Author: The Side Hustle Show

  • 648: The 10 Best Side Hustles of the Year

    AI transcript
    0:00:04 It’s time for the 10 best side hustles of the year.
    0:00:06 What’s up, what’s up, Nick Loper here.
    0:00:07 Welcome to The Side Hustle Show.
    0:00:10 It’s the entrepreneurship podcast you can actually apply.
    0:00:12 Now, the end of the year is upon us,
    0:00:13 which means it’s time to reflect back on
    0:00:15 the side hustles that stood out,
    0:00:17 the ones that got people talking,
    0:00:19 the ones that I was most excited to share.
    0:00:22 Now, the mark of a good episode for me is when I hang up the call thinking like,
    0:00:25 “Dang, I need to drop what I’m doing and go do that.”
    0:00:27 Whatever it was we just talked about,
    0:00:28 I could totally do that.
    0:00:29 I should totally do that.
    0:00:33 I try and exercise some level of discipline and restraint
    0:00:35 because the shiny object syndrome is real,
    0:00:37 but when the shiny object shines for me,
    0:00:39 I know it’s going to be a hit episode.
    0:00:42 I have selected my top 10 for the year.
    0:00:43 If you’re new to the show,
    0:00:45 I’ll do my best to reference episode numbers.
    0:00:48 You can go back and check out the ones that you’re interested in.
    0:00:53 I’ve also put all of those into a Spotify playlist that I will link up in the description.
    0:00:55 Make it easy to go add that to your device.
    0:00:56 If you’re a longtime listener,
    0:00:58 see if your favorites made the list.
    0:00:59 Which ones did I miss?
    0:01:00 There’s room for debate in all of this.
    0:01:02 Best is always subjective.
    0:01:05 These are in mostly chronological and numerical order,
    0:01:09 starting at the beginning of the year with an absolute banger of an episode.
    0:01:11 The most downloaded episode of the year,
    0:01:13 almost 75,000 downloads to date,
    0:01:18 was Jackie Mitchell and her $100 per day side hustle challenge.
    0:01:20 This was episode 594,
    0:01:26 and Jackie broke down how she successfully earned over $10,000 in 100 days
    0:01:29 from her personal $100 per day challenge.
    0:01:33 A good chunk of that income came from what I would call plug-and-play side hustles.
    0:01:36 For example, she mentioned paid surveys,
    0:01:38 mobile game testing through swag bucks.
    0:01:40 Could be worthwhile if you like playing mobile games.
    0:01:44 Now, her best paying spot for surveys was through a platform called Prolific.
    0:01:47 Prolific is going to always be at the top of my list.
    0:01:49 This is a survey site that researchers use.
    0:01:56 A lot of times, they’re post-grad students or medical researchers or psychological researchers.
    0:01:58 They’re paying pretty well per hour for short little surveys.
    0:02:00 Maybe it’s a 10-minute survey,
    0:02:03 but it pays like $7.00.
    0:02:04 Well, that’s really good if you break down.
    0:02:05 In terms of an hour.
    0:02:06 Yeah, exactly.
    0:02:09 So Prolific gives you mostly,
    0:02:11 I would say 30-minute and under surveys.
    0:02:13 It’s just prolific.com.
    0:02:14 Anyone can sign up.
    0:02:18 I do believe that they are often on a wait list because of demographics.
    0:02:20 I would say consistently,
    0:02:21 when surveys are available,
    0:02:24 I can make anywhere from like $10 to $30 a day doing that.
    0:02:27 $10 to $30 a day, nothing to sneeze at,
    0:02:30 especially if that is in alignment with your side hustle goals.
    0:02:32 Jackie also mentioned paid focus groups,
    0:02:33 kind of few and far between,
    0:02:36 but can pay $50 to $200 an hour.
    0:02:39 I’ll link up some of my favorite resources for those in the show notes
    0:02:43 at sidehustlenation.com/bestof24.
    0:02:46 Another side hustle she talked about was data annotation,
    0:02:48 which I ended up testing out myself as well.
    0:02:51 Data annotation is one that I would rate a three out of five,
    0:02:52 just as my disclaimer,
    0:02:55 in terms of accessibility and kind of like,
    0:02:57 is the work enjoyable to do?
    0:02:59 I would say most likely no,
    0:03:02 but it pays well and it’s an interesting site.
    0:03:05 So data annotation and I’ll group another site,
    0:03:09 remote tasks are both in the business of training large language models.
    0:03:11 So AI, think of things like Google Bard,
    0:03:15 think of things like open AI, chat GPT.
    0:03:19 So a lot of it is kind of veiled to the workers
    0:03:21 in terms of like which ones you’re training.
    0:03:24 And some of that is just because you’re signing different disclosures.
    0:03:27 You’re essentially freelancing for one of these major companies,
    0:03:31 but the majority of your work is going to be editing and classifying
    0:03:33 and fact-checking large language model responses.
    0:03:35 So maybe you’re given two responses
    0:03:37 from two different versions of a language model.
    0:03:40 You’re fact-checking it for accuracy
    0:03:41 that it’s not making up information.
    0:03:44 You’re looking at if it was too verbose,
    0:03:47 did it run on and just give you way too much information
    0:03:49 that it didn’t really need to give you?
    0:03:51 Was the grammar okay, stuff like that?
    0:03:53 So there’s a lot of different subsets
    0:03:55 within both remote tasks and data annotation.
    0:03:57 You can get put on a lot of different tasks.
    0:03:59 There’s more specific ones for people who code,
    0:04:03 which I know pay a ton, which is amazing if you code.
    0:04:06 I don’t, every time I see a qualification pop up for that,
    0:04:07 I wish I did.
    0:04:10 But typically these will pay anywhere from $15 to $25 an hour,
    0:04:11 in my experience.
    0:04:14 -Okay, it’s not bad, it’s not nothing. -No, I don’t think so, no.
    0:04:16 What’s the primary site that you’re doing this through?
    0:04:19 Data annotation is the name of the site, yep.
    0:04:21 -Data annotation.tech, yep. -Data annotation.tech, yep.
    0:04:24 Okay, the one that I signed up for was remote tasks
    0:04:25 to try and check it out.
    0:04:28 And I was almost deterred.
    0:04:30 It was like, I got to do it for the blog post,
    0:04:30 I got to stick through this.
    0:04:33 But like the onboarding process took probably a couple of hours
    0:04:36 worth of training the things.
    0:04:38 Like you had to do an editing task,
    0:04:39 like that’s easy enough, like okay,
    0:04:40 I would cross out this sentence
    0:04:42 or this is the way I would phrase that instead
    0:04:43 to be more concise or whatever.
    0:04:46 But then you had to come up with a prompt response on your own.
    0:04:48 And there was one that was factual,
    0:04:51 like make an argument for X, Y, Z.
    0:04:52 I forget what he was like,
    0:04:54 “Well, why should we cut NASA’s budget or something?”
    0:04:56 I was like, “Oh, okay, well, people are starving,
    0:04:58 so the money would be better allocated.”
    0:04:59 Like you can make that argument.
    0:05:00 But the other one was like a fiction response
    0:05:02 or like a creative response.
    0:05:06 And that one was like, dang, it’s been,
    0:05:08 I was really proud of what I came up with in the end.
    0:05:10 But 500 words was like pretty decent sized,
    0:05:13 what I considered like the opening of a book.
    0:05:15 But it was like almost through the towels,
    0:05:16 like this is pretty time consuming.
    0:05:19 – Yeah, I feel that way data annotation is super similar.
    0:05:21 And to my understanding,
    0:05:24 they really do screen out a lot of people through that test.
    0:05:28 Which is not to say that you pass because you have X, Y, Z.
    0:05:31 It is heavily geared towards people who enjoy long form
    0:05:34 writing, who enjoy fact checking and editing,
    0:05:35 who have very strong grammar skills.
    0:05:37 I think data annotation says something like
    0:05:40 grammar and writing skills and like critical reasoning
    0:05:41 are the things that they look for.
    0:05:43 So you don’t have to have degrees, anything like that.
    0:05:44 But it is grueling work.
    0:05:47 So I don’t know how far you got into remote tasks after that.
    0:05:49 But people who come to my page and say like,
    0:05:51 I took the data annotation test, that was awful.
    0:05:52 I can’t wait to get in.
    0:05:53 I’m like, well, that’s all that it is though.
    0:05:55 That’s exactly what you’re,
    0:05:56 if you take the test and you don’t like it,
    0:05:58 that’s all the prompts and all the work.
    0:06:01 – Once I was accepted into remote tasks,
    0:06:04 I earned 15 bucks for my first hour of actual annotation work,
    0:06:05 which isn’t bad.
    0:06:07 If that’s something that you might like to do,
    0:06:10 I’ll link up my full remote tasks review in the show notes
    0:06:14 as well, again, signupsonlation.com/bestof24.
    0:06:16 I just got a kick out of the whole episode with Jackie.
    0:06:18 So make sure to go back and check that one out.
    0:06:22 If you missed it, episode of 594 in your podcast player app.
    0:06:23 Moving on to number two,
    0:06:25 and I should add that this list isn’t in order
    0:06:28 from best to worst or anything like that.
    0:06:30 I’m just going in the order that the episodes aired.
    0:06:32 But number two is website rentals.
    0:06:37 And this was a unique side hustle shared in episode of 597,
    0:06:40 where the name of the game is to build out
    0:06:44 a descriptive website for a local niche service.
    0:06:47 I want to say concrete driveway repair
    0:06:49 in Wellington, New Zealand was one that we talked about
    0:06:53 as one example, but niche service plus location.
    0:06:55 Step two, get that site ranking in Google,
    0:06:58 open up your local SEO playbook, do what works there.
    0:07:00 And then number three, where the side hustle comes in
    0:07:03 or step three is to rent out that site
    0:07:05 to a qualified local service provider
    0:07:07 who’s hungry for more leads.
    0:07:12 In some cases, these sites can rent for 500 to a thousand
    0:07:14 to maybe 1500 bucks per month, or maybe even more
    0:07:17 depending on the traffic and the customer value.
    0:07:19 And they’re relatively hands off.
    0:07:22 Once you’ve got a service provider in place,
    0:07:25 they’ll handle the inbound customer inquiries.
    0:07:27 And you’re just in charge of making sure the site
    0:07:29 stays at the top of Google.
    0:07:32 This is Meow Rios describing what makes a good niche
    0:07:34 for this rank and rent model.
    0:07:37 I like something that’s service-based
    0:07:39 that you don’t have a storefront.
    0:07:43 Basically like a plumber, the concrete guy or a roofer,
    0:07:46 you go to the client’s site to work.
    0:07:49 So it’s not that people come into your office.
    0:07:51 So service-based business.
    0:07:55 The second one is I really like those high ticket type
    0:07:59 of work, like concrete, driveways, patios,
    0:08:04 earthwork, demolition, roofing, nothing sexy, nothing sexy.
    0:08:07 But those niche work, they work.
    0:08:09 – And that’s because the value of these jobs
    0:08:11 is worth quite a bit to the service provider.
    0:08:14 And so if we can get more leads in,
    0:08:16 if we can book up our calendar, then yeah,
    0:08:17 it’s worthwhile.
    0:08:19 We’ll just add this to our monthly marketing budget.
    0:08:20 – Yeah, exactly.
    0:08:23 I’ve done the smaller niche like handyman.
    0:08:25 I probably would not do handyman again.
    0:08:27 Having said that, I have a handyman side
    0:08:29 that’s producing lots of, lots of leads.
    0:08:32 And business has been with me since the beginning
    0:08:33 when I started business.
    0:08:36 So, and sometimes like a smaller niche,
    0:08:38 like a gutter cleaning can be good
    0:08:40 because it’s high volume.
    0:08:44 So you get like a 60 to 90 leads per month.
    0:08:46 But the thing with gutter cleaning is
    0:08:49 sometimes you start a job with gutter cleaning
    0:08:51 and you find out the gutter needs a repair,
    0:08:54 the roof needs a repair, the roof needs repaint.
    0:08:58 So a small job can turn into a bigger job.
    0:08:58 You just never know.
    0:09:03 So, but my personal favorite is still a bigger ticket niche.
    0:09:07 – Do you like to go deep in one location
    0:09:09 or deep in one niche?
    0:09:11 Or like it’s really a matter of like trying to find
    0:09:14 the sweet spot of I’m going to do carpet cleaning in Dallas
    0:09:16 and then I’m going to build out all these other niches
    0:09:18 for Dallas or I’m going to go do carpet cleaning
    0:09:19 in a hundred different cities.
    0:09:21 – There’s two way to tackle this.
    0:09:25 So if it’s a big city, like with a population of a million
    0:09:29 and above, I like to go either niche down.
    0:09:33 So for example, if it’s concrete, I don’t do all concrete.
    0:09:35 I just specialize at certain type of concrete,
    0:09:39 either as a stand concrete or concrete resurfacing
    0:09:41 or concrete driveway.
    0:09:44 So you have to be the specialist in the service
    0:09:45 that you provide.
    0:09:47 I found you get a lot more success
    0:09:50 than just do something every general in the big city.
    0:09:52 – Now, the bigger the city, the more niche down.
    0:09:54 – Yeah, so niche down for a big city.
    0:09:57 And if it’s a big city, also you can,
    0:09:59 let’s say for New York city, it’s just too big.
    0:10:02 So you have to niche down to a different boroughs
    0:10:05 like Manhattan or Brooklyn or Queens, Long Island.
    0:10:09 So yeah, either niche down to the specialized area
    0:10:11 or niche down to the local area.
    0:10:13 So that’s a general rule.
    0:10:18 I found anything above 50K should work the population wise.
    0:10:21 I’m talking about 400K population wise
    0:10:22 seems to be very sweet spot.
    0:10:24 So it’s not too big city.
    0:10:28 Your local competition is not that strong
    0:10:30 and you have enough volume.
    0:10:32 The population produce enough leads,
    0:10:35 enough search volume that is gonna help you
    0:10:36 to render side out.
    0:10:37 – Okay, cool.
    0:10:39 And I swear I was on Wikipedia at one point.
    0:10:42 Like here’s the list of cities with population,
    0:10:44 you know, 100,000 to 250,000
    0:10:45 or you can probably just ask chat GPT at this point.
    0:10:47 Like come up with this list for me
    0:10:49 and there’s a potential starting point.
    0:10:52 Anything else that goes on trying to cross-reference
    0:10:56 these cities, am I looking at the local competition yet?
    0:10:57 Or am I?
    0:10:58 – Yes.
    0:10:59 Well, one thing I’m doing,
    0:11:01 I’ll just actually give you an example
    0:11:04 that just shows you the initial research.
    0:11:08 Sometimes it’s not about what you provide
    0:11:11 has to be good enough, is about your competition.
    0:11:13 So I’ll give you an example of two side I built.
    0:11:17 One is a, that’s in Wellington, the capital city in New Zealand.
    0:11:20 And the data shows that the landscaping business
    0:11:23 has a huge demand, very high volume.
    0:11:25 The keyword difficulty is medium.
    0:11:27 So you have the local competition.
    0:11:29 So I thought, given that how much demand,
    0:11:31 I’m gonna build a site for landscaping.
    0:11:33 A few months down the track,
    0:11:36 the site is ranking however, the quality of leads
    0:11:38 and the number of leads are not great.
    0:11:40 So we still have producing the leads,
    0:11:43 but it’s just not ideal.
    0:11:47 So what I did is I built a specialized,
    0:11:50 so I work at this landscaping company
    0:11:54 and they do all the paving concrete artificial grass,
    0:11:56 retaining wood, everything.
    0:12:00 And then what we did is we found the concrete driveway
    0:12:01 in the local area.
    0:12:03 There’s no company just do concrete driveway.
    0:12:05 There’s a lot of landscaping company.
    0:12:07 There’s a lot of concrete company.
    0:12:10 Just does a very general, general contractor,
    0:12:11 but no company does concrete driveway.
    0:12:14 So I built a site for concrete driveway in Wellington
    0:12:16 and that site blew up.
    0:12:18 It’s completely blew up.
    0:12:20 So what happened is this contractor,
    0:12:22 if a client wants a concrete driveway down
    0:12:23 in front of the house,
    0:12:25 sometimes they’re gonna do the backyard.
    0:12:27 They need a retaining work again.
    0:12:28 They need paving work again.
    0:12:33 So it’s finding the right market to get into,
    0:12:34 therefore dominate.
    0:12:37 So you’re still providing the same service.
    0:12:39 However, it is extremely important
    0:12:41 to actually pick the niche
    0:12:43 that was very little competition.
    0:12:44 – Interesting.
    0:12:45 So it was the landscaping company
    0:12:47 that was doing the driveways?
    0:12:48 – Yes, so that’s the same.
    0:12:49 It’s the same company.
    0:12:51 The local landscaping company,
    0:12:53 there are a few big one that have a good name.
    0:12:55 So they dominate the market.
    0:12:58 So it’s very hard for someone small to medium business
    0:12:59 to just get into the market.
    0:13:01 ‘Cause when people think about landscaping,
    0:13:03 there’s a big name out there.
    0:13:06 But if you change your arena to the concrete driveway,
    0:13:08 while no company is doing that,
    0:13:09 like specializing that,
    0:13:11 so it’s just really easy to get into.
    0:13:14 And you ended up getting all the landscaping work,
    0:13:15 but through the right channel.
    0:13:16 – That’s really interesting.
    0:13:17 I’m just trying to find that back door,
    0:13:19 that side door into the place.
    0:13:21 Like, well, maybe it’s number six
    0:13:23 on our menu of service offerings.
    0:13:25 But if I try to rank for general landscaping,
    0:13:26 it’s really tough.
    0:13:29 But if I try and rank for concrete driveways.
    0:13:30 – Paving, yeah, a different, just.
    0:13:32 – Yeah, okay.
    0:13:33 – Specializing it, yeah.
    0:13:36 – Male mentioned looking at SEMrush data
    0:13:37 for keyword difficulty
    0:13:38 and trying to find those keywords
    0:13:40 with a difficulty score under 20.
    0:13:42 This is a metric of competitiveness,
    0:13:43 how hard it’s gonna be to rank
    0:13:45 for a certain keyword combination
    0:13:47 of service plus location.
    0:13:50 That is episode 597 in your podcast feed.
    0:13:52 Really interesting one.
    0:13:53 And where it’s really common
    0:13:55 to stack a bunch of these sites together
    0:13:57 to form a really strong income
    0:13:58 that’s somewhat diversified
    0:14:00 and somewhat predictable month after month.
    0:14:01 You’ve got recurring revenue.
    0:14:03 And if your client is making money from your leads,
    0:14:05 it’s a service that they’re unlikely to cancel.
    0:14:07 And if you’ve got the skills
    0:14:09 to build one of these sites and get it up and running,
    0:14:12 you can rinse and repeat in a new niche or new city.
    0:14:14 I forget how many meow had,
    0:14:16 but I wanna say it was 20 or more.
    0:14:18 So we got more of the best scientists of the year
    0:14:20 coming up right after this.
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    0:14:24 If it were easy, everybody would be doing it, right?
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    0:15:33 The next episode that really got people talking,
    0:15:35 including my then 10 year old neighbor
    0:15:38 was number 599 on how to start a vending machine business.
    0:15:41 I mean, these are literally money making robots
    0:15:43 that can make you passive sales when you’re not around.
    0:15:44 So I get the appeal.
    0:15:45 I’ve hung up the call to see and like,
    0:15:47 “Man, I want to start a vending machine business.”
    0:15:50 Now the challenge is finding the right location
    0:15:51 with a hungry crowd.
    0:15:53 This is Mike Hoffman from that episode explaining
    0:15:54 what makes a good location
    0:15:56 and how he might make that pitch.
    0:15:57 – It’s super easy.
    0:16:00 I think the first thing is the examples you just rattled off.
    0:16:02 So senior center and let’s say an apartment complex.
    0:16:03 The thing they all have in common
    0:16:06 is they have a front desk person that works there.
    0:16:08 So you can just roll right in there.
    0:16:10 They’re not gonna know you from anyone else.
    0:16:12 And you can just say, “Hey, is your general manager
    0:16:14 or your property manager in today?”
    0:16:17 And if she’s like, “Oh no, you can always ask
    0:16:19 for the business card and send an email.”
    0:16:20 But yeah, that’s exactly what I did
    0:16:22 that first location I landed.
    0:16:23 I was like, “Hey, is your manager in?”
    0:16:24 And she happened to be in.
    0:16:27 She’s like, “Oh my gosh, coming with COVID,
    0:16:29 we can’t put out refreshments, blah, blah, blah.
    0:16:31 We want to move forward.”
    0:16:33 It’s just such a low barrier to entry
    0:16:35 by just doing that pop in.
    0:16:36 – Your ask was like,
    0:16:38 “Tell me about your current vending situation.
    0:16:39 Like what’s that line?”
    0:16:40 – Yeah, or just like,
    0:16:42 do you want to provide modern amenities?
    0:16:44 And then you just start asking questions
    0:16:46 about foot traffic to qualify them.
    0:16:48 So how many people live here?
    0:16:49 Or how many units are here?
    0:16:51 And they’ll say, “Okay, Nick, there’s 200 units.”
    0:16:52 And then you’re like, “Okay, well,
    0:16:54 how many people live in those units?
    0:16:56 ‘Cause some might be two or three bedroom.”
    0:16:58 They’re like, “Oh, 400 people, like right away,
    0:17:01 you’re sitting on a 1500 to two grand gold mine,
    0:17:02 just with that.”
    0:17:05 – Is there a minimum residency or occupancy
    0:17:06 that you’re looking for?
    0:17:09 – Yeah, we like to target 100 units as a minimum
    0:17:12 or 100 plus employees.
    0:17:16 – Okay, 100 residential units or 100 employees.
    0:17:18 – It’s hard to imagine an office building
    0:17:20 without this in there already,
    0:17:21 but you’re finding like,
    0:17:23 “This building has been here for 25 years.
    0:17:25 No one has ever asked us about vending before.”
    0:17:26 You know, that’s a great idea.
    0:17:27 Like, does that happen?
    0:17:28 – All the time.
    0:17:30 And in fact, what you’d be really surprised about
    0:17:33 is we’re taking over a lot of the market.
    0:17:37 So current user, let’s say that location,
    0:17:38 they probably already have vending machines
    0:17:40 that aren’t being stocked
    0:17:44 because the baby boomer generation doesn’t use a cell phone.
    0:17:45 The only way they can track inventory
    0:17:47 is driving by the property,
    0:17:49 where like on my phone across the country,
    0:17:51 I can look at all my vending machines,
    0:17:54 even my micro market in Philadelphia
    0:17:58 and see what I’ve done in sales in the last hour.
    0:18:01 So then I can get ahead of what needs stocked
    0:18:04 before it actually shows up empty customer facing.
    0:18:07 I’m like, “Okay, we’ve sold eight out of 10 solids.
    0:18:08 We have two left.
    0:18:09 We need to backfill those solids.”
    0:18:13 Where right now, these places we’re taking over for,
    0:18:15 they either have vending machines that are broken,
    0:18:18 they have vending machines that don’t allow credit card usage.
    0:18:19 Well, guess what?
    0:18:23 80% of your sales are gonna be with card, not cash anymore.
    0:18:23 – Yeah.
    0:18:26 So it’s not so much that they have never considered vending.
    0:18:29 It’s that their existing provider
    0:18:31 is not living up to expectations
    0:18:32 or it could be doing better.
    0:18:35 – Yeah, it’s like either that existing provider
    0:18:39 took on a bigger, let’s say the Coke provider
    0:18:42 of Washington has vending as a side service.
    0:18:44 Well, is that Coke provider more worried
    0:18:47 about topping off the cafeteria with Coke in the school
    0:18:48 or are they more worried
    0:18:50 about the teacher’s lounge vending machine?
    0:18:52 – A good location with the right product mix
    0:18:53 can earn 500 bucks a month.
    0:18:55 You place 10 of these machines,
    0:18:57 you got yourself a $5,000 a month side hustle.
    0:18:59 I think Mike had 10 or 15 when we spoke
    0:19:02 and maybe a couple employee less automated micro markets
    0:19:04 as kind of the next stage of the business.
    0:19:06 Now you still gotta stock the machines.
    0:19:07 It’s not totally passive,
    0:19:09 but you can find people to help with that.
    0:19:10 And that’s a good problem.
    0:19:11 If you need to restock,
    0:19:12 it means you moved some inventory.
    0:19:14 To learn more, definitely check out that episode
    0:19:16 with Mike, number 599.
    0:19:19 We talk startup costs, logistics, all that jazz
    0:19:22 and he’s helping other people get started in this world
    0:19:24 as well at vendingpreneurs.com.
    0:19:25 Kind of tricky to spell.
    0:19:27 I will link that up in the show notes.
    0:19:31 For this episode, again at sidehustlenation.com/bestof24.
    0:19:32 The next side hustle I wanna highlight
    0:19:35 is one that you probably drive by every day
    0:19:37 without even thinking about it.
    0:19:40 That is, until you heard episode 608 with Chris Brown.
    0:19:43 Chris runs a billboard business in Arkansas
    0:19:45 that generates thousands of dollars a month
    0:19:48 in again, relatively passive income.
    0:19:50 Now, just like real estate and like vending machines,
    0:19:54 it’s all about location and the level of a local competition
    0:19:56 that dictate how much you can charge.
    0:19:58 Here’s Chris describing his first billboard deal
    0:19:59 and how much it made.
    0:20:01 – Yeah, the first deal was very interesting.
    0:20:03 So he was just willing to get out.
    0:20:05 He actually showed me the invoice of his cost
    0:20:08 to put it in the ground, what he had on it.
    0:20:09 That included the land.
    0:20:11 He didn’t even want the land or anything.
    0:20:13 He was about to go bankrupt, so he really didn’t care.
    0:20:13 – Oh, okay.
    0:20:14 – So he actually showed that to me.
    0:20:17 So that was $75,000, which again,
    0:20:19 I didn’t know that the point was a great deal,
    0:20:20 but it was a great deal.
    0:20:22 And I was able to purchase that from him.
    0:20:24 And he sold it to me.
    0:20:27 It’s right in the middle of a intersection.
    0:20:29 So it’s literally surrounded by three roads.
    0:20:31 People have to drive underneath the billboard,
    0:20:34 which is very interesting and was a little concerning.
    0:20:36 So I actually had to get the city to sign off on it
    0:20:38 to say, “Hey, look, we’re good with it staying.”
    0:20:40 ‘Cause I was really not sure about that
    0:20:42 if they were gonna make it take down or not
    0:20:43 and didn’t want to buy something
    0:20:44 and if that was gonna happen.
    0:20:46 So it did get hit a few times.
    0:20:49 – Oh my God, like by a really tall truck or something?
    0:20:51 – Yes, yes.
    0:20:53 ‘Cause the original road did not actually have
    0:20:54 the road that went underneath it.
    0:20:56 So people would normally have curved around it
    0:20:58 and then they added this as all my property,
    0:21:00 but it never was addressed.
    0:21:02 And so it started out as like a little dirt cut through
    0:21:03 and then people, they paved it
    0:21:05 and it became a main part of the road.
    0:21:06 So really interesting spot.
    0:21:07 Yes.
    0:21:09 – There’s a combination of this real estate play
    0:21:11 plus a media play.
    0:21:13 How many eyeballs like am I gonna get over here?
    0:21:16 They go to turn around and then sell that and inventory.
    0:21:20 Okay, so 75 grand for the land and the structure
    0:21:21 to go out there.
    0:21:24 And then you go out and try and find a new advertiser for it.
    0:21:25 What happens next?
    0:21:28 – Yeah, so once I acquired it, I actually then did,
    0:21:29 I called up a few local businesses and said,
    0:21:31 hey, I had some friends that own businesses,
    0:21:33 some heating and air companies,
    0:21:35 some furniture companies, some car dealerships.
    0:21:37 And I said, hey, would you guys be interested?
    0:21:39 And it was on the middle of a great location.
    0:21:42 It was kind of a random spot right by a bunch of neighborhoods
    0:21:43 where you wouldn’t expect a billboard.
    0:21:45 So they jumped on it and some of those people
    0:21:48 are still advertising today and that was in 2011.
    0:21:50 So we’re talking 13 years later,
    0:21:52 they still have the same advertisers on a few of them.
    0:21:54 – Okay, yeah, long-term.
    0:21:56 I mean, yeah, if they’re seeing a positive ROI on it,
    0:21:57 yeah, just keep it rolling.
    0:21:59 – Yes, ’cause there’s three elementary schools
    0:22:01 and junior highs and high schools right by it.
    0:22:03 So it’s a great location.
    0:22:05 So that’s how I got the first one is I’m driving around.
    0:22:07 I found one, decided I would kind of wanted that.
    0:22:08 I was already looking for real estate itself.
    0:22:11 So I was into single family flips.
    0:22:14 I was into land acquisition and commercial property
    0:22:15 and multifamily.
    0:22:17 But then I saw that and I thought about,
    0:22:20 that was a very interesting way to play the land game
    0:22:23 or as just a different play to own the business,
    0:22:25 have the media and have the passive income
    0:22:27 from the billboards themselves.
    0:22:30 – What did you end up selling the first spot on that
    0:22:31 first billboard for?
    0:22:32 – Yeah, so each spot on the billboard.
    0:22:35 So that first billboard had four billboards on it,
    0:22:38 four signs, each one of those was about $600 each.
    0:22:40 That was the first day I had no idea how to price them.
    0:22:43 So what I did was just called some of the other billboards
    0:22:44 around and said, all right,
    0:22:46 what are you guys pricing these at?
    0:22:49 ‘Cause I just acted like an interested billboard buyer
    0:22:51 and they were glad to tell me what their rates were.
    0:22:54 And so I was able to find that and give that deal to people.
    0:22:56 I just wanted them full to cover my cost on that
    0:22:59 so that I would have just some positive cashflow
    0:23:00 coming in every month.
    0:23:02 – A four-sided thing or it’s like one of these
    0:23:05 mechanic rotating type of thing?
    0:23:06 – Yeah, it was a top and a bottom on both sides.
    0:23:08 So it was a good old fashioned,
    0:23:10 there was four static billboards.
    0:23:11 Yeah, so we call them static.
    0:23:13 So in billboards, there’s static, there’s digital,
    0:23:14 and then there’s actually tri-vision.
    0:23:16 Most are static or digital.
    0:23:18 So you have just the ones that are flat.
    0:23:19 They don’t change.
    0:23:21 They say the same 24/7 and then you have the digital
    0:23:25 that actually then rotate in as a LED screen.
    0:23:27 – The one that’s closest to us that I can think of,
    0:23:29 I think it, so it’s two-sided, right?
    0:23:31 So you get people going both directions
    0:23:32 and I want to say it,
    0:23:35 there’s two different advertisers on each side.
    0:23:37 Like it somehow flips and then every now and again.
    0:23:39 – Yep, so then there’s a tri-vision.
    0:23:40 So that was actually flipped.
    0:23:41 – Yeah, the slats get broken.
    0:23:44 It says like half of one and half of the other and stuff.
    0:23:46 – Okay, so about four signs, 600 bucks each.
    0:23:50 We’re at $2,400 a month in income there.
    0:23:53 Okay, and so then pencil that against the acquisition costs.
    0:23:56 And I have learned to not do math on air,
    0:23:59 but that’s close to $29,000 for the year,
    0:24:00 which pencils out.
    0:24:01 – ROI is about three.
    0:24:05 – Yeah, three years and you’re even on that purchase cost.
    0:24:07 – Total purchase cost, yeah, paid back in three.
    0:24:10 – Okay, I promise you’ll never look at billboards
    0:24:11 the same way again.
    0:24:13 Again, that was episode 608 with Chris Brown.
    0:24:15 Really interesting side hustle.
    0:24:17 That’s equal parts, real estate and media.
    0:24:20 Next on my list is one that I shared with a ton of people
    0:24:22 just because of the novelty factor.
    0:24:24 I never knew this was a thing.
    0:24:27 And that was Cheryl DeFrank’s photo organizing business
    0:24:29 in episode 619.
    0:24:32 In that episode, she said she had more than enough work
    0:24:33 to keep herself busy full time
    0:24:35 and that the average rate is around a hundred bucks an hour
    0:24:38 and that the average project could be 20 hours or more.
    0:24:43 It seems like a relatively low competition side hustle.
    0:24:45 Like there simply aren’t that many service providers
    0:24:46 doing this yet.
    0:24:47 And there’s a novelty factor
    0:24:49 when you strike up a conversation about it.
    0:24:52 Cheryl did her first project for free to get the hang of it,
    0:24:53 which gave her the confidence
    0:24:55 to go after paid photo organizing work.
    0:24:57 Here’s how she described getting the business off the ground.
    0:24:59 – I just started talking to friends
    0:25:03 and my first actual paying client was another friend
    0:25:05 who just said, “Hey, can you help me out
    0:25:06 with the photos on my phone?
    0:25:07 ‘Cause they’re such a mess
    0:25:08 and I know I’ve got so many duplicates.
    0:25:11 Everybody has tons of duplicates.”
    0:25:12 It was a relatively small project
    0:25:14 but I helped her out and she was grateful
    0:25:18 and then she just started talking to other people.
    0:25:21 A lot of people would say to start with friends and family
    0:25:23 and that’s a good idea.
    0:25:25 I mean, they obviously will already kind of have
    0:25:26 a certain amount of faith in you
    0:25:28 and already want to support you,
    0:25:29 but it can also be a little bit hard
    0:25:30 to work with friends and family.
    0:25:34 So I kind of started spreading the word
    0:25:35 as quickly as possible.
    0:25:37 I’m on a neighborhood listserv,
    0:25:38 so which is kind of like next term.
    0:25:40 It’s basically an email listserv.
    0:25:43 All the families in my kid’s school are on a listserv,
    0:25:45 all the people that belong to our pool
    0:25:47 are on another listserv and so on.
    0:25:49 So you’ve got all these different kind of groups.
    0:25:52 Either I would post something about my services
    0:25:54 and sometimes there’s rules about self promotion
    0:25:55 but either I would post something
    0:25:57 or a friend would post something for me,
    0:25:59 kind of maybe even a scripted thing like,
    0:26:02 “Hey, you guys wouldn’t believe this person I found
    0:26:04 to organize all your photos and give her a call.”
    0:26:07 And of course now, years later,
    0:26:09 my previous clients will post things
    0:26:10 on their own listservs.
    0:26:12 So just the word kind of spreads
    0:26:17 and the phone hasn’t really stopped ringing in 10 years
    0:26:19 based on just kind of word of mouth.
    0:26:21 I always say like someone told me early on,
    0:26:23 and this is probably true in every business,
    0:26:26 someone told me early on to put your company name
    0:26:28 and kind of a little tagline of what you do
    0:26:31 at the bottom of every single email you write,
    0:26:32 no matter who you’re sending it to,
    0:26:35 whether it’s business email or not.
    0:26:36 Yeah, and it’s not a new concept,
    0:26:39 but in my case, because it is so unique,
    0:26:43 I’ll send an email to somebody about my son’s La Crosse game
    0:26:44 or something or La Crosse team,
    0:26:47 and they’ll see what I do and they’ll write me back,
    0:26:49 having nothing to do with La Crosse,
    0:26:50 but say, “Wait, what is that you do?
    0:26:51 I see you’re a photo artist.”
    0:26:52 They’re like, “What’s that?”
    0:26:55 And then might turn into a job,
    0:26:56 might turn into a project.
    0:26:57 So conversation starter, if nothing else,
    0:26:58 and we’ve talked about that.
    0:26:59 It absolutely is.
    0:27:00 That email signature space,
    0:27:02 underutilized, marketing real estate.
    0:27:03 Exactly.
    0:27:07 I was assuming this was gonna be almost all digital,
    0:27:09 but when starting locally,
    0:27:10 I get maybe it is in person.
    0:27:12 So it’s that box in the attic.
    0:27:13 It’s like the physical pictures.
    0:27:17 And so does it need to be kind of a local radius for it?
    0:27:17 It’s both.
    0:27:18 It’s really both.
    0:27:22 The three main areas of photo organizing.
    0:27:23 Number one is the print photos.
    0:27:25 These are usually maybe older families
    0:27:28 that still have print photos in the attic.
    0:27:29 It’s a mess.
    0:27:30 They’ve been hiding up there for years,
    0:27:33 and so they’ll give me the boxes of print photos
    0:27:35 for me to organize and sort,
    0:27:38 and usually it’s chronologically.
    0:27:39 For the most part,
    0:27:41 because there is a physical exchange there,
    0:27:42 those are usually local clients,
    0:27:45 but I’ve had people mail me boxes and boxes of photos
    0:27:46 from other places.
    0:27:48 So that’s one area.
    0:27:50 And then the other area is digital photo organizing,
    0:27:53 which is, again, the photos on the phone
    0:27:55 and the hard drives and all those little camera cards
    0:27:57 that we have in all kinds of drawers around the house
    0:28:00 and so on, that clients also have no idea
    0:28:02 where everything is or what’s on these hard drives.
    0:28:05 So in that case, again, it certainly can be local,
    0:28:09 but then you can have people either send me hard drives
    0:28:12 or sometimes, for instance,
    0:28:15 and we’ll log into their online storage.
    0:28:17 So for instance, I can log into a person’s iCloud
    0:28:19 or a person’s Google photos or something,
    0:28:21 obviously with their permission
    0:28:23 and organize straight online
    0:28:24 and never meet the client in person.
    0:28:25 And then the third aspect,
    0:28:27 which is kind of one of the main areas,
    0:28:30 is scanning or digitizing photos.
    0:28:32 There are certain photo organizers that just do that.
    0:28:33 So they just do scanning
    0:28:36 and they don’t really even do the sorting process.
    0:28:38 So there’s lots of different aspects.
    0:28:40 And then there’s other kind of offshoots
    0:28:42 like just creating photo books.
    0:28:43 There’s certain organizers,
    0:28:45 their specialty is creating photo books
    0:28:48 for all kinds of different events or slide shows,
    0:28:50 kind of anything having to do with photos
    0:28:55 that a lot of people either just have no idea how to do
    0:28:58 or don’t want to spend the time figuring it out.
    0:29:01 Or the other thing too is working with your own photos,
    0:29:03 whatever you’re doing, whether you’re sorting them,
    0:29:04 whether you’re creating a slideshow,
    0:29:07 trying to pick the photos for the slideshow,
    0:29:08 is a very emotional process
    0:29:10 when you’re working with your own photos.
    0:29:12 So what I tell clients, which is true,
    0:29:14 is there’s no emotion for me.
    0:29:16 So I can do it much, much faster
    0:29:20 and I’m not reliving my son’s three-year birthday party
    0:29:22 in the process and so on.
    0:29:23 – What do you think?
    0:29:25 Is this a side hustle you could take action on?
    0:29:27 Would you hire a photo organizer yourself?
    0:29:29 Again, episode 619 with Cheryl
    0:29:32 to get the full scoop on her unique service business.
    0:29:34 I selected the next side hustle on this list
    0:29:36 because it’s the one I probably tell more people
    0:29:40 to start than any other and that’s software consulting.
    0:29:42 The specific example I want to highlight from this year
    0:29:44 is Christie De Silva from De Silva Life.
    0:29:47 Christie’s built a really strong brand in business
    0:29:49 specializing in support for two different software tools,
    0:29:51 HoneyBook and ClickUp.
    0:29:53 The reason I like this model so much
    0:29:55 is you don’t have to create demand from scratch.
    0:29:57 If you find the right software,
    0:30:00 maybe it’s one you’re an early user of, you’re a fan of,
    0:30:03 they’ll likely be heavily investing
    0:30:05 in growing their user base.
    0:30:08 A lot of times these companies have raised venture capital
    0:30:10 and they’re investing in user acquisition,
    0:30:11 customer acquisition.
    0:30:14 So if you can create content to help those people,
    0:30:16 those new customers, it’s easy to get found
    0:30:20 or at least easier than shouting into the void of the internet
    0:30:23 without piggybacking on some built-in search volume
    0:30:25 around the name of a specific software
    0:30:27 like Christie does with HoneyBook and ClickUp.
    0:30:30 The other reason it’s so powerful is by niching down
    0:30:33 and becoming a sought-after expert in a specific software
    0:30:36 is the pricing power that comes with it.
    0:30:38 – I started my rates a lot lower
    0:30:40 than other people may have been charging
    0:30:45 because I’m like, I’m not like a top tier expert yet
    0:30:49 but I know that I know a lot more about these products
    0:30:51 than the people that I’m serving
    0:30:53 and these softwares than the people that I’m serving.
    0:30:58 And so I was still able to charge more technically hourly
    0:31:01 except a lot of our stuff is flat right now.
    0:31:05 For example, yeah, I’m making about 30 to 40 bucks an hour
    0:31:08 as a VA where now I charge $300 an hour
    0:31:12 for a strategy session, like so crazy that jump
    0:31:16 but now being an expert in this for four years,
    0:31:18 it’s really cool to see.
    0:31:19 – It is really cool to see.
    0:31:21 She 10x’d her hourly rate by niching down
    0:31:23 from generalist to specialist.
    0:31:24 And how does she find customers?
    0:31:26 Well, in most cases, they find her.
    0:31:27 That’s what’s cool about this.
    0:31:30 She creates helpful keyword targeted Q and A content
    0:31:33 for YouTube and invites viewers to take the next step
    0:31:36 either scheduling a call or downloading some free resources.
    0:31:38 Here’s how she described the YouTube strategy.
    0:31:40 – We get the majority of our leads from YouTube
    0:31:43 and I will say like probably 80% of the time
    0:31:45 people come on, they’re like, oh my gosh,
    0:31:46 it’s so nice to meet you.
    0:31:47 I’ve been subscribed to your channels
    0:31:49 for like two or three years
    0:31:51 and they feel like they already know me
    0:31:54 even though I have no idea who they are yet.
    0:31:57 It’s funny because it’s a huge thing
    0:32:00 in sales is that like no like in trust factor
    0:32:02 and we already solved that piece
    0:32:04 before we even ever get on a sales call.
    0:32:08 – Yes, you know, you’re showing your face, your voice.
    0:32:10 Yeah, I build a lot of trust that way.
    0:32:12 Deciding what type of content to make
    0:32:15 any sort of like keyword research tools
    0:32:17 or search volume that goes into it.
    0:32:20 I’m just looking at like broad Google searches,
    0:32:22 400,000 monthly searches for ClickUp
    0:32:24 and then 60,000 for HoneyBook.
    0:32:28 And so there’s some decent like top level search volume
    0:32:31 but then I imagine it kind of goes into that long tail
    0:32:33 for like how to run your agency in HoneyBook
    0:32:35 like more specific type of searches.
    0:32:38 – We actually really love vidIQ.
    0:32:40 We were using TubeBuddy for a while
    0:32:42 and then we started getting into vidIQ.
    0:32:45 They have some really cool things with like AI
    0:32:48 and their platform is a bit more robust, I feel.
    0:32:51 We look at our channel
    0:32:53 and we do quarterly content planning.
    0:32:55 We do yearly at a high level and then we do quarterly
    0:32:59 and we try to do like themed content, like themed months
    0:33:02 and now we’re starting to get into like different series
    0:33:06 and we’ll look at what performed best on our channels
    0:33:07 or like what’s ranking highest.
    0:33:10 Like for example, our ClickUp dashboards video
    0:33:12 was ranking highest for like a long time
    0:33:16 are how to use HoneyBook and ClickUp like yearly videos
    0:33:19 like in 2024, those always do really well as well.
    0:33:21 So we’re like, okay, we’ll always do those
    0:33:22 in the beginning of the year
    0:33:24 but we’ll look back at our previous content,
    0:33:27 what’s highly ranking, knowing people want more of that
    0:33:30 and then we’ll really just start doing
    0:33:34 long tail keyword research in vidIQ.
    0:33:37 You know, kind of going down a rabbit hole of like,
    0:33:41 okay, how are these ranking in terms of search volume
    0:33:43 and things like that.
    0:33:45 – Is there a minimum search volume
    0:33:47 that is interesting to you or worthwhile
    0:33:49 to make the video about?
    0:33:51 – It’s more like how it scores in vidIQ.
    0:33:55 I think we’re looking over like a 60 or 70 ranking.
    0:33:58 – Which is a combination of volume and competitiveness.
    0:33:59 – Yeah, yeah, exactly.
    0:34:02 And so we also, speaking of competitiveness,
    0:34:05 we’ll definitely do competitor research as well
    0:34:08 because we have like a few competitors.
    0:34:11 We’re very niche, but we absolutely have competitors.
    0:34:14 And so we’ll look at their channels,
    0:34:16 what’s ranking high on their channels
    0:34:20 and by no means do we ever just copy their video
    0:34:21 but we’ll be like, okay, cool.
    0:34:24 They did something on this specific topic.
    0:34:29 How can we do something similar but have our own spin?
    0:34:31 And so we’ll do that research as well.
    0:34:33 – Again, this is something you can replicate
    0:34:35 across any number of different niches.
    0:34:37 We’ve seen examples of people doing this with Asana,
    0:34:39 with QuickBooks, with FreshBooks, with Salesforce,
    0:34:42 with Excel, with different WordPress themes and plugins.
    0:34:45 It’s one that is ripe for replication.
    0:34:47 Be sure to check out the full episode number 627
    0:34:49 with Christy to learn more.
    0:34:51 The rest of our best side hustles of the year
    0:34:53 are coming up right after this.
    0:34:57 This year, I was lucky enough to connect
    0:35:01 with a pair of Jacks, Jack Fleming and Jack Limbach,
    0:35:04 both really inspiring young college-aged entrepreneurs.
    0:35:07 Jack Fleming had built up his lawn mowing
    0:35:11 and yard care service to 70 grand in profit as a teenager
    0:35:13 and ended up selling off a portion of the business.
    0:35:14 It was a great story.
    0:35:17 Starting out pushing the lawn mower up and down the sidewalk,
    0:35:18 I think starting at 13 years old
    0:35:21 and then continuing to level up and bid
    0:35:23 bigger and more complex projects.
    0:35:26 That was episode 610, and a little bit later in the year,
    0:35:29 in episode 630, we met Jack Limbach,
    0:35:31 who had a similar local service business,
    0:35:34 only instead of lawn mowing, it was window washing.
    0:35:36 When we recorded, Jack was about to start
    0:35:38 his sophomore year in college,
    0:35:40 but was already selling 10 grand worth
    0:35:41 of window washing every month.
    0:35:42 Now, like the other Jack,
    0:35:45 the business started out by going door-to-door
    0:35:47 and that worked, but it was tedious.
    0:35:48 And if you’ve ever gone cold calling,
    0:35:51 you know you deal with a lot of rejection
    0:35:53 and sometimes just flat out rude people.
    0:35:56 So, it was when Jack layered on a level
    0:35:58 of online advertising and combined that
    0:36:01 with some better equipment when the business
    0:36:02 really started to blow up.
    0:36:05 – Made my first Instagram ad and I posted it on,
    0:36:07 I posted it on Facebook, I posted it on Instagram.
    0:36:08 Facebook didn’t do very good.
    0:36:10 So I just, I took it off Facebook,
    0:36:12 kind of put all the money towards Instagram.
    0:36:15 And I was just spending $10 a day, like really nothing.
    0:36:17 And then I was knocking on the side of it,
    0:36:20 but just that one ad after spending $600,
    0:36:23 it generated me $10,000 in revenue just from the ad.
    0:36:25 And that doesn’t even include the word of mouth I got from it
    0:36:29 or recurring customers, whatever it is.
    0:36:33 But the return on investment on online advertising is huge.
    0:36:34 – Wow, that’s crazy ’cause you,
    0:36:37 it’s probably like super location targeted.
    0:36:40 Probably, I imagine you’d like wanna target homeowners,
    0:36:41 you know, above average income level.
    0:36:44 I know you could probably set it really targeted.
    0:36:46 – Yeah, there’s a bunch of little things
    0:36:49 you can add in, like I want it to be a woman
    0:36:53 that’s 35 to 65 and I want it to be right in my area.
    0:36:56 But in all these ads, the super important part is,
    0:36:59 so I made a video, they were all super funny.
    0:37:01 I tried to make them like super entertaining to listen to.
    0:37:03 But the most important part was right at the beginning,
    0:37:06 I’d say, hey Evergreen or hey Auburn,
    0:37:08 that way people know I’m talking to them
    0:37:09 and they’re not just gonna skip it
    0:37:11 because they see the send message,
    0:37:12 which shows it’s an ad.
    0:37:14 So they’re not just gonna skip it right away
    0:37:15 and they actually might listen
    0:37:17 because they know I’m targeting it right to them
    0:37:19 and then I’m gonna throw in the joke a little bit after.
    0:37:21 So for example, for my Auburn ad,
    0:37:23 I posted this one about six days ago
    0:37:26 and I’ve just, I put in 60 bucks into it.
    0:37:29 I’ve already booked $2,500 worth of jobs with it.
    0:37:31 It’s been doing super good, but what I said, I said,
    0:37:33 hey Auburn, there’s a huge epidemic
    0:37:36 going around the Auburn and Opalika area.
    0:37:39 Your windows are looking like this or this or this
    0:37:41 and it’s gonna cause some serious permanent damage
    0:37:44 that’s gonna seriously lower your property value.
    0:37:46 And then I did this funny little transition
    0:37:48 where I did a little jump
    0:37:50 and I went from my normal clothes
    0:37:53 to my uniform with my belt on and people love that.
    0:37:55 But then I have all these moms texting me
    0:37:56 and they’re like, or DMing me and they say,
    0:37:58 “Hey, I love a quote.”
    0:38:00 And then you get there and then you do your spiel.
    0:38:03 – Okay, so that’s the call to action.
    0:38:04 I love that.
    0:38:06 There’s a huge epidemic of dirty windows going around
    0:38:08 and then you show the visuals, you’re like,
    0:38:10 and then you can see people looking up at there.
    0:38:12 It’s like, yeah, when was the last time those were clean?
    0:38:16 So then the call to action is message me for a quote
    0:38:17 or message me to schedule an appointment.
    0:38:19 – Yeah, so at the very end,
    0:38:21 I tell them all the services I do
    0:38:23 and I say, “I know you need at least one of these done.
    0:38:25 “So give me a text and I point up
    0:38:27 “and then my number pops up.”
    0:38:29 But most people just DM me and it says at the bottom,
    0:38:31 like the whole time you’re reaching, it says send message
    0:38:32 and then they can just send a message
    0:38:34 and it’s super duper easy.
    0:38:35 Most people just say, “Hey, I love a quote.”
    0:38:38 And then maybe they send their address and I say,
    0:38:40 “Okay, I’ll be there tomorrow, blah, blah.”
    0:38:41 And then they’re like, “Oh, that’s super easy.”
    0:38:44 – Okay, how cool, what a great return on investment on that.
    0:38:46 And then while you’re out on the job,
    0:38:48 of course there’s opportunity to go get some warm
    0:38:50 or semi-warm leads from the neighbors.
    0:38:53 Hey, we’re working on someone’s house next door
    0:38:55 and try and turn one job into two.
    0:38:57 – Yeah, so typically how we structure
    0:38:58 our business plan for the day
    0:39:01 is we schedule one house from an ad
    0:39:03 or that we’ve knocked on a previous day
    0:39:05 and we schedule one house per day,
    0:39:07 like per morning or whenever we start working.
    0:39:09 And then when we get to that house,
    0:39:11 normally one person starts cleaning
    0:39:12 while the other goes knocking
    0:39:13 to line up the rest of the day.
    0:39:16 And that’s how we’re able to fill up our schedule so often
    0:39:18 just ’cause we hardly have that name.
    0:39:20 And so we can say, “Oh, Michelle, down the road,
    0:39:21 like that’s where we’re at.”
    0:39:23 And that builds that level of trust.
    0:39:25 We’re more likely to land the client.
    0:39:28 – Yeah, leaning on the job that you were able to book
    0:39:29 and then being able to say,
    0:39:31 “As soon as we’re done there, we’ll come over here.”
    0:39:33 Versus, “Well, let’s book it.”
    0:39:36 Like, well, the motivation might wane if you wait too long.
    0:39:37 We’re only gonna schedule one per day
    0:39:41 and then trust and hope that we can get some more jobs
    0:39:42 to fill up the schedule.
    0:39:44 – Yeah, when people are calling you out,
    0:39:45 usually they got a couple of people
    0:39:47 that are asking for a quote.
    0:39:48 And so you’re trying to just beat those other people.
    0:39:50 But when you’re doing door to door,
    0:39:52 you know, there’s that appeal of the homeowner
    0:39:53 to just like get it done right away.
    0:39:55 And so, you know, you’re not really competing
    0:39:58 with other people and the homeowner just loves the fact
    0:40:00 that like, okay, these guys can do it in literally an hour.
    0:40:02 They can get me a price in 30 seconds.
    0:40:04 Like, I might as well just hear the price
    0:40:05 and then, you know, if I want it done today,
    0:40:06 like that’d be great.
    0:40:09 What both the jacks showed me was that the money’s out there
    0:40:10 if you’re willing to go and get it.
    0:40:12 And maybe they had the advantage of youth
    0:40:14 when knocking on doors,
    0:40:16 but I still think there’s a big opportunity
    0:40:18 in local home services, lawn care, window washing,
    0:40:22 house cleaning, car detailing, gutter cleaning, you name it.
    0:40:24 Another side hustle I just couldn’t help
    0:40:26 but tell people about was Wayne Seminoff’s
    0:40:30 junk land flipping business highlighted in episode 629.
    0:40:32 Wayne holds the record as the most experienced
    0:40:35 side hustle show guest at age 81 when we recorded.
    0:40:38 And he said he’s been doing his unique land business
    0:40:39 for the last 40 years.
    0:40:42 Now, the name of the game here is to find
    0:40:45 these unwanted, unloved vacant parcels.
    0:40:47 Maybe they’ve got title issues.
    0:40:49 Maybe they’re too small to get a building permit.
    0:40:51 Maybe there’s no sewer or septic.
    0:40:53 Wayne picks a handful of these up every year
    0:40:56 at the tax auction or sometimes is able to make a deal
    0:40:58 with a seller before the public sale
    0:41:00 and then opens up his bag of tricks
    0:41:03 and works with City Hall to make the lot buildable.
    0:41:06 It’s more like legal and red tape work
    0:41:08 than it is bulldozers and hammers.
    0:41:09 But if you can get that stamp of approval
    0:41:11 for a building permit, all of a sudden
    0:41:15 that lot is worth 10 to 100 times what he paid for it.
    0:41:17 – And the key to it is pretty simple.
    0:41:21 Generally, junk land is junk because you can’t build on it.
    0:41:25 But I found there was like seven tools you can use
    0:41:29 to change junk land into buildable land.
    0:41:30 And one is like variances.
    0:41:34 You get a variance from the building code
    0:41:38 or let’s say you need a boundary line adjustment
    0:41:41 or title problems or whatever the problem is
    0:41:43 on the property, if you can isolate that problem
    0:41:47 and then correct it, your value dramatically increases
    0:41:50 a hundred times, I mean like literally a hundred times.
    0:41:54 I’ll give you an example of that as I bought a property
    0:41:58 a year ago in Issaquah, which is a really hot area,
    0:42:01 bought a half acre lot with water, sewer, power,
    0:42:04 road access right across from Target
    0:42:06 and I paid $1,000 for it.
    0:42:08 And then the reason I bought it for $1,000
    0:42:12 is the guy who’d owned it for like 20 years
    0:42:15 couldn’t sell it to anybody because it had a title problem.
    0:42:18 He couldn’t get clear title from a title insurance company.
    0:42:21 So he was gonna let it go in the tax sale.
    0:42:23 So I called him before the tax sale and I said,
    0:42:25 “Hey, are you gonna let it go in the tax sale?”
    0:42:28 And he says, “Yes, I’m gonna let it go in the tax sale.”
    0:42:30 And I go, “Well, I’ll buy it from you
    0:42:32 “and don’t let it go in the tax sale.”
    0:42:34 And I said, “I’ll give you $500 for it.”
    0:42:37 And he goes, “No, no, no, no, no, no, you think I’m crazy?”
    0:42:39 And I said, “Well, how much do you want for it?”
    0:42:42 And he goes, “I’ll take $1,000 for it.”
    0:42:47 – I need to pause and say like any piece of land
    0:42:49 just given the path of development in this area
    0:42:52 is worth significantly more than even $1,000.
    0:42:54 So you’re thinking, he’s like,
    0:42:55 “Hey dude, don’t low ball me, come on.
    0:42:56 “I know what I’m sitting on.”
    0:42:58 But he’s like, “No, I didn’t really want that much more.”
    0:43:00 – It always shocks me and I always come back
    0:43:01 do that low ball thing.
    0:43:06 And they always come back with low, low counter offers.
    0:43:07 And so he said, “If you write me,
    0:43:10 “if you send me $1,000, I’ll sign over the deed to you.”
    0:43:13 And so I’m gonna sister owned it.
    0:43:15 So I got his sister and him to sign it.
    0:43:18 And we did, I just sent him the deed electronically.
    0:43:20 And then I venmoed him the money.
    0:43:23 So he had the money immediately.
    0:43:25 And then he just sent it back to me.
    0:43:26 And I had a deal.
    0:43:29 So then I took this gorgeous piece of land,
    0:43:31 right now it’s zoned for one unit.
    0:43:36 In that area, one unit of land is worth $500,000,
    0:43:37 one housing unit.
    0:43:40 And so I went to my attorney and I said,
    0:43:43 “I need to do a quiet title on clear of this title.”
    0:43:45 And I looked into what the problems were on the title
    0:43:48 and I found some supporting data to give to the attorney
    0:43:51 to make the title quiet title action go smoother.
    0:43:53 And it took him four and a half months.
    0:43:56 And then the four and a half months he gave me clear title
    0:43:58 and I got a title report that says,
    0:44:00 “I’m the sole owner of the property
    0:44:02 and nobody else can challenge it.”
    0:44:06 And now today that $1,000 property is worth $500,000
    0:44:07 right now.
    0:44:11 – Yeah, so you have $1,000 into it plus some legal fees.
    0:44:15 – Yeah, they cost me $15,000 for clearing the title.
    0:44:20 So for $16,000, I’m gonna make $500,000.
    0:44:22 – Right, wow.
    0:44:24 That sounds pretty good, right?
    0:44:26 That’ll get people on their toes, right?
    0:44:27 But that’s not enough.
    0:44:29 Okay, so this lot is subdividable.
    0:44:32 So I’m applying for a short subdivision.
    0:44:34 I’m gonna split the lot in two.
    0:44:38 And two lots in that area are worth $1,000,000.
    0:44:40 So in four months from now,
    0:44:43 when the short subdivision is over in Issaquah,
    0:44:44 I’ll have two separate lots
    0:44:47 and I’ll have $1,000,000 worth of land.
    0:44:50 For about $25,000 total investment,
    0:44:53 I’ll have a million dollar property.
    0:44:55 – Now, there’s a lot to unpack here,
    0:44:57 but it was such an interesting conversation.
    0:44:59 And Wayne just happened to be local to me.
    0:45:00 It definitely got me looking
    0:45:01 at some vacant parcels nearby.
    0:45:04 I think the side hustle might be best
    0:45:06 if you’ve got a little bit of legal background,
    0:45:08 maybe a little bit of real estate background.
    0:45:09 You enjoy a little bit of a treasure hunt.
    0:45:12 And I got the impression that at this stage of his life,
    0:45:15 Wayne’s just in it for the game, the thrill of the big win.
    0:45:17 And I could be wrong on that, but that was my impression.
    0:45:20 Episode 629, fascinating one, definitely check it out.
    0:45:23 And I think what I love most about my job
    0:45:26 is even 11 years into the show,
    0:45:28 I’m still coming across people like Wayne,
    0:45:30 people like Cheryl, people like Chris
    0:45:32 with the billboard business who’ve got businesses
    0:45:34 I’ve never heard of, never thought about before.
    0:45:37 Number nine on our list of the best side hustles of the year
    0:45:40 is Debbie Gartner’s digital products business on Etsy.
    0:45:42 This is episode 637.
    0:45:45 This episode stood out to me for a few reasons.
    0:45:47 First, it’s low risk, low overhead.
    0:45:49 It’s a business where you can sell the same product
    0:45:50 to multiple different customers.
    0:45:52 That always appeals to me.
    0:45:54 Second, it wasn’t an overnight hit.
    0:45:55 It took Debbie a couple of years
    0:45:57 of admittedly very part-time effort
    0:46:00 to build the business to $1,000 a week
    0:46:01 or around $4,000 a month.
    0:46:04 I think a lot of people will see that result,
    0:46:08 but not the slow, consistent asset building effort
    0:46:09 that it took together.
    0:46:11 And third, what was maybe most interesting to me
    0:46:14 was her product idea generation methods,
    0:46:17 which went all the way back to her as a kid thinking,
    0:46:19 well, what did she really like to do?
    0:46:23 Just like with blogging, you start with what do you know?
    0:46:26 What do you like and how can you leverage that?
    0:46:28 So the simplest thing, like a blood pressure,
    0:46:31 one page tracker is all I did.
    0:46:33 I did other things like that.
    0:46:36 And then I started getting into games
    0:46:39 because I’ve always loved games.
    0:46:42 So I created a July 4th trivia game
    0:46:45 just because I had a blog post on my website
    0:46:49 that was for July 4th fireworks in my county.
    0:46:50 So I did that.
    0:46:53 And of course it was, I don’t know, November.
    0:46:56 So it wasn’t very relevant.
    0:46:56 Oh, okay.
    0:46:58 You gotta skate where the puck is going, right?
    0:47:01 Okay, come July, there’s gonna be some demand for this, okay?
    0:47:02 Exactly.
    0:47:05 So then I said, okay, I made it done,
    0:47:08 but it proves to me that there’s an opportunity here.
    0:47:10 So now let me do another trivia game.
    0:47:13 So I did a trivia game for Thanksgiving.
    0:47:16 And then I said, okay, well, there’s Hanukkah
    0:47:17 and there’s Christmas.
    0:47:19 And you just keep going through all the different holidays.
    0:47:22 I would do that, I would do different games.
    0:47:24 And I just had fun with that
    0:47:26 because it was really interesting.
    0:47:27 I just enjoyed it.
    0:47:30 There was the solar eclipse this year.
    0:47:33 So I did several solar eclipse games.
    0:47:37 So whatever is kind of of the moment or coming up,
    0:47:40 let’s call it two to three months in advance,
    0:47:41 I would do it.
    0:47:43 And then I would just keep doing different things.
    0:47:48 I was interested in or that I wanted to learn more about.
    0:47:50 And that’s kind of how I did it.
    0:47:53 At some point I had this realization
    0:47:55 that when I was younger, like in high school,
    0:47:58 I had this conversation with one of my friends
    0:48:01 in math class, like what do you wanna do when you grow up?
    0:48:05 And I told them I wanted to be a puzzle master.
    0:48:06 Okay, okay.
    0:48:08 You know, like Will Shortz does,
    0:48:11 except at that point in time, Will Shortz,
    0:48:12 I didn’t know who he was.
    0:48:14 He wasn’t anyone famous,
    0:48:16 but I’m like, I want to do something like that,
    0:48:18 but there’s no such job.
    0:48:21 So I just went to college and had a regular job.
    0:48:25 – Yeah, like a virtual escape room coordinator
    0:48:28 or that’s a really interesting one.
    0:48:30 I had a similar net ’cause now you’re making money
    0:48:32 doing that, like taking it back to high school.
    0:48:35 I had, you know, my job shadow day
    0:48:36 would have been junior or senior year.
    0:48:40 It was going down to like the sports broadcast office
    0:48:41 for Channel Five in Seattle.
    0:48:44 And it was like, yeah, it’s super irrelevant
    0:48:45 to what I’m doing today.
    0:48:49 And then my buddy was like, you’re kind of in media.
    0:48:51 You know, that seems actually pretty relevant.
    0:48:54 So I was like, oh, it’s kind of this weird full circle moment
    0:48:57 of, yeah, I guess it’s kind of in this broadcast media
    0:48:57 in a way.
    0:49:00 – Exactly, there’s so many things I’ve done in my life
    0:49:02 in different jobs and different courses I took
    0:49:06 in college or high school or just, you know,
    0:49:10 continuing ed courses or hobbies or anything.
    0:49:12 And so then I just kept going through my brain like,
    0:49:13 what do I like?
    0:49:14 What am I interested in?
    0:49:16 And then I would try to understand,
    0:49:19 is there a need for whatever that is?
    0:49:22 Do a little bit of keyword research, try some stuff out.
    0:49:24 Some of it worked, some of it didn’t.
    0:49:28 Then do more of what works like rinse and repeat.
    0:49:30 And that’s basically what it is.
    0:49:31 – So I’m picturing like a trivial game,
    0:49:34 like trivial pursuit where I’ve got a bunch of these cards,
    0:49:36 like these, you know, question cards
    0:49:38 that people are cutting out at home.
    0:49:39 It’s just like a big list.
    0:49:42 Like tell me just like a little bit of the structure
    0:49:43 of what the product looks like.
    0:49:44 – Exactly.
    0:49:46 So you can’t use trivial pursuit
    0:49:47 because that’s a trademark,
    0:49:50 but you can take games like that or something else
    0:49:53 and call them something else
    0:49:56 and make sure you don’t use the trade colors of them
    0:49:57 or anything like that.
    0:50:00 But yes, that’s exactly the idea.
    0:50:03 And what happens is when you make some products,
    0:50:07 Essie recommends other products that are like this.
    0:50:10 And you kind of can’t help but notice other games.
    0:50:12 So as I start creating more games,
    0:50:15 I see more games that are available.
    0:50:18 And then I try those and then some work, some don’t.
    0:50:21 And then whichever ones of those work,
    0:50:22 I make more of those.
    0:50:24 And then I get more suggestions
    0:50:26 and then it gets my brain going
    0:50:31 because I am not naturally a creative person, like not at all.
    0:50:32 – I don’t know.
    0:50:33 I’ll give yourself some credit.
    0:50:34 You’ve been creating content on the internet
    0:50:35 for 14 years here.
    0:50:38 – Well, you get better at it.
    0:50:41 So the point is you don’t need to be creative.
    0:50:42 My mom would always say, “You’re so creative.”
    0:50:43 I’d say, “No, I’m not.”
    0:50:47 Really honestly, I’m good at creative problem solving,
    0:50:49 but I’m not a creative person.
    0:50:51 But it doesn’t matter because you can just learn it
    0:50:54 because as you do it, you become more creative.
    0:50:57 Just like I did not know anything about flooring,
    0:50:58 but you learn it.
    0:51:00 And then I became good at home decor.
    0:51:04 So you just, as your interest level increases,
    0:51:06 your curiosity does too.
    0:51:08 And then so does your knowledge.
    0:51:09 They all work together.
    0:51:12 And then ideas, they just come to you.
    0:51:15 It’s like, I don’t even try anymore.
    0:51:18 I can, I mean, you’ve seen one of my things where I wrote,
    0:51:23 like I have 1014 ideas of things I can create on Etsy.
    0:51:26 – I hope that little sample sparks some inspiration
    0:51:29 to start thinking about what kind of digital products
    0:51:31 you could create or even a little bit broader,
    0:51:34 what kind of side hustle might be in your wheelhouse?
    0:51:38 Episode 637 with Debbie, The Flooring Girl Gartner.
    0:51:39 All right, let’s bring it home with number 10.
    0:51:40 To round out this list,
    0:51:44 I wanna highlight Skyler Sullivan’s remote cleaning business.
    0:51:49 And let this be an example of or a lens into
    0:51:52 any number of drop servicing style businesses
    0:51:54 where you’re essentially playing a matchmaker
    0:51:56 between qualified service providers
    0:51:58 and people who need that work done.
    0:52:00 You’ve got a little more skin in the game
    0:52:02 than with Meow’s website rental model,
    0:52:04 but I would say their cousins.
    0:52:05 Business models are related.
    0:52:07 In Skyler’s case, it was super impressive
    0:52:11 building Nebraska Elite Cleaning to $60,000 a month
    0:52:14 as a side hustle in episode 645,
    0:52:15 just aired a couple of weeks ago.
    0:52:19 The premise here is to build a strong online brand
    0:52:22 in presence, nail the operations and logistics,
    0:52:23 and then find people who are excited
    0:52:25 to do the delivery for you.
    0:52:27 In fact, that’s where Skyler recommended starting.
    0:52:29 After all, if you book a job
    0:52:31 and you don’t have anyone to go out and do it,
    0:52:32 it’s gonna be you.
    0:52:33 And that’s not the end of the world,
    0:52:35 but that wasn’t his ultimate goal.
    0:52:39 I asked him how he sourced and onboarded new cleaners
    0:52:41 so then he could go out and market the business.
    0:52:43 – Yeah, well, everybody’s cleaned.
    0:52:45 I’ve cleaned before, you know, don’t love it,
    0:52:47 but everybody’s clean.
    0:52:48 And so cleaning to me is like,
    0:52:50 you don’t have to be a star or a machine.
    0:52:52 Yeah, we can learn tips and tricks
    0:52:53 and be more efficient and be better.
    0:52:55 But if you’re just detailed and diligent,
    0:52:56 anybody can do it.
    0:52:58 If you’re high character, detailed and diligent,
    0:52:59 you probably, anybody can do it.
    0:53:00 And then after that,
    0:53:02 I mean, there’s tips and tricks for different chemicals,
    0:53:03 but so that’s what I knew.
    0:53:05 That’s what I knew is that it doesn’t take a master.
    0:53:06 I just need to find some people who are probably good
    0:53:08 and maybe they’ve worked in a hotel or something like that.
    0:53:10 So I would use Indeed, Facebook a little bit,
    0:53:14 but Craigslist, Indeed was really, really helpful at first.
    0:53:15 And then after I found a couple,
    0:53:17 we would use referrals from cleaners
    0:53:20 who knew other cleaners who, you know, had worked out.
    0:53:22 So what’s that pitch like though?
    0:53:24 The pitch is like, hey, I just created
    0:53:26 an elite cleaning company,
    0:53:27 a company that I’m looking for pros.
    0:53:30 We are pros, we have a professional mantra
    0:53:31 and I’m looking for pros like you,
    0:53:34 based on your resume and who you are, you know,
    0:53:35 does this sound like something you’d be interested in,
    0:53:38 you know, making some more money and taking more jobs?
    0:53:40 And most of the time it’s yes, not always, but most of the time.
    0:53:42 – Okay, so it’s like the pitch is,
    0:53:44 we’re building this elite culture.
    0:53:47 We’d love for you to be a part of it if that’s a fit
    0:53:49 and we’ll help you fill up your schedule.
    0:53:51 We’ll help you get more hours.
    0:53:52 – Absolutely, yep, exactly.
    0:53:54 We’ll help you fill up your schedule.
    0:53:56 All you have to worry about is doing the cleaning.
    0:53:58 We’ll do the, you know, the scheduling.
    0:54:00 We’ll do the notes.
    0:54:02 All you have to do is just show up, do the cleaning.
    0:54:03 You have to worry about reschedules
    0:54:05 and collecting payments.
    0:54:07 We’ll take care of all that for you.
    0:54:08 – Got it.
    0:54:09 And so it appeals to the people who want,
    0:54:11 kind of like an easy button way.
    0:54:12 I mean, of course it’s still manual labor,
    0:54:14 but like they don’t have to be the entrepreneur.
    0:54:15 They don’t have to be the marketer.
    0:54:17 You don’t have to be the administrator.
    0:54:20 Like they can just be, you just show up and do the work.
    0:54:21 You know, I think a lot of people
    0:54:22 are looking for something like that.
    0:54:23 – Yeah, exactly.
    0:54:25 Advertising, they don’t have to worry about sales,
    0:54:28 negotiation with customers, customer cancellations,
    0:54:30 getting payments, you know,
    0:54:31 in the communication with customers,
    0:54:33 it can be literally 24/7.
    0:54:34 Like we’ll get calls, texts from people
    0:54:36 and all day, all night.
    0:54:37 And so if you’re not an entrepreneur
    0:54:38 or don’t have that mindset,
    0:54:40 you can get walked over by customers as well
    0:54:41 or taken advantage of.
    0:54:45 – What’s typical in terms of an hourly rate
    0:54:46 or a payment per clean?
    0:54:49 Or how do you have things structured with the cleaners?
    0:54:53 – We like to be around that $25, $25 an hour ish,
    0:54:55 because they’re also supplying equipment
    0:54:56 of their own equipment as well,
    0:54:58 their own cleaning supplies and driving there.
    0:55:01 So $25 and then they get tips as well.
    0:55:03 And it can be a little bit higher around that.
    0:55:04 – Schuyler went on to explain
    0:55:07 that he typically would aim for a 40 to 50% margin
    0:55:09 on the residential jobs he’d book,
    0:55:11 lower on commercial cleaning work
    0:55:13 because it’s more competitive and more frequent,
    0:55:16 like lower margin, but higher volume, if that makes sense.
    0:55:17 And I highlight Schuyler’s business
    0:55:20 because it’s another one like Christie’s
    0:55:21 where you could replicate it
    0:55:23 in any number of different niches.
    0:55:24 The key is looking for an industry
    0:55:26 that’s pretty fragmented, like cleaning,
    0:55:29 where there really aren’t any single companies
    0:55:30 that you could probably think of
    0:55:32 that command a big chunk of market share.
    0:55:34 On top of that, like we might have talked about
    0:55:35 in that episode, it’s an industry
    0:55:37 where the pie keeps getting bigger.
    0:55:38 It’s a chore that more and more people
    0:55:40 are choosing to hire out.
    0:55:43 So you don’t necessarily need to conquest business
    0:55:44 from another provider.
    0:55:47 Again, episode 645, remote cleaning business.
    0:55:49 That’s number 10 on our list.
    0:55:52 To recap, number one was the $100 a day challenge
    0:55:53 with Jackie Mitchell.
    0:55:55 Number two was the website rental business,
    0:55:57 the rank and rent model.
    0:55:58 Number three was vending machines.
    0:56:01 I think we could all use a money-making robot in our life.
    0:56:04 Number four was the billboard business.
    0:56:06 You’ll never look at billboards the same way again.
    0:56:08 Number five was photo organizing.
    0:56:10 Number six was software consulting,
    0:56:12 highlighting the piggyback principle,
    0:56:14 go where there’s already some level of demand
    0:56:17 and establish some credibility and expertise there.
    0:56:19 Number seven was window washing,
    0:56:21 one of our college side hustles examples.
    0:56:24 Number eight was the super, super interesting
    0:56:26 junk land flipping business,
    0:56:28 looking for those unloved parcels
    0:56:30 and making them buildable.
    0:56:32 Number nine was digital products on Etsy,
    0:56:34 an example of creating something once,
    0:56:35 selling it over and over again.
    0:56:38 And number 10 was Skyler’s remote cleaning business.
    0:56:40 If you want to learn more about
    0:56:42 any of these individual businesses,
    0:56:45 make sure to check out those specific episodes.
    0:56:47 Again, I will link those up in the show notes.
    0:56:48 And for the sake of convenience,
    0:56:51 I put them all into a Spotify playlist for you,
    0:56:52 which is also linked up in the show notes,
    0:56:55 sidehustlenation.com/bestof24,
    0:56:58 or just hit the link in the episode description
    0:56:59 and it’ll get you right over there.
    0:57:01 Big thanks to all our incredible guests
    0:57:03 for sharing their insight.
    0:57:04 Thanks to our sponsors for helping make
    0:57:06 this content free for everyone.
    0:57:07 That is it for me.
    0:57:09 Thank you so much for tuning in.
    0:57:12 Until next time, let’s go out there and make something happen
    0:57:13 and I’ll catch you in the next edition
    0:57:15 of The Side Hustle Show.

    The end of the year is upon us, which means it’s time to reflect back on the side hustles that stood out — the ones that got people talking and that I was most excited to share.

    “Best” is always subjective. But what marks a good episode is when I hang up the call, thinking, “I need to drop what I’m doing and go do something else. I should totally do that.”

    And I try and exercise some level of discipline and restraint because the shiny object syndrome is real.

    But when the shiny object shines for me, I know it’s going to be a hit episode.

    So here are the top 10 side hustles for 2024.

    (Here is the Spotify playlist to make it easy to go add that to your device: Best Side Hustles of the Year 2024)

    Full Show Notes: The 10 Best Side Hustles of the Year

    New to the Show? Get your personalized money-making playlist here!

