Why is booking a doctor’s appointment still so difficult, and can AI finally change that? Zocdoc CEO Oliver Kharraz argues that the real problem isn’t finding doctors, but connecting patients to accurate availability and making appointments bookable wherever they start their search.

Oliver joins a16z General Partner Julie Yoo to discuss how Zocdoc spent nearly 20 years building the infrastructure behind online scheduling, and why it’s now opening that technology to AI agents, insurers, and other platforms.

They explore Zocdoc’s partnership with Gemini, why patients shouldn’t be locked into a single healthcare platform, and how surfacing last-minute availability can reduce appointment wait times from weeks to days. They also discuss what happens when AI becomes a new front door to healthcare and why Oliver believes the future of Zocdoc extends far beyond its own app.

Resources:

Follow Oliver Kharraz on LinkedIn: https://www.linkedin.com/in/kharraz

Follow Julie Yoo: https://x.com/julesyoo

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