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  • 647: How to Start an Online Directory as a Side Hustle

    AI transcript
    0:00:04 If you’ve got weekend plans you might want to clear on because you’re going to take action
    0:00:05 on this episode.
    0:00:06 What’s up?
    0:00:07 What’s up?
    0:00:08 Nick Loper here.
    0:00:09 Welcome to The Side Hustle Show.
    0:00:12 It’s the business podcast you can actually apply today.
    0:00:17 We’re exploring the unique side hustle of online directories, why they’re a great starter
    0:00:22 online side hustle, how to come up with your first directory idea, build the thing out
    0:00:23 and start making money.
    0:00:26 Now, we’ve got a little bit of experience in this space, but nothing like today’s guest
    0:00:31 who is a master at quickly building and marketing these little side projects, launching 30 in
    0:00:38 the past year or so, monetizing a dozen of them and even selling one, which was all GPTS.co
    0:00:42 for a five figure exit from johnrush.me.
    0:00:43 John Rush, welcome to The Side Hustle Show.
    0:00:45 Thank you for having me, Nick.
    0:00:46 I’m ready to share.
    0:00:47 All right.
    0:00:48 I’m excited for this one.
    0:00:49 Start us off with the pitch.
    0:00:51 Give me the elevator pitch for why directories.
    0:00:55 How come you’ve been investing so much time, effort and energy into them in the last year?
    0:01:00 The most scarce resource of the future and today’s attention, and the best way to win
    0:01:06 attention is to see what people search for and then have your products and services shown
    0:01:08 up on the search results.
    0:01:14 And then I had this idea that maybe if the search will be more and more polluted with
    0:01:19 AI generated content, eventually people will want to find places to search for things where
    0:01:27 they trust the curation, they trust the the author who has put the time and expertise to
    0:01:29 build up this list.
    0:01:35 So then I thought like the directories will really thrive in a world of infinite choice
    0:01:42 where users don’t trust the former ways of searching for things such as Google and other
    0:01:43 places.
    0:01:49 And they will rather trust a place that focuses only on one type of item and knows everything
    0:01:50 about that.
    0:01:51 Okay.
    0:01:55 So the idea is to become almost a mini Google in a way for a specific topic.
    0:01:56 Yeah.
    0:01:57 Okay.
    0:01:58 All right.
    0:01:59 I like that.
    0:02:00 And that’s kind of the game that I’ve been trying to play in the side hustle space for
    0:02:01 a long time.
    0:02:04 Like, hey, you know, we’ve become the go-to resource and, you know, one of the challenges
    0:02:10 has been historically relied heavily on Google for that initial traffic.
    0:02:15 It’s great if people know who you are, but it’s harder to kind of get that initial traction
    0:02:16 in the first place.
    0:02:21 Finding success, still marketing through SEO, still finding, you know, that initial,
    0:02:25 you know, no-like and trust factor through and discoverability through Google.
    0:02:31 It’s getting harder and harder for SaaS projects, and it’s getting easier and easier for directories.
    0:02:38 Because I see that the patron people have with the search, when they search for something
    0:02:43 where there is a large number of items to choose from, their typical patron is that
    0:02:45 they’re not searching for the answer.
    0:02:48 They’re searching for a place where they will find the thing.
    0:02:51 So they’re kind of searching for directories.
    0:02:52 They don’t think about that.
    0:02:58 But in reality, people search for directories for places where they can have this rich type
    0:03:05 of content where every item has reviews or ratings or information around it or comments.
    0:03:09 So I think that game is just getting easier and better and better.
    0:03:15 I see huge growth on SEO traffic for my directories, and I have serious drop on SEO traffic
    0:03:20 for SaaS projects, because SaaS projects usually drive traffic through blogs.
    0:03:26 And the blog articles are not doing well now, because so many people can easily generate
    0:03:32 them with AI, and some say AI blog posts are low-quality, but, you know, they do something
    0:03:33 else.
    0:03:35 They just take good blog posts, and they rewrite it with AI.
    0:03:39 Now it’s good quality, because it’s just the same blog posts rewritten, and you cannot
    0:03:42 spot those rewrites, right?
    0:03:43 Unfortunately, not yet.
    0:03:45 So here’s my theory.
    0:03:49 I’m going to go off on a little tangent, and then we’re going to bring it back.
    0:03:56 My theory and my hope is that even in an AI-driven world, there’s got to be some benefit to being
    0:04:02 a primary source creator, like to scooping a story, to creating a firsthand review, even
    0:04:06 if eventually that ends up getting scraped and crawled and regurgitated by a million
    0:04:07 different AI tools.
    0:04:08 That’s fine.
    0:04:12 It’s like, you know, there’s some frustration around that, but there’s still got to be…
    0:04:15 There’s got to create this stuff, right, and there’s got to be some benefit of doing that.
    0:04:18 Now I want to pitch you on my idea.
    0:04:22 So historically, lots of, like, listical type of posts.
    0:04:26 That’s side hustle ideas of 2024 or something like that, right?
    0:04:29 What I would like to build and what’s kind of been on this project radar is, like, the
    0:04:35 side hustle ideas directly, like, everything we’ve ever covered, you know, in one easily
    0:04:41 sortable, you know, maybe it has, like, earning power and a degree of difficulty, and so your
    0:04:45 argument is, like, you know, rather than that traditional, listical, 25 best side hustles
    0:04:50 of the year type of content, building out the database, like the directory of side hustle
    0:04:54 ideas, like, that could be a different type of project, or that could be a new way to
    0:04:56 capture SEO and visitors.
    0:05:02 Yeah, historically, nearly every directory or database of items that managed to survive
    0:05:09 for several years and kept improving its content has worn and driving a lot of traffic.
    0:05:12 And I’ve been researching this a lot, like, I’ve been researching their traffic and the
    0:05:16 growth, and it’s insane, the amount of traffic going into these directories.
    0:05:21 So most people don’t even realize they actually use those directories, because at some point,
    0:05:26 your director will not look like a directory, it will be like a marketplace or a place where
    0:05:27 you can put items.
    0:05:30 For example, even Craigslist is directory, right?
    0:05:31 Even Airbnb is a directory, right?
    0:05:37 Like, people think that AI is going to change everything, and all content game will go to
    0:05:40 zero, because AI will just answer your question right away.
    0:05:45 I don’t think that will be the reality, because a lot of questions have no answer, like, AI
    0:05:49 will answer what’s one plus one, and you will trust it.
    0:05:53 But if you ask AI, what’s the best place to go with my girlfriend, for example, like,
    0:05:58 whatever answer you get from AI, you will not trust it, because it’s it’s a topic nobody
    0:05:59 has the answer for.
    0:06:05 And then what you actually want AI to do is to say, look, here in your town, I think this
    0:06:06 is the best place.
    0:06:13 And here’s the link to the to the directory of the places where I researched this.
    0:06:18 And what you would probably do, you would click on that link and go and verify yourself
    0:06:25 why this is a good place, and and continue your search there versus using, you know,
    0:06:26 Chatterby or AI.
    0:06:33 So I think from this point, directories might be the only content project that will survive,
    0:06:38 because most of the other things, they can be hidden behind the AI chats and users won’t
    0:06:41 really give attention where it’s coming from.
    0:06:45 Like there will be maybe links and citations, but you won’t click because the answer is
    0:06:46 good enough.
    0:06:51 But for directory type of items, you will always wonder why and what else is there.
    0:06:55 Yeah, that’s a really interesting, you know, okay, this could be a small scale weekend
    0:07:00 site project, or it could be some of the biggest websites in the world, like a trip advisor,
    0:07:04 you know, a directory of things to do on your vacation, places to stay.
    0:07:05 Yes, exactly.
    0:07:06 Yeah.
    0:07:09 You know, Upwork and Fiverr, like, you know, directories of qualified freelancers.
    0:07:10 Yes.
    0:07:14 There’s like side hustle directory, and then there’s like, this could turn into a really
    0:07:15 substantial business type of directory.
    0:07:20 Now you built dozens of these things, like talk to me through the idea of generation,
    0:07:24 probably like, how do you figure out what, what to build or where do you recommend people
    0:07:25 start there?
    0:07:26 There are two ways to account with ideas.
    0:07:32 So one way is, if you’re an expert in something, and you know something really, really well,
    0:07:37 I think I really believe that high quality data will win no matter what.
    0:07:41 So if you know something really well, you can build directory out of that.
    0:07:46 But most people don’t really have the, the super expert knowledge on the topic.
    0:07:50 So then if you don’t have that, then the best way is to go and check on Google what people
    0:07:51 are searching.
    0:07:55 So the best way is to go to the Google itself and enter a keyword.
    0:08:02 For example, you enter dogs, you say like dogs, and then you will see shelters for dogs or
    0:08:05 food for dogs or trainings for dogs.
    0:08:08 And now you have three director ideas, right?
    0:08:14 Because probably there is no directory that has a lot of trainings for dogs and all the
    0:08:18 ways you can teach all different kinds of dogs or et cetera.
    0:08:20 So Google helps me a lot.
    0:08:23 And then you can use other places where people search for things.
    0:08:28 So you can go to Quora and see if people ask, for example, if there is one article there
    0:08:33 that says, what’s the best hummer to buy, for example?
    0:08:36 And then you will see a lot of answers in the comments.
    0:08:41 And if all the answers are different, then it’s pretty much a directory that was just
    0:08:45 created under this article, because in some cases, everybody can answer the same thing.
    0:08:47 Like what’s the best payment solution?
    0:08:48 People gonna say Stripe.
    0:08:52 There’s no point of making directory for that because you’ll have Stripe and other items
    0:08:53 nobody cares about.
    0:08:59 But in this case, you have the items and you can see that people debate whether one item
    0:09:00 is better than the other.
    0:09:06 And I would say that such debate is just gold for making directory because A, you have the
    0:09:13 idea and B, which is even more important, you understand how exactly people compare these
    0:09:16 items because it’s not clear.
    0:09:19 And this part is more important than most people think for a directory.
    0:09:25 So you have to be really smart on what exactly you present about the item because people
    0:09:27 don’t come there just to see the list.
    0:09:32 People come there to see the list and also to see like every item has a lot of stuff
    0:09:33 about it.
    0:09:37 But what are the three most important things about this item and how do you highlight them
    0:09:41 so that I don’t have to go and search and read and read and read.
    0:09:46 So you have to save my time and such core article gonna help, read article gonna help
    0:09:48 and social media as well.
    0:09:55 How does this differ from a traditional affiliate, Amazon affiliate site where it’s like bestblenders.com
    0:10:00 and it’s like bestblenders for smoothies or bestblenders for juicing.
    0:10:04 And I see that kind of a listicle content with affiliate links and they’ve got their
    0:10:10 own little blurb or we tested this like a wire cutter type of content.
    0:10:15 What separates that type of site from a directory in your mind?
    0:10:16 I think it is a directory too.
    0:10:21 So I think that’s just a subset where you take a physical product or any product that’s
    0:10:27 on sale and you niche it down to certain category or many categories and then you have affiliate
    0:10:29 links and you make money on that.
    0:10:35 But I think that space is difficult to win because you need a lot of sales to happen
    0:10:37 through your website.
    0:10:44 So I usually recommend people to bet on the ideas where you can find sponsors who will
    0:10:50 pay you a lot for sponsoring it because it also means that the directory is valuable
    0:10:57 because it’s kind of one way to test is to find sponsor who will sponsor your directory
    0:10:58 before you built it.
    0:10:59 And that’s possible.
    0:11:04 I recommend that to some people and they did and it worked because everybody wants to
    0:11:08 pay for growth and traffic and if you can bring it, people are gonna pay you.
    0:11:14 So with this, with Blenders, there’s no way you can convince a Blender producer to sponsor
    0:11:19 such a directory and with affiliate links, you can make some money, but it’s really hard
    0:11:24 because you’re competing with all the listicles, like you say, you know, 15 best Blenders.
    0:11:30 And in this space, I think, especially in Blenders, I think the blog articles will often win
    0:11:35 against the directories because people don’t feel so serious about the thing so that they
    0:11:38 go into the directory like the blog article seems lighter.
    0:11:45 But if it’s a car or a tractor or something more serious, then the director will win against
    0:11:46 the blog article.
    0:11:47 Okay.
    0:11:51 Because you have more perceived expertise in that you built the entire directory and
    0:11:54 database and structure around being the expert in that thing.
    0:11:55 Yeah, exactly.
    0:12:00 Also you can anticipate what people want to know about the topic.
    0:12:04 For example, if you’re looking for a really good microphone for a podcast, there’s really
    0:12:10 high chance you’re looking for the light thing and for the camera and other things.
    0:12:16 And then if you land on a directory that has it all, like it has five categories, like
    0:12:24 microphones, speaker, light, camera, and you see that it’s fresh, you see that it’s done
    0:12:29 by an expert, and then you click on the expert, and you see that the expert is producing really
    0:12:33 good YouTube videos that you really like.
    0:12:38 And you’re going to bookmark this place, and you will send it to your friends when anyone
    0:12:40 else wants to do the same.
    0:12:42 So I think with directories, there’s multiple plays.
    0:12:46 So one play is where you just do a side project and you win some traffic, you channel the
    0:12:48 traffic into your main project.
    0:12:53 But the other way of building directories is to build something that it will turn into
    0:12:54 full product.
    0:12:58 And in this case, if you target the people who make podcasts, there are a lot of products
    0:13:00 you can build on top of this directory.
    0:13:06 For example, you can connect the people who sell the services on helping you to make podcasts
    0:13:08 and also the guests for the podcast.
    0:13:10 There are a lot of things you can sell to this crowd.
    0:13:11 Sure.
    0:13:17 Yeah, you could have even a directory of the best podcast editing services or something.
    0:13:21 And some of these service providers may be hungry for growth, so they would turn around
    0:13:22 and sponsor that.
    0:13:23 Exactly.
    0:13:26 Or they would pay for a featured listing or something, and that’s my directory building
    0:13:31 experience is somewhat limited to this virtual assistant site that I had years ago.
    0:13:35 And it was directory and review platform for outsourcing companies where to find your best
    0:13:37 virtual assistant.
    0:13:42 And we didn’t do this right away, but after years of kind of paying attention, well, what
    0:13:43 does Yelp do?
    0:13:44 What does TripAdvisor do?
    0:13:45 It’s like they have the featured listing at the top.
    0:13:48 It’s like, no, this is not necessarily based on any algorithms.
    0:13:50 It’s based on who paid to advertise there.
    0:13:54 And so that’s why we ended up selling a kind of featured listing placement to companies
    0:13:56 that were looking for extra leads.
    0:13:59 More than they might get organically, and that worked out really well.
    0:14:04 So what I’m hearing is, start with what you know or have an interest or curiosity in.
    0:14:09 Look what people are searching for using tools like Google Quora, Reddit, trying to figure
    0:14:10 out, okay, what’s that?
    0:14:12 Looking for a diversity in answers.
    0:14:16 If there’s one consensus winner, it’s going to be really hard to build a directory around
    0:14:20 that, but looking for diversity of answers and some back and forth debate, that could
    0:14:21 be great.
    0:14:23 And then maybe like looking for higher commitment decisions.
    0:14:26 Maybe Blender’s not a great thing to build the directory around, but if I’m looking for
    0:14:30 somebody to edit my podcast, potentially for years and years down the road, okay, that’s
    0:14:33 a higher commitment type of decision.
    0:14:37 And similar to MVP Wizards, one of yours, people who are going to build out this product
    0:14:38 for me.
    0:14:42 Top website builders, another one of yours where it’s like the switching costs of trying
    0:14:44 to move different platforms pretty high.
    0:14:48 So hopefully I get to make the right decision and guide people to the right choice for something
    0:14:49 like that.
    0:14:53 But John, in just a moment, including how to evaluate the competitive landscape before
    0:14:57 you start, and the most important thing you can do to differentiate yourself from that
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    0:17:17 Now, you pay any attention to the level of existing competition here, like if I type
    0:17:23 in a primary keyword and I see nothing but super, super authoritative websites and household
    0:17:26 name brand type of publishers, is that a deterrent?
    0:17:29 How do you figure out if there’s still room to play here?
    0:17:35 Presently, in this game, really often seeing a competitor is a good sign because you know
    0:17:40 that people search for it, you know that Google is actually pouring that directory app.
    0:17:44 It also means that you have the chance to, because for some topics, I don’t know why,
    0:17:49 but Google never brings directories app and it will always bring the blog posts there.
    0:17:57 So I usually expect several directories in the first 20 pages and one thing that will
    0:18:01 scare me off is seeing only directories on the first 20 pages.
    0:18:05 For example, if you search for AI tools, you will see so many directories that there is
    0:18:07 no room there.
    0:18:12 But I would say that’s the only topic that you shouldn’t go after, like the only one
    0:18:19 because everything else, if there is one winner there, there’s always room to play and I don’t
    0:18:23 really look at the competition at all in a negative sense.
    0:18:26 I look in a positive sense, like if there’s competition is good.
    0:18:31 So it’s just the opposite of a normal business where you’re looking for less competition.
    0:18:37 All right, let’s say we’ve got this idea, we want to build it out, maybe it’s the podcast
    0:18:42 editors or maybe it’s the dog trainers or it’s something where I’ve got some background
    0:18:48 or some level of expertise in and I want to go and build this thing.
    0:18:49 What’s your first step?
    0:18:52 My first step is to find the idea.
    0:18:53 So you have the idea.
    0:18:57 The second step is to find the domain name because that’s really important.
    0:19:00 If you don’t have a good domain name, it’s really hard to win.
    0:19:05 And it takes time to find a good domain name because .com is usually taken for everything
    0:19:08 that’s obvious, so you have to be creative.
    0:19:14 And in my case, I spent weeks and months looking for domain names, not like every day, but every
    0:19:19 day I would spend a few minutes on that and eventually find something.
    0:19:22 Like every single time I found something, that was really, really good.
    0:19:27 So you find a good domain name and then you find a website builder to build it.
    0:19:32 And I really recommend people to use No Code Builders because they have everything out
    0:19:36 of the box and you’re not in the business of inventing technology here.
    0:19:40 You’re in the business of data and you should focus on data, not on the technology.
    0:19:42 Any specific ones that you like?
    0:19:47 Yeah, I use my own Unicorn platform, which I pivoted into being a directory builder.
    0:19:50 It lets you build a lot of things, but also directories.
    0:19:53 So that’s Unicorn platform I use mostly.
    0:19:55 But people can use any other tools.
    0:19:58 I would say there is no difference between the tools.
    0:20:03 So my builder is Taylor for directories, but other builders are also capable of that.
    0:20:08 And if you know Webflow or if you know Vex or if you know WordPress, just go for them.
    0:20:11 If you don’t know anything, I would recommend using my tool because it’s really good for
    0:20:12 directories.
    0:20:16 And then once you build that directory, it should take you not more than a day.
    0:20:21 Because if it takes you weeks doing that, you’re just putting your focus on wrong things.
    0:20:26 It’s really difficult to succeed with anything if you’re not putting your priorities straight
    0:20:27 up from the start.
    0:20:31 So you have to put it from the start that this is a data project.
    0:20:32 This is not a technology project.
    0:20:38 So you have to spend 10% of your time on technology and building the thing and 90% of the time
    0:20:42 on actual data curation because that’s exactly what’s important.
    0:20:50 I’ve seen directories with millions of clicks every month that look like they’re from 90s.
    0:20:54 They look really bad, but they have millions of clicks.
    0:20:57 The next step for you is to curate the data.
    0:21:01 And that’s the most difficult step because you have to find everything in this topic
    0:21:06 because usually the people who land on your directory, they know some of the names.
    0:21:10 They know because otherwise they wouldn’t be searching for it.
    0:21:15 Like imagine you’re looking for websites to book your holiday travel.
    0:21:16 That’s a directory.
    0:21:19 You open that and you don’t find Airbnb there.
    0:21:24 The typical user will quit because they will think like someone who made this has no idea
    0:21:26 what he’s doing.
    0:21:31 So you have to make sure you have all the big players because that’s what creates trust
    0:21:33 for the visitor.
    0:21:37 But also you have to have the players which are not big because users came there to find
    0:21:38 something they don’t know yet.
    0:21:43 So the big players are there not for the clicks, but for the trust and then the rest is there
    0:21:45 for the value.
    0:21:51 And usually to solve that, I use scrapers or I hire someone for a week.
    0:21:57 I give them the task and they just spend every day searching for the items.
    0:22:02 They put them into Google Sheet and then I go through the sheet and I just visit every
    0:22:08 item and I make sure it’s relevant and it’s new because also it’s not about quantity.
    0:22:09 It’s about quality.
    0:22:15 You should not put items from 90s like it should look fresh, it should look like it’s
    0:22:19 done yesterday because one thing with the director is a lot of the websites on the Internet
    0:22:22 are abandoned and you still land on them.
    0:22:26 But then once you fill it hasn’t been updated for a long time, you lose interest.
    0:22:29 So people have to fill like this is an active project.
    0:22:33 So don’t put there some boring, ugly items.
    0:22:36 Just make sure that you filter them and you put good stuff there.
    0:22:37 And that’s it.
    0:22:38 So that’s an interesting point.
    0:22:43 It’s not necessarily about building out the yellow pages with like every single business
    0:22:44 possible.
    0:22:47 It’s like trying to curate the best or the most active.
    0:22:48 Yeah.
    0:22:49 Well, you have two options.
    0:22:54 One, if you go after having everything there, if that’s your value and if your directory
    0:22:59 is called all companies in the world, like that’s the name, you have to have them all.
    0:23:03 And when people come in there, the first thing they’re going to do is they’re going to test
    0:23:08 like people always test places and they will come and they will search for the least known
    0:23:12 company in the world to see if you have that and you won’t have that problem.
    0:23:15 And then they will think you’re lying and the whole trust is gone.
    0:23:20 That’s why if you have that directory, you have to make sure you’re capable of creating
    0:23:21 the data.
    0:23:22 And it’s really hard.
    0:23:25 Like you have to put insane effort to get everything.
    0:23:26 Okay.
    0:23:30 So instead of so instead of attempting every side hustle or all side hustles, you know,
    0:23:35 maybe pivot that to best or top or something like that.
    0:23:39 I would pivot that into, you know, like lazy side hustles, for example.
    0:23:43 And then you only focus on things that take a little time.
    0:23:44 Got it.
    0:23:48 For example, like you have to niche it down somehow because if you say best, then why
    0:23:49 best?
    0:23:50 It’s not easy with best.
    0:23:53 A lot of people use best, but I would not recommend best.
    0:23:54 Okay.
    0:23:58 Another couple of examples came to mind just as we were talking here, the theme forest
    0:24:02 and the whole Envato suite of different marketplaces that they have, like theme forest is a marketplace
    0:24:04 for different WordPress themes.
    0:24:09 So I was very meta, looked for directory WordPress themes and got, you know, that was the top
    0:24:13 search result, like into their directory, like, oh, here’s a bunch of WordPress themes
    0:24:14 that are good for directories.
    0:24:17 Another one that came to mind would be like solar installers.
    0:24:20 Like this is a higher ticket type of project.
    0:24:23 Like if you want to put these panels on a roof, like who do you trust?
    0:24:24 How does it work?
    0:24:27 You can go and curate that type of kind of lead generator and then like, it’s built in
    0:24:28 monetization.
    0:24:31 Like you might have to go make some deals with these companies, but like, I imagine
    0:24:36 if it’s a $25,000 install, like they’re probably willing to pay you a little bit for that
    0:24:37 lead.
    0:24:38 Yeah.
    0:24:43 I actually think that the safest way to build directory is to go after really high tickets
    0:24:47 like solar or in my case, for example, MVP wizards.
    0:24:52 It was really successful having very little traffic because you’ll need a lot.
    0:24:58 You can have 100 visitors a day on this directory and you can monetize that really, really well.
    0:25:03 If you have a commission system where you get 20% on the money they pay to the vendors
    0:25:08 and they pay like 10K, then you get, you know, 2K back and that’s a lot.
    0:25:12 So one deal brings you 2K and that’s huge.
    0:25:15 So I think that space is really empty.
    0:25:19 Like I don’t see a lot of competition there because for some reason the directories mostly
    0:25:25 target high traffic niches because I think most directories still go after affiliate
    0:25:31 market looking links and channeling the traffic and very few go after high tickets and few
    0:25:32 sales.
    0:25:37 So I think that would be where I would go if I had nothing going on right now, I would
    0:25:38 go there.
    0:25:39 Okay.
    0:25:40 Yeah.
    0:25:42 It doesn’t need a ton of traffic volume or even a ton of search volume.
    0:25:47 It’s like you can be the go-to authority in that tiny niche and all of a sudden if you’ve
    0:25:51 got the attention and the leads, yeah, people will be happy to pay for that.
    0:25:52 Exactly.
    0:25:56 You don’t even need the items like with solar power, for example, you can say solar power
    0:26:02 in Texas and then you have to just find all who can deliver it in Texas and that’s not
    0:26:03 a lot.
    0:26:06 You can spend one evening and find them all on the internet and then you put them there
    0:26:10 and then the chance that you will score high for those who search for that is really high
    0:26:14 because it’s a local search and local search is way easier to win than any other search
    0:26:18 because Google really rewards those websites.
    0:26:21 Scraping data sounds kind of technical.
    0:26:24 Hiring a researcher sounds less technical.
    0:26:30 Talk to me about this data curation process because this is the value add in a lot of
    0:26:31 ways.
    0:26:34 And then adding your own, I guess, insight expertise to layer on top of that.
    0:26:39 But like to first collect the meat and potatoes, the listings themselves in the directory.
    0:26:41 That’s kind of the hard part here.
    0:26:42 Exactly.
    0:26:46 You should do it yourself first so that you understand where to find them.
    0:26:51 You understand how to evaluate them because if you hire somebody to do that or you scrape
    0:26:56 and you still have to read through all the items and make sure that they have, like you
    0:27:01 have to put some categories, tags, and you have to make sure that the description is
    0:27:06 roughly the same size so that you don’t want to have one item with one sentence and the
    0:27:10 other has a book in it because you want to have a similar thing there.
    0:27:15 So I think you should spend a few days yourself just doing that and collect first 50 or 100
    0:27:16 items yourself.
    0:27:20 I always done that, but I always did that for every directory I have.
    0:27:25 And once you understand it really well, just write the spec for it, like where to search,
    0:27:29 what to look for, and how to describe it, et cetera.
    0:27:32 And then the job is easy to outsource to people too.
    0:27:38 So you would go to place like app work, for example, and you would put your entry there.
    0:27:43 You would pay a few hundred dollars for that and somebody would do the job for you.
    0:27:48 What kind of data points are you going to make sure to collect in that initial research
    0:27:49 phase?
    0:27:50 I start really small.
    0:27:55 I go for title, URL, and description, and the category.
    0:28:00 I even skip the logo and the images because I think it is not that important.
    0:28:07 And then later, I just enrich the data I have once I see the director is working out.
    0:28:12 But at the first, at the initial stage, it makes more sense to put more effort into finding
    0:28:18 more items and putting some time into writing descriptions because I write them myself.
    0:28:20 And that’s very interesting.
    0:28:23 So if you don’t write them yourself, there’s a problem.
    0:28:24 They all will look the same.
    0:28:29 Like, for example, you have a microphone and they will all say, “Good microphone works
    0:28:30 best for podcasts.”
    0:28:35 And then you find 100 of those and they all have the same text on them and it works great
    0:28:37 for podcasts and everybody loves it.
    0:28:38 No value, right?
    0:28:45 So your job is to simplify the suffering for the users because they have unlimited choice
    0:28:47 and they want to pick one.
    0:28:52 And that’s why I look at all of them and I try to come up with descriptions to actually
    0:28:54 differentiate them.
    0:28:59 This one is the smallest microphone or the cheapest microphone or the microphone that
    0:29:03 works well when there’s noise around, etc.
    0:29:08 Because some microphones have that option where you can have a cheapest, biggest, smallest,
    0:29:09 etc.
    0:29:10 Some don’t have that.
    0:29:15 But for them, you just say something like, “It’s rather good value for money.”
    0:29:20 And then for others, you say, “It’s durable, it lasts for 10 years.”
    0:29:23 But if you’re not pro, maybe go for something cheaper.
    0:29:29 So I’m kind of like a reviewer who reviews every item based on everything I find about
    0:29:34 the item on the Internet and then I put fuel lines on every item on the directory so that
    0:29:37 you don’t have to do that work I’ve done.
    0:29:41 So I’m compressing my work and making it easy for you to pick the right one.
    0:29:42 Okay.
    0:29:47 And this is, like one of my earlier projects was a, I guess you could call it a directory
    0:29:48 for footwear.
    0:29:50 It was like, “Where can you find the best price on your next pair of shoes?”
    0:29:55 But in that case, it was affiliate-driven and so the retailers would happily give you
    0:30:00 their product catalogs and so you could mash all of that data into one central database.
    0:30:05 And then the challenge became kind of normalizing it where there wasn’t a hard SKU or product
    0:30:09 ID across every different store that carried the same product.
    0:30:13 And so we had to kind of develop our own type of algorithm to compare this product to this
    0:30:15 product and make sure it was really the same.
    0:30:18 And what kind of common words were we going to ignore and which ones were we going to
    0:30:22 say like, “Okay, this is actually the same thing and this is the price.”
    0:30:24 But that’s kind of the value add here.
    0:30:31 I think you had a good term normalizing the data and I think most directories bring that
    0:30:37 as the key value because most potential directories or the niches, they don’t have that, nobody
    0:30:39 has ever done that.
    0:30:41 And just doing that is huge value.
    0:30:47 And if you’re looking for the idea, that’s one way to evaluate the potential, like if
    0:30:53 that’s not done in the space, then it’s something you should do because if you do something that
    0:30:59 doesn’t exist, like in my case, for example, with all GPTs, what happened is that it didn’t
    0:31:02 exist when I created it.
    0:31:06 And then you win all the traffic from Google because people search for something and there’s
    0:31:08 nothing except you there.
    0:31:12 And even if you’re on the page number five, people will find you because they’re looking
    0:31:14 for a specific thing.
    0:31:19 People always say to me like, “Probably the directory thing has too many people in it
    0:31:23 and every directory that could be created has been created.”
    0:31:27 Like 9% are not created yet, 99%.
    0:31:31 Every day when I search for new directories, I find so many that I don’t know how I will
    0:31:36 ever build them all, at least 10 per day.
    0:31:40 Now I’m actually giving away these ideas because I have no time to build them all.
    0:31:47 And if it already exists, find a way to differentiate it in some way, make a pivot to niche it down,
    0:31:49 to serve a different market.
    0:31:54 The advice that stood out several years ago on the show from Jon Lee Dumas was like, “Hey,
    0:31:59 when I started Entrepreneurs on Fire, I was the best daily entrepreneur interview podcast.
    0:32:04 I was the worst daily entrepreneur interview podcast because I was the only to be the
    0:32:06 best worst and only.”
    0:32:10 Like if you can be a market of one, if you can be the only, it can be a really powerful
    0:32:11 place to play.
    0:32:16 More with Jon in just a moment, including the role of AI in your directory project and
    0:32:22 marketing and monetizing the thing to start making some money right after this.
    0:32:27 Tell me about the role of AI in either this data curation or this.
    0:32:31 I feel like there’s got to be a way to excel because I spent nine years like building out
    0:32:35 this virtual assistant directory and every time like trying to come up with new, what
    0:32:39 new companies launched this month and like, should they be included here and then hiring
    0:32:42 somebody to go research them and interviewing the founders?
    0:32:46 Like it was very tedious and time-consuming and there’s got to be a way to accelerate
    0:32:47 this stuff today.
    0:32:52 AI makes it way easier to run directories because AI can normalize the data, AI can
    0:32:57 look at all the items and extract certain properties of those items.
    0:33:02 For the business ideas directory, AI could say like, you probably should add a column
    0:33:05 of difficulty, like how difficult is the idea?
    0:33:12 And I always use AI for that because it’s, AI is really good at looking at the big picture,
    0:33:17 looking at a lot of data and extracting certain common properties.
    0:33:23 I just take the data as CSV file and I just paste it into the chapter and I ask questions
    0:33:29 like what columns should I add so that people could filter on those columns and then what
    0:33:38 are the categories I should use to categorize this list and sometimes I ask it to shorten
    0:33:43 all descriptions, for example, because I wrote long ones and just made them all roughly the
    0:33:45 same size and it helps a lot.
    0:33:50 So I don’t think I would even near where I am now without AI, like there are tools that
    0:33:54 help you to find the data, there are tools that help you to enrich the data like this
    0:33:58 AI agents, but I wouldn’t use them if you’re building just one directory.
    0:34:02 So I use them myself because I have a lot of directories and but if you’re building just
    0:34:04 one directory, I would not use AI too much.
    0:34:10 So I would probably stay with Chatchapati and just use it as an assistant, but still you
    0:34:15 have to run the show because one problem with AI is that it makes things look average.
    0:34:22 So if I use AI and you use AI, our products will look very similar, very similar.
    0:34:27 And if you’re as a human, you’re below average, then AI is better than you.
    0:34:31 But if you’re better than average, then you’ll look better than AI.
    0:34:32 Okay.
    0:34:39 So what I’m hearing is starting pretty lean and basic with as few data columns as possible
    0:34:45 and then once it gets traction, then it’s adding on going back, doing the additional
    0:34:49 research, adding the logos and the images and the extra columns that people might want
    0:34:53 to filter on and all of that other stuff.
    0:34:57 But only after, okay, I’m starting to see some interest in this, I’m starting to see
    0:34:58 some initial traction.
    0:35:03 Like, what are you doing outside of just relying on SEO, like, oh, build it and they’ll come,
    0:35:07 anything you’re doing proactively to, you know, to breathe some life, to get some algorithms
    0:35:10 churning in your favor, to get some traffic to these things?
    0:35:11 Yeah.
    0:35:16 You have to because Google will not respect your website if there are no backlinks.
    0:35:18 It will ignore it completely.
    0:35:21 So you have to find backlinks and to find backlinks, there are a few ways.
    0:35:26 So the first thing you have to do is you have to go to places where people ask for this,
    0:35:31 for example, the Quora article or Reddit article where people ask for those microphones,
    0:35:32 for example.
    0:35:37 And then you go there and you say, hey, I build a directory for the microphones, just
    0:35:38 check it out.
    0:35:44 And the interesting thing is that the directory is the only type of business that you can
    0:35:50 just plug your URLs into replies and nobody getting hate for that.
    0:35:51 Because it is a value add.
    0:35:52 Somebody did all this work for me.
    0:35:53 Yeah.
    0:35:54 Like, really?
    0:35:55 Because it’s free.
    0:35:56 Yeah.
    0:35:57 Because it’s a free product, right?
    0:35:59 Because there is no paywall there.
    0:36:03 And I’ve never had even once the case where people said, like, why are you bringing the
    0:36:04 URL here?
    0:36:05 Yeah.
    0:36:08 Because on Reddit, it’s really hard to put URLs, but this one is fine.
    0:36:13 So you go to Reddit, you go to Quora, you go to social media, Twitter, LinkedIn, and
    0:36:19 you find hundreds of places where people talk about that and then you place your URL there,
    0:36:20 but you don’t spam it.
    0:36:22 You just try to answer the questions.
    0:36:28 For example, the tweet says, what’s the best microphone for podcasts?
    0:36:34 And then you say, hey, I have directory with all the microphones, and I think these three
    0:36:36 are good based on, like, whatever.
    0:36:42 So you do a little work for them in the text so that it doesn’t look like automated reply.
    0:36:47 And then you say, but you can go and look for yourself on my directory if you want to
    0:36:48 learn more about it.
    0:36:52 And it works really well because you gave a little bit of value and some just use that
    0:36:55 and then others will click and learn more.
    0:37:00 And that part is probably the most important part of the directory because you get backlinks
    0:37:03 from those replies.
    0:37:08 It’s not like reply giving you a backlink for Google, it’s just when you reply, somebody
    0:37:15 sees your link and then there’s a high chance that people will link to your URL from their
    0:37:17 blog article or from somewhere else.
    0:37:20 That’s your hope being present in the social media discussions.
    0:37:21 Got it.
    0:37:22 Got it.
    0:37:23 So it’s user generated content.
    0:37:28 It’s probably going to be a no follow link, but by virtue of being visible on these, especially
    0:37:32 Reddit and Quora too, but like all these sites that already have a bunch of search traffic
    0:37:36 that if people are looking for this thing, you have expanded your surface area of opportunity
    0:37:40 of luck where other people can find it and get traffic both from the thing directly and
    0:37:45 from other people now linking to you in editorial content with hopefully a do follow link.
    0:37:46 Yeah, exactly.
    0:37:48 So that’s the thing about directories.
    0:37:52 Directories are by design made in a way to be shared by others.
    0:37:57 So you have to do very little for others to share your directory, very little.
    0:38:01 Like with SaaS, it’s difficult because every SaaS, it has payroll and it has a million
    0:38:07 competitors, but with directories, it’s usually not the case and people both share and link
    0:38:11 to it a lot, but you have to show it to the world.
    0:38:15 So you show it through replies on social media and Reddit.
    0:38:18 And then if you have good directory, the rest happens.
    0:38:23 If nothing happens, then you know why, because directories are not good enough.
    0:38:25 And often that’s the case.
    0:38:30 Like if you build your first directory, I have this directory guide community where
    0:38:32 I guide people on building directories.
    0:38:36 And it’s really interesting to watch how people build and how they approach it.
    0:38:42 And most people put such a little time, it almost feels like in school when you want
    0:38:48 to pass with a little effort possible and get that whatever grade you get and go to
    0:38:49 next year.
    0:38:53 So I think a lot of people have that kind of mentality to business too, but with directories,
    0:38:58 you have to be really putting your heart into it because people can feel that it’s really
    0:39:05 easy to judge directory and understand whether somebody put time into it or not.
    0:39:10 Because if you are a user of the directory, you understand what you’re searching for.
    0:39:13 You understand what you need, you understand the space slightly.
    0:39:14 So it’s really easy to judge.
    0:39:18 That’s why there’s no chance you can make bad directory and it will score.
    0:39:23 But at the same time, also there’s a small chance to make a good directory that nobody
    0:39:25 going to link to or share.
    0:39:28 So it’s really fair space.
    0:39:31 I’ve got dozens of ideas of like, oh shoot, we can build this.
    0:39:32 You can build it.
    0:39:34 Like, and to me, that’s the mark of a good episode.
    0:39:36 So I’m sorry to pause the detail.
    0:39:37 It’s like, I’ve taken notes.
    0:39:38 I’ve got it like.
    0:39:39 That’s good.
    0:39:42 It’s really cool to just kind of spark this and kind of broaden the definition of what
    0:39:44 it could be.
    0:39:47 And there’s limitless, niche is limitless potential here.
    0:39:49 I think it’s really, really cool the stuff you can do.
    0:39:54 So going back to the marketing stuff, it was this first wave of backlinks and mentioned
    0:39:58 was from this user generated content answering people’s questions.
    0:40:02 What happens and hopefully getting some positive word of mouth from that.
    0:40:03 Anything else?
    0:40:04 What happens next?
    0:40:08 There are very few things you have to do is rather you have to repeat the same thing.
    0:40:11 So you have to repeat the work on data every day.
    0:40:14 And that that’s the thing like a lot of people asking what’s the next often.
    0:40:20 And I say like, do the same thing again, better data, more data, improve the data at the data,
    0:40:25 find more content on the internet where people talk about it, plug it in because internet
    0:40:26 is not static.
    0:40:27 It’s dynamic.
    0:40:33 And every day there is new stuff there and also create your own content to like, you have
    0:40:37 a lot of items and there are a million ways of creating articles out of it.
    0:40:42 For example, best microphones for that and like you can make all those listicles that
    0:40:44 others do as well.
    0:40:48 And since you have the data, you can use the data to like, for example, if you have data
    0:40:53 on clicks or something like that, you can have an article saying that the most popular
    0:40:57 microphones this month on my directory.
    0:41:01 And nobody knows your directory, but people will think you have a cool directory because
    0:41:07 there’s an article that uses your director as, you know, when, when you say Craig list,
    0:41:08 it’s a brand.
    0:41:12 And if you use your director and name the same way, it will be like a brand too.
    0:41:15 And it’s not a brand at the start, but if you behave like a brand and you create articles,
    0:41:16 it’ll work.
    0:41:21 And then you also find all the articles on the internet that talk about this and you contact
    0:41:26 the, the author and you tell them that you have this directory and if they want to link
    0:41:27 to it.
    0:41:32 And often they will say yes, because it will improve their article by linking to your directory,
    0:41:34 they will improve it and they will do it.
    0:41:39 So basically you have to hunt for more backlinks because SEO game is your game and SEO has two
    0:41:40 factors.
    0:41:41 One is backlinks.
    0:41:42 The other is the content.
    0:41:46 That’s why improve the content every day and make the articles.
    0:41:49 And then the other thing you can do, you can create little tools.
    0:41:54 For example, if it’s a microphone, you can have a little tool that tests the microphone
    0:41:57 if it’s working or not, or so something like that.
    0:42:01 And it’s easy to make those tools because you can either pay somebody a few hundred
    0:42:05 bucks for that, or you can just use AI generators and create a tool.
    0:42:11 So and those tools are pretty cool because if your directory is having items, blog articles,
    0:42:18 and also the little tools about the same space, then when the visitor comes in, they have this
    0:42:23 feeling that you put effort, you’re an expert, you know what you’re talking about and you’re
    0:42:26 serious because most directors are not like that.
    0:42:31 And also there’s really high chance to be linked to, like you take this link and you
    0:42:36 go to all articles talking about microphones and you say, look, I also have a link to test
    0:42:38 and you can link people to this.
    0:42:40 So that’s kind of the boring part of the job.
    0:42:42 So you have to just do this little things every day.
    0:42:47 And do you have an example of a tool that worked for you on one of yours?
    0:42:48 Yeah.
    0:42:52 For example, I built this tool to test a website for Brooklyn links.
    0:42:55 I built it with AI in like half an hour.
    0:43:01 So you put URL there and it tells you if there are any Brooklyn links on this URL, it just
    0:43:02 looks at the whole page.
    0:43:08 So that one, and a lot of small tools like that where where mostly you enter something,
    0:43:11 you click something and then something else happens, right?
    0:43:17 It can be a calculator, it can be a generator, and et cetera.
    0:43:22 And now it’s the best, like now it takes less time to create the tool than write an article
    0:43:27 because all this AI generators for code, they will work really well.
    0:43:30 You don’t have to be a coder for using them.
    0:43:31 Fascinating.
    0:43:35 On the monetization side, we talked a little bit about sponsored listings or even like,
    0:43:37 you know, the title sponsor of the entire directory.
    0:43:42 We’ve talked about kind of a lead generation model, especially for high ticket services
    0:43:46 where, you know, if it’s, you know, a multi-thousand dollar solar install or something, yeah, we’ll
    0:43:51 pay you for that lead to strike up those partnerships, we talked kind of on the affiliate side, more
    0:43:55 traditional product affiliate marketing, you know, best blenders, best podcast mics, type
    0:43:56 of stuff.
    0:43:59 Anything else that we should know about on the monetization side?
    0:44:02 Once this thing is built, once it’s got some traffic interaction.
    0:44:03 Yeah.
    0:44:05 So there are two ways of monetizing.
    0:44:08 So one is by using technology and one is by using sales.
    0:44:13 So by using sales, you can just sell the ads, you can sell the data.
    0:44:15 So one, you can sell the ads to anyone.
    0:44:19 It doesn’t have to be somebody who owns these items.
    0:44:21 It can be anyone who’s interested in the audience.
    0:44:27 Like if it’s microphones, you can sell ads for those who sell with light, right, because
    0:44:29 it’s the same audience.
    0:44:31 And I usually do that really very often.
    0:44:35 And then the other way is to, is to have paid listings.
    0:44:41 So you don’t let anyone list anything on the directory and you charge them something for
    0:44:42 listing.
    0:44:46 It works really well if your directory is large and you expect a lot of people listing
    0:44:48 things there, like yellow pages.
    0:44:54 And then you have these freemium directories where you show something and then you hide
    0:44:55 something else.
    0:44:58 So it can’t be anything, it’s kind of a gamification.
    0:45:01 So you either show all the items and you hide the rest.
    0:45:04 You show 100 and then you hide the 500.
    0:45:06 Or you have categories.
    0:45:11 For example, you have, if it’s cars, like the cars that are cheaper than 30K, you can
    0:45:12 view them.
    0:45:14 And if it’s more expensive, you have to pay.
    0:45:18 No, I forget the name of the company, but it was like industry research reports with
    0:45:23 a show you like a little bit of the data, but then some of it is grayed out and you
    0:45:25 got to pay them the 29.95.
    0:45:26 That’s the step it is.
    0:45:27 Yeah.
    0:45:28 Maybe it was that way.
    0:45:29 Yeah.
    0:45:31 Whereas, you know, if you want the full report, you can, you can pay us for it.
    0:45:32 Yeah.
    0:45:33 They do really well with that.
    0:45:38 Like I pay them and I can imagine how much money they make because they charge a lot.
    0:45:44 So you have to gamify so that people get some value out of your directory for free.
    0:45:50 And maybe even the first time they come, they are satisfied, but then they come their third
    0:45:53 or fifth time and then they will pay to see more.
    0:45:57 It can be either items or it can be the metadata of the item.
    0:46:01 For example, you see all the items, but you don’t see reviews or you don’t see the contact
    0:46:02 information.
    0:46:05 In some cases, the contact information can be hidden.
    0:46:09 So that’s really common on job boards where it’s like, hey, you know, we’ll show you the,
    0:46:13 you know, the profile and some of the skills and qualifications.
    0:46:17 And if you want to be able to actually contact this person for an interview or hire this person,
    0:46:18 then you’re going to have to pay us.
    0:46:19 Exactly.
    0:46:24 Anything around humans going to work that way, like if it’s a marketplace for skills or jobs
    0:46:27 or anything, then you have humans, then you have their contact information.
    0:46:33 You can hide that and charge for every click or charge subscription and then show it completely.
    0:46:39 And then the other way is to let businesses claim their, their items.
    0:46:46 So you add items with really poor metadata and then you email all the owners like, like
    0:46:49 intentionally poor, like not, not bad, but poor, right?
    0:46:51 So you just put title and that’s it.
    0:46:52 For example, okay.
    0:46:53 Just not super complete.
    0:46:54 Got it.
    0:46:55 So it’s still there.
    0:46:56 Yeah.
    0:46:57 Exactly.
    0:47:01 So it’s still there that if anyone is looking for items in this directory, they would probably
    0:47:04 ignore the one that has only title, but they can still click on it.
    0:47:08 And for the sake of quantity, you have it all for the sake of trust.
    0:47:09 You have them all too.
    0:47:12 If I know that item and I see the title, I’m happy.
    0:47:13 It’s there.
    0:47:14 Okay.
    0:47:15 And then you email all the owners.
    0:47:20 And I think this is probably the strategy that will make you most money at the start.
    0:47:26 So you just find all the owners, you email them and you say, Hey, your item has 20 people
    0:47:28 viewing it last week.
    0:47:29 Do you want to improve the listing?
    0:47:31 Like right now it’s this.
    0:47:32 Yeah.
    0:47:33 And do you want to improve it?
    0:47:38 Add images, add tags, add contact information and the link to your website or something
    0:47:39 like that.
    0:47:44 Then click here and claim the item and pay for it.
    0:47:45 And then it’s verified as well.
    0:47:50 So you just list the perks, it’s verified with a check mark, your contact information
    0:47:51 is there.
    0:47:54 And the link is do follow because that’s important very often.
    0:47:55 Got it.
    0:47:59 There’s so many different directions that this type of project can go and what you could
    0:48:04 build and how it can make money and how you can get traffic and it’s just lots of different
    0:48:07 niches and ideas spin around in my head.
    0:48:13 Anything stand out to you as far as mistakes to avoid or common problems because you’ve
    0:48:17 built dozens of these things and by your own admission, not all of them work.
    0:48:23 So does the hit rate improve over time or what do you see as mistakes to avoid for new
    0:48:24 directory builders?
    0:48:29 Well, one thing use short names in the domain name.
    0:48:30 Interesting.
    0:48:34 The shorter the name, the higher is the traffic in my directories.
    0:48:37 There’s like direct correlation between traffic and the name.
    0:48:43 Because when you’re looking for a good name that has high traffic on Google, often it’s
    0:48:48 something out of few words and it’s long and don’t go for that.
    0:48:52 So don’t do the best places to go and eat sushi.
    0:48:54 Like that’s too long.
    0:48:58 Yeah, something six words.info and like that and up.
    0:48:59 Yeah, exactly.
    0:49:04 So buy only.com or org like these two.
    0:49:05 Only these two work for me.
    0:49:07 The rest didn’t work even with short names.
    0:49:08 Yeah.
    0:49:09 I guess.org sounds authoritative.
    0:49:15 Like, hey, we’re building the go to database directory in this niche and we got the .org
    0:49:16 to prove it.
    0:49:17 Yes.
    0:49:18 Yeah.
    0:49:19 Sometimes the org is better than com.
    0:49:24 Or get nerds or technical people or like the people who actually like that domain.
    0:49:27 You don’t have to be like a registered non-profit or anything.
    0:49:29 It’s just like anybody can register it.
    0:49:30 Right.
    0:49:31 Exactly.
    0:49:32 Exactly.
    0:49:34 But you suddenly look like non-profit and that’s why I should trust you more when you
    0:49:35 have the org.
    0:49:36 Right.
    0:49:43 But both work really well and more like a business level mistakes were that I didn’t
    0:49:49 put enough attention into thinking through the directory because like it’s from one head
    0:49:53 directory is something simple that lists all the items in the space.
    0:49:59 But you still have to have this while moment where people enter it and they fall in love
    0:50:00 with it.
    0:50:05 For example, when I launched all GPT, the reason people loved it, there was one clear
    0:50:13 reason why I won that game and it was there were 30K GPTs, 30,000 GPTs on the internet.
    0:50:14 It’s a lot.
    0:50:15 Right.
    0:50:16 How can you pick one?
    0:50:18 There were no reviews, no ratings, nothing.
    0:50:24 And if I put that on my directory, I won’t have enough data to rank on them too.
    0:50:30 So I was thinking like I have to figure out how to sort this huge list because every type
    0:50:33 of GPT had 100 clones.
    0:50:35 Whatever you type, it has 100 options.
    0:50:36 Which one do you choose?
    0:50:43 I invented this really simple hack where I went to Google and I counted the number of
    0:50:48 backlinks to every GPT in a rank based on them.
    0:50:52 Because the more backlinks you have, the better GPT probably.
    0:50:54 Like there has to be some correlation.
    0:50:59 And if you made a clone of somebody’s GPT, it was clear.
    0:51:03 Like for example, you search for math teacher, for example.
    0:51:09 And then one item has 500 backlinks and other has zero.
    0:51:14 It’s obvious that the other one is like not used by anyone, it’s probably not even good.
    0:51:19 And when I did that, suddenly the first page of my directory was so good.
    0:51:25 You come there and you try something and you see somebody put time into this GPT.
    0:51:31 And when you make a directory, you have to really think hard on what can you do that
    0:51:34 people try it and they say, wow, it’s cool.
    0:51:39 And in my case, people loved it so much that they went on Twitter and they started sharing
    0:51:40 it.
    0:51:41 So I did nothing.
    0:51:45 So I literally just launched it and it went to sleep and I woke up and it was the most
    0:51:46 popular directory in the world.
    0:51:47 So why?
    0:51:53 Because some people saw it, I made a tweet, but it was a small tweet and some people tried
    0:51:57 it, liked it, shared it and then it was network effect because it was good.
    0:52:00 And with some other directories, I didn’t do that.
    0:52:05 I just collected items and I made it okay, but it was not great.
    0:52:09 So I think one thing people should really understand is that like directors are easy
    0:52:13 to build, but it’s really hard to make it great.
    0:52:19 Every directory I didn’t put enough time into failed, or in my case, I don’t say it’s failed.
    0:52:21 It’s just in get enough traffic.
    0:52:25 And now I have to go back and do the real work so that it’s actually a good directory.
    0:52:26 Yeah.
    0:52:29 I love that line, easy to build, hard to make it great.
    0:52:33 I think that’s a metaphor for so many different side hustles and so many different businesses
    0:52:37 where it’s like the motivation is so strong early on, you get the thing going, but then
    0:52:41 to really have that marketing flywheel start to spin, it’s got to be great.
    0:52:42 Exactly.
    0:52:48 You know, to capture people’s attention and get them to do some of that marketing on your
    0:52:52 behalf, how to turn one user into two, have them spread the word, it’s got to be really
    0:52:54 a strong product.
    0:52:59 And that’s the challenging part in turning through the data and sprinkling in your own
    0:53:04 industry knowledge and expertise to make it something that is really worthwhile.
    0:53:05 I’m excited.
    0:53:10 Like I mentioned, dozens of different ideas spin it around as a result of this conversation.
    0:53:11 What’s next for you?
    0:53:12 You got all these SaaS projects.
    0:53:13 You got all these directories.
    0:53:16 You got the directory guide at johnrush.me.
    0:53:17 What’s got you excited these days?
    0:53:24 I really like to help others build businesses on the internet and it just feels so good
    0:53:31 when I see someone launching a directory that’s built on my website builder that’s using
    0:53:37 my blog generator and the founder has read my directory guide.
    0:53:40 So I’ll just do more of that.
    0:53:45 And I think my whole mission is to build tools and guides for founders.
    0:53:51 So now I launched one more guide called founder guide, where it’s not just the directories,
    0:53:52 but it’s the other things too.
    0:53:57 How to build SaaS projects, micro SaaS projects, no good platforms.
    0:54:00 And I’m launching more products to help the founders.
    0:54:04 For example, I’m launching one product specifically for directories.
    0:54:07 It’s basically an AI agent that does the curation work for you.
    0:54:13 You still have to help it and you have to moderate it, but it does the scraping of the internet.
    0:54:18 It does the enrichment of the data and it finds the emails of the items and then it helps
    0:54:21 you send them an email to claim the item.
    0:54:24 So basically I’m trying to automate the whole directory thing for myself because I have
    0:54:29 more than 20 and I don’t have resources to run them all and I want to automate it.
    0:54:33 And when I automate it for myself, I basically automate it for the others too.
    0:54:34 Well, very good.
    0:54:37 We’ve got the founders guide on top of the directory guide.
    0:54:38 We’ll link up all this stuff.
    0:54:42 One platform was the directory builder platform of John’s.
    0:54:44 We’ll link all this stuff up in the show notes for you.
    0:54:48 All you got to do is follow the show notes link in the episode description and I’ll get
    0:54:49 you right over there.
    0:54:50 John, this has been awesome.
    0:54:52 Thank you so much for stopping by.
    0:54:56 Let’s wrap this up with your number one tip for side hustle nation.
    0:55:03 Enjoy the process, not the outcome because it takes way longer than anyone expects or
    0:55:04 anyone says.
    0:55:09 And for me, personally, it took more than 10 years to get to a place where I could
    0:55:12 build things and make money on them.
    0:55:17 So I think if you start this and expect to make money in a few months or a few weeks,
    0:55:19 you’re going to have difficult times.
    0:55:20 So well, come on.
    0:55:24 That’s, you know, where’s the clickbait headline in that, you know, it took 10 years.
    0:55:25 Exactly.
    0:55:28 So I say things people don’t want to hear, but I think the only thing you have to be
    0:55:36 focused as a startup founder or somebody doing side hustles is just be better than yourself.
    0:55:40 Today you have to be better than yesterday and just try to learn because the business
    0:55:45 in side hustle is no different than musical instrument or sport.
    0:55:48 Like there is no secret to become good at sport.
    0:55:51 You have to just do a lot of the sport.
    0:55:55 And I think exactly same goes with side hustles or businesses.
    0:56:00 You have to learn, you have to learn to sell, learn to build, learn to design, learn to
    0:56:03 market and it takes years to do that.
    0:56:06 That’s why look at this as learning.
    0:56:11 And then as a side effect of this, one day, you know, you will get great results.
    0:56:13 Be better today than yesterday.
    0:56:15 Enjoy the process.
    0:56:19 Wise words from John Rush, a couple takeaways from me before we wrap.
    0:56:25 I liked the section on niche research first, trying to come up with maybe even a potential
    0:56:30 monetization model before you go into it, looking at the existing competition and seeing
    0:56:35 if there are already directories ranking, which, you know, an earlier me would have
    0:56:36 been discouraged by that.
    0:56:39 But no, John says, hey, that’s actually a positive sign that Google is rewarding and
    0:56:40 ranking.
    0:56:44 If I can build something that is better, that’s differentiated in some way, then there’s a
    0:56:46 chance to compete and win there.
    0:56:52 I like the, you know, speed of execution part, this like, you know, quick launch, quick validation.
    0:56:56 Like, look, if nobody likes a thing, then either back to the drawing board or try something
    0:56:57 new.
    0:56:58 Like maybe that just wasn’t good enough.
    0:57:02 And I liked your line about, look, AI makes things look average.
    0:57:03 Don’t be average.
    0:57:07 You got to love the niche, fall in love with this problem and really build something that
    0:57:14 is great, that is worthy of traffic and attention in an era of really fragmented attention.
    0:57:15 So build something that’s great.
    0:57:17 AI makes things look average.
    0:57:18 Don’t be average.
    0:57:21 Whether you’re a first-time listener or a long-time listener, thank you so much for
    0:57:23 tuning in to The Side Hustle Show.
    0:57:28 If you’re wondering what to listen to next, make sure to build your own personalized playlist.
    0:57:33 How it works is you go to hustle.show, you answer a few multiple-choice questions, takes
    0:57:38 a couple minutes, you can do it on your phone, and it’ll spit back out a custom curated playlist
    0:57:43 based on your answers for the Side Hustles or the episodes, eight to 10 episodes that
    0:57:49 will hopefully be most impactful and insightful and actionable for you based on where you’re
    0:57:50 at, where you want to go.
    0:57:52 Again, that’s hustle.show.
    0:57:55 Big thanks to John for sharing his insight today.
    0:57:58 Big thanks to our sponsors for helping make this content free for everyone.
    0:58:04 You can hit up sidehustlenation.com/deals for all the latest offers from our sponsors in
    0:58:05 one place.
    0:58:07 Thank you for supporting the advertisers that support the show.
    0:58:08 That is it for me.
    0:58:10 Thank you so much for tuning in.
    0:58:13 Until next time, let’s go out there and make something happen, and I’ll catch you in the
    0:58:15 next edition of The Side Hustle Show.
    translate-vi content
    translate-zh content

    Why should your first online business be a directory? This is one of the most overlooked yet potentially lucrative side hustles out there.

    I’ve got a little bit of experience in this space (I actually built a virtual assistant directory years before), so this is something close to me.

    But my experience is nothing like John Rush’s from JohnRush.me, who is a master at quickly building and marketing these little side projects.

    He has launched 30 directories in just the past year, managed to monetize 10 of them, and even sold one (AllGPTs.co) for a sweet five-figure exit.

    (If you want more resources, check out John’s full Directory Guide or his no-code builder at Unicorn Platform.)

    Tune in to Episode 647 of the Side Hustle Show to learn:

    • Why directories are a great starter side hustle
    • How to pick the right niche
    • The tools and strategies to build your directory

    Full Show Notes: How to Start an Online Directory as a Side Hustle

    New to the Show? Get your personalized money-making playlist here!

    Sponsors:

    Airbnb — Discover how much your home could be worth and find a professional co-host today!

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    Gusto — Get 3 months free of the leading payroll, benefits, and HR provider for modern small businesses!

  • 646: The 9 Buyers: The Key to Stronger Connections and Easier Sales

    AI transcript
    🌐
    0:00:01 (upbeat music)
    0:00:02 If you create content online,
    0:00:05 if you sell anything online in person over the phone,
    0:00:07 and you want to make stronger connections,
    0:00:07 you want to reach more people
    0:00:10 and ultimately make some more money,
    0:00:12 stick around in this one to learn how to do it
    0:00:15 by speaking directly to the nine buyers.
    0:00:18 These are nine specific customer personas,
    0:00:20 each with unique needs,
    0:00:23 but there are some quick and simple ways to resonate with them
    0:00:25 to get better results in your business.
    0:00:28 To help me out with this one is a professional copywriter.
    0:00:31 She’s the author of the nine buyers system
    0:00:33 from ninebuyersystem.com.
    0:00:35 Melanie Warren, welcome to The Side Hustle Show.
    0:00:37 – Hi, I’m super excited to be here.
    0:00:38 – Me as well.
    0:00:40 Melanie, her work has helped sell millions of dollars
    0:00:42 worth of products and services,
    0:00:44 and she has graciously agreed to stop by
    0:00:46 and give us the goods for free today.
    0:00:47 We’re going three rounds with Melanie.
    0:00:49 First up is that nine buyer system,
    0:00:51 how we can better tailor our content
    0:00:54 and messaging to meet our customers where they’re at.
    0:00:56 After that, we’re playing donate a business idea
    0:00:58 and wrapping up with the triple threat
    0:01:00 that is a marketing tactic that’s working right now.
    0:01:02 I’m curious to get your take on the state
    0:01:05 of the copywriting industry as it relates to AI,
    0:01:07 a new or new to you tool that you’re loving right now.
    0:01:10 And finally, your favorite book from the last 12 months.
    0:01:12 So as you’re listening in, you got to think,
    0:01:14 well, which buyer am I?
    0:01:16 And you got to think, well, what buyer type
    0:01:17 is my target audience?
    0:01:21 And we like to think of ourselves as logical beings,
    0:01:24 logical creatures, but I think when it comes down to it,
    0:01:28 a lot of buying decisions need to check that emotion box first
    0:01:29 and then we’re going to justify it
    0:01:31 with the logic box second.
    0:01:35 So the first buyer on the list here
    0:01:37 is this respect me buyer.
    0:01:40 Can you talk me through what this buyer is like
    0:01:42 and what they need or want to hear?
    0:01:45 – Yes, so there are nine types.
    0:01:49 And what’s important about that is we are holistic beings.
    0:01:52 So like everything else in life, we’re whole people.
    0:01:54 And then of course, everything is on a spectrum.
    0:01:58 So anything that I say that sounds absolute,
    0:02:02 go ahead and pepper that in with your own lived experience
    0:02:04 because we grow and change.
    0:02:07 But specifically, the respect me buyer
    0:02:10 cares very much about other people
    0:02:12 recognizing their importance.
    0:02:14 So if you’ve ever got into a disagreement
    0:02:16 with your significant other
    0:02:18 and that person felt disrespected,
    0:02:20 what they are saying is in this moment,
    0:02:23 I don’t feel important to you or important in this scenario.
    0:02:26 Could you please help me feel like I matter?
    0:02:27 – Yeah.
    0:02:30 – If you can get that idea across in your copy,
    0:02:32 the way this usually gets talked about in copy
    0:02:35 is don’t talk down to people,
    0:02:36 but that depends on where you are.
    0:02:38 And you’re like, well, but I’m an expert
    0:02:40 at whatever my thing is
    0:02:43 and that person doesn’t know about that.
    0:02:45 So I might accidentally be talking down to them,
    0:02:47 am I doing this wrong?
    0:02:50 And the answer is as long as you have the overriding idea
    0:02:54 that my customer is important, I agree.
    0:02:55 They know that they’re important
    0:02:57 and I agree with that belief, you should be okay.
    0:03:00 – Any specific language frameworks
    0:03:03 that you’ve seen work well in that
    0:03:05 to not talk down to someone
    0:03:07 and make them feel important and respected?
    0:03:11 – Yes, I use ideas like you can pace their reality.
    0:03:13 The experience you’re having right now is,
    0:03:16 so maybe you just did a sales call with them last week
    0:03:19 and you’re reaching out one more time, mention it.
    0:03:21 Because if you mention somebody else’s reality,
    0:03:23 that’s a way to demonstrate
    0:03:26 that you believe that their experience is important.
    0:03:29 So everything I’m gonna tell you is very simple like that.
    0:03:32 And we just often overlook it.
    0:03:35 How can I acknowledge the experience you’re having
    0:03:36 and the fact that I acknowledged it
    0:03:38 demonstrates that I respect it.
    0:03:40 – I feel like there’s gonna be a lot of parenting parallels
    0:03:42 here, have these conversations with the kids like,
    0:03:46 hey, I feel, I understand you’re feeling very disappointed
    0:03:49 right now, this isn’t what you wanted to have happen.
    0:03:52 You see them as equals and not trying to talk down to kids.
    0:03:53 – It’s a big deal.
    0:03:55 I raised five children and when it was happening,
    0:03:57 it took a real long time because the oldest one
    0:03:59 and the youngest one, there’s 12 years between them.
    0:04:02 So when you sign on for parenting at that duration,
    0:04:04 you learn a few things.
    0:04:05 – Sure, sure.
    0:04:07 I’m trying to think of this in the framework of,
    0:04:11 if I’m a video creator or a podcaster,
    0:04:15 how to make the audience feel important and respected
    0:04:18 and meeting people where they’re at.
    0:04:20 I don’t know if you have any examples of language
    0:04:21 that people would use there.
    0:04:23 – We’re doing some stuff right now
    0:04:25 that is gonna be video ads.
    0:04:29 And that means that I am making the copy right now
    0:04:31 and some number of months in the future,
    0:04:34 sure the audience is gonna hear it, see it, feel it.
    0:04:36 So I have to make sure to be timely
    0:04:38 ’cause if I record it right now
    0:04:40 and they see it at the end of January
    0:04:42 and Christmas has come and gone,
    0:04:44 I am not pacing their reality there
    0:04:46 for not demonstrating that I respect.
    0:04:49 But one thing I would try to minimize
    0:04:53 is overtly saying I respect X.
    0:04:55 Just in case you don’t have positional authority
    0:04:58 in their lives just yet, they might not want to hear that.
    0:04:59 Here’s a good example.
    0:05:04 I just got an email from the guy who sold me my car years ago
    0:05:07 and it’s paid for because that’s how I roll.
    0:05:10 And he, in this email says, just wanted to reach out
    0:05:12 to let you know that I’m interested
    0:05:14 in buying your car from you.
    0:05:16 That’s not pacing my reality.
    0:05:19 It doesn’t respect the fact that I am the sort of person
    0:05:23 who drives a car until it lays down on its last gas.
    0:05:27 My last three cars, I drove over 200,000 miles each
    0:05:29 and I told him that when I bought the car
    0:05:32 that that’s why I was buying this particular car.
    0:05:34 I will not be replying to that email.
    0:05:37 I do not feel like he’s respecting my decision around that.
    0:05:37 – All right, that’s fair.
    0:05:38 So trying to, I like that.
    0:05:41 Framing their reality or here’s where I see you
    0:05:42 and sometimes you’re gonna miss.
    0:05:43 But if you can’t hit it,
    0:05:45 then all of a sudden you get people nodding along
    0:05:48 and being like, “Oh yeah, that is where I’m at today.”
    0:05:50 All right, buyer number two is the love me buyer
    0:05:53 who is looking for love and appreciation.
    0:05:54 Talk to me about this persona.
    0:05:56 – That one I would say straight up.
    0:05:58 It makes a big difference.
    0:06:01 If you genuinely love and care for that person, say it.
    0:06:02 Now, if you don’t know them,
    0:06:05 then find something else that they care about
    0:06:07 to say that you love and appreciate.
    0:06:08 So it’s authentic.
    0:06:11 So it would be weird if you said, “I love your dog.”
    0:06:14 That’s a little weird if there’s no way that’s genuine,
    0:06:17 but if you said we had a mutual passion,
    0:06:18 like right now we’re doing a podcast.
    0:06:20 And so we have a mutual care
    0:06:23 for getting important messages out to into the world.
    0:06:27 And so I can say, I really love that we’re doing this
    0:06:29 and that resonates with you because it’s true for you
    0:06:32 and therefore is true because what’s true for your audience
    0:06:35 or whoever you’re speaking to is the truth in that moment.
    0:06:36 And you just have to always be aware of that.
    0:06:39 – To finding some common ground of something
    0:06:41 that may not be, “I love your dog.”
    0:06:42 But like, “Hey, we both love dogs.”
    0:06:43 – Exactly.
    0:06:45 – Okay, all right, anything else there?
    0:06:47 – Certain niches do better than others.
    0:06:49 Like if you’re in the personal development niche,
    0:06:52 you are gonna find a lot of people that tend
    0:06:55 towards this bias and hopefully you have a big heart anyway.
    0:06:56 And so talk about it.
    0:06:58 Other niches, not so much.
    0:07:02 Like my son buys, he likes to build his own computers.
    0:07:03 So he buys his own parts.
    0:07:05 Imagine how weird an email would be that said,
    0:07:07 “I just really love the X342
    0:07:09 “and I think you’re gonna love it too.”
    0:07:10 One 35-year-old man to another.
    0:07:12 Like, “Why are we doing that?”
    0:07:16 – Do I need to speak to every single one of these
    0:07:20 or depending on the niche, depending on what I’m offering,
    0:07:23 I imagine there’s gonna be more heavily weighted
    0:07:25 in certain categories than others.
    0:07:27 – Oh yeah, absolutely.
    0:07:29 So there’s two answers to this.
    0:07:33 The one answer is, no, pick the one that you think
    0:07:36 is most representative of the niche that you’re in
    0:07:36 and write to them.
    0:07:38 The other answer is yes.
    0:07:39 And here’s why.
    0:07:43 I talked before about how we are holistic beings.
    0:07:45 So here’s what happens.
    0:07:48 You need all of these different kinds of emotional inputs
    0:07:51 in order for it to feel right to you.
    0:07:54 So I don’t mean it to be something like,
    0:07:56 “Oh my gosh, I’m just sending out a hundred word email.
    0:07:59 “There’s absolutely no way I can hit all nine
    0:08:00 “of these types.
    0:08:02 “What am I even doing?”
    0:08:05 Yeah, how am I gonna check all these boxes at once?
    0:08:07 – Right, but in that case,
    0:08:10 I know of at least one person who did this thing
    0:08:11 with a really great success.
    0:08:14 So imagine this, you sold them the item
    0:08:17 and now you really need them to use the item
    0:08:20 because they can’t buy more unless they use it.
    0:08:21 You sold them a supplement.
    0:08:23 You sold them toothpaste, something.
    0:08:26 All right, so now you need a consumption sequence.
    0:08:28 So the first email, it’s a subtle move.
    0:08:32 The first email says, “This is such an important decision
    0:08:33 “that you have made to respect.
    0:08:37 “And I am so glad that you did this.”
    0:08:39 And so maybe read chapter one
    0:08:42 or maybe take the vitamin for three days or something, right?
    0:08:46 The next email says, “People are loving this thing
    0:08:47 “that you just bought.
    0:08:49 “Here’s some testimonials from people that loved it.
    0:08:53 “If you love it too, feel free to hashtag us
    0:08:55 “on social media and post your testimonial, whatever.”
    0:09:00 And you can do a nine email consumption sequence
    0:09:03 to keep people engaged because the first one
    0:09:04 might not grab their attention,
    0:09:06 but maybe the third one will.
    0:09:08 So that’s a strategy I would use.
    0:09:10 If you have some sort of a longer sequence,
    0:09:13 focus on one of the buyer types in each sequence.
    0:09:14 – Okay, I like this.
    0:09:15 I like this.
    0:09:18 I try to get people to experience the benefit
    0:09:19 that they originally bought it for, right?
    0:09:22 Like how do you take action, get that quick win
    0:09:24 and feel some positive emotion
    0:09:26 and some positive momentum towards the thing
    0:09:29 and then hopefully gather testimonials
    0:09:33 and leveraging other people’s testimonials to get the hate.
    0:09:34 There’s safety in numbers here.
    0:09:35 You’re not alone here.
    0:09:37 It’s normal to post a testimonial
    0:09:39 and help spread the word here.
    0:09:43 That is the second buyer persona that loved me buyer.
    0:09:46 Number three is the celebrate me buyer.
    0:09:51 This is somebody who sees themself as self-confident
    0:09:54 as competitive as a winner who wants to be celebrated.
    0:09:57 What am I including in my marketing
    0:10:00 to reach this person or to speak to them?
    0:10:02 – This one is about status
    0:10:03 and that’s not always a negative thing.
    0:10:06 People wanna feel like they’re somebody.
    0:10:10 And so anything in the copy that shows them
    0:10:14 how they might look to themselves in the mirror
    0:10:16 or to other people.
    0:10:17 ‘Cause there’s all the whole,
    0:10:19 we all wanna feel like we’re somebody.
    0:10:23 So why not say millions of people have bought this thing?
    0:10:25 It’ll work for you too.
    0:10:27 And I just wanna really congratulate you
    0:10:28 on making the right choice.
    0:10:31 When was the last time you bought something
    0:10:33 and on the confirmation page,
    0:10:37 it didn’t say congratulations, you made the right choice.
    0:10:38 That’s status language right there.
    0:10:41 – Yeah, this was a shift that I made.
    0:10:42 You know, a lot of the confirmation page
    0:10:45 or like the thank you page, it would say thank you.
    0:10:46 Like, hey, you’re doing me a favor.
    0:10:49 So we shifted that language to congratulations.
    0:10:51 Like it’s, now it’s you focused to say,
    0:10:53 hey, you made the right call, there’s gonna be great.
    0:10:56 Here’s the next step versus like, hey, thanks.
    0:10:57 You know, you did me a solid.
    0:10:59 It’s like, I mean, I do appreciate that,
    0:11:01 but turning it back to the customer reader subscriber.
    0:11:03 – Yeah, that’s a funny thing too.
    0:11:04 It’s so tempting.
    0:11:06 Welcome to our thing
    0:11:09 because you worked so hard on your thing
    0:11:10 and of course it’s good.
    0:11:12 And of course you want people to have it
    0:11:13 and to know that you appreciate them
    0:11:15 for having bought the thing.
    0:11:16 That is all normal.
    0:11:19 But it comes off a little strange to the buyer
    0:11:21 who is so wrapped up in their personal experience
    0:11:22 as they should be.
    0:11:24 We’re all marching through our own
    0:11:25 little private journeys here.
    0:11:28 And anything that cracks that dream
    0:11:29 is a little bit confusing.
    0:11:30 So it’s smart.
    0:11:33 I’m congratulating you for having done this thing.
    0:11:35 Even though you’ll see it on every page,
    0:11:37 it’s not surprising language.
    0:11:39 They’re looking forward to that familiarity.
    0:11:41 – Somebody who I think does a good job of this
    0:11:43 is Chandler Bolt at self publishing
    0:11:46 where he would send out this nicely packaged,
    0:11:50 welcome box to new students, new customers.
    0:11:51 And the first thing you open it up,
    0:11:53 there’s like a certificate that says,
    0:11:54 congratulations, future author or something.
    0:11:57 You just took the first step toward publishing your book
    0:12:00 and it’s like, oh, it kind of reaffirms that buying decision.
    0:12:01 Like, oh yeah, I made the right call.
    0:12:03 Rebuild some of that self confidence
    0:12:07 that may have waned a little bit in the two or three days
    0:12:09 after hitting purchase until this box shows up.
    0:12:11 – Yeah, it makes a huge difference,
    0:12:13 especially if you sell a product
    0:12:15 where people have to work to get the benefit.
    0:12:16 – Yeah, it’s gonna take some effort.
    0:12:18 Like, okay, I gotta keep and keep reaffirming that.
    0:12:21 – Oh, you have to, if I buy a new shirt and it’s my color,
    0:12:23 I put the shirt on, I’m a new woman.
    0:12:25 But if I decide I’m gonna write a book,
    0:12:27 I have to convince myself it’s a good idea.
    0:12:28 I have to convince my partner it’s a good idea.
    0:12:30 I have to convince the kids not to bother me
    0:12:31 ’cause mommy’s writing a book
    0:12:33 and the doubt that you go through
    0:12:36 anytime you’re bringing something into the world
    0:12:37 is a normal part of the experience.
    0:12:39 So they’re gonna have to feel that
    0:12:41 but they don’t have to feel it alone.
    0:12:45 And to have that ignored is just also scary too
    0:12:46 ’cause then it makes it seem,
    0:12:48 oh, maybe there’s something wrong with me as a person
    0:12:50 and there’s not, you’re just doing the work
    0:12:52 of bringing something into reality.
    0:12:54 – That’s number three, the celebrate me buyer.
    0:12:56 Number four is the support me buyer.
    0:12:59 And that’s coming up right after this.
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    0:15:15 – Buyer number four is the support me buyer worried about,
    0:15:17 what does that mean, support me?
    0:15:19 Just like am I, is somebody gonna hold my hand
    0:15:20 through this, am I gonna be able to do this?
    0:15:21 What are they thinking?
    0:15:24 – Yeah, you want the person to feel fully empowered
    0:15:27 if you have any questions, reach out.
    0:15:29 This is why their guarantee is so important.
    0:15:33 Needs to be as generous as it reasonably can be
    0:15:35 so that the person feels like there’s a chance
    0:15:37 they’re gonna be successful at this thing
    0:15:38 because otherwise they’re not gonna go with it.
    0:15:41 Especially if it’s a significant purchase,
    0:15:44 if it’s a spur of the moment, small dollar item,
    0:15:45 they’re not expecting a ton of support
    0:15:47 but if you sold a high ticket item,
    0:15:49 they have to feel like you’re gonna be there,
    0:15:51 you’re not gonna smother them,
    0:15:54 you trust them to be independent and have their own journey
    0:15:56 but if they need you at all, you’re right there.
    0:15:58 Here’s our email, here’s our website,
    0:16:01 here’s our phone number, here’s more resources,
    0:16:05 here’s the textbook, our FAQ is on point, all of it.
    0:16:08 – Okay, okay, yeah, I’m thinking about,
    0:16:11 I mean, I’m the person who checks that return policy,
    0:16:13 exchange policy, what’s the guarantee?
    0:16:15 Like what, it’s like the risk reversal type of thing.
    0:16:17 Like what if this doesn’t work out for me?
    0:16:19 So I guess I could raise my hand,
    0:16:23 like not necessarily the fully support me type of person.
    0:16:25 Like, yeah, I can figure it out on my own.
    0:16:27 Just in case, I wanna make sure
    0:16:30 that I’m gonna be able to get out of this
    0:16:31 if it doesn’t end up working.
    0:16:32 – Absolutely.
    0:16:34 – And even booking hotels now, which is super annoying
    0:16:35 ’cause now it’s like, here’s the price,
    0:16:37 book now, pay now, no cancellation.
    0:16:39 And then it’s like, well, here’s the higher price
    0:16:40 if you wanna be able to cancel later.
    0:16:42 You’re like, ah, I don’t know,
    0:16:44 you could never make plans anymore, I’m not really sure.
    0:16:46 It’s like, you see this all the time
    0:16:49 and it’s like, okay, which one appeals to which buyer?
    0:16:51 – Absolutely, I saw this thing recently.
    0:16:53 I like to go to the Highland Games in my state.
    0:16:56 – Oh, this is like a telephone pole flipping,
    0:16:57 like Scottish games type of stuff?
    0:17:00 – Yes, men in kilts throwing boulders.
    0:17:00 – Yeah, yeah, yeah.
    0:17:03 – It’s a whole thing, it’s a whole weekend event.
    0:17:05 I absolutely love to go, I go every year.
    0:17:07 And this time around, when I bought the ticket,
    0:17:09 not only had they doubled the price,
    0:17:12 but below each ticket was small print in a box,
    0:17:15 you normally click yes, just out of reflex.
    0:17:18 And it says, do you wanna ensure this ticket?
    0:17:20 It’ll be $3.
    0:17:21 I start to notice something’s going wrong
    0:17:25 when I realized that checkbox is below every single ticket
    0:17:27 and I had bought a bunch of them.
    0:17:30 And the fine print says, this is not insurance
    0:17:33 in case you decide you don’t wanna come.
    0:17:36 This is insurance in a situation where we,
    0:17:38 as the organizers of the event,
    0:17:40 decide to cancel the event.
    0:17:41 – Wow, okay.
    0:17:43 – Right, and I did not feel
    0:17:45 that that was supportive behavior.
    0:17:47 It kind of seemed like a money grab.
    0:17:49 So I didn’t check the box.
    0:17:51 – Yeah, I gotta roll the dice, gotta take that risk.
    0:17:52 – Yeah, yeah.
    0:17:56 – What we see commonly in like the online course community,
    0:18:00 the support me component is, well, you have,
    0:18:02 there’s office hours.
    0:18:05 You can ask, sometimes you have live texting,
    0:18:08 access 24/7, shoot me a question.
    0:18:11 You see, here’s our free Facebook group community.
    0:18:13 So you kind of see these different elements
    0:18:17 that people layer on for that additional support.
    0:18:19 Maybe it’s live chat, maybe it’s over the phone,
    0:18:23 maybe it’s email, but some level of ongoing support.
    0:18:25 If you need us, we’re gonna be here for you.
    0:18:26 – Absolutely.
    0:18:29 Number five is the teach me buyer.
    0:18:31 And I mean, sometimes I’m in this camp,
    0:18:32 but a lot of times lately it’s like,
    0:18:34 I just want it done for me.
    0:18:36 I don’t know, I don’t necessarily care how you do it,
    0:18:37 but just, can you just do it for me?
    0:18:39 – I love a magic pill as much as anybody.
    0:18:41 I’m not really a potion buyer,
    0:18:43 but I’m very much a magic pill buyer.
    0:18:45 But this person don’t necessarily think
    0:18:47 about long copy for this,
    0:18:52 but think about the features and the unique mechanisms.
    0:18:54 So there is a group of people
    0:18:57 that very much wants to know how it works,
    0:19:00 and then that is why it’s gonna work for them.
    0:19:02 And so that’s the unique mechanism part.
    0:19:05 But there’s also a group of people that will tell you
    0:19:07 they only want to know what’s in the box.
    0:19:10 It’s got this many bolts, they’re this size,
    0:19:15 it’s got a lever that goes up down, it’s red.
    0:19:18 Those kinds of things really matter.
    0:19:20 And I am not the spy.
    0:19:22 So this one’s harder for me,
    0:19:26 but I always try to match up my unique mechanism
    0:19:30 and my features with some sort of emotional driven benefit.
    0:19:32 And that’s how I make this one work.
    0:19:35 So the fact that the bolts that there are three of them
    0:19:36 and that they are a certain size
    0:19:40 means that you can grip them easily.
    0:19:44 It means that if you lose one, you will always have a spare.
    0:19:47 Always saying what it means to the other person
    0:19:49 as you are teaching them.
    0:19:53 So it’s not just sometimes you can sell a done with you
    0:19:54 or a DIY kind of stuff.
    0:19:56 So that naturally fits into this.
    0:19:58 But no matter what you’re selling,
    0:20:00 they’re gonna wanna know a little bit about it
    0:20:01 for their own curiosity.
    0:20:04 But also if they ever have to explain this to anybody else,
    0:20:06 in case someone sees that credit card bill
    0:20:08 and they’re like, what did you buy?
    0:20:09 Why did you buy it?
    0:20:10 Do we need this, whatever it is,
    0:20:13 more than we need groceries and rent?
    0:20:14 So they need to be able to back it up.
    0:20:18 – Okay, so this is the person who wants to see
    0:20:21 like that full list of features or what’s included
    0:20:23 and is like a detail oriented person.
    0:20:26 Well, there’s 12 hours of video content.
    0:20:29 There’s this community based support group.
    0:20:30 So you can get all your questions answered.
    0:20:33 We’re trying to match that to some emotional benefit
    0:20:37 where you can, so you can see this result that you want.
    0:20:38 So you can achieve the desired outcome.
    0:20:40 Like we’re gonna tell you what the thing is,
    0:20:42 but we’re also gonna tell you why it’s in there,
    0:20:43 like why it’s important.
    0:20:45 – Exactly, this is where you would also put,
    0:20:47 these are all categories of proof ultimately,
    0:20:50 but this is heavily on the demonstration proof.
    0:20:53 98% saw success with it.
    0:20:56 We did independent studies with it
    0:20:59 and the magic ingredient worked 100% of the time.
    0:21:01 Like whatever you’ve got, put it in there.
    0:21:04 – Oh, okay, some sort of evidence based.
    0:21:05 – Yeah.
    0:21:06 – Now that appeals to me more,
    0:21:09 like, you know, that level of scientific rigor
    0:21:11 to the extent that that exists.
    0:21:14 To say, so this has been proven time and time again,
    0:21:16 like it’s a foolproof system.
    0:21:17 Like if they could do it, you could do it,
    0:21:19 like that definitely does appeal for me.
    0:21:21 – Exactly, and isn’t that funny?
    0:21:23 So this one’s really interesting
    0:21:26 because it sounds so straightforward and logical,
    0:21:28 but for someone who cares about that,
    0:21:31 there is like a bodily sensation.
    0:21:34 There’s almost like a relief that comes with it.
    0:21:36 I’m like, oh, there’s science.
    0:21:38 Somebody took the time to think about it.
    0:21:40 That feels right to me.
    0:21:43 So some of the sales strategies
    0:21:47 and the copywriting strategies are about fear and greed
    0:21:50 and about how maybe like building the gap,
    0:21:51 which I also think is a good idea.
    0:21:54 Like you should be able to show people where they are
    0:21:55 and where they wanna be and help them bridge the gap.
    0:22:00 But this sensation of something being right uniquely for me
    0:22:02 is a very specific thing
    0:22:04 that I think doesn’t get talked about enough.
    0:22:07 And the nine buyer system specifically addresses that.
    0:22:09 – Yeah, I like how we’re not talking anything yet
    0:22:13 about scarcity and fear tactics or anything like this.
    0:22:15 Like, no, no, no, how do we convince you on the positive side
    0:22:16 that this is the right decision for you
    0:22:18 or this is the place where you belong?
    0:22:19 That’s number five, that teach me buyer,
    0:22:22 the logical proof evidence, you know,
    0:22:25 combat their feeling of being overwhelmed
    0:22:28 with what’s inside, here’s why that helps you.
    0:22:32 Number six, we have is the reassure me buyer.
    0:22:33 This seems like warm and fuzzy,
    0:22:36 like I’m looking for making sure I made the safe choice
    0:22:37 or the right choice.
    0:22:40 – This one’s very warm and fuzzy and lay it on thick.
    0:22:41 Don’t be shy about this one at all,
    0:22:44 especially if you’re more of a logic-based person,
    0:22:46 you’re like, oh my gosh, I just laid out all my proof.
    0:22:47 I have a unique mechanism.
    0:22:50 This is undeniably the right choice.
    0:22:52 What do you mean you want me to straight up
    0:22:54 tell people it’s gonna be fine,
    0:22:56 but you need to mention it at least once.
    0:22:59 They need to know that you have thought about it
    0:23:00 and that it’s fine and that you care.
    0:23:02 – Is there a specific phrase or language
    0:23:03 that you would use here?
    0:23:06 – I go as straight forward with all of this
    0:23:11 as I possibly can, but sometimes I will put in,
    0:23:13 you know that frame that goes,
    0:23:17 I felt that way at first myself, but then I discovered.
    0:23:18 – Yeah, feel felt found.
    0:23:21 – Yes, use it, ’cause it works really great.
    0:23:24 And I find that people will even repeat back
    0:23:26 some of this stuff to me later
    0:23:28 and not realize that’s what they’re doing.
    0:23:31 But because it’s so relatable,
    0:23:35 it’s normal for you to have a fear, a worry,
    0:23:36 some shred of doubt,
    0:23:39 and then to have an experience that changed your mind.
    0:23:43 So that is a relatable story, it’s a very human story,
    0:23:46 and you can’t really overuse that framework.
    0:23:48 – Okay, this has got to be for a certain brand.
    0:23:52 I’m thinking of like a real tough, masculine,
    0:23:53 Spartan race type of brand.
    0:23:55 It’s like probably not gonna need to include
    0:23:58 something like this, like people are not looking
    0:24:00 for belonging and safety aside from they go,
    0:24:01 okay, there’s a big group of people
    0:24:03 that are gonna go through this pain and suffering with me.
    0:24:05 But this feel felt found framework.
    0:24:07 This was taught in like sales training,
    0:24:08 overcoming objections.
    0:24:13 They say, I understand you’re feeling this certain objection
    0:24:15 or you have this fear over hitting by,
    0:24:17 in fact, when I was starting out, I felt the same way.
    0:24:19 And here’s ultimately what we found
    0:24:20 or what we found from dealing
    0:24:21 with hundreds of customers at this point.
    0:24:23 It’s kind of like walking through,
    0:24:25 here’s why your concern is valid.
    0:24:27 And here’s what we’ve done to address that concern
    0:24:30 and still get people the positive result reassuring.
    0:24:35 – There is also this concept of a safety and excitement scale
    0:24:37 because everything’s on a spectrum.
    0:24:40 And so if you have a really tough brand like that,
    0:24:41 you’re gonna do a race,
    0:24:43 everybody’s gonna go together
    0:24:47 and you are gonna test yourself to the absolute limits.
    0:24:50 Well, if I believe that I am some tough guy
    0:24:52 and I’ve done all these things before,
    0:24:54 how do I know that this is gonna be worth it?
    0:24:56 Is it gonna be as extreme as you promised?
    0:24:59 Am I gonna get as muddy as you promised?
    0:25:01 Am I gonna test my ultimate, ultimate limits?
    0:25:05 Even someone like me who’s bad to the bone, are you sure?
    0:25:08 So you can reassure them by showing pictures
    0:25:10 and video clips of other people who did the event
    0:25:12 and came out just absolutely plastered
    0:25:14 and mud and grinning from ear to ear
    0:25:16 ’cause that’s the outcome they’re looking for.
    0:25:18 So how can you show them that they’re gonna get the outcome
    0:25:19 that they’re imagining?
    0:25:20 It’s not just your words,
    0:25:23 it’s everything else that you’re doing in your marketing
    0:25:25 to show they’ll get the outcome that you promised.
    0:25:26 – Okay, and if you can include
    0:25:30 some sort of visual cues here, I think that may be helpful.
    0:25:32 – Yeah, oh, so that’s another really important thing
    0:25:34 is I’m a writer, I like words.
    0:25:37 And often, as hard as this is for me,
    0:25:40 words are not the best way to get across the ideas.
    0:25:42 So what I do is I write a lot of words
    0:25:44 and then I give them to other people
    0:25:46 who are in other departments
    0:25:49 and they turn the words into visuals.
    0:25:51 And maybe there’s a color theme
    0:25:52 and maybe there’s a video
    0:25:54 and maybe there’s some sort of sound.
    0:25:56 And then I can go back to the copy
    0:25:58 and cut half or even more of it
    0:26:01 because the ideas have made it in
    0:26:03 without the use of words.
    0:26:06 – Is there an element here of safety in numbers
    0:26:09 where if you have been doing a thing for a while,
    0:26:11 you’d be like, “Hey, hundreds of happy customers,
    0:26:13 “can’t be wrong or we’ve already got a community
    0:26:16 “of 1,000 people, come on in, the water’s warm.”
    0:26:18 Like this feeling of belonging and safety
    0:26:21 rather than somebody kind of sticking their neck out
    0:26:23 for the first time and it feels like really vulnerable.
    0:26:26 – There are people who like to be first timers.
    0:26:29 I like to be in the first wave of a thing.
    0:26:30 So if I take a course,
    0:26:33 I want it to be someone who’s doing it
    0:26:35 for the first or second time.
    0:26:37 – And you want to be that beta tester crowd.
    0:26:39 – But that’s just me.
    0:26:42 And other people want it when all the kinks are smoothed out,
    0:26:44 when the worksheets are beautiful,
    0:26:46 when the community’s active and flowing
    0:26:48 and they want all of that.
    0:26:51 And so what you need to do is pick the person
    0:26:54 that you like working with the most.
    0:26:57 If you want somebody who is going to come
    0:26:58 into an existing community
    0:27:00 and help it continue to grow and be stable,
    0:27:02 that’s the person you talk to.
    0:27:04 If you want somebody who’s going to be
    0:27:06 in the rough and tumble with you
    0:27:07 and they don’t care about a worksheet
    0:27:10 and you’re just trying to beta test this thing,
    0:27:12 then you speak to that person.
    0:27:14 So that one is a choice that you get to make.
    0:27:16 – Okay, and you can tell it either way,
    0:27:17 like, “Hey, it’s early. I need feedback.
    0:27:19 You’re going to work directly with me.”
    0:27:21 Like there’s different ways that you could spend that.
    0:27:22 So that’s your number six,
    0:27:25 the reassure me persona by a persona.
    0:27:27 Number seven is the entertain me person.
    0:27:29 This is like, I’m picturing like orange
    0:27:31 on some of these personality tests,
    0:27:35 like optimistic, happy, fun-loving, adventurous type of person.
    0:27:38 What is the effective in speaking to these people?
    0:27:41 – Okay, so I like to try to make things fun,
    0:27:44 but I am not the most fun.
    0:27:46 My friends are very fun.
    0:27:49 You give them an opportunity at a stage
    0:27:51 and they are making it happen.
    0:27:54 So I like to dance and I’ve been on dance teams for years
    0:27:58 that I am far from the best performer on the team.
    0:28:00 That’s all of my other teammates.
    0:28:01 They’re in the front row.
    0:28:03 If they forget the choreo, it doesn’t matter.
    0:28:05 It’s all personality.
    0:28:09 And there’s so many people that want to have that experience.
    0:28:13 Even if they’re not the entertainer on the stage,
    0:28:15 they either want to think of themselves like that
    0:28:18 or they’re just stomping through life, a dreary, boring.
    0:28:20 A lot of us are sleepwalking through life.
    0:28:22 And if you see a cat video,
    0:28:25 sometimes that’s enough to make your day.
    0:28:28 And so if you have that in your personality
    0:28:29 as the business owner
    0:28:31 and you’re willing to infuse a little bit of that
    0:28:32 in your copy,
    0:28:34 of course not every brand lends itself to that.
    0:28:38 But for example, my son writes for SAS.
    0:28:40 Software is a service you don’t think of
    0:28:42 as an entertaining thing.
    0:28:44 But he does posts for them on LinkedIn
    0:28:46 that have a little bit of wit.
    0:28:50 Not all the way up to humor, not slap your knee funny,
    0:28:53 but just a little bit of lightness to them.
    0:28:55 And that’s enough to set that company apart
    0:28:57 because nobody else in the industry is doing that.
    0:28:59 So you don’t have to go super extreme with it,
    0:29:02 but just a touch of showing that you’re human
    0:29:05 and that it would be worth it to stop the scroll
    0:29:07 and to read that little bit of what you have to say.
    0:29:08 – Got it, got it.
    0:29:09 And you see this on YouTube all the time
    0:29:11 with like a pattern interrupt
    0:29:14 where it’s just kind of like, it breaks you out of that.
    0:29:16 You know, whatever the thing is, it’s like, oh, you know,
    0:29:18 kind of re-engages your attention.
    0:29:20 You see it in emails,
    0:29:23 people putting in gifts or meme breaks in their emails,
    0:29:27 just to break it up and show a little bit of your personality.
    0:29:28 And I don’t know, I think that’s a lot of fun
    0:29:33 and kind of helps people relate to the creator as a person.
    0:29:34 – Yep, another interesting thing
    0:29:38 about this entire concept is all nine types.
    0:29:40 We know all the regular sales techniques.
    0:29:42 There’ve been many books written on them
    0:29:43 and whether you prefer one or the other,
    0:29:45 we know a lot of that stuff works.
    0:29:48 And part of that is what we talked about for,
    0:29:52 painting a picture, a gap, a little bit of the pain.
    0:29:56 And the question becomes, you painted a dream,
    0:30:01 you widened the gap, but why or why not, why did they buy?
    0:30:05 It’s really such an interesting question.
    0:30:07 And so these kinds of things
    0:30:10 could be the thing that tips them over.
    0:30:13 So if I show up and I do a little song and dance for you,
    0:30:16 does that mean you’re gonna buy my vitamins?
    0:30:17 No, that’s ridiculous.
    0:30:20 But if you set up everything else,
    0:30:22 you showed me the proof,
    0:30:25 you demonstrated that it will give me the outcome I want.
    0:30:27 It’s reasonably priced, it’s guaranteed,
    0:30:29 the support is there if you need it.
    0:30:32 And by the way, we are the humorous brand
    0:30:34 that stopped your scroll.
    0:30:36 That for this kind of buyer, that might be just enough.
    0:30:38 – Yeah, I’m trying to think of some examples,
    0:30:41 like probably like me undies is like a playful example,
    0:30:43 like all their branding is cutesy
    0:30:45 and double entendre and stuff.
    0:30:47 There’s probably other examples of other brands
    0:30:50 that kind of, where there’s a clear personality
    0:30:51 around it behind it.
    0:30:53 Even like look at it with like Wendy’s on Twitter,
    0:30:54 where they’re just like constantly trolling
    0:30:55 other fast food chains.
    0:30:57 And it’s just makes people more feel
    0:30:58 a greater affinity towards that brand.
    0:31:00 – Yeah, ’cause what are they really selling?
    0:31:03 Fast food hamburgers, like what’s interesting about that?
    0:31:07 But they went out of their way to make it more engaging.
    0:31:08 – Very good, all right, that’s the entertain me buyer.
    0:31:09 I really like that one.
    0:31:11 And I think people can have some fun with that.
    0:31:14 Number eight is the empower person persona.
    0:31:15 What’s up with them?
    0:31:16 – This person wants control.
    0:31:20 And so maybe I don’t wanna have to email customer service
    0:31:21 to get the thing refunded.
    0:31:23 Maybe I just wanna go to the website myself,
    0:31:26 click the button and have it magically happen.
    0:31:27 You were talking about hotels.
    0:31:29 Okay, well, maybe I don’t wanna have to call
    0:31:32 the reservation center again and be on hold
    0:31:33 for who knows how many hours.
    0:31:35 Maybe I just wanna be able to go
    0:31:37 and take care of that myself.
    0:31:40 – Yeah, I was canceling a service recently
    0:31:41 and it was like, you need to, you know,
    0:31:43 here’s the Calendly link to set up a cancellation call.
    0:31:44 Like, are you kidding me?
    0:31:45 Are you kidding me?
    0:31:46 Like, I just wanna click the button.
    0:31:49 And I was like, you’re just totally reaffirmed
    0:31:50 by position.
    0:31:51 It’s like, I do not wanna do business with you anymore.
    0:31:53 It’s like, yeah, I wanna be in control.
    0:31:55 And so the language could be around,
    0:31:57 hey, this is a self-driven kind of thing.
    0:31:59 You can have access 24/7.
    0:32:01 Is that how you would kind of frame it?
    0:32:03 – So the ability to change your own flights
    0:32:05 without having to wait on hold, to cancel a hotel,
    0:32:08 to get a refund, all of that is really important.
    0:32:09 And to just communicate to people
    0:32:12 that they have that ability, that they are not helpless,
    0:32:15 that they are not alone, that they,
    0:32:18 it is in some ways the opposite of support.
    0:32:20 And in some ways it’s very much like support
    0:32:22 because the ability to do things on your own
    0:32:25 does feel supportive in that specific way.
    0:32:29 So sometimes people just want to be able to do it themselves.
    0:32:30 – Got it, okay.
    0:32:31 And so I’m speaking to that person.
    0:32:33 Hey, you can do it.
    0:32:34 We’re here to help if you need something,
    0:32:36 but you’re in the driver’s seat here.
    0:32:37 – Yeah, that’s really interesting too.
    0:32:39 ‘Cause we were talking earlier about things,
    0:32:41 that products where you have to do the work
    0:32:42 to get the outcome.
    0:32:45 And so you say, we’re here for you,
    0:32:47 we’ve got a community, everything you need,
    0:32:48 and oh, by the way, here’s every tool,
    0:32:50 here’s every worksheet, you are in the driver’s seat.
    0:32:53 So now you’ve got both sides.
    0:32:55 So you are talking to either two different people
    0:32:57 or you are talking to both sides
    0:32:59 of that person’s deep seated worry.
    0:33:00 And they might never tell you
    0:33:01 that’s what they’re worried about.
    0:33:03 So it’s good to just casually mention it.
    0:33:07 – I find a lot of people almost in the permission seeking
    0:33:08 persona, if I don’t know which category
    0:33:10 that would fall under.
    0:33:13 – That’s probably closest to this one, yeah.
    0:33:16 – They want some level of somebody else to say,
    0:33:18 it’s okay to go do that thing,
    0:33:21 to start that business, to begin this workout program,
    0:33:24 to do whatever, it’s to buy this product.
    0:33:26 Am I allowed to do that?
    0:33:27 Am I gonna fail?
    0:33:28 Like, there’s this fear of failure,
    0:33:30 there’s this fear of like, well, I’ve never done it before.
    0:33:34 So who, am I gonna be okay to do that?
    0:33:37 And I kind of felt that same way, like quitting my job,
    0:33:40 my one lowly corporate job, like, is this allowed?
    0:33:42 Like, this is what I went to school to do,
    0:33:42 this is what you’re supposed to do.
    0:33:44 I followed the path and like,
    0:33:47 there was still this moment of fear and anxiety over,
    0:33:49 like, can I really cut my own paycheck?
    0:33:51 Like, sure, it’s been working,
    0:33:52 but is it gonna continue to work?
    0:33:55 And like, you know, nobody was really there
    0:33:57 to push that empowerment button and say,
    0:34:00 okay, now you’re in charge here.
    0:34:04 – Yeah, people wonder, can I empower other people
    0:34:05 in that way?
    0:34:07 Am I disrespecting the fact that they’re adults
    0:34:08 by doing that?
    0:34:10 And the answer is, just go ahead and say it,
    0:34:13 because there are times in our lives
    0:34:16 when we just need someone to say, it’s okay, you’ve got this,
    0:34:19 I trust you, I believe in you, you can do this.
    0:34:22 And it might seem a little weird
    0:34:23 ’cause you don’t know that person.
    0:34:24 I’m gonna write in an email,
    0:34:27 you have full power to do this thing,
    0:34:28 but yes, just go ahead and put it in there.
    0:34:30 Someone is gonna need to hear that.
    0:34:32 – Yeah, that’s what we’re trying to do
    0:34:34 with the show, empower people to go out and make extra money.
    0:34:35 So this is a really important one
    0:34:39 if you’re trying to instill some kind of behavioral change,
    0:34:41 some kind of lifestyle change.
    0:34:45 Number nine is this invite me buyer who is, you know,
    0:34:47 maybe I relate to this person as well.
    0:34:49 They’re kind of like more methodical
    0:34:50 in their decision making, perhaps like,
    0:34:51 ah, I’m gonna think of this,
    0:34:52 like the, I wanna think about it person.
    0:34:54 – This one I struggled with quite a bit
    0:34:56 because it is so on the nose.
    0:34:59 If you thought the other ones were clear and simple,
    0:35:03 this one’s crazy, you have to let people know
    0:35:05 that you’re throwing a party on Thursday night
    0:35:08 and it would mean a lot to you if they would come.
    0:35:10 Please come, you have to say it
    0:35:12 because people won’t figure that out on their own.
    0:35:15 Everybody thinks they were imposing, even if it’s money.
    0:35:18 Like, I’m going to sell you this cheesecake.
    0:35:20 I own a bakery, I’m gonna sell you this cheesecake.
    0:35:23 Like, I don’t know, maybe it was a special order.
    0:35:26 Maybe it’s not for me, maybe it’s the display model.
    0:35:29 You have to tell people, please come, please buy.
    0:35:31 And you have to say it in multiple places too.
    0:35:34 You might say it at the top of your sales
    0:35:35 that if you have one of those leads
    0:35:38 that’s like horse for sale,
    0:35:39 which happens sometimes you just have
    0:35:41 to straight up sell things.
    0:35:42 And then you’ll say it in your conclusion,
    0:35:44 you’re like, hey, and there’s no risk
    0:35:47 and you get two for one and goodbye now.
    0:35:49 And then you’re gonna need to say it on the button copy.
    0:35:50 You’re probably gonna have to say it
    0:35:51 on your confirmation page.
    0:35:55 You just bought to make sure people are very clear
    0:35:58 that they are invited to do whatever it is.
    0:36:00 – Interesting, yeah, it may seem obvious to you
    0:36:02 but it might not be obvious to the buyer.
    0:36:06 And this is where you may have some heat map testing
    0:36:08 or even like recorded, there’s some services
    0:36:09 where you can get a screen recording
    0:36:11 of different users on the page.
    0:36:14 Like to see where the confusion may set in.
    0:36:16 But I think this is really interesting.
    0:36:18 I’ll get comments on blog posts.
    0:36:19 Like, we’ll do a product review.
    0:36:20 Well, how do I sign up?
    0:36:21 And you’re like, really?
    0:36:23 There was like 17 links in the article.
    0:36:25 Like you could click any of the sign up.
    0:36:26 It’s like, did you try?
    0:36:29 It’s really, really interesting to see.
    0:36:31 – Okay, maybe we didn’t make it obvious enough.
    0:36:33 If we needed a bigger button or something.
    0:36:35 – Yeah, a lot of times I think,
    0:36:37 ’cause I’m in my own stuff so much.
    0:36:38 And so I think I’ve been clear.
    0:36:40 And sometimes I even wonder,
    0:36:43 some of my links say, click here to do X.
    0:36:45 I’m like, do I really need to tell people
    0:36:46 to click here to do X?
    0:36:48 And the answer is, yeah, at least once.
    0:36:50 So I’m thinking of a certain set of emails
    0:36:53 that I have go out and the pattern is always two links.
    0:36:58 And the one hot links, some sort of phrase or a benefit
    0:37:00 or something that I think has some sort of emotional appeal
    0:37:01 or fits one of these types.
    0:37:05 And the second link is always click here to get X outcome
    0:37:07 because they won’t know otherwise.
    0:37:09 – Yeah, one of the really interesting things
    0:37:11 that we did a few years ago was
    0:37:13 for years, none of the links were underlined on the site
    0:37:16 ’cause I thought it just, for aesthetics.
    0:37:19 – It’s passe, underlining, it’s come and gone.
    0:37:22 – Yeah, to have like a, it’s a different color.
    0:37:23 Like people will know that’s a link, right?
    0:37:24 It’s like, well, when we swapped out,
    0:37:26 why don’t we just test it, right?
    0:37:27 And we tested underlining them.
    0:37:28 And like all of a sudden, you know,
    0:37:30 the clicks went up 20% or something.
    0:37:32 Like affiliate earnings went up some percent
    0:37:34 and they’re like, I, really, dang.
    0:37:37 You know, this costs thousands of dollars.
    0:37:39 I should have done this years and years ago,
    0:37:41 but making it, making it obvious.
    0:37:44 Now, what can you do for that person
    0:37:47 who is on the fence that’s slow to decide,
    0:37:50 I need to think about it, like that,
    0:37:51 they really want to be invited.
    0:37:54 Like, is there some sort of followup or reassurance?
    0:37:55 Or, you know, how do you get them over the fence?
    0:37:58 – That’s where a card abandonment works really great.
    0:38:00 And again, you could do an early long sequence.
    0:38:03 You could do nine emails and use this for a card abandonment.
    0:38:06 But I would flip it and do the ninth one first.
    0:38:08 And it would be, I saw that you left that sweater
    0:38:11 in your cart, here’s a 20% off coupon if you want it.
    0:38:13 And then you could do like a testimonial
    0:38:15 where someone says, oh, I just love X brand
    0:38:18 of family apparel, they’re the best one.
    0:38:22 You can do all of this in demonstration in the bottom.
    0:38:24 And then you can send a couple more followups
    0:38:26 because usually card abandonment sequences
    0:38:27 are, they’re not that great.
    0:38:29 If they have one at all, they’re not that special.
    0:38:32 And so this would be a good way to boost those a little bit.
    0:38:33 – Oh, okay.
    0:38:37 I’m thinking, I guess if you are promoting a course
    0:38:39 through an email sequence and somebody hit the landing page
    0:38:43 but they didn’t buy, maybe you’re able to re-target them
    0:38:45 through email at a certain point, you could tag them.
    0:38:46 Like, hey, they hit the thing,
    0:38:48 but they didn’t get the, you know, buyer tag,
    0:38:52 ultimately come back with them with a specific question.
    0:38:54 Hey, we noticed you didn’t buy.
    0:38:55 It’s still available if you want it.
    0:38:57 Hey, maybe here’s a limited time discount.
    0:39:01 I think all that is some interesting things that you can do.
    0:39:03 And you see it on social where it’s just like trying
    0:39:06 to breathe life, especially if it’s an evergreen offer,
    0:39:09 like trying to breathe new life into this thing.
    0:39:11 Like, hey, maybe you’re new here.
    0:39:12 This is what I do.
    0:39:13 You’re welcome on the inside.
    0:39:16 You’re invited, making it really obvious
    0:39:17 how people can do business with you.
    0:39:18 – Exactly.
    0:39:19 That’s another good point that you make
    0:39:22 is that if you have a really big campaign
    0:39:25 and you’ve sent a whole bunch of promotional emails
    0:39:27 that said, the headline was,
    0:39:31 our USP is, and oh, by the way, we’re the best,
    0:39:33 and you will get this outcome.
    0:39:34 And that’s your headline and your promise.
    0:39:36 You sent it over and over and over again.
    0:39:38 Well, by the time you get to the end of the funnel,
    0:39:41 what are you gonna say that’s new for the tire kickers?
    0:39:44 And then in comes these nine ideas.
    0:39:46 Like, a new idea is we love our customers
    0:39:48 more than anybody else.
    0:39:50 We make sure to invite you multiple times.
    0:39:51 We have fantastic guarantee.
    0:39:55 All of these things are ways to refresh that big idea
    0:39:57 that you’ve been trying to get across all this time.
    0:39:58 – Okay.
    0:40:00 All right, those were the nine buyer personas.
    0:40:02 Of course, we’ll have details on all of those
    0:40:04 at the show notes for this episode.
    0:40:07 And we’ll be right back with Melanie in just a moment,
    0:40:09 including Donate a Business Idea.
    0:40:11 Coming up right after this.
    0:40:13 All right, we’re back with Melanie
    0:40:15 from ninebuyersystem.com.
    0:40:18 For round two, this is the Donate a Business Idea round.
    0:40:20 This could be something that you would start yourself.
    0:40:21 If you had more hours,
    0:40:24 this is something that you see listeners could run with.
    0:40:26 This is something that auto exists in the world.
    0:40:28 We’ll tee it up like that and let you go.
    0:40:31 – If I had more hours in the day,
    0:40:32 I would do a knitting site.
    0:40:33 I loved a knit.
    0:40:36 I don’t think there’s a lot of free videos
    0:40:37 that are out there on YouTube,
    0:40:39 which is something I go back and forth.
    0:40:41 I’m like, is there really a marketplace for this?
    0:40:43 But I think there is.
    0:40:45 If you tied it to community,
    0:40:49 and if you did some sort of an of the month club around it,
    0:40:52 and if you tied it to something else,
    0:40:54 ’cause think about knitting
    0:40:57 when you are a family member’s having a baby.
    0:40:59 That’s a specific kind of club.
    0:41:01 Maybe you do bibs or booties or something.
    0:41:03 Or if you do a knitting swap,
    0:41:05 you could do your little piece of it.
    0:41:06 I used to do this with quilting.
    0:41:08 You would do your square,
    0:41:10 and then you would send your square
    0:41:11 plus some scraps of the fabric
    0:41:13 to the next person in your chain.
    0:41:15 And then by the end you got back 12 squares,
    0:41:17 and you had a finished item.
    0:41:18 – Oh, okay, so it would like rotate.
    0:41:20 Everybody would do, okay, got it, got it, got it.
    0:41:23 – Yes, so it took one month to do it,
    0:41:24 but everybody did one piece,
    0:41:27 and then sent it to everybody else.
    0:41:30 Such a fun way to learn from other people
    0:41:31 and see how they go about this craft form
    0:41:33 that you all care about so much.
    0:41:34 And if it was tied with,
    0:41:36 we bring in like coffee clubs do this.
    0:41:39 We pair with special growers in Peru,
    0:41:42 and we have a special roaster in wherever.
    0:41:44 And it’s women only, and it’s part of a co-op.
    0:41:46 And so there’s a lot of fun things
    0:41:47 I think you could do around that.
    0:41:49 – Yeah, this is an interesting one.
    0:41:51 So less on the knitting education side,
    0:41:53 we’re gonna assume you already know how to knit,
    0:41:55 but we’re gonna build a community element of other people.
    0:41:58 There might not be enough knitters in your hometown,
    0:42:00 but you might want to interact with them
    0:42:03 on a national or international level.
    0:42:06 Maybe it was Shane Sams who had somebody in his community
    0:42:09 who was doing like a murder mystery quilting membership
    0:42:13 or something where every month, that’s so cool.
    0:42:14 You would build, you do the pattern
    0:42:17 and slowly the plot would evolve.
    0:42:18 It sounds really familiar.
    0:42:21 It sounds like maybe this could be something similar here.
    0:42:23 – I love that for people.
    0:42:24 There is a certain audience.
    0:42:26 I research obscure things,
    0:42:30 but for fiction, there is a breakpoint
    0:42:34 where women stop reading so heavily on the romance side
    0:42:37 and they start reading on the mystery side.
    0:42:39 It might have a little bit of an element of romance to it,
    0:42:42 but the mystery is the primary driver.
    0:42:44 And if you think about stage of life
    0:42:46 when you tend to have disposable income
    0:42:48 and you tend to have a little more time on your hands
    0:42:50 that you could take up a hobby like knitting,
    0:42:52 which is not an inexpensive hobby.
    0:42:54 And then you tie that to what you know
    0:42:56 that they tend to buy for books.
    0:42:58 It makes a lot of sense that there would be a handicraft
    0:43:00 in your case you were mentioning quilting,
    0:43:02 which is also not an inexpensive hobby,
    0:43:06 tied to mystery novels, not tied to history,
    0:43:09 not tied to biographies, not tied to coming of age romance,
    0:43:12 but specifically tied to mysteries.
    0:43:15 That makes a lot of sense for that demographic.
    0:43:17 – Yeah, this concentric circles of mystery lovers
    0:43:20 plus knitters and that little overlap in the middle
    0:43:23 where it’s like, dang, this is a no brainer.
    0:43:24 This must be the thing for me
    0:43:26 because it checks both of those boxes.
    0:43:27 – It’s so specific.
    0:43:30 And if you run a solo apprenticeship or have a small team,
    0:43:32 you don’t need to invent the next big thing
    0:43:34 that’s going to be huge.
    0:43:35 You need a big enough community
    0:43:38 that you can run a stable business that grows over time.
    0:43:40 So it doesn’t have to be an outrageous idea
    0:43:41 and the more niche the better.
    0:43:42 – All right, how much are you charging for this thing?
    0:43:45 – Right, we just invented a thing.
    0:43:46 – 10 years ago, ’cause I’m gonna start a knitting site,
    0:43:50 I’m thinking advertising yarn affiliate sales.
    0:43:54 But this one is like, well, maybe we’re gonna sell you
    0:43:57 monthly templates on a membership basis or something.
    0:43:58 So it sounds like you kind of have
    0:44:00 a recurring revenue model here.
    0:44:02 – Right, and we know that people tend to stay
    0:44:04 in any membership about 90 days.
    0:44:08 So if you are pricing it out such that you can recoup
    0:44:10 in that amount of time, you could be okay.
    0:44:12 And then you would have affiliate links
    0:44:15 because why not have a relationship with your vendors?
    0:44:17 You can create your own patterns.
    0:44:18 They don’t have to be hard.
    0:44:21 And then they can start to develop a collection
    0:44:23 ’cause we all know that things like,
    0:44:24 they used to send out plates
    0:44:28 and the first plate came free with a special holder
    0:44:30 to put on your wall and people would stay in
    0:44:32 until they had collected all the plates.
    0:44:35 So you could do a little something like that.
    0:44:37 I think there’s a lot of potential with that.
    0:44:39 – I was in this really interesting session
    0:44:42 on these recurring services and pricing models.
    0:44:44 And it was like, if you look at Disney Plus
    0:44:49 and Netflix and Hulu and Spotify and YouTube Premium,
    0:44:52 like, you know, they’re all between whatever,
    0:44:54 10 and $25 a month.
    0:44:56 And it’s like, this is intentionally designed
    0:45:00 to be 1% or less of your monthly income.
    0:45:03 And it’s like, the reason they’re priced that way
    0:45:05 is that it becomes a utility.
    0:45:06 It just becomes like, you know,
    0:45:07 I’m not gonna cancel my water bill.
    0:45:08 I’m not gonna cancel electricity.
    0:45:10 It’s just like, this is just something that I pay for.
    0:45:12 It’s like, whatever, it’s 1%.
    0:45:13 Like, I’m gonna be, it’s gonna be fine.
    0:45:15 And so they, you know, have really, really sticky
    0:45:18 customer bases and hopefully much longer than 90 days.
    0:45:21 That’s kind of how I might be thinking about pricing
    0:45:24 in this type of recurring knitting pattern service,
    0:45:27 you know, mystery novel type of business.
    0:45:30 And then going out to find customers for that.
    0:45:33 I guess there’s probably already some knitting communities
    0:45:35 where you could start to build a reputation
    0:45:38 and build a little bit of a following there.
    0:45:39 – Exactly.
    0:45:42 And this sort of thing, when you put your hands
    0:45:44 into something, it puts your heart into the thing.
    0:45:47 And so that automatically makes the community stickier.
    0:45:50 If you turned to the woman next to you and said,
    0:45:52 I’ve tangled up these yarns, I just don’t know.
    0:45:54 And she takes it out of your hand with permission, of course,
    0:45:56 and then unstitches that little section
    0:45:59 and then gets you going again, you feel a bond with her.
    0:46:01 And now that person is your friend.
    0:46:05 And so the community, I think, would be inherently sticky.
    0:46:05 – Okay, all right.
    0:46:08 We’ll keep us posted on the future Melanie Warren
    0:46:09 knitting site.
    0:46:12 Well, we’re happy to, we’ll add it to the show notes
    0:46:13 once it’s live.
    0:46:15 Round three is the triple threat.
    0:46:17 First up here is a marketing tactic
    0:46:19 that is working right now.
    0:46:21 This could be for you and your agency.
    0:46:24 This could be for other copywriters,
    0:46:27 copywriting in the age of AI, what’s going on right now?
    0:46:30 – Oh, AI and I are close.
    0:46:31 – You’re not mortal enemies?
    0:46:36 – Not mortal enemies because I love it as an idea assistant.
    0:46:39 I will come up with, okay,
    0:46:42 I think this maybe could be connected to this
    0:46:44 or what if it was the opposite of that?
    0:46:48 If I break apart this idea, how does that work?
    0:46:49 Oh, this happened.
    0:46:51 I needed to do a copy review
    0:46:53 and I didn’t have time to do it manually.
    0:46:54 And so I used to be,
    0:46:56 you could only put in small chunks of text.
    0:46:58 I put in, it must have been 20 pages
    0:47:00 and I put it all in there and I’m like,
    0:47:01 tell me what the sales argument is
    0:47:03 and tell me where the holes are.
    0:47:04 So I don’t have it right for me,
    0:47:07 but I do use it for that kind of stuff.
    0:47:08 So fantastic.
    0:47:09 So highly recommended.
    0:47:11 – Okay, I’ll put that down actually
    0:47:13 as the second part here.
    0:47:15 A tool that you’re loving.
    0:47:18 You can say, well, chat GPT is an idea assistant.
    0:47:21 So AI is an IA, an idea assistant.
    0:47:24 And that’s how I tend to use it in a lot of cases as well.
    0:47:29 Here’s what are some creative ways to do XYZ.
    0:47:31 And like, here’s the idea that we are,
    0:47:32 here’s the list we already came up with.
    0:47:34 And then it’ll inevitably throw out two or three
    0:47:35 that you hadn’t thought of.
    0:47:37 It’s like, oh, okay, those are great.
    0:47:38 We’ll make sure to include those.
    0:47:40 – Okay, so that was number two.
    0:47:41 I jumped ahead.
    0:47:43 Number one, a tactic I’m enjoying right now.
    0:47:45 We talked about how my sun writes for SAS,
    0:47:47 which tends to be dry.
    0:47:49 And so we thought, well, what is the opposite of that?
    0:47:50 The opposite of that is humorous.
    0:47:53 And so we are working on building their LinkedIn following.
    0:47:56 And I noticed people who are in software
    0:47:59 don’t necessarily comment or interact on social media.
    0:48:01 I’m starting to see movement on that.
    0:48:03 People are reposting, they’re commenting,
    0:48:05 like this brightened my day.
    0:48:07 So the idea of taking the opposite
    0:48:10 of what would be expected in your niche or industry,
    0:48:12 and just trying that to see
    0:48:14 if you can maybe get a little movement there.
    0:48:16 So recommended.
    0:48:17 – Okay, okay.
    0:48:19 I’m just trying to think of other examples where,
    0:48:22 okay, yeah, this is traditionally a dry industry.
    0:48:26 We’re talking about finance or accounting or law or software.
    0:48:27 And we’re going to inject a little bit of humor.
    0:48:30 That playbook may still work if you could find a way
    0:48:31 to break through the clutter
    0:48:34 and break people’s pattern of expectations.
    0:48:37 – So like the knitting thing, that doesn’t make sense really,
    0:48:39 because I’m going to be sending you yarn to the mail
    0:48:41 and then hoping that you pick up the needles yourself.
    0:48:44 But if I match it to some sort of a community thing,
    0:48:46 maybe we all get on Zoom and do it together.
    0:48:49 Now that is the opposite of the normal expectation.
    0:48:51 That is a way to differentiate yourself.
    0:48:53 So it would take a little doing, I think, to implement it,
    0:48:56 but what is not normally done?
    0:48:59 What am I not seeing here that could be here?
    0:49:02 Gives you a way to have ideas so that you’re thinking up
    0:49:05 and out rather than narrow and narrow
    0:49:06 about what’s already been done.
    0:49:10 – Okay, a good book to read on this subject would be Zag.
    0:49:11 I forget the author,
    0:49:14 but in a sea of plainness, how can you do the opposite?
    0:49:15 – Yeah.
    0:49:18 It talks about in a time when all the car companies
    0:49:22 are racing to build bigger and heavier excursions
    0:49:25 and expeditions and SUVs and Suburbans.
    0:49:28 Mini Cooper comes out with a really small SUV.
    0:49:30 It’s like, okay, we’re not going to compete in that space,
    0:49:33 but we’re going to come out with something completely different
    0:49:35 and opposite around the same time the Prius launches
    0:49:39 and they’ve carved out a completely opposite space.
    0:49:40 And maybe there’s something to think about
    0:49:41 in what you’re doing.
    0:49:44 What is the standard in your industry
    0:49:45 and how can you differentiate?
    0:49:47 How can you position yourself a little bit differently?
    0:49:48 All right, so now speaking of books,
    0:49:51 the last segment of the Triple Thread is your favorite book
    0:49:53 from the last 12 months.
    0:49:55 – I read a lot, a lot, a lot.
    0:49:57 And one of the things that I’ve been doing
    0:50:01 is studying fiction because that is a way
    0:50:04 to introduce storytelling into the marketing
    0:50:05 you’re already doing.
    0:50:06 We do it with testimonials and stuff,
    0:50:08 but in marketing, you’ve got very few words
    0:50:10 and you have to get across big ideas
    0:50:11 and they have to matter.
    0:50:13 And to do that, you can take that from fiction.
    0:50:15 But I love to cook and I really love to eat.
    0:50:18 And so the book that I’ve been drawing right now
    0:50:23 is called Sourdough and it’s Robin Sloan.
    0:50:25 And it is exactly what it promises.
    0:50:28 It is a book about a woman who is an engineer
    0:50:32 and is gifted a sourdough starter
    0:50:34 and her adventures of the sourdough
    0:50:36 taking on a personality of its own
    0:50:39 and how she starts her own business at a food market
    0:50:42 around this idea of I’m gonna bake my own bread.
    0:50:44 Talking about zagging, like a random,
    0:50:47 she had a stable job as an engineer,
    0:50:48 but now she’s gonna be a sourdough baker
    0:50:50 and how and why that changes her life.
    0:50:53 – Okay, sourdough, we’ll add it to the list.
    0:50:54 Never heard of it.
    0:50:56 And this is a work of fiction by Robin Sloan.
    0:50:57 All right, well, very good.
    0:50:59 Melanie, this has been awesome.
    0:51:01 Thanks so much for joining me, taking the time
    0:51:03 to walk us through the nine buyers
    0:51:06 and brainstorm a little bit of new startup business ideas,
    0:51:07 new side hustle ideas going on.
    0:51:11 You can find Melanie at ninebuyersystem.com.
    0:51:13 You can grab the book over there.
    0:51:14 You can also find it on Amazon.
    0:51:17 We will link Melanie’s profile up on LinkedIn
    0:51:19 so you can connect with her over there as well.
    0:51:20 Thanks to you so much for stopping by,
    0:51:21 for sharing your insight.
    0:51:23 Big thanks to our sponsors
    0:51:25 for helping make this content free for everyone.
    0:51:28 As always, you can hit up sidehustlenation.com/deals
    0:51:31 for all the latest offers from our sponsors in one place.
    0:51:32 Thank you for supporting the advertisers
    0:51:33 that support the show.
    0:51:35 That is it for me.
    0:51:36 Thank you so much for tuning in.
    0:51:37 If you find a value in the show,
    0:51:40 the greatest compliment is to share it with a friend.
    0:51:41 To fire off that text message,
    0:51:43 maybe to a friend of yours who’s struggling
    0:51:45 to sell their thing and will have your thought about,
    0:51:48 your buyer persona is number three.
    0:51:49 Maybe they need to hear that
    0:51:51 and I appreciate you helping spread the word.
    0:51:54 Until next time, let’s go out there and make something happen.
    0:51:56 And I’ll catch you in the next edition
    0:51:57 of the Side Hustle Show.
    0:00:01 (upbeat music)
    0:00:02 If you create content online,
    0:00:05 if you sell anything online in person over the phone,
    0:00:07 and you want to make stronger connections,
    0:00:07 you want to reach more people
    0:00:10 and ultimately make some more money,
    0:00:12 stick around in this one to learn how to do it
    0:00:15 by speaking directly to the nine buyers.
    0:00:18 These are nine specific customer personas,
    0:00:20 each with unique needs,
    0:00:23 but there are some quick and simple ways to resonate with them
    0:00:25 to get better results in your business.
    0:00:28 To help me out with this one is a professional copywriter.
    0:00:31 She’s the author of the nine buyers system
    0:00:33 from ninebuyersystem.com.
    0:00:35 Melanie Warren, welcome to The Side Hustle Show.
    0:00:37 – Hi, I’m super excited to be here.
    0:00:38 – Me as well.
    0:00:40 Melanie, her work has helped sell millions of dollars
    0:00:42 worth of products and services,
    0:00:44 and she has graciously agreed to stop by
    0:00:46 and give us the goods for free today.
    0:00:47 We’re going three rounds with Melanie.
    0:00:49 First up is that nine buyer system,
    0:00:51 how we can better tailor our content
    0:00:54 and messaging to meet our customers where they’re at.
    0:00:56 After that, we’re playing donate a business idea
    0:00:58 and wrapping up with the triple threat
    0:01:00 that is a marketing tactic that’s working right now.
    0:01:02 I’m curious to get your take on the state
    0:01:05 of the copywriting industry as it relates to AI,
    0:01:07 a new or new to you tool that you’re loving right now.
    0:01:10 And finally, your favorite book from the last 12 months.
    0:01:12 So as you’re listening in, you got to think,
    0:01:14 well, which buyer am I?
    0:01:16 And you got to think, well, what buyer type
    0:01:17 is my target audience?
    0:01:21 And we like to think of ourselves as logical beings,
    0:01:24 logical creatures, but I think when it comes down to it,
    0:01:28 a lot of buying decisions need to check that emotion box first
    0:01:29 and then we’re going to justify it
    0:01:31 with the logic box second.
    0:01:35 So the first buyer on the list here
    0:01:37 is this respect me buyer.
    0:01:40 Can you talk me through what this buyer is like
    0:01:42 and what they need or want to hear?
    0:01:45 – Yes, so there are nine types.
    0:01:49 And what’s important about that is we are holistic beings.
    0:01:52 So like everything else in life, we’re whole people.
    0:01:54 And then of course, everything is on a spectrum.
    0:01:58 So anything that I say that sounds absolute,
    0:02:02 go ahead and pepper that in with your own lived experience
    0:02:04 because we grow and change.
    0:02:07 But specifically, the respect me buyer
    0:02:10 cares very much about other people
    0:02:12 recognizing their importance.
    0:02:14 So if you’ve ever got into a disagreement
    0:02:16 with your significant other
    0:02:18 and that person felt disrespected,
    0:02:20 what they are saying is in this moment,
    0:02:23 I don’t feel important to you or important in this scenario.
    0:02:26 Could you please help me feel like I matter?
    0:02:27 – Yeah.
    0:02:30 – If you can get that idea across in your copy,
    0:02:32 the way this usually gets talked about in copy
    0:02:35 is don’t talk down to people,
    0:02:36 but that depends on where you are.
    0:02:38 And you’re like, well, but I’m an expert
    0:02:40 at whatever my thing is
    0:02:43 and that person doesn’t know about that.
    0:02:45 So I might accidentally be talking down to them,
    0:02:47 am I doing this wrong?
    0:02:50 And the answer is as long as you have the overriding idea
    0:02:54 that my customer is important, I agree.
    0:02:55 They know that they’re important
    0:02:57 and I agree with that belief, you should be okay.
    0:03:00 – Any specific language frameworks
    0:03:03 that you’ve seen work well in that
    0:03:05 to not talk down to someone
    0:03:07 and make them feel important and respected?
    0:03:11 – Yes, I use ideas like you can pace their reality.
    0:03:13 The experience you’re having right now is,
    0:03:16 so maybe you just did a sales call with them last week
    0:03:19 and you’re reaching out one more time, mention it.
    0:03:21 Because if you mention somebody else’s reality,
    0:03:23 that’s a way to demonstrate
    0:03:26 that you believe that their experience is important.
    0:03:29 So everything I’m gonna tell you is very simple like that.
    0:03:32 And we just often overlook it.
    0:03:35 How can I acknowledge the experience you’re having
    0:03:36 and the fact that I acknowledged it
    0:03:38 demonstrates that I respect it.
    0:03:40 – I feel like there’s gonna be a lot of parenting parallels
    0:03:42 here, have these conversations with the kids like,
    0:03:46 hey, I feel, I understand you’re feeling very disappointed
    0:03:49 right now, this isn’t what you wanted to have happen.
    0:03:52 You see them as equals and not trying to talk down to kids.
    0:03:53 – It’s a big deal.
    0:03:55 I raised five children and when it was happening,
    0:03:57 it took a real long time because the oldest one
    0:03:59 and the youngest one, there’s 12 years between them.
    0:04:02 So when you sign on for parenting at that duration,
    0:04:04 you learn a few things.
    0:04:05 – Sure, sure.
    0:04:07 I’m trying to think of this in the framework of,
    0:04:11 if I’m a video creator or a podcaster,
    0:04:15 how to make the audience feel important and respected
    0:04:18 and meeting people where they’re at.
    0:04:20 I don’t know if you have any examples of language
    0:04:21 that people would use there.
    0:04:23 – We’re doing some stuff right now
    0:04:25 that is gonna be video ads.
    0:04:29 And that means that I am making the copy right now
    0:04:31 and some number of months in the future,
    0:04:34 sure the audience is gonna hear it, see it, feel it.
    0:04:36 So I have to make sure to be timely
    0:04:38 ’cause if I record it right now
    0:04:40 and they see it at the end of January
    0:04:42 and Christmas has come and gone,
    0:04:44 I am not pacing their reality there
    0:04:46 for not demonstrating that I respect.
    0:04:49 But one thing I would try to minimize
    0:04:53 is overtly saying I respect X.
    0:04:55 Just in case you don’t have positional authority
    0:04:58 in their lives just yet, they might not want to hear that.
    0:04:59 Here’s a good example.
    0:05:04 I just got an email from the guy who sold me my car years ago
    0:05:07 and it’s paid for because that’s how I roll.
    0:05:10 And he, in this email says, just wanted to reach out
    0:05:12 to let you know that I’m interested
    0:05:14 in buying your car from you.
    0:05:16 That’s not pacing my reality.
    0:05:19 It doesn’t respect the fact that I am the sort of person
    0:05:23 who drives a car until it lays down on its last gas.
    0:05:27 My last three cars, I drove over 200,000 miles each
    0:05:29 and I told him that when I bought the car
    0:05:32 that that’s why I was buying this particular car.
    0:05:34 I will not be replying to that email.
    0:05:37 I do not feel like he’s respecting my decision around that.
    0:05:37 – All right, that’s fair.
    0:05:38 So trying to, I like that.
    0:05:41 Framing their reality or here’s where I see you
    0:05:42 and sometimes you’re gonna miss.
    0:05:43 But if you can’t hit it,
    0:05:45 then all of a sudden you get people nodding along
    0:05:48 and being like, “Oh yeah, that is where I’m at today.”
    0:05:50 All right, buyer number two is the love me buyer
    0:05:53 who is looking for love and appreciation.
    0:05:54 Talk to me about this persona.
    0:05:56 – That one I would say straight up.
    0:05:58 It makes a big difference.
    0:06:01 If you genuinely love and care for that person, say it.
    0:06:02 Now, if you don’t know them,
    0:06:05 then find something else that they care about
    0:06:07 to say that you love and appreciate.
    0:06:08 So it’s authentic.
    0:06:11 So it would be weird if you said, “I love your dog.”
    0:06:14 That’s a little weird if there’s no way that’s genuine,
    0:06:17 but if you said we had a mutual passion,
    0:06:18 like right now we’re doing a podcast.
    0:06:20 And so we have a mutual care
    0:06:23 for getting important messages out to into the world.
    0:06:27 And so I can say, I really love that we’re doing this
    0:06:29 and that resonates with you because it’s true for you
    0:06:32 and therefore is true because what’s true for your audience
    0:06:35 or whoever you’re speaking to is the truth in that moment.
    0:06:36 And you just have to always be aware of that.
    0:06:39 – To finding some common ground of something
    0:06:41 that may not be, “I love your dog.”
    0:06:42 But like, “Hey, we both love dogs.”
    0:06:43 – Exactly.
    0:06:45 – Okay, all right, anything else there?
    0:06:47 – Certain niches do better than others.
    0:06:49 Like if you’re in the personal development niche,
    0:06:52 you are gonna find a lot of people that tend
    0:06:55 towards this bias and hopefully you have a big heart anyway.
    0:06:56 And so talk about it.
    0:06:58 Other niches, not so much.
    0:07:02 Like my son buys, he likes to build his own computers.
    0:07:03 So he buys his own parts.
    0:07:05 Imagine how weird an email would be that said,
    0:07:07 “I just really love the X342
    0:07:09 “and I think you’re gonna love it too.”
    0:07:10 One 35-year-old man to another.
    0:07:12 Like, “Why are we doing that?”
    0:07:16 – Do I need to speak to every single one of these
    0:07:20 or depending on the niche, depending on what I’m offering,
    0:07:23 I imagine there’s gonna be more heavily weighted
    0:07:25 in certain categories than others.
    0:07:27 – Oh yeah, absolutely.
    0:07:29 So there’s two answers to this.
    0:07:33 The one answer is, no, pick the one that you think
    0:07:36 is most representative of the niche that you’re in
    0:07:36 and write to them.
    0:07:38 The other answer is yes.
    0:07:39 And here’s why.
    0:07:43 I talked before about how we are holistic beings.
    0:07:45 So here’s what happens.
    0:07:48 You need all of these different kinds of emotional inputs
    0:07:51 in order for it to feel right to you.
    0:07:54 So I don’t mean it to be something like,
    0:07:56 “Oh my gosh, I’m just sending out a hundred word email.
    0:07:59 “There’s absolutely no way I can hit all nine
    0:08:00 “of these types.
    0:08:02 “What am I even doing?”
    0:08:05 Yeah, how am I gonna check all these boxes at once?
    0:08:07 – Right, but in that case,
    0:08:10 I know of at least one person who did this thing
    0:08:11 with a really great success.
    0:08:14 So imagine this, you sold them the item
    0:08:17 and now you really need them to use the item
    0:08:20 because they can’t buy more unless they use it.
    0:08:21 You sold them a supplement.
    0:08:23 You sold them toothpaste, something.
    0:08:26 All right, so now you need a consumption sequence.
    0:08:28 So the first email, it’s a subtle move.
    0:08:32 The first email says, “This is such an important decision
    0:08:33 “that you have made to respect.
    0:08:37 “And I am so glad that you did this.”
    0:08:39 And so maybe read chapter one
    0:08:42 or maybe take the vitamin for three days or something, right?
    0:08:46 The next email says, “People are loving this thing
    0:08:47 “that you just bought.
    0:08:49 “Here’s some testimonials from people that loved it.
    0:08:53 “If you love it too, feel free to hashtag us
    0:08:55 “on social media and post your testimonial, whatever.”
    0:09:00 And you can do a nine email consumption sequence
    0:09:03 to keep people engaged because the first one
    0:09:04 might not grab their attention,
    0:09:06 but maybe the third one will.
    0:09:08 So that’s a strategy I would use.
    0:09:10 If you have some sort of a longer sequence,
    0:09:13 focus on one of the buyer types in each sequence.
    0:09:14 – Okay, I like this.
    0:09:15 I like this.
    0:09:18 I try to get people to experience the benefit
    0:09:19 that they originally bought it for, right?
    0:09:22 Like how do you take action, get that quick win
    0:09:24 and feel some positive emotion
    0:09:26 and some positive momentum towards the thing
    0:09:29 and then hopefully gather testimonials
    0:09:33 and leveraging other people’s testimonials to get the hate.
    0:09:34 There’s safety in numbers here.
    0:09:35 You’re not alone here.
    0:09:37 It’s normal to post a testimonial
    0:09:39 and help spread the word here.
    0:09:43 That is the second buyer persona that loved me buyer.
    0:09:46 Number three is the celebrate me buyer.
    0:09:51 This is somebody who sees themself as self-confident
    0:09:54 as competitive as a winner who wants to be celebrated.
    0:09:57 What am I including in my marketing
    0:10:00 to reach this person or to speak to them?
    0:10:02 – This one is about status
    0:10:03 and that’s not always a negative thing.
    0:10:06 People wanna feel like they’re somebody.
    0:10:10 And so anything in the copy that shows them
    0:10:14 how they might look to themselves in the mirror
    0:10:16 or to other people.
    0:10:17 ‘Cause there’s all the whole,
    0:10:19 we all wanna feel like we’re somebody.
    0:10:23 So why not say millions of people have bought this thing?
    0:10:25 It’ll work for you too.
    0:10:27 And I just wanna really congratulate you
    0:10:28 on making the right choice.
    0:10:31 When was the last time you bought something
    0:10:33 and on the confirmation page,
    0:10:37 it didn’t say congratulations, you made the right choice.
    0:10:38 That’s status language right there.
    0:10:41 – Yeah, this was a shift that I made.
    0:10:42 You know, a lot of the confirmation page
    0:10:45 or like the thank you page, it would say thank you.
    0:10:46 Like, hey, you’re doing me a favor.
    0:10:49 So we shifted that language to congratulations.
    0:10:51 Like it’s, now it’s you focused to say,
    0:10:53 hey, you made the right call, there’s gonna be great.
    0:10:56 Here’s the next step versus like, hey, thanks.
    0:10:57 You know, you did me a solid.
    0:10:59 It’s like, I mean, I do appreciate that,
    0:11:01 but turning it back to the customer reader subscriber.
    0:11:03 – Yeah, that’s a funny thing too.
    0:11:04 It’s so tempting.
    0:11:06 Welcome to our thing
    0:11:09 because you worked so hard on your thing
    0:11:10 and of course it’s good.
    0:11:12 And of course you want people to have it
    0:11:13 and to know that you appreciate them
    0:11:15 for having bought the thing.
    0:11:16 That is all normal.
    0:11:19 But it comes off a little strange to the buyer
    0:11:21 who is so wrapped up in their personal experience
    0:11:22 as they should be.
    0:11:24 We’re all marching through our own
    0:11:25 little private journeys here.
    0:11:28 And anything that cracks that dream
    0:11:29 is a little bit confusing.
    0:11:30 So it’s smart.
    0:11:33 I’m congratulating you for having done this thing.
    0:11:35 Even though you’ll see it on every page,
    0:11:37 it’s not surprising language.
    0:11:39 They’re looking forward to that familiarity.
    0:11:41 – Somebody who I think does a good job of this
    0:11:43 is Chandler Bolt at self publishing
    0:11:46 where he would send out this nicely packaged,
    0:11:50 welcome box to new students, new customers.
    0:11:51 And the first thing you open it up,
    0:11:53 there’s like a certificate that says,
    0:11:54 congratulations, future author or something.
    0:11:57 You just took the first step toward publishing your book
    0:12:00 and it’s like, oh, it kind of reaffirms that buying decision.
    0:12:01 Like, oh yeah, I made the right call.
    0:12:03 Rebuild some of that self confidence
    0:12:07 that may have waned a little bit in the two or three days
    0:12:09 after hitting purchase until this box shows up.
    0:12:11 – Yeah, it makes a huge difference,
    0:12:13 especially if you sell a product
    0:12:15 where people have to work to get the benefit.
    0:12:16 – Yeah, it’s gonna take some effort.
    0:12:18 Like, okay, I gotta keep and keep reaffirming that.
    0:12:21 – Oh, you have to, if I buy a new shirt and it’s my color,
    0:12:23 I put the shirt on, I’m a new woman.
    0:12:25 But if I decide I’m gonna write a book,
    0:12:27 I have to convince myself it’s a good idea.
    0:12:28 I have to convince my partner it’s a good idea.
    0:12:30 I have to convince the kids not to bother me
    0:12:31 ’cause mommy’s writing a book
    0:12:33 and the doubt that you go through
    0:12:36 anytime you’re bringing something into the world
    0:12:37 is a normal part of the experience.
    0:12:39 So they’re gonna have to feel that
    0:12:41 but they don’t have to feel it alone.
    0:12:45 And to have that ignored is just also scary too
    0:12:46 ’cause then it makes it seem,
    0:12:48 oh, maybe there’s something wrong with me as a person
    0:12:50 and there’s not, you’re just doing the work
    0:12:52 of bringing something into reality.
    0:12:54 – That’s number three, the celebrate me buyer.
    0:12:56 Number four is the support me buyer.
    0:12:59 And that’s coming up right after this.
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    0:15:15 – Buyer number four is the support me buyer worried about,
    0:15:17 what does that mean, support me?
    0:15:19 Just like am I, is somebody gonna hold my hand
    0:15:20 through this, am I gonna be able to do this?
    0:15:21 What are they thinking?
    0:15:24 – Yeah, you want the person to feel fully empowered
    0:15:27 if you have any questions, reach out.
    0:15:29 This is why their guarantee is so important.
    0:15:33 Needs to be as generous as it reasonably can be
    0:15:35 so that the person feels like there’s a chance
    0:15:37 they’re gonna be successful at this thing
    0:15:38 because otherwise they’re not gonna go with it.
    0:15:41 Especially if it’s a significant purchase,
    0:15:44 if it’s a spur of the moment, small dollar item,
    0:15:45 they’re not expecting a ton of support
    0:15:47 but if you sold a high ticket item,
    0:15:49 they have to feel like you’re gonna be there,
    0:15:51 you’re not gonna smother them,
    0:15:54 you trust them to be independent and have their own journey
    0:15:56 but if they need you at all, you’re right there.
    0:15:58 Here’s our email, here’s our website,
    0:16:01 here’s our phone number, here’s more resources,
    0:16:05 here’s the textbook, our FAQ is on point, all of it.
    0:16:08 – Okay, okay, yeah, I’m thinking about,
    0:16:11 I mean, I’m the person who checks that return policy,
    0:16:13 exchange policy, what’s the guarantee?
    0:16:15 Like what, it’s like the risk reversal type of thing.
    0:16:17 Like what if this doesn’t work out for me?
    0:16:19 So I guess I could raise my hand,
    0:16:23 like not necessarily the fully support me type of person.
    0:16:25 Like, yeah, I can figure it out on my own.
    0:16:27 Just in case, I wanna make sure
    0:16:30 that I’m gonna be able to get out of this
    0:16:31 if it doesn’t end up working.
    0:16:32 – Absolutely.
    0:16:34 – And even booking hotels now, which is super annoying
    0:16:35 ’cause now it’s like, here’s the price,
    0:16:37 book now, pay now, no cancellation.
    0:16:39 And then it’s like, well, here’s the higher price
    0:16:40 if you wanna be able to cancel later.
    0:16:42 You’re like, ah, I don’t know,
    0:16:44 you could never make plans anymore, I’m not really sure.
    0:16:46 It’s like, you see this all the time
    0:16:49 and it’s like, okay, which one appeals to which buyer?
    0:16:51 – Absolutely, I saw this thing recently.
    0:16:53 I like to go to the Highland Games in my state.
    0:16:56 – Oh, this is like a telephone pole flipping,
    0:16:57 like Scottish games type of stuff?
    0:17:00 – Yes, men in kilts throwing boulders.
    0:17:00 – Yeah, yeah, yeah.
    0:17:03 – It’s a whole thing, it’s a whole weekend event.
    0:17:05 I absolutely love to go, I go every year.
    0:17:07 And this time around, when I bought the ticket,
    0:17:09 not only had they doubled the price,
    0:17:12 but below each ticket was small print in a box,
    0:17:15 you normally click yes, just out of reflex.
    0:17:18 And it says, do you wanna ensure this ticket?
    0:17:20 It’ll be $3.
    0:17:21 I start to notice something’s going wrong
    0:17:25 when I realized that checkbox is below every single ticket
    0:17:27 and I had bought a bunch of them.
    0:17:30 And the fine print says, this is not insurance
    0:17:33 in case you decide you don’t wanna come.
    0:17:36 This is insurance in a situation where we,
    0:17:38 as the organizers of the event,
    0:17:40 decide to cancel the event.
    0:17:41 – Wow, okay.
    0:17:43 – Right, and I did not feel
    0:17:45 that that was supportive behavior.
    0:17:47 It kind of seemed like a money grab.
    0:17:49 So I didn’t check the box.
    0:17:51 – Yeah, I gotta roll the dice, gotta take that risk.
    0:17:52 – Yeah, yeah.
    0:17:56 – What we see commonly in like the online course community,
    0:18:00 the support me component is, well, you have,
    0:18:02 there’s office hours.
    0:18:05 You can ask, sometimes you have live texting,
    0:18:08 access 24/7, shoot me a question.
    0:18:11 You see, here’s our free Facebook group community.
    0:18:13 So you kind of see these different elements
    0:18:17 that people layer on for that additional support.
    0:18:19 Maybe it’s live chat, maybe it’s over the phone,
    0:18:23 maybe it’s email, but some level of ongoing support.
    0:18:25 If you need us, we’re gonna be here for you.
    0:18:26 – Absolutely.
    0:18:29 Number five is the teach me buyer.
    0:18:31 And I mean, sometimes I’m in this camp,
    0:18:32 but a lot of times lately it’s like,
    0:18:34 I just want it done for me.
    0:18:36 I don’t know, I don’t necessarily care how you do it,
    0:18:37 but just, can you just do it for me?
    0:18:39 – I love a magic pill as much as anybody.
    0:18:41 I’m not really a potion buyer,
    0:18:43 but I’m very much a magic pill buyer.
    0:18:45 But this person don’t necessarily think
    0:18:47 about long copy for this,
    0:18:52 but think about the features and the unique mechanisms.
    0:18:54 So there is a group of people
    0:18:57 that very much wants to know how it works,
    0:19:00 and then that is why it’s gonna work for them.
    0:19:02 And so that’s the unique mechanism part.
    0:19:05 But there’s also a group of people that will tell you
    0:19:07 they only want to know what’s in the box.
    0:19:10 It’s got this many bolts, they’re this size,
    0:19:15 it’s got a lever that goes up down, it’s red.
    0:19:18 Those kinds of things really matter.
    0:19:20 And I am not the spy.
    0:19:22 So this one’s harder for me,
    0:19:26 but I always try to match up my unique mechanism
    0:19:30 and my features with some sort of emotional driven benefit.
    0:19:32 And that’s how I make this one work.
    0:19:35 So the fact that the bolts that there are three of them
    0:19:36 and that they are a certain size
    0:19:40 means that you can grip them easily.
    0:19:44 It means that if you lose one, you will always have a spare.
    0:19:47 Always saying what it means to the other person
    0:19:49 as you are teaching them.
    0:19:53 So it’s not just sometimes you can sell a done with you
    0:19:54 or a DIY kind of stuff.
    0:19:56 So that naturally fits into this.
    0:19:58 But no matter what you’re selling,
    0:20:00 they’re gonna wanna know a little bit about it
    0:20:01 for their own curiosity.
    0:20:04 But also if they ever have to explain this to anybody else,
    0:20:06 in case someone sees that credit card bill
    0:20:08 and they’re like, what did you buy?
    0:20:09 Why did you buy it?
    0:20:10 Do we need this, whatever it is,
    0:20:13 more than we need groceries and rent?
    0:20:14 So they need to be able to back it up.
    0:20:18 – Okay, so this is the person who wants to see
    0:20:21 like that full list of features or what’s included
    0:20:23 and is like a detail oriented person.
    0:20:26 Well, there’s 12 hours of video content.
    0:20:29 There’s this community based support group.
    0:20:30 So you can get all your questions answered.
    0:20:33 We’re trying to match that to some emotional benefit
    0:20:37 where you can, so you can see this result that you want.
    0:20:38 So you can achieve the desired outcome.
    0:20:40 Like we’re gonna tell you what the thing is,
    0:20:42 but we’re also gonna tell you why it’s in there,
    0:20:43 like why it’s important.
    0:20:45 – Exactly, this is where you would also put,
    0:20:47 these are all categories of proof ultimately,
    0:20:50 but this is heavily on the demonstration proof.
    0:20:53 98% saw success with it.
    0:20:56 We did independent studies with it
    0:20:59 and the magic ingredient worked 100% of the time.
    0:21:01 Like whatever you’ve got, put it in there.
    0:21:04 – Oh, okay, some sort of evidence based.
    0:21:05 – Yeah.
    0:21:06 – Now that appeals to me more,
    0:21:09 like, you know, that level of scientific rigor
    0:21:11 to the extent that that exists.
    0:21:14 To say, so this has been proven time and time again,
    0:21:16 like it’s a foolproof system.
    0:21:17 Like if they could do it, you could do it,
    0:21:19 like that definitely does appeal for me.
    0:21:21 – Exactly, and isn’t that funny?
    0:21:23 So this one’s really interesting
    0:21:26 because it sounds so straightforward and logical,
    0:21:28 but for someone who cares about that,
    0:21:31 there is like a bodily sensation.
    0:21:34 There’s almost like a relief that comes with it.
    0:21:36 I’m like, oh, there’s science.
    0:21:38 Somebody took the time to think about it.
    0:21:40 That feels right to me.
    0:21:43 So some of the sales strategies
    0:21:47 and the copywriting strategies are about fear and greed
    0:21:50 and about how maybe like building the gap,
    0:21:51 which I also think is a good idea.
    0:21:54 Like you should be able to show people where they are
    0:21:55 and where they wanna be and help them bridge the gap.
    0:22:00 But this sensation of something being right uniquely for me
    0:22:02 is a very specific thing
    0:22:04 that I think doesn’t get talked about enough.
    0:22:07 And the nine buyer system specifically addresses that.
    0:22:09 – Yeah, I like how we’re not talking anything yet
    0:22:13 about scarcity and fear tactics or anything like this.
    0:22:15 Like, no, no, no, how do we convince you on the positive side
    0:22:16 that this is the right decision for you
    0:22:18 or this is the place where you belong?
    0:22:19 That’s number five, that teach me buyer,
    0:22:22 the logical proof evidence, you know,
    0:22:25 combat their feeling of being overwhelmed
    0:22:28 with what’s inside, here’s why that helps you.
    0:22:32 Number six, we have is the reassure me buyer.
    0:22:33 This seems like warm and fuzzy,
    0:22:36 like I’m looking for making sure I made the safe choice
    0:22:37 or the right choice.
    0:22:40 – This one’s very warm and fuzzy and lay it on thick.
    0:22:41 Don’t be shy about this one at all,
    0:22:44 especially if you’re more of a logic-based person,
    0:22:46 you’re like, oh my gosh, I just laid out all my proof.
    0:22:47 I have a unique mechanism.
    0:22:50 This is undeniably the right choice.
    0:22:52 What do you mean you want me to straight up
    0:22:54 tell people it’s gonna be fine,
    0:22:56 but you need to mention it at least once.
    0:22:59 They need to know that you have thought about it
    0:23:00 and that it’s fine and that you care.
    0:23:02 – Is there a specific phrase or language
    0:23:03 that you would use here?
    0:23:06 – I go as straight forward with all of this
    0:23:11 as I possibly can, but sometimes I will put in,
    0:23:13 you know that frame that goes,
    0:23:17 I felt that way at first myself, but then I discovered.
    0:23:18 – Yeah, feel felt found.
    0:23:21 – Yes, use it, ’cause it works really great.
    0:23:24 And I find that people will even repeat back
    0:23:26 some of this stuff to me later
    0:23:28 and not realize that’s what they’re doing.
    0:23:31 But because it’s so relatable,
    0:23:35 it’s normal for you to have a fear, a worry,
    0:23:36 some shred of doubt,
    0:23:39 and then to have an experience that changed your mind.
    0:23:43 So that is a relatable story, it’s a very human story,
    0:23:46 and you can’t really overuse that framework.
    0:23:48 – Okay, this has got to be for a certain brand.
    0:23:52 I’m thinking of like a real tough, masculine,
    0:23:53 Spartan race type of brand.
    0:23:55 It’s like probably not gonna need to include
    0:23:58 something like this, like people are not looking
    0:24:00 for belonging and safety aside from they go,
    0:24:01 okay, there’s a big group of people
    0:24:03 that are gonna go through this pain and suffering with me.
    0:24:05 But this feel felt found framework.
    0:24:07 This was taught in like sales training,
    0:24:08 overcoming objections.
    0:24:13 They say, I understand you’re feeling this certain objection
    0:24:15 or you have this fear over hitting by,
    0:24:17 in fact, when I was starting out, I felt the same way.
    0:24:19 And here’s ultimately what we found
    0:24:20 or what we found from dealing
    0:24:21 with hundreds of customers at this point.
    0:24:23 It’s kind of like walking through,
    0:24:25 here’s why your concern is valid.
    0:24:27 And here’s what we’ve done to address that concern
    0:24:30 and still get people the positive result reassuring.
    0:24:35 – There is also this concept of a safety and excitement scale
    0:24:37 because everything’s on a spectrum.
    0:24:40 And so if you have a really tough brand like that,
    0:24:41 you’re gonna do a race,
    0:24:43 everybody’s gonna go together
    0:24:47 and you are gonna test yourself to the absolute limits.
    0:24:50 Well, if I believe that I am some tough guy
    0:24:52 and I’ve done all these things before,
    0:24:54 how do I know that this is gonna be worth it?
    0:24:56 Is it gonna be as extreme as you promised?
    0:24:59 Am I gonna get as muddy as you promised?
    0:25:01 Am I gonna test my ultimate, ultimate limits?
    0:25:05 Even someone like me who’s bad to the bone, are you sure?
    0:25:08 So you can reassure them by showing pictures
    0:25:10 and video clips of other people who did the event
    0:25:12 and came out just absolutely plastered
    0:25:14 and mud and grinning from ear to ear
    0:25:16 ’cause that’s the outcome they’re looking for.
    0:25:18 So how can you show them that they’re gonna get the outcome
    0:25:19 that they’re imagining?
    0:25:20 It’s not just your words,
    0:25:23 it’s everything else that you’re doing in your marketing
    0:25:25 to show they’ll get the outcome that you promised.
    0:25:26 – Okay, and if you can include
    0:25:30 some sort of visual cues here, I think that may be helpful.
    0:25:32 – Yeah, oh, so that’s another really important thing
    0:25:34 is I’m a writer, I like words.
    0:25:37 And often, as hard as this is for me,
    0:25:40 words are not the best way to get across the ideas.
    0:25:42 So what I do is I write a lot of words
    0:25:44 and then I give them to other people
    0:25:46 who are in other departments
    0:25:49 and they turn the words into visuals.
    0:25:51 And maybe there’s a color theme
    0:25:52 and maybe there’s a video
    0:25:54 and maybe there’s some sort of sound.
    0:25:56 And then I can go back to the copy
    0:25:58 and cut half or even more of it
    0:26:01 because the ideas have made it in
    0:26:03 without the use of words.
    0:26:06 – Is there an element here of safety in numbers
    0:26:09 where if you have been doing a thing for a while,
    0:26:11 you’d be like, “Hey, hundreds of happy customers,
    0:26:13 “can’t be wrong or we’ve already got a community
    0:26:16 “of 1,000 people, come on in, the water’s warm.”
    0:26:18 Like this feeling of belonging and safety
    0:26:21 rather than somebody kind of sticking their neck out
    0:26:23 for the first time and it feels like really vulnerable.
    0:26:26 – There are people who like to be first timers.
    0:26:29 I like to be in the first wave of a thing.
    0:26:30 So if I take a course,
    0:26:33 I want it to be someone who’s doing it
    0:26:35 for the first or second time.
    0:26:37 – And you want to be that beta tester crowd.
    0:26:39 – But that’s just me.
    0:26:42 And other people want it when all the kinks are smoothed out,
    0:26:44 when the worksheets are beautiful,
    0:26:46 when the community’s active and flowing
    0:26:48 and they want all of that.
    0:26:51 And so what you need to do is pick the person
    0:26:54 that you like working with the most.
    0:26:57 If you want somebody who is going to come
    0:26:58 into an existing community
    0:27:00 and help it continue to grow and be stable,
    0:27:02 that’s the person you talk to.
    0:27:04 If you want somebody who’s going to be
    0:27:06 in the rough and tumble with you
    0:27:07 and they don’t care about a worksheet
    0:27:10 and you’re just trying to beta test this thing,
    0:27:12 then you speak to that person.
    0:27:14 So that one is a choice that you get to make.
    0:27:16 – Okay, and you can tell it either way,
    0:27:17 like, “Hey, it’s early. I need feedback.
    0:27:19 You’re going to work directly with me.”
    0:27:21 Like there’s different ways that you could spend that.
    0:27:22 So that’s your number six,
    0:27:25 the reassure me persona by a persona.
    0:27:27 Number seven is the entertain me person.
    0:27:29 This is like, I’m picturing like orange
    0:27:31 on some of these personality tests,
    0:27:35 like optimistic, happy, fun-loving, adventurous type of person.
    0:27:38 What is the effective in speaking to these people?
    0:27:41 – Okay, so I like to try to make things fun,
    0:27:44 but I am not the most fun.
    0:27:46 My friends are very fun.
    0:27:49 You give them an opportunity at a stage
    0:27:51 and they are making it happen.
    0:27:54 So I like to dance and I’ve been on dance teams for years
    0:27:58 that I am far from the best performer on the team.
    0:28:00 That’s all of my other teammates.
    0:28:01 They’re in the front row.
    0:28:03 If they forget the choreo, it doesn’t matter.
    0:28:05 It’s all personality.
    0:28:09 And there’s so many people that want to have that experience.
    0:28:13 Even if they’re not the entertainer on the stage,
    0:28:15 they either want to think of themselves like that
    0:28:18 or they’re just stomping through life, a dreary, boring.
    0:28:20 A lot of us are sleepwalking through life.
    0:28:22 And if you see a cat video,
    0:28:25 sometimes that’s enough to make your day.
    0:28:28 And so if you have that in your personality
    0:28:29 as the business owner
    0:28:31 and you’re willing to infuse a little bit of that
    0:28:32 in your copy,
    0:28:34 of course not every brand lends itself to that.
    0:28:38 But for example, my son writes for SAS.
    0:28:40 Software is a service you don’t think of
    0:28:42 as an entertaining thing.
    0:28:44 But he does posts for them on LinkedIn
    0:28:46 that have a little bit of wit.
    0:28:50 Not all the way up to humor, not slap your knee funny,
    0:28:53 but just a little bit of lightness to them.
    0:28:55 And that’s enough to set that company apart
    0:28:57 because nobody else in the industry is doing that.
    0:28:59 So you don’t have to go super extreme with it,
    0:29:02 but just a touch of showing that you’re human
    0:29:05 and that it would be worth it to stop the scroll
    0:29:07 and to read that little bit of what you have to say.
    0:29:08 – Got it, got it.
    0:29:09 And you see this on YouTube all the time
    0:29:11 with like a pattern interrupt
    0:29:14 where it’s just kind of like, it breaks you out of that.
    0:29:16 You know, whatever the thing is, it’s like, oh, you know,
    0:29:18 kind of re-engages your attention.
    0:29:20 You see it in emails,
    0:29:23 people putting in gifts or meme breaks in their emails,
    0:29:27 just to break it up and show a little bit of your personality.
    0:29:28 And I don’t know, I think that’s a lot of fun
    0:29:33 and kind of helps people relate to the creator as a person.
    0:29:34 – Yep, another interesting thing
    0:29:38 about this entire concept is all nine types.
    0:29:40 We know all the regular sales techniques.
    0:29:42 There’ve been many books written on them
    0:29:43 and whether you prefer one or the other,
    0:29:45 we know a lot of that stuff works.
    0:29:48 And part of that is what we talked about for,
    0:29:52 painting a picture, a gap, a little bit of the pain.
    0:29:56 And the question becomes, you painted a dream,
    0:30:01 you widened the gap, but why or why not, why did they buy?
    0:30:05 It’s really such an interesting question.
    0:30:07 And so these kinds of things
    0:30:10 could be the thing that tips them over.
    0:30:13 So if I show up and I do a little song and dance for you,
    0:30:16 does that mean you’re gonna buy my vitamins?
    0:30:17 No, that’s ridiculous.
    0:30:20 But if you set up everything else,
    0:30:22 you showed me the proof,
    0:30:25 you demonstrated that it will give me the outcome I want.
    0:30:27 It’s reasonably priced, it’s guaranteed,
    0:30:29 the support is there if you need it.
    0:30:32 And by the way, we are the humorous brand
    0:30:34 that stopped your scroll.
    0:30:36 That for this kind of buyer, that might be just enough.
    0:30:38 – Yeah, I’m trying to think of some examples,
    0:30:41 like probably like me undies is like a playful example,
    0:30:43 like all their branding is cutesy
    0:30:45 and double entendre and stuff.
    0:30:47 There’s probably other examples of other brands
    0:30:50 that kind of, where there’s a clear personality
    0:30:51 around it behind it.
    0:30:53 Even like look at it with like Wendy’s on Twitter,
    0:30:54 where they’re just like constantly trolling
    0:30:55 other fast food chains.
    0:30:57 And it’s just makes people more feel
    0:30:58 a greater affinity towards that brand.
    0:31:00 – Yeah, ’cause what are they really selling?
    0:31:03 Fast food hamburgers, like what’s interesting about that?
    0:31:07 But they went out of their way to make it more engaging.
    0:31:08 – Very good, all right, that’s the entertain me buyer.
    0:31:09 I really like that one.
    0:31:11 And I think people can have some fun with that.
    0:31:14 Number eight is the empower person persona.
    0:31:15 What’s up with them?
    0:31:16 – This person wants control.
    0:31:20 And so maybe I don’t wanna have to email customer service
    0:31:21 to get the thing refunded.
    0:31:23 Maybe I just wanna go to the website myself,
    0:31:26 click the button and have it magically happen.
    0:31:27 You were talking about hotels.
    0:31:29 Okay, well, maybe I don’t wanna have to call
    0:31:32 the reservation center again and be on hold
    0:31:33 for who knows how many hours.
    0:31:35 Maybe I just wanna be able to go
    0:31:37 and take care of that myself.
    0:31:40 – Yeah, I was canceling a service recently
    0:31:41 and it was like, you need to, you know,
    0:31:43 here’s the Calendly link to set up a cancellation call.
    0:31:44 Like, are you kidding me?
    0:31:45 Are you kidding me?
    0:31:46 Like, I just wanna click the button.
    0:31:49 And I was like, you’re just totally reaffirmed
    0:31:50 by position.
    0:31:51 It’s like, I do not wanna do business with you anymore.
    0:31:53 It’s like, yeah, I wanna be in control.
    0:31:55 And so the language could be around,
    0:31:57 hey, this is a self-driven kind of thing.
    0:31:59 You can have access 24/7.
    0:32:01 Is that how you would kind of frame it?
    0:32:03 – So the ability to change your own flights
    0:32:05 without having to wait on hold, to cancel a hotel,
    0:32:08 to get a refund, all of that is really important.
    0:32:09 And to just communicate to people
    0:32:12 that they have that ability, that they are not helpless,
    0:32:15 that they are not alone, that they,
    0:32:18 it is in some ways the opposite of support.
    0:32:20 And in some ways it’s very much like support
    0:32:22 because the ability to do things on your own
    0:32:25 does feel supportive in that specific way.
    0:32:29 So sometimes people just want to be able to do it themselves.
    0:32:30 – Got it, okay.
    0:32:31 And so I’m speaking to that person.
    0:32:33 Hey, you can do it.
    0:32:34 We’re here to help if you need something,
    0:32:36 but you’re in the driver’s seat here.
    0:32:37 – Yeah, that’s really interesting too.
    0:32:39 ‘Cause we were talking earlier about things,
    0:32:41 that products where you have to do the work
    0:32:42 to get the outcome.
    0:32:45 And so you say, we’re here for you,
    0:32:47 we’ve got a community, everything you need,
    0:32:48 and oh, by the way, here’s every tool,
    0:32:50 here’s every worksheet, you are in the driver’s seat.
    0:32:53 So now you’ve got both sides.
    0:32:55 So you are talking to either two different people
    0:32:57 or you are talking to both sides
    0:32:59 of that person’s deep seated worry.
    0:33:00 And they might never tell you
    0:33:01 that’s what they’re worried about.
    0:33:03 So it’s good to just casually mention it.
    0:33:07 – I find a lot of people almost in the permission seeking
    0:33:08 persona, if I don’t know which category
    0:33:10 that would fall under.
    0:33:13 – That’s probably closest to this one, yeah.
    0:33:16 – They want some level of somebody else to say,
    0:33:18 it’s okay to go do that thing,
    0:33:21 to start that business, to begin this workout program,
    0:33:24 to do whatever, it’s to buy this product.
    0:33:26 Am I allowed to do that?
    0:33:27 Am I gonna fail?
    0:33:28 Like, there’s this fear of failure,
    0:33:30 there’s this fear of like, well, I’ve never done it before.
    0:33:34 So who, am I gonna be okay to do that?
    0:33:37 And I kind of felt that same way, like quitting my job,
    0:33:40 my one lowly corporate job, like, is this allowed?
    0:33:42 Like, this is what I went to school to do,
    0:33:42 this is what you’re supposed to do.
    0:33:44 I followed the path and like,
    0:33:47 there was still this moment of fear and anxiety over,
    0:33:49 like, can I really cut my own paycheck?
    0:33:51 Like, sure, it’s been working,
    0:33:52 but is it gonna continue to work?
    0:33:55 And like, you know, nobody was really there
    0:33:57 to push that empowerment button and say,
    0:34:00 okay, now you’re in charge here.
    0:34:04 – Yeah, people wonder, can I empower other people
    0:34:05 in that way?
    0:34:07 Am I disrespecting the fact that they’re adults
    0:34:08 by doing that?
    0:34:10 And the answer is, just go ahead and say it,
    0:34:13 because there are times in our lives
    0:34:16 when we just need someone to say, it’s okay, you’ve got this,
    0:34:19 I trust you, I believe in you, you can do this.
    0:34:22 And it might seem a little weird
    0:34:23 ’cause you don’t know that person.
    0:34:24 I’m gonna write in an email,
    0:34:27 you have full power to do this thing,
    0:34:28 but yes, just go ahead and put it in there.
    0:34:30 Someone is gonna need to hear that.
    0:34:32 – Yeah, that’s what we’re trying to do
    0:34:34 with the show, empower people to go out and make extra money.
    0:34:35 So this is a really important one
    0:34:39 if you’re trying to instill some kind of behavioral change,
    0:34:41 some kind of lifestyle change.
    0:34:45 Number nine is this invite me buyer who is, you know,
    0:34:47 maybe I relate to this person as well.
    0:34:49 They’re kind of like more methodical
    0:34:50 in their decision making, perhaps like,
    0:34:51 ah, I’m gonna think of this,
    0:34:52 like the, I wanna think about it person.
    0:34:54 – This one I struggled with quite a bit
    0:34:56 because it is so on the nose.
    0:34:59 If you thought the other ones were clear and simple,
    0:35:03 this one’s crazy, you have to let people know
    0:35:05 that you’re throwing a party on Thursday night
    0:35:08 and it would mean a lot to you if they would come.
    0:35:10 Please come, you have to say it
    0:35:12 because people won’t figure that out on their own.
    0:35:15 Everybody thinks they were imposing, even if it’s money.
    0:35:18 Like, I’m going to sell you this cheesecake.
    0:35:20 I own a bakery, I’m gonna sell you this cheesecake.
    0:35:23 Like, I don’t know, maybe it was a special order.
    0:35:26 Maybe it’s not for me, maybe it’s the display model.
    0:35:29 You have to tell people, please come, please buy.
    0:35:31 And you have to say it in multiple places too.
    0:35:34 You might say it at the top of your sales
    0:35:35 that if you have one of those leads
    0:35:38 that’s like horse for sale,
    0:35:39 which happens sometimes you just have
    0:35:41 to straight up sell things.
    0:35:42 And then you’ll say it in your conclusion,
    0:35:44 you’re like, hey, and there’s no risk
    0:35:47 and you get two for one and goodbye now.
    0:35:49 And then you’re gonna need to say it on the button copy.
    0:35:50 You’re probably gonna have to say it
    0:35:51 on your confirmation page.
    0:35:55 You just bought to make sure people are very clear
    0:35:58 that they are invited to do whatever it is.
    0:36:00 – Interesting, yeah, it may seem obvious to you
    0:36:02 but it might not be obvious to the buyer.
    0:36:06 And this is where you may have some heat map testing
    0:36:08 or even like recorded, there’s some services
    0:36:09 where you can get a screen recording
    0:36:11 of different users on the page.
    0:36:14 Like to see where the confusion may set in.
    0:36:16 But I think this is really interesting.
    0:36:18 I’ll get comments on blog posts.
    0:36:19 Like, we’ll do a product review.
    0:36:20 Well, how do I sign up?
    0:36:21 And you’re like, really?
    0:36:23 There was like 17 links in the article.
    0:36:25 Like you could click any of the sign up.
    0:36:26 It’s like, did you try?
    0:36:29 It’s really, really interesting to see.
    0:36:31 – Okay, maybe we didn’t make it obvious enough.
    0:36:33 If we needed a bigger button or something.
    0:36:35 – Yeah, a lot of times I think,
    0:36:37 ’cause I’m in my own stuff so much.
    0:36:38 And so I think I’ve been clear.
    0:36:40 And sometimes I even wonder,
    0:36:43 some of my links say, click here to do X.
    0:36:45 I’m like, do I really need to tell people
    0:36:46 to click here to do X?
    0:36:48 And the answer is, yeah, at least once.
    0:36:50 So I’m thinking of a certain set of emails
    0:36:53 that I have go out and the pattern is always two links.
    0:36:58 And the one hot links, some sort of phrase or a benefit
    0:37:00 or something that I think has some sort of emotional appeal
    0:37:01 or fits one of these types.
    0:37:05 And the second link is always click here to get X outcome
    0:37:07 because they won’t know otherwise.
    0:37:09 – Yeah, one of the really interesting things
    0:37:11 that we did a few years ago was
    0:37:13 for years, none of the links were underlined on the site
    0:37:16 ’cause I thought it just, for aesthetics.
    0:37:19 – It’s passe, underlining, it’s come and gone.
    0:37:22 – Yeah, to have like a, it’s a different color.
    0:37:23 Like people will know that’s a link, right?
    0:37:24 It’s like, well, when we swapped out,
    0:37:26 why don’t we just test it, right?
    0:37:27 And we tested underlining them.
    0:37:28 And like all of a sudden, you know,
    0:37:30 the clicks went up 20% or something.
    0:37:32 Like affiliate earnings went up some percent
    0:37:34 and they’re like, I, really, dang.
    0:37:37 You know, this costs thousands of dollars.
    0:37:39 I should have done this years and years ago,
    0:37:41 but making it, making it obvious.
    0:37:44 Now, what can you do for that person
    0:37:47 who is on the fence that’s slow to decide,
    0:37:50 I need to think about it, like that,
    0:37:51 they really want to be invited.
    0:37:54 Like, is there some sort of followup or reassurance?
    0:37:55 Or, you know, how do you get them over the fence?
    0:37:58 – That’s where a card abandonment works really great.
    0:38:00 And again, you could do an early long sequence.
    0:38:03 You could do nine emails and use this for a card abandonment.
    0:38:06 But I would flip it and do the ninth one first.
    0:38:08 And it would be, I saw that you left that sweater
    0:38:11 in your cart, here’s a 20% off coupon if you want it.
    0:38:13 And then you could do like a testimonial
    0:38:15 where someone says, oh, I just love X brand
    0:38:18 of family apparel, they’re the best one.
    0:38:22 You can do all of this in demonstration in the bottom.
    0:38:24 And then you can send a couple more followups
    0:38:26 because usually card abandonment sequences
    0:38:27 are, they’re not that great.
    0:38:29 If they have one at all, they’re not that special.
    0:38:32 And so this would be a good way to boost those a little bit.
    0:38:33 – Oh, okay.
    0:38:37 I’m thinking, I guess if you are promoting a course
    0:38:39 through an email sequence and somebody hit the landing page
    0:38:43 but they didn’t buy, maybe you’re able to re-target them
    0:38:45 through email at a certain point, you could tag them.
    0:38:46 Like, hey, they hit the thing,
    0:38:48 but they didn’t get the, you know, buyer tag,
    0:38:52 ultimately come back with them with a specific question.
    0:38:54 Hey, we noticed you didn’t buy.
    0:38:55 It’s still available if you want it.
    0:38:57 Hey, maybe here’s a limited time discount.
    0:39:01 I think all that is some interesting things that you can do.
    0:39:03 And you see it on social where it’s just like trying
    0:39:06 to breathe life, especially if it’s an evergreen offer,
    0:39:09 like trying to breathe new life into this thing.
    0:39:11 Like, hey, maybe you’re new here.
    0:39:12 This is what I do.
    0:39:13 You’re welcome on the inside.
    0:39:16 You’re invited, making it really obvious
    0:39:17 how people can do business with you.
    0:39:18 – Exactly.
    0:39:19 That’s another good point that you make
    0:39:22 is that if you have a really big campaign
    0:39:25 and you’ve sent a whole bunch of promotional emails
    0:39:27 that said, the headline was,
    0:39:31 our USP is, and oh, by the way, we’re the best,
    0:39:33 and you will get this outcome.
    0:39:34 And that’s your headline and your promise.
    0:39:36 You sent it over and over and over again.
    0:39:38 Well, by the time you get to the end of the funnel,
    0:39:41 what are you gonna say that’s new for the tire kickers?
    0:39:44 And then in comes these nine ideas.
    0:39:46 Like, a new idea is we love our customers
    0:39:48 more than anybody else.
    0:39:50 We make sure to invite you multiple times.
    0:39:51 We have fantastic guarantee.
    0:39:55 All of these things are ways to refresh that big idea
    0:39:57 that you’ve been trying to get across all this time.
    0:39:58 – Okay.
    0:40:00 All right, those were the nine buyer personas.
    0:40:02 Of course, we’ll have details on all of those
    0:40:04 at the show notes for this episode.
    0:40:07 And we’ll be right back with Melanie in just a moment,
    0:40:09 including Donate a Business Idea.
    0:40:11 Coming up right after this.
    0:40:13 All right, we’re back with Melanie
    0:40:15 from ninebuyersystem.com.
    0:40:18 For round two, this is the Donate a Business Idea round.
    0:40:20 This could be something that you would start yourself.
    0:40:21 If you had more hours,
    0:40:24 this is something that you see listeners could run with.
    0:40:26 This is something that auto exists in the world.
    0:40:28 We’ll tee it up like that and let you go.
    0:40:31 – If I had more hours in the day,
    0:40:32 I would do a knitting site.
    0:40:33 I loved a knit.
    0:40:36 I don’t think there’s a lot of free videos
    0:40:37 that are out there on YouTube,
    0:40:39 which is something I go back and forth.
    0:40:41 I’m like, is there really a marketplace for this?
    0:40:43 But I think there is.
    0:40:45 If you tied it to community,
    0:40:49 and if you did some sort of an of the month club around it,
    0:40:52 and if you tied it to something else,
    0:40:54 ’cause think about knitting
    0:40:57 when you are a family member’s having a baby.
    0:40:59 That’s a specific kind of club.
    0:41:01 Maybe you do bibs or booties or something.
    0:41:03 Or if you do a knitting swap,
    0:41:05 you could do your little piece of it.
    0:41:06 I used to do this with quilting.
    0:41:08 You would do your square,
    0:41:10 and then you would send your square
    0:41:11 plus some scraps of the fabric
    0:41:13 to the next person in your chain.
    0:41:15 And then by the end you got back 12 squares,
    0:41:17 and you had a finished item.
    0:41:18 – Oh, okay, so it would like rotate.
    0:41:20 Everybody would do, okay, got it, got it, got it.
    0:41:23 – Yes, so it took one month to do it,
    0:41:24 but everybody did one piece,
    0:41:27 and then sent it to everybody else.
    0:41:30 Such a fun way to learn from other people
    0:41:31 and see how they go about this craft form
    0:41:33 that you all care about so much.
    0:41:34 And if it was tied with,
    0:41:36 we bring in like coffee clubs do this.
    0:41:39 We pair with special growers in Peru,
    0:41:42 and we have a special roaster in wherever.
    0:41:44 And it’s women only, and it’s part of a co-op.
    0:41:46 And so there’s a lot of fun things
    0:41:47 I think you could do around that.
    0:41:49 – Yeah, this is an interesting one.
    0:41:51 So less on the knitting education side,
    0:41:53 we’re gonna assume you already know how to knit,
    0:41:55 but we’re gonna build a community element of other people.
    0:41:58 There might not be enough knitters in your hometown,
    0:42:00 but you might want to interact with them
    0:42:03 on a national or international level.
    0:42:06 Maybe it was Shane Sams who had somebody in his community
    0:42:09 who was doing like a murder mystery quilting membership
    0:42:13 or something where every month, that’s so cool.
    0:42:14 You would build, you do the pattern
    0:42:17 and slowly the plot would evolve.
    0:42:18 It sounds really familiar.
    0:42:21 It sounds like maybe this could be something similar here.
    0:42:23 – I love that for people.
    0:42:24 There is a certain audience.
    0:42:26 I research obscure things,
    0:42:30 but for fiction, there is a breakpoint
    0:42:34 where women stop reading so heavily on the romance side
    0:42:37 and they start reading on the mystery side.
    0:42:39 It might have a little bit of an element of romance to it,
    0:42:42 but the mystery is the primary driver.
    0:42:44 And if you think about stage of life
    0:42:46 when you tend to have disposable income
    0:42:48 and you tend to have a little more time on your hands
    0:42:50 that you could take up a hobby like knitting,
    0:42:52 which is not an inexpensive hobby.
    0:42:54 And then you tie that to what you know
    0:42:56 that they tend to buy for books.
    0:42:58 It makes a lot of sense that there would be a handicraft
    0:43:00 in your case you were mentioning quilting,
    0:43:02 which is also not an inexpensive hobby,
    0:43:06 tied to mystery novels, not tied to history,
    0:43:09 not tied to biographies, not tied to coming of age romance,
    0:43:12 but specifically tied to mysteries.
    0:43:15 That makes a lot of sense for that demographic.
    0:43:17 – Yeah, this concentric circles of mystery lovers
    0:43:20 plus knitters and that little overlap in the middle
    0:43:23 where it’s like, dang, this is a no brainer.
    0:43:24 This must be the thing for me
    0:43:26 because it checks both of those boxes.
    0:43:27 – It’s so specific.
    0:43:30 And if you run a solo apprenticeship or have a small team,
    0:43:32 you don’t need to invent the next big thing
    0:43:34 that’s going to be huge.
    0:43:35 You need a big enough community
    0:43:38 that you can run a stable business that grows over time.
    0:43:40 So it doesn’t have to be an outrageous idea
    0:43:41 and the more niche the better.
    0:43:42 – All right, how much are you charging for this thing?
    0:43:45 – Right, we just invented a thing.
    0:43:46 – 10 years ago, ’cause I’m gonna start a knitting site,
    0:43:50 I’m thinking advertising yarn affiliate sales.
    0:43:54 But this one is like, well, maybe we’re gonna sell you
    0:43:57 monthly templates on a membership basis or something.
    0:43:58 So it sounds like you kind of have
    0:44:00 a recurring revenue model here.
    0:44:02 – Right, and we know that people tend to stay
    0:44:04 in any membership about 90 days.
    0:44:08 So if you are pricing it out such that you can recoup
    0:44:10 in that amount of time, you could be okay.
    0:44:12 And then you would have affiliate links
    0:44:15 because why not have a relationship with your vendors?
    0:44:17 You can create your own patterns.
    0:44:18 They don’t have to be hard.
    0:44:21 And then they can start to develop a collection
    0:44:23 ’cause we all know that things like,
    0:44:24 they used to send out plates
    0:44:28 and the first plate came free with a special holder
    0:44:30 to put on your wall and people would stay in
    0:44:32 until they had collected all the plates.
    0:44:35 So you could do a little something like that.
    0:44:37 I think there’s a lot of potential with that.
    0:44:39 – I was in this really interesting session
    0:44:42 on these recurring services and pricing models.
    0:44:44 And it was like, if you look at Disney Plus
    0:44:49 and Netflix and Hulu and Spotify and YouTube Premium,
    0:44:52 like, you know, they’re all between whatever,
    0:44:54 10 and $25 a month.
    0:44:56 And it’s like, this is intentionally designed
    0:45:00 to be 1% or less of your monthly income.
    0:45:03 And it’s like, the reason they’re priced that way
    0:45:05 is that it becomes a utility.
    0:45:06 It just becomes like, you know,
    0:45:07 I’m not gonna cancel my water bill.
    0:45:08 I’m not gonna cancel electricity.
    0:45:10 It’s just like, this is just something that I pay for.
    0:45:12 It’s like, whatever, it’s 1%.
    0:45:13 Like, I’m gonna be, it’s gonna be fine.
    0:45:15 And so they, you know, have really, really sticky
    0:45:18 customer bases and hopefully much longer than 90 days.
    0:45:21 That’s kind of how I might be thinking about pricing
    0:45:24 in this type of recurring knitting pattern service,
    0:45:27 you know, mystery novel type of business.
    0:45:30 And then going out to find customers for that.
    0:45:33 I guess there’s probably already some knitting communities
    0:45:35 where you could start to build a reputation
    0:45:38 and build a little bit of a following there.
    0:45:39 – Exactly.
    0:45:42 And this sort of thing, when you put your hands
    0:45:44 into something, it puts your heart into the thing.
    0:45:47 And so that automatically makes the community stickier.
    0:45:50 If you turned to the woman next to you and said,
    0:45:52 I’ve tangled up these yarns, I just don’t know.
    0:45:54 And she takes it out of your hand with permission, of course,
    0:45:56 and then unstitches that little section
    0:45:59 and then gets you going again, you feel a bond with her.
    0:46:01 And now that person is your friend.
    0:46:05 And so the community, I think, would be inherently sticky.
    0:46:05 – Okay, all right.
    0:46:08 We’ll keep us posted on the future Melanie Warren
    0:46:09 knitting site.
    0:46:12 Well, we’re happy to, we’ll add it to the show notes
    0:46:13 once it’s live.
    0:46:15 Round three is the triple threat.
    0:46:17 First up here is a marketing tactic
    0:46:19 that is working right now.
    0:46:21 This could be for you and your agency.
    0:46:24 This could be for other copywriters,
    0:46:27 copywriting in the age of AI, what’s going on right now?
    0:46:30 – Oh, AI and I are close.
    0:46:31 – You’re not mortal enemies?
    0:46:36 – Not mortal enemies because I love it as an idea assistant.
    0:46:39 I will come up with, okay,
    0:46:42 I think this maybe could be connected to this
    0:46:44 or what if it was the opposite of that?
    0:46:48 If I break apart this idea, how does that work?
    0:46:49 Oh, this happened.
    0:46:51 I needed to do a copy review
    0:46:53 and I didn’t have time to do it manually.
    0:46:54 And so I used to be,
    0:46:56 you could only put in small chunks of text.
    0:46:58 I put in, it must have been 20 pages
    0:47:00 and I put it all in there and I’m like,
    0:47:01 tell me what the sales argument is
    0:47:03 and tell me where the holes are.
    0:47:04 So I don’t have it right for me,
    0:47:07 but I do use it for that kind of stuff.
    0:47:08 So fantastic.
    0:47:09 So highly recommended.
    0:47:11 – Okay, I’ll put that down actually
    0:47:13 as the second part here.
    0:47:15 A tool that you’re loving.
    0:47:18 You can say, well, chat GPT is an idea assistant.
    0:47:21 So AI is an IA, an idea assistant.
    0:47:24 And that’s how I tend to use it in a lot of cases as well.
    0:47:29 Here’s what are some creative ways to do XYZ.
    0:47:31 And like, here’s the idea that we are,
    0:47:32 here’s the list we already came up with.
    0:47:34 And then it’ll inevitably throw out two or three
    0:47:35 that you hadn’t thought of.
    0:47:37 It’s like, oh, okay, those are great.
    0:47:38 We’ll make sure to include those.
    0:47:40 – Okay, so that was number two.
    0:47:41 I jumped ahead.
    0:47:43 Number one, a tactic I’m enjoying right now.
    0:47:45 We talked about how my sun writes for SAS,
    0:47:47 which tends to be dry.
    0:47:49 And so we thought, well, what is the opposite of that?
    0:47:50 The opposite of that is humorous.
    0:47:53 And so we are working on building their LinkedIn following.
    0:47:56 And I noticed people who are in software
    0:47:59 don’t necessarily comment or interact on social media.
    0:48:01 I’m starting to see movement on that.
    0:48:03 People are reposting, they’re commenting,
    0:48:05 like this brightened my day.
    0:48:07 So the idea of taking the opposite
    0:48:10 of what would be expected in your niche or industry,
    0:48:12 and just trying that to see
    0:48:14 if you can maybe get a little movement there.
    0:48:16 So recommended.
    0:48:17 – Okay, okay.
    0:48:19 I’m just trying to think of other examples where,
    0:48:22 okay, yeah, this is traditionally a dry industry.
    0:48:26 We’re talking about finance or accounting or law or software.
    0:48:27 And we’re going to inject a little bit of humor.
    0:48:30 That playbook may still work if you could find a way
    0:48:31 to break through the clutter
    0:48:34 and break people’s pattern of expectations.
    0:48:37 – So like the knitting thing, that doesn’t make sense really,
    0:48:39 because I’m going to be sending you yarn to the mail
    0:48:41 and then hoping that you pick up the needles yourself.
    0:48:44 But if I match it to some sort of a community thing,
    0:48:46 maybe we all get on Zoom and do it together.
    0:48:49 Now that is the opposite of the normal expectation.
    0:48:51 That is a way to differentiate yourself.
    0:48:53 So it would take a little doing, I think, to implement it,
    0:48:56 but what is not normally done?
    0:48:59 What am I not seeing here that could be here?
    0:49:02 Gives you a way to have ideas so that you’re thinking up
    0:49:05 and out rather than narrow and narrow
    0:49:06 about what’s already been done.
    0:49:10 – Okay, a good book to read on this subject would be Zag.
    0:49:11 I forget the author,
    0:49:14 but in a sea of plainness, how can you do the opposite?
    0:49:15 – Yeah.
    0:49:18 It talks about in a time when all the car companies
    0:49:22 are racing to build bigger and heavier excursions
    0:49:25 and expeditions and SUVs and Suburbans.
    0:49:28 Mini Cooper comes out with a really small SUV.
    0:49:30 It’s like, okay, we’re not going to compete in that space,
    0:49:33 but we’re going to come out with something completely different
    0:49:35 and opposite around the same time the Prius launches
    0:49:39 and they’ve carved out a completely opposite space.
    0:49:40 And maybe there’s something to think about
    0:49:41 in what you’re doing.
    0:49:44 What is the standard in your industry
    0:49:45 and how can you differentiate?
    0:49:47 How can you position yourself a little bit differently?
    0:49:48 All right, so now speaking of books,
    0:49:51 the last segment of the Triple Thread is your favorite book
    0:49:53 from the last 12 months.
    0:49:55 – I read a lot, a lot, a lot.
    0:49:57 And one of the things that I’ve been doing
    0:50:01 is studying fiction because that is a way
    0:50:04 to introduce storytelling into the marketing
    0:50:05 you’re already doing.
    0:50:06 We do it with testimonials and stuff,
    0:50:08 but in marketing, you’ve got very few words
    0:50:10 and you have to get across big ideas
    0:50:11 and they have to matter.
    0:50:13 And to do that, you can take that from fiction.
    0:50:15 But I love to cook and I really love to eat.
    0:50:18 And so the book that I’ve been drawing right now
    0:50:23 is called Sourdough and it’s Robin Sloan.
    0:50:25 And it is exactly what it promises.
    0:50:28 It is a book about a woman who is an engineer
    0:50:32 and is gifted a sourdough starter
    0:50:34 and her adventures of the sourdough
    0:50:36 taking on a personality of its own
    0:50:39 and how she starts her own business at a food market
    0:50:42 around this idea of I’m gonna bake my own bread.
    0:50:44 Talking about zagging, like a random,
    0:50:47 she had a stable job as an engineer,
    0:50:48 but now she’s gonna be a sourdough baker
    0:50:50 and how and why that changes her life.
    0:50:53 – Okay, sourdough, we’ll add it to the list.
    0:50:54 Never heard of it.
    0:50:56 And this is a work of fiction by Robin Sloan.
    0:50:57 All right, well, very good.
    0:50:59 Melanie, this has been awesome.
    0:51:01 Thanks so much for joining me, taking the time
    0:51:03 to walk us through the nine buyers
    0:51:06 and brainstorm a little bit of new startup business ideas,
    0:51:07 new side hustle ideas going on.
    0:51:11 You can find Melanie at ninebuyersystem.com.
    0:51:13 You can grab the book over there.
    0:51:14 You can also find it on Amazon.
    0:51:17 We will link Melanie’s profile up on LinkedIn
    0:51:19 so you can connect with her over there as well.
    0:51:20 Thanks to you so much for stopping by,
    0:51:21 for sharing your insight.
    0:51:23 Big thanks to our sponsors
    0:51:25 for helping make this content free for everyone.
    0:51:28 As always, you can hit up sidehustlenation.com/deals
    0:51:31 for all the latest offers from our sponsors in one place.
    0:51:32 Thank you for supporting the advertisers
    0:51:33 that support the show.
    0:51:35 That is it for me.
    0:51:36 Thank you so much for tuning in.
    0:51:37 If you find a value in the show,
    0:51:40 the greatest compliment is to share it with a friend.
    0:51:41 To fire off that text message,
    0:51:43 maybe to a friend of yours who’s struggling
    0:51:45 to sell their thing and will have your thought about,
    0:51:48 your buyer persona is number three.
    0:51:49 Maybe they need to hear that
    0:51:51 and I appreciate you helping spread the word.
    0:51:54 Until next time, let’s go out there and make something happen.
    0:51:56 And I’ll catch you in the next edition
    0:51:57 of the Side Hustle Show.
    2

    If you create content online, sell anything—whether it’s in person, over the phone, or on a website—and want to make stronger connections, reach more people, and ultimately grow your income, here’s something to help you learn how to do it by speaking directly to the 9 types of buyers.

    To help us is Melanie Warren, a professional copywriter and the author of The 9 Buyers System.

    She has helped sell millions of dollars worth of products and services, and she has graciously agreed to stop by and give us the goods for free today.

    Let’s break it down, starting with a closer look at these nine buyers and how you can tailor your content to meet them where they’re at.

    Tune in to Episode 646 of the Side Hustle Show to learn:

    • How to identify the 9 types of buyers
    • Strategies to tailor your content to connect and convert effectively
    • Expert tips from Melanie Warren on emotional and logical selling

    Full Show Notes: The 9 Buyers: The Key to Stronger Connections and Easier Sales

    New to the Show? Get your personalized money-making playlist here!

    Sponsors:

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  • 645: The $60k/mo Remote Cleaning Side Hustle

    AI transcript
    0:00:01 (upbeat music)
    0:00:04 This is the $60,000 a month remote leaning side hustle.
    0:00:06 What’s up, what’s up, Nick Loper here.
    0:00:07 Welcome to The Side Hustle Show.
    0:00:09 It’s the entrepreneurship podcast you can actually apply.
    0:00:10 And here’s the opportunity.
    0:00:13 Helping homeowners get the help they need
    0:00:15 and helping on-the-ground professionals
    0:00:18 get the work they want and making a margin in the middle.
    0:00:19 And doing it all from home,
    0:00:21 even if you have no experience in the service
    0:00:23 your company is ultimately providing.
    0:00:24 It might sound a little bit crazy,
    0:00:26 but it’s a crazy world that we live in.
    0:00:27 Today’s guest has taken that model
    0:00:28 and really run with it growing
    0:00:32 from zero on a path to a million dollars in revenue
    0:00:34 as a side hustle in his first two years
    0:00:36 as a remote cleaning entrepreneur
    0:00:39 from NebraskaEliteCleaning.com, Skyler Sullivan.
    0:00:40 Welcome to The Side Hustle Show.
    0:00:41 – Yes, sir, thank you, Nick.
    0:00:42 I appreciate it.
    0:00:43 Looking forward to talking here.
    0:00:44 – And me as well.
    0:00:45 Stick around in this one.
    0:00:46 You can learn how Skyler landed
    0:00:48 his first customers in cleaners, right?
    0:00:49 You gotta play both sides of this,
    0:00:51 how he markets the business today
    0:00:52 and how he manages the communications
    0:00:55 and logistics of it all on the side from his day job.
    0:00:58 But I want to know about your first booking.
    0:00:59 You put this out into the world
    0:01:01 and somebody raises their hand,
    0:01:02 some stranger customer says,
    0:01:04 “Yeah, come on by, can you do my house?”
    0:01:05 – Yeah, totally.
    0:01:07 First time, I didn’t even know what I was doing.
    0:01:09 It took me a while actually to get the LLC
    0:01:10 and all that sort of stuff.
    0:01:12 But finally, a couple months in, I actually get it.
    0:01:15 And I started using Angie leads.
    0:01:16 Everybody kind of knows about Angie.
    0:01:18 – Formerly Angie’s List, sure.
    0:01:18 – Yeah, Angie’s List.
    0:01:21 So you bid on the leads, each leads like 35 bucks.
    0:01:23 The first one was a guy who called me
    0:01:26 and said he just needed the basement really, really vacuumed.
    0:01:26 I said, “Okay, we vacuumed.”
    0:01:27 He’s like, “Well, you shampooed too?
    0:01:30 I’m like, no, not really, but we’ll vacuum.”
    0:01:31 Anyways, I sent a cleaner there.
    0:01:34 I didn’t really know her and she said she would do it.
    0:01:36 So she goes, doesn’t make it to the whole queen.
    0:01:38 She has roaches on her, she said she had to run out.
    0:01:40 She said there were mice everywhere, she’s seen them.
    0:01:42 So she’s unhappy, she’s mad at me.
    0:01:45 The customer is unhappy because it was unrealistic
    0:01:48 expectations ’cause I didn’t ask the right questions.
    0:01:49 And now the money he paid me,
    0:01:52 he wants to take all his money back and the queen is mad.
    0:01:55 So it was like a complete train rick for the first clean.
    0:01:56 – Yeah, you’re like, wait a minute.
    0:01:58 This sounded so much easier on paper.
    0:01:59 What are you supposed to do in that case?
    0:02:02 Are you supposed to get pictures of the space in advance?
    0:02:04 Like it’s hard to give a bid over the phone or online
    0:02:06 if you don’t know what you’re walking into.
    0:02:07 – And that’s what we do now.
    0:02:09 We do, we get pictures and you can get a feel
    0:02:11 after doing so many of these things.
    0:02:11 What’s gonna be good?
    0:02:12 What’s gonna be bad?
    0:02:13 Just kind of talking with them.
    0:02:14 That was my first one ever.
    0:02:17 I didn’t know to ask about bugs
    0:02:20 when he told me the rating was gonna be a six.
    0:02:22 And then they’re trying to figure out
    0:02:23 how they’re gonna pay for it.
    0:02:25 There’s a lot of red flags that I didn’t know
    0:02:26 were red flags at the time.
    0:02:27 – Interesting.
    0:02:29 So that’s one, Andrew’s one platform to get leads.
    0:02:30 What happens after that?
    0:02:33 You decide, look, that’s gotta be a one-off
    0:02:35 or does that become common?
    0:02:37 Just curious what kind of situations
    0:02:40 you might find yourself in as a new cleaning startup.
    0:02:42 – Yeah, so that happened.
    0:02:43 And I was just like kind of blown away.
    0:02:45 I’m like, man, there’s other people doing this.
    0:02:48 This can’t be the way it is all the time, right?
    0:02:50 Like I really fought because I got some money out of it.
    0:02:51 I don’t know.
    0:02:52 It was probably a couple hundred dollars.
    0:02:53 And I said, hey, let’s just make a deal.
    0:02:55 Like I’ll take a hundred dollars.
    0:02:57 That way I didn’t lose money on the deal
    0:02:58 and I could pay the cleaner something.
    0:03:00 So we made some sort of deal.
    0:03:01 And I was just like glad I was done with it.
    0:03:03 The second clean was another Angie deal.
    0:03:06 And the lady called and she had a parrot
    0:03:09 and there was parrot poop and animal crap everywhere.
    0:03:11 She didn’t had a clean in years.
    0:03:13 We get there again, over two.
    0:03:16 Like it was a train wreck.
    0:03:16 The cleaner gets there.
    0:03:19 I mean, this is a, not a hoarder house,
    0:03:21 but just a disgusting, disgusting house.
    0:03:25 I’m talking like food of the animal everywhere.
    0:03:28 Like there was mold in the kitchen or in the bathrooms.
    0:03:29 It’s always not even safe, you know?
    0:03:31 And then you’ve got the poop from the parrot.
    0:03:33 So I said, yeah, we’re gonna do a great job.
    0:03:34 Get it all cleaned.
    0:03:35 Then I have to end up calling her and saying,
    0:03:36 like we can’t do it.
    0:03:37 She’s ticked off.
    0:03:39 And so I have a couple of issues, right?
    0:03:40 Early.
    0:03:41 You’re really celibus.
    0:03:42 Yeah.
    0:03:44 Well, it started off tough.
    0:03:45 It’s definitely started off tough.
    0:03:47 I appreciate you not sugarcoating it
    0:03:48 and saying, yeah, it’s all been the sunshine
    0:03:50 and unicorns and rainbows here.
    0:03:52 So that’s all good.
    0:03:55 Now the interesting part here is like you’ve got to play,
    0:03:57 you kind of got to balance the demand side,
    0:03:59 like as my marketing ramps up,
    0:04:01 as I start to get customers and leads,
    0:04:03 but also making sure you have the cleaners available
    0:04:05 to go out and fulfill the work.
    0:04:07 And so it sounds like you had some cleaners
    0:04:10 that you had recruited to go out and do it.
    0:04:11 Like, okay, I’m gonna start to fill up your schedule.
    0:04:15 Is that where new cleaning businesses have to start
    0:04:18 with the labor, with the professional like fulfillment side?
    0:04:20 Yeah, well, that’s a great question.
    0:04:21 And just to kind of answer what you were saying
    0:04:24 about like start off tough, it did start off tough.
    0:04:26 And just to play on that real quick,
    0:04:29 it started off so tough that like my first three,
    0:04:30 I booked a recurring clean and I was like,
    0:04:32 I was thinking I was so good, right?
    0:04:33 ‘Cause I was decent at sales,
    0:04:35 but then our fulfillment wasn’t good enough.
    0:04:36 And so she canceled, she was ticked,
    0:04:38 she wanted to give me a poor review.
    0:04:40 And so I remember sitting in my kitchen
    0:04:43 with my now fiance and she goes, you can quit.
    0:04:44 You don’t have to do this.
    0:04:46 So she told me, I’m sitting here.
    0:04:47 I’m like, I’ve never been a quitter.
    0:04:50 My background is a division one college basketball coach.
    0:04:51 So I’m inherently competitive.
    0:04:53 She goes, you can quit.
    0:04:55 And I go, I’m not quitting, heck no.
    0:04:57 And I was like, I’ll never forget that moment
    0:04:59 because it gives me chills too.
    0:05:00 Because that day I was like,
    0:05:03 I’m gonna spend this entire Sunday finding better people.
    0:05:06 And I kind of did, but I mean, I worked at it.
    0:05:08 So that’s that part.
    0:05:09 Can I pause there?
    0:05:10 I think that’s really important to have somebody
    0:05:13 in your corner who is rooting for you
    0:05:16 and either pushing you like, say, hey, look, it’s okay.
    0:05:17 You don’t have to do this.
    0:05:18 You don’t need this in your life.
    0:05:19 And that’s totally fine.
    0:05:22 And in the opposite corner, it could be like,
    0:05:23 hey, you’re gonna get through this, right?
    0:05:28 It’s just a low period and the sun’s gonna come up tomorrow
    0:05:29 and we can figure this out.
    0:05:30 Yeah, exactly.
    0:05:31 So that’s what I was thinking.
    0:05:33 I’m just like, okay, I just gotta find a couple more
    0:05:34 and we just gotta get done.
    0:05:35 So that’s what I spent the day doing
    0:05:37 and things got a little bit better after that.
    0:05:40 But that was like a moment where it’s either fight or flight
    0:05:42 because things had gone really poorly
    0:05:44 for like the first three weeks or a month, you know?
    0:05:47 Was there any market research that went into it?
    0:05:50 Well, I’m in Omaha or, you know,
    0:05:52 how many other cleaners already exist in this area?
    0:05:54 How am I ever gonna compete with the people
    0:05:56 who already have dozens of reviews?
    0:05:58 Is there anything like that that goes into it
    0:06:00 when choosing a market or a niche?
    0:06:03 Or just saying like, look, I know this is a game I can win.
    0:06:05 The most important thing is doing it where you’re at.
    0:06:07 Like what I’ve learned because I’ve tried to think,
    0:06:08 oh, this is so easy.
    0:06:10 I can do it in different areas even now.
    0:06:11 And it’s a lot harder to do it
    0:06:13 when you’re not in that location
    0:06:15 because I’m able to do networking here.
    0:06:17 I’m able to just be at boots on the ground
    0:06:19 if something goes wrong, I’ve gone to the cleans
    0:06:20 and done some quality control myself.
    0:06:23 So I would definitely say doing it where you live
    0:06:25 helps so much more rather than be like,
    0:06:28 hey, Tampa, Florida is a really great economy.
    0:06:29 That’d be a great place.
    0:06:31 It’s so much harder when you’re not there, I feel like.
    0:06:32 – You got it, yeah, even though it’s like
    0:06:36 you’re not necessarily on the ground, inside every house,
    0:06:38 it’s still like, there’s a presence.
    0:06:40 And I’m kind of with you versus saying like,
    0:06:43 oh, the keyword research or the data pointed to,
    0:06:45 you know, this mismatch between, you know,
    0:06:47 the population and then the number of service providers.
    0:06:49 So like, there’s clearly room over here
    0:06:50 ’cause you kind of, you need those service providers
    0:06:52 to be your fulfillment arm.
    0:06:53 – For sure.
    0:06:54 And I used to meet with them before interviews.
    0:06:56 Interviews, I’d be like, let’s go meet in person.
    0:07:00 And so I think that just that sort of stuff helps to,
    0:07:02 you know, they know who they’re working for
    0:07:03 and they know it’s because there’s not always
    0:07:05 a lot of action with me and them
    0:07:07 because I’ve got multiple cleaners and multiple jobs.
    0:07:09 I can’t see them all every day.
    0:07:12 – What’s that pitch or what’s your recruiting look like?
    0:07:15 Trying to find something like, I’ve got this idea.
    0:07:16 I would start this cleaning business,
    0:07:18 but I need people to help me do the cleaning.
    0:07:20 And like, what’s that outreach like?
    0:07:22 – Yeah, well, everybody’s cleaned.
    0:07:24 I’ve cleaned before, you know, don’t love it,
    0:07:26 but everybody’s clean.
    0:07:27 And so cleaning to me is like,
    0:07:29 you don’t have to be a star or a machine.
    0:07:31 Yeah, we can learn all the tips and tricks
    0:07:32 and be more efficient and be better.
    0:07:35 But if you’re just detailed and diligent,
    0:07:35 anybody can do it.
    0:07:37 If you’re high character, detailed and diligent,
    0:07:38 you probably, anybody can do it.
    0:07:39 And then after that, I mean,
    0:07:41 there’s tips and tricks for different chemicals.
    0:07:42 But so that’s what I knew.
    0:07:44 That’s what I knew is that it doesn’t take a master.
    0:07:45 I just need to find some people who are probably good
    0:07:47 and maybe they’ve worked in a hotel or something like that.
    0:07:49 So I would use Indeed, Facebook a little bit,
    0:07:53 but Craigslist, Indeed was really, really helpful at first.
    0:07:54 And then after I found a couple,
    0:07:58 we would use referrals from cleaners who knew other cleaners
    0:07:59 who, you know, had worked out.
    0:08:01 So what’s that pitch like though?
    0:08:02 The pitch is like, hey,
    0:08:05 I just created an elite cleaning company,
    0:08:06 a company that I’m looking for pros.
    0:08:07 We are pros.
    0:08:09 We have a professional mantra
    0:08:10 and I’m looking for pros like you,
    0:08:13 based on your resume and who you are, you know,
    0:08:14 does this sound like something you’d be interested in?
    0:08:17 You know, making some more money and taking more jobs.
    0:08:19 And most of the time it’s yes, not always, but most of the time.
    0:08:22 Okay. So it’s like the pitch is we’ll, you know,
    0:08:24 we’re building this elite culture.
    0:08:26 We’d love for you to be a part of it if that’s a fit
    0:08:28 and we’ll help you fill up your schedule.
    0:08:30 We’ll help you get more hours.
    0:08:31 Absolutely. Yep. Exactly.
    0:08:33 We’ll help you fill up your schedule.
    0:08:35 All you have to worry about is doing the cleaning.
    0:08:37 We’ll do the, you know, the scheduling.
    0:08:39 We’ll do the notes.
    0:08:41 All you have to do is just show up, do the cleaning.
    0:08:42 You have to worry about reschedules
    0:08:44 and collecting payments.
    0:08:46 We’ll take care of all that for you.
    0:08:48 Got it. And so that it appeals to the people who want,
    0:08:50 kind of like an easy button way.
    0:08:51 I mean, of course it’s still manual labor,
    0:08:53 but like they don’t have to be the entrepreneur.
    0:08:54 They don’t have to be the marketer.
    0:08:56 You don’t have to be the administrator.
    0:08:59 Like they can just be, you just show up and do the work.
    0:09:00 You know, I think a lot of people
    0:09:01 are looking for something like that.
    0:09:03 Yeah. Exactly. Advertising.
    0:09:04 They don’t have to worry about sales,
    0:09:07 negotiation with customers, customer cancellations,
    0:09:09 getting payments, you know,
    0:09:10 and the communication with customers.
    0:09:12 They can be literally 24/7.
    0:09:14 Like we’ll get calls, texts from people
    0:09:15 and all day, all night.
    0:09:16 And so if you’re not an entrepreneur,
    0:09:17 don’t have that mindset.
    0:09:19 You can get walked over by customers as well
    0:09:21 or take an advantage of.
    0:09:24 What’s typical in terms of an hourly rate
    0:09:26 or a payment per clean or how do you things,
    0:09:28 how do you have things structured with the cleaners?
    0:09:32 We like to be around that $25, $25 an hour ish
    0:09:34 because they’re also supplying equipment
    0:09:35 of their own equipment as well.
    0:09:37 Their own cleaning supplies and driving there.
    0:09:40 So $25 and then they get tips as well.
    0:09:42 And it can be a little bit higher around that.
    0:09:43 Got it. Okay.
    0:09:45 So that’s helpful on the recruiting side.
    0:09:47 Let’s talk about the customer acquisition side,
    0:09:49 aside from these first couple jobs
    0:09:51 that do not turn out so well.
    0:09:53 Like when, when do things start to turn around?
    0:09:55 Do you start to see consistent lead flow,
    0:09:56 recurring bookings, stuff like that?
    0:09:59 Some people would say or just do home cleaning
    0:10:00 because everything else is sticky.
    0:10:01 Sticky in a negative way.
    0:10:04 If you’re doing janitorial or if you’re doing commercial
    0:10:06 and I would get these calls and I would just be like,
    0:10:08 hey, like it’s money, let’s see if we can do it.
    0:10:11 And so I ended up getting a pretty nice commercial deal
    0:10:13 that was like over 10,000 a month.
    0:10:15 And that helped me just get momentum.
    0:10:16 It helped me get momentum
    0:10:18 because my margins were high on it still.
    0:10:20 And it helped me really think really,
    0:10:22 really futuristic about the business.
    0:10:24 Not to mention also having a day job
    0:10:26 helped me think futuristically about the business.
    0:10:27 I was never in this short-term mindset like,
    0:10:29 okay, let’s make this quick money right now and keep moving.
    0:10:31 I was always in the long-term mindset like,
    0:10:33 I don’t really need this money right now.
    0:10:34 I have a day job.
    0:10:36 And so I could just think futuristically.
    0:10:36 Yeah, yeah, yeah.
    0:10:38 And so from the advertising perspective,
    0:10:40 I mean, I used Google, I tried Thumbtack,
    0:10:43 I tried Yelp, I tried it all.
    0:10:46 And then even investing into my SEO
    0:10:47 or search engine optimization
    0:10:48 and trying to get more organic.
    0:10:49 So yeah.
    0:10:52 How did this $10,000 a month commercial building find you?
    0:10:53 It was a school.
    0:10:55 It’s a private school, private church, Catholic.
    0:10:57 And I’m Catholic as well.
    0:10:58 It’s actually my parish.
    0:11:00 Just by pure luck, they called our company.
    0:11:02 I answered the phone and they were looking
    0:11:04 for a different provider for their Catholic school
    0:11:07 and church for the Catholic school or diocese like the,
    0:11:10 and so I was like, okay, yeah, like let’s do it.
    0:11:11 Let me come by and check it out.
    0:11:13 And I didn’t even know how to quote it.
    0:11:14 I didn’t know what I was doing with quoting it,
    0:11:16 but that was the next question.
    0:11:17 Like, how do you come up with price again?
    0:11:19 I was just like trying to figure out like,
    0:11:21 maybe my charge rate was really, really high too,
    0:11:23 but I also wasn’t figuring out
    0:11:24 like how long it would really take.
    0:11:26 I was like way underbidding on the,
    0:11:27 how long it would take,
    0:11:28 but I was way overbidding on the price.
    0:11:30 So it kind of even itself out.
    0:11:31 That makes sense.
    0:11:32 I didn’t know how to quote it,
    0:11:33 but I just threw a number out that I was like,
    0:11:37 I was pretty sure if we got it, I wouldn’t lose money.
    0:11:39 I did an interview with a couple of the people there
    0:11:40 and they liked me.
    0:11:41 And they’re like, I believe in this guy.
    0:11:42 I think he’ll figure it out.
    0:11:44 So we started off with one person there
    0:11:45 and then we went to two
    0:11:48 and they kept giving us more and more responsibility.
    0:11:50 They kept kind of firing their W2 employees
    0:11:51 and having us take on more.
    0:11:54 So it was one to two to three.
    0:11:54 And then we ended up,
    0:11:56 we ended up having four people there
    0:11:58 five to six days a week and we fulfilled it.
    0:11:59 It was a lot of cleaning, a lot of work
    0:12:01 but it would end up being really good.
    0:12:02 So how they ended up just calling me.
    0:12:04 I was advertising with Google
    0:12:06 and he just gave me a call and we ran with that one.
    0:12:08 Now what I’ll say with this too
    0:12:10 is that it wasn’t always easy.
    0:12:12 But I protected that account.
    0:12:13 Like when you have a big account
    0:12:16 that is more than probably 50% of your whole portfolio
    0:12:18 ’cause at first it was,
    0:12:19 I protected that thing with my life.
    0:12:22 I said, when anybody called from there,
    0:12:23 I was the one that I wanted to answer.
    0:12:24 I wanted to talk to them, I wanted to solve the problem
    0:12:26 because everything’s not always perfect there.
    0:12:29 What happened was a cleaner would miss.
    0:12:30 I didn’t really always have backups there.
    0:12:32 So we’ve had three people, one was sick.
    0:12:33 You know who went in there
    0:12:35 and did the cleaning for four hours that night?
    0:12:36 – It’s gotta be you.
    0:12:37 – Exactly.
    0:12:38 And I was in there and I was like,
    0:12:40 and I’d be so ticked, like, dang it.
    0:12:41 I have to go spend my freaking night,
    0:12:42 NBA playoffs or something.
    0:12:43 I gotta go spend my night.
    0:12:44 It’s gonna take me five hours.
    0:12:45 And it did.
    0:12:46 And I’m like, and you know what?
    0:12:48 In the next morning and you know how I woke up?
    0:12:51 Soar, soar, ’cause it’s daunting work.
    0:12:52 – It’s labor, yeah.
    0:12:54 – But I protected it and I made sure
    0:12:56 that we fulfilled it every night.
    0:12:56 We didn’t miss.
    0:12:58 We ended up having it for a couple of years.
    0:13:00 More with Skylar in just a moment,
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    0:13:05 and what happens when cleaners try
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    0:15:21 – Okay, so they found you through a Google ad.
    0:15:22 You’ve mentioned Angie,
    0:15:24 mentioned a little bit of the SEO
    0:15:28 starting to build up a presence for the website itself.
    0:15:32 Thumbtack exists maybe not as easy picking
    0:15:35 or as lucrative as it once was with $7 leads.
    0:15:38 What else is a lead source these days?
    0:15:41 – Yep, so I also joined a networking chapter.
    0:15:43 What it is that we meet once a week
    0:15:46 and there’s business owners and people in different trades
    0:15:48 in my city from all different trades.
    0:15:50 There’s realtors, mortgage lenders, loans,
    0:15:53 electrician plumbers, heating, air conditioning.
    0:15:54 Pretty much you name it,
    0:15:56 every trade should be in there, not every–
    0:15:58 – What’s it like a BI or what’s like the–
    0:15:59 – B and I, yep.
    0:16:00 – Yeah, yeah, yeah, okay.
    0:16:02 – So we’re all in there and the whole point is
    0:16:05 is like if you ever need a service, use each other.
    0:16:08 And it’s a really cool thing
    0:16:10 because you’re friends with these people
    0:16:12 and yet we don’t ask for discounts, right?
    0:16:14 So everybody pays regular price
    0:16:16 but if you need a service, use each other.
    0:16:18 And so those guys use me as well
    0:16:19 and I use them as well
    0:16:22 and it was just a good way to kind of get things rolling
    0:16:24 that way as well and kind of bringing more
    0:16:25 just from the networking aspect.
    0:16:27 – Is the rule like we can only have one service provider
    0:16:29 and every industry or niche should we,
    0:16:31 hey, we need a cleaning guy, so you’re welcome in.
    0:16:34 – Exactly, yeah, one of each, exactly.
    0:16:35 So no more other cleaners can be in there.
    0:16:37 We’re the exclusive cleaner of the group.
    0:16:38 You know, there’s only one plumber of the group,
    0:16:39 only one realtor in the group.
    0:16:41 Yeah, otherwise there’s just different groups.
    0:16:42 – Yeah, that’s true.
    0:16:44 I guess you go start, spin off your own chapter
    0:16:45 if you’re like number two in line.
    0:16:47 Like, okay, fine, well I’m making my own group.
    0:16:48 I remember going to a couple of those meetings
    0:16:50 for the painting business and–
    0:16:51 – Oh, you did painting?
    0:16:52 Okay.
    0:16:54 – Yeah, yeah, we’ll pass referrals along.
    0:16:57 It’s almost, you kind of need that group of individuals
    0:16:59 where you occupy cleaning
    0:17:01 as like that little sliver of brain space.
    0:17:02 Like, okay, ding, ding, ding, ding.
    0:17:04 Oh, I have a guy, I know somebody.
    0:17:05 I got to refer somebody.
    0:17:07 You know, whether it’s web design or pressure washing
    0:17:09 or you know, anything online or offline,
    0:17:12 if you can occupy that little bit of referral brain space
    0:17:14 for people, so if ever that comes up, you’re like,
    0:17:16 hey, you ought to talk to this, oh and so.
    0:17:17 Yeah, I think that’s a good place to be.
    0:17:18 – Yeah, it is.
    0:17:20 You know what I’ve learned from it too is like,
    0:17:23 being in people’s homes is very personal.
    0:17:25 It’s sacred almost really.
    0:17:26 Like, we’re not changing somebody’s tires.
    0:17:29 We’re going in their home, it’s their personal space
    0:17:31 and so if it’s a brother or sister or best friend,
    0:17:34 like, if things go totally haywire, we laugh, it’s fine.
    0:17:36 With an acquaintance, like, it could potentially ruin
    0:17:38 a friendship, you know what I mean?
    0:17:40 Like, we meet each other, but we’re not best friends
    0:17:43 and so what it’s been interesting is like,
    0:17:46 my price structure isn’t the lowest in the city.
    0:17:48 We’re definitely above average on pricing.
    0:17:49 I think we’re very fair.
    0:17:52 We’re not the highest, but we’re also not the lowest.
    0:17:54 I tell people that, but what I’ll tell you is that
    0:17:55 what you’re going to pay for is you’re going to pay
    0:17:58 for positive communication, you’re going to pay for us
    0:18:00 showing up, us doing the work and us making sure
    0:18:02 it’s done right, you know, because a lot of times
    0:18:06 people don’t show up who charge lower and what happens
    0:18:07 is we get a lot of calls that people say,
    0:18:10 hey, I need a cleaner, well what happened to yours?
    0:18:11 ‘Cause I used to have a cleaner, they don’t show up anymore.
    0:18:12 What do you mean?
    0:18:13 Well, they don’t show up.
    0:18:15 Okay, how much were you paying previously?
    0:18:16 $10 an hour, right?
    0:18:19 Something that’s not even realistic.
    0:18:20 That’s why they didn’t show up, yeah.
    0:18:22 Exactly, they want to get an office job
    0:18:23 ’cause they can’t afford this life.
    0:18:25 And so point is, yeah, we’re gonna be a little bit more
    0:18:27 expensive, so if you can find Sheila down the street,
    0:18:29 you can do it and that’s what some of the people
    0:18:31 in our group, they don’t always use us for home cleaning.
    0:18:34 In fact, none of us use us for home cleaning
    0:18:36 and that’s fine because maybe they have their own people,
    0:18:38 but what we’ve gotten luck with is like using it
    0:18:41 for businesses, commercial cleaning, so that’s been good.
    0:18:45 When you’re going out to bid a job or even submit an estimate
    0:18:47 on a job, how are you thinking about the margins
    0:18:48 for like a cost of labor?
    0:18:51 Like do we want to do 50/50, do we want to do 60/40?
    0:18:53 Like what makes sense there?
    0:18:55 When I do a residential, I’ve got it down
    0:18:59 to a pretty good area where based on the square footage
    0:19:02 and based on the extras, I know how long it’s gonna take.
    0:19:04 And based on that, I’ve got a flat rate price.
    0:19:04 We just do flat rate.
    0:19:07 Flat rate makes it easy because I know how long
    0:19:09 it should take my cleaner and everybody can be paid.
    0:19:11 If my cleaner’s faster and they do a great job,
    0:19:13 hey, kudos to them, they like that better.
    0:19:14 If it takes them a little bit longer,
    0:19:17 well, you know, I gotta do better on my estimation.
    0:19:20 But only in certain situations while I do an hourly rate,
    0:19:23 only if I’m, you know, ’cause my job as the owner
    0:19:24 of this company is to try and solve problems.
    0:19:27 So if I can’t figure out if my clean is $400
    0:19:29 and all they have a budget for is $200,
    0:19:32 well then let’s see what can I do for them for $200.
    0:19:34 And so maybe I’ll do an hourly deal, three hour maximum.
    0:19:36 The problem with doing an hourly deal
    0:19:38 is that now the customer thinks
    0:19:39 you should have got more done in three hours.
    0:19:41 So that’s why I try and stay away from it
    0:19:42 because then they want to complain about it.
    0:19:44 – But then on the flip side, like if you do flat rate
    0:19:47 and they’re in and out in, you know, an hour and 15 minutes,
    0:19:48 you’re like, well, dang, you know,
    0:19:50 then you start calculating the hourly rate in your head too.
    0:19:52 – Exactly, exactly, exactly.
    0:19:54 So it works, everybody does it,
    0:19:57 but at least it makes it easier and cleaner for most people.
    0:19:59 You don’t have to watch the clock and we do flat rate.
    0:20:00 So I usually do the flat rate.
    0:20:02 To answer your question on the margins,
    0:20:04 it depends, every cleaner has a little bit
    0:20:07 of a different situation, especially when I first started,
    0:20:08 I was giving more to my cleaners.
    0:20:10 Now it’s a little bit less,
    0:20:12 but that’s also because we’ve built a brand
    0:20:15 and reputation that if they work with us and they’re good,
    0:20:17 they’re going to continue to get jobs.
    0:20:19 And so I’ve built that brand for years,
    0:20:21 whereas they can just show up today and get jobs.
    0:20:23 So with that being said,
    0:20:27 it’s anywhere from 40% to the cleaner to 60%.
    0:20:31 And I really don’t want to pay my cleaner much less
    0:20:34 than about $70 per visit, generally,
    0:20:37 just because of the time, the gas and all that,
    0:20:38 like the way the world is today,
    0:20:40 if you pay somebody 40, 50 bucks
    0:20:43 to go spend an hour and a half, it’s tough, I think.
    0:20:44 – Yeah, that’s helpful.
    0:20:45 And that’s interesting to hear.
    0:20:47 Like, okay, starting out,
    0:20:49 I’m willing to accept a lower margin again,
    0:20:50 ’cause I still got the day job, right?
    0:20:51 I’m building this brand.
    0:20:55 And then as that reputation and branding improves,
    0:20:58 then kind of like Nike or like North Face
    0:21:01 or these like elite brands or high prestige brands,
    0:21:03 or it’s like, yeah, there’s definitely gonna be
    0:21:04 some more margin built in.
    0:21:06 – Yeah, I would try and do that.
    0:21:07 But also with that being said,
    0:21:10 there’s more margin potentially on some of these jobs,
    0:21:12 but there’s less margin ’cause now I’ve gotta update my CRM.
    0:21:14 So that’s gonna cost me more money.
    0:21:17 I’ve also helped people out with supplies.
    0:21:19 If they’re gonna be there all the time,
    0:21:22 then I’ll let them loan something to them.
    0:21:23 And then I’ve had to hire more people.
    0:21:24 There’s more helpers now.
    0:21:26 Like I don’t have, I’m hiring more people
    0:21:29 to help in the office, so they have to pay them as well.
    0:21:32 So, and then also with residential compared to commercial,
    0:21:35 it’s gonna be a different margin.
    0:21:37 A lot of times, commercial is, it’s a tricky one.
    0:21:39 Sometimes you can only get like 20, 30% margins
    0:21:41 when you’re competing with the ABMs of the world
    0:21:44 because they hire employees and they’ll hire employees
    0:21:45 for a minimum wage at $14, $15 an hour
    0:21:48 and they’re willing to take a 30, 40% margin
    0:21:51 and just keep on stacking as many accounts as they can.
    0:21:53 Whereas I would do more quality than quantity.
    0:21:56 – Well, you could be 40 to 60% on residential.
    0:21:59 – Yeah, I won’t just go 40 to 60% on a commercial job.
    0:22:00 I’ll never win that.
    0:22:03 I might only be able to say, if it’s a $150 job,
    0:22:06 I might only be able to tack on 30% of that,
    0:22:08 which is another 30, 40 bucks.
    0:22:10 I might only make $30, $40 a day on it.
    0:22:11 So I’m willing to do that
    0:22:14 if I’m able to get more quantity,
    0:22:16 but it just has to be through the right value.
    0:22:19 – Sure, yeah, higher volume instead of coming back
    0:22:22 every two or three weeks, it’s coming back every night.
    0:22:26 Okay, that makes, man, this is super interesting stuff.
    0:22:27 Do you have a picture of the pie chart
    0:22:29 between residential and commercial as it stands today?
    0:22:31 – I don’t have an exact picture
    0:22:32 ’cause it’s kind of ever changing.
    0:22:34 That’s the thing with this too is like the churn, right?
    0:22:37 So there’s always churn and what I like to look at,
    0:22:38 I just made up this stat on my own,
    0:22:41 but we used to have, I used to always track
    0:22:43 new recurring revenue every month.
    0:22:44 And I want, and I have, you know,
    0:22:47 in my personal opinion, I like to get over 2,500 per month,
    0:22:50 new recurring revenue, but that doesn’t track the churn,
    0:22:52 which in cleaning, it’s finicky.
    0:22:54 And so people are going to naturally churn.
    0:22:56 You want to keep it as low as you can, but,
    0:22:58 so if we lose a couple, if we lose a weekly customer,
    0:23:01 it’s $300 a week, I just lost over $1,200 a month, you know?
    0:23:05 And so I track now net recurring new revenue,
    0:23:09 net new recurring revenue, which is take my churn,
    0:23:11 take my new recurring revenue minus my churn, average it out.
    0:23:13 And that’s what we, you know, that’s our new growth.
    0:23:15 I’ve been at like $600 a month on that
    0:23:17 over the past six, seven months.
    0:23:18 It’s kind of a new thing I’m tracking,
    0:23:21 which seems to be okay, not as much of a growth
    0:23:22 as I thought, but you know what?
    0:23:24 People are finicky, they’re going to naturally churn.
    0:23:26 You just have to try and keep it to as much
    0:23:27 to a minimum as I can.
    0:23:30 – Okay, this is like, I added three new clients,
    0:23:31 but I lost one, right?
    0:23:33 It’s like as long as the number stays positive,
    0:23:35 the business is growing.
    0:23:35 – Exactly.
    0:23:37 Now, the only thing is, is I don’t even care as much
    0:23:39 about how many customers I add,
    0:23:41 because if that one customer was a weekly customer
    0:23:44 and they were paying 300 a visit, I lost 1,200 revenue.
    0:23:47 But if I only get three more new recurring customers
    0:23:50 and they’re once a month at 300 a month, I still lose.
    0:23:52 ‘Cause I only gained, you know, $900 that month,
    0:23:55 but I lost 1,200 because that customer was so valuable.
    0:23:57 – Yeah, and there’s more logistical complexity
    0:24:00 in dealing with more people rather than less.
    0:24:01 – Exactly, yep.
    0:24:04 – It is a good business from the standpoint
    0:24:06 of there is this recurring revenue component
    0:24:07 where stuff is gonna keep getting dirty.
    0:24:09 You’re gonna want to keep coming back.
    0:24:11 What reasons do you find people say,
    0:24:13 ah, you know, I gotta put a pause on this service.
    0:24:16 I’m gonna try somebody cheaper.
    0:24:17 I’m gonna bring it in a house.
    0:24:19 Like what do you see reasons for that turn?
    0:24:22 – Obviously price is always gonna be a big one.
    0:24:23 Hey, we’ve got stuff going on,
    0:24:25 or maybe, hey, we’re gonna be going to Florida
    0:24:28 for the winter, so we’re gonna be gone.
    0:24:30 But price, or we’re moving, that’s always it.
    0:24:32 But then if you wanna dig deeper,
    0:24:33 which I always wanna find out, like, okay,
    0:24:36 well, this price’s been working for you for four months,
    0:24:37 so what’s going on?
    0:24:39 And sometimes I’ll just go radio silent,
    0:24:41 or they’ll tell me a number,
    0:24:42 and if they tell me a number and I can work with it,
    0:24:45 I say, let’s try this, or we can negotiate, right?
    0:24:46 Or if they’re just at this crazy number
    0:24:48 that doesn’t even make sense, we have to let them go.
    0:24:51 But sometimes it’s price, right?
    0:24:52 But other times it’s, I don’t even,
    0:24:54 they don’t even really wanna respond to me.
    0:24:56 And so I’ve had, that’s the other thing I have to guard
    0:24:59 against is poaching for my current cleaners.
    0:25:00 Because it can happen.
    0:25:02 – Okay, okay.
    0:25:04 Yeah, they’re like, why are we paying 50%
    0:25:05 over to here at a Skyler?
    0:25:07 We could just do this deal direct.
    0:25:08 – They try to, they’ll try to.
    0:25:10 And so the customers will try and get,
    0:25:11 we don’t, we try and keep the,
    0:25:14 a limitation of how much my cleaner has their phone number,
    0:25:16 but you can’t always, they might, you know,
    0:25:17 that my cleaner might go there
    0:25:18 and they might exchange phone numbers.
    0:25:20 Or if your cleaner doesn’t getting
    0:25:21 a lot, a lot of work from you,
    0:25:24 they, you just don’t know, they might say something.
    0:25:27 And I bet they have, because I’ve gotten customers telling me,
    0:25:29 hey, they’re trying to, they’re trying to like cut you out,
    0:25:30 just so you know, they try to get me.
    0:25:31 I’ve gone over to people’s houses
    0:25:33 and asked them personally,
    0:25:36 because they just out of the blue, quit.
    0:25:37 – Anything you do to prevent that?
    0:25:39 – I try and put them on the stand with me
    0:25:41 and we just talk and to say, you know,
    0:25:42 did you say something?
    0:25:45 And did you by chance talk about doing this cheaper?
    0:25:46 Did you guys talk about money?
    0:25:48 But then they always answer the right question.
    0:25:49 So then the other thing I’ve done is like,
    0:25:52 okay, screw this, my sister, she lives not too far away.
    0:25:54 We’ll send her to her house.
    0:25:57 And I’ll see if the cleaner is going to try
    0:26:00 and leave a business card or leave a phone number.
    0:26:03 – You got like a spy on the inside.
    0:26:04 – Yeah, I got a spy.
    0:26:05 She’s an inside spy.
    0:26:07 So, you know, my sister, she gets a,
    0:26:10 she gets a free clean, so she’s happy.
    0:26:12 And she needs to report to me if I got a poacher.
    0:26:13 – Oh, funny.
    0:26:14 No, that’s great.
    0:26:15 – So that’s kind of how that works there.
    0:26:18 And then, I mean, obviously if they’re poaching,
    0:26:19 we’ve already set clear expectations.
    0:26:20 That’s a no, no.
    0:26:23 And so, you know, I would let them go then.
    0:26:24 – Okay.
    0:26:27 Anything else on the inbound customer lead flow side,
    0:26:28 especially in the early days?
    0:26:31 – Well leads, the cleaning business has really changed.
    0:26:34 It’s just like, it’s like buying businesses right now.
    0:26:36 Buying businesses is super duper hot, I feel like,
    0:26:37 especially on Twitter.
    0:26:40 And what it was like a year or two ago
    0:26:41 was cleaning businesses.
    0:26:42 And there was what I’ll say right now is that
    0:26:45 I joined a cleaning academy as well.
    0:26:49 And I joined it with Johnny Robinson and Sergio with HSA.
    0:26:51 And those guys are awesome.
    0:26:52 They’re very awesome.
    0:26:55 So doing coaching through them and doing lessons HSA
    0:26:59 and Johnny and Sergio and Trevor getting people off
    0:27:01 on the right foot and really getting them results.
    0:27:03 – Anything specific that they helped you with
    0:27:04 on the marketing side?
    0:27:08 – Yeah, for the marketing is like Google pay per click ads.
    0:27:09 I didn’t really do a whole lot of,
    0:27:13 but local service ads, people use Google local service ads.
    0:27:14 So I’d use that.
    0:27:16 And we had just a lot of word of mouth,
    0:27:18 like passing out business cards,
    0:27:20 going to realtors house, trying to meet with people,
    0:27:22 like meet with realtors as well
    0:27:23 and just going to an open house.
    0:27:25 So they’d give me tips and tricks to do that.
    0:27:27 Facebook posting, posting in mom groups, stuff like that.
    0:27:29 So those guys would always be like, hey, try this,
    0:27:30 try this, try this.
    0:27:32 And it works, it works.
    0:27:37 – Yeah, start to give, you know, cast a presence online
    0:27:38 and in person.
    0:27:39 I like the realtor angle of, you know,
    0:27:41 what are the potential lead fountains
    0:27:44 where it’s like instead of this one-to-one, hand-to-hand,
    0:27:45 you know, okay, I got somebody.
    0:27:48 It’s like, well, who knows lots of potential customers.
    0:27:49 So they need this house staged and cleaned
    0:27:52 or you know, they’re just in and out of a lot.
    0:27:53 They know lots of different people in town.
    0:27:54 That’s a good way to go.
    0:27:57 And these different mom groups on Facebook.
    0:27:58 One thing that I just think is interesting
    0:28:00 about the cleaning business in general,
    0:28:02 like I think back to like my childhood
    0:28:04 and my neighborhood growing up,
    0:28:05 I don’t know if anybody had a cleaner
    0:28:06 or is this just something we didn’t talk about?
    0:28:09 Or like, I don’t know, but like now it’s super,
    0:28:11 super common like for our neighbors,
    0:28:14 you see the car, you see the little maid car pull up
    0:28:16 and stuff, it’s like become a thing.
    0:28:20 Like so the point I’m trying to make is like the pie
    0:28:21 has gotten a lot bigger.
    0:28:22 And obviously there’s more competition,
    0:28:24 but it’s still super fragmented.
    0:28:27 There’s not any one national company or brand
    0:28:29 that like, you know, has a commanding market share here.
    0:28:31 It’s still super localized, super mom and pop,
    0:28:33 super, you know, fragmented.
    0:28:36 And so that’s where the opportunity lies to come in
    0:28:39 and build something like a Nebraska elite cleaning
    0:28:41 with almost 300 reviews on Google now.
    0:28:43 So there’s something going on there.
    0:28:46 I do want to talk about how you have generated
    0:28:48 that volume of positive feedback.
    0:28:50 How Skyler is collecting those Google reviews,
    0:28:53 the other tools and tech he’s using to manage the business
    0:28:55 and how he’s running this thing on the side
    0:28:57 from his day job right after this.
    0:28:59 – Yeah, well, we’ve had a lot of customers.
    0:29:03 And so we all, I mean, I have a couple of assistants as well.
    0:29:06 And it’s just important for us that I want to do quality,
    0:29:08 quality control as kind of as soon as we can
    0:29:10 after the clean, like quality control to me
    0:29:12 just means let’s talk with the customer,
    0:29:13 let’s make sure they’re happy.
    0:29:15 Another thing is I always want my cleaner to do a walkthrough,
    0:29:17 make sure that the customer is happy when we’re done.
    0:29:19 And so, I mean, obviously not always,
    0:29:22 but almost obviously, almost always we have good feedback.
    0:29:26 And so when that happens, hey, would you guys help us out?
    0:29:27 We’re a small local business
    0:29:30 and we could really appreciate a Google review.
    0:29:33 And just by simply asking and especially trying to strike
    0:29:35 the firewall, the iron’s hot right after the clean
    0:29:36 and getting that done,
    0:29:38 people will more often than not do it.
    0:29:41 – Yeah, the next closest competitor that shows up for me
    0:29:43 when I Google Omaha cleaners has eight.
    0:29:47 So it’s like 293 for Nebraska Elite Cleaning.
    0:29:48 Next guy, eight.
    0:29:51 So it’s just like, oh, clearly these people
    0:29:52 who are serious about the business,
    0:29:53 this is the one thing I’m gonna hire.
    0:29:56 And you might find that whatever your niche
    0:29:59 plus locality is, like it might not take,
    0:30:01 I mean, if you can hit double digits, right?
    0:30:03 It’s, you know, I was always trying to get to double digits
    0:30:04 on like book launch reviews.
    0:30:06 It’s like, there’s certain, you know,
    0:30:08 it might not take very much to just really stand out
    0:30:09 against the competition.
    0:30:11 So that’s an interesting way.
    0:30:14 Anything tools and tech wise that you’re using
    0:30:15 either for that review collection
    0:30:17 or if that’s just hand to hand,
    0:30:18 hey, Mr. and Mrs. Smith, you know,
    0:30:20 thanks so much for having us over today.
    0:30:21 Let’s take a look around.
    0:30:22 Anything that we missed, you know,
    0:30:23 make sure you’re happy.
    0:30:24 Would you mind helping us out?
    0:30:26 If you are happy, here’s the, you know, QR code.
    0:30:28 Like here’s the link to the Google review or whatever.
    0:30:31 Anything else that helps run the business
    0:30:34 from tools and tech and scheduling and phone management,
    0:30:35 like all the different pieces here.
    0:30:37 – There’s a few different softwares
    0:30:40 and I’d use one as well that will automatically
    0:30:42 when a job is completed,
    0:30:44 send over a text message to the customer
    0:30:46 that they can give us a review.
    0:30:47 – Ooh, which one is that?
    0:30:48 – It’s called nice job.
    0:30:50 I think it’s about $75 a month.
    0:30:54 But what it does is it sends reviews,
    0:30:55 a review right to the customer
    0:30:57 and then it follows up like a day or a couple of days later
    0:30:59 and then a couple of days later again and with an email.
    0:31:03 So it’ll continuously kind of hit the customer.
    0:31:04 And if they had a good experience
    0:31:06 along with us potentially texting them and saying,
    0:31:07 hey, you know, did you have a good experience?
    0:31:09 Okay, well you leave us that review.
    0:31:10 Then maybe they say they will on a Tuesday
    0:31:12 and then they forget on Tuesday
    0:31:13 and then they get their automated text
    0:31:16 from Nice Job on a Thursday, then they maybe do it.
    0:31:18 So that helps to get those as well
    0:31:20 along with just the personal part of it.
    0:31:22 We try and give them a call and ask for one as well
    0:31:24 if they had a good experience.
    0:31:25 – Got it, cool.
    0:31:28 How about on the scheduling and team management side?
    0:31:31 – Yeah, so on the scheduling and team management side,
    0:31:33 I would say, well, it’s gotten bigger.
    0:31:35 And so having a day job, I couldn’t do it all.
    0:31:38 And it was hard to let go because as a business owner,
    0:31:39 you think you’re the best
    0:31:41 and you’re the only one that can do it.
    0:31:43 So it took like the 80/20 rule.
    0:31:46 If you let 80% of the job can be done
    0:31:47 by somebody else at a good level
    0:31:50 and not to do too much micromanaging.
    0:31:53 So I got a couple of assistants, I actually have four now.
    0:31:54 They help with all the scheduling.
    0:31:58 They do all the inbounds for me, take our inbound calls
    0:32:00 and they deal with most all customer interaction,
    0:32:03 except the stuff that I do in person
    0:32:05 and do the scheduling and do the customers
    0:32:06 and also deal with my cleaners.
    0:32:09 So we keep those guys pretty busy generally.
    0:32:10 – Is there a phone system
    0:32:12 or a like scheduling app software
    0:32:14 that they’re using to say
    0:32:16 which people need to go where at what time?
    0:32:20 – So booking Koala is what I use for the CRM booking Koala.
    0:32:23 And it’s pretty nice and a lot of home services,
    0:32:24 home services I believe use it.
    0:32:28 I think it can be used for like lawn care, handyman,
    0:32:30 probably carpet shampooing companies.
    0:32:32 So it’s pretty handy there.
    0:32:33 – That’s a new one, booking Koala.
    0:32:35 Like we’ve had people mentioned jobber in the past,
    0:32:37 but I never heard of booking Koala.
    0:32:38 – Yeah, booking Koala,
    0:32:40 that company’s doing pretty darn well.
    0:32:42 So I think it’s $57 a month
    0:32:45 or you can go if you have like more than 50 providers
    0:32:48 then it goes over up to like 157,
    0:32:50 but it’s relatively cheap, $57 a month.
    0:32:51 I use booking Koala.
    0:32:54 I use open phone for my phone system.
    0:32:56 And that way everybody,
    0:32:58 I can always see who’s responding to texts
    0:32:59 and calls and who’s on a call.
    0:33:02 So that makes it pretty easy as well.
    0:33:02 And then we use Slack.
    0:33:05 I communicate with my assistants via Slack
    0:33:08 so we can just have good communication and a plan.
    0:33:11 – I wanna commend you for plugging all our sponsors
    0:33:12 in this episode.
    0:33:14 – No, right.
    0:33:17 I didn’t know if it was a sponsor episode,
    0:33:18 but yeah, absolutely.
    0:33:21 – Yeah, indeed has been great as a sponsor.
    0:33:22 Open phone has been great as a sponsor.
    0:33:24 There’s, maybe as we keep going,
    0:33:25 we’ll check off a couple more here.
    0:33:26 – Yeah, exactly, right?
    0:33:27 – No, you’re doing awesome.
    0:33:29 – But yeah, we use a lot of different tech
    0:33:32 and just try and automate what can be automated
    0:33:34 and keep the personal touch alive as well.
    0:33:37 – Yeah, one thing I forgot to clarify
    0:33:38 on the cleaners themselves.
    0:33:40 You mentioned, hey, sometimes it’s better
    0:33:43 to have them as a W2 and maybe under the eyes of the law,
    0:33:44 they are, if they’re working for you,
    0:33:46 communicating with you every day.
    0:33:49 Like do you have that structured as contractors
    0:33:52 or they’re W2 people under your brand?
    0:33:55 – Yeah, they’re structured as subcontractors
    0:33:57 and we have them sign a subcontractor
    0:33:58 or cleaner agreement as well.
    0:34:00 So they know they’re a subcontractor
    0:34:03 and before I kind of even get them onboarded to do cleans,
    0:34:05 I have them fill out a 1099 form
    0:34:09 and sign my cleaners agreement and get insurance.
    0:34:10 I have insurance, but I also want them
    0:34:11 to have insurance as well.
    0:34:14 So everybody’s insured in case anything happens
    0:34:15 and absolutely things break.
    0:34:18 – Yeah, and if they were already doing freelance
    0:34:20 cleaning gigs or something they probably already had.
    0:34:21 – You know, they should have it,
    0:34:24 but I would say probably like 20% of them only have it,
    0:34:26 maybe less, like not very many have it as many as you think,
    0:34:28 but yeah, they should.
    0:34:30 – Like just a general liability policy
    0:34:32 for you’re in somebody’s house and you break something.
    0:34:34 – Exactly, like up to, I think up to a million
    0:34:37 is what it is kind of the standard there.
    0:34:40 So like a million dollars and it’s probably about $50 a month
    0:34:42 right around 50 a month for both parties.
    0:34:45 And yeah, we just structured as a subcontractor.
    0:34:48 Why? Because there’s payroll taxes,
    0:34:50 there’s workers comp, there’s a lot of other things
    0:34:54 that come into play and then when you have them as a W2.
    0:34:57 So it’s a little bit cleaner as a subcontractor,
    0:34:59 but you also have a little bit less control.
    0:35:01 I can’t really tell them what to do, how to do it.
    0:35:04 They can still not take jobs.
    0:35:05 Yeah, they can kind of work on their own schedule
    0:35:07 and I can’t really tell them how to do their work.
    0:35:09 And they can work for another company too.
    0:35:11 They can work for me and three other companies.
    0:35:13 – Sure, and you kind of get the impression
    0:35:16 that that is how somebody is gonna fill out their schedule
    0:35:18 as like a free agent almost.
    0:35:20 Well, yeah, I’ll do some work over here,
    0:35:22 I’ll do some work on my own and fill in the blank
    0:35:23 with something else.
    0:35:24 Maybe it’s cleaning, maybe it’s not,
    0:35:26 but I’m gonna piece together this income
    0:35:28 from a few different sources.
    0:35:30 So you got the day job, you got the cleaning business,
    0:35:34 you’re buying up a carpet cleaning business,
    0:35:36 you’re starting all this other stuff.
    0:35:37 Talk to me about a day in the life.
    0:35:40 Like, how do you juggle all of this stuff
    0:35:41 and all of it?
    0:35:42 It sounds like you got a great team of assistants
    0:35:45 that are kind of handling the day-to-day bookings,
    0:35:47 but there’s still gonna be fires to put out.
    0:35:48 There’s still like other things.
    0:35:50 What’s, walk me through a typical day
    0:35:51 if there is such a thing.
    0:35:53 – There’s so many fires to put out
    0:35:54 and that’s like what I am.
    0:35:56 Like being a business owner and everybody knows it,
    0:35:58 but I’m a professional firefighter.
    0:36:01 Like every day, you know, what keeps me sane,
    0:36:04 I try and always get myself a lift-in
    0:36:06 just to like say, at least I invest in myself today
    0:36:07 in some capacity.
    0:36:08 So I try and be as healthy as I can,
    0:36:11 get a lift-in if I can, and then try and eat healthy,
    0:36:12 but a day in the life.
    0:36:14 So when I first started this business,
    0:36:17 it take, the advantage I had or have or had
    0:36:18 was I’m single.
    0:36:19 I’m single, I had a girlfriend,
    0:36:22 but I didn’t have kids and I also worked a job
    0:36:24 or do still work a job that’s in sales.
    0:36:26 So there’s a little bit of flexibility
    0:36:27 as long as you’re hitting your numbers.
    0:36:28 And so I always hit my numbers.
    0:36:30 And so there was flexibility.
    0:36:31 And so I was able to kind of move around,
    0:36:34 but it wasn’t uncommon for me to work
    0:36:37 from nine or 10 p.m. till three.
    0:36:38 And so at first start of just being, okay,
    0:36:39 I’m gonna quit at two.
    0:36:40 Then it started to be, I’m gonna quit at three.
    0:36:41 Then I’m gonna quit at four.
    0:36:43 And so like I’ve got to, I’ve got to continue
    0:36:47 to be better about sleep and being more healthy.
    0:36:49 And then that way, because right now my health
    0:36:52 is probably not great, but it takes so much work,
    0:36:53 especially to get things going.
    0:36:54 – What are you doing during that time?
    0:36:57 Like nobody is available to talk to you at 2 a.m.
    0:36:58 – No, nobody’s available to talk to,
    0:37:00 but I’ve got a list of things I need to do.
    0:37:04 I wanna get like shirts for us to wear
    0:37:07 that people, my cleaners can wear if they so desire.
    0:37:09 We’ll pay ’em more, but it’s better for my brand.
    0:37:13 My books too, like so the finance is part of it.
    0:37:15 I’ve got to continue to keep up with that
    0:37:17 and who still owes me money, right?
    0:37:19 And so people that we usually do credit card payment
    0:37:21 prior to, because I don’t wanna mess around.
    0:37:23 If you don’t pay me, we have problems.
    0:37:25 – Sure, okay, fair enough.
    0:37:27 I do appreciate you sharing, like look,
    0:37:29 this was a lot of late nights trying to get this thing
    0:37:33 off the ground and those hours have gotta come somewhere.
    0:37:35 There’s a way to structure it in a way
    0:37:38 that doesn’t require you a ton like during the nine to five
    0:37:40 during the day to day, but there’s still like
    0:37:43 some heavy lifting, like just something doing the volume
    0:37:45 that you’re doing doesn’t happen without effort.
    0:37:48 And it’s good to hear that like no, no, no,
    0:37:49 there was some sacrifices made.
    0:37:51 – Yeah, just to kind of keep up with everything
    0:37:54 because your cleaners are constantly kind of need to paid.
    0:37:56 So I’m kind of like a piggy bank in some ways
    0:37:58 because they won’t pay and they won’t pay today.
    0:38:01 And it’s not uncommon like we had 22 cleans in a day
    0:38:04 and that’s a lot of moving parts, a lot of moving parts.
    0:38:05 And if somebody doesn’t show up,
    0:38:07 I need to have a backup and so on and so forth.
    0:38:10 – Is there any tool or system that you can use?
    0:38:12 ‘Cause yeah, you’re collecting revenue from the customer
    0:38:15 and then you gotta pay 40 to 60% of it out to the cleaner.
    0:38:18 Like is there some way to automate that?
    0:38:20 Or do you have to like go schedule 22 transactions,
    0:38:22 you know, each day?
    0:38:26 – Yeah, so the booking koala integrates with Stripe
    0:38:28 and you know, so free plug to Stripe there again.
    0:38:31 But anyways, that integrates and it holds a card.
    0:38:35 And so if it’s a recurring clean, it’ll just charge
    0:38:37 as soon as our cleaner clocks out.
    0:38:39 So the card’s charged once they clocked out
    0:38:41 and that collects the payment.
    0:38:42 – Yeah, I’m just trying to figure out
    0:38:44 ’cause it’s a lot to keep track of mentally.
    0:38:47 And so it sounds like the booking koala is helping.
    0:38:48 It’s okay, this person logged this job
    0:38:50 or this many hours, so they are owed this much
    0:38:53 and we collect it, like it’s tied to that card swipe
    0:38:55 from the customer and then make it more seamless, I guess.
    0:38:56 – Yeah, it’s a little seamless.
    0:38:59 But the thing is when you get commercial jobs too,
    0:39:00 that can be somewhat difficult
    0:39:01 because they usually don’t pay.
    0:39:03 It’s usually a net 15 or net 30.
    0:39:05 And it’s thousands of dollars.
    0:39:08 I’ve got to front that to labor, you know,
    0:39:09 and I won’t get that check.
    0:39:10 It’s gonna be a check payment too.
    0:39:11 It’s gonna be a couple of weeks later.
    0:39:14 So that’s just one of the small, it’s a small challenge,
    0:39:16 but it’s okay, it’s worth it.
    0:39:18 – Right, so you’re gonna have some cash flow
    0:39:19 to be able to make that float.
    0:39:21 – Exactly, you have to have a little bit more cash flow
    0:39:22 to make that work, yep.
    0:39:24 – What’s surprised you the most
    0:39:25 over the last couple of years of building this?
    0:39:27 – You can make money doing anything.
    0:39:29 Like if you want to cut trees down,
    0:39:30 I guarantee you can make money.
    0:39:32 As an entrepreneur, there’s always ways to make money.
    0:39:34 Just think of something that people pay for
    0:39:35 and you can do it yourself.
    0:39:37 I don’t want to have self-limiting beliefs too
    0:39:40 because like when people say you can’t do that, why not?
    0:39:41 Why not?
    0:39:43 So self-limiting beliefs is one thing
    0:39:45 that you can make money in two things.
    0:39:48 And the other thing is like, we literally, in my opinion,
    0:39:50 I think you can accomplish anything you want to do.
    0:39:52 It’s just about what you’ll sacrifice.
    0:39:53 Because I’ve seen it every time,
    0:39:54 like if I wanted to continue to coach,
    0:39:56 I could just want to sacrifice a little bit longer
    0:39:57 for a little bit more.
    0:39:59 And I could have done what I wanted to do.
    0:40:00 Same thing with this business.
    0:40:02 Like we can probably continue to grow this
    0:40:03 as far as we want to go.
    0:40:05 It’s just about what you’ll sacrifice.
    0:40:07 How many more fires do I want to put out, right?
    0:40:09 Because there’s more money equals more fires,
    0:40:12 but truly like you can make so much money
    0:40:14 through this through being an entrepreneur
    0:40:17 if you are willing to withstand a lot of pain.
    0:40:19 And some pain, I’m not gonna say it’s all pain,
    0:40:20 but like I was talking with the person
    0:40:22 I built the business from yesterday
    0:40:24 and she goes, that’s a business owner, right?
    0:40:25 Like it sucks most of the time
    0:40:26 until we go cash that check, right?
    0:40:28 That’s like usually the best time.
    0:40:30 And so being a business owner, small business owner,
    0:40:31 like a lot falls on our shoulders,
    0:40:35 but I enjoy the daily adventure truly,
    0:40:38 like the roller coaster and like winning or like,
    0:40:39 hey, we did a great job.
    0:40:40 Let’s keep on pushing forward.
    0:40:42 Like I actually enjoy that.
    0:40:44 And I don’t really think of it as work.
    0:40:46 Like to me, it’s actually pretty fun.
    0:40:47 Yeah, if you can turn it into a game,
    0:40:48 if you can have fun doing it,
    0:40:51 recognize that you’re privileged to be able to play it
    0:40:55 and try and play it at a competitive and high level
    0:40:56 and get better every day.
    0:40:58 The advantages like no two days are the same,
    0:41:00 which is kind of exciting.
    0:41:00 Yeah, exactly.
    0:41:02 And I’m a bit grateful to have a lot of job
    0:41:04 or like, at least my one corporate job was like that,
    0:41:05 where it’s like, you’re driving around,
    0:41:07 you’re talking to different people.
    0:41:09 There wasn’t a whole lot of monotony to it,
    0:41:10 which I think helped.
    0:41:12 But, and then as a business owner, right,
    0:41:14 it’s just professional firefighters.
    0:41:15 What’s gonna happen today?
    0:41:18 And then try to build systems and processes around like,
    0:41:20 okay, I could squash out this fire,
    0:41:22 but how do I make sure it doesn’t flare up again
    0:41:24 and getting better about that?
    0:41:24 Yeah, exactly.
    0:41:28 And so, and my assistants are huge for me, you know,
    0:41:29 having them and just,
    0:41:31 I guess I spent a lot of time with them.
    0:41:33 So I don’t talk to the customer a whole lot anymore,
    0:41:36 but I spend hours with them given them direction on,
    0:41:39 hey, here’s what I need you to tell this customer,
    0:41:40 tell this cleaner, here’s what we’re gonna do there.
    0:41:42 And just giving them a general plan,
    0:41:44 but kind of having them execute it.
    0:41:46 Yeah, having them execute it.
    0:41:48 So they’ve been huge.
    0:41:50 Are you going to expand geographically?
    0:41:52 If you wanna keep putting out more and more fires
    0:41:54 as the revenue grows or, you know,
    0:41:57 franchise this thing nationally, what’s next for you?
    0:41:58 You gonna sell it?
    0:41:59 Yeah, yeah, yeah, yeah.
    0:42:00 So great question.
    0:42:02 I mean, do I wanna franchise?
    0:42:04 I never thought I wanted to own a cleaning business.
    0:42:06 So, you know, who knows?
    0:42:08 But right now that’s not necessarily something I wanna do.
    0:42:10 Do I want to eventually sell it?
    0:42:13 Yeah, and probably just continue to grow, I guess,
    0:42:14 but eventually sell it.
    0:42:16 But do I wanna go a different area?
    0:42:18 Like I said before, I kind of tried that
    0:42:20 and I did it in Texas and it worked.
    0:42:23 I mean, in a year, I don’t know if I’ve even done,
    0:42:25 I don’t even think I’ve done $100,000 in sales,
    0:42:27 which would be 12 times eight.
    0:42:29 That’s not even probably 10,000 a month.
    0:42:31 You know, so that’s not real,
    0:42:32 that’s not really, really that big.
    0:42:34 It’s actually probably really small,
    0:42:35 maybe less than 100,000.
    0:42:37 So to think that you can scale it and you–
    0:42:39 I don’t know, pause you there.
    0:42:41 I imagine a lot of people listening be like,
    0:42:43 “Dang, we can’t use the word only.”
    0:42:44 In front of 10 grand a month.
    0:42:47 It’s still pretty significant from something,
    0:42:50 to wheel something into existence from zero to one.
    0:42:51 It’s a pretty big deal.
    0:42:51 Yeah, you’re so right.
    0:42:52 Yeah, great point.
    0:42:54 It’s small and it’s hard to keep up
    0:42:57 and I’m not pushing as much effort into it.
    0:43:00 Like I could probably hire somebody to cold call companies
    0:43:02 and push more reviews there
    0:43:07 and also push more up SEO or online stuff there,
    0:43:08 but I’m not.
    0:43:10 So do I wanna grow one another place?
    0:43:11 Only over acquisition.
    0:43:13 Probably not starting from the ground up again.
    0:43:15 Would I sell this one someday?
    0:43:16 Yeah, I would sell it.
    0:43:17 And not because I don’t wanna do it.
    0:43:18 I like doing it.
    0:43:19 I like what I’ve built,
    0:43:21 but I always kinda wanna keep leveling up
    0:43:23 whatever that may be.
    0:43:24 Growth through acquisition.
    0:43:26 Now you’re getting into different niches
    0:43:28 kind of in the home services space
    0:43:30 like carpet cleaning and painting
    0:43:32 and kind of if you follow the same playbook,
    0:43:34 you think the same playbook is gonna apply
    0:43:35 across different verticals?
    0:43:37 I think there’s some similarities
    0:43:39 but there’s definitely differences too.
    0:43:41 The good thing about cleaning is that it’s,
    0:43:42 recurring, okay?
    0:43:43 That’s your best thing about it.
    0:43:44 It’s pretty low ticket.
    0:43:48 We could be doing $150 jobs and by the time,
    0:43:50 if I’m a lot of times a business owner
    0:43:53 maybe makes 15 to 30% of their gross sales.
    0:43:54 15 to 30%.
    0:43:56 If you’re on the high side, like you’re doing awesome.
    0:43:57 Yeah, after playing for the cleaners
    0:43:59 and all the other overhead and marketing
    0:44:00 and stuff like that, yeah.
    0:44:02 Exactly, ’cause there’s just always more fees.
    0:44:04 And so if I make 25% of 150,
    0:44:07 that ends up being like 40 bucks, something like that, right?
    0:44:09 Yeah, so very much a volume game, right?
    0:44:11 Like how do we keep stacking up these recurring clients?
    0:44:13 Exactly, so recurring is good in it.
    0:44:15 The low jobs are not so good
    0:44:17 and then you get the customers who can be difficult
    0:44:19 because they have expectations that,
    0:44:21 their grandma used to pay somebody 20 bucks an hour.
    0:44:24 So now that’s the difference in it.
    0:44:27 But like, whereas the other trades we talked about painting
    0:44:28 is a much higher ticket average.
    0:44:30 Average ticket for that is a couple thousand.
    0:44:31 For carpet cleaning,
    0:44:33 the average ticket’s a little bit higher as well.
    0:44:35 So when your ticket’s higher,
    0:44:37 I think you can market differently
    0:44:39 where like door knocking,
    0:44:42 I think can be more valuable with those other ones,
    0:44:43 with those other trades potentially,
    0:44:44 not as much as with cleaning.
    0:44:46 You don’t need to go knock people’s doors.
    0:44:47 There’s not gonna be any ROI.
    0:44:49 I think the marketing’s gonna be a little bit different.
    0:44:50 That’d be the biggest thing.
    0:44:53 That was, that was the, you know, my experience.
    0:44:54 You know, knock on doors, try and sell some paint jobs.
    0:44:56 Hey, can I come back this weekend
    0:44:58 and give you an estimate and allow the rinse repeat?
    0:45:00 Yeah, great point.
    0:45:01 That’s the thing about that.
    0:45:03 Like painting is very, very in-person.
    0:45:06 I mean, I’ve got to go to their house.
    0:45:06 I’ve got to do an estimate.
    0:45:08 I’ve got to spend a couple of hours with them
    0:45:10 just to hope I get a shot, right?
    0:45:13 And whereas cleaning, I’ve got it pretty much automated.
    0:45:14 I don’t have to go there
    0:45:15 unless it’s gonna be a commercial clean
    0:45:17 then they want me to meet with them.
    0:45:19 So that’s the flip on those two.
    0:45:21 Yeah, well, this has been fascinating.
    0:45:23 I’ve been taking a ton of notes.
    0:45:25 I think it’s really an interesting niche.
    0:45:28 It’s a really interesting illustration of something
    0:45:31 that you can do across any number of different niches.
    0:45:33 Again, NebraskaEliteCleaning.com
    0:45:34 where you can find Skyler.
    0:45:36 We’ve mentioned Home Services Academy.
    0:45:37 This was Johnny Robinson.
    0:45:38 Johnny was on the show a couple of years ago
    0:45:41 talking about his window washing business at Squeegee God.
    0:45:43 Follow along with it with Johnny over there.
    0:45:44 Always interesting stuff.
    0:45:45 Let’s wrap this thing up
    0:45:47 with your number one tip for side hustle nation.
    0:45:49 I just think if you stick with something long enough
    0:45:52 and you’re willing to get your teeth kicked in long enough,
    0:45:54 you’ll succeed, like truly.
    0:45:55 If you stick with it long enough
    0:45:56 and you’re willing to get your teeth kicked in,
    0:45:57 you can do it.
    0:45:59 I’ve always said to, life is like,
    0:46:00 you can get anything you want done
    0:46:01 just about what you’ll sacrifice.
    0:46:04 If you want to sacrifice a Saturday here and there
    0:46:06 for 30 minutes being on the phone with a customer
    0:46:08 and you’re willing to do that, you can make it.
    0:46:11 There’s different things like that, but at least to start.
    0:46:13 But my number one tip is just like stick with it
    0:46:15 and give something a good shot
    0:46:17 if you want to try something that can work.
    0:46:20 – Yeah, that’s an interesting reframe about sacrifices.
    0:46:23 Obviously sticking with it, persistence, grit, all that.
    0:46:25 Like I’m on board with that within this idea of,
    0:46:26 what are you going to sacrifice?
    0:46:28 And you can think about in the pie chart of your day.
    0:46:30 Hey, look, we’re all dealt 24 hours in a day.
    0:46:31 If I want to build something,
    0:46:32 I’m going to have to read,
    0:46:34 invest some of these hours somewhere else.
    0:46:36 Somewhere that they’re not currently being used for.
    0:46:38 And that might feel like a sacrifice.
    0:46:39 What are we going to do?
    0:46:40 It’s like, if somebody always talks about,
    0:46:43 the word decide is like from Latin, like to cut.
    0:46:44 It’s like, well, what are you going to cut, right?
    0:46:45 And then it’s like, well, now I’m going this way
    0:46:48 because I cut off that other thing with my decision.
    0:46:49 And it’s like, I guess it’s maybe from incision,
    0:46:50 probably the same route.
    0:46:51 But it’s interesting.
    0:46:53 Yeah, what are you going to sacrifice?
    0:46:54 – Yeah, it’s so true.
    0:46:56 My sacrifice to Ben, hey, we have a new cleaner.
    0:46:58 I got to go see, I want to see how she did.
    0:46:59 I know this is a vacant house.
    0:47:01 I’m going to go drive there tonight.
    0:47:02 But for me, it’s kind of fun.
    0:47:03 Like I’m going to go drive there.
    0:47:04 I’m going to go test her out and see how she did.
    0:47:06 But it also can be seen as a sacrifice.
    0:47:07 I think those are probably the two biggest things, right?
    0:47:09 It’s like, I mean, they’re giving it my time
    0:47:11 or I’m giving it a headache and I’m trying to put out a fire
    0:47:12 and deal with a mess.
    0:47:16 – Yeah, reminded of that line that an entrepreneur is someone
    0:47:18 who’s willing to live a few years like others won’t.
    0:47:20 So they can live a lot of years like others can’t.
    0:47:23 And that’s definitely something that has stood out
    0:47:26 in this conversation along with the idea of being able
    0:47:28 to have a longer time horizon.
    0:47:30 Being able to say like, look, the day job’s okay.
    0:47:33 I don’t need to, I don’t need to make rent tomorrow.
    0:47:35 Like if it takes a little bit longer,
    0:47:36 like that’s totally fine.
    0:47:39 Building the team, building the reputation,
    0:47:42 building the, you know, that incredible online reputation
    0:47:44 for the brand such that when you show up in person,
    0:47:47 there’s like this preconceived notion
    0:47:48 of what that experience is going to be like
    0:47:50 based on the online presentation.
    0:47:52 It’s that branding, that positioning.
    0:47:54 I think Nebraska Elite Cleaning has done an awesome job
    0:47:55 with all of that.
    0:47:57 So kudos to you on everything that you built
    0:47:59 and everything that you’ll continue to build.
    0:48:00 We’ve been talking cleaning today
    0:48:02 about that’s not the only service
    0:48:03 that you could apply these tactics to.
    0:48:05 To get your creative juices flowing,
    0:48:08 make sure to grab your free listener bonus for this episode.
    0:48:11 It’s my list of 101 service business ideas.
    0:48:13 Just head over to the show notes for this episode
    0:48:18 at sidehustlenation.com/skiler, S-K-Y-L-E-R.
    0:48:19 Or follow the link in the episode description.
    0:48:20 I’ll get you right over there.
    0:48:22 Again, that’s 101 service business ideas
    0:48:23 that you might be able to apply.
    0:48:26 Some of Skyler’s marketing playbook too
    0:48:28 and a little bit of fulfillment playbook too.
    0:48:30 But big thanks to Skyler for sharing his insight.
    0:48:32 Thanks to our sponsors for helping make
    0:48:33 this content free for everyone.
    0:48:36 You can hit up sidehustlenation.com/deals
    0:48:39 for all the latest offers from our sponsors in one place.
    0:48:40 Thank you for supporting the advertisers
    0:48:41 that support the show.
    0:48:42 That is it for me.
    0:48:43 Thank you so much for tuning in.
    0:48:45 If you’re finding value in the show,
    0:48:47 the greatest compliment is to share it with a friend.
    0:48:48 So fire off that text message.
    0:48:49 Hey, check this out.
    0:48:50 We could totally do this.
    0:48:51 Look over at this guy’s build.
    0:48:53 Until next time, let’s go out there and make something happen
    0:48:54 and I’ll catch you in the next edition
    0:48:56 of the Side Hustle Show.

    Building a remote cleaning side hustle from scratch. How crazy unique is that? This is a model that Skyler Sullivan took when he found nebraskaelitecleaning.com.

    He helps homeowners get the help they need while also helping on-the-ground professional cleaners get the work they want — and still makes a margin in the middle.

    And the most interesting part is he’s running this $60k/month operation in less than two years — all while keeping his day job.

    Tune in to Episode 645 of the Side Hustle Show to learn:

    • How Skyler landed his first customers and cleaners
    • How to market a remote cleaning business in today’s world
    • Exact tools and strategies he uses to scale a service business

    Full Show Notes: The $60k/mo Remote Cleaning Side Hustle

    New to the Show? Get your personalized money-making playlist here!

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  • Side Hustle Showdown: Buying a Business vs. Investing in Real Estate (Greatest Hits)

    AI transcript
    0:00:05 Here’s an oldie but a goodie from the archives, from the Side Hustle Show Greatest Hits Collection.
    0:00:12 What’s up, what’s up, Nick Loper here. Welcome to the Side Hustle Show because you are the CEO of your own life.
    0:00:23 The Side Hustle Showdown series returns today with another friendly debate style episode pitting two popular side hustles against each other so you can decide the best path for you.
    0:00:28 On the table today is investing in real estate, one of the oldest side hustles in the book, right?
    0:00:45 And buying a small business, something that may or may not be on your radar but I think should be because somebody else, in this case, has already done the heavy zero-to-one lifting to get that business up and running in a more affordable way to buy some cash flow potentially.
    0:00:49 So I think both are viable options to insert some, call it time leveraged cash flow.
    0:00:55 I don’t necessarily want to say passive income but some time leveraged cash flow into your financial picture.
    0:01:04 And to help out with this debate, I’ve invited back two Side Hustle Show alumni, two Side Hustle Show favorites, representing the real estate side.
    0:01:13 He’s the owner of over 100 properties and he’s the author of “Retire Early with Real Estate” from coachcarson.com.
    0:01:16 It’s Mr. Chad Carson. Chad, welcome back to the show.
    0:01:18 Yes, great to be here, Nick. Thanks for having me.
    0:01:31 And in the other corner, representing the business buying side of the debate, she’s the owner of several what she calls “boring businesses” including Laundromat and a podcast production service.
    0:01:40 She’s the author of “Main Street Millionaire” from Contrarian Thinking and Contrarian Cash Flow is Cody Sanchez. Cody, welcome back.
    0:01:42 Thanks for having me. Stuck to do this.
    0:02:04 Let’s do this. Maybe we’ll start off with your portfolio at a glance as it exists today and the cash flow or lifestyle that that affords you because it didn’t happen overnight but I think it’s helpful to maybe start with what is possible through 5, 10, 15 in Chad’s case, consistent years of dedicated effort and maybe Chad, you can kick us off.
    0:02:21 Yeah, sure. So I have been doing this for about 18 years and I started right after college just flipping houses. So it was a business of a little bit different what I’m doing today. We have rental properties today. I have a business partner when I say “we” and we’ve been working together from the beginning and we’re in the niche of student housing.
    0:02:35 Actually, I live in Clemson, South Carolina. So anybody heard of the Clemson football team. That’s kind of the notable brand out there but it’s a big state university in South Carolina. That’s where I went to school and I moved back here and really just started buying single family houses.
    0:03:01 So there’s a lot of different niches within real estate but I bought houses, then kind of grew into the small multi-unit space and so I have also mobile homes. I’ve done some land investing and some note investing where we loan money to other people. So a lot of variety within real estate but sort of our bread and butter over half of what we do here in Clemson are these student rentals and even within the student rental niche, we’re kind of the lower price student rentals.
    0:03:09 We’re trying to get the affordable grad students who are going to the university, paying their own way, getting a scholarship. That’s sort of the approach we take to real estate investing.
    0:03:25 And when I think about some of the places that I lived in college and in the surrounding neighborhoods, it seems like you have a stomach for some potential problems going on in the student housing but it’s steady demand at least I guess is always the flip side of that.
    0:03:44 Exactly. Yeah, I mean you watch Animal House and this old school college movies and it would probably drive you away from that business but I think like any business, right? If there’s some kind of barrier to entry, that’s usually a good thing and you can operate more efficiently and we screen our tenants and we’ve had very few problems and I have property managers who do most of the day-to-day work.
    0:04:13 So just sort of from a lifestyle standpoint, I’ve done most of the work myself in the past other than the repair work. I’m not handy at all but I’ve done the leasing, I’ve done the management, I’ve done the acquisitions and so it’s more at the stage I’m at right now, it’s more of a I have property managers doing most of the day-to-day stuff, the maintenance calls, those sorts of things and I manage it from a higher level and probably spend 30 minutes to a few hours a week doing that just depending on the time of year and that’s sort of my day-to-day, week-to-week kind of operation.
    0:04:31 And despite it being on the surface, a very localized kind of hands-on type of business, you’ve been able to do it remotely. I know you were in Ecuador for a year, year and a half, couple years back and have set this up in such a way where you’re not the guy getting called in the middle of the night to come fix a toilet and stuff like that.
    0:05:01 Exactly, yeah, real estate, I always compare it to, it’s like a startup in the beginning and it’s a true investment in the end. So when you first start, I mean, especially when you have direct ownership like what I do, you’re going to be in the person evaluating the market, you’re going to be looking at properties, you’re going to be building a team and so there’s some intensity to that and there’s some time involved but once you have the properties, a stabilized rental property that has good financing, a good cash flow, it could be a very, very passive investment. It’s less of a business, more of an investment at that point.
    0:05:23 And so, especially when you hire property managers and you have a good team of people to fix stuff, we lived in Ecuador for 17 months and it was really literally 30 minutes a week, I would do a little bit of bookkeeping, just kind of checking on things, talking, you know, text with people here and there and I was in across the world, another hemisphere and things went probably better than what I was local. So it was a good test exercise for us.
    0:05:44 I like that. Somebody referenced what they called the laptop test on the show earlier this year was like, if you close your laptop, how long does the business last before something breaks or causes irreparable harm? And I think that’s an interesting one. Like, yeah, I can manage this thing remotely. Cody, tell me about your boring business portfolio as it exists today.
    0:06:13 Sure. Well, I mean, I started with one, so there’s no need to be, you know, intimidated by anything, but I have about 15 businesses we own now. Those vary from, you know, making a couple hundred K to millions of dollars. My first deal was certainly not that. Prior to investing direct in SMBs, small and medium businesses, I just invested in varying types of businesses for a long time. So we had a cannabis business fund that we invested about, I don’t know, $250, $300 million and about 68 companies.
    0:06:34 And then prior to that, we bought asset management firms, so a finance type of business in Latin America. So the common thread through all of this is just looking for where’s the arbitrage opportunity where the market still is underpricing an asset. So underpricing something like real estate or underpricing something like cannabis or underpricing something like a small business.
    0:06:56 And thus, I have an opportunity to not have to be better than everybody else. I don’t have to be the best at running something. I just have an opportunity to get in at a really good level and then run with that. And so the SMB space, this small and medium business space, is something that I’ve been really interested in for. I started investing in this space probably 10 years ago and did some early deals with partners.
    0:07:15 But the part that I find fascinating is these are businesses that do $5 million or less in revenue. They’re the businesses that all of us use every day, the cleaning service that comes to your house, the landscaping service that does your yard, the accounting professional that you utilize, the plumber that you have to call when stuff’s broken, the laundromat or the HVAC company that comes and fixes your air conditioning.
    0:07:29 So we have owned or do own pretty much all those types of businesses, totally different sectors and niches. And what I like about them is this model of investing and buying boring businesses has existed forever. It’s called private equity.
    0:07:45 The difference is that these big, huge firms like Blackstone, Carlisle, KKR, they went out and used OPM, other people’s money, to buy these businesses with bank loans, leverage, debt, right? And it is just like when you purchase a house, right?
    0:08:01 Nobody really, I mean, people buy cash, buy houses with cash, but usually refinances into a mortgage. That’s what you do with small and medium businesses. So you use something called the SBA loan. So, you know, SBA is just a government allowed loan to buy a majority of a small business up to 90%.
    0:08:17 So you only have to put 10% down, very similar to a mortgage, except the terms are usually anywhere from five to seven to 10 years. And usually my deals, I can pay off the whole business within three to five years. So at the end of three to five years, I own the business outright and have a cash flowing asset.
    0:08:27 Maybe sounds a little intimidating, but I keep trying to push on people. In my opinion, doing a startup is really hard. It doesn’t always work. And so if you could buy profit from day one, I think it’s interesting.
    0:08:41 It absolutely is interesting. In fact, it was Ace Chapman on the show years ago when I need cash flow, I go buy it, which was something I never heard of, never considered before, but it was interesting. He was talking specifically about online businesses to go and do that.
    0:08:57 But there’s plenty of opportunity, maybe in your hometown in the next townover for these, maybe people just want to get out of the operation and maybe there’s an opportunity. If you don’t have the expertise to be the expert plumber, hire an operator or keep the existing team in place.
    0:09:14 I think it’s an interesting way to go, kind of get into some of that management fundamentals and other stuff too. But let’s say I like this call to find undervalued assets. Where’s the arbitrage opportunity? Where is the market not cut up to what these things may actually be worth?
    0:09:25 And so you mentioned I want to find businesses that are doing under $5 million in annual revenue. If you have a little bit less of your own capital to put at risk, just keep ticking that number down a little bit.
    0:09:33 But Cody, talk to me about I’m in the market for this, that you make this sound pretty compelling. Where do I even start shopping?
    0:09:46 There’s two ways to play this. Let’s say you have $25,000, $50,000 that you could put to work. Maybe that’s too much and you have $0 to put to work, but you could raise from some friends and families around you, right? So let’s say 25K to 100K.
    0:10:03 What I would do is first, if I’m looking to buy a business, you got to learn how to do it. We can talk about the nine steps and how you go through that process. But let’s keep using the real estate similarity because it’s very similar. I mean, I would say that, and it’s Chad, right? I keep wanting to call you Carson because…
    0:10:22 Either way, that’s the last name. Okay. I like the double iterations. Anyway, Chad’s actually bought what I believe are actually businesses in a way too, mobile homes, right? Mobile homes are real estate, real estate heavy business, but cash flowing asset with a different profile, let’s say, than a lot of real estate.
    0:10:35 And historically, you could technically not own the land in some of those instances and you could be a property management company in this space. Anyway, so there’s lots of ways to do this. But if I had a small amount of capital, what I would go do today is I’d first learn how to do it.
    0:10:47 There’s lots of resources online. We have something called unconventional acquisitions. You can sign up for the free newsletter. There’s also a great book. I actually have it right here. It’s called Buy, Then Builds, Walker Diebel. It costs you $10 to go buy his book. So I would start there.
    0:11:04 But then the next step is look around to your biggest costs or any costs you have. One of the first companies, well, one of the early companies we bought is my landscaping guy. The guy wouldn’t take credit cards, didn’t have automated software, couldn’t do subscriptions.
    0:11:17 And I kept having to chase him down with a check or cash, right? This is just the guy that was coming to do my lawn. And so finally, I started talking to him and I’m like, what’s the deal? Like, could we get something subscription going on or whatever? And I started talking to him about his business.
    0:11:30 And he’s like, yeah, man, I mean, we do about a million dollars a year. We take home about $300,000 of that million dollars, like we meaning he and his son who works for him. And we’re like overwhelmed. We don’t know how to operationalize it, right?
    0:11:43 And I said, well, hey, what if I invested in this business? What if I gave you 100K? And I show you how to connect subscriptions, connect automated payments to it. And you give me a cash flowing percentage of your business continuously.
    0:11:54 And so if you don’t know how to hire an operator or run a business yourself, I would start with something like that. Find an operator or a business that you can own a percentage of it as a cash flowing asset.
    0:12:03 And then you would go to the next step. I like to talk about laundromats because they’re easy quarters in, you know, quarters out and wash and dry clothes.
    0:12:19 And so the other type of business you can look at are laundromats, you know, vending machines. These are lower cost businesses, businesses you can buy for $200 to $500 to $600,000. You only put down 10% of that because you use an SBA loan and you find them on sites like Bizbuysel, for instance.
    0:12:26 Just taking some notes here, we’ve got a full episode actually on the laundromat buying operation with Jordan Berry from earlier in the year.
    0:12:27 Love that.
    0:12:45 Is there a criteria that you’re looking for in terms of free cash flow, in terms of like you mentioned with the landscaping business, like there are some obvious inefficiencies here where if we could just make these small tweaks to the operations, like the business would be worth a lot more, or does that not even matter?
    0:13:01 When I go to invest in a business, I personally like to see additional upside. So like I was joking with some other investors in the space, like every time I see a fax machine or that they have like paper ledgers, I’m like, yes, this is great.
    0:13:13 We are going to be able to change this so easily. So those things that are painful for customers can actually be places where you remove friction and thus increase money in and potentially your average order size.
    0:13:28 So I like that. But if you were just starting, I wouldn’t do a turnaround. Like you don’t want to take Louise’s Lonscaping business. It’s a mess and like terrible and try to fix it and invest it and turn it around typically because that takes a little bit more sophistication.
    0:13:32 But you could take a business like his and apply one little small differential.
    0:13:43 So the first thing I usually talk to people about is first you want clarity of vision for yourself. So like your friend said, when I need cash flow, I go buy it. I would say, okay, I want to make $100,000 on a small business.
    0:13:52 That’s my clarity. I want 100K and I want to do it in San Diego, right? I need a business in San Diego that does 100K free cash flow.
    0:14:02 And then I would go out and I would start looking on sites like Bizbuysel and say, okay, can I screen for businesses that make at least $100,000 in cash flow that are located in my geographic area?
    0:14:09 Let’s see what kind of businesses there are that are out there. And what you’ll quickly find is they’ll be like, I don’t know, a doctor’s practice.
    0:14:16 Well, maybe that won’t work because you’re not a doctor. So you can’t run that business or you could hire somebody else to do it. Or maybe that doesn’t interest you.
    0:14:27 But maybe there’s a business that you’re a graphic designer and there’s a graphic design agency that’s located in the town that you live in for sale and you want to go buy that.
    0:14:32 Or maybe you’re a real estate investor like Chad and he has a bunch of property, but right now real estate is way too expensive.
    0:14:39 And so what he would prefer is to go buy a property management agency or a landscaping business that could service his sites.
    0:14:44 Or maybe you would buy a brokerage business that could service his sites. And that’s how I would start thinking about it.
    0:14:57 How much money do you want to make? Where is it located? Where could you either understand a business easily or have it tied already in what we call ancillary services to skills or businesses that you already have?
    0:14:58 Does that make sense?
    0:15:13 Yeah, that’s helpful too. Not just go shopping through the catalog and say, “Well, what is out there?” Like, you know, look where you may be able to lend some specific expertise or have some area of interest in versus just help the numbers look good on this one.
    0:15:24 Chad, is it a similar process for you kind of starting with the end in mind? Like Cody mentioned, well, I want to make this X amount of cash flow every month from this property. Or is it just like, well, here’s the inventory that’s available?
    0:15:34 Yeah, I’m actually hearing a lot of similarities. It’s interesting. Some of Cody’s process and some of what she looks at. One of the benefits that I heard Cody mention is that going with something you understand.
    0:15:43 Like, I always quote Warren Buffett who said, you know, he only buys simple and understandable businesses for himself. And that meant for a long time he didn’t buy high-tech businesses.
    0:15:52 He eventually bought Apple or somebody worked for him bought Apple. But, you know, he would buy these boring big companies. You know, he bought Geico and did insurance forever and he did all sorts of other things.
    0:16:03 And so I think real estate is a very similar approach. And I think one of the biggest advantages of real estate because it is a form of business is that it is one of the most simple and most understandable businesses.
    0:16:13 We all live in places. We live in an apartment. Even if you own property, you’ve lived in an apartment. You’ve lived in a house and it’s so intuitive what makes a good real estate business or not.
    0:16:18 And a lot of it is revolving around location. So you don’t have to live next to the real estate that you buy.
    0:16:30 But it sure makes a lot of sense if you can buy in your backyard because there’s so many little opportunities street by street neighborhood by neighborhood where you can find these arbitrages where one neighborhood maybe is on fire and it’s really amazing.
    0:16:38 And people are bidding up properties. But there’s another neighborhood a half a mile away or a mile away as some of the similar properties to that neighborhood.
    0:16:51 Maybe it’s on a similar bus line. Maybe it’s got a little park that doesn’t have quite as much love as this other location does. And so you can find these locations first and foremost where there’s opportunity that you understand.
    0:16:59 And then, of course, you still also go searching for cash flow. And there’s a big variety of how much cash flow certain properties will give you.
    0:17:05 And I always look at it. There’s kind of an inverse relationship between risk and the amount of reward you can get right now.
    0:17:09 So some of the properties that do have more risk, there’s more things that can go wrong.
    0:17:22 You can either turn around projects kind of like the businesses Cody was talking about if you find a fixer upper house or fixer apartment building where 50% of the units are vacant where there’s drugs going on where lots of lots of things are need to be fixed in that building.
    0:17:27 They’re using fax machines to get people applications, you know, that’s a really big opportunity.
    0:17:36 That’s what actually what we have typically bought those kinds of properties where they’re under rented, they’re under managed, there’s vacancies, and then we’ll buy those and turn them around.
    0:17:53 And in that case, you’re making some cash flow today. And maybe like we use something called a cap rate a lot in real estate, which is just when you look at a price that you’re paying and you assumed you had no debt on the property, even if you’re going to use debt, it’s the unleveraged rental yield that you would produce by buying that property.
    0:18:01 And a typical unleveraged yield like on a multi unit in my town right now might be 6 to 7%. And that’s lower than what it used to be.
    0:18:10 But if you buy a property that needs work, it’s a turnaround project, we often see some that we can get on our unleveraged yield might be like 9, 10, 11%.
    0:18:15 Those are kind of typical numbers that I’m looking for from a cash flow standpoint.
    0:18:25 But then there’s also appreciation. There’s also using leverage where you can amortize your loan. So there’s a lot of other profit centers beyond that core kind of cash flow analysis.
    0:18:35 But cash flows, the kind of starting point from the financial standpoint and then location and desirability for your tenants or your buyers, that’s really what drives everything.
    0:18:41 And that’s why I think it’s such an intuitive business, because we don’t have to go to school to figure out what’s a good real estate location.
    0:18:46 We just need to walk out our back door and start walking around the neighborhood and figure out where people want to live.
    0:18:53 Yeah, it’s funny that it’s called cap rate, because it’s like different industries just have to come up with different names for the same things.
    0:19:01 Like, oh, on a boat, we’re going to call the left side port for some reason, just for no other reason than just we want to make up new words.
    0:19:13 Okay, so 6 to 7% unleveraged yield, essentially cash flow yield on an annual basis, a little bit higher if the project is going to require a little more love and fixing up before it’s suitable for rent.
    0:19:20 Is the return on investment math similar for small businesses? We’ll find out from Cody right after this.
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    0:21:39 Is the math similar, Cody, for small businesses, or do you see kind of like penciled out, you know, the equivalent cap rates a little bit higher or lower?
    0:21:48 Yeah, we look at it different. Well, first of all, I would say on an apples-to-apples comparison, let’s use like cash-on-cash return, right, which is very standard in real estate.
    0:21:56 So if I put a dollar down, what is my return on that dollar? And you can use that same thing in business, buying businesses, or buying real estate.
    0:22:04 If I was to ask you what would be an average cash-on-cash return you would get right now, Chad, in real estate and maybe give me like a few asset classes or something.
    0:22:08 What would that be? And maybe not just you, but like the market because maybe you’re better than the market.
    0:22:16 Yeah, I mean, students, people that I work with who are buying right now, if they weren’t getting 8% to 10%, that would be probably a good thing to shoot for.
    0:22:26 But I would say as you get into mobile homes, for example, or some of these more, you know, you kind of niche down to student rentals, you know, some of the non-vanilla kind of areas of real estate,
    0:22:32 you’re going to get demand higher returns for those because not quite as big a demand for the resale part of that market.
    0:22:35 So I think that’s, it kind of goes up and down depending on that.
    0:22:44 Right. And so it might be, let’s call it like 8 to 15, maybe 20 if you find some crazy property, right? Like that would be pretty amazing right now.
    0:22:55 The interesting part about buying a small business is, let me caveat what this is saying, there’s more risk in some ways because, you know, you have a hard asset with real estate, right?
    0:23:02 And that hard asset is pretty easy to sell typically one way or the other. And there’s a general marketplace for them.
    0:23:06 There’s usually not a lot of differentiation in the type of person that can buy them.
    0:23:12 Like there’s a lot of people that can buy single-family homes. There’s a lot of people that can buy multi-family homes, right?
    0:23:23 So there’s the flip side. But the positive side is, most of my deals have high double-digit to high or middling triple-digit cash on cash returns.
    0:23:32 So, you know, I’m not doing a deal unless I’m making usually like about 100% from a cash on cash return perspective.
    0:23:42 A lot of my deals have 600% cash on cash returns. And the reason why is because I can have a small amount down, let’s say 10% using the government loans that they give you.
    0:23:50 Or I can use seller financing and also have something like usually they’ll want to be a little bit more 20%, 30% down depending on what the business is.
    0:23:55 And the way that you value these properties or these businesses is two to three times their profit.
    0:24:03 So if I have a business that makes $100,000, that business has worked two to three times the $100,000 on average, right?
    0:24:11 So I can break even entirely on my business purchase inside of two or three years if nothing goes wrong.
    0:24:22 If nothing goes wrong is a big asterisk for sure. But that means that in buying businesses, I don’t have a 30-year period that, you know, may take me to actually pay off my entire business.
    0:24:28 I have a two to three-year period if I don’t add additional operations and CAPEX or expenditures on top of it.
    0:24:35 So that’s the sexy part about buying businesses. And that is why real estate makes more millionaires than any other asset class out there.
    0:24:40 But private equity makes more billionaires than any other asset class out there.
    0:24:51 Because there’s an asymmetric risk return or a much higher risk return ratio in buying businesses and doing private equity than there is in straight real estate.
    0:25:01 And then there’s some like molding of the two, which is like the other thing that you can do is the cool part about Chad’s business, I’m sure he’ll talk about this, is like there’s great tax incentives.
    0:25:05 There’s good tax incentives for businesses too, but there’s incredible tax incentives for real estate.
    0:25:13 We’ll see if they’ll stick around with this administration, but there’s really great tax incentives so you can have all of this depreciation and you can have a ton of write-offs.
    0:25:19 And so a lot of times I will own a strip mall and then the laundromat and underlying businesses in it.
    0:25:26 Because owning the strip mall itself isn’t profitable enough from a cash flow perspective. I don’t make enough money. 8% is not enough for me.
    0:25:40 So if I want the real estate so I can have long-term appreciation of the asset, then I can have the business on top of it that gives me that immediate cash flow, which is 100% or maybe 200% higher than real estate.
    0:25:47 If I may, I was going to add on to this. I think it’s really good conversation. I think real estate and businesses have always been complementary.
    0:26:01 If you think about every commercial piece of real estate has a business inside of it, right? And so like you were just mentioning, Cody, the owning the strip mall businesses and the real estate under it, this is the McDonald’s business model, right?
    0:26:09 McDonald’s makes burgers, they flip burgers, and they made a lot of money on that business. And there was this real estate business behind it as well.
    0:26:20 And I think about my own business evolution as a real estate investor. Like I started businesses inside of real estate first. And I had a very low startup cost businesses where I flipped houses.
    0:26:28 So like I, you know, for 100 bucks, I can go to get a contract on a property, flip it to somebody else for five or 10 grand. That was my first kind of startup business.
    0:26:34 I evolved into a property management business where I managed my own properties. I chose not to manage them for everybody else.
    0:26:42 I kind of made a deliberate choice to kind of keep it a little bit simpler. But I could, I have the systems, I have the processes, I had the people, I could have, you know, turned that into a bigger business.
    0:26:56 Or if I taught the Cody, I could have bought another property management business, you know, the cool thing about real estate, I think if you think about like there’s a whole spectrum in the investment world of like from the least risky assets, the most boring of like a US Treasury bond, right?
    0:27:03 You’re going to get like one or 2%. And there’s virtually no risk that you’re going to lose your money on that. You’re going to get inflation is going to inflate it away, right?
    0:27:12 But it’s that’s kind of one end of the spectrum. And then businesses, startups, local startup businesses have huge returns. And they’re on the other end of the spectrum.
    0:27:18 And if you know what you’re doing, you can eliminate a lot of the risks that people talk about. And that’s why you get educated. That’s why you learn about them.
    0:27:26 And then real estate is kind of in between. It’s this and in between, or it’s not the Treasury bond, but it’s definitely more on that side of things and the better real estate you get.
    0:27:35 If you buy a skyscraper in Manhattan, you know, you’re going to get like a 2% or 3% cap rate, like that’s very low. It’s like almost like a Treasury bond and some in the investors world.
    0:27:44 And so with real estate, what I like to do is like, I try to get both, you know, so if you wanted to leave your job, for example, then you would want to start a business and own real estate.
    0:27:53 If you’re a doctor making a half a million dollars a year, you have no time really, you’re either going to buy a piece of real estate to build wealth because you really need some tax benefits.
    0:27:59 Like you don’t want a ton of cash flow right now. You want the long term return. And that’s something I didn’t mention earlier.
    0:28:07 We do look at cash flow today, but there’s, I often, my number one metric when I’m buying our property is an internal rate of return or at discounted cash flow analysis.
    0:28:16 I’m going to look at like all of the cash flow for the history of my investment and kind of bring it back to today and say, you know, what is that return today?
    0:28:24 And typical, like an unleveraged internal rate of return for me might be like a 15 to 20% kind of total return.
    0:28:28 And if you have some leverage on there, then you can add, you can double that, you can get even higher.
    0:28:35 So the more leverage you use in real estate, that’s one of the bigger benefits is that there’s a lot of leverage, there’s a variety of leverage.
    0:28:44 I’ve used seller financing, lease options, options, all sorts of creative ways to control these really big properties that have all those benefits we talked about.
    0:28:50 But then you can leverage them safely and at low interest rates or no interest rates or using options.
    0:28:55 There’s a lot of kind of variety you can add to that kind of core base asset of real estate.
    0:29:02 Yeah, let’s talk about the leverage option for a little bit and I guess the financing options in the broader sense for both of these asset classes.
    0:29:15 Because in both cases, you know, banks and some types of federal government will lend you money to invest in this asset class, which I guess is a positive sign that they see this as an activity worth incentivizing in a way.
    0:29:21 I mean, there’s not SBA loans, but there’s all sorts of first time home buyer stuff.
    0:29:24 Does the math get a little bit different on the investor side for financing options?
    0:29:34 There’s a whole spectrum, but I would say like just an example of a perfect startup for people on real estate investing is doing a house hack, for example, where you move into a fourplex or a duplex.
    0:29:40 And you have to have a place to live, but you get an owner occupant loan that’s subsidized by the government or insured by the government.
    0:29:46 Therefore, you can get like a three and a half percent down payment or a five percent down payment and a three and a half percent 30 year loan.
    0:29:52 I mean, that’s cheap money, long term fixed interest and a three and a half or five percent down payment.
    0:29:58 So you could buy a two or 300,000 hour property with a really, really small amount of capital getting in.
    0:30:00 And so that’s one end of the spectrum.
    0:30:05 The other end of the spectrum is commercial financing, hard money loans.
    0:30:10 So these are usually a little bit higher interest and/or kind of the terms aren’t quite as attractive.
    0:30:14 You might have a five year loan or a three year loan or adjustable interest rates.
    0:30:15 There’s a lot more risk in those.
    0:30:23 And if you sign a loan document, there’s like a 50 or 100 page loan package written by a high powered attorney who is going to screw you over somehow.
    0:30:25 Like that’s the way I look at bank loans.
    0:30:31 So I try to play either in that kind of conventional world, which is for people who are just starting.
    0:30:44 For me, I do a lot of seller financing, private financing, try to find individuals who might be happy with a four percent return or a six percent return and then borrow that money from them and then have a property that produces a 10 or 12 percent return.
    0:30:50 And then my arbitrage is between those that cost the money and then the amount of return I can get on the property.
    0:30:51 Okay.
    0:30:57 And then long term, you’re building equity and you’re taking advantage of tax write offs and all this other stuff.
    0:31:03 We do have full episodes on house hacking and creative financing for real estate in the archives.
    0:31:05 I can link those up in the show notes.
    0:31:07 Actually, we did a creative financing one.
    0:31:11 We did an episode called Free Houses with Austin Miller, I think he was in Missouri.
    0:31:14 And this was fascinating all the different ways.
    0:31:16 He built this portfolio.
    0:31:22 I think he had 15, 16, 17 properties, nothing out of pocket of his own money at the onset for there.
    0:31:24 So tons of different ways to go about that.
    0:31:30 And Cody, it sounds like similar options here where maybe you get the seller to finance this thing over a period of years.
    0:31:32 There’s this SBA option.
    0:31:34 And I don’t know, what else have you seen work?
    0:31:35 Yeah.
    0:31:36 So I was just looking on here.
    0:31:42 So if we go to, so the place where you look to buy small businesses, typically our sites like biz buy sell or loop net.
    0:31:54 So if I’m on here right now, like I’m looking at the stats right now, about 66% of small businesses are sold with seller financing that now you technically could get seller financing in real estate.
    0:31:57 But my understanding is that’s very, it’s hard to do these days.
    0:32:04 Like with all the demand out there for it, not as easy, very normal and small business, very typical.
    0:32:14 The interesting part I think about it is the way that you get loans for small businesses is much less about your credit than it is about the business.
    0:32:24 So whereas you might not be, say you’ve had a couple of bankruptcies even, and you know, you don’t make a lot of money and you should not be able to buy a million dollar house.
    0:32:31 You can, and I’m not saying you should, you know, you have to be competent, but you can buy a million dollar business most often.
    0:32:34 And the reason why is because they’re underwriting the business.
    0:32:37 They’re not underwriting your personal credit.
    0:32:47 So it’s actually a really good way for people who don’t have huge salaries and incomes and who have had, you know, maybe they’ve just taken some risks in businesses before and it has a panned out or whatever the case may be.
    0:32:50 You can actually go to the SBA, talk about them upfront.
    0:32:54 They’ll tell you that they want to underwrite the business more than they want to underwrite you.
    0:32:56 Seller financing is the same.
    0:33:03 Now, the caveats to that are when you buy a business with financing, with debt, you do have to have a personal guarantee.
    0:33:10 So you don’t get to go buy a million dollar business and then walk away from it with nothing if you take out $900,000 in debt.
    0:33:13 So, you know, when people are always like, oh my gosh, there’s a personal guarantee.
    0:33:15 It’s like, yes, you’re getting $900,000.
    0:33:17 Like, yes, there is a personal guarantee.
    0:33:18 That is how that works.
    0:33:25 But what’s interesting is like, for instance, like I’m looking at a couple of companies in Arizona and there’s one here that’s like, one’s a laundromat.
    0:33:28 The laundromat is for sale for $175,000.
    0:33:31 It includes the real estate and a cash flow of $30,000.
    0:33:37 In order for you to buy a piece of real estate for $175,000, it does $30,000 in cash flow.
    0:33:42 So profit in your hand, not total revenue is really, really hard right now.
    0:33:45 It’s not hard to do in buying a small business.
    0:33:48 Now, the difference is you got to have somebody go pick up the quarters.
    0:33:52 You have to, you know, have like some vendors underneath you that take care of the business and the cleaning.
    0:33:58 And that you probably don’t have to do if you buy a property and immediately rent it out to somebody.
    0:34:03 The one area of real estate that I’ve like actually had some fun with lately is buying properties for Airbnb.
    0:34:09 I’m slightly worried about government changes in, you know, how they allow Airbnb’s in varying areas.
    0:34:16 But it’s the only section of real estate that I have seen where the cash flow can match the cash flow that I can get in buying a small business.
    0:34:22 Because if you buy at the upper end of the tier in the Airbnb space, you can actually charge quite a premium.
    0:34:28 And in lots of the markets we’re in, like we have them in Utah and California and Austin, et cetera.
    0:34:29 But that’s how you buy it.
    0:34:30 And there’s lots of different options.
    0:34:34 Like you could go and, I don’t know, I’m looking at some other of these right now.
    0:34:39 And there’s an agency in here that’s basically, well, there’s a lot, there’s a lot of practice for sale.
    0:34:42 And this also happens in businesses when people are sick, they need to retire.
    0:34:48 Because with a property, you as the owner of the property don’t have to do as much theoretically.
    0:34:53 In owning a small business, most small business owners aren’t great operators.
    0:34:56 They don’t know how to place other operators in.
    0:34:58 They’re not incredibly business savvy all the time.
    0:35:00 And so there’s a law practice for sale in Arizona.
    0:35:02 So if you’re an attorney, maybe this is interesting.
    0:35:06 The law’s practice is for sale for $3.2 million.
    0:35:10 And the law practice nets $5 million.
    0:35:15 So you net $5 million in a year and it is for sale for $3.2 million.
    0:35:17 And you’re like, why would anybody sell that business?
    0:35:20 That sounds like that’s a dumb decision.
    0:35:30 But often what happens is the main attorney has cancer or is getting divorced and has to divest their assets or died.
    0:35:37 And his wife’s selling the business or there’s a partnership dispute and they have to sell off this one particular type of asset.
    0:35:42 And so for those reasons, businesses come on sale under the market all the time.
    0:35:46 Now, I wouldn’t want to go buy a law practice because I’m not an attorney.
    0:35:47 I don’t know how to run that.
    0:35:51 I would need an operator to partner with me on it in order to do that business.
    0:35:54 But there are businesses like that for sale all the time.
    0:35:58 And then if you want to do starter ones too, like if you’re a teenager or like you have really little money,
    0:36:05 like there are these pool cleaning routes that I wouldn’t want to run because it’s hard to make a lot of money off of them and scale.
    0:36:10 But there’s a lot of those that are for sale for less than the profit they make inside of one year.
    0:36:16 So if you want to buy a job, like if you hate your boss and you want to replace the $75,000 that you make today,
    0:36:19 you could go buy a pool cleaning route.
    0:36:29 You could take $75,000 from that pool cleaning route and you could hire somebody to do part of the pool cleaning for like $30,000, $35,000, $40,000 a year.
    0:36:37 You keep the other $35,000 for yourself. You buy another pool route. All of a sudden you have $150,000 in total revenue.
    0:36:41 And maybe you hire another person or that same person can service the whole thing.
    0:36:47 And then all of a sudden you can get up to $75,000 to you as the owner without being the underlying operator.
    0:36:49 So that’s what we call roll-ups.
    0:36:52 Okay. And that’s always part of the due diligence process, I imagine.
    0:37:04 Well, it’s like, well, this business is doing $100,000 in profit per year, but then you find out that the owner/operator of the business works 60 hours a week on site
    0:37:15 and doesn’t have anybody who’s like, “Well, that changes the equation a little bit because now I need to hire somebody to basically replace him or her and do all that stuff.”
    0:37:21 Totally. Yeah. I mean, due diligence is really important. Just like when you’re buying real estate, you have a due diligence checklist, right?
    0:37:26 You’re like, “All right, I have somebody come out and actually inspect the property, right? I have a property inspector.”
    0:37:34 If you were buying something like a laundromat, you would have one of the equipment providers come out and look at all the SKUs and do an analysis of what the equipment’s worth.
    0:37:37 So they do that for you for free because they want to sell you more equipment.
    0:37:41 And so you have this same sort of idea of due diligence.
    0:37:47 You just have, in my opinion, a little bit more because you’re dealing with people and humans. And humans were messy.
    0:37:51 And so you need to make sure the financials are clean. And usually they’re not.
    0:37:55 And because the financials aren’t clean, you need to get your hands in the business a little bit more.
    0:38:02 With real estate, it’s like, do the tenants pay? Have they paid historically? Is the property actually viable?
    0:38:07 And then, I don’t know, Chad, whatever else you think there is. But those seem to be the three main ones for me.
    0:38:15 And then, of course, market, location, competitive analysis. But for the business, it’s competitive analysis, location.
    0:38:19 What are the underlying employees do? What about the financials of the business?
    0:38:22 What are these things actually? Like, what are the pain points that we could have?
    0:38:24 What are the liabilities of this type of underlying business?
    0:38:30 So there’s a checklist about, like, there’s seven sections that we have for almost every business that we look at.
    0:38:38 And you can process it out once you — it’s like, you know, it’s that Mark Twain quote that, “History doesn’t always repeat, but it rhymes.
    0:38:40 Due diligence doesn’t always repeat, but it rhymes.”
    0:38:43 Okay. This is @conturiancashlow.com?
    0:38:47 Yeah. Conturianthinking.co is our newsletter. That’s free. You can get on it. We talk about all of that.
    0:38:54 And then, if you want to talk only about buying boring businesses, unconventionalacquisitions.com, there’s a newsletter and a course and all of that.
    0:38:58 But the course has a cost, so take that for what it’s worth. Conturianthinking is free.
    0:39:04 More with Chad and Cody in just a moment, including what they might do differently if they had the chance to start over.
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    0:40:19 Okay, fair enough. What do you guys want to go from here?
    0:40:23 So we talked a little bit about the financing stuff, the tax stuff, the due diligence stuff,
    0:40:26 the potential time required to manage after the fact.
    0:40:36 Maybe some surprises, mistakes, headaches that come up that people maybe can learn from you guys and hopefully avoid on their own,
    0:40:41 although mistakes and failures are probably the best teacher to chat anything that you wish.
    0:40:43 If you can turn back the clock, anything you do differently.
    0:40:47 Yeah, I actually do have a couple. I was going to add on to the prior conversation a little bit.
    0:40:52 Just one thing that I love owning businesses, by the way. I think this is not an either/or conversation.
    0:40:56 But I do think a big part of when I wrote the book, “Retire Early with Real Estate,”
    0:41:00 was about being in a place in your life where you are really passive,
    0:41:04 where you actually can do other things other than the thing that’s producing your income.
    0:41:10 And for me, at least, the businesses that I’ve owned, and this part of this is how you operate the business and which one it is,
    0:41:16 versus the real estate I own, particularly certain kinds of real estate, single-family houses, really easy to rent, multi-units,
    0:41:21 are very, very lean businesses where the tenant almost runs the business themselves.
    0:41:25 You have a property manager, but if you have a tenant who stays in a house for five or ten years,
    0:41:30 they cut their own lawn, he and the air might break, you know, and you have a property manager fix that.
    0:41:34 So, I just want to add, like, that element of what do you want your life to look like?
    0:41:36 Like, I think I mentioned that spectrum earlier.
    0:41:39 Like, buying a business makes a lot of sense. Having cash flow makes a lot of sense.
    0:41:43 But there’s also that spectrum of, like, how much involvement do you want?
    0:41:47 How much risk do you want to have that you have to get back involved if somebody leaves,
    0:41:51 you know, in a business and that person gets out, I’m just thinking about the lawn care guy, for example.
    0:41:54 You know, it’s very dependent on that lawn care person.
    0:41:58 And if that partnerships human beings, we all have complications, right?
    0:42:04 We have emotions. I like that it’s the super, super boringness of some of these residential properties I have.
    0:42:06 You know, it got a little exciting during COVID.
    0:42:09 Like, I’m in a college town, you know, is the university going to shut down?
    0:42:12 Like, are people going to go back to school? Like, that was interesting.
    0:42:17 But I also had houses where people have social security income and they pay me four or five hundred bucks a month.
    0:42:23 Like, that was not going away. Like, there’s section eight rentals so you can diversify within the real estate world.
    0:42:28 And there’s some really, really stable, no hassle, not a lot of change over a long period of time.
    0:42:32 So, like, that cash flow is consistent and it tends to go up.
    0:42:41 It’s not quite as dramatic early on, but it’s just kind of like that little engine, you know, just keeps getting bigger, keeps getting bigger, keeps getting bigger, doesn’t go anywhere, doesn’t involve as much of your time.
    0:42:48 And so I think I just wanted to add that element into, and that’s some of the mistakes I’ve made have been related to that, buying properties that were not like that.
    0:42:51 Like, that needed a lot of my time, needed a lot of my extra money.
    0:43:00 For example, I think some of the biggest mistakes I’ve made have been underestimating the location and overestimating the cash flow on a property.
    0:43:08 I would be enamored by the numbers and say, “Wow, that’s going to like a huge cash on cash return. Those numbers are amazing. I’m getting in really low.
    0:43:12 The seller is going to finance 95% of it. What an amazing deal.”
    0:43:17 And then there’s a drug dealer next door who I can’t control, who’s, you know, scaring off of my tenants.
    0:43:20 And I’ve got zero cash flow now because I can’t rent this property.
    0:43:32 I guess there’s some qualitative things that I, early on in my business, I got so enamored with the spreadsheet and the numbers that I forgot that the value of your business is the desirability of that place to live.
    0:43:39 And so you really, your due diligence checklist, a lot of your core business fundamentals have to be like your customer, your tenant.
    0:43:41 Do they like to live there? Is it going to get better for them?
    0:43:45 And if it’s got problems that you can’t control, pass.
    0:43:52 Like, go to the next property and maybe it’s not quite as good on the numbers, but it’ll probably be a better deal for you in the end.
    0:43:54 Yeah, better long term for your insanity.
    0:44:00 Cody, what about you? Any mistakes or surprises from some of these boring businesses that you’re involved with?
    0:44:05 Oh, yeah. I think the first couple of things are one, two sides of a coin.
    0:44:11 Don’t buy off a bigger first deal than you could chew and simultaneously be careful about buying a job, not a business.
    0:44:14 And so there’s a little middle ground that you want.
    0:44:25 You want something where you have enough cushion where you can afford an operator and maybe some redundancies like other people inside of the business who could take over if your operator doesn’t, doesn’t work out.
    0:44:29 Or have your operator be somebody who can’t just bail on you.
    0:44:34 Your husband, your dad, you know, I think a lot of times people do their first business.
    0:44:40 They hold pretty close to the vest, which you don’t want to have happen either in real estate or buying businesses is have your first deal be a terrible one.
    0:44:48 Because you won’t do it again and you’ll think that the strategy doesn’t work and you’ll be missing out on a huge opportunity, in my opinion.
    0:44:53 So you actually want to play your first deal a little bit conservative because then you get confidence.
    0:44:59 You start to see those echoes and rhymes we talked about. And then you can scale up and do more and bigger deals.
    0:45:03 But don’t have your first one be able to ruin you. That’s what you don’t want to do.
    0:45:07 Or have your first deal be buying a house in a neighborhood that’s super sketchy.
    0:45:10 And you’re like, no, but it’s going to appreciate whatever. No, you’re going to have all these issues beforehand.
    0:45:13 Go boring in your business and your real estate to start with.
    0:45:18 And listen, there’s plenty of people that did the flip side that are like, I love risk. I don’t care. I’m going to go big.
    0:45:22 And that’s great. I just don’t think that’s the norm. So I would be careful about that.
    0:45:27 The mistakes I’ve made are plentiful. Thankfully, in small and medium businesses we’ve bought.
    0:45:32 We’ve never had a business go knock on wood. We’ve never had a business go under.
    0:45:36 We’ve never had a business lose money. But here’s what we have had.
    0:45:41 I’ve had two businesses that were just too small. They’re annoying. They just bothered me all the time.
    0:45:45 The cash flow wasn’t worth my time suck, even just in overseeing the operator.
    0:45:48 And so we divested out of those businesses.
    0:45:54 And actually, it’s pretty easy to divest out of the businesses. Also, when you can get all your money back so quickly like you do in small businesses,
    0:45:59 you’re like, I understand why people sell at a discount because I had one business.
    0:46:03 It was making money. It was profitable every month, but the operator just would bother me all the time.
    0:46:08 Could it make decisions by himself? And I was too young and naive to set boundaries and just say, send me the check.
    0:46:13 And that’s it. And so you have to know some of that stuff early on.
    0:46:21 And that business, we ended up selling for less than we bought it for, but we ended up making money because we cash flowed for a few years on it.
    0:46:29 So there’s that. And then honestly, I think the biggest mistake that I’ve made in this space is not executing.
    0:46:36 It’s hard to buy businesses. It’s not difficult. It’s not brain surgery, but you have to do a lot of diligence.
    0:46:40 You’ve got to find the business. You’ve got to follow up with the owner of the business.
    0:46:45 And they’re not that sophisticated. They don’t have the right documents. You’ve got to chase them down so it can be annoying.
    0:46:54 Upfront can be super annoying. It is not like you go on MLS and you can click and you’re like, awesome, reload or connect, everything goes by.
    0:46:59 But anytime there’s that friction, that’s where the arbitrage is. That’s where all the money is made.
    0:47:02 So I think my biggest mistake was actually, I should have done this earlier.
    0:47:08 I made a bunch of other dudes a ton of money, billions of dollars doing this in private equity, and I wish I would have started before.
    0:47:15 And I think if you talk to almost any real estate investor, they’ll say the same thing, take conservative bets, but like start now.
    0:47:26 Because even in like a market at all time highs, if you play it conservative within what you are able to control and with what you are able to finance in the event that stuff goes wrong for a while,
    0:47:34 over the long term with buying businesses and buying real estate, it’s hard when you can diversify to regret those decisions.
    0:47:38 It’s very similar to building an audience. It’s like you should build an audience today.
    0:47:43 You should think about investing in cash flowing businesses today and you should think about investing in real estate probably today.
    0:47:45 Just make sure that you do it all in the right way.
    0:47:50 One quote that I’ve been pondering for the last year or two is, this came from Ramit Sethi’s book.
    0:47:54 He said, “If you’ve already won the game, why take additional risk?”
    0:47:58 And the rephrase on that is like, what motivates you to keep going?
    0:48:01 It sounds like, you know, things are going very well for both of you.
    0:48:05 And it’s like, do I really need another property? Do I really need another business?
    0:48:07 Like, why do I keep growing for the sake of growth?
    0:48:09 Or are you kind of like coasting at this point?
    0:48:12 I totally disagree with Ramit and I like him a lot.
    0:48:19 I hear he’s a great guy, but I disagree with him on a lot of stuff because I think it’s not just about money.
    0:48:22 Like, I know that that’s his frame. His frame is money, right?
    0:48:24 That’s what he thinks about all day and making money.
    0:48:28 But I think about financial freedom as a mechanism to bigger things.
    0:48:31 I want financial freedom because then I want personal freedom.
    0:48:34 Like, I get to choose. If I want to hang out with you guys for three hours,
    0:48:37 I’ll just cancel everything and I’ll just do it because I can with my schedule now.
    0:48:41 If I don’t want to talk to anybody for three months and I want to go live in Ecuador,
    0:48:43 like, all this go do it. It doesn’t matter.
    0:48:46 And then beyond personal freedom, I want philosophical freedom.
    0:48:52 The ability for me to say, think exactly what I want without concern of what other people are going to say
    0:48:56 and it being able to impact my financial freedom and ability to feed my family.
    0:49:00 And then beyond philosophical freedom, I want to enable more people’s freedom.
    0:49:05 So, like, I love talking to people about buying businesses because I think that we kind of have
    0:49:07 a purpose and a reason to be here on earth.
    0:49:12 And I think mine might be creating more owners and getting more people to think that they are capable
    0:49:15 and they don’t need somebody else. They’re not victims.
    0:49:17 Like, nobody has to give you the right to do this.
    0:49:22 Like, just about anybody can do the things that I’ve done in my career because I’m not a rocket scientist.
    0:49:25 So, I think for me, it’s like, yeah, I have plenty of money.
    0:49:28 Like, I could retire comfortably, but probably not crazily, you know?
    0:49:33 And so, for me, it’s like, no, it’s because I want more people to have freedom.
    0:49:37 And I think there’s a purpose to money and it’s not just flashy cars and big houses.
    0:49:40 So, that’s my take and I get a little fired up.
    0:49:41 No, I appreciate that.
    0:49:45 It’s interesting and probably telling that both of you have gone down the path
    0:49:48 and this is not uncommon amongst guests on the show.
    0:49:51 It’s like, I did the thing. I saw some success in doing the thing.
    0:49:55 Now, I kind of want to teach other people the thing because this was really cool
    0:49:58 and this was impactful in my life. But Chad, your take on that one.
    0:50:01 I have some agreement and disagreement with Ramid on that one.
    0:50:04 And I think the agreement for me, I’ve really struggled with this,
    0:50:06 was I went through different periods in my business.
    0:50:10 Like, 2007, we had a huge growth phase in our business.
    0:50:12 Too much. It was one of my mistakes I had mentioned.
    0:50:15 We just overgrew at that point right before the Great Recession
    0:50:17 and had to kind of hang on for dear life.
    0:50:20 And so, like, we’ve had our really push it hard phases.
    0:50:23 We’ve gotten a stable phases where, all right, we’re making plenty of cash flow
    0:50:25 and I’ve had that conversation with myself.
    0:50:26 It’s like, all right, we’re fine.
    0:50:31 I could pay for our bills and I plan on this cash flow continuing for a long time.
    0:50:35 What do I do now? We moved Ecuador. We went for 17 months.
    0:50:38 I just kind of tied things up, built some systems.
    0:50:41 And yet, like, there’s a part of me that said, all right, well, we’re done.
    0:50:45 And so, I started trying to take some chips off the table, let’s pay off some debt.
    0:50:47 Like, I’m not taking as many risks.
    0:50:49 Like, I’m not going to do some deals that have aggressive debt.
    0:50:53 I’m not going to do deals that have all the commercial notes to have balloons
    0:50:54 five or 10 years from now.
    0:50:55 Like, I’m not going to mess with that.
    0:50:58 I don’t even like dealing with banks really because it’s a pain in the neck.
    0:51:00 They make me show my net worth statement.
    0:51:02 They make me wear a suit.
    0:51:03 Like, I wear t-shirts.
    0:51:05 Like, I don’t wear that crap, you know?
    0:51:07 And so, that stuff I’m not doing anymore.
    0:51:10 But at the same time, there’s a part of me when we’re sitting around,
    0:51:12 I’m like, I have talents. I have gifts.
    0:51:14 I have something to give.
    0:51:17 And it could be that, you know, part of those gifts are,
    0:51:19 have nothing to do with making money.
    0:51:22 Like, I started a nonprofit with some people locally where we’re trying to build
    0:51:24 a network of walking and biking trails in our community,
    0:51:26 because it just annoyed the crap out of me.
    0:51:27 And I’m like, who’s fixing this?
    0:51:30 Like, how come I can’t cross the road and push my kid in a stroller?
    0:51:32 Why do we build everything for cars around here?
    0:51:34 And so, I’ve been for five years, like,
    0:51:37 entrepreneurially trying to fix this problem through a nonprofit.
    0:51:41 But then I also, I think it’s fun to grow businesses.
    0:51:45 So, like, my, like an online business for me has been much more fun
    0:51:47 than going out and buying more real estate.
    0:51:49 And the way I’ve looked at it is I can leverage this.
    0:51:52 I had opportunities to syndicate and start, you know,
    0:51:55 $100 million syndications and go buy college towns all over the country.
    0:51:58 You know, why just Clemson? Why don’t I do Blacksburg, Virginia?
    0:51:59 And why don’t I do this?
    0:52:01 Like, that had no appeal to me at all.
    0:52:04 It wasn’t fun, even though I’d make a lot of money.
    0:52:08 And I really enjoyed, like, sounds like Cody and sounds like you as well, Nick,
    0:52:10 that, like, sharing with other people.
    0:52:14 I like the idea of, like, 10,000 people owning five or 10 properties,
    0:52:16 having financial independence.
    0:52:18 And I like the idea of making money as well with that.
    0:52:20 Like, I don’t want to, that’s not a charitable business.
    0:52:23 I’m using that money to give away.
    0:52:25 Like, I give away half of the profits in my business,
    0:52:27 but I use the money to have fun as well.
    0:52:30 And so, you know, there’s an ambivalence for me, kind of a back and forth
    0:52:32 about making money.
    0:52:34 And I go through phases where I’m like, let’s go, let’s get it.
    0:52:37 Let’s sell other phases where I’m like, eh, whatever.
    0:52:40 Let’s go to Ecuador and hang out on the beach and chill out.
    0:52:43 And, you know, somewhere in between, probably right now.
    0:52:45 Yeah, very good. Thanks for sharing that.
    0:52:49 Let’s do some closing arguments, parting thoughts, if you will.
    0:52:52 Cody, your case for the business side of things.
    0:52:55 Here’s my biggest case, is pick yourself.
    0:52:58 So, in whatever you’re going to do, if it’s going to be buying a business
    0:53:01 or real estate or building an audience or whatever the case may be,
    0:53:03 like, just keep picking yourself.
    0:53:05 I think that’s, like, one of the reasons I love this show,
    0:53:08 is because it’s telling people that they have the ability
    0:53:10 to do the right to do so.
    0:53:13 And my concern for people and why I think they should go get ownership,
    0:53:16 I like to get ownership by buying small, boring businesses,
    0:53:19 because I think they have the best valuation today
    0:53:23 at the lowest price level with the most leverage allowable.
    0:53:25 Those are the three things I look for.
    0:53:30 But I would say that the biggest concern is if you are in a nine to five
    0:53:34 and if you are working for somebody else without diversified income streams,
    0:53:36 it’s just going to get worse.
    0:53:37 It’s not going to get better.
    0:53:41 And I have employees and I get my employees to invest in our deals.
    0:53:44 And I get my employees to have diversified income streams too,
    0:53:49 because I think one of the worst places you could be is in a nine to five
    0:53:51 with no additional income streams.
    0:53:54 And as we can see, your business can be shut down.
    0:53:56 It can move out of stand.
    0:53:58 You know, the business tide can change completely.
    0:54:01 And I think everybody has a moral imperative right now
    0:54:04 to figure out financial freedom first to get to the next steps.
    0:54:06 When it comes to buying a boring business,
    0:54:08 what I would just say is just start learning,
    0:54:09 learning about real estate,
    0:54:10 learning about buying a boring business,
    0:54:13 because you’re never going to regret figuring out how to structure deals.
    0:54:15 You’re never going to regret negotiating.
    0:54:18 You’re never going to regret figuring out what does it mean
    0:54:22 to get in an equity position as opposed to an employment position.
    0:54:24 And that’s what you’re really learning.
    0:54:25 When you learn about buying a business,
    0:54:27 even if you never execute on one,
    0:54:30 you will negotiate your salary different every time.
    0:54:32 You will negotiate contracts differently every time.
    0:54:36 And you will have the frame of mind of an owner, not an employee.
    0:54:40 And so whether you go and actually make the purchase matter so much less
    0:54:42 than that you go actually learn how to do this stuff.
    0:54:45 Because I think once you realize, like you said, Nick,
    0:54:47 that when I want cash flow, I go buy it.
    0:54:51 Once you realize that there’s that reframe available in your life,
    0:54:52 it just won’t ever be the same.
    0:54:53 Well said.
    0:54:56 I’m very fortunate to have had my first taste, really,
    0:55:00 of working for profits and not wages at a relatively early age.
    0:55:03 I like these calls to get yourself some ownership,
    0:55:06 invest in assets, find some income streams
    0:55:09 that you have a little bit more control over
    0:55:12 than maybe you do in your nine to five Chad, your take.
    0:55:14 So Cody and I are in agreement on the main debate,
    0:55:16 which is you got to own something.
    0:55:17 You got to get a business.
    0:55:18 You got to get a piece of real estate.
    0:55:19 You got to get both.
    0:55:22 So I think that’s the most important one, as she says.
    0:55:24 If real estate calls to you,
    0:55:27 I think, again, the benefits are so easy to understand.
    0:55:29 The most important thing about real estate
    0:55:31 is the intuitive stuff that you already get.
    0:55:33 Find a good location.
    0:55:35 Find a place where population is growing.
    0:55:38 Find a place that I had a mentor one time who used to say,
    0:55:40 “Find a neighbor that has romance.”
    0:55:43 You want to have something that pulls at you emotionally,
    0:55:44 and real estate’s got that.
    0:55:46 And so you start with that,
    0:55:48 and then you got to run the numbers as well,
    0:55:51 and you got to figure out a financing angle that makes sense.
    0:55:53 And so not every piece of real estate makes sense.
    0:55:55 Not all the numbers make sense,
    0:55:57 especially if you’re looking for cashflow.
    0:55:59 There’s a whole spectrum of different types of investments
    0:56:00 you can make.
    0:56:02 If you just want something long-term growth,
    0:56:04 really boring and a quality location,
    0:56:06 cashflow is not going to be quite as good today,
    0:56:08 but the long-term tax-free growth is going to be really,
    0:56:10 probably be pretty good.
    0:56:13 If somebody wants to get out of your job sooner than later,
    0:56:16 you can gravitate towards more cashflow-centric properties,
    0:56:18 maybe even a business built on top of a piece of real estate.
    0:56:20 I think at mobile homes is that way.
    0:56:21 You can make a ton.
    0:56:23 You can get your money back in two or three years
    0:56:24 on a mobile home, for sure.
    0:56:25 And we’ve done a lot of that.
    0:56:27 We own the dirt underneath it, though, right?
    0:56:29 But if you needed us to get started with a few thousand bucks,
    0:56:31 that’s the kind of thing you could go buy a mobile home
    0:56:33 on somebody else’s land,
    0:56:35 and then eventually get an option to buy the land or something.
    0:56:38 So there’s so many creative ways with financing and options
    0:56:41 and creative financing that there’s really no excuse
    0:56:43 not to get started.
    0:56:46 The hard thing with a business or real estate is figuring out
    0:56:49 how is my situation going to fit into this path
    0:56:51 to financial independence?
    0:56:54 And I think just getting started with something is the key.
    0:56:55 Don’t wait.
    0:56:56 Don’t be afraid to make mistakes.
    0:56:58 Get out there, make some offers.
    0:57:01 Do something that if you take care of the big risk,
    0:57:04 the financing’s a big risk, the location’s a big risk.
    0:57:06 If you take care of those two things with real estate,
    0:57:07 then go for it.
    0:57:10 You can probably recover from the other mistakes you’ll make.
    0:57:11 All right.
    0:57:13 Protect your downside, but go and get started
    0:57:16 because a year from now, you’re going to wish you started today.
    0:57:19 I guess on the show said, you know, I was like,
    0:57:21 “Well, weren’t you nervous about making that move?”
    0:57:23 And he’s like, “Nick, at a certain point you got to do something
    0:57:25 or tomorrow is going to look like today.”
    0:57:27 And so if you’re in that standpoint, you know,
    0:57:30 go get yourself educated and take some action on this stuff.
    0:57:32 Cody, Chad, you guys are awesome.
    0:57:35 Thank you so much for sharing your insights here.
    0:57:36 It’s been an awesome conversation.
    0:57:38 You can find Chad at coachcarson.com.
    0:57:42 He’s got a podcast over there, tons of resources for you.
    0:57:44 Cody’s at contrarianthinking.co.
    0:57:46 Excellent thought-provoking newsletters.
    0:57:48 That’ll link you up to everything that she’s got going on.
    0:57:50 Make sure to grab your copy of Cody’s new book,
    0:57:52 “Main Street Millionaire.”
    0:57:53 That is it for me.
    0:57:55 Thank you so much for tuning in.
    0:57:57 Until next time, let’s go out there and make something happen.
    0:58:01 And I’ll catch you in the next edition of The Side Hustle Show.
    0:58:02 Hustle on.

    If you’re looking to add some time-leveraged cash flow to your bottom line, two of the best options are investing in rental real estate and buying small businesses.

    Both are viable options, and to help you figure out if either or both of these investment options are right for you, it’s time for another Side Hustle Showdown.

    For the debate, I’ve invited back two Side Hustle Show favorites:

    (In Chad’s first appearance, we covered several low-cost real estate side hustles. With Codie, we explored how to grow and monetize an email newsletter.)

    Tune in the week to learn:

    • what kind of portfolios Chad and Codie have built up
    • how you can get started buying real estate and small businesses
    • some of the creative financing options available
    • the mistakes they made along the way
    • and more

    Full Show Notes: Side Hustle Showdown: Buying a Business vs. Investing in Real Estate (Greatest Hits)

    New to the Show? Get your personalized money-making playlist here!

    Sponsors:

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  • 644: $2k a Month in Semi-Passive Income on the Side

    AI transcript
    0:00:01 (upbeat music)
    0:00:03 Two grand a month in this college semi-passive income
    0:00:04 on the side.
    0:00:05 Oh, what’s up, what’s up, Nick.
    0:00:06 Oh, Loper here.
    0:00:07 Welcome to the Side Hustle Show
    0:00:09 where we’re breaking down legit ways
    0:00:11 to make extra money outside of your day job.
    0:00:14 Cool example of somebody doing just that this week.
    0:00:16 He’s got a digital products business
    0:00:18 that doesn’t rely on having an audience of his own
    0:00:20 and it’s been growing 40% a year,
    0:00:23 lately earning around $2,000 a month.
    0:00:26 He’s a high school math and personal finance teacher
    0:00:28 from PhiEducator.com.
    0:00:31 Rob Phelan, welcome to the Side Hustle Show.
    0:00:32 – Hey, Nick, thank you so much for having me
    0:00:33 and looking forward to it.
    0:00:34 – Me as well.
    0:00:36 Stick around, we’re covering how to come up
    0:00:39 with popular slash profitable product ideas,
    0:00:40 how to tap into a marketplace
    0:00:43 of millions of potential buyers and lots more.
    0:00:47 Now the marketplace in question here is teachers pay teachers,
    0:00:48 which I know all the teachers in the audience
    0:00:49 will be familiar with,
    0:00:52 but fun fact, you don’t need to be a teacher
    0:00:53 to sell on there.
    0:00:55 So I wanna talk through some of the digital assets,
    0:00:58 some of the products that you’ve created
    0:01:00 and how you’ve grown that business.
    0:01:01 ‘Cause I think it’s a really cool example
    0:01:03 we talk a lot about digital products on Etsy,
    0:01:05 but hey, that’s not the only game in town.
    0:01:07 So curious to dive into this platform.
    0:01:08 And maybe we start off with,
    0:01:11 I imagine there’s an 80/20 to product sales
    0:01:13 with everything that you’ve created.
    0:01:14 Like what are some of the best sellers here?
    0:01:16 What have you seen perform well?
    0:01:18 – I mean, I’m still always refining what that 80/20 is.
    0:01:20 And I think we’re always trying to figure out like,
    0:01:22 well, what is that 20 that’s gonna account
    0:01:24 for all the 80% of everything that we make?
    0:01:27 But what I’m finding is that teachers don’t want shallow.
    0:01:29 They want deep, they want quality.
    0:01:30 They want something that’s gonna be
    0:01:31 this amazing exchange of value.
    0:01:33 And we know that that’s like a core thing
    0:01:35 when it comes to creating any product
    0:01:37 or for any business is that the customer has to feel like,
    0:01:39 yes, that was an amazing exchange of value
    0:01:40 and use the seller have to feel like
    0:01:42 that was really worth my time as well.
    0:01:44 So I find with my store,
    0:01:47 I create personal finance education products for teachers.
    0:01:48 So that is my niche.
    0:01:51 I’m very much focused on financial educators,
    0:01:52 mostly in the high school space.
    0:01:54 And what I’m finding is that
    0:01:55 I don’t wanna create an entire curriculum for them.
    0:01:58 What I want is for them to have their own curriculum in place.
    0:01:59 And then they’re coming to me
    0:02:01 when they want something extra, something better.
    0:02:03 They’ve identified a part of their curriculum
    0:02:04 that doesn’t really feel great.
    0:02:05 Students are bored.
    0:02:06 They wish it was better.
    0:02:08 They wish it was more exciting or engaging.
    0:02:09 And that’s when they come find my store.
    0:02:11 And that’s what I try to serve is
    0:02:14 I want products that are going to get students
    0:02:16 talking to each other, engage with the materials
    0:02:18 and using personal finance in a practical way.
    0:02:21 So they end up learning a much deeper lesson from that
    0:02:23 than just a teacher lecturing in the front of the room.
    0:02:25 – Okay, so rather than creating something
    0:02:28 for social studies and something for English writing
    0:02:30 and something for math, it’s like, no, no, no.
    0:02:34 My niche here is the personal finance space.
    0:02:36 Do you think that’s important to build some level
    0:02:38 of credibility or like niche down
    0:02:40 to a certain topic inside of your store?
    0:02:41 – I do.
    0:02:44 I don’t think TPT is a throw your net wide
    0:02:46 and you’ll end up coming out ahead kind of thing.
    0:02:48 I think the more niche down you are,
    0:02:50 the better you’re actually going to do it,
    0:02:51 even though you do make your audience smaller,
    0:02:53 which does seem counterintuitive.
    0:02:55 I love the idea of like the 1000 true fans,
    0:02:56 like finding that group of 1000 people
    0:02:58 who would want to buy your product
    0:02:59 and then really making sure you serve those.
    0:03:01 For me, that was financial educators.
    0:03:04 I was in the space myself, didn’t really like what was out
    0:03:07 there in terms of major product offerings.
    0:03:10 So from Dave Ramsey or Jumpstart or Junior Achievement.
    0:03:13 And I started creating resources for my own classroom.
    0:03:16 So I still teach full time in public high school education.
    0:03:19 And I just was like, okay, like I use this.
    0:03:20 I think it’s good.
    0:03:22 Let me throw it out there and see what other teachers think.
    0:03:24 And I found that if I kept creating
    0:03:26 personal finance resources, teachers were excited.
    0:03:27 They were coming back.
    0:03:28 I ventured into math a little bit
    0:03:30 because that’s also my certification.
    0:03:31 And it was a very crowded space.
    0:03:34 And like high school math is such a general idea
    0:03:37 that it’s hard to win that market share
    0:03:38 as easily as it would be to say like, no,
    0:03:40 I am high school, personal finance,
    0:03:43 small individual resources that are going to enhance
    0:03:44 what you’re already doing.
    0:03:45 – Yeah, I love this example of,
    0:03:47 hey, this is something that I was creating
    0:03:49 for my own class, for my own use.
    0:03:51 And then maybe there’s a way to sell that sawdust,
    0:03:53 to sell that, you know, to reach a wider audience.
    0:03:55 I think there’s so many examples of files
    0:03:57 and templates and things that we’ve built
    0:03:59 in our own businesses that, you know,
    0:04:01 maybe you could license that out to somebody else.
    0:04:03 Maybe it’s a way to get paid over and over again
    0:04:04 from that work that you did once,
    0:04:06 kind of like a behind the scenes type of product.
    0:04:08 I think that’s really cool.
    0:04:10 The other thing that might be interesting here
    0:04:14 is there was some semi-recent legislation
    0:04:16 where personal finance education
    0:04:19 is becoming a graduation requirement
    0:04:22 in more and more states where it’s like, you know, math.
    0:04:24 People have been teaching math for hundreds of years
    0:04:28 in high school, but you know, this is a newer sub,
    0:04:30 like the personal finance focus, maybe a newer subject
    0:04:32 where maybe it’s a bluer ocean to go
    0:04:33 and try and compete in.
    0:04:35 – Yeah, and I think when you try and think
    0:04:37 of a new business idea, thinking about what is trending
    0:04:39 currently or what’s coming down the road
    0:04:42 that you can maybe hop on and be an early adopter on
    0:04:43 or an early creator on, personal finance
    0:04:44 is sort of that thing.
    0:04:45 And that was just by luck for me.
    0:04:46 Like that’s what I’m passionate about.
    0:04:48 That’s what I work in.
    0:04:50 And it just happens to be a very growing industry
    0:04:53 in terms of education because more and more states
    0:04:54 are mandating it.
    0:04:55 And then the problem teachers have is
    0:04:56 they’re not trained in it.
    0:04:58 So they often get tossed this class like,
    0:05:01 “Hey, you, you’re gonna teach about money next year.”
    0:05:02 And they’re a social studies teacher.
    0:05:04 They’re a math teacher.
    0:05:05 They’re maybe a business teacher,
    0:05:07 but they’ve never taught personal finance before.
    0:05:10 So there’s a huge demand for how do I do this?
    0:05:13 And I need resources that really, really walk me through
    0:05:15 this very simply because I don’t really know what I’m doing.
    0:05:17 I’m not an expert yet at this content area
    0:05:18 and I need support.
    0:05:20 – Oh, and it’s such a broad topic.
    0:05:23 And remember, like my math teacher in high school,
    0:05:25 like, you know, he had to teach us exponents anyway.
    0:05:27 So Blessus already took it upon himself
    0:05:29 to teach us about, you know, dollar cost averaging
    0:05:32 and index funds and, you know, going down this road.
    0:05:33 And he’s like, well, in 40 years,
    0:05:35 you’re gonna have, you know, $3 million or something.
    0:05:37 But you’re like, as a high school student,
    0:05:39 you’re like, yeah, but that’s in 40 years, right?
    0:05:40 It’s like, how do you bring this home
    0:05:43 and make it compelling and interesting and relatable
    0:05:44 to someone’s like, well, you know,
    0:05:47 that’s not the time horizon that I’ve even been thinking about.
    0:05:49 – And I think you’ve done a good job with that.
    0:05:51 It looks like now I’m on the teachers pay teachers store.
    0:05:54 You can find it at fieducator.store.
    0:05:55 If you want to check out some of his listings,
    0:05:59 a lot of them look like they’re almost like gameplay based
    0:06:01 where it’s maybe a multi-week unit
    0:06:02 where people can kind of track their,
    0:06:04 or students can track their progress.
    0:06:05 Is that kind of how some of these are set up?
    0:06:07 – Yeah, I mean, you start in the beginnings,
    0:06:09 figuring yourself out,
    0:06:10 especially if you’ve created digital products before,
    0:06:11 like you have to figure out
    0:06:14 like what your theme is gonna be, your niche,
    0:06:15 the way you want to run things.
    0:06:17 What are people gonna know you for?
    0:06:20 And I found that I wanted to create things
    0:06:23 that were three E’s, exciting, engaging and educational.
    0:06:25 And that’s almost my mission for my business
    0:06:27 and everything I create has to come back to that.
    0:06:30 If it doesn’t meet those standards, I don’t publish it
    0:06:32 because I don’t want anything subpar quality
    0:06:32 that teachers are gonna be like,
    0:06:34 oh, well, that wasn’t great.
    0:06:35 Like I’m not gonna come back again.
    0:06:37 So you’ll notice yet, when you look through my products,
    0:06:39 like there are things that are going to get students
    0:06:41 either out of their seats or talking to each other
    0:06:43 in meaningful ways.
    0:06:44 They’re gonna practice skills.
    0:06:45 They’re gonna play games.
    0:06:46 They’re gonna do activities.
    0:06:47 They’re gonna do big projects
    0:06:48 where the learning is almost a byproduct
    0:06:49 of what they’re doing.
    0:06:51 They don’t even realize they’re learning half the time,
    0:06:52 which is why I think so many teachers
    0:06:54 enjoy using the resources I create.
    0:06:56 – Yeah, if you can sneak it in there somehow,
    0:06:57 like, hey, we’re gonna play this, you know,
    0:06:59 crossword puzzle game and never, never mind
    0:07:00 that you’re actually learning some spelling.
    0:07:01 Well, we’re doing this.
    0:07:03 But, you know, if you can make it fun.
    0:07:07 Was there any on Etsy or even like YouTube or vlogging,
    0:07:08 there’s like this level of keyword research
    0:07:11 where I want to go where there’s some level
    0:07:13 of existing demand rather than trying to create demand
    0:07:14 from scratch.
    0:07:16 Is there any sort of keyword research,
    0:07:19 you know, volume estimates, competitive estimates
    0:07:21 that exist for teachers, pay teachers specifically
    0:07:24 or anything like that that went into the thought process
    0:07:26 before creating extra products?
    0:07:29 – There’s no really useful tool like you might find
    0:07:31 for Google or like when you’re writing a blog
    0:07:34 and you can just like feed your article into a plugin
    0:07:36 and it tells you like, oh, you’re perfect for SEO
    0:07:37 or no, you should change these things.
    0:07:39 It doesn’t quite exist for TPT.
    0:07:41 There is a program called Your Data Playbook,
    0:07:42 which I don’t personally use yet.
    0:07:43 It’s one of those things that I think
    0:07:45 as you grow your store, you level up to the point
    0:07:47 where you will start using these sorts of tools
    0:07:48 ’cause if they are quite expensive,
    0:07:51 but that will give you some ideas of like products
    0:07:53 that you could be doing better on if you change keywords.
    0:07:55 It doesn’t really suggest the keywords for you.
    0:07:57 It just kind of tells you like, hey, you could be doing better.
    0:08:00 Really, it comes down to using the search function,
    0:08:01 like you would for Google.
    0:08:02 It’s a search engine at the end of the day
    0:08:04 that leads you to products.
    0:08:08 So going into the search bar and typing in like similar phrases
    0:08:10 to what your product is, seeing what pops up,
    0:08:11 what are the most popular resources there
    0:08:14 and then building your keyword bang from that
    0:08:15 and making sure that’s in your title
    0:08:16 and your product descriptions.
    0:08:17 – Is it a matter of looking at like,
    0:08:19 well, here’s what I had in mind
    0:08:21 or this is what I was thinking about creating
    0:08:25 and the top results only have three reviews.
    0:08:27 So they must not be selling a huge volume.
    0:08:29 So maybe there’s room for me to compete there
    0:08:32 versus, oh, if I see just pages and pages of results
    0:08:34 that seem to have been there for years
    0:08:35 and they’ve sold tons.
    0:08:37 It’s like, well, how am I gonna break in as a new seller?
    0:08:39 – I should be doing more of that.
    0:08:39 I don’t.
    0:08:41 I look at it as what do I need to enhance
    0:08:42 what I’m doing in my own classroom.
    0:08:44 So like every time I teach this subject,
    0:08:47 I’m like, where are the weak points and what needs more?
    0:08:48 And I’ll have a quick look to see
    0:08:49 does anything else exist out there,
    0:08:52 but I’m not even really looking at TPD that closely
    0:08:54 to see what the top ranking things are.
    0:08:58 I think as I start to kind of fill out my product offerings
    0:08:59 and I feel like, okay, I’ve done a good job
    0:09:00 at meeting the market need
    0:09:02 that I will start refining what I’m doing,
    0:09:04 really focusing more heavily on SEO
    0:09:06 and trying to rank higher on those pages.
    0:09:08 But no, for right now, it’s really a case
    0:09:10 of building what I know I need
    0:09:12 and what I know my audience needs
    0:09:15 based on social media feedback, newsletter, feedback,
    0:09:16 that sort of thing.
    0:09:18 – And it seems like most things on here
    0:09:22 are priced between five and $30 they’re about.
    0:09:24 So it’s very much a volume type of game
    0:09:26 if I’m understanding that correctly.
    0:09:27 – In my case, yes.
    0:09:28 If you browse through other stores,
    0:09:31 you will see some teachers who go for an entire curriculum.
    0:09:33 So this would be what a teacher would use
    0:09:35 from start to finish to run an entire class.
    0:09:37 So curriculum, if you’re not familiar with the word,
    0:09:39 start to finish everything that you would need.
    0:09:40 And those you can find priced
    0:09:42 from like 500 to 2,500.
    0:09:45 Yeah, like there’s very high ticket items in TPT.
    0:09:47 I don’t have those offered yet.
    0:09:48 For me, it’s always coming back to that idea
    0:09:50 of I’m a teacher myself.
    0:09:53 My target market is teachers who are usually the buyers
    0:09:56 in I would say 70 to 80% of the case.
    0:09:58 So they’re digging into their own pocket to buy this stuff.
    0:10:01 And my target market’s not the most flush with cash.
    0:10:03 So I always want to make sure that I’m providing,
    0:10:05 you know, very one-sided value.
    0:10:07 What they’re getting in terms of product
    0:10:10 is way more than the five or $20 or $30
    0:10:12 that they’re paying for it in terms of the time
    0:10:14 that it’s gonna save them, the stress that it’s gonna save them,
    0:10:16 the improvement in their classroom management
    0:10:17 that they’re gonna see,
    0:10:19 and also the performance of the students.
    0:10:21 So on all those metrics, I want teachers to feel like,
    0:10:23 you know what, that was an amazing exchange of value for me.
    0:10:25 Yeah, and at that price point,
    0:10:27 it’s low friction versus trying to deal with the red tape.
    0:10:29 Obviously, I mean, the dollars may be there
    0:10:32 to try and start selling at the district level
    0:10:34 or the state level, like, hey, this is mandated
    0:10:36 by your state government.
    0:10:39 Now you need to teach personal finance in schools.
    0:10:42 Like, hey, we’ve got the proven out system of how to do this.
    0:10:43 I’ve been a teacher myself for years and years.
    0:10:44 Here’s what works.
    0:10:46 We could build out that whole curriculum for you
    0:10:49 and license it across however many different students
    0:10:50 or schools.
    0:10:52 Like, I could see how that would be a much higher ticket
    0:10:54 than a $6 one-time thing.
    0:10:57 But also, it’s like, well, you know, if this is passive,
    0:10:58 people are just, you know,
    0:10:59 coming out of this website and ordering my stuff.
    0:11:00 And it’s like, well, yeah,
    0:11:03 this is a longer-term sales cycle,
    0:11:04 much longer-term game to play.
    0:11:06 – I did the other side of it.
    0:11:07 I worked with Choose a Five Foundation.
    0:11:10 We created a pre-K through 12, entire curriculum,
    0:11:11 and we tried to get schools to adopt it.
    0:11:12 Like, it’s free.
    0:11:14 Just take it, use it.
    0:11:15 It’s great.
    0:11:18 And even then, it was such a pain to work with schools
    0:11:21 because schools are very restricted in what they can do.
    0:11:24 Every district is basically its own little islands.
    0:11:26 It’s hard to get like a rubber stamp
    0:11:27 that works across the entire country
    0:11:29 or even the entire state.
    0:11:30 So, yeah, it’s a big challenge
    0:11:32 versus like teachers are very much allowed
    0:11:34 to kind of flex within their curriculum
    0:11:35 and bring in additional resources.
    0:11:37 So, it’s sort of like a backdoor in.
    0:11:38 And maybe eventually,
    0:11:40 I will grow to offer my own curriculum.
    0:11:41 And at that point,
    0:11:42 I will have had so many teacher adopters
    0:11:44 that on the, at least the ground level,
    0:11:46 there will be some support for trying to get something bigger
    0:11:49 into their school or their district or the state.
    0:11:51 – Yeah, down the road, that may be coming.
    0:11:53 I definitely see that as an opportunity
    0:11:56 for some of the assets and content that you’re creating.
    0:11:56 – I also have competitors
    0:12:00 who are people like NextGen Personal Finance or NGPAP.
    0:12:01 So, like, if you’re a financial educator
    0:12:03 or a teacher or a parent who wants to support this,
    0:12:06 like that is an amazing free curriculum that exists
    0:12:08 because it’s backed by a billionaire founder
    0:12:10 who wants it to be free,
    0:12:12 is able to pay staff to create amazing resources,
    0:12:13 teacher professional development.
    0:12:15 So, like, I don’t want to compete directly with them
    0:12:17 because I love what they do
    0:12:19 and it’s very hard to compete
    0:12:20 with people who offer free things.
    0:12:23 So, being able to enhance what they do
    0:12:24 or enhance any other curriculum
    0:12:26 is kind of a nice way to stay in my niche
    0:12:28 and be valuable to customers.
    0:12:30 – More with Rob in just a moment,
    0:12:32 including the smart and creative ways
    0:12:34 he markets his listings right after this.
    0:12:36 – Running a business is hard.
    0:12:39 If it were easy, everybody would be doing it, right?
    0:12:40 You got a to-do list a mile long
    0:12:42 and a dozen different hats to wear.
    0:12:44 Well, here’s a resource to help lighten your load.
    0:12:46 I’m excited to partner with Gusto for this episode
    0:12:49 as they’ve been one of the most recommended services
    0:12:50 by guests over the years.
    0:12:54 Gusto is the easy, affordable, online payroll, HR,
    0:12:56 and benefits tool for modern small businesses.
    0:12:59 In fact, they help over 300,000 businesses like yours,
    0:13:02 take the pain out of tasks like payroll, tax filing,
    0:13:05 direct deposit, health insurance, administration,
    0:13:08 401(k) benefits, onboarding tools, and more.
    0:13:12 Whether your team is 1099 or W2 or a combination of both.
    0:13:14 Of course, do your own due diligence.
    0:13:15 Check out their reviews online
    0:13:17 and I think you’ll find some common threads
    0:13:19 in the comments about ease of use,
    0:13:21 great customer support, and great value.
    0:13:22 And here’s the deal.
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    0:14:49 What feed does the platform take in this case?
    0:14:50 – So, TPT has two tiers for sellers.
    0:14:51 You’ve got the free version.
    0:14:53 So, unlike Etsy, where they charge a listing fee
    0:14:55 to put your first product up or whatever it is,
    0:14:57 TPT does not charge a listing fee
    0:14:59 so anybody can create an account
    0:15:01 and you can start listing products for no cost.
    0:15:05 The split on a sale is 50/50 at that basic tier.
    0:15:07 So, at the free tier, 50/50 split,
    0:15:09 you sell something for $10, they keep five, you get five.
    0:15:11 And then they’re also handling sales tax
    0:15:14 if you’re in a state that does need to charge sales tax.
    0:15:17 And then if you upgrade to the premium seller,
    0:15:20 which I think is $60 for the year,
    0:15:22 it now becomes an 80/20 split.
    0:15:24 So, you keep 80, they keep 20.
    0:15:26 And there’s no higher tier available.
    0:15:28 There’s no way to keep more of it.
    0:15:30 That’s kind of the deal if you’re gonna use
    0:15:32 the marketplace platform that they offer.
    0:15:34 – Right, and you have to look at that as,
    0:15:36 well, that’s my marketing expense, basically.
    0:15:39 I get access to these audience of 7 million teachers
    0:15:42 who are proactively looking for the stuff
    0:15:44 that hopefully I’m selling versus the 50/50.
    0:15:46 It’s like, it’s cool that there’s no listing fee,
    0:15:47 but man, I think it’s expensive fast.
    0:15:49 And then it’s like, that’s when you start to be like,
    0:15:50 well, if I’m moving a certain volume,
    0:15:52 then yeah, it’s a no-brainer to go to upgrade
    0:15:56 to this $60 paid tier and then improve that ratio,
    0:15:57 improve that split.
    0:15:59 – I think I upgraded within like the first few months
    0:16:00 of being a seller.
    0:16:02 Like I was like, I’m going to eventually make enough money
    0:16:04 to make this worth it, like 60 bucks,
    0:16:06 like I can take a shot on that for a year
    0:16:07 and see what happens,
    0:16:08 but I was like, if I’m gonna make stuff,
    0:16:09 I wanna keep more of it for me.
    0:16:14 – Yeah, is there a play to get people off platform,
    0:16:15 if you have other product,
    0:16:18 like do you get access to the email list of customers?
    0:16:20 Is there a way to drive your own traffic
    0:16:22 to your own digital storefront?
    0:16:24 Just trying to think of,
    0:16:27 is this purely a marketplace type of play for you right now?
    0:16:29 – So TPT, yeah, the marketplace gives you
    0:16:31 very little information about individual buyers.
    0:16:33 You can get a little bit of like demographics about them
    0:16:35 or location by state,
    0:16:37 but you don’t get an email address when someone buys from you,
    0:16:40 which is different to maybe what you would get from an Etsy.
    0:16:43 So when it comes to assembling your own email list,
    0:16:44 you have to think like, okay,
    0:16:46 what can I embed in the product
    0:16:48 that would convince someone to give me an email?
    0:16:51 So a lot of times there’s a freebie inside of a product
    0:16:54 or one of my best lead magnets is like,
    0:16:56 I have my entire 90 day curriculum pacing guide.
    0:16:58 So if you wanna see how this resource fits into
    0:17:00 what I do in my classroom,
    0:17:01 you can follow along with me
    0:17:03 and just give me an email and it gets sent out to you.
    0:17:05 So trying to find ways to get people to convert
    0:17:10 from being a TPT buyer to also on my newsletter is a big one.
    0:17:11 I do go to social media a lot
    0:17:13 to try and harvest people from my newsletter too.
    0:17:15 So giving them freebies, looking for product testers,
    0:17:19 free team people and they all just kinda slowly trickle in
    0:17:20 and build up that newsletter,
    0:17:22 which is much more valuable than the TPT search
    0:17:24 or the social media platforms can be.
    0:17:26 – Yeah, hopefully they like the product
    0:17:28 and now you have a way to get back in touch with them
    0:17:30 when you’re launching something new.
    0:17:33 Otherwise it’s like, well, I made a one-off $7 sale
    0:17:36 and now I can’t get in touch with that customer again.
    0:17:38 So it’s like, well, how do we improve the lifetime value?
    0:17:41 And it sounds like that’s one way that you’re going about it.
    0:17:43 – Yeah, and making sure that in the products,
    0:17:45 like you have those calls to action to come back
    0:17:47 and leave your reviews or send me an email,
    0:17:48 let me know what you think.
    0:17:50 And just any of those touch points
    0:17:52 are enough to get me an email address
    0:17:54 and then let me add them to my newsletter
    0:17:57 where it does become much more of a return customer scenario.
    0:17:59 I think once they know, like and trust you,
    0:18:00 they’re much more likely to come back,
    0:18:02 especially when a teacher’s stressed,
    0:18:04 they’re short on time, they need something.
    0:18:06 The marketplace is reputable.
    0:18:09 So that’s a great plus and part of that 20% loss of sale
    0:18:11 is for the fact that teachers pay teachers
    0:18:13 is considered a reputable place to buy something
    0:18:15 and that they will, they’ll make it right
    0:18:17 if the product you buy is total crap
    0:18:19 or it’s a dud or it’s a scam of some sort.
    0:18:22 Versus like buying something off of maybe eBay or an Etsy,
    0:18:23 I don’t know how good the customer service
    0:18:24 would be on that side.
    0:18:25 – Oh, for sure.
    0:18:27 – And then each individual store
    0:18:28 has to build their own reputation.
    0:18:32 Reviews is gold in terms of trying to get people
    0:18:35 to like first time to your store to know, like and trust you,
    0:18:37 but after you’ve made that first sale
    0:18:38 and making sure that you kind of nurture that customer
    0:18:41 to come back again and again is huge.
    0:18:42 When you were first launching,
    0:18:46 did you do anything proactive to try and drive traffic,
    0:18:49 drive those initial reviews to just kind of,
    0:18:51 this is what we’ve seen on platform after platform.
    0:18:52 It’s like, if I can give that algorithm
    0:18:53 a little bit of a nudge,
    0:18:57 then it starts to work in my favor a little bit more.
    0:19:00 And sometimes it’s harder to get those first sales
    0:19:01 than it is to get the next 10.
    0:19:05 Where it’s like, if I can just, you know, seed my store
    0:19:08 with a few, you know, warm, happy customers,
    0:19:11 then the rest starts to work more automatically.
    0:19:13 – I mean, in the beginning, like launching my store now,
    0:19:16 it was like walking in the dark and spinning around
    0:19:18 and just hoping that something landed.
    0:19:21 Like now, for example, I just launched a product last week.
    0:19:24 It’s going to be a $5 product, like a $497 price point.
    0:19:25 It’s free right now.
    0:19:28 So what I did was on social media, I was like,
    0:19:29 “Hey, I’m launching something new.
    0:19:31 I’m looking for early adopters.
    0:19:32 Leave me your email in the comments
    0:19:37 or send me via DM and I will send you like the resource.
    0:19:38 Really what I’m going to do is I’m going to send them to TPT
    0:19:40 where they can download it for free.
    0:19:43 Reason I don’t have a lead page is that I want the comments
    0:19:45 coming in in this Facebook group.
    0:19:47 So by people leaving their email in a comment
    0:19:50 or sending me a DM, it drives it to the top of this group.
    0:19:51 The group’s not mine.
    0:19:53 It’s a group that I am very active in.
    0:19:55 And there’s actually, there’s no admin really in it.
    0:19:58 It’s like a ghost admin who doesn’t really do anything in it.
    0:20:01 So trying to get people to comment and engage on the post
    0:20:04 so that more people see it and then we’ll send them to it.
    0:20:06 And then once they buy the product,
    0:20:08 I have like a whole, you know, nurture part inside of it
    0:20:10 where I’m like, Oh, you know, I hope you really enjoyed this.
    0:20:11 Please come back and leave a review.
    0:20:14 Once you’ve had a chance to use it, if you loved it,
    0:20:16 can you post a picture of your students enjoying it
    0:20:19 on social media or in these particular groups?
    0:20:20 And that’s for the first week.
    0:20:23 So anyone who is a follower of mine who, you know,
    0:20:24 gets my stuff regularly on social media.
    0:20:26 So they’ve been an engaged person.
    0:20:28 So it does pop up top of their news feed
    0:20:29 or they’re on my newsletter.
    0:20:31 They’re going to get it for free this time around.
    0:20:33 And the play is that I’m going to build the reviews.
    0:20:36 I’m going to get that product out there.
    0:20:38 And that’s in the long term,
    0:20:40 it’s going to be much more valuable to my store.
    0:20:42 So if I can get 50 to 100 reviews from this,
    0:20:44 like that would be huge because at the moment,
    0:20:45 I’m only just hitting about 400.
    0:20:48 So I’m really looking to, yeah, drive up the friendliness
    0:20:49 of the algorithm to my store.
    0:20:50 – Yeah, I like that.
    0:20:52 That’s similar to like a free Kindle launch strategy
    0:20:54 where it’s like, if I can throw some downloads
    0:20:55 towards that book on Amazon
    0:20:57 and collect a critical mass of reviews
    0:21:00 before I switch it over to being a paid product.
    0:21:03 And yeah, absolutely that can help boost it up, I imagine.
    0:21:04 And there’s no cost.
    0:21:06 Like yes, I’m losing out on potential sales,
    0:21:09 but if I’m at like 400 free downloads now,
    0:21:12 so how many of those would have been paid customers
    0:21:14 if I just started at a price point of 4.97?
    0:21:17 Probably like 50, that would be typical for a product launch.
    0:21:19 So I’m trying something totally different to see,
    0:21:21 does it yield those reviews that I really, really need?
    0:21:24 And then yeah, does it yield much more sales down the road?
    0:21:26 Because now it’s such a highly reviewed product
    0:21:28 that new teachers can be like, oh, let me check this out.
    0:21:29 Let me try that.
    0:21:31 – Are you using AI at all for ideation
    0:21:34 or to help fill in the blanks on some of these products?
    0:21:37 – Sometimes, I mean, I love playing with AI.
    0:21:40 I love ChatGBT as like just a sounding board
    0:21:41 for anything and everything.
    0:21:44 So usually if I’m thinking of, say I was doing insurance,
    0:21:46 I did a product on insurance recently
    0:21:48 where students are creating an insurance plan
    0:21:49 for their cell phones in the classroom.
    0:21:53 I would like use ChatGBT, like what are the main considerations
    0:21:55 when someone is building an insurance plan?
    0:21:58 So it’s a really quick way to do a bit of basic research
    0:22:00 and then I can build a product from that.
    0:22:03 So I’m not letting AI write anything for me.
    0:22:08 And I don’t know if TPT is yet spotting AI generated content
    0:22:10 in their results and marking them down or not.
    0:22:13 But I don’t want, again, I don’t want to jeopardize
    0:22:15 the reputation of my business by saying like,
    0:22:17 oh, someone’s saying that this was created by AI.
    0:22:20 Like you created this in 10 seconds
    0:22:22 and you’re charging whatever number of dollars for it.
    0:22:23 I could have done that myself.
    0:22:23 I don’t want to do that.
    0:22:26 So if it can assist me in some way, absolutely.
    0:22:28 But it won’t ever take over what I do.
    0:22:30 – All right, anything else on the marketing front
    0:22:34 to try and drive sales if I’m a new shop owner?
    0:22:36 – So new shop owner, big thing is making sure
    0:22:38 that your thumbnails are as good as they can be,
    0:22:40 experimenting with those, trying out different things
    0:22:42 to see what is going to look really well for you,
    0:22:44 having previews.
    0:22:45 So like with previews, you want to make sure
    0:22:47 that you have one first of all.
    0:22:49 So products that have previews will sell way better
    0:22:50 than ones that do not.
    0:22:52 And then also thinking like video previews,
    0:22:54 it’s worth the time doing it.
    0:22:57 I find a lot of new sellers will create really cool products.
    0:22:58 And then when it comes to the addressing it up
    0:23:01 with the thumbnails, the previews right in the description,
    0:23:03 they kind of lose steam at that point.
    0:23:05 And they end up putting up a sub part listing,
    0:23:07 which just doesn’t sell, even though the product itself
    0:23:08 might be really good.
    0:23:11 And that’s where I had to go back as a more experienced seller
    0:23:13 and review some of my initial stuff and be like,
    0:23:16 okay, this needs better thumbnails, better description,
    0:23:19 more stuff in the preview, like changing the shape
    0:23:20 of the preview from portrait to landscape,
    0:23:21 that sort of thing.
    0:23:25 – Right, give me, yeah, I want to know,
    0:23:26 put myself in the user’s shoes here,
    0:23:28 like how is this going to work for me?
    0:23:30 – One thing that I’m noticing on the store too
    0:23:33 is what looks like a, you know, crossed out list price
    0:23:34 and then a sales price.
    0:23:37 And maybe this is just for bundled content
    0:23:39 where it’s like, you know, here are several products
    0:23:41 all in one to increase that average order value
    0:23:43 and that value for the customer.
    0:23:44 – Yeah, so you have the option of taking
    0:23:46 your individual products and bundling them together
    0:23:47 if you have common themed ones.
    0:23:49 And usually, yeah, there’s a discount on the price.
    0:23:51 So when teachers are coming in,
    0:23:52 they see what the price would be to buy each item
    0:23:55 individually and then what the discounted price is.
    0:23:57 So like I have a business project on there,
    0:23:59 which has 13 products in it.
    0:24:01 And I think if you added all the products together,
    0:24:03 it would be like $66.
    0:24:06 I have it marked down to 30, something like 32,
    0:24:08 because for me, like that’s a good price
    0:24:09 for what I would sell the bundle for.
    0:24:11 Like very few people would have bought all 13
    0:24:12 of the individual ones anyway,
    0:24:13 if they were picking and choosing.
    0:24:15 So I feel like that was a good price point
    0:24:18 to get people in and be like, okay, I want to buy this bundle.
    0:24:19 – Got it, I love a bundle deal.
    0:24:20 Yeah, it makes sense.
    0:24:21 – Yeah, who doesn’t?
    0:24:24 – So do you remember your first, you know,
    0:24:27 a few months of sale, like I’m trying to get a sense of,
    0:24:29 you know, was it crickets early on?
    0:24:31 How long before you’re like, you know what?
    0:24:34 I can see how, you know, it might take a few years,
    0:24:36 but I could see how this is going to be a thing.
    0:24:38 It’s going to start to be a significant source of income.
    0:24:40 – I should send you my like sales graphics.
    0:24:42 You can see the chart because it was like,
    0:24:45 it was a flat line for months.
    0:24:47 And then I think in like September of 2019,
    0:24:49 there was a little blip of 52 cents.
    0:24:52 Like that was my first sales, like 52 cents.
    0:24:54 And that to me was just like, that’s 52 cents
    0:24:56 I did not have before.
    0:24:58 And that product was put up months ago.
    0:24:59 So it was cool to get that email to be like,
    0:25:01 hey, you made a sale.
    0:25:02 And I think that was one of the things
    0:25:04 that kind of jumpstarted me going back into it
    0:25:05 and creating more.
    0:25:06 It was like, okay, like I find,
    0:25:08 if someone finally convinced me
    0:25:09 that they will buy something that I created
    0:25:11 if I put, you know, the effort in
    0:25:12 and keep putting myself out there.
    0:25:15 And so I really came back, started creating more,
    0:25:16 found that personal finance niche,
    0:25:17 which really starts to take off.
    0:25:19 And then you start seeing that exponential growth curve
    0:25:21 that you want to see in a business.
    0:25:23 And I haven’t looked back since
    0:25:27 it’s definitely been a really energizing business so far.
    0:25:29 We’re like every month seems better than the previous one
    0:25:31 or comparing to the same point last year,
    0:25:32 which is what I recommend.
    0:25:33 If you’re going to sell on TP2,
    0:25:35 you compare it to the same month,
    0:25:38 the previous year versus the previous month
    0:25:40 because teachers go through cycles
    0:25:42 in terms of when they buy things.
    0:25:45 So like August, September will be the best selling months
    0:25:48 for most stores when it’s back to school.
    0:25:51 Summer will be super quiet, getting around the holidays.
    0:25:53 If you have like holiday themed things, it will go up.
    0:25:55 If you don’t, it might go down.
    0:25:56 – Yeah, a lot of seasonality for sure.
    0:25:59 – So comparing to the same month, the previous year
    0:26:00 is your best bet when you’re trying to figure out like,
    0:26:02 well, how is my store actually doing?
    0:26:04 – I love that motivation of that first 52 cents.
    0:26:07 Yeah, I think there are so many stories of that
    0:26:09 where it’s like, it was, you know, there was nothing.
    0:26:12 And then someone clicked on an ad and it was 11 cents
    0:26:14 or you know, somebody bought my thing,
    0:26:16 a stranger on the internet bought my thing.
    0:26:18 And there’s like that motivation to keep going
    0:26:19 and keep putting stuff out there.
    0:26:23 – Looks like you’re at around 120 products in the store now
    0:26:24 and continuing to add more?
    0:26:27 Are you kind of like, am I tapped out on ideas?
    0:26:29 – No, I have like a notebook full of ideas
    0:26:31 and it’s just fun and the time to work on them.
    0:26:32 But I always have to remind myself,
    0:26:35 TPT was something that was created as a side hustle
    0:26:38 and it was a very intentional choice
    0:26:39 of business to venture into.
    0:26:41 Like I’ve done things like tutoring
    0:26:43 where I’ve traded my time, you know,
    0:26:45 hour for dollar kind of thing.
    0:26:47 And that wasn’t very sustainable,
    0:26:49 especially when my wife and I had a kid.
    0:26:52 So we had that pivot point that stimulated a change
    0:26:54 in what we do, which I think is also a very common thing
    0:26:55 with business owners.
    0:26:57 And so I was like, okay, I need to create something
    0:26:59 that I can work on when I want to work on it.
    0:27:01 And it’s going to be mostly passive.
    0:27:03 So that once it’s made, it’s going to just keep
    0:27:05 generating money and teachers pay teachers
    0:27:07 just look like the most obvious solution.
    0:27:09 I’ve doubled in courses too, didn’t do the same.
    0:27:11 And so I was like, okay, teach me teachers
    0:27:12 where it’s going to be at.
    0:27:14 And yeah, I haven’t looked back since, it’s been awesome.
    0:27:17 – And do you find that the products from years ago
    0:27:19 still continue to sell?
    0:27:23 Or is there a freshness angle to the algorithm?
    0:27:24 – Maybe not to the algorithm, but certainly,
    0:27:26 I think the quality of what I’m creating more recently
    0:27:28 is better than what I created in the past.
    0:27:30 There are still, like my best seller
    0:27:31 is one of the first products I created.
    0:27:33 It was called Space Quest.
    0:27:35 It’s a game where students are imagining
    0:27:37 they’re traveling to an unexplored planet
    0:27:38 and they’ve decided what they’re taking
    0:27:39 with them on the spaceship.
    0:27:41 They have a bunch of items to choose from
    0:27:44 and they go into debates about what stays, what doesn’t.
    0:27:45 And then you tell them there’s budget cuts
    0:27:47 and they now have to remove some of the items
    0:27:49 that they’ve already just managed to negotiate
    0:27:50 with each other to bring.
    0:27:52 And that continues to be one of my best sellers
    0:27:55 and that was probably my first 20 products I created.
    0:27:56 – I like it.
    0:27:59 It’s like, you know, organ trail, but for space.
    0:28:01 – It’s funny, like, yeah, like there’s so many
    0:28:03 like inspiring games from my childhood.
    0:28:04 I’m like, oh, this kind of drives that idea.
    0:28:06 Yeah, we went camping over the summer
    0:28:08 and I was like, this gives me an idea for a resource.
    0:28:10 So I made a resource about going camping
    0:28:11 and friends all chipping in money
    0:28:13 and now you have to divide that money
    0:28:15 amongst the different items in a store.
    0:28:16 So like there’s high quality, low quality,
    0:28:18 high price, low price stuff and the teams again
    0:28:20 have to figure out how they’re going to spend their money.
    0:28:22 – Yeah, this is, this is all really cool.
    0:28:25 Those were some of my favorite activities as a student
    0:28:28 where it was, you know, kind of it was structured as a game
    0:28:29 where like, okay, you’re, you know,
    0:28:33 part of the, you know, new world colonizers
    0:28:35 and you’ve got to figure out, you know,
    0:28:36 how are you going to allocate your resources
    0:28:39 on farming versus hunting versus, you know,
    0:28:41 and all this stuff is like, oh, this is, this is kind of cool.
    0:28:44 So really, really fun, what you got built over there
    0:28:47 and how it will continue to grow
    0:28:50 by virtue of continuing to adding new, adding new products
    0:28:53 and just the, you know, maturity of the platform
    0:28:54 as more and more people jump on there.
    0:28:57 So really appreciate you sharing the insights
    0:28:58 on how all that works.
    0:29:00 And we’ve got more with Rob coming right up
    0:29:04 including donate a business idea right after this.
    0:29:07 – Here’s a quick side hustle you can do today.
    0:29:08 It’s called the substitution game
    0:29:11 and it’s an easy way to score what I call
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    0:29:16 that goes straight to your bottom line.
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    0:29:21 to the things you’re already spending money on.
    0:29:22 For example, I made the switch
    0:29:25 to our sponsor Mint Mobile back in 2019
    0:29:26 and haven’t looked back.
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    0:30:01 at mintmobile.com/sidehustle.
    0:30:05 $45 upfront payment required equivalent to $15 per month.
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    0:30:10 Speeds slower above 40 gigabytes on unlimited plan.
    0:30:13 Additional taxes, fees, and restrictions apply.
    0:30:15 See Mint Mobile for details.
    0:30:20 All right, we’re back with Rob from phyeducator.com
    0:30:21 for round two.
    0:30:23 And this is the donate a business idea around.
    0:30:25 This is something that you might start yourself
    0:30:26 if you had more time.
    0:30:28 This is something that you think the listeners
    0:30:30 could take and run with a pain point,
    0:30:32 something missing in the marketplace.
    0:30:34 We’ll tee it up like that and let you go.
    0:30:35 – So this is one that has always been like
    0:30:37 in the back of my mind like, oh, I’d love to start this.
    0:30:40 And that is, I am a big soccer fan.
    0:30:41 I love playing soccer.
    0:30:44 I’ve played competitively, basically my entire life
    0:30:46 up until like kind of a couple of years.
    0:30:48 Well, COVID really is what shut it down.
    0:30:49 It was playing competitively till COVID
    0:30:50 and then everything stopped and then everyone back.
    0:30:54 But one of the reasons I miss it is I love being part
    0:30:55 of that team.
    0:30:57 I love being part of that kind of group environment.
    0:30:59 And the fitness part was always great too.
    0:31:01 So I’m always like, I would love to start
    0:31:02 like soccer fitness classes.
    0:31:05 Like very much themed towards adults who used to play soccer
    0:31:06 and it’s going to have a fitness component to it
    0:31:09 much like going to practice would have.
    0:31:12 But with a, you know, a high fitness level focus
    0:31:13 and then, you know, a little bit of play as well
    0:31:15 but the ball would always be involved.
    0:31:16 So it’s not quite a team.
    0:31:19 You’re not playing in leagues, which might be beyond
    0:31:22 a lot of adults at this point, but you are getting
    0:31:24 that team feeling that seems to be missing now
    0:31:26 as an adult when I’m maybe playing a little bit
    0:31:27 of rack and pickup.
    0:31:30 And it’s not the same as like going to a group fitness class
    0:31:30 at a gym kind of thing.
    0:31:31 – Okay, I like it.
    0:31:35 Maybe the angle is, you know, aimed at these former players,
    0:31:38 you know, soccer themed fitness.
    0:31:41 The reason I bring it up is we see at the gym,
    0:31:43 you see like, you know, get in shape for ski season,
    0:31:46 like these almost sport specific classes and drills
    0:31:47 and workshops.
    0:31:49 It’s like, I absolutely think something like that can work.
    0:31:51 – Yeah, I like, I couldn’t see the absolute, like, you know,
    0:31:52 do you miss being part of a team
    0:31:55 but you don’t want to be on a team anymore
    0:31:57 and just get that kind of mentality
    0:32:00 that cohesive group feeling going again.
    0:32:02 – What would you do first to market it
    0:32:04 or get off the ground or proof of concept here?
    0:32:07 – I mean, it would be so low cost and so simple.
    0:32:09 Like find a park that you can use,
    0:32:12 go either have everyone bring their own ball
    0:32:15 or buy 20 cones and 20 balls and get yourself started.
    0:32:18 But just some basic like kind of hit workout exercise
    0:32:21 that are adapted to have a soccer ball involved as well,
    0:32:24 market it on some of those local soccer pickup pages.
    0:32:28 And just, yeah, say like, if you’re a former soccer player
    0:32:30 and you want to find that team feeling again,
    0:32:31 you want to get fit,
    0:32:32 you want to do something with a ball,
    0:32:34 this is going to be our thing.
    0:32:37 So it’s going to be $10 a session, meet at this park,
    0:32:40 bring your own ball and just go from there
    0:32:41 and see what happens.
    0:32:42 – Yeah, you get 10 people to show up for an hour.
    0:32:45 Now you get a hundred bucks an hour side business
    0:32:47 and who knows what comes down the road from that.
    0:32:49 Maybe they decide they do want to join a league
    0:32:51 and if nothing exists,
    0:32:54 then you can be the spearhead of the organizer
    0:32:55 for something like that.
    0:32:56 – Or it looks like your kids leagues
    0:32:58 where, you know, if you have a young kid
    0:32:59 and you start playing soccer, they just go
    0:33:01 and do like a practice and then they play a game
    0:33:03 at the end of it and like, it could look like that
    0:33:05 where you’ve got 60 adults come in
    0:33:07 and then you divide up and play small sided tournaments
    0:33:08 at the end, it can be really fun.
    0:33:10 – Yeah, some level of scrimmage.
    0:33:12 I think this could be a fun one
    0:33:14 and anybody who’s listening could take this
    0:33:16 and run with this in any number of different sports.
    0:33:18 Well, what did you use to play?
    0:33:19 Oh, you used to be a tennis player.
    0:33:20 Oh, you used to be a baseball player.
    0:33:23 Could you host classes and clinics and fitness,
    0:33:25 you know, geared toward that sport for grownups
    0:33:27 or could you turn around and offer that for kids?
    0:33:30 I’ll give your kids swim lessons or tennis lessons
    0:33:33 or, you know, basketball drills or, you know,
    0:33:36 friend of ours, you know, played catcher,
    0:33:38 you know, for his whole life.
    0:33:39 And so he’s like, you know, here’s the catchers clinic
    0:33:41 coming back to my hometown and the way to make money
    0:33:43 during the off season and stuff like that.
    0:33:45 So I think there’s definitely something there.
    0:33:47 – Yeah, and if you do it in Maryland,
    0:33:48 please let me know.
    0:33:49 I would love to join.
    0:33:52 – Yeah, and on top of that, I’m sure Facebook already knows,
    0:33:54 you know, these people who used to be soccer players,
    0:33:56 they could help target everybody
    0:33:57 in that demographic for you.
    0:34:00 All right, that is round to donate a business idea
    0:34:02 that was adult fitness classes,
    0:34:06 sport specific fitness classes for grownups.
    0:34:08 But of course you can pivot that, do it with kids,
    0:34:10 do it with whatever group, whatever sport that you like.
    0:34:11 I think that’s a cool one.
    0:34:12 Let’s go to round three.
    0:34:13 This is the triple threat.
    0:34:15 We’re gonna start off with a marketing tactic
    0:34:17 that’s working for you right now.
    0:34:19 Could be related to fly educator,
    0:34:21 could be related to teachers pay teachers,
    0:34:23 could be something that your students
    0:34:25 can teach an entrepreneurship in class,
    0:34:26 something that’s working for them.
    0:34:27 – So big one that’s working for me right now
    0:34:29 is when I launch a new product
    0:34:30 or I wanna refresh your product,
    0:34:32 I will go into a social media group and I’ll say,
    0:34:35 I’m looking for 10 people to try this out for me
    0:34:36 and give me feedback.
    0:34:38 So be an early adopter and again,
    0:34:40 leave your email in the comment section
    0:34:43 if you want to be entered into the draw
    0:34:45 to be one of those 10 people to try it out for me.
    0:34:47 And really I don’t care that much
    0:34:48 about getting the feedback from them.
    0:34:50 What I really want is to have an excuse
    0:34:52 to kind of put my product out there
    0:34:55 and again, get the engagement on the comment section.
    0:34:57 So it comes up in front of a bunch of people.
    0:34:59 I get to measure who’s actually really interested in this.
    0:35:01 So the ones who really want it for free,
    0:35:02 I’m gonna give it away to 10 people,
    0:35:04 but then I’ve got suddenly a list of people
    0:35:05 who are really interested in it
    0:35:06 and I can send them a nurture sequence
    0:35:09 about getting the product and paying for it.
    0:35:10 So that’s been working really well
    0:35:11 and it’s just kind of a rinse of feet
    0:35:13 over and over again every time I have a new product.
    0:35:15 – And you’re looking specifically
    0:35:18 in groups of teachers in this case?
    0:35:19 – Yeah, Facebook groups,
    0:35:22 I find the most effective place to sell.
    0:35:26 Instagram is I think great for kind of just building trust
    0:35:27 and maybe a little bit of awareness of who you are
    0:35:28 and your brand.
    0:35:30 I don’t find that people click over from Instagram
    0:35:31 very often to buy something,
    0:35:34 but Facebook groups, specifically teacher groups
    0:35:36 and even more again, niche groups for those teachers.
    0:35:38 So like for me, it’s the business educators group
    0:35:40 or group called Fanatics.
    0:35:42 So financial literacy fanatics,
    0:35:46 those two groups are amazing for getting volunteers
    0:35:48 to try stuff out and then also being very interested
    0:35:49 in what I am selling.
    0:35:51 And I’ll find that I’ll get a lot of clicks
    0:35:52 from Facebook going to TBT
    0:35:54 and I’m sure it’s coming from those two groups.
    0:35:55 – Yeah, I like this one.
    0:35:58 It’s going where your target customers already are.
    0:36:00 It is offering something of value.
    0:36:02 It is being a member of that community.
    0:36:05 Like it checks a lot of smart boxes here.
    0:36:06 So I think that makes a lot of sense.
    0:36:09 And you can find a group for just about any target audience
    0:36:10 that you want to serve.
    0:36:11 And you know, of course,
    0:36:13 play nice by the rules and the moderators
    0:36:15 and everything else and be of service first.
    0:36:17 Can’t come in and just spam up the place,
    0:36:19 but it sounds like this one is leading with value.
    0:36:20 Like, hey, I created this thing.
    0:36:21 I think it’ll help you out.
    0:36:23 If you want to be among the first to test it,
    0:36:26 let me know, I’m looking for some early users.
    0:36:27 – It goes down a lot better, I feel like,
    0:36:30 with teachers than the buy my stuff posts.
    0:36:30 – Yeah.
    0:36:31 – Especially like, you know,
    0:36:34 marketing materials to teachers can feel hard sometimes
    0:36:36 and teachers kind of have this almost ingrained culture
    0:36:39 of freely sharing and that we’re all in this
    0:36:41 for the service aspect and the higher calling
    0:36:44 and we’re not doing this to be paid a lot
    0:36:45 or to make money from it.
    0:36:48 And that’s almost like a toxic culture within teachers.
    0:36:49 So you can get a lot of pushback
    0:36:51 when you start trying to market products to teachers
    0:36:52 and it’s not free.
    0:36:55 They’re like, well, why aren’t you giving away
    0:36:57 your best ideas for free and just sharing
    0:36:58 and being a part of the community?
    0:37:00 And I always have to look at it like, well,
    0:37:03 I can give you the free stuff that I create for myself
    0:37:05 and it won’t be very high quality.
    0:37:06 It works well for me,
    0:37:07 but if you want me to put the hours in
    0:37:11 to make a turnkey for you and amazing for your students,
    0:37:13 I think that’s something that I do get to charge for
    0:37:15 and it will be worth your time and your money.
    0:37:16 – And that’s something else
    0:37:18 because if somebody is in a Facebook group,
    0:37:21 they’re not necessarily expecting to be sold to,
    0:37:23 but if they’re browsing on teachers, pay teachers
    0:37:24 or they’re browsing on some of their marketplace,
    0:37:27 they’re going in there with the expectation to spend money.
    0:37:29 And so it’s like a natural fit for that audience.
    0:37:31 That is the marketing tactic.
    0:37:33 The second part of the triple threat is a new
    0:37:36 or new to you tool that you’re loving right now.
    0:37:39 – I think for me, it is a tool from AppSumo,
    0:37:41 which I’m sure you are familiar with.
    0:37:43 And it’s called VideoTap.
    0:37:45 And it’s one where I’ve been able to take a lot
    0:37:47 of my videos that I’ve recorded.
    0:37:49 So I do a lot of recording guest speakers from my classroom
    0:37:50 and sending that out to other teachers
    0:37:51 and letting them use it for free.
    0:37:54 But it lets me break that up into small,
    0:37:57 bite-sized social media clips using an AI tool within it,
    0:38:01 produces a caption, produces the closed captioning for it.
    0:38:02 And it’s an amazing tool.
    0:38:03 Like I love it.
    0:38:04 It’s just perfect for taking a video,
    0:38:05 breaking it up in chunks.
    0:38:08 And then it’s only easy to post it as small videos
    0:38:10 or a blog post or whatever it is.
    0:38:11 – A very cool video tap.
    0:38:14 We will link that up in the show notes currently sold out
    0:38:17 on AppSumo, but you never know when it’s gonna be back
    0:38:20 in stock and we can absolutely link that up.
    0:38:21 Cool resource.
    0:38:22 Thanks for sharing.
    0:38:23 That’s new to me.
    0:38:26 All right, and the last segment of round three
    0:38:27 of the triple threat is your favorite book
    0:38:28 from the last 12 months.
    0:38:30 – My favorite book from the last 12 months
    0:38:32 has to be Never Split the Difference.
    0:38:35 Really good book about negotiation from a former,
    0:38:38 I think FBI agent or Secret Service agents
    0:38:39 who would do hostage negotiation
    0:38:42 and just the overlap of how that works with business.
    0:38:43 I feel like I’ve read the book twice
    0:38:45 and I just, I want to keep going back to it.
    0:38:46 Every time I read it, there’s something new
    0:38:49 and exciting in there that I can apply to my business.
    0:38:52 – Do you find yourself in a lot of negotiation scenarios
    0:38:54 with students or with customers here?
    0:38:56 – Every day’s a negotiation, yes.
    0:38:58 – How so?
    0:38:59 – You’re always trying to convince students
    0:39:02 that to buy what you’re selling in terms of the information
    0:39:05 and to give your attention or to give their attention
    0:39:09 to you, we’ll talk about being responsible consumers
    0:39:11 and haggling or the example the other day
    0:39:14 was when you go in for a job application
    0:39:17 and they ask you what do you want your compensation to be
    0:39:19 or what are you expecting a compensation?
    0:39:22 Just the human psychology aspect of give them a range
    0:39:25 and make your ideal number the low end of the range
    0:39:26 so that they anchor to the high number
    0:39:28 and everyone’s gonna feel like they win.
    0:39:29 They feel like they’ve negotiated you down
    0:39:31 to your lowest amount and you feel like,
    0:39:33 well, that’s what I wanted anyway.
    0:39:35 So just a tactic like that
    0:39:38 that I would have been unaware of until I read that book.
    0:39:40 – Interesting, I’ve always seen this title pop up
    0:39:42 in Amazon search results.
    0:39:45 I always assumed it was just kind of a negotiation book
    0:39:48 and it sounds like there may be parallels to parenting
    0:39:50 and other aspects of the business.
    0:39:53 It’s not always negotiating dollars and cents
    0:39:55 and meeting in the middle, but maybe you’re negotiating
    0:39:58 attention and chores and tasks and other things too.
    0:40:01 – It’s applied to my job, it’s applied with my kid,
    0:40:02 it’s applied with my wife.
    0:40:05 Yeah, it’s very much about relationships
    0:40:06 and money comes into it a little bit,
    0:40:09 but just negotiating conflict,
    0:40:11 avoiding conflict in the first place,
    0:40:13 making sure everyone feels like they’ve won
    0:40:14 when it comes to a negotiation.
    0:40:16 Yeah, it’s got a lot of applications
    0:40:18 across a broad range of things.
    0:40:20 – All right, well, you convinced me, you sold me,
    0:40:21 I’m gonna add it to the reading list here.
    0:40:23 Never split the difference.
    0:40:25 We’ll link that up in the show notes along
    0:40:27 with links to all of Rob’s resources
    0:40:31 like phyeducator.com, phyeducator.store.
    0:40:33 We’ll get you over to the teachers pay teachers page
    0:40:36 so you can check out some of his listings there.
    0:40:38 If you’re wondering what to listen to next,
    0:40:40 if you like this digital product business,
    0:40:42 I like it, if you create something once,
    0:40:44 sell it over and over again, no fulfillment costs,
    0:40:44 fantastic.
    0:40:47 I’ve got another couple episode recommendations for you.
    0:40:49 Most recently, I sat down with Debbie Gartner,
    0:40:51 she shared how she was earning around a thousand bucks a week
    0:40:55 from her Etsy Printables business in episode 637.
    0:40:58 Don’t have to scroll too far down in the podcast app
    0:40:59 to find that one.
    0:41:00 And then we had a really popular interview
    0:41:04 with Becky Beach in episode 582 from late last year
    0:41:06 on how she was building out this whole suite
    0:41:09 of digital products and bundles and using AI
    0:41:11 to help generate ideas and some of the content.
    0:41:12 It was really cool.
    0:41:14 And if digital products aren’t your jammed,
    0:41:15 that, yeah, that’s okay too.
    0:41:16 And in that case, I want to invite you
    0:41:19 to generate your own personalized side hustle show
    0:41:21 playlist at hustle.show.
    0:41:23 Just answer a few short multiple choice questions
    0:41:24 about your interests and goals
    0:41:27 and it’ll recommend eight to 10 episodes to start with
    0:41:29 based on your answers.
    0:41:30 Again, that’s at hustle.show.
    0:41:32 Big thanks to Rob for sharing his insight.
    0:41:33 Big thanks to our sponsors
    0:41:35 for helping make this content free for everyone.
    0:41:38 You can hit up sidehustlenation.com/deals
    0:41:41 for all the latest offers from our sponsors in one place.
    0:41:42 Thank you for supporting the advertisers
    0:41:43 that support the show.
    0:41:44 Really does make a difference.
    0:41:45 That is it for me.
    0:41:46 Thank you so much for tuning in.
    0:41:48 If you find in value in the show,
    0:41:50 the greatest compliment is to share it with a friend.
    0:41:53 So fire off that text message to that teacher friend of yours
    0:41:55 and say, hey, you should totally check this out.
    0:41:56 Until next time, let’s go out there
    0:41:57 and make something happen.
    0:41:59 And I’ll catch you in the next edition
    0:42:00 of the Side Hustle Show.

    Would you believe there’s a marketplace of millions of buyers eager for digital products for teachers — and it’s not Etsy?

    Rob is a high school math and personal finance teacher at fieducator.com. He’s built an impressive side hustle selling lesson plans and resources online at fieducator.store.

    Through the popular platform Teachers Pay Teachers, Rob has turned his passion for financial education into a growing business that regularly brings in $2,000 a month — and it’s been growing 40% a year.

    Tune in to Episode 644 of The Side Hustle Show to learn:

    • How to find your niche on Teachers Pay Teachers
    • Rob’s $2k/month digital product business
    • Rob’s process for launching new products on FB groups

    Full Show Notes: $2k a Month in Semi-Passive Income on the Side

    New to the Show? Get your personalized money-making playlist here!

    Sponsors:

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  • 643: 10 Creative Side Hustles That Make Real Money

    AI transcript
    0:00:01 (dramatic music)
    0:00:03 10 creative side hustles that make real money.
    0:00:04 Oh, what’s up?
    0:00:05 What’s up, Nick?
    0:00:06 Oh, welcome here.
    0:00:07 Welcome to The Side Hustle Show
    0:00:09 because your nine to five may make you a living,
    0:00:11 but your five to nine makes you alive.
    0:00:12 It’s that time of year again.
    0:00:15 It’s time for our Thanksgiving tradition
    0:00:17 of showcasing some of the most interesting
    0:00:19 and creative side hustles that have come across
    0:00:20 my desk this year,
    0:00:23 starting with number one, mobile gift wrapping.
    0:00:25 Is this something you could do in your area?
    0:00:28 Michelle Hensley is a longtime side hustle show listener
    0:00:31 and she’s grown her business Nifty Package.co
    0:00:34 to a $300,000 a year business.
    0:00:37 I truly started Nifty Package out of a necessity.
    0:00:39 I was a pastor’s wife, homeschooling children
    0:00:41 and running a nonprofit.
    0:00:43 I was in a position to give things away,
    0:00:45 not to have to make an income.
    0:00:46 What do you do with a pastor’s wife
    0:00:49 after her husband passes away when she’s 50 years old?
    0:00:53 Now I was on a journey to create an income for myself
    0:00:54 at age 51.
    0:00:55 After I got home from an interview,
    0:00:58 one of my sons said, “Mom, you had a gift basket business.
    0:00:59 Why don’t you start that again?”
    0:01:02 So ultimately I made an art out of gift giving
    0:01:05 in order to bring joy to both the recipient and the giver.
    0:01:07 My gift basket and mobile gift wrapping services
    0:01:10 is niftypackage.co.
    0:01:13 In 2018, while praying, I was looking out my window
    0:01:16 and I noticed and realized my van was sitting there empty.
    0:01:18 I thought, gosh, I already make gifts.
    0:01:20 I wonder if anybody wraps gifts.
    0:01:22 And does anyone go around and even do that?
    0:01:24 Is there such a thing as a mobile wrapping?
    0:01:27 Can I put all my gift wrapping paper in my van
    0:01:29 and drive around and serve people?
    0:01:30 I put up a webpage that day
    0:01:32 and I got a call from a current client within a week
    0:01:34 asking if I’d come out and wrap all those gifts.
    0:01:36 I was so excited.
    0:01:39 I piled everything into the van to take care of that job,
    0:01:40 brushing my hands when I was done
    0:01:43 and then I realized I forgot to label every gift.
    0:01:45 I had to go back and rewrap every gift.
    0:01:48 I learned a huge lesson, which blossomed into a business.
    0:01:51 In March of 2019, I got a call from Two-Face Cosmetics
    0:01:55 asking if I could do a large scale gift design and gift wrap.
    0:01:57 I was so excited, this was right up my alley.
    0:01:59 Their brand is very similar to mine,
    0:02:02 which is a little edgy but still very beautiful.
    0:02:04 We got a million hits on that Instagram feed on their site.
    0:02:06 And then in August of 2019,
    0:02:08 I got a call from the Kardashian estate manager
    0:02:11 asking if I’d consider creating a design for Kim and Kanye.
    0:02:13 I was not sure who they were
    0:02:15 because I didn’t watch TV at all.
    0:02:17 This is where I transitioned from pastor’s wife,
    0:02:19 grandmother, mom to business owner.
    0:02:21 I piled all my paper in the van
    0:02:23 and headed out to their home.
    0:02:24 My own team was there with me
    0:02:26 and everyone was watching me from her team.
    0:02:28 She didn’t like any of the five or six ideas
    0:02:29 I presented to her.
    0:02:32 I walked outside and I’m like, Lord, you brought me here
    0:02:34 and I’m not going home without a sale.
    0:02:37 So I walked in and I suggested a fear-shoky gift wrap
    0:02:40 and created that out of fabric and she loved it.
    0:02:42 And that’s what started the celebrity gift wrapping.
    0:02:44 We continued to get referrals and the brand
    0:02:46 continued to expand across the nation.
    0:02:49 I started training on how to gift wrap many women
    0:02:50 and teams all over.
    0:02:54 So we have several Nifty corporate gift wrap teams everywhere.
    0:02:56 Eventually becoming the number one mobile gift wrapping
    0:02:57 business in the nation.
    0:03:00 So although we do luxury gift baskets,
    0:03:02 the mobile gift wrapping is 70% of our business.
    0:03:04 I’ve had many reach out to me and ask me
    0:03:06 how I ran my program.
    0:03:08 So now currently I’m starting to franchise
    0:03:09 and license across the nation
    0:03:12 because this is absolutely a new opportunity.
    0:03:15 It’s a perfect hustle, especially for the holidays.
    0:03:16 You can do it with one person.
    0:03:17 You can do it with a team.
    0:03:21 So typical sales could be well over $200,000 for the season.
    0:03:24 In reality, for one person, it could be 30 to 50,000.
    0:03:27 So what’s next for Nifty and myself?
    0:03:30 Well, I wrote a book so you can go to my personal brand website,
    0:03:32 which is MichelleMHensley.com.
    0:03:34 And you can read it, put your information in there,
    0:03:37 and all that it would be is the cost for shipping
    0:03:38 or you can buy it on Amazon.
    0:03:41 I’m working to raise funds to start the franchise,
    0:03:42 which is already in place,
    0:03:43 but it just costs a lot of money
    0:03:45 in the state of California to do this.
    0:03:47 Also, I license and I teach others how to run
    0:03:49 their own profitable mobile gift wrapping business.
    0:03:51 You can join my Unwrapping Your Mobile Gift Wrapping
    0:03:54 Business Masterclass, and I teach my gift framework there.
    0:03:56 Thank you again, Nick, for this opportunity.
    0:03:58 I look forward to talking to anybody who has an interest.
    0:04:03 They can totally email me, Michelle@niftypackage.co,
    0:04:06 or call 714-863-6058.
    0:04:07 Happy wrapping.
    0:04:08 – Happy wrapping, indeed.
    0:04:11 Now, we’ll link up all of Michelle’s resources,
    0:04:12 including her book, Master,
    0:04:14 The Business of Mobile Gift Wrapping,
    0:04:16 where creativity meets convenience.
    0:04:19 She sent me a copy, which of course was very nicely wrapped,
    0:04:21 in it, she says the average price
    0:04:23 for a nicely wrapped gift is $25.
    0:04:25 So you can start to see how the revenue
    0:04:26 in this business can start to add up,
    0:04:29 especially if you land a few corporate customers
    0:04:31 who are sending gifts out to their clients
    0:04:32 or partners, employees.
    0:04:35 And you may not need even a celebrity client like Michelle did
    0:04:38 to start to get some pretty serious business there.
    0:04:40 Now, next up on this list of creative side hustles
    0:04:42 is Print On Demand Candles.
    0:04:45 Oh, sure, we’ve covered Print On Demand on the show before.
    0:04:47 We’ve even made some money doing it ourselves.
    0:04:47 My wife and I.
    0:04:50 It’s always been T-shirts, stickers, mugs.
    0:04:53 Never knew there was such a thing as Print On Demand Candles.
    0:04:56 Francisco Rivera started his candle-focused Etsy shop
    0:04:59 in early 2023, and according to CNBC,
    0:05:02 sold over $450,000 worth of product last year
    0:05:06 at an estimated 30 to 50% profit margin,
    0:05:08 which is actually a really strong margin
    0:05:09 for a physical product business
    0:05:11 where he doesn’t have any inventory risk.
    0:05:14 That was enough for him to leave his tutoring job
    0:05:15 and pursue the business full-time.
    0:05:18 Full-time in air quotes because the CNBC article
    0:05:20 also has him saying he only spends around 20 minutes a day
    0:05:21 on his shop.
    0:05:24 And that’s one of the advantages of a model like this
    0:05:27 in that you can make sales even when you’re not working,
    0:05:29 but there obviously is work involved in product research
    0:05:31 and creating and uploading new designs.
    0:05:35 Francisco uses Printify as his fulfillment partner
    0:05:37 and mentioned that neutral-colored organic candles
    0:05:40 performed well with his witty and eye-catching labels
    0:05:42 and that he uses Canva to create those.
    0:05:44 Now, this made me super curious.
    0:05:47 What other random products could you do print on demand with?
    0:05:48 In Printify’s catalog,
    0:05:50 I found some interesting options,
    0:05:52 including pickleball sets that can make a good gift, right?
    0:05:55 Baby onesies, kids’ shoes that look like crocs,
    0:05:57 but aren’t officially crocs, of course,
    0:05:58 and some Christmas ornaments.
    0:06:01 Then you figure out what niche you wanna play in
    0:06:05 and what kind of clever design that might make a good gift.
    0:06:07 And it’s a pretty low-risk business.
    0:06:10 All it costs is 20 cents to create an Etsy listing,
    0:06:13 and you can see if anybody wants to buy your thing.
    0:06:16 The Etsy sales system integrates directly with Printify,
    0:06:18 which handles the production
    0:06:20 and the shipping to the end customer.
    0:06:23 Now, one downside to this and to other print-on-demand businesses
    0:06:25 is the issue of copycats.
    0:06:28 Pretty much as soon as you find something that sells,
    0:06:31 other sellers and research tools can see that
    0:06:35 and are often going to blatantly rip off or copy your work,
    0:06:36 which can dilute the listings
    0:06:38 and push your products down in the search results.
    0:06:41 And still, Francisco says it’s best to focus
    0:06:43 on creating new candle ideas rather than spending
    0:06:45 too much time trying to fight with copycats.
    0:06:47 Now, what’s the next big thing for Print-on-Demand?
    0:06:49 If t-shirts are too saturated,
    0:06:51 maybe there’s an up-and-coming product category
    0:06:52 that could be a blue ocean for you.
    0:06:54 Creative side hustle number three
    0:06:56 is pay what you want poetry.
    0:06:58 – Hi, my name is John McCollum.
    0:06:59 I’m 22 years old.
    0:07:01 I live in Nashville, Tennessee,
    0:07:03 where I am currently a full-time poet.
    0:07:06 My business is JM Street Poetry,
    0:07:09 and my website is jmstreetpoetry.com.
    0:07:11 My business basically consists of me
    0:07:14 sitting at a table with a vintage typewriter.
    0:07:15 Strangers come up to me,
    0:07:16 tell me what they want a poem about.
    0:07:18 I write it, they pay however much they want for it,
    0:07:19 and that’s it.
    0:07:23 I first was inspired to do this when I was an English teacher
    0:07:25 and I was talking to one of my friends
    0:07:28 and they saw a guy doing something similar in New York.
    0:07:29 And I had an old typewriter
    0:07:31 that someone had given me when they moved away.
    0:07:33 And I was so inspired by the story of a man
    0:07:36 sitting outside writing poems for strangers all day.
    0:07:38 I thought it was beautiful and creative
    0:07:41 and sounded like a great way to spend a Saturday.
    0:07:42 So I bought a folding table,
    0:07:45 went to a busy street in Nashville,
    0:07:46 where there’s a lot of shopping,
    0:07:50 and I wrote a sign on the back of a Manila envelope
    0:07:53 that said poems for sale, your topic, your price.
    0:07:55 I was expecting to maybe write a handful,
    0:07:58 but the entire day I had a line,
    0:08:01 people were paying anywhere from one to $100 for a poem.
    0:08:03 I was writing about everything
    0:08:05 and just having these wonderful interactions with strangers.
    0:08:08 It was the most creative day that I had had thus far
    0:08:10 and it was incredible.
    0:08:13 So I started going out every weekend I could.
    0:08:15 And if school ever wrapped up earlier,
    0:08:17 I would be out there writing poems for people.
    0:08:20 I bought a nicer chair and a tablecloth
    0:08:22 and it was incredible.
    0:08:26 Saturdays I’d make anywhere from $400 to $800.
    0:08:29 Weekdays were quite a bit slower, but still fun.
    0:08:31 And so when my school year ended
    0:08:32 and I had a summer to figure out
    0:08:34 what I was gonna do next,
    0:08:36 I decided to try and take it full time.
    0:08:39 So I’d go out during all of the busy hours
    0:08:41 and figure out the scheduling,
    0:08:44 figure out when people were out, when they weren’t out.
    0:08:46 And all of a sudden, people started trying to book me
    0:08:46 for events.
    0:08:50 So we made business cards, designed a website,
    0:08:53 made an Instagram and started trying to book
    0:08:55 more corporate events and weddings
    0:08:56 where I would just sit there with a typewriter
    0:08:58 and people could come up to me.
    0:09:00 It’s been an incredible journey of now
    0:09:01 being a full-time poet.
    0:09:04 I just can’t explain the joy of working for myself
    0:09:06 and doing this thing that I care about so much.
    0:09:11 My average week, I make anywhere from $9 to $1,200,
    0:09:14 working 15 to 18 hours a week, which is incredible
    0:09:17 ’cause it gives me time to work on my personal writing
    0:09:18 and my personal poetry.
    0:09:20 As far as next steps go for the business,
    0:09:23 I really want to build more of an online presence.
    0:09:25 And I hope to be able to publish
    0:09:27 a poetry collection eventually.
    0:09:30 You can follow along, find out more on Instagram
    0:09:34 and JM Street Poetry or by checking out my website.
    0:09:35 Thank you so much for having me on.
    0:09:37 Huge fan, love what you do here.
    0:09:40 – JM Street Poetry, give John a follow over there.
    0:09:41 How cool is that?
    0:09:43 What a fun and random business.
    0:09:44 I’ve got more creative side hustles
    0:09:46 coming right up right after this.
    0:09:50 What if you no longer needed five separate apps
    0:09:53 for your business bank account, expense tracking,
    0:09:55 invoicing, contractor payments, and tax planning?
    0:09:57 I’m excited to partner with our new sponsor,
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    0:11:12 Here’s a quick side hustle you can do today.
    0:11:14 It’s called the substitution game,
    0:11:16 and it’s an easy way to score
    0:11:18 what I call reverse passive income in your life.
    0:11:20 That’s money you’re no longer spending every month
    0:11:22 that goes straight to your bottom line.
    0:11:24 How it works is you find lower cost alternatives
    0:11:27 to the things you’re already spending money on.
    0:11:29 For example, I made the switch to our sponsor Mint Mobile
    0:11:32 back in 2019 and haven’t looked back.
    0:11:35 Mint Mobile offers premium wireless for $15 a month
    0:11:37 when you purchase a three month plan.
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    0:11:53 and your new three month premium wireless plan
    0:11:58 for just 15 bucks a month, go to mintmobile.com/sidehustle.
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    0:12:24 All right, three down, seven creative side hustles to go,
    0:12:26 including a couple honorable mentions we’ll sneak in.
    0:12:29 Number four on this list is virtual mechanic.
    0:12:31 In fact, the six-figure virtual mechanic.
    0:12:33 And when I think about jobs that can be done remotely
    0:12:36 versus jobs that really need to be done in person,
    0:12:38 car mechanic is one that fits pretty squarely
    0:12:41 in the gotta be there hands-on category, right?
    0:12:43 Well, Chris Pyle is provenly wrong,
    0:12:46 earning an average of $14,000 a month
    0:12:51 as a virtual mechanic through the Q&A site, justanswer.com.
    0:12:53 Now, the site’s been around for a long time
    0:12:56 and Chris has been on it for a long time too, since 2006.
    0:12:59 It is a place where you can connect with experts
    0:13:01 and those experts get paid for their advice.
    0:13:03 On the customer side,
    0:13:06 just answer charges a monthly membership fee
    0:13:10 ranging from around $30 to $125 per month,
    0:13:13 depending on what kind of experts you’d like help from.
    0:13:15 It’s interesting to me that it’s packaged as a membership
    0:13:18 when I imagine most people coming to the site
    0:13:20 for the first time just have one specific problem
    0:13:21 that they want solved.
    0:13:23 And the complaints about just answer online
    0:13:25 seem to mirror that apparent disconnect
    0:13:26 with customers saying,
    0:13:28 “Hey, I didn’t expect to get charged for the next month.”
    0:13:29 But on the expert side,
    0:13:32 you can earn 20 to 50% of what the customer paid
    0:13:33 to answer their question.
    0:13:35 And there are over 100 different categories
    0:13:37 in which you can join as an expert.
    0:13:39 Compared to other marketplaces,
    0:13:41 that fee is actually really steep.
    0:13:44 Normally you would see the platform taking 20 to 30%
    0:13:47 as a fulfillment or matchmaking fee for new members,
    0:13:49 not 80%, but each question individually
    0:13:51 might only be worth $2 to $20
    0:13:54 depending on the category and complexity.
    0:13:56 But still, if you enjoy answering questions,
    0:13:57 you can knock them out quickly,
    0:13:58 you can make good money
    0:14:00 as Chris’s virtual mechanic example proves.
    0:14:04 Chris originally trained as a transmission tech with Ford
    0:14:07 and stumbled upon this online side hustle,
    0:14:08 turned full-time income,
    0:14:10 while he was researching how to fix a transmission
    0:14:11 he was working on.
    0:14:14 It didn’t take long before he signed himself up
    0:14:15 as an expert on just answer
    0:14:18 and started answering questions after work.
    0:14:20 He told CNBC that he liked the challenge
    0:14:23 of diagnosing a motor that he couldn’t see, touch, or smell
    0:14:25 and realized he had a knack
    0:14:28 for virtually helping people solve their mechanical problems.
    0:14:30 Chris made $500 in his first month
    0:14:33 and $1,000 in his second
    0:14:36 and eventually eclipsed his day job salary
    0:14:38 and now far exceeding what he used to make
    0:14:39 at that old day job.
    0:14:41 And one drawback here is that Chris
    0:14:45 is really putting in the hours in this CNBC article.
    0:14:47 He says he managed to take this side hustle full-time
    0:14:50 in 2012 and that it fits really well with his lifestyle
    0:14:52 and pays better than his old job,
    0:14:54 but that he still works every single day
    0:14:57 and an average of 40 to 60 hours a week.
    0:15:00 It looks like there’s a pretty extensive vetting process
    0:15:02 to get accepted as a just answer expert.
    0:15:05 And there are all the career categories
    0:15:07 that you might expect like law and medicine
    0:15:09 and finance and technology and home repair.
    0:15:12 But there are also some expert slots
    0:15:14 in academic tutoring and homework help
    0:15:19 in veterinary care, in antiques, in dream interpretation
    0:15:20 and even in etiquette.
    0:15:23 So maybe there’s some less competitive categories
    0:15:24 on there too.
    0:15:28 So that’s just answer a wide ranging pay for advice site
    0:15:29 that might make sense to test out
    0:15:32 as a potential new source of side hustle income
    0:15:34 even in industries that are traditionally
    0:15:36 pretty hands-on like car repair.
    0:15:38 I was surprised when I saw that headline
    0:15:40 about the six figure virtual mechanic.
    0:15:42 Creative side hustle number five
    0:15:45 is the high-end dorm room designer.
    0:15:47 This year I came across Shelly Gates,
    0:15:49 a fourth grade teacher in Mississippi
    0:15:51 who turned her eye for design
    0:15:54 into a really lucrative side hustle
    0:15:56 designing college dorm rooms.
    0:15:58 Constraint breeds creativity, right here.
    0:15:59 You got a small space to work with
    0:16:01 and kind of a tight window in which to do the work.
    0:16:03 Now Shelly’s rates vary based on a number
    0:16:04 of different factors,
    0:16:07 but can go as high as 20 to $30,000.
    0:16:08 How crazy is that?
    0:16:10 And you’ll hear her explain in the upcoming clip.
    0:16:11 She’s got a wait list of clients
    0:16:14 and has already surpassed her teaching salary.
    0:16:16 Here’s Shelly explaining how the business got
    0:16:17 its super fast start.
    0:16:20 – Hey guys, my name is Shelly Gates
    0:16:23 and I own a company called Mary Margaret Designs
    0:16:26 where I focus on custom dorm room design.
    0:16:30 My website is marymargaretdesigns.com.
    0:16:33 However, TikTok has become quite the platform
    0:16:36 for seeing my rooms and getting updated
    0:16:38 on dorm trends for 2025.
    0:16:41 My TikTok is also Mary Margaret Designs.
    0:16:44 The idea for my dorm design business
    0:16:46 really started by accident.
    0:16:49 I’ve always loved design and beautiful surroundings
    0:16:50 and of course shopping.
    0:16:51 So when my daughter was a freshman
    0:16:53 at Mississippi State University,
    0:16:55 I had the most fun creating her room.
    0:16:58 I put the pictures of her room on social media
    0:17:00 for friends and family to see
    0:17:02 and it gained a ton of attention.
    0:17:05 The following year, her sophomore dorm
    0:17:08 was featured on TikTok by an influencer
    0:17:09 and it really took off.
    0:17:13 Here in the South, especially SEC schools,
    0:17:14 beautiful dorms are the norm
    0:17:16 and people love to see all the rooms.
    0:17:18 So this gave me the idea for my business.
    0:17:20 Also, since I’m a fourth grade teacher
    0:17:22 with my summers free,
    0:17:26 I thought this was perfect for a little summer side hustle.
    0:17:28 Little did I know that this side hustle
    0:17:32 would turn into 12 to 18 hour days in the summer
    0:17:33 to get everything done.
    0:17:36 The TikTok exposure was really great
    0:17:40 because it helped me book clients for my first year
    0:17:44 and because I was advertising exclusively on social media,
    0:17:48 that free advertisement made my startup cost nonexistent.
    0:17:50 But that first year was rough and I learned a lot.
    0:17:53 I took on far too many clients
    0:17:55 and I realized that I was stretched a mile wide
    0:17:56 and an inch deep.
    0:17:58 So I realized I had to limit my clients
    0:17:59 for the following year.
    0:18:01 I’m so proud to say that my business
    0:18:02 has become quite lucrative
    0:18:05 and I’ve already exceeded my current salary.
    0:18:07 Even though I love my fourth graders,
    0:18:09 I eventually plan to stop teaching
    0:18:10 and focus on this full-time.
    0:18:13 I have such exciting plans for 2025.
    0:18:16 I’m hiring additional designers to expand the business,
    0:18:20 especially since I have such a long wait list.
    0:18:23 I really want each room to be unique.
    0:18:26 So I spend months interpreting the girl’s vision
    0:18:27 into the perfect dorm room.
    0:18:29 I really wanna provide a turnkey room.
    0:18:32 So I order absolutely everything
    0:18:35 from the custom pieces to the practical items,
    0:18:37 like organization, even down to the light bulbs
    0:18:39 and cleaning supplies.
    0:18:41 But surprisingly, a big part of my service
    0:18:43 is coordinating move-in day.
    0:18:45 People always find it funny
    0:18:47 because I hire movers for the room.
    0:18:49 But once you’ve carried heavy furniture
    0:18:52 up 15 flights of stairs in the 100 degree heat,
    0:18:56 you quickly realize that is money well spent.
    0:19:00 I also do a lot of consulting for rooms across the country.
    0:19:05 So I’m planning to expand that part of my business as well.
    0:19:06 After three years in business though,
    0:19:09 I can really just tell everybody
    0:19:12 that my favorite part is the relationship that I form,
    0:19:14 especially with the moms.
    0:19:16 Sending your child off to college is so hard.
    0:19:17 I think how hard it is
    0:19:19 to send your child to kindergarten.
    0:19:21 Now multiply that, it times a million.
    0:19:23 I can really empathize with the moms too
    0:19:26 because I’ve sent two girls off to college
    0:19:28 and my son will be starting college next fall.
    0:19:30 It is a huge life change.
    0:19:32 Letting your little baby bird leave the nest.
    0:19:34 So with that in mind,
    0:19:36 I really limit my clients
    0:19:38 because I want to invest in my families
    0:19:43 and encourage love and offer support during this time.
    0:19:47 I am so proud of what Mary Margaret Designs has become
    0:19:49 and all the exciting opportunities
    0:19:51 that await in the future.
    0:19:53 – And of course, when I look at some of Shelley’s designs,
    0:19:56 you can check them out at Mary Margaret Designs underscore
    0:19:59 on Instagram, Mary Margaret Designs on TikTok.
    0:20:02 I can’t help but think back to my own dorm room experience
    0:20:05 where we just thought we were geniuses
    0:20:06 when we figured out how to loft my bed
    0:20:09 and stack up some cinder blocks at old newspapers
    0:20:11 to support a couch underneath it.
    0:20:14 What a wild business and just a fun example
    0:20:16 of doing something she was gonna do anyway,
    0:20:19 sharing about it and getting such a positive reaction.
    0:20:20 Do you ever have those moments
    0:20:24 when you do something that is second nature to you
    0:20:25 but other people are like, “Whoa, whoa, wait,
    0:20:27 how did you do that?”
    0:20:30 Or they ask, “Can I hire you to do that for me?”
    0:20:31 That’s a good sign.
    0:20:31 Pay attention to that.
    0:20:33 Pay attention to what wants to happen.
    0:20:35 That’s creative side hustle number five,
    0:20:37 the dorm room design side hustle.
    0:20:39 Number six is somewhat similar.
    0:20:42 This is the virtual home studio design service.
    0:20:44 I wanna introduce you to Kevin Shen
    0:20:48 who has found a unique niche side hustle helping people,
    0:20:49 I assume full-time business at this time,
    0:20:52 helping people set up professional home studios.
    0:20:56 And unlike Shelley, his work has done 100% virtual,
    0:20:57 100% online.
    0:21:00 So this is one that taps into the rise of remote work
    0:21:02 and virtual content creation.
    0:21:04 Kevin recognized there’s this growing need
    0:21:07 for people to have high quality home offices,
    0:21:09 podcast studios, video setups.
    0:21:11 I mean, if you wanna impress people on Zoom calls
    0:21:13 or step up your YouTube game,
    0:21:14 his is the service you need.
    0:21:17 And he now charges $8,000 per client
    0:21:19 to do this studio design consulting.
    0:21:21 And if you go through his testimonials,
    0:21:23 it’s like a who’s who of online business.
    0:21:26 He’s got Sam and Sean from My First Million.
    0:21:28 He’s got Steph Smith, Jay Klaus, Ryan Dice,
    0:21:31 Justin Jackson, Neville Madora, lots more.
    0:21:33 And looking at all their setups,
    0:21:34 they all look kind of similar.
    0:21:36 Like there’s a consistent vibe going on,
    0:21:38 but you can’t argue they look good
    0:21:40 and kind of makes me wanna step up my own studio game.
    0:21:44 So how it works, Kevin offers these consultations over Zoom
    0:21:46 where he walks clients through everything they’re gonna need
    0:21:48 to create this polished professional look
    0:21:49 that they’re going for.
    0:21:52 And then he provides this detailed list
    0:21:54 of the recommended gear and equipment and supplies
    0:21:57 based on the client’s goals and budget.
    0:22:01 Obviously paying attention to lighting, decor, sound quality
    0:22:03 and even we’ll help you troubleshoot any issues
    0:22:05 as you go along.
    0:22:06 And since it’s all remote,
    0:22:07 he can serve clients all over the world.
    0:22:11 Now Kevin’s customer base includes YouTubers and podcasters
    0:22:13 and course creators like you might expect,
    0:22:16 but also remote employees and even executives
    0:22:20 who need or want more polished setups for virtual meetings.
    0:22:24 Now he also sells his design expertise as an online course.
    0:22:26 There’s like the high end consulting price, right?
    0:22:30 The $8,000, you know, done with you type of service.
    0:22:31 But there’s also the more DIY version
    0:22:36 at dreamstudiocourse.com where for $500,
    0:22:38 you can get the self-serve on demand version.
    0:22:39 We’ll teach you how to do this.
    0:22:41 And it looks like YouTube and Twitter
    0:22:43 are his primary traffic drivers
    0:22:46 and they appear to be working quite well.
    0:22:49 Now Kevin’s business is an example of a niche business
    0:22:52 that taps into a few common themes on the show.
    0:22:55 First, it piggybacks on the broader trend
    0:22:56 of remote work and video creation
    0:22:58 and even video podcasting now.
    0:23:01 And it’s got some level of built-in virality
    0:23:04 because when other creators see you’ve upgraded your space,
    0:23:07 they’re naturally gonna ask how you did it.
    0:23:10 And I think it illustrates the power of niching down.
    0:23:13 It’s not a virtual interior design service.
    0:23:14 That’ll be too broad.
    0:23:16 It’s specific for video studio spaces
    0:23:19 and that apparently was a wide open blue ocean
    0:23:20 to stake a claim to.
    0:23:21 It’s kind of like Shelly.
    0:23:25 It’s tough to compete as a generic interior designer,
    0:23:28 but when you niche down to interior design for dorm rooms,
    0:23:30 all of a sudden you’re the only game in town.
    0:23:33 So the question is, is there a similar niche within a niche
    0:23:36 where you could become the undisputed market leader in?
    0:23:38 Remember, if you can’t be first, be different.
    0:23:39 Where can you play?
    0:23:41 Where you can be a market of one.
    0:23:43 You can check out Kevin on all the socials
    0:23:46 at the Kevin Shen S-H-E-N.
    0:23:49 The one honorable mention to throw in here on the list
    0:23:52 is a listener sent me this story
    0:23:54 of basically being a professional tattletale,
    0:23:56 which maybe makes it sound a little bit negative.
    0:24:00 I guess there’s a law in New York against idling vehicles.
    0:24:02 Hey, this burns unnecessary gas.
    0:24:04 It creates unnecessary pollution.
    0:24:05 So the city says, we’re gonna find you
    0:24:07 if we catch you idling for too long.
    0:24:09 And where the side hustle comes in
    0:24:12 is you as the do good citizen
    0:24:14 catch the idling vehicle in the act
    0:24:16 and you record the video evidence,
    0:24:18 New York will pay you 25% of the fine
    0:24:19 that they eventually collect,
    0:24:22 which could end up being several hundred dollars
    0:24:24 or even more if it’s a repeat offender.
    0:24:26 Like it goes up the more and more times you get caught.
    0:24:30 And so naturally this has sprung up a little micro economy
    0:24:32 of people going out to do this intentionally,
    0:24:35 spending a few hours a day, in some cases,
    0:24:36 walking or biking the city.
    0:24:39 And at least in one case, hiring virtual assistants
    0:24:41 to support with some of the administrative paperwork
    0:24:43 required to file the cases.
    0:24:45 Like it’s turned into like a legitimate business
    0:24:46 for some people.
    0:24:49 Now, because it is the city and bureaucracy and all that,
    0:24:50 it can take several months to get paid
    0:24:52 from the time you find your offender.
    0:24:54 But I thought it was a super interesting example
    0:24:57 of taking advantage of a local rule
    0:24:59 and turning it into an extra income stream.
    0:25:01 I’ll be right back with more creative side hustles
    0:25:02 right after this.
    0:25:05 Creative side hustle number seven
    0:25:07 is a furniture repair service.
    0:25:10 So here’s a cool example of taking a skill you already have
    0:25:11 and putting a slight pivot on it
    0:25:13 to turn it into a viable business.
    0:25:15 In this case, the pivot was making it mobile.
    0:25:17 As in, all come to you.
    0:25:19 You don’t have to carry your bulky couch.
    0:25:21 You can figure out how to transport it to our store.
    0:25:23 And it reminds me of a bike mechanic
    0:25:24 that I hired recently.
    0:25:26 Like I called up the local bike shop in town
    0:25:28 and they were booking appointments three weeks out.
    0:25:29 I wanted it done faster.
    0:25:32 I remembered seeing this mobile bike repair van around town.
    0:25:35 So I went to their website, booked an online appointment.
    0:25:35 Didn’t even have to call.
    0:25:37 And instead of three weeks out, it was like,
    0:25:39 hey, next day or next couple of days,
    0:25:41 we can come and pick up your bike
    0:25:43 and didn’t have to put the rack on the car.
    0:25:44 Didn’t have to drive to the shop.
    0:25:46 Much more convenient customer experience.
    0:25:50 So here’s side hustle show listener Nathan Velz
    0:25:52 on how he got his freelance furniture repair business
    0:25:54 off the ground and turned it into a full-time income.
    0:25:56 – My name is Nathan Velz
    0:25:59 and my business is fresh furniture in Milwaukee, Wisconsin.
    0:26:01 The website is fresh furniture MKE
    0:26:02 if you’d like to take a look.
    0:26:04 What I do is in-home furniture repair,
    0:26:06 which can go in lots of different directions
    0:26:08 from repairing a small dent in the table
    0:26:10 to tearing a sofa apart to fix a frame issue.
    0:26:13 What I found is that there are some furniture finishing
    0:26:16 and reupholstery shops that offer the same service,
    0:26:17 but they always want the customer to bring in
    0:26:19 their heavy and bulky pieces to their shop.
    0:26:21 Number one, I don’t wanna pay for a workspace
    0:26:23 and most of my repairs can be done
    0:26:25 in the customer’s living room in under an hour.
    0:26:27 Many of my customers are really surprised
    0:26:28 I even offered to do this with them.
    0:26:31 I’ve been working in furniture repair for quite a while now,
    0:26:33 but always working for a large retailer
    0:26:35 or a national repair company.
    0:26:38 What I’ve seen over and over is that if parts are needed,
    0:26:40 the large companies would always source them
    0:26:43 directly for the manufacturer, which is typically overseas.
    0:26:45 This involves wait times for customers
    0:26:47 for weeks and sometimes even months.
    0:26:50 Telling this to a customer with a broken lift chair
    0:26:53 that they use to help to get to a standing position
    0:26:55 was heartbreaking and quite frustrating.
    0:26:57 What I realized is that a lot of these parts
    0:26:59 could be sourced locally or purchased online
    0:27:01 and received in days, not weeks.
    0:27:04 I established a relationship with a small family-owned
    0:27:08 local foam company for all the seat cushion replacements.
    0:27:09 Not only the great people,
    0:27:12 but now they go other ways to get my foam cut quickly
    0:27:15 since I’m ordering from them usually multiple times a week.
    0:27:17 This company also allows me to pick up from them
    0:27:19 so I occur no shipping costs.
    0:27:21 That became the start of fresh furniture,
    0:27:22 knowing that I could complete a repair
    0:27:25 for a customer quickly and usually at a lower cost
    0:27:27 than a national extended warranty company.
    0:27:29 Start-up costs were low for me
    0:27:31 as I had most of the tools and supplies.
    0:27:34 I did purchase a van for transporting pieces
    0:27:37 that were bigger projects and couldn’t be repaired at home.
    0:27:39 I did spend money on making sure my logo
    0:27:40 was on all my work shirts.
    0:27:42 You definitely want to look professional
    0:27:44 when you’re going into a customer’s home.
    0:27:47 Having a great looking embroidered shirt makes you stand out.
    0:27:49 I also took Nick’s advice,
    0:27:52 spent money on getting high quality business cards.
    0:27:53 This I found gives you an edge
    0:27:55 and makes you seem way more credible.
    0:27:57 My friend and I created the website.
    0:27:59 I’ll be honest, mostly my friend.
    0:28:00 This worked for about the first year
    0:28:03 until I did hire a local firm to update it and unify
    0:28:05 the website to my logo on business colors.
    0:28:07 The designer used the same hosting platform
    0:28:09 and that definitely cut down the costs
    0:28:11 instead of creating a new one from scratch.
    0:28:14 I know it’s been said on the show multiple times before,
    0:28:16 but getting the Google business page
    0:28:18 has been my biggest source of customers.
    0:28:20 Having the business page up to date
    0:28:22 and responding to customer reviews has been key.
    0:28:24 I will say as well that nice jobs
    0:28:26 for a review service has been fantastic.
    0:28:28 The fact that they blast our reviews
    0:28:30 to multiple social sites and your own website
    0:28:32 is a great time saver.
    0:28:33 And if you are a small business like me,
    0:28:35 they charge me a lower than advertised fee
    0:28:38 since I don’t have hundreds of reviews a month.
    0:28:39 In price to my repairs,
    0:28:41 I have standard pricing on certain pieces
    0:28:43 and adjust it traveling further
    0:28:44 than my normal service area.
    0:28:47 I’ve already had to increase my pricing due to demand.
    0:28:49 Just recently, I’ve taken the side house the full time
    0:28:51 and it’s been completely overwhelming.
    0:28:53 My first year I plan on making my old salary
    0:28:54 and hoping for more.
    0:28:56 What I’m hoping to do in the future
    0:28:59 is to approach companies to offer a touch up service
    0:29:01 to keep their lobbies looking great year round.
    0:29:03 Also, I’m looking to send out a mailing to all the senior
    0:29:06 facilities in the area to become their go-to contact
    0:29:09 for any lift chair repairs for the residents.
    0:29:11 I find this job extremely rewarding
    0:29:13 since most of my repairs are short term
    0:29:16 and fixing something that people thought irreparable,
    0:29:19 especially family heirlooms, just feels great.
    0:29:21 – Thanks Nathan for sharing that.
    0:29:23 That is Creative Side Hustle number seven,
    0:29:26 furniture repair, freshfurnituremke.com.
    0:29:28 If you wanna go check Nathan out over there.
    0:29:32 – Creative Side Hustle number eight is a trailer rental
    0:29:34 business and so earlier in the year,
    0:29:37 Justin Martin of Jacksonville, Florida reported earning
    0:29:39 between $2,000 and $3,000 per month,
    0:29:42 renting out this kind of flatbed trailer.
    0:29:45 It could be used for hauling furniture, vehicles,
    0:29:47 heavy equipment, pallets, that kind of thing.
    0:29:49 Now since then, he’s added several more products
    0:29:52 to his inventory, all in that same broad category
    0:29:54 of equipment hauling trailers.
    0:29:56 Like big picture like the wooden slats on top,
    0:29:58 you’re towing behind a truck with rates ranging
    0:30:01 from $300 to $750 per week.
    0:30:05 You can check out his site at rcrjacks.com,
    0:30:09 like rippercityrentalsjaxenville.com, rcrjacks.com.
    0:30:12 I’m finding these trails tend to cost
    0:30:14 between $2,000 and $5,000 a piece,
    0:30:17 maybe a little bit less if you can find them used.
    0:30:19 So you’re looking at seven to 10 rentals perhaps
    0:30:22 to break even and then everything after that is profit.
    0:30:24 I wasn’t able to get a voicemail for this one
    0:30:27 but Justin said he normally spends or otherwise budgets
    0:30:30 around $100 a month per trailer for maintenance.
    0:30:31 You know, there’s tires on them.
    0:30:34 You gotta replace straps and things get damaged.
    0:30:35 Now as far as marketing, it looks like
    0:30:39 Justin has focused on SEO and Google reviews.
    0:30:41 He’s got over 205 star reviews at this point.
    0:30:43 So he does a good job of marketing the service
    0:30:45 on the trailers themselves as well
    0:30:47 with his phone number and a sign that says,
    0:30:49 you know, rent me or rent this trailer.
    0:30:51 And even though it’s a lot of one-off customers,
    0:30:54 okay, I just need to move something from point A to point B
    0:30:56 Justin also generates quite a bit of repeat business
    0:30:58 by providing a good service
    0:31:00 and positive customer interactions.
    0:31:02 The other considerations for this type of business
    0:31:05 are obviously a place to store your inventory
    0:31:06 when it’s not in use.
    0:31:08 It looks like Justin has a good sized property
    0:31:10 where he can park these things
    0:31:12 and then insurance to protect yourself
    0:31:13 if something goes wrong.
    0:31:15 And whenever you’re dealing with physical products,
    0:31:16 especially big, heavy things,
    0:31:18 driving down the highway at 70 miles an hour,
    0:31:19 things can go wrong.
    0:31:21 In fact, Justin sent me a picture of one of his trailers
    0:31:23 with a tire blown out on the side of the road
    0:31:25 as the business owner, he’s got to deal with that.
    0:31:27 So it’s not all rainbows and unicorns
    0:31:28 and passive income all the time,
    0:31:30 but as far as a rental asset,
    0:31:31 it’s not a ton of moving parts
    0:31:34 on these relatively simple, low maintenance products
    0:31:37 and ones that probably have a pretty long, useful life
    0:31:39 if they’re well taken care of.
    0:31:41 You can follow along with what Justin is doing
    0:31:44 at trailerhustle on the TikTok trailerhustle.com
    0:31:46 where he’s starting to help other people
    0:31:47 get involved in this business,
    0:31:49 one that I’ll be paying attention to.
    0:31:51 Hopefully you can follow along with his journey as well.
    0:31:53 So naturally the next question is,
    0:31:55 well, what else could you rent out for a profit?
    0:31:58 We’ve done episodes on party inflatables
    0:32:00 like bouncy houses for kids parties.
    0:32:03 We’ve done mobility scooters, photo booths,
    0:32:05 portable hot tubs, a favorite of mine.
    0:32:10 Even most recently, we did moving boxes in episode 635.
    0:32:13 Like here, here’s a low, relatively low overhead type
    0:32:15 of product, it’s just a plastic bin.
    0:32:17 Now, you might not even have to own the thing
    0:32:19 you’re renting out because we talked to Gar Russell
    0:32:22 from Fireside RV about renting out other people’s RVs.
    0:32:24 Basically acting as a property manager
    0:32:27 and splitting the income from those rentals.
    0:32:28 So that is number eight on this list,
    0:32:32 the trailer rental business and maybe as an illustration
    0:32:35 of a broader equipment rental type of side hustle.
    0:32:38 Creative side hustle number nine is TV mounting.
    0:32:40 Now, I’m blown away by this story
    0:32:43 because I never imagined that you could make $30,000
    0:32:45 a month mounting TVs for people.
    0:32:47 I mean, how many TVs are out there that need mounting?
    0:32:49 But that’s exactly what Sina Omosawan has done
    0:32:52 with his TV mounting business operating mostly
    0:32:55 in the Washington, DC area under the brand Shine.
    0:32:58 Back in 2019, Sina is, he’s working on his PhD
    0:33:01 when a friend introduces him to his side hustle,
    0:33:02 his world of TV mounting.
    0:33:06 So he shadows the friend for a few jobs, learns the basics
    0:33:09 and consumes what he called hours of YouTube tutorials
    0:33:10 to really master the skills.
    0:33:12 And starting out, he priced pretty low
    0:33:14 to build trust and attract his first clients.
    0:33:16 Sina then started using thumbtack
    0:33:18 and built his own client base using the platform
    0:33:22 to showcase reviews and pictures of the job
    0:33:24 that he completed and client feedback.
    0:33:25 And that approach definitely worked
    0:33:28 and it continues to work almost as a virtuous cycle
    0:33:30 because now he’s got over 1,005 star reviews
    0:33:32 and that reputation makes it easier
    0:33:34 and easier to book more work, right?
    0:33:36 He told entrepreneur that he would initially book
    0:33:37 two or three jobs in a day.
    0:33:40 Each one would take way longer than he wanted them to
    0:33:42 as he kind of worked through this learning curve
    0:33:43 of how to do the job.
    0:33:45 But as his confidence and efficiency grew,
    0:33:47 now he’s able to serve more customers every day.
    0:33:49 He can mount the TV in just 15 minutes.
    0:33:51 Like he’s done hundreds and hundreds of these things.
    0:33:53 It becomes really quick, lather, rinse and repeat.
    0:33:55 And he also learned the importance
    0:33:57 of being really responsive to inquiries
    0:33:59 because thumbtack, like a lot of these other platforms
    0:34:01 is one where speed really counts.
    0:34:04 So keeping his phone on hand, answer customer questions,
    0:34:05 schedule those appointments right away.
    0:34:08 It is a business with relatively low startup costs,
    0:34:10 really just a handful of tools,
    0:34:11 some of which you might already own,
    0:34:12 but fast forward a few months
    0:34:14 and now Sina’s got a decision to make.
    0:34:17 So he finishes up his PhD.
    0:34:20 He’s got offer letters in his chosen field
    0:34:22 of plant evolution and food crop production.
    0:34:25 This is what he spent years studying, going to school to do.
    0:34:26 But over here, he’s got this side hustle
    0:34:27 that’s working really well.
    0:34:30 So he makes the hard decision to go all in on the business
    0:34:32 instead of this traditional career
    0:34:33 that he’s been going to school for.
    0:34:35 And he says, you know what?
    0:34:37 I’m gonna go be my own boss instead.
    0:34:39 Today the business earns around $30,000 each month
    0:34:42 and appears to have expanded geographically
    0:34:45 sort of customers in Chicago and Indiana as well.
    0:34:46 Sina told entrepreneur that he loves
    0:34:49 the control and flexibility the business gives him.
    0:34:51 He schedules jobs around family commitments
    0:34:53 and loves putting a smile on customers’ faces
    0:34:54 with a job well done.
    0:34:57 He highlighted the importance of prioritizing customer
    0:34:59 satisfaction over profits in the beginning.
    0:35:01 Remember he said, I got a price low
    0:35:04 to attract clients to start to build a portfolio
    0:35:05 and build some momentum of positive reviews.
    0:35:08 He said that was really the key to growth early on.
    0:35:10 I think this is another really interesting example
    0:35:12 of owning a niche.
    0:35:14 Of course a general handy person service
    0:35:16 could handle mounting your TV
    0:35:19 but as a customer given the choice between the generalist
    0:35:21 and the specialist who’s done it a thousand times
    0:35:22 who are you gonna pick?
    0:35:24 Is there a similar niche that you could own?
    0:35:26 Maybe it’s a piece of what you’re already doing.
    0:35:29 You could carve out and really choose to focus on just that.
    0:35:32 That’s number nine, 30 grand a month mounting TVs.
    0:35:35 Number 10 is guinea pig cages.
    0:35:39 This is 17 year old Bella Lynn of California
    0:35:41 who is running a not so little side business
    0:35:44 called guinea loft which specializes in these
    0:35:47 see-through customizable pet enclosures for guinea pigs,
    0:35:50 chinchillas, rabbits, hamsters, ferrets, hedgehogs.
    0:35:53 She told CNBC she spends around 20 hours a week
    0:35:55 on the business on the side from her responsibilities
    0:35:56 as a high school student.
    0:35:57 Oh yeah, we still gotta go to school.
    0:36:01 Last year she averaged $34,000 a month in sales
    0:36:04 at roughly a 25% profit margin.
    0:36:06 Now as is often the case in e-commerce
    0:36:09 she’s heavily reinvesting those profits
    0:36:13 into marketing, audience research, developing new products.
    0:36:14 This is common where you’re not able to really
    0:36:16 take a ton of cash off the table.
    0:36:18 You wanna continue to reinvest in inventory
    0:36:19 and grow the thing.
    0:36:21 Now guinea loft launched on Amazon two years ago
    0:36:24 with a startup cost of around $2,000 in prototypes.
    0:36:26 Bella sold out of her first production run
    0:36:27 of a hundred units in a couple weeks
    0:36:29 with quote unquote no marketing
    0:36:32 which I assume that meant just relying
    0:36:34 on Amazon’s internal search and discovery features
    0:36:35 like not paying for additional exposure.
    0:36:37 And that’s interesting to me in itself
    0:36:39 because I would have assumed that Amazon
    0:36:42 to be probably pretty crowded in the pet product space
    0:36:44 at that time but goes to show you.
    0:36:46 If you can come at a problem from a unique angle
    0:36:48 or perspective you can still carve out some market share.
    0:36:51 Bella had had guinea pigs as pets for years
    0:36:53 and didn’t love the traditional cage options
    0:36:55 so she set out to create something better.
    0:36:56 I love that.
    0:36:59 Is there a hobby niche that you’re really into
    0:37:02 but frustrated with what’s available on the market?
    0:37:04 I mean this was Chris and Julia Tunstall
    0:37:05 from A Bar Above.
    0:37:07 They had this content business in the craft cocktail space
    0:37:09 but had a hard time recommending
    0:37:12 any really high quality bar equipment on Amazon
    0:37:14 so they ended up creating their own
    0:37:16 which turned into a multi-million dollar business.
    0:37:18 One possible example from our own house.
    0:37:21 The kids got a Nintendo Switch a couple years ago.
    0:37:22 The controllers that come with it
    0:37:25 are painfully small for adult hands
    0:37:26 and since I like to play too
    0:37:28 I order these larger controllers from Amazon.
    0:37:30 They’re definitely better
    0:37:31 but if there wasn’t even bigger version
    0:37:33 I would probably go for that.
    0:37:35 It’s the kind of product ideas you come up with
    0:37:39 as a hobbyist or a user in a certain field
    0:37:40 and that gives you an advantage
    0:37:41 over people approaching product research
    0:37:45 purely from a software driven or analytical point of view.
    0:37:48 Well this one has a higher percentage of three star reviews
    0:37:49 so there must be some opportunity
    0:37:50 to improve upon the product
    0:37:52 and you should absolutely do that level
    0:37:54 of competitive research too
    0:37:56 but you gotta know the niche.
    0:37:58 I don’t think, I don’t know if this is just coming
    0:38:00 into something completely blind and agnostic
    0:38:02 as to what product is is really gonna work.
    0:38:03 You gotta have a story behind it
    0:38:05 and maybe what’s even more impressive about Bella
    0:38:08 is that Guinea Loft wasn’t even her first e-commerce business.
    0:38:10 She started a leggings brand in 2019
    0:38:14 that brought in around $300,000 in revenue in 2020.
    0:38:16 This girl knows how to move some inventory
    0:38:18 but despite that revenue,
    0:38:20 the leggings business had a hard time generating profit
    0:38:23 so she decided to pivot her attention
    0:38:24 to the guinea pig market.
    0:38:27 She told CNBC I had a weird epiphany
    0:38:28 where I kind of realized there were a lot
    0:38:30 of other companies trying to make leggings.
    0:38:31 There was no innovation there
    0:38:33 whereas with Guinea Loft,
    0:38:35 I could feel a really big gap in the market.
    0:38:38 So one pain point or an area of innovation for her
    0:38:40 was in the floor area of the enclosures
    0:38:43 which not to get too nerdy on guinea pig cages
    0:38:45 but these I guess apparently were traditionally made
    0:38:46 with plastic bottoms and she said,
    0:38:49 “Hey, they smell really bad, they’re really hard to clean.”
    0:38:52 So ultimately Guinea Loft created a replaceable bottom
    0:38:55 for the enclosures with biodegradable wax coated paper
    0:38:58 which actually led to repeat business.
    0:39:00 ‘Cause I’m like, well, okay, you sell a guinea pig cage
    0:39:02 and then that’s it, you never see that customer again
    0:39:04 but because of this replaceable bottom,
    0:39:05 now they’ve got repeat customers,
    0:39:08 customers come back in order refills of those.
    0:39:10 Pretty savvy, pretty inspiring stuff.
    0:39:12 Couple other honorable mentions before we wrap.
    0:39:15 The first one here is turning a regular bedtime activity
    0:39:16 into a side hustle.
    0:39:19 This is Sam Ramsden of Australia
    0:39:21 who began making up and telling silly stories
    0:39:25 to his eldest daughter and eventually turned those stories
    0:39:28 into a podcast called Silly Stories for Kids.
    0:39:29 There’s a marketing lesson there.
    0:39:31 Sometimes you don’t need a clever name,
    0:39:33 you can just call it exactly what it is.
    0:39:35 Sam told kidspot.com.au.
    0:39:36 I’ve always loved storytelling.
    0:39:38 When my eldest daughter was two,
    0:39:39 I would lay on her bedroom floor
    0:39:41 and make up a bedtime story.
    0:39:43 He says one day my father-in-law pulled me aside
    0:39:45 and said, “Hey, you ought to turn these stories
    0:39:46 “into a podcast.”
    0:39:48 It wasn’t something that Sam had ever considered
    0:39:51 but with that level of support and encouragement,
    0:39:53 he figured out how to make it happen.
    0:39:56 The first episodes of Silly Stories for Kids
    0:39:57 were only released a year ago
    0:40:01 and the show has already generated over 700,000 downloads.
    0:40:02 For the sake of reference,
    0:40:05 the side hustle show took years to reach 700,000 downloads.
    0:40:06 So he’s off to the races.
    0:40:09 I didn’t hear any ads on the episode that I listened to
    0:40:12 but Sam did make a plug to join his listener membership
    0:40:14 ranging from $20 to $50 per year
    0:40:16 and powered by Buy Me a Coffee
    0:40:19 on the SillyStoriesForKids.com website.
    0:40:22 There’s also a store with some merch for sale.
    0:40:23 Here’s an example of selling your sawdust, right?
    0:40:24 Hey, I’m already telling these stories.
    0:40:26 I enjoy making them up.
    0:40:27 Why not record them?
    0:40:28 Why not put them out to the world?
    0:40:29 Pretty cool idea.
    0:40:30 Another one I thought was interesting
    0:40:33 was Lina Pettigrew’s houseplant business.
    0:40:35 I’d never heard of this site before
    0:40:36 but it’s called Palm Street,
    0:40:39 the number one live shopping app for plants,
    0:40:40 crafts and crystals.
    0:40:41 Did not know this was a thing
    0:40:45 but Lina sold almost $150,000 worth of plants
    0:40:45 in her first year.
    0:40:48 It seems kind of like Twitch but for plants
    0:40:50 like a live streaming marketplace
    0:40:52 where you can follow your favorite growers,
    0:40:54 gardeners and support them by buying their stuff.
    0:40:58 Lina said she can sell 1,000 plants in a single session
    0:41:01 and ships them out to customers all across the country.
    0:41:03 Now I’m not sure how often you can do that.
    0:41:05 Volume of sales because these are living things.
    0:41:06 They take some time to grow
    0:41:09 but I’ve also got to imagine the cost of goods sold
    0:41:12 is pretty low especially if you can start to propagate them
    0:41:15 from clippings from plants you’ve already got
    0:41:17 even if you’re sourcing them from your local nursery
    0:41:20 but now all of a sudden people want to buy from you
    0:41:21 because of the brand you’ve created.
    0:41:23 Maybe you can command premium pricing because of that.
    0:41:26 It’s an example of riding that houseplant wave
    0:41:28 looking for those trends to piggyback on,
    0:41:30 filling demand instead of creating demand.
    0:41:33 Happy Thanksgiving to all who celebrate.
    0:41:35 Hope you take a pause for gratitude today
    0:41:38 and really every day to start to build that muscle
    0:41:40 to be a little more grateful and a little less hateful
    0:41:42 and you’re gonna start to notice these little moments
    0:41:45 of happiness and bring awareness to those.
    0:41:47 I think it’s a really powerful and positive habit.
    0:41:50 If you like this type of roundup style show
    0:41:51 we’ve been doing it every Thanksgiving
    0:41:52 for the last several years.
    0:41:54 There’s a Spotify playlist for you
    0:41:56 called Creative Sign Hustles
    0:41:58 where you can find all the episodes in this series.
    0:41:59 I think this is our seventh.
    0:42:01 I have a blast putting them together
    0:42:05 and I wanna invite you to send me ideas for the next edition.
    0:42:07 Maybe we don’t have to wait until Thanksgiving to do it
    0:42:08 if we get enough that come in.
    0:42:10 But if you do come across an interesting,
    0:42:13 surprising, creative, inspiring way to make extra money
    0:42:15 I would love to hear about it.
    0:42:16 That is it for me.
    0:42:18 Thank you so much for tuning in
    0:42:20 with gratitude each and every week.
    0:42:23 Until next time, let’s go out there and make something happen
    0:42:24 and I’ll catch you in the next edition
    0:42:25 of The Side Hustle Show.
    0:42:26 Hustle on.

    It’s that time of year again—Thanksgiving!

    What’s particularly fascinating about this year’s collection is the blend of traditional services reimagined for the digital age alongside completely novel business ideas.

    This is the 7th installment of the series, so I encourage you to check out the previous episodes if you like this format, make sure to grab the full playlist here.

    Here are the past editions if you want to see them individually:

    1. 10 Creative Side Hustles Part 1 – 2018
    2. 10 Creative Side Hustles Part 2 – 2019
    3. 10 Creative Side Hustles Part 3 – 2020
    4. 10 Creative Side Hustles Part 4 – 2021
    5. 10 Creative Side Hustles Part 5 – 2022
    6. 10 Creative Side Hustles Part 6 – 2023

    Let’s talk about this year’s most innovative money-making ideas!

    Full Show Notes: 10 Creative Side Hustles That Make Real Money

    New to the Show? Get your personalized money-making playlist here!

    Sponsors:

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  • 642: 50+ Tools and Apps to Work Smarter and Get More Out Of Your Side Hustle

    AI transcript
    0:00:02 – Hey, it’s time for Tool Talk.
    0:00:05 These are 50 plus tools and apps to work smarter
    0:00:06 and get more out of your side hustle.
    0:00:08 What’s up, what’s up, Nick Loper here.
    0:00:10 Welcome to the Side Hustle Show
    0:00:13 where we’ve been helping make Day Jobs optional since 2013.
    0:00:16 Now this is one of the most requested topics that I get.
    0:00:18 A look under the hood at the different tools,
    0:00:20 apps, resources, software services
    0:00:22 that I use to run Side Hustle Nation.
    0:00:24 And because I’m not that great at just reading off a list
    0:00:26 and monologuing for an hour,
    0:00:28 I thought it would be more fun to have a co-host
    0:00:30 for this discussion who’s going to bring her own opinions
    0:00:33 and insights and recommended resources to the table as well.
    0:00:35 She’s the host of the award-winning podcast
    0:00:37 that highlights black women entrepreneurs
    0:00:40 who scaled their side hustles into profitable businesses.
    0:00:43 And she’s an accomplished entrepreneur in her own right
    0:00:46 from Side Hustle Pro, Nikela Mathews Okome.
    0:00:49 Welcome to the similarly named Side Hustle Show.
    0:00:51 – Thank you, thank you so much, Nick.
    0:00:52 Wow, that was quite an intro.
    0:00:54 And it’s always fun to hear a fellow podcaster.
    0:00:56 I’m like, oh, you rocked that.
    0:00:58 – Oh, you’re so good at this.
    0:01:00 – Well, very much appreciated.
    0:01:02 You are no stranger to the mic
    0:01:05 with over 400 episodes of the Side Hustle Pro podcast
    0:01:06 running since 2016.
    0:01:07 I’m excited to learn a little bit more
    0:01:09 about your business and the toolkit
    0:01:10 that you’ve been using to run it as well.
    0:01:12 And we’ve got a bunch of different categories
    0:01:13 to run through today.
    0:01:16 But since the common thread here is online business,
    0:01:18 we’re going to start with website tools.
    0:01:21 I still believe that even in the age of social media
    0:01:23 and video, I think it’s really important to have
    0:01:25 that website as your home base.
    0:01:27 And for me, that starts with WordPress
    0:01:30 and specifically GeneratePress is the theme
    0:01:33 that I’ve been using for the last seven-something years.
    0:01:35 For that WordPress, of course,
    0:01:37 has the advantage of being free, open source,
    0:01:39 GeneratePress, pretty affordable, premium theme,
    0:01:42 lightweight, loads fast, customizable.
    0:01:44 And what’s cool about WordPress specifically
    0:01:47 is just like the ecosystem of plugins in support
    0:01:49 where there’s a little bit like any software.
    0:01:50 There’s a little bit of a learning curve
    0:01:52 to bend it to your will,
    0:01:54 but it’s super, super powerful
    0:01:55 when it seems to be the platform
    0:02:00 that all of the serious website builders are using.
    0:02:02 Is that what SideHustle Pro is hosted on as well?
    0:02:06 – That is absolutely what SideHustle Pro is hosted on.
    0:02:07 I’ve been using WordPress
    0:02:09 and it’s funny you mentioned a theme detector
    0:02:12 because I started out by getting a WordPress site
    0:02:16 and then going to this site called WordPress Theme Detector.
    0:02:21 So it’s wp-themedetector.com, I believe.
    0:02:22 I will link to it.
    0:02:26 And from there, it allows you to copy a URL,
    0:02:30 plug it in to see what theme that WordPress site is using,
    0:02:32 and then just use the same theme.
    0:02:33 So when I was starting out
    0:02:36 and I wanted a professional looking podcast website,
    0:02:37 I went to a fellow podcaster site
    0:02:39 that I thought looked really clean, really good,
    0:02:41 and I just copied the theme.
    0:02:41 – Yeah, I love that.
    0:02:44 It was control you or something,
    0:02:45 like looking at the source code,
    0:02:47 see if we could find out what the theme file directories
    0:02:49 are like totally done, all that stuff.
    0:02:52 One of my first sites was this virtual assistant directory
    0:02:54 and it was a site that I found,
    0:02:57 I was like researching a wine niche site,
    0:02:58 like I don’t know anything about wine,
    0:02:59 I had no business being in that space,
    0:03:03 but one of the sites I found was this wine club review site.
    0:03:04 I was like, you know,
    0:03:06 what a decent layout, decent structures,
    0:03:07 and exactly the same thing.
    0:03:08 Well, what theme are they using?
    0:03:09 Like, okay, we could just rebuild this
    0:03:12 to be about the world of virtual assistants.
    0:03:13 So very cool.
    0:03:16 – So much of side hustling is literally rebuilding.
    0:03:17 (laughing)
    0:03:19 – You don’t have to reinvent the wheel, right?
    0:03:21 Yeah, and so we just spoke earlier,
    0:03:23 it said, okay, this is hosted on WordPress,
    0:03:24 it’s not itself hosted.
    0:03:27 And for me, the hosting platform that Side Hustle Nation
    0:03:29 has been on for over 10 years at this point
    0:03:34 is WPX, WPX hosting, amazing customer support
    0:03:37 where they like respond within seconds on the live chat.
    0:03:39 They’ve helped me out of so many different,
    0:03:41 you know, just technical challenges and issues
    0:03:43 that come up, they take daily backups,
    0:03:44 they’ve been awesome.
    0:03:48 And for, it’s one of those bills that I think I pay annually
    0:03:51 and up until very recently it was like 25 bucks a month
    0:03:53 or about paid annually, like some Black Friday deal,
    0:03:55 you know, it was like even less than that.
    0:03:59 And I just recently went over my allocated disk space for it
    0:04:02 and so I had to go up to the next storage tier.
    0:04:04 But it’s one of those bills that every time would come around
    0:04:05 and be like, I’m getting such an amazing deal
    0:04:06 from these people.
    0:04:09 Like this is like, you know those costs
    0:04:10 where you’re like really happy to pay.
    0:04:12 – Oh yeah, that is an amazing deal
    0:04:14 because yeah, hosting is so expensive.
    0:04:19 I thought I was hosting on Bluehost for a number of years
    0:04:25 and then recently in 2023 switched over to SiteGround.
    0:04:28 I’ve had a positive experience so far with SiteGround.
    0:04:30 Actually, my web designer recommended it.
    0:04:33 And then same thing, they give me emails
    0:04:36 with updates on performance, what can be improved
    0:04:37 and all these other things.
    0:04:38 So I find that really helpful too.
    0:04:40 – Yeah, and the other thing
    0:04:42 that I still have this Bluehost account for
    0:04:45 is creating these like redirects
    0:04:47 and I don’t know what they’ve got a bunch of different plans
    0:04:48 but like the one that allows
    0:04:51 for lots of different add-on domains.
    0:04:53 So register vanity domains for the sake
    0:04:55 of saying them on the podcast.
    0:04:58 Like one of the first ones I got was like buybuttonsbook.com
    0:05:00 and that’ll take you over to Amazon for the book
    0:05:03 or you want to start a website of your own?
    0:05:04 Go to sidehustlewebsite.com
    0:05:06 and it’ll go to my tutorial page
    0:05:09 and this was a page straight out of the Pat Flynn playbook
    0:05:10 back in the day where he’d do this.
    0:05:12 I was like, oh, that’s really smart.
    0:05:13 – You know, yeah, I’m trying to figure out
    0:05:15 like how I can consolidate.
    0:05:18 It’s a lot of backend work when you switch over a host
    0:05:19 and you definitely, you don’t want to make sure
    0:05:21 any of your old sites crash.
    0:05:24 So it’s like, am I doing duplicate payments right now?
    0:05:25 So I need to figure that out.
    0:05:28 – Yeah, okay, so that is the hosting side of things
    0:05:30 for the domain registration things.
    0:05:32 Use GoDaddy for a lot of years
    0:05:33 and still have some domains at GoDaddy.
    0:05:37 Lately it’s been Porkbun who was a one-time sponsor
    0:05:40 of the show but just I like their very simple
    0:05:43 straightforward interface without trying to sell you
    0:05:46 a million different add-ons like GoDaddy tries to do.
    0:05:48 – I still use GoDaddy but yeah, it’s so annoying.
    0:05:50 You’re like, oh, do I need this?
    0:05:52 What is actually needed here?
    0:05:55 – We’ve talked about like the GoDaddy conspiracy theory
    0:05:58 of like, you know, checking to see if a domain is available.
    0:05:59 And like, no, no, no, don’t do that
    0:06:01 unless you’re ready to click buy.
    0:06:03 It’s like for some, like somebody is scraping this.
    0:06:04 – Yeah, yeah, yeah.
    0:06:06 – It’s happened too often to just be purely coincidence.
    0:06:08 Like, well, now I go back a week later
    0:06:09 and it happens to be registered.
    0:06:10 Like, oh, come on.
    0:06:11 – Exactly.
    0:06:13 – We have, the next one on this list
    0:06:17 is the Page Builder or in my case Beaver Builder,
    0:06:19 which is, it turns WordPress into more
    0:06:21 of a wissy wig type of editor.
    0:06:23 What you see is what you get type of editor
    0:06:24 where you could drag and drop
    0:06:26 and manipulate it a little bit easier.
    0:06:28 And so Beaver Builder’s been awesome for that.
    0:06:31 – I use Elementor or I should say my website designer.
    0:06:33 So I started out with WordPress
    0:06:35 and after three years of podcasting,
    0:06:37 I hired a website designer.
    0:06:41 And so she took over and added in Elementor
    0:06:42 to do all the design and all that stuff.
    0:06:44 So I can’t even say that I use that
    0:06:46 other than making edits anytime.
    0:06:48 You know, it’s very user-friendly.
    0:06:48 So that’s a great thing.
    0:06:49 I’m not a website designer,
    0:06:52 but after she’s done with her project and demands,
    0:06:54 obviously I’m not gonna call her
    0:06:56 every time I need to set up a new page,
    0:06:58 make an edit, set up a landing page.
    0:07:01 So Elementor is really easy and straightforward to go in
    0:07:04 and do any kind of edits.
    0:07:05 – Yeah, and the way these were,
    0:07:08 you kind of layers on top of your existing WordPress theme.
    0:07:10 And I use it to create custom pages,
    0:07:12 custom landing pages that, you know,
    0:07:14 you don’t wanna follow the exact, you know, default template.
    0:07:18 But more often it’s like little call-outs inside the post.
    0:07:19 You can use little short code for
    0:07:20 and you kind of build these things.
    0:07:21 And the cool thing about that,
    0:07:24 you can embed that in a bunch of different posts.
    0:07:25 And if that link changes
    0:07:27 or you wanna highlight a different partner
    0:07:29 or a different product, you can, you know,
    0:07:33 swap that out in one place in the Beaver Builder saved row
    0:07:34 and it updates throughout the whole site
    0:07:36 versus going in and manually updating
    0:07:37 a dozen different posts.
    0:07:38 – I agree.
    0:07:40 – That concludes our website section.
    0:07:42 I’m sure there’s gonna be more website related things
    0:07:44 lower on this list too.
    0:07:44 – Yes, yeah.
    0:07:47 Plugins might come up, we’ll see.
    0:07:47 – I’m sure.
    0:07:51 So the next category that we’ve got is marketing tools.
    0:07:53 And one big shift for me that we talked about this year
    0:07:56 was a shift from active campaign to convert kit.
    0:07:58 I guess it’s just kit now for the email list.
    0:08:00 Hugely important part of the business,
    0:08:03 you know, to be able to take an anonymous podcast listener
    0:08:04 and say, well, now I have the chance
    0:08:06 to communicate proactively with them
    0:08:09 instead of just whenever they happen to download the thing.
    0:08:10 You on kit as well?
    0:08:11 – I am on kit.
    0:08:16 I am, it’s so new to me to say kit, but yes, I want kit.
    0:08:16 And I like it a lot.
    0:08:18 I started out with MailChamp,
    0:08:20 like most people, early marketers.
    0:08:22 And then it switched over to convert kit
    0:08:26 when I got way more serious about tagging people,
    0:08:28 subscribers as they come onto my list
    0:08:31 and being able to deliver automations and sequences.
    0:08:35 So if you’re not a marketer and that all seems like jargon
    0:08:38 and just, you know, gibber jabber to you basically
    0:08:41 when someone gives you their email
    0:08:43 for a freebie that you offer,
    0:08:47 I love being able to customize their experience.
    0:08:48 When I’m really on my game,
    0:08:50 like I can’t even lie and act
    0:08:52 like I’m still not working things out sometimes,
    0:08:55 but let’s say I am leading a webinar, right?
    0:08:58 So I like how convert kit makes it really easy
    0:09:02 to send follow-up reminder emails to tag people
    0:09:04 and make sure the right people are getting that
    0:09:06 or are not getting that.
    0:09:07 So I’m not bothering people
    0:09:10 who don’t want this info about a podcast webinar.
    0:09:11 – Yeah, totally.
    0:09:13 If you are sending straight newsletter,
    0:09:14 you don’t want a regular cadence.
    0:09:16 It could be Beehive, it could be Substack,
    0:09:17 it could be any number of different tools,
    0:09:20 but for the automation and segmentation and tagging
    0:09:23 and all the other features that convert kit or kit has,
    0:09:24 I think it’s really cool.
    0:09:26 And there’s some safety in numbers.
    0:09:28 Like this is what James Clear uses
    0:09:29 or this is what Tim Ferriss uses.
    0:09:30 You’re like, okay, well, it was good enough for them.
    0:09:32 It’s probably good enough for me.
    0:09:33 – Exactly.
    0:09:35 And that’s how a lot of my tools started like,
    0:09:36 oh, you use that, Amy Portafil?
    0:09:37 Okay, cool.
    0:09:38 (laughing)
    0:09:40 – Yes, safety in numbers.
    0:09:42 What else I like about kit is like,
    0:09:46 they’ve made a lot of investment in the creator economy
    0:09:49 where they’re like really rooting for the small guy,
    0:09:54 it feels like, where they’ve built out their sponsor network
    0:09:55 and their creator network,
    0:09:57 where you could recommend other newsletter creators
    0:09:59 that you might like, that might be worth a follow.
    0:10:00 Like in a similar niche,
    0:10:02 it’s like trying to like lift everybody up,
    0:10:06 which is cool to be a part of that ecosystem.
    0:10:07 – You’re so right about that.
    0:10:08 It really is.
    0:10:10 And I like the content they develop,
    0:10:12 whether it’s on their blog.
    0:10:16 And even the founder, he has a podcast as well.
    0:10:17 What’s his last name again, Nate?
    0:10:18 – Nathan Berry?
    0:10:21 – Yeah, it does make it more approachable
    0:10:22 when you hear the founder of a business.
    0:10:26 I like how Nathan, he just is so approachable
    0:10:28 when I hear him on his own podcast
    0:10:30 and he’s talking about his experience building.
    0:10:32 And that’s what I, me an entrepreneur is going through.
    0:10:36 So it adds a level of trust
    0:10:39 and also likeability factor to the entire brand.
    0:10:42 Not to rave about ConvertKit for forever.
    0:10:44 – I know, but he’s always been front and center,
    0:10:46 even showing up at events,
    0:10:49 even as the CEO of 30, $40 million company,
    0:10:51 whatever there’s now, if he remembers your name,
    0:10:53 it’s like, hey, remember when we talked a few years ago
    0:10:54 about this?
    0:10:56 Like he plays a part very well
    0:10:58 and he’s built a cool product as well.
    0:11:01 So I lied and so we were done with the website section.
    0:11:02 I knew we weren’t done.
    0:11:05 – The next on this list that I have is lead pages,
    0:11:08 which is a landing page builder
    0:11:10 that have been a customer for probably close to 10 years
    0:11:11 at this point.
    0:11:14 It was another recurring subscription.
    0:11:15 I was like, do I really need this in my life?
    0:11:17 I was like, really hesitant to buy it,
    0:11:19 but within three months,
    0:11:21 I tripled the size of my email list within 12 months.
    0:11:25 It was like 10 or 12 X, like, okay, this is worthwhile.
    0:11:28 What I primarily use it for today is,
    0:11:31 it still has that landing page functionality
    0:11:32 to collect emails.
    0:11:34 What I originally used it for was like a double,
    0:11:36 like a two-step opt-in.
    0:11:37 Like you want to download this thing, okay,
    0:11:40 a nice looking pop-up will come in and then you can do it.
    0:11:42 I don’t use that so much anymore,
    0:11:45 but now you can have these kind of landing pages
    0:11:48 after an opt-in with a limited time thank you page
    0:11:51 with like a limited time add-on upsell offer
    0:11:53 that I’ve been doing for a couple of years
    0:11:55 and it has like a little countdown timer
    0:11:58 and it integrates with Stripe, with the payment processors,
    0:12:00 lots of cool stuff you can do with lead pages.
    0:12:02 Ooh, I think I need to be doing more,
    0:12:04 but I love lead pages.
    0:12:06 I would say this is one of my favorite tools
    0:12:08 as a side hustler, entrepreneur,
    0:12:12 because it makes it so easy to set up a quick landing page.
    0:12:15 AKA, it feels like you’ve set up a quick like mini website
    0:12:17 and no one will know the difference.
    0:12:22 And so I use that primarily for when I do live classes,
    0:12:25 live trainings and that like I have one
    0:12:29 that it’s just been with me since I started using lead pages.
    0:12:32 And similar to you, I tripled the size of my list
    0:12:34 when I started using them right away.
    0:12:37 I did like a master Instagram challenge and that,
    0:12:39 and we’ve actually did a little mini case study.
    0:12:43 So I love lead pages and it’s funny, back in the day,
    0:12:45 I also, I saw the bill and I thought about canceling it
    0:12:48 and the customer service agent was kind of like,
    0:12:51 well, we’re showing that you made this much revenue
    0:12:53 from your lead page last year.
    0:12:56 Are you sure you don’t want to pay this annual fee?
    0:12:58 I’m like, you’re right, you’re right.
    0:12:59 I’ll keep it, yeah.
    0:13:01 It makes it hard to get rid of,
    0:13:04 but and that’s cool ’cause like if you’re doing a webinar,
    0:13:06 you’re doing a live training, there’s all these templates
    0:13:08 that you just, you don’t have to start from scratch
    0:13:09 and that’s such a time saver.
    0:13:11 So I definitely like what they’re doing.
    0:13:12 Yes.
    0:13:15 The next one on this list is a newer to me tool,
    0:13:17 maybe in the last year and a half or so.
    0:13:19 And that is a quiz builder called Interact,
    0:13:21 it’s I think triinteract.com,
    0:13:24 but we’ll link all this stuff up in the show notes for you.
    0:13:26 We’re using all the same tools, Nick.
    0:13:28 (laughing)
    0:13:31 As expected a little bit more of a debate or back and forth,
    0:13:32 but I’m sure we’ll get to that later in the show,
    0:13:34 but Interact, super cool.
    0:13:38 I feel like you’re using things in different ways
    0:13:39 that like you said, like the lead pages.
    0:13:42 So yeah, we can also talk about that ’cause I’m like,
    0:13:45 oh, tell me how to use it, I’ll optimize my use.
    0:13:46 Happy to geek out on that stuff too,
    0:13:48 but Interact, a couple of different quizzes
    0:13:49 that are live right now.
    0:13:51 One is on the homepage of Side Hustle Nation.
    0:13:53 This is like your side hustle finder,
    0:13:56 answer a couple of questions about your interests,
    0:13:58 goals, experience, right?
    0:14:01 It’s gonna hopefully narrow down the realm of possibility
    0:14:02 or point you in the right direction.
    0:14:05 And then I took an idea from a guest on the show,
    0:14:07 Shannon Weinstein, you can see this in action
    0:14:11 at hustle.show, answer a few quick questions
    0:14:13 and it’ll spit out this eight to 10 episode recommended
    0:14:15 playlist based on your answers.
    0:14:17 And that’s been working really, really well.
    0:14:18 – Ooh, I love that, that’s a great idea.
    0:14:21 So I love triinteract as well.
    0:14:24 And funny enough, I just recently started using it.
    0:14:26 I used to have a different landing page
    0:14:28 or excuse me, website, freebie,
    0:14:29 that was like the primary driver.
    0:14:33 And then I finally said, let me finally try it out as a quiz.
    0:14:37 And similar to you, I have a side hustle personality,
    0:14:39 like, but it’s more like which side hustle is right for you.
    0:14:41 So the whole premise of Side Hustle Pro
    0:14:44 is about building out a side hustle
    0:14:46 from passion project to profitable business.
    0:14:48 So I want people to understand like,
    0:14:50 hey, are you the creative type?
    0:14:53 Are you a service-based consultant type?
    0:14:56 So that quiz, it immediately just took off.
    0:14:58 And I also kind of, I also run ads to it.
    0:15:00 They’re paused right now, but I run ads to it
    0:15:02 as a lead magnet.
    0:15:06 And then, you know, you’re able to, as a fulfillment,
    0:15:09 you get your response and then also tailored,
    0:15:12 customized strategies via email
    0:15:14 once you get your response from the quiz.
    0:15:17 – Yeah, I think it’s a really cool level of personalization
    0:15:18 that you’re able to do.
    0:15:20 Plus, you get this first party data
    0:15:23 that nobody else really has.
    0:15:25 And so one thing that was surprising to me
    0:15:28 on the homepage quiz, I think one of the first questions is,
    0:15:30 like, do you want to side hustle to make extra money?
    0:15:33 Or do you want to side hustle to eventually quit your job?
    0:15:36 And, you know, my mentality is like, of course,
    0:15:38 you know, people want to quit your job version.
    0:15:40 Like, and I think the podcast listener persona
    0:15:42 is probably more in that bucket,
    0:15:44 but four out of five people that landed on the homepage
    0:15:46 were like, I want to side hustle to make extra money.
    0:15:50 I was like, oh, that’s really, that’s really interesting.
    0:15:52 And so, and now you can segment those people
    0:15:54 on the email list and you can do all sorts of cool stuff.
    0:15:58 – So question for you, with your playlist,
    0:16:00 so are you sending them to an actual,
    0:16:04 like a mini episode player on your site
    0:16:05 or how are you doing that playlist,
    0:16:07 just linking out the episodes?
    0:16:08 – Yeah, it’s done through Spotify.
    0:16:09 So create those custom, I guess,
    0:16:12 public playlists in Spotify and then send people
    0:16:14 so they can add those to their device.
    0:16:15 – Love it, love it.
    0:16:16 – It’s stealing it.
    0:16:17 (laughs)
    0:16:18 – Perfect, let it snowball.
    0:16:21 More tool talk with Nikela in just a moment,
    0:16:24 including another relatively new to me tool
    0:16:27 that’s helped add thousands of subscribers to my email list.
    0:16:29 That’s coming up right after this.
    0:16:32 What if you no longer needed five separate apps
    0:16:33 for your business bank account,
    0:16:36 expense tracking, invoicing, contractor payments,
    0:16:37 and tax planning?
    0:16:39 I’m excited to partner with our new sponsor,
    0:16:42 Found for this episode because Found is business banking
    0:16:45 designed specifically for side hustlers, solopreneurs,
    0:16:47 and small business owners like you.
    0:16:50 Under the hood, you’ll find one easy to use app
    0:16:51 to help manage your money,
    0:16:53 track your spending, invoice clients,
    0:16:55 and even handle your taxes
    0:16:56 so you can focus on more important things
    0:16:58 like running your business.
    0:17:00 There’s no minimum balances,
    0:17:01 there’s no account maintenance fees,
    0:17:05 and there’s no paperwork or credit checks when you sign up.
    0:17:08 One cool feature Found calls them pockets,
    0:17:10 lets you allocate income to certain categories
    0:17:13 like marketing or taxes or profit,
    0:17:14 which is really handy if you wanna practice
    0:17:17 the profit first methodology,
    0:17:19 but you really don’t wanna set up
    0:17:20 a bunch of different accounts.
    0:17:22 Over 500,000 small business owners
    0:17:25 like you chose Found as their banking solution,
    0:17:28 so stop getting lost in countless finance apps
    0:17:32 and try Found for free at found.com/sidehustle.
    0:17:37 Sign up for Found for free today at f-o-u-n-d.com/sidehustle.
    0:17:42 Found is a financial technology company, not a bank.
    0:17:46 Banking services are provided by Piermont Bank, member FDIC.
    0:17:48 Found’s core features are free.
    0:17:52 They also offer an optional paid product, Found Plus.
    0:17:54 Here’s a quick side hustle you can do today.
    0:17:56 It’s called the substitution game,
    0:17:58 and it’s an easy way to score what I call
    0:18:00 reverse passive income in your life.
    0:18:02 That’s money you’re no longer spending every month
    0:18:04 that goes straight to your bottom line.
    0:18:06 How it works is you find lower cost alternatives
    0:18:08 to the things you’re already spending money on.
    0:18:11 For example, I made the switch to our sponsor Mint Mobile
    0:18:13 back in 2019 and haven’t looked back.
    0:18:17 Mint Mobile offers premium wireless for $15 a month
    0:18:19 when you purchase a three month plan.
    0:18:21 And all plans come with high speed data and unlimited
    0:18:25 talk and text delivered on the nation’s largest 5G network.
    0:18:27 You can use your own phone with any Mint Mobile plan
    0:18:29 and keep your existing phone number
    0:18:31 along with all your existing contacts.
    0:18:32 To get this new customer offer
    0:18:35 and your new three month premium wireless plan
    0:18:40 for just 15 bucks a month, go to mintmobile.com/sidehustle.
    0:18:43 That’s mintmobile.com/sidehustle.
    0:18:45 Cut your wireless bill to 15 bucks a month
    0:18:48 at mintmobile.com/sidehustle.
    0:18:52 $45 upfront payment required equivalent to $15 per month.
    0:18:54 New customers on first three month plan only.
    0:18:58 Speeds slower above 40 gigabytes on unlimited plan.
    0:19:00 Additional taxes, fees, and restrictions apply.
    0:19:02 See Mint Mobile for details.
    0:19:06 The next on this list is
    0:19:10 a Facebook group lead generating tool called Group Leads.
    0:19:13 This has been a part of our customer flow
    0:19:15 or lead flow for the past couple of years
    0:19:17 where it automatically,
    0:19:19 so when somebody joins the Facebook group,
    0:19:20 it asks a couple of questions.
    0:19:22 It’s like, “Hey, do you have a side hustle already?”
    0:19:24 If you ask, tell me about it.
    0:19:25 You wanna get our best side hustle tips
    0:19:29 and an insider newsletter through email.
    0:19:30 Put your email in here.
    0:19:31 And then through Group Leads,
    0:19:35 it automatically sends that data over to Kit now
    0:19:37 and it adds those people to the email list.
    0:19:40 And it can detect, is that person already on the list
    0:19:41 or is that a new subscriber?
    0:19:44 And you kind of send different messages
    0:19:46 based on where they’re coming from.
    0:19:46 – Ooh, I love that.
    0:19:48 I need to implement that.
    0:19:50 So yeah, that’s one I haven’t been using.
    0:19:53 So yes, definitely want to test that out myself.
    0:19:54 Group Leads.
    0:19:57 – Yeah, so the Side Hustle Nation Facebook group
    0:19:59 sidehustlenation.com/fb will get you over there.
    0:20:01 You can see this in action as well.
    0:20:02 If you’re not already a member.
    0:20:06 And this has added thousands of new subscribers a year.
    0:20:09 So I love the broader strategy is like,
    0:20:13 have the Facebook group for your topic, for your community.
    0:20:15 And then the next level is like,
    0:20:16 well, how do you get people off of Facebook
    0:20:18 into your email list, into your ecosystem a little bit?
    0:20:21 And so Group Leads has been super helpful for that.
    0:20:23 – Yep, getting people off of social media
    0:20:26 and into your email list is,
    0:20:27 it’s just huge as an entrepreneur.
    0:20:30 Do you do anything similar for like Instagram,
    0:20:32 LinkedIn, Twitter?
    0:20:34 – I got to learn from you on the Instagram stuff.
    0:20:36 I do almost nothing over there.
    0:20:38 All right, I’ve got a WordPress plugin for you
    0:20:40 at number 10 or 10.
    0:20:42 I don’t know, we’re probably losing count on this list.
    0:20:43 This is called Pretty Link.
    0:20:46 This is a long running WordPress plugin
    0:20:51 that helps you create easy to remember affiliate links.
    0:20:54 So, and both for podcast episodes where I can say,
    0:20:55 hey, the show notes for this one
    0:20:58 are at sidehustlenation.com/Nakala
    0:20:59 or you can do it for,
    0:21:01 if you want to go check out courses on Udemy,
    0:21:04 it’s sidehustlenation.com/Udemy.
    0:21:06 So it makes it easy to say if you don’t want to go,
    0:21:09 we mentioned before, creating that custom vanity domain
    0:21:10 like buybuttonsbook.com.
    0:21:13 Like this is a free way to do that.
    0:21:15 – I use Pretty Link all the way.
    0:21:17 I love Pretty Link and customizing.
    0:21:21 And I also even do it for like Facebook ads, for example,
    0:21:23 if I have a link in the ad,
    0:21:26 I want to make sure that it’s not this whole long link.
    0:21:29 So I often make sure I have a custom link.
    0:21:31 Or if I want to know if you clicked on Instagram
    0:21:33 to listen to the episode on Facebook
    0:21:34 or what have you, I make customized links
    0:21:36 for data tracking as well.
    0:21:38 – Yeah, that’s a good way to do it.
    0:21:40 And the next one is also affiliate related.
    0:21:42 And this is the Lasso plugin.
    0:21:44 I think it’s getlasso.co.
    0:21:49 We had the founder Andrew on the show a year or two ago.
    0:21:50 And this was another one.
    0:21:52 It’s like, do I need another recurring subscription?
    0:21:55 But it’s like, I don’t know what the price is.
    0:21:57 It’s like $39 a month or something.
    0:22:00 It’s not crazy expensive because the lift in conversions
    0:22:03 that you see from creating these cool,
    0:22:05 wire cutter inspired product displays
    0:22:09 far exceeds the cost of the little tool.
    0:22:11 So I think it looks really cool.
    0:22:14 We have slowly been going through the entire site
    0:22:16 and creating little product displays, little call outs.
    0:22:19 And I think they look great.
    0:22:22 They look good on mobile and they perform really well too.
    0:22:23 – Ooh, definitely heard of getlasso,
    0:22:25 but I haven’t used it yet.
    0:22:27 So thank you for endorsing it.
    0:22:29 So now I’m definitely going to check it out.
    0:22:31 – Yeah, it’s one of these call it management
    0:22:32 by looking around where you’re like,
    0:22:34 well, what is everybody else doing?
    0:22:35 And you’re like, oh, everybody else has these cool
    0:22:36 little product displays.
    0:22:38 Like I’m missing the boat for the longest time.
    0:22:41 Like I tried to build it myself like in Beaver Builder.
    0:22:45 It just could never get the same look and feel.
    0:22:48 And it’s like, eh, you know, why stop cheaping out.
    0:22:49 Just go and do the thing.
    0:22:50 – Right, right.
    0:22:53 Which products are you displaying when you say that?
    0:22:56 – Oh, so it will be, you know, tools like Fundrise
    0:22:59 or it’ll be like go check out the flea market,
    0:23:00 Flipper Workshop.
    0:23:04 – Ooh, that’ll be really cool to do for my sponsors.
    0:23:05 – Yeah, that one is pretty cool.
    0:23:08 My digital product business, my course business
    0:23:10 is hosted on Teachable.
    0:23:13 And this is probably going on five years at this point.
    0:23:16 Teachable was one of the very first sponsors on the show.
    0:23:19 So it’s always will have a warm place in my heart
    0:23:21 for Teachable and their founding team
    0:23:22 ’cause they took a chance, you know,
    0:23:25 as a up and coming podcaster.
    0:23:28 But this is a place to host your courses,
    0:23:31 a place to process payments for those,
    0:23:32 host the sales pages,
    0:23:35 all sorts of kind of like an all-in-one tool for courses.
    0:23:37 – Yes, I also use Teachable
    0:23:40 and I host my podcast moguls course on that.
    0:23:43 So that’s a course where I teach aspiring podcasters
    0:23:45 how to launch and monetize your own podcast.
    0:23:47 And it’s been really great.
    0:23:50 It’s a seamless experience to go in,
    0:23:51 set up the modules,
    0:23:55 then you get the replays when we have our mastermind calls,
    0:23:58 you can send people to the checkout sales page there,
    0:24:01 or if you do another like funnel type of website,
    0:24:02 which I’m sure we’ll get to,
    0:24:06 you can still just send them the info to get registered
    0:24:08 and get started with the course on Teachable.
    0:24:09 So I really liked Teachable.
    0:24:11 – Yeah, they’ve been around forever.
    0:24:13 There’s a bunch of different LMS
    0:24:15 or learning management system type of tools.
    0:24:16 – Right.
    0:24:17 – Pros and cons to all of them,
    0:24:19 but it’s been working fine over here.
    0:24:22 – Yeah, what you’ll find with tools is the switching costs.
    0:24:24 Like you have to really make it worth it
    0:24:28 for someone to wanna switch their whole workflow
    0:24:31 and take their content over to another platform.
    0:24:34 So I don’t think any other course provider
    0:24:37 has made the switching costs worthwhile.
    0:24:38 (laughs)
    0:24:39 – Yeah, it’s gotta be,
    0:24:42 it’s gonna have to be a significant feature improvement
    0:24:45 or significant cost savings to unravel all of that.
    0:24:47 And that was what it was for active campaign.
    0:24:50 It was like, really, we’ve got hundreds of different forms.
    0:24:53 It’s all these integrations into their credit,
    0:24:55 convert kids like, hey, we’ll do it for you.
    0:24:55 And they did.
    0:24:56 So it’s like, okay.
    0:24:59 The next one on, I guess a couple on this list
    0:25:02 are gonna be SEO related.
    0:25:04 And the first one for me is Ahrefs.
    0:25:07 It’s A-H-R-E-F-S.
    0:25:09 This is the leading keyword research tool
    0:25:11 and has been for a long time for anybody serious
    0:25:13 about ranking their content in Google,
    0:25:15 all the serious SEO people,
    0:25:17 friends, colleagues, people in the industry
    0:25:18 tend to use this one.
    0:25:22 And they recently came out with a starter plan
    0:25:24 that was like a third of the cost.
    0:25:27 And I was like, oh, okay, that’s the one that I need.
    0:25:29 ‘Cause it’s like, I was always kind of
    0:25:32 a little bit expensive for what we were using it for.
    0:25:33 And it’s the same thing where it’s like,
    0:25:34 well, the ROI is definitely there
    0:25:36 if you can get a piece of content
    0:25:39 that the keyword topic you discovered through Ahrefs
    0:25:41 and you created that content and you got it to stick,
    0:25:42 it definitely pays for itself.
    0:25:44 But like, it definitely also pays for itself
    0:25:45 if it’s a third of the cost.
    0:25:47 And the feature set didn’t really change.
    0:25:50 So I’m really cool to have discovered that just recently.
    0:25:51 – Ooh, I like that.
    0:25:54 Another one that, you know, I, for SEO,
    0:25:59 was really doing the basic of using a WordPress plugin.
    0:26:01 And I think it was called Yoast.
    0:26:02 But there’s a new business
    0:26:04 that my husband and I are starting.
    0:26:07 So I’m gonna take it a step up and actually use,
    0:26:08 what’s it called, Ahrefs?
    0:26:09 – Yeah, yeah.
    0:26:10 – Yeah, for that.
    0:26:12 Because again, I wanna start out by knowing,
    0:26:14 okay, what can we rank for?
    0:26:16 What are the top searches for this?
    0:26:17 What are the suggested searches?
    0:26:19 So what exactly does it do for you?
    0:26:20 – So one of the cool things you can do
    0:26:23 is plug in a similar or a competitor site
    0:26:26 and see what pages of theirs are doing well.
    0:26:28 What pages, you know, what kind of keywords
    0:26:30 that they have created content for.
    0:26:33 And it’s kind of like this opening spark of inspiration.
    0:26:34 Be like, oh, that’s an interesting,
    0:26:36 I never would have thought about that.
    0:26:38 And then the other kind of use case is,
    0:26:42 we’ve got all of these different keyword topics now
    0:26:44 or ideas, you know, that we could create.
    0:26:45 And then you punch them all in
    0:26:47 and it’ll tell you the approximate search volume
    0:26:50 or traffic potential plus the estimated difficulty
    0:26:51 of each one.
    0:26:53 And so we’re naturally sorting by, you know,
    0:26:55 which ones have the most traffic potential
    0:26:58 and are the easiest in theory to rank for.
    0:26:59 – There was something else I used for that.
    0:27:03 And for some reason, oh, I’ve used SEMrush tool.
    0:27:04 – Oh yeah.
    0:27:05 – Yeah, I had to look that up.
    0:27:07 Definitely use SEMrush.
    0:27:08 – Okay.
    0:27:11 The other SEO tool that we’ve been using is Frays.
    0:27:13 It’s F-R-A-S-E.
    0:27:16 This is a little bit nerdier,
    0:27:17 but it works in a couple of different ways.
    0:27:19 First, you can input a new content idea.
    0:27:22 Hey, this is the article that I want to write
    0:27:25 and it pulls in, you know, the top 10, 20 search results
    0:27:27 that are already in Google for that topic.
    0:27:29 And says, if you’re creating this article,
    0:27:30 this is what Google already thinks
    0:27:32 is the most valuable content.
    0:27:34 So you can kind of build your outline based on that.
    0:27:38 And the second way you can use it is to say,
    0:27:40 well, I already have this article on topic XYZ,
    0:27:42 but it’s due for a refresh.
    0:27:44 And it works similarly where it’s like, well, you know,
    0:27:48 your content mentions this phrase, you know, twice,
    0:27:50 but the top 10 results mention it four times.
    0:27:50 So you might want to increase,
    0:27:53 it’s like really granular and kind of like,
    0:27:54 I don’t know if that’s really,
    0:27:55 if that could be considered AI,
    0:27:58 but it like just kind of helps you try and figure out
    0:28:00 what, where the gaps might be in your content.
    0:28:04 – So you find that you need that on top of ARF,
    0:28:04 that’s interesting.
    0:28:07 – Yeah, so HRF’s more for the like,
    0:28:09 the general seed ideas for content.
    0:28:12 And then this is like helping you build out the outlines
    0:28:13 or improve existing content.
    0:28:16 And you could use chat GPT for this probably.
    0:28:18 – Yeah, I was going to say, I think I’ve been,
    0:28:19 since I’ve been using chat GPT,
    0:28:21 I’ve been kind of defaulting to it,
    0:28:24 but I absolutely am going to test them out.
    0:28:26 I don’t know if I want to pay for all of it again though.
    0:28:28 – Our next section is productivity tools.
    0:28:29 And all of these are productivity tools
    0:28:31 in one form or another.
    0:28:34 But for me, the top one, the first tab that gets open
    0:28:36 every day, probably a bad habit is Gmail.
    0:28:38 It’s like one inbox to rule them all.
    0:28:41 If you email me, nick@highthustlenation.com,
    0:28:43 it’ll come into that Gmail inbox.
    0:28:46 And you’ve got all of these filters set up
    0:28:49 where newsletters go over here
    0:28:53 and affiliate sales notifications go over here.
    0:28:55 And then the personal stuff goes into this folder
    0:29:00 and PayPal receipts go into this accounting type of folder.
    0:29:02 And so it’s kind of that one central inbox
    0:29:03 to really rule them all.
    0:29:05 – Gmail has been holding me down
    0:29:08 since the beginning of “Sidehouse of Pro”
    0:29:09 and again, one inbox.
    0:29:12 If you email me at hi@sidehouseofpro.co,
    0:29:13 it’s going there.
    0:29:17 And it usually is, sometimes I do my calendar before Gmail,
    0:29:20 but yeah, that’s definitely one of the first places
    0:29:21 I’m in each day.
    0:29:23 – Probably a bad habit, but it’s, you know,
    0:29:26 15, 20 years old at this point, it’s gonna be hard to break.
    0:29:29 One tool that I layer on top of Gmail
    0:29:31 is a software called Sanebox,
    0:29:35 which is kind of a smart like first level filtering
    0:29:38 where for everything that comes in, it decides,
    0:29:39 like, does this need to go to your primary inbox
    0:29:43 or does this need to go into kind of a secondary,
    0:29:44 less important inbox?
    0:29:46 And it’s remarkably good at that.
    0:29:48 And you still have to go check the secondary inbox.
    0:29:49 They call it Sane later.
    0:29:52 It’s like, it’s not urgent, you can look at it later.
    0:29:54 And you still need to go and clean that out.
    0:29:56 And you can train stuff, you can drag it back and forth,
    0:29:58 but that’s been a, I’ve been a customer of theirs
    0:29:59 for a lot of years.
    0:30:02 And there’s, it filtered out thousands of messages
    0:30:04 at this point that were less important
    0:30:06 and stopped cluttering up the main inbox.
    0:30:07 – I think I need that for my personal.
    0:30:10 I used to use Boomerang a lot more
    0:30:12 and even for like sending later,
    0:30:15 but obviously you can do that now just via Gmail.
    0:30:17 And what I find with the inbox is
    0:30:20 I just want to be able to see everything first.
    0:30:21 I don’t want it to go,
    0:30:23 like sometimes things would go to filters
    0:30:25 and I wouldn’t even, I don’t know,
    0:30:27 I just want to make sure that I’m seeing everything,
    0:30:31 but I do have my inbox divided, start on top
    0:30:32 and then on red.
    0:30:35 And so it’s nice because once I’ve read and addressed it,
    0:30:37 it’s blank, I don’t have a,
    0:30:39 I don’t like keeping a huge inbox at all.
    0:30:40 And then, but starred,
    0:30:42 let’s me know what I need to get back to.
    0:30:45 And that’s my simple system right now.
    0:30:48 And then everything has, I have a ton of filters.
    0:30:51 So I do organize by, all right,
    0:30:53 this email goes to address, this goes to,
    0:30:56 I even have things like email examples.
    0:31:00 And I’ll do that by name of the influencer,
    0:31:01 our content creator.
    0:31:02 And I’m like, ooh, I like this email.
    0:31:05 So I’ll save it in their special inbox
    0:31:07 for me to go back to and review.
    0:31:09 – Yeah, take inspiration from somebody else
    0:31:11 rather than starting from that blank page
    0:31:12 rather than starting from scratch.
    0:31:14 – Exactly, exactly.
    0:31:17 – So you mentioned Boomerang as a good Gmail add-on.
    0:31:19 The one that I’ve been using for a long time
    0:31:20 is called Nudge Mail,
    0:31:24 where it’s like, this isn’t important today,
    0:31:27 but I want to resurface in a couple of weeks.
    0:31:29 You just CC or forward that message
    0:31:31 to like twoweeks@nudgemail.com
    0:31:34 and it like brings it back to the top of your inbox.
    0:31:38 Or if you sent a note to a sponsor or a client
    0:31:40 and you want to make sure to follow up with them
    0:31:43 in a few days, you can say like just CC or BCC.
    0:31:44 Maybe you don’t want them to see it,
    0:31:47 like five days@nudgemail.com,
    0:31:49 like any commonly expressed timeframe,
    0:31:51 it’ll resurface that in Syrian box.
    0:31:54 So that’s been a cool, helpful tool as well.
    0:31:55 – Oh, I like that.
    0:31:59 – Next on this list is a clipboard management tool.
    0:32:01 I’m on a PC, so this is Clip X,
    0:32:05 which allows you to like saves the last 25 things
    0:32:07 you copied onto your clipboard,
    0:32:08 which is like just one of these
    0:32:10 like little desktop productivity tools.
    0:32:13 I’ve heard that copy clip is the Mac alternative,
    0:32:16 but this is something that I use all day every day
    0:32:17 without even thinking about it now.
    0:32:18 – That’s so interesting.
    0:32:22 So why do you want to remember what you got?
    0:32:25 Maybe I’m scared to, scared for someone
    0:32:27 to keep track of what I copy.
    0:32:29 – Yeah, it’s like I’m pasting the URL
    0:32:32 and you know, then I copy something out
    0:32:34 and then I, oh, but it was like three copies ago.
    0:32:35 I want to paste that thing again.
    0:32:37 It’s just like, it’s remarkable
    0:32:39 how often that use case comes up.
    0:32:40 – That’s true.
    0:32:41 That is true.
    0:32:42 Like when I’m writing an email,
    0:32:45 okay, I wanted to have my podcast,
    0:32:46 my Apple podcast link copied.
    0:32:48 Oh, but now the last thing I did was the YouTube.
    0:32:50 So, all right, okay, you’ve convinced me.
    0:32:51 Maybe I will add this on.
    0:32:53 Is that a Chrome extension
    0:32:57 or it’s another like separate thing to do as I add on?
    0:33:00 – That’s a desktop free, I think free software for,
    0:33:02 for PC and then copy clip.
    0:33:04 I want to say is the Mac alternative
    0:33:06 that people have mentioned.
    0:33:06 – Okay.
    0:33:09 – I do have a Chrome plugin or Chrome extension for you next
    0:33:11 and this one is called Magical.
    0:33:13 This is custom keyboard shortcuts.
    0:33:15 And so use this all the time.
    0:33:18 Like if I hit SSS or something like that’ll,
    0:33:21 you know, type W, HTTP, you know,
    0:33:23 www.sideoscillation.com.
    0:33:25 Like you get tired of typing this stuff out
    0:33:25 over and over again.
    0:33:26 – Yeah.
    0:33:28 – You kind of create these custom keyboard shortcuts
    0:33:30 for the stuff that you type out all the time
    0:33:33 or like m, m, asterisk or something.
    0:33:35 That’s like the, you know, schedule once link
    0:33:39 like meet me.so/you know, use this all the time as well.
    0:33:40 And so that’s been really helpful.
    0:33:42 – That’s so cool.
    0:33:44 You know, Nick, I thought I was productive, but you,
    0:33:48 you weren’t putting me on to a whole different level.
    0:33:52 I thought I was doing something with command C, command V.
    0:33:55 Well, those keyboard shortcuts.
    0:33:55 – Okay.
    0:33:57 No, I don’t have a keyboard shortcut tool.
    0:33:58 Yeah.
    0:33:59 – It takes, you know, it takes a minute to set up,
    0:34:02 but you feel like just a productivity ninja
    0:34:05 when you bang these emails out, you know, right away.
    0:34:07 – Ooh, I like that.
    0:34:08 – And I think there’s free,
    0:34:10 I think they probably have a paid plan too.
    0:34:11 – Oh, speaking of that,
    0:34:13 one thing I forgot to mention about Gmail,
    0:34:17 I also have a lot of saved templates inside of Gmail.
    0:34:20 So that saves me time with responding to people.
    0:34:22 So, and I also have that for my VA.
    0:34:26 So my VA has a sub email underside House of Pro
    0:34:29 and then everything from email pitches
    0:34:33 to prospective guests to responses to people who pitch us
    0:34:36 and different things to say to sponsors
    0:34:38 or all kinds of things.
    0:34:40 We’ve made up all kinds of templates
    0:34:41 so that we can just plug and play
    0:34:44 and not have to keep reinventing the wheel for each email.
    0:34:46 And it speeds up the reply process.
    0:34:47 Yeah.
    0:34:48 – Oh yeah, that’s great.
    0:34:52 That’s great for sponsor requests for guest pitch requests.
    0:34:54 Like, oh, you can, for the sake of sanity,
    0:34:57 I’m funneling guest applications through this form.
    0:34:57 You know, here’s the link.
    0:34:59 And yeah, ’cause you get,
    0:35:02 it’s the stuff you end up typing out over and over again.
    0:35:03 – Right, right, over and over again.
    0:35:06 Anything over and over again becomes a template.
    0:35:08 – All right, my next productivity tool is
    0:35:09 my personal creation.
    0:35:11 It’s called the three question journal.
    0:35:12 Every night it is going to ask you,
    0:35:13 what’d you get done today, right?
    0:35:16 Like kind of a mental brain dump
    0:35:17 of all the things you crossed off your list.
    0:35:19 It’s going to ask you what you’re grateful for
    0:35:21 and it’s going to ask you how you’re going to win tomorrow.
    0:35:23 What are your top priorities for the next day?
    0:35:26 And this is something created last year, I want to say,
    0:35:29 and has been kind of a daily habit ever since then.
    0:35:32 And it helps me feel more on top of it.
    0:35:35 Helps me honestly kind of do that, you know,
    0:35:36 shut down routine.
    0:35:38 Like, okay, you know, it’s out of here
    0:35:40 and it’s onto the page.
    0:35:42 And then when I get to work the next day,
    0:35:44 it’s, well, this is what yesterday Nick said
    0:35:45 was the top priorities.
    0:35:46 So let’s go knock those out first.
    0:35:47 And so that’s been really helpful.
    0:35:52 3QJournal.com is a redirect link.
    0:35:54 Another one of those vanity domains
    0:35:56 where you can get redirected over there.
    0:35:57 – Yes, I love that.
    0:36:02 So I also have a tool that I use for productivity.
    0:36:05 So I started this back in 2016.
    0:36:06 It’s called the Goal Getter Action Plan.
    0:36:08 And it’s essentially my approach
    0:36:11 to managing my goals for the year.
    0:36:16 So I break it down into 90 day sprints
    0:36:18 and AKA, you know, 12 week sprints
    0:36:21 where instead of focusing and looking at the year
    0:36:25 as like this huge, oh, I gotta get all this done.
    0:36:27 And I didn’t make up the concept of 12 week sprints,
    0:36:31 but the way I break it down in the Goal Getter Action Planner
    0:36:35 helps people who don’t meet their goal to recalculate.
    0:36:38 So I think that’s the thing I’ve noticed for my listeners.
    0:36:39 That’s the thing that stops most people
    0:36:43 is this feeling of beating yourself up.
    0:36:44 And that’s normal.
    0:36:46 It’s part of the process to not get things done.
    0:36:47 So how do you recalculate?
    0:36:49 How do you reshift your goals
    0:36:52 so that you actually get things done?
    0:36:56 So that has helped me a ton to not waste time
    0:36:58 on like that mental rollercoaster and just say,
    0:37:00 all right, let’s pivot.
    0:37:03 So similar to you, I look at my calendar.
    0:37:04 That’s where I keep.
    0:37:08 So once I break the sprints down into quarterly goals
    0:37:11 by 90 day sprints, then I break it down into monthlies.
    0:37:13 And so each night I’m looking at, okay, what did I get done?
    0:37:15 What do I need to shift around this week?
    0:37:18 So it just keeps me going one foot at a time,
    0:37:19 just keep swimming.
    0:37:21 And you can get more of that
    0:37:24 over at sidehouseofpro.co/goalgetter.
    0:37:27 – We’ll link up the Goal Getter Action Planner.
    0:37:27 Very cool.
    0:37:30 More tool talk with Nikela in just a moment,
    0:37:33 including the calendar and team collaboration categories,
    0:37:35 plus my favorite new find of the year
    0:37:38 that’s helping me speed up video creation right after this.
    0:37:42 You did mention the calendar.
    0:37:44 And that’s our next category of tools here.
    0:37:47 For me, two tools work in conjunction with each other.
    0:37:48 First is Google Calendar.
    0:37:50 And then the second one is Schedule Once.
    0:37:53 This is like the booking management link
    0:37:55 where somebody wants to book a podcast interview.
    0:37:58 Somebody wants to book an intro call
    0:38:00 where you have these different categories set up.
    0:38:04 We have heard from the AppSumo crew that TidyCal
    0:38:06 is a one-off, one-time purchase
    0:38:09 instead of an annual subscription for Schedule Once.
    0:38:11 But Schedule Once has already integrated
    0:38:12 into a bunch of different systems,
    0:38:14 including these keyboard shortcuts.
    0:38:18 So that’s what I’ve have stuck with by Google Calendar
    0:38:20 and Schedule Once for that.
    0:38:21 Really the thing with Google Calendar
    0:38:23 is like the time blocking
    0:38:26 and Schedule Once will allow you to do this too.
    0:38:28 I’m only taking meetings on Mondays and Wednesdays.
    0:38:30 I want like bigger, deep work blocks of time
    0:38:31 the rest of the days.
    0:38:35 – Yes, I use Google Calendar and Calendly.
    0:38:39 So Calendly, that’s originally I started using that
    0:38:42 just to have my guests be able to book and see,
    0:38:45 select from all the options I had on my calendar.
    0:38:47 And now I use it for everything
    0:38:49 as well as my VIP coaching calls
    0:38:52 with like VIP branding or podcasting clients.
    0:38:55 I use it for quick informational calls
    0:38:59 when I interview people to hire them for SignHouse a Pro.
    0:39:00 It’s all run through Calendly.
    0:39:02 And then of course it syncs with my calendar
    0:39:05 so they could only schedule when I’m available
    0:39:07 because I also block off my calendar
    0:39:10 for various life things or yeah,
    0:39:12 deep work sessions and all that.
    0:39:12 – Totally.
    0:39:14 I will hand it to Calendly,
    0:39:16 much better looking interface than Schedule Once.
    0:39:19 If you want to care about presentation a little bit more,
    0:39:21 Calendly is the one to go with there.
    0:39:22 – Oh yeah.
    0:39:24 (laughs)
    0:39:28 – The next category on our tool list resources list
    0:39:31 is for graphics and video.
    0:39:34 And so the common one that everybody probably uses
    0:39:37 at this point is called Canva, this is C-A-N-V-A.
    0:39:39 This is YouTube thumbnails.
    0:39:43 This is digital product, like making workbooks in here.
    0:39:45 This is sometimes custom blog graphics.
    0:39:48 This is super easy to use and they’ve added on
    0:39:51 all these kind of cool, you know, photo editing,
    0:39:54 image enhancement, AI type of there.
    0:39:55 Like really, really powerful.
    0:39:57 Like that’s another one of those where it’s like,
    0:40:01 it’s really, I’m just grateful that this exists in the world
    0:40:02 and makes life easier.
    0:40:04 – Yes, absolutely.
    0:40:05 Canva is A-1.
    0:40:09 If you’re a side hustler doing any kind of creating graphics
    0:40:11 for your business, you need to be on Canva.
    0:40:16 I use the Canva for my presentations, for webinars,
    0:40:18 for creating quick eBooks.
    0:40:21 And sometimes I even purchase templates on Etsy.
    0:40:24 So let’s say you’re not finding what you want
    0:40:25 inside of Canva.
    0:40:28 A lot of times you can go onto Etsy and say, you know,
    0:40:33 eBook or you want a new slide deck, AKA presentation slides
    0:40:35 and then they create a Canva version.
    0:40:38 So you can just, once you purchase, download it
    0:40:39 and then upload that template to Canva
    0:40:43 and start working by customizing it to your brand colors.
    0:40:45 And I do that a ton because sometimes I’m just looking
    0:40:48 for something fresh, whether it’s graphics on Instagram,
    0:40:52 you talked about Instagram growth or anything.
    0:40:54 I sometimes purchase a template
    0:40:55 and then move it over to Canva.
    0:40:59 – Yeah, for sure. There’s a screen recording tool
    0:41:03 that I use for online courses, for demo videos,
    0:41:05 for tutorials, for virtual assistants.
    0:41:07 I use this all the time, it’s called ScreenPal.
    0:41:09 Used to be called Screencast-O-Matic.
    0:41:12 I think there’s still a free plan, but super affordable.
    0:41:14 This would be an alternative to Loom.
    0:41:18 This is just, I don’t know, one that we use almost daily
    0:41:21 to kind of create that type of process library type
    0:41:24 of content that’s, you know, internal facing to the company
    0:41:26 but also external facing content
    0:41:28 where it’s like you wanna do a demo
    0:41:30 of some tool that you’re using and put that up on YouTube
    0:41:33 and it’s like really, really helpful to have.
    0:41:34 And I also use their built-in editor
    0:41:36 for a lot of the video tools too.
    0:41:38 It’s like, it’s very basic.
    0:41:41 Like if you are used to After Effects or some like,
    0:41:43 you know, real official video editing software,
    0:41:45 you’re gonna be like, what the heck am I doing?
    0:41:47 But it’s the one that I learned.
    0:41:51 – Don’t use either Loom or QuickTime.
    0:41:53 QuickTime, I’ve been defaulting to a lot more
    0:41:56 because Loom has been a little bit glitchy.
    0:41:57 Sorry, Loom.
    0:41:59 So I need to check out ScreenPow.
    0:42:01 Why do you like it more than Loom?
    0:42:02 Did you ever try Loom?
    0:42:05 – Yeah, I used Loom up until like the limit of the free plan.
    0:42:07 And the cool thing about Loom is that
    0:42:09 it will provide you a transcript of the video
    0:42:12 where this tool is not, or at least on the pricing tier
    0:42:13 that I’m at.
    0:42:16 I think I’m probably grandfathered in at some low rate
    0:42:19 but Loom absolutely is a viable alternative too.
    0:42:23 And similarly, I also record tutorials for my team
    0:42:25 to, you know, just walk through process
    0:42:26 of how to do something.
    0:42:28 And eventually, ’cause I’ve recorded so many,
    0:42:31 we need to go back in and probably, you know,
    0:42:35 get transcripts, put those in chat GPT and update SOPs.
    0:42:38 – Yeah, the other one, just for screenshots
    0:42:41 and actually for like full scroll,
    0:42:43 like if you wanna capture like the whole website,
    0:42:45 not just what’s visible.
    0:42:47 I use a Chrome extension called awesome screenshot.
    0:42:49 And what else is cool about this
    0:42:52 is you can kind of do real time markup of it
    0:42:55 where in the editing window, you can crop that image.
    0:42:58 You can add circles and arrows and text.
    0:43:01 And we use that for a lot of like product review content
    0:43:02 on the website where, you know,
    0:43:05 when you point to, you can cash out for gift card,
    0:43:07 you kind of highlight that section on the screenshot.
    0:43:09 And I don’t know, that’s something
    0:43:10 that ends up getting used quite a bit.
    0:43:12 Or just like, even if it’s just like customer support,
    0:43:13 like here’s what we’re seeing on our end.
    0:43:15 You know, capture the screenshot, send it over.
    0:43:16 – I like that.
    0:43:17 What’s that called again?
    0:43:19 – Awesome screenshot is the Chrome extension.
    0:43:21 All right, next tool, video tool
    0:43:23 that we’ve been loving this year
    0:43:24 ’cause it’s really, really cool.
    0:43:28 It’s called pictory, pictory.ai, I wanna say.
    0:43:31 This is upload your script.
    0:43:33 And there’s probably like different script creation tools
    0:43:34 that are in there, but for us,
    0:43:37 our typical use case would be upload the script,
    0:43:39 upload the voiceover,
    0:43:43 and then it pulls in hundreds of stock footage clips.
    0:43:47 Like it turns this into a really visually compelling
    0:43:49 type of video, it adds captions.
    0:43:50 – Ooh yes, yes.
    0:43:52 – And some of these videos that we’ve done
    0:43:53 have had 10,000 views.
    0:43:55 Like they’re out there on YouTube making money.
    0:43:58 And this would have taken hours and hours and hours
    0:44:00 of, you know, a video editor’s time.
    0:44:02 – I love it, yes.
    0:44:04 – Yeah, this has been a cool addition
    0:44:07 just to speed up video production process.
    0:44:08 The bottleneck is still in the scripting,
    0:44:10 which we’ve talked about.
    0:44:10 – Yeah.
    0:44:13 – And working with some chat GPT prompts.
    0:44:16 I wanna turn this blog post into a compelling video script.
    0:44:19 Can you help me get from A to B?
    0:44:21 And it’s not quite there yet,
    0:44:23 ’cause it’s still me narrating.
    0:44:25 And we’ve experimented around with some AI narration.
    0:44:27 It’s like, ah, it’s not quite there yet.
    0:44:29 – No, not quite.
    0:44:30 They’re not quite there yet.
    0:44:33 I’ve tried, I think it’s what, 11 labs for that.
    0:44:36 And it’s scary how good your voice can be,
    0:44:38 but by the time you set up everything,
    0:44:40 there’s still some, you know, things to work through.
    0:44:43 But what I wanted to say about what you just said,
    0:44:45 the scripting part with chat GPT,
    0:44:49 what I found helpful is when you really have to approach it.
    0:44:51 And I got this from my sister and my husband,
    0:44:53 like this is like an intern, you know?
    0:44:55 And so it’s gonna be a back and forth dialogue.
    0:44:57 It’s not like people think,
    0:44:59 “Oh, just give me a list of great prompts.”
    0:45:00 And I’m sure you don’t think that,
    0:45:01 but a lot of people are like,
    0:45:03 “Oh, let me just get the prompts that you got.”
    0:45:05 But actually you’re having a conversation.
    0:45:08 I usually start every experience of writing something.
    0:45:09 And I’m like, “Hey, GP, how’s it going?
    0:45:12 “It’s the Kayla here, you know, blah, blah, blah.”
    0:45:14 And then I’m like, “Here’s what I wanna do.”
    0:45:15 And then we go back and forth
    0:45:17 and it gives me the first draft.
    0:45:19 And then I’m like, “No, that sounds too this.”
    0:45:21 I give it examples of my writing
    0:45:23 and I say, “What I’m trying to do is this.”
    0:45:25 And so it takes a while, Nick,
    0:45:28 but by the time we go through this process,
    0:45:30 we get to a good place.
    0:45:33 And then you can take that script
    0:45:35 and tweak it to what’s not,
    0:45:39 or as you’re reading it, of course, adjust it organically.
    0:45:41 But I can definitely say,
    0:45:44 I think you can speed up your script process with AI,
    0:45:46 with ChatGPT or claud.ai,
    0:45:50 like check those out because it’s been really, really helpful.
    0:45:51 It’s not gonna give you,
    0:45:53 the first pass you’re not gonna be impressed with.
    0:45:56 You still have to workshop it, like it’s a person,
    0:45:57 an employee.
    0:45:59 – Yeah, that makes sense.
    0:46:01 And the more you can prime it,
    0:46:04 and you’ve got enough body of content on the internet
    0:46:05 where it knows who you are,
    0:46:07 it kinda knows how you would speak in your personality,
    0:46:08 and it’s the same thing.
    0:46:10 – But I find it’s still faster
    0:46:13 even after we’ve gone through that whole conversation
    0:46:15 than me sitting down
    0:46:17 and having to download what I’m thinking
    0:46:19 and create a script from scratch.
    0:46:20 – Yes, for sure.
    0:46:23 So I’ve got a discount code for Pictori.
    0:46:27 It’s nshn20, like Nick, side isolation 20.
    0:46:29 We’ll get you 20% off, I think, over there.
    0:46:31 We’ll also link that up in the show notes.
    0:46:31 Really cool too.
    0:46:33 I’m gonna try and put together kind of a demo video
    0:46:36 of our typical use case and share some of the results
    0:46:39 that some of those videos have gotten.
    0:46:41 It’s like, well, some of them are earning views
    0:46:42 and dollars every day.
    0:46:44 And it was like, you know, what it will typically do
    0:46:47 is, you know, me for the first five or 10 seconds,
    0:46:49 hey, we’re gonna talk about the best items
    0:46:50 to flip for a profit,
    0:46:53 or we’re gonna talk about side hustles for introvert.
    0:46:55 I don’t know, some of these examples
    0:46:57 where we use these, use this tool,
    0:47:00 but, you know, talking head intro for three seconds,
    0:47:02 five seconds, and then, you know,
    0:47:04 the rest is kind of Pictori generated
    0:47:05 with those stock footage.
    0:47:07 – Right, I love that.
    0:47:08 And we were talking about this
    0:47:09 before we started recording how,
    0:47:11 as I was going through your YouTube channel,
    0:47:12 I’m like, oh, you know what?
    0:47:14 I can do some of these as well,
    0:47:17 because there are lots of little mini things people ask me.
    0:47:20 And I’m like, through looking at your channel,
    0:47:22 realizing I need to do one of these,
    0:47:24 just quickly explaining how something works
    0:47:27 or how a side hustler can set up your email list
    0:47:28 and tag people or, you know,
    0:47:30 that’s just shooting out an example,
    0:47:32 but I love what you do there.
    0:47:34 So I think that’s so smart.
    0:47:38 – Some of that Q&A content has the longest shelf life
    0:47:40 where some of my best performing videos
    0:47:43 are like how to keep your Dropbox
    0:47:45 from taking up your local hard drive storage.
    0:47:46 – I saw that.
    0:47:48 – Yeah, this video is probably 10 years old
    0:47:50 and it’s just, you know,
    0:47:52 it was probably created with ScreenPal
    0:47:55 and it’s like, here’s a two minute video
    0:47:55 on how to get it done,
    0:47:57 but it still answers the question.
    0:47:58 So anytime people are asking you questions,
    0:48:00 I think it’s important to make a note of that
    0:48:02 because that could turn into content for you.
    0:48:03 – Yeah, yeah.
    0:48:04 – All right, real quick.
    0:48:06 The other one on the graphics and video category
    0:48:08 is Pexels, P-E-X-E-L-S.
    0:48:11 This is just, you know, free stock photography
    0:48:14 where that’s where you’re sourcing a lot of the images.
    0:48:16 We’ve got a deposit photos license
    0:48:19 where we bought like a 100 pack off AppSumo a few years ago.
    0:48:21 It’s still working through those as well,
    0:48:23 but, you know, wherever you can kind of find the image
    0:48:25 to illustrate what you’re talking about,
    0:48:26 sometimes it’s there, sometimes it’s Pexels.
    0:48:29 – Yeah, you know, I actually use Canva
    0:48:30 for my images these days.
    0:48:32 I used to use Pexels,
    0:48:34 but nowadays I’m on the pro plan on Canva.
    0:48:37 So, and oftentimes I’m looking for black women,
    0:48:40 women of color, just more like niche things.
    0:48:41 I shouldn’t say niche,
    0:48:43 but I want specific things.
    0:48:46 And Canva has actually a really good library of images,
    0:48:48 even when I’m talking about podcasting,
    0:48:50 different type of podcast studios.
    0:48:52 So I use it for that.
    0:48:55 And when I need other stock photo things,
    0:48:57 like imagery for social,
    0:48:59 I have some apps that I use for that.
    0:49:01 Like Temply is one of them.
    0:49:03 And Vixer, I’ve also tried.
    0:49:04 – Well, I don’t know those.
    0:49:05 We’ll link those up too.
    0:49:06 – Oh yeah.
    0:49:08 – Okay, our next category is team collaboration.
    0:49:11 And for me, this starts with secure password sharing.
    0:49:12 For me, that’s last pass.
    0:49:15 Again, been a customer for years and years.
    0:49:18 This company is maybe a little bit embattled with,
    0:49:19 I don’t know, security breaches.
    0:49:21 Anyways, it’s been fine for me.
    0:49:22 It’s been good for me.
    0:49:24 – Yeah, I know, knock on wood.
    0:49:26 And same thing with the switching costs.
    0:49:29 It’s like, at this point, I don’t know.
    0:49:30 I was thinking with last pass for now,
    0:49:32 but yeah, the password breaches
    0:49:34 have been a little concerning.
    0:49:36 – I don’t know where the tipping point was,
    0:49:39 where it’s like you had so many different logins
    0:49:41 to keep track of, and it’s like,
    0:49:44 how are you ever gonna remember all of this stuff?
    0:49:47 And so just, you know, offload that mental clutter.
    0:49:48 It doesn’t have to be last pass,
    0:49:50 but if you don’t have a password manager,
    0:49:53 like that’s an absolute must have.
    0:49:54 – Yes.
    0:49:56 And for me, the password manager,
    0:49:59 it wasn’t so much like I was forgetting passwords anymore,
    0:50:01 but once I started working with the team,
    0:50:03 I was definitely not comfortable
    0:50:05 giving someone else my password.
    0:50:08 So whoever invented this concept, thank you,
    0:50:11 so that I can get them to log in places,
    0:50:13 but they’re not seeing my password.
    0:50:17 – And our next stage of this is the family share plan.
    0:50:19 Mainly in like, in case of emergency,
    0:50:20 is Bryn gonna be able to access
    0:50:22 the stuff that she needs to.
    0:50:25 And without, ’cause I think it’s like,
    0:50:27 the laptop is like biometric,
    0:50:29 or it’s like, hope, you know, I just wanna make sure,
    0:50:32 like, you know, in one secure location,
    0:50:35 you can unlock everything she needs to unlock.
    0:50:37 But that’s last pass for the team,
    0:50:38 secure password sharing.
    0:50:43 We have make.com, which is, you know, formally Integromat.
    0:50:46 This is an automation tool
    0:50:50 that connects different apps and services in your life.
    0:50:52 And so an example use case would be
    0:50:55 if somebody enrolls in one of the courses on Teachable,
    0:50:57 make will automatically send their information
    0:50:59 over to ConvertKit.
    0:51:02 If somebody buys one of the workbooks,
    0:51:04 make will make sure that they get appropriately tagged
    0:51:08 and it automatically triggers that like file delivery email.
    0:51:12 If the podcast editor uploads a episode
    0:51:14 to like the final audio folder in Google Drive,
    0:51:17 it triggers an email to the show notes writer.
    0:51:19 Like, hey, another episode is ready for you
    0:51:21 to go, you know, listen to and summarize.
    0:51:22 Here’s the link to it.
    0:51:25 And so it’s kind of removes me from that process
    0:51:26 in a lot of ways.
    0:51:28 It just like, you know, makes it,
    0:51:29 it makes it happen automatically.
    0:51:31 – Ooh, so I’ve used Zapier for that.
    0:51:33 And as we’re talking about this,
    0:51:37 you just gave me an idea of new automations
    0:51:39 that I need to set up for my team
    0:51:41 when like I’m done recording in Riverside, for example.
    0:51:45 So I love that we’re having this conversation
    0:51:47 just getting so many new ideas.
    0:51:49 – Yeah, Zapier was using them for a long time.
    0:51:52 And then they wanted to like double or triple the rates.
    0:51:54 And I was like, really guys?
    0:51:57 Like, come on, you know, come on.
    0:51:59 And that was one where it was like, yes,
    0:52:00 there’s a learning curve.
    0:52:02 Yes, there’s a switching cost,
    0:52:04 but I didn’t have so many automations.
    0:52:06 Where it was like, yeah, we can figure this out.
    0:52:08 Yeah, I found the support,
    0:52:09 the make support like pretty well too.
    0:52:11 And they’ve got lots of knowledge-based articles.
    0:52:13 Like if you want to do a specific thing,
    0:52:16 they’re usually pretty helpful on getting that set up.
    0:52:19 The next one here is Asana.
    0:52:21 This is, you know, I still have my like pen and paper
    0:52:23 to-do lists, but as the team has grown,
    0:52:26 as the complexity of the business has grown,
    0:52:31 despite trying to stick with the mantra of simplicity first,
    0:52:34 Asana has been really helpful for keeping track of tasks
    0:52:37 and deadlines and due dates and who’s responsible for that.
    0:52:40 – You know, I’ve used Asana, Basecamp, Trello,
    0:52:43 and I found that I’m really not into these yet.
    0:52:45 I don’t know what it is.
    0:52:48 It just kind of over-complicates it a little bit for me,
    0:52:51 but I know at some point maybe I’ll revisit
    0:52:54 or someone will make one that I really vibe with.
    0:52:58 But right now, we have our communication via Slack.
    0:53:01 We’re not using a project management tool.
    0:53:03 I’ve only used those when I’m usually working
    0:53:05 with a brand, right?
    0:53:07 Giving them deliverables and things like that.
    0:53:10 So that’s when Asana has been most helpful.
    0:53:12 – Yeah, there’s a learning curve to all of these.
    0:53:15 And the challenge is you open it up and it’s blank.
    0:53:17 Yeah, I know this is gonna be super powerful,
    0:53:20 but I gotta figure out how to make it work for me.
    0:53:22 And it’s cool that it’s all customizable,
    0:53:25 but it’s like, you know, some level of onboarding
    0:53:27 or guidance would be helpful for sure.
    0:53:29 And that’s why there’s whole businesses built around
    0:53:31 selling notion templates.
    0:53:32 And you know, people have done really well with that.
    0:53:35 All right, I have a virtual assistant service
    0:53:36 that I’ve been a customer of for years.
    0:53:38 And this is called OK Relax,
    0:53:42 which might be my favorite name for a VA service.
    0:53:46 They do, you know, I’m on my fifth, sixth, seventh assistant
    0:53:48 through them, but they’ve all been really reliable
    0:53:51 for like dedicated, you know, recurring tasks.
    0:53:54 Early on it was, you know, running reports,
    0:53:58 installing lead magnets, doing company research,
    0:54:01 blog post formatting, like they’ve been a helpful addition
    0:54:03 to the team and pretty affordable service too.
    0:54:06 – I also use a VA and not through a service,
    0:54:10 actually through just a referral and we’ve been going on,
    0:54:14 I wanna say maybe like almost five years now.
    0:54:16 So, yeah, finding a good one,
    0:54:19 a good person is really priceless.
    0:54:21 – Yeah, keep ’em on the team for sure.
    0:54:22 – Yes.
    0:54:25 – The other kind of agency service or productized service
    0:54:27 that helps out on the website side of things
    0:54:29 is called ZenWP.
    0:54:31 And I consider this kind of my on-call,
    0:54:35 on-demand website insurance where if something breaks
    0:54:38 with WordPress or you wanna make an adjustment or,
    0:54:39 but they help out with all that stuff,
    0:54:42 especially instrumental during the last redesign,
    0:54:45 refresh of the site, I don’t, it’s kind of painful.
    0:54:45 It’s like there’s a lot of months
    0:54:47 where like I don’t bother them at all.
    0:54:49 And it’s like, well, there was my monthly fee down the drain.
    0:54:51 But when you do have something that comes up
    0:54:52 and that’s why it’s kind of like the insurance policy.
    0:54:54 If something breaks, you know, you have somebody
    0:54:56 on your team who can jump in.
    0:54:57 – I like that.
    0:55:00 I formally would just go to like my host customer service,
    0:55:02 but that is a good investment.
    0:55:05 – Okay, next under team collaboration and communication
    0:55:08 is Mint Mobile who has been a sponsor on the show.
    0:55:11 This is the affordable wireless service provider.
    0:55:13 I’ve been a customer since 2019.
    0:55:16 Don’t do a lot of phone, you know, direct phone calls.
    0:55:18 I use Google voice as well for some business calls,
    0:55:21 but this is really handy to have at an affordable rate.
    0:55:24 – So you use this for yourself service overall?
    0:55:25 – Yes.
    0:55:28 – Okay, so I, yeah, I do have a Google voice as well.
    0:55:32 And then outside of that Verizon is who I use.
    0:55:33 – And as the business grows,
    0:55:36 we’ve had open phone as a sponsor on the show.
    0:55:38 Like just under different use cases at a certain point,
    0:55:41 you kind of outgrow your personal cell phone.
    0:55:42 – Yeah.
    0:55:43 – You gotta route things to different ways.
    0:55:44 And you want to, especially if you’re doing
    0:55:45 different marketing channels
    0:55:47 and you want to make sure what channel is working,
    0:55:50 well, I want to have a dedicated phone number for that
    0:55:50 and everything.
    0:55:54 So, but Mint Mobile has been my wireless provider.
    0:55:57 I just include that on this list because, you know,
    0:55:58 as their slogan says, you know,
    0:56:01 friends don’t let friends overpay for wireless.
    0:56:02 (laughing)
    0:56:06 The other team collaboration tool that I am in
    0:56:08 all day, every day is Google Drive.
    0:56:10 And this is sharing blog articles.
    0:56:13 This is sharing like production docs for different episodes.
    0:56:17 It is kind of home base for a lot of different files
    0:56:20 and reports and templates is where we house
    0:56:22 our process library for, you know,
    0:56:25 all the things that are going on inside hustle nation.
    0:56:26 I was kind of a latecomer.
    0:56:28 I was on, you know, using Dropbox for a long time,
    0:56:31 but the functionality with Google Drive is,
    0:56:32 is a whole lot better.
    0:56:35 Even use it for collecting survey responses,
    0:56:38 job applications and then sharing files
    0:56:39 amongst people on the team.
    0:56:40 – Yeah, I use both.
    0:56:43 So primarily Google Drive for team related files,
    0:56:47 but Dropbox for really large files like episodes,
    0:56:49 all the backups and things like that.
    0:56:52 – Yeah, it’s amazing how affordable extra gigabytes
    0:56:55 of storage are, you know, just having that backup.
    0:56:56 And I think, I think there’s a WordPress plugin
    0:56:58 I should probably look up which one it is.
    0:57:00 But like, you know, so the host WPX takes
    0:57:01 daily backups of the site.
    0:57:03 But we also like a little bit of redundancy
    0:57:04 wouldn’t hurt, you know,
    0:57:07 since that is, you know, the whole base of bread and butter.
    0:57:08 And I think that gets backed up
    0:57:11 to Google Drive daily or weekly.
    0:57:12 – Oh, interesting.
    0:57:14 – All right, we’re onto the podcasting section now.
    0:57:16 And the first is, well, how do you,
    0:57:18 is one question, well, how do you record remote interviews?
    0:57:21 And we’re recording this on riverside riverside.fm.
    0:57:24 This is a browser based recording tool
    0:57:25 that allows for remote interviews.
    0:57:27 It takes, I think, really clean audio.
    0:57:30 It records video, it records each side independently.
    0:57:33 So if there’s a voiceover IP lags, you know,
    0:57:36 theoretically it’s got a good backup
    0:57:38 on each individual’s local hard drive.
    0:57:41 It’s been probably a year and a half using riverside.
    0:57:43 Sometimes we have some technical challenges,
    0:57:45 but overall it’s been pretty reliable.
    0:57:48 – Same here, I’ve been using riverside now.
    0:57:50 I wanna say maybe since 2021,
    0:57:52 and it has been very reliable.
    0:57:53 I love riverside.
    0:57:56 I’m actually creating, it’s almost live,
    0:57:59 a course with them called Ultimate Guide to Video Podcasting.
    0:58:01 So when it’s live, you’ll go over to
    0:58:05 riversidehouseofpro.co/videopodcasting, all right?
    0:58:07 And I’m just going through basically, yeah,
    0:58:10 everything, like my at home studio and my closet,
    0:58:12 and why it’s so seamless.
    0:58:16 I love it because I love virtual podcasting.
    0:58:19 I am not ready to go into a studio every single time
    0:58:23 I do an episode yet, and I’m able to see the guests.
    0:58:24 They can join easily.
    0:58:26 They don’t have to log into anything.
    0:58:30 And I can see their equipment to make sure, you know,
    0:58:33 their sound is okay, that the recording is uploaded,
    0:58:36 and I just think it’s so, so smart and adaptive.
    0:58:39 – Yeah, a couple recent guests were local,
    0:58:41 and it’s like, well, I guess we could have recorded
    0:58:42 this in person.
    0:58:43 It’s like, no, I’m not set up for that.
    0:58:45 Like let’s just stick with the process,
    0:58:46 stick with the system here.
    0:58:49 I also record a direct backup into audacity,
    0:58:51 and that ends up being the track that, you know,
    0:58:54 we end up using from my side of the audio.
    0:58:56 This is audio editing too, like where I can record
    0:59:01 the ad reads, the commercials, and just do that directly.
    0:59:03 – I’ve been doing everything in Riverside,
    0:59:08 like my ad reads, course reads, everything these days, yeah.
    0:59:10 – Okay, it’s become really powerful.
    0:59:12 Like they have like these AI snippets
    0:59:13 that they’ll generate.
    0:59:15 It does transcriptions, which, you know,
    0:59:17 allows us to cancel our subscription
    0:59:19 to the other transcript tool.
    0:59:22 There’s been some consolidation, some tool swap,
    0:59:24 like trying to trim down the commitment
    0:59:25 of monthly subscriptions.
    0:59:27 – Yes, it’s taken over a lot.
    0:59:32 Like you said, like show notes before my social media manager
    0:59:36 was writing those manually, and now we have like a base
    0:59:38 to start with, and then we customize it.
    0:59:40 So it’s just sped up our processes
    0:59:43 so we can then focus on other big picture items.
    0:59:46 – Yeah, there is another transcription editing tool
    0:59:49 that we do keep on the payroll, and that is Descript,
    0:59:51 and primarily for video editing.
    0:59:56 And when I first used it, I think Joe from Stacking Benjamins
    0:59:57 was the first one to be like, “You gotta try this.”
    1:00:01 ‘Cause you first experience editing video by editing text.
    1:00:03 You know, this is where the conversation went off the rails.
    1:00:06 We were gonna just strike that out of the transcript,
    1:00:08 and it deletes that section of the video.
    1:00:09 You’re like, “This is like magic.”
    1:00:11 – Magic.
    1:00:14 – And it makes it so much easier for video editing.
    1:00:16 If you have an interview, if you have even just
    1:00:18 a talking head type of video where you wanna,
    1:00:19 it’ll do the transcription,
    1:00:21 and then you can start editing it that way.
    1:00:22 We use that for a first pass,
    1:00:23 and my video editor uses that
    1:00:27 to create the video version of podcast.
    1:00:30 – Yes, I love that actually about Riverside,
    1:00:33 but I also do have Descript because I still like it
    1:00:36 as a video editor for non-podcastings
    1:00:37 when I just quickly wanna upload something
    1:00:38 and do some editing.
    1:00:41 – Yeah, one cool use case was,
    1:00:44 we talked about 11 Labs for their professional voiceover,
    1:00:46 you know, upload hours of your audio,
    1:00:49 and it comes back pretty good, actually.
    1:00:52 Well, Descript has something similar called Overdub,
    1:00:54 and the use case for me, we were traveling,
    1:00:56 didn’t bring the podcast set up,
    1:00:57 didn’t bring the microphone with me,
    1:01:00 and they said, “Oh, the advertiser requested a change
    1:01:02 “from this script that you recorded to this script.”
    1:01:04 And it was like, one line was different,
    1:01:06 or just a few words were different.
    1:01:08 It was like, “Oh, let me try,
    1:01:11 “let me punch this into Descript Overdub.”
    1:01:12 And it was like, “Oh, okay,
    1:01:14 “for just a few seconds of audio,
    1:01:15 “like nobody would know the difference.”
    1:01:16 Like, that was really cool.
    1:01:18 Like, it didn’t have to do a full setup
    1:01:20 and recording and re-upload,
    1:01:21 and like, I’ll hold all this other nonsense.
    1:01:25 So, definitely a cool tool to have in your tool belt.
    1:01:27 As far as the editing of the show itself,
    1:01:29 like the, you know, after recording production side,
    1:01:34 my editing service has been podcast fast track since 2016.
    1:01:36 Like, since like right before my oldest son was born,
    1:01:38 and it’s been a big net time saver,
    1:01:40 and you know, focus your energy
    1:01:42 on what you’re most excited about,
    1:01:44 creating the content, connecting with awesome people,
    1:01:46 like the, looking at those little waveforms
    1:01:47 for the first three years of the show,
    1:01:49 it’s like, “Ah, there’s got to be somebody.”
    1:01:50 And on top of that,
    1:01:52 like, I just didn’t know how to do it very well,
    1:01:55 and like, yeah, so they help out with all that.
    1:01:56 – Same boat, same boat.
    1:01:58 I also outsource editing,
    1:02:01 and it’s just never something I loved, I use.
    1:02:04 Well, actually my editor pitched me back in 2016,
    1:02:05 and we’ve been working together
    1:02:07 ever since longest team member.
    1:02:11 That is still crazy to think about, Chris, from Pod Shaper.
    1:02:12 – Very nice.
    1:02:13 Yeah, there is something to that,
    1:02:16 where maybe that’s the side of the opportunity,
    1:02:17 if you can figure out audio editing,
    1:02:20 and maybe you use some of these AI-powered tools,
    1:02:21 you get a client that sticks around,
    1:02:23 if they’re going to keep doing the show,
    1:02:24 that’s a very sticky customer,
    1:02:27 a long, long, long, long, lifetime value.
    1:02:28 – Yeah, exactly.
    1:02:31 And start pitching people, don’t be afraid.
    1:02:33 Like, don’t just wait for them to come to your website,
    1:02:35 look for podcasters.
    1:02:37 Podcasters are always looking for, you know, a good deal,
    1:02:39 so, you know, work on your pitch.
    1:02:41 – All right, we’ll link up Pod Chaser as well.
    1:02:44 And then last one in the podcasting category is Megaphone.
    1:02:46 This is the new or new-ish within the last year or so,
    1:02:48 the media host for the show.
    1:02:50 This is Spotify-owned or Spotify-powered
    1:02:54 that allows for dynamic ad insertion across the whole catalog.
    1:02:57 This seems to be the direction that the industry was going,
    1:02:59 and that’s been another good addition
    1:03:01 or another good shift over to Megaphone.
    1:03:04 Definitely more expensive than what I was paying with Libsyn,
    1:03:08 which is noticeable, but again, the ROI is definitely there.
    1:03:11 – Yes, I am on the ACAST podcast network,
    1:03:13 so I’m on ACAST platform,
    1:03:17 which also seamlessly allows for dynamic insertion.
    1:03:20 I believe they might’ve been the first ones to do that
    1:03:21 for independent podcasters.
    1:03:24 – Before that, I was on Libsyn for a long time,
    1:03:26 and love Libsyn as well.
    1:03:28 It was super user-friendly.
    1:03:31 The team, customer support was always very, very responsive,
    1:03:34 so I actually have a code for Libsyn, Hustle Pro,
    1:03:35 if you wanna try it out,
    1:03:37 ’cause it’s the first month and a half free.
    1:03:39 – Very nice, we’ll link that up.
    1:03:42 Yeah, Libsyn was absolutely awesome for the first,
    1:03:44 you know, probably 10 years of the show.
    1:03:45 It’s just, again, one of those bills
    1:03:46 that comes up every month,
    1:03:49 and you’re like, “I am getting such an amazing deal.”
    1:03:51 You know, it’s similar to the web hosting.
    1:03:52 You’re like, “Yes.”
    1:03:53 – Yeah, no brainer.
    1:03:56 – Yeah, I was really, like, I had no idea.
    1:03:58 Like media, you need a media host?
    1:04:00 What, I thought iTunes, you know, in the early days,
    1:04:02 maybe iTunes hosts, like, I didn’t even think about it,
    1:04:05 and it was 15 bucks a month, you know, starting out,
    1:04:08 and had it been 25 or 30,
    1:04:10 like legitimately, the show might not exist.
    1:04:12 Like, what am I committing myself to?
    1:04:15 I just have to keep paying this for forever?
    1:04:17 And, you know, over time, it’s like, oh, no, no, no.
    1:04:20 This is a very, very low cost to pay
    1:04:22 to be able to reach thousands and thousands of people.
    1:04:23 – Right.
    1:04:26 – Yeah, one really important point
    1:04:28 that I should have mentioned at the top of the show
    1:04:30 is that neither of us started here
    1:04:32 with, you know, dozens of different tools
    1:04:33 and monthly subscriptions.
    1:04:36 Like, we started off doing the editing ourselves,
    1:04:38 we started off doing the graphics ourselves,
    1:04:39 you know, very free, very cheap,
    1:04:42 like, trying to do the, you know,
    1:04:44 the minimum viable product,
    1:04:46 and then layering on complexity and cost
    1:04:49 and team members as time has gone on.
    1:04:51 ‘Cause it may be intimidating,
    1:04:53 you start doing the math in your head of like,
    1:04:54 well, this is an annual subscription,
    1:04:56 this is a monthly subscription,
    1:04:58 and it might sound intimidating,
    1:05:00 but it’s like, no, no, no, we’ve added that cost
    1:05:02 and complexity as the businesses have grown.
    1:05:03 – Yeah, exactly.
    1:05:05 – Now, we’ve got the money category,
    1:05:07 which I think is our last one here,
    1:05:09 if not the last, but maybe one of the last,
    1:05:13 the new to me bookkeeping software,
    1:05:16 you know, FinTech and Plaid integrations
    1:05:17 have opened up a bunch of these different services.
    1:05:19 And one of the cool ones that I found
    1:05:21 and actually made the switch for bookkeeping this year
    1:05:24 was to kick, I think it’s kick.co.
    1:05:27 – Oh my gosh, I literally just saw an email about them
    1:05:30 and want to try them, so tell me about your experience.
    1:05:31 – Yeah, so this, you know,
    1:05:33 syncs with all your different accounts,
    1:05:35 and it kind of gives you that, you know,
    1:05:36 real time, you know, picture,
    1:05:39 but also the monthly snapshot of income and expenses,
    1:05:43 and probably will save 1,000, 1,500 bucks a year
    1:05:44 compared to the other thing.
    1:05:45 And the cool thing is like,
    1:05:47 if you don’t have much expenses, it’s actually free.
    1:05:50 And so if you have less than, I want to say 25,
    1:05:51 you know, depending on when you’re listening to this,
    1:05:53 and you know, it’s a FinTech startup,
    1:05:55 so like your plans change all the time.
    1:05:59 But if you have less than 15 or $25,000 in annual expenses,
    1:06:01 I think you can actually use it for free.
    1:06:02 And it’s really cool.
    1:06:04 And then they have annual plans on top of that.
    1:06:08 I was the person who kept bookkeeping as one of my tasks,
    1:06:09 way too long, way too long.
    1:06:11 ‘Cause I was that weird person
    1:06:15 who got that little dopamine hit of logging the income
    1:06:17 on the spreadsheet, like almost in real time,
    1:06:20 like what a colossal waste of energy,
    1:06:23 even though it felt good, even though it felt good.
    1:06:26 – And still missing stuff, like we’re not accountants,
    1:06:27 we’re missing stuff.
    1:06:30 We don’t know other things we could, like that’s what,
    1:06:32 I saw what that kick does that intrigued me,
    1:06:34 ’cause it’s like, all right,
    1:06:36 they’re catching things that you might not realize.
    1:06:38 And back to our earlier conversation
    1:06:39 about the Teachable team.
    1:06:42 So it’s founded by another Teachable alum.
    1:06:44 So that’s the other one I was talking about.
    1:06:46 So you have Carrie and Kik,
    1:06:49 our both Teachable alum founded business.
    1:06:52 – Oh, yeah, yeah, yeah, Conrad, totally, yes.
    1:06:56 But it’s pretty slick, really cool interface that you can,
    1:06:58 what bothered me about my old bookkeeping solution
    1:07:00 was you had to message your bookkeeper if you wanted to,
    1:07:02 like if something got miscategorized,
    1:07:04 like why on earth do they not just have like,
    1:07:07 – Yeah, that’s what I’m struggling with right now.
    1:07:09 I don’t like any of the ones I’ve tried.
    1:07:14 And I’m like, I need to find a better, more automated,
    1:07:16 more intelligent solution.
    1:07:18 – Yeah, I was like, how come they couldn’t just put
    1:07:20 a little dropdown menu or like recategorize it?
    1:07:21 And I was like, you got to message them,
    1:07:23 and it takes three weeks for them to reply.
    1:07:25 I was like, really guys?
    1:07:27 Like the whole pitch was like, AI,
    1:07:29 intelligence software plus human.
    1:07:31 Like if you’re not gonna have the human part,
    1:07:32 like what’s even the point at this?
    1:07:35 – Right, and I like a nice interface.
    1:07:37 Like I am an aesthetic person.
    1:07:39 I need a nice interface that I can drag, drop,
    1:07:43 and then I’ve also tried the human bookkeeper thing.
    1:07:45 And I don’t like like you going off into the dark,
    1:07:47 whipping on spreadsheets, then coming back to me
    1:07:49 with a spreadsheet that I don’t really like,
    1:07:51 like I don’t really like how you’ve organized information.
    1:07:54 So I’m still working through this process, Nick.
    1:07:56 So I’m gonna give it a try.
    1:07:58 – And then the other one, so that’s on the business side.
    1:08:00 The one that I really like on the personal side is Monarch.
    1:08:03 And this is your personal net worth dashboard.
    1:08:06 This is monthly income and expenses.
    1:08:08 This is historical performance.
    1:08:11 And the stock market at the time of this recording
    1:08:13 has been on a year long tier.
    1:08:15 So of course, like it’s rewarding to log in
    1:08:17 and see that net worth number go up.
    1:08:19 But it’s kind of a cool interface as well
    1:08:21 with a customizable dashboard.
    1:08:24 And you track all the personal side of things.
    1:08:27 And that’s something that my wife and I both have access to
    1:08:28 where we can kind of get that snapshot
    1:08:31 and get that picture of the personal finances.
    1:08:32 – Oh, I like that.
    1:08:34 Another one I’m taking note of.
    1:08:36 – Yeah, that’s that one has been cool.
    1:08:38 And a couple of guests have mentioned it too.
    1:08:40 And I don’t know, maybe there’s a business,
    1:08:41 I don’t know, maybe you can use it for business too,
    1:08:43 but that’s on the personal side.
    1:08:45 And then finally, on the affiliate tracking side,
    1:08:47 affiliate income tracking side,
    1:08:48 been using a tool called Affluent,
    1:08:51 which pulls in, I think it got bought by Impact,
    1:08:52 one of the affiliate networks,
    1:08:55 but it pulls in data from Impact,
    1:08:58 from Commission Junction, from Raketam,
    1:09:00 from all of these different affiliate networks,
    1:09:02 it kind of gives you a daily snapshot
    1:09:04 of your affiliate earnings.
    1:09:05 And it sends you an email every day,
    1:09:06 which is always nice to get.
    1:09:09 And lately that number has been like going down.
    1:09:10 It’s like, well, shoot, what?
    1:09:12 But it kind of gives visibility to it.
    1:09:14 And my only, because I really like that,
    1:09:16 and it saves time, like for a month in reporting,
    1:09:19 of like, where did the income come from?
    1:09:20 How did these links perform?
    1:09:22 The only downside is like,
    1:09:24 there’s no ThriveCart integration,
    1:09:25 there’s no SamCart integration,
    1:09:29 where it doesn’t give you 100% picture
    1:09:31 of what happened on the affiliate side,
    1:09:32 but it probably has 60, 70%.
    1:09:34 – I’ll look into that once.
    1:09:35 That’s the thing I’m looking for too,
    1:09:36 with the bookkeeping.
    1:09:39 It is so annoying to have all these different things,
    1:09:42 where when you start out as a side hustler,
    1:09:44 like money is coming from different places,
    1:09:48 Stripe, PayPal, all these different integrations.
    1:09:51 And I wish someone would just make an overall
    1:09:53 that just takes it all.
    1:09:54 And I don’t have to like,
    1:09:56 be uploading spreadsheets from different places,
    1:09:59 or also looking at this data,
    1:10:02 in addition to this website’s data.
    1:10:04 It’s, AI solution is needed.
    1:10:05 (laughs)
    1:10:06 – Yeah.
    1:10:10 Now, if I’m able to get Lasso’s performance tool working,
    1:10:12 I may be able to hit the cancel button
    1:10:13 on this affluent tool,
    1:10:14 ’cause I think there’s some overlap
    1:10:16 in the functionality there.
    1:10:17 But that’s it.
    1:10:20 I think we threw out 40, 50 different tools, resources
    1:10:21 for you.
    1:10:22 – That’s it, wow.
    1:10:24 Are there any favorites that come to mind
    1:10:26 that people ought to know about?
    1:10:28 – One last thing I’ll add is just social media management.
    1:10:31 So I like using a tool called Later right now
    1:10:32 to schedule out posts.
    1:10:35 Well, my social media manager schedules out posts
    1:10:37 across the different social media,
    1:10:40 SciHouse of Pro, Instagram, Facebook, LinkedIn channels.
    1:10:42 And we use Buffer for LinkedIn.
    1:10:43 – Oh, okay.
    1:10:44 What was the first one?
    1:10:47 – It’s called Later, just L-A-T-E-R, later.com.
    1:10:49 – Awesome, we’ll add those in to the list.
    1:10:51 Well, what are you excited about these days?
    1:10:52 What kind of projects you’ve got going on?
    1:10:55 I know you’ve always got different things
    1:10:58 following from afar and curious to see what’s coming up.
    1:11:00 – Oh yes, I am.
    1:11:04 I’m excited about this Riverside video podcasting course,
    1:11:06 especially after our conversation.
    1:11:07 I’m excited to get that out there
    1:11:10 and have everyone see how easy it can be
    1:11:12 to podcast right from home.
    1:11:15 Like you don’t need this huge fancy setup or studio.
    1:11:17 And so I’m excited to get that out into the world.
    1:11:20 And also if people want to continue learning for me
    1:11:24 and growing their podcast into actual revenue,
    1:11:26 then I’m excited for you to learn more about podcast moguls,
    1:11:30 which is my course and also mastermind group
    1:11:33 where we are independent podcasters
    1:11:37 who have scaled our podcast into repeatable revenue
    1:11:39 through various measures.
    1:11:42 So we’ve done, we’ve had people who work with brands,
    1:11:45 but also people who have used their podcast as a funnel
    1:11:48 for their own business and to get more clients.
    1:11:50 So you can find out all about that
    1:11:53 over at sidehustlepro.co for podcast moguls
    1:11:56 at sidehustlepro.co/podcastmoguls.
    1:11:59 And like I said, once the Riverside course is live,
    1:12:03 it will be over at sidehustlepro.co/videopodcasting.
    1:12:05 – I love it, in partnership with Riverside.
    1:12:07 Well, now, Nikela definitely knows a thing or two
    1:12:10 about podcasting, haven’t done it for years and years.
    1:12:12 400 episodes of the Side Hustle Pro podcast,
    1:12:14 go check it out and you won’t be disappointed there.
    1:12:17 As for the links to all the resources mentioned,
    1:12:20 definitely check out the show notes for this episode.
    1:12:22 You can hit the link in the episode description,
    1:12:23 it’ll get over there.
    1:12:24 I’ll toss out a pretty link again,
    1:12:28 sidehustlenation.com/nikela or slash resources,
    1:12:31 both will get you over to the show notes for this page.
    1:12:33 Big thanks to Nikela for sharing her insight.
    1:12:35 Big thanks to our sponsors for helping make this content
    1:12:36 free for everyone.
    1:12:39 You can hit up sidehustlenation.com/deals
    1:12:41 for all the latest offers from our sponsors in one place.
    1:12:43 Thanks again for supporting the advertisers
    1:12:46 that support the show, really does make a difference.
    1:12:47 That is it for me.
    1:12:48 Thank you so much for tuning in.
    1:12:50 Until next time, let’s go out there and make something happen
    1:12:52 and I’ll catch you in the next edition
    1:12:55 of the Side Hustle Show, hustle on.
    1:12:57 I’ve got another podcast recommendation for you.
    1:13:01 It’s the Young and Profiting podcast hosted by Hala Taha.
    1:13:03 A good life comes from good choices,
    1:13:06 but good choices come from experience.
    1:13:08 Tune in to learn from Hala’s inspiring guests
    1:13:10 like Matthew McConaughey in episode 101,
    1:13:13 Seth Godin in episode 87,
    1:13:16 and even Robert Green on Decoding the Laws of Human Nature
    1:13:17 in episode 44.
    1:13:21 Shoot, I was even a guest myself way back on episode 10,
    1:13:24 back when the show was still a side hustle for Hala.
    1:13:25 Today, the Young and Profiting podcast
    1:13:28 is one of the most popular entrepreneurship
    1:13:32 and educational podcasts across all listening platforms.
    1:13:34 If you’re interested in improving your mental state,
    1:13:36 gaining influence, healing your mind,
    1:13:38 and growing your business and much more,
    1:13:42 then the Young and Profiting podcast is just for you.
    1:13:45 Subscribe to YAP, Young and Profiting podcast
    1:13:49 on Apple, Spotify, or your favorite podcast platform
    1:13:50 to help level up your life.
    1:13:54 That’s Young and Profiting podcast hosted by Hala Taha
    1:13:56 to learn from the brightest minds in the world.
    1:13:58 Check it out and let her know that you heard about it
    1:14:00 from The Side Hustle Show.

    I’m always looking for ways to work smarter and more efficiently, and to that end I took a recent inventory of my online business “toolkit.”

    Of course many of these will be obvious to you, but hopefully you discover some helpful new resources as well.

    The good news? Many of these are free or at least have a free version!

    And if you’re looking for the definitive guide to online resources named by top entrepreneurs, check out the full collection in my book, Work Smarter.

    One important note is I didn’t start here. I’ve cobbled together this toolbox over the last 10+ years, and added expenses only as the revenue justified it.

    Start scrappy, start lean, and then invest where it makes sense!

    There are also a ton of great suggestions in the comments below!

    Full Show Notes: 50+ Tools and Apps to Work Smarter and Get More Out Of Your Side Hustle

    New to the Show? Get your personalized money-making playlist here!

    Sponsors:

    Found — Stop getting lost in countless finance apps and try Found for free!

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  • 641: Starting Over? Podcasting, Newsletters, Competing in a “No Click” World, and more (10 Questions with Nick)

    AI transcript
    0:00:02 Starting over, we’re talking podcasting,
    0:00:05 newsletters, how to compete in a no-click world,
    0:00:06 and lots more.
    0:00:07 What’s up, what’s up, Nick?
    0:00:10 Oh, over here, welcome to The Side Hustle Show,
    0:00:12 because making extra money never goes out of style.
    0:00:14 We’re diving into the listener mailbag this week
    0:00:16 to answer your burning side hustle questions,
    0:00:19 starting with Gary, who asks, starting over,
    0:00:21 how would you grow an audience today?
    0:00:23 Is it too late to start a podcast,
    0:00:25 and how long did it take to start making money from the show?
    0:00:27 Well, Gary, starting over, I still think podcasting
    0:00:30 is a viable path to building an audience,
    0:00:32 and it’s a really valuable one.
    0:00:35 There is something to the consistency and convenience
    0:00:39 and depth of relationship with it for, as a listener,
    0:00:41 I get used to hearing the same voices week after week,
    0:00:43 and I can do it while I’m driving,
    0:00:44 while I’m walking to pick up the kids,
    0:00:45 while I’m working out.
    0:00:47 There’s a certain level of intimacy to that,
    0:00:49 and while there are certainly more podcasts,
    0:00:52 greater competition, and truthfully better competition,
    0:00:54 level of production, all that jazz,
    0:00:56 than there was 10, 11 years ago,
    0:00:58 the world is only as saturated as you make it.
    0:01:01 I remember Jonathan Mendenza on the show
    0:01:02 from Shusefa High years ago.
    0:01:05 He said, look, if you can’t be first, be different, right?
    0:01:08 So they weren’t the first personal finance per podcast,
    0:01:09 but they were the first, you know,
    0:01:12 a personal finance podcast focused on the fire movement.
    0:01:14 So you probably can’t be first anymore,
    0:01:16 but you can still be different.
    0:01:20 This is from episode 436 with John Lee Dumas.
    0:01:22 Is there such thing as being too niche?
    0:01:25 Like, I’ve seen some successful podcasts
    0:01:28 we had a guest on recently who had like a laundromat podcast,
    0:01:29 like how to run a laundromat business.
    0:01:31 And he was like, it’s done surprisingly well.
    0:01:33 And I said, well, why do you say surprisingly?
    0:01:36 And he’s like, because it’s a laundromat podcast,
    0:01:38 but curious to see anything where it’s like,
    0:01:40 I don’t know if that’s a big enough market to try and serve.
    0:01:45 – It is impossible, and I mean impossible to be too niche.
    0:01:47 People always go the other way, ’cause they’re scared,
    0:01:50 they’re fearful, they have their own self-doubts,
    0:01:52 and they think, I just need to be able to serve everybody.
    0:01:53 I want to resonate with everybody.
    0:01:54 I want to just create a podcast
    0:01:56 that just inspires other people to inspire other people
    0:01:58 to inspire other people.
    0:02:02 And that fails, ’cause that is a weak pale imitation
    0:02:03 of other successful podcasts that are out there
    0:02:05 that are actually doing something specific.
    0:02:07 And that’s why people lose.
    0:02:09 Why people win is because they say,
    0:02:13 I’m gonna create the best solution to a real problem.
    0:02:16 I flip in love that laundromat podcast idea,
    0:02:17 ’cause guess what?
    0:02:21 He is the best laundromat podcast in the world.
    0:02:24 He’s also the worst, he’s the only.
    0:02:25 And that’s why you win in this world,
    0:02:27 because you become the best.
    0:02:29 However that is, if that takes you being the only
    0:02:32 to be the best, that’s giving you a chance to win,
    0:02:36 ’cause people will beat a path to your doorstep.
    0:02:38 If you’re number one, if you’re number two,
    0:02:41 if you’re number 10, if you’re number 200, you will lose.
    0:02:42 – Yeah, where can you be the only?
    0:02:45 That was a line that stood out to me from the book.
    0:02:47 It was like, hey, when you started EO Fire,
    0:02:50 I was the best daily interview podcast for entrepreneurs.
    0:02:52 I was the worst daily interview podcast for entrepreneurs.
    0:02:55 I was the only, and that’s an interesting place to play.
    0:02:57 And you might be thinking, well, shoot,
    0:02:59 that’s easy for John to say, he started in 2012,
    0:03:02 but I would start with getting really clear
    0:03:04 on what niche I’m gonna serve,
    0:03:06 who my ideal listener is gonna be,
    0:03:08 and what’s the best way to speak to them?
    0:03:10 What kind of content are they really gonna value?
    0:03:13 Now early on, I set out to create the show
    0:03:14 that I wanted to hear.
    0:03:16 Look, realistic ways to make money,
    0:03:18 ideas you can start in your spare time,
    0:03:20 light on the theory, heavy on the tactics.
    0:03:23 Now, marketing-wise, it’s still the game,
    0:03:24 and whether this is a podcast
    0:03:26 or whatever thing you’re building,
    0:03:28 it’s still a game of getting in front
    0:03:30 of your ideal listeners, readers, viewers,
    0:03:33 customers, clients, right, where they already are.
    0:03:35 Maybe it’s on Instagram, maybe it’s on other podcasts,
    0:03:37 maybe it’s on LinkedIn, maybe it’s on YouTube
    0:03:41 because of the friction involved specific to podcasting.
    0:03:43 I mean, I gotta go find my podcast app,
    0:03:44 I gotta find your show,
    0:03:46 I gotta find the specific episode you’re talking about,
    0:03:49 and then I gotta find the time to listen to it.
    0:03:52 It is a really challenging medium to grow,
    0:03:55 but super, super worthwhile and rewarding to do it.
    0:03:58 One of the accidental growth tactics that worked for me
    0:04:01 was becoming known as the side hustle guy
    0:04:03 in the personal finance space.
    0:04:05 And I gotta give credit to Philip Paylor,
    0:04:08 the founder of FinCon, for pulling me into that world
    0:04:10 where everybody was talking about investing
    0:04:12 and saving money and paying off debt.
    0:04:15 And initially I was like, I don’t know,
    0:04:16 I’m talking about entrepreneurship,
    0:04:18 I’m not in the personal finance world.
    0:04:20 And it took a while to see that,
    0:04:23 well, earning extra money is a natural extension
    0:04:26 of that more traditional personal finance content,
    0:04:29 which led me to guesting on a lot of those types of podcasts
    0:04:32 and growing listenership for the side hustle show.
    0:04:35 So the question could be, well, what other shows
    0:04:38 have an audience that would be receptive to your message
    0:04:40 and how can you be of service to those hosts?
    0:04:42 And if you’re gonna focus on video first,
    0:04:45 you’ve got much better search and discoverability on YouTube
    0:04:47 than you do on most podcast apps.
    0:04:49 Plus, you have the added benefit of YouTube
    0:04:52 as this recommendation engine,
    0:04:53 where if people like your content,
    0:04:56 the algorithm is likely to show it to other people
    0:04:58 that it thinks will like it as well.
    0:05:00 So I’m always trying to step up our video game
    0:05:03 while staying true to the remote recording lifestyle,
    0:05:04 talk to some people at FinCon,
    0:05:07 like I know how I almost exclusively record
    0:05:09 in studio, in person, in New York.
    0:05:11 And it’s like, I just like staying at home.
    0:05:12 I mean, that’s great for you,
    0:05:14 but that’s just the logistics involved.
    0:05:15 It’s, that’s not for me.
    0:05:17 Now, within the first year,
    0:05:19 you asked about the monetization side of things.
    0:05:22 I started selling a private mastermind group
    0:05:25 through the podcast and through the modest
    0:05:28 700 person email list at that time.
    0:05:31 It was the huge, huge price tag of a hundred bucks a month
    0:05:32 for three months.
    0:05:35 But when those first applications started to come in,
    0:05:38 it was a really exciting validation
    0:05:39 that this could be a thing,
    0:05:42 that people were willing to pay to connect with me
    0:05:44 and with their fellow side hustlers.
    0:05:47 I don’t think I would have gotten any applications
    0:05:49 had it not been for the relationship formed
    0:05:51 with those early listeners through the podcast.
    0:05:53 And as far as sponsorships,
    0:05:57 the show started to attract more serious sponsorship dollars
    0:05:59 around year three and has continued to see
    0:06:02 pretty strong demand ever since with some sponsors
    0:06:04 sticking around for years in some cases,
    0:06:06 which is really rewarding to see.
    0:06:09 Now, I’ve got to turn down more sponsorship requests
    0:06:12 than we can accept because it’s either not a great fit
    0:06:14 for the audience or it’s not a brand.
    0:06:15 I’ve used or could see myself using.
    0:06:17 But Gary, thanks for that question.
    0:06:19 That’s a little bit of a brain dump
    0:06:21 on how I would think about growing a podcast
    0:06:22 starting over today.
    0:06:24 Question two came from Kathy who says,
    0:06:26 “I don’t have any online presence yet,
    0:06:29 “but I’m wondering would it be worthwhile to start
    0:06:30 “a blog or YouTube channel,
    0:06:32 “for example, personal finance and lifestyle,
    0:06:34 “but targeting the Australian audience
    0:06:37 “because everything is pretty much written for US readers?
    0:06:38 “I’m pretty good with words.
    0:06:39 “I just don’t know where to start.
    0:06:41 “Overwhelmed with information,
    0:06:44 “I’m 50 years old trying to restart my career.”
    0:06:45 Well, Kathy, I love this question,
    0:06:48 personal finance and lifestyle for an Australian audience
    0:06:49 is probably a bit too broad.
    0:06:52 Even personal finance for Australian women
    0:06:54 is probably a little bit broad, but it could work.
    0:06:57 So even better might be helping Australian women over 50
    0:07:00 prepare for retirement in the sense
    0:07:01 of personal finance and lifestyle.
    0:07:04 Like that could check the personal finance
    0:07:06 and lifestyle components to really set people up
    0:07:09 for a fulfilling retirement or a second act.
    0:07:13 Now, building traffic to a blog is more challenging
    0:07:15 than ever, but that doesn’t mean you should neglect
    0:07:16 having a website.
    0:07:17 I still think it’s really important to have that
    0:07:20 as a home base, but similar to the first question,
    0:07:23 my efforts on building content and connecting
    0:07:25 with other people would be on other channels
    0:07:26 to start out, right?
    0:07:28 Maybe that’s YouTube, maybe that’s LinkedIn
    0:07:31 or X or threads or Instagram.
    0:07:34 And since you enjoy writing, there are lots of content first
    0:07:36 or written first content channels
    0:07:38 that are less follower based than ever
    0:07:39 and more algorithm based,
    0:07:41 which is helpful for new people starting out.
    0:07:44 It’s not that you don’t need to have 100,000 subscribers.
    0:07:47 If you have a small but engaged following early on,
    0:07:49 it means your work can get seen by a lot more people
    0:07:52 than just those who follow you if it resonates
    0:07:54 and it starts to get picked up by the algorithm.
    0:07:58 So I would probably pick one platform, let’s say LinkedIn
    0:08:00 and really focus my efforts there,
    0:08:03 learn the best practices, start to build a following
    0:08:06 and start to have those one-on-one conversations
    0:08:08 with those followers on their biggest pain points
    0:08:09 and struggles.
    0:08:10 Those are gonna guide future content
    0:08:13 but also what kind of products or services
    0:08:15 that you eventually create to serve them.
    0:08:16 This is question three,
    0:08:18 Brittany says she’s started a free email newsletter
    0:08:20 for artists in Southern California
    0:08:23 and in three months I’ve grown it to 4,500 subscribers
    0:08:26 with a 65% open rate.
    0:08:29 My current obstacle, I wanna start monetizing the newsletter.
    0:08:32 My problem is I have no idea what a reasonable price
    0:08:35 is to charge sponsors or even how to approach
    0:08:36 potential sponsors.
    0:08:38 So first off, Brittany, incredible work.
    0:08:40 That’s some really positive early traction.
    0:08:42 4,500 subscribers in three months,
    0:08:44 it took me probably over a year to get that many.
    0:08:45 So really cool work
    0:08:47 and I really like the local niche angle here.
    0:08:51 So newsletter ads typically sold on a CPM basis
    0:08:54 as it costs per thousand impressions.
    0:08:56 Occasionally on a cost per click basis
    0:08:58 and that’s, some platforms will help to do that
    0:09:01 but really the rates can really vary depending on your niche.
    0:09:05 So you’ve got a newsletter targeting exclusively hedge fund
    0:09:08 managers or Fortune 500 C-suite executives,
    0:09:10 you probably are gonna command higher rates
    0:09:13 than one targeting broke college students
    0:09:14 just as one example.
    0:09:16 Now you could even begin with experimenting
    0:09:19 by including affiliate links to products that you like.
    0:09:21 Now here’s how Ryan Stedden described
    0:09:24 his advertising options for Naptown Scoop.
    0:09:27 This is his local newsletter focused on Annapolis, Maryland.
    0:09:30 And this clip is from episode 615 of the Side Hustle Show.
    0:09:32 I’m curious how you have it priced today.
    0:09:33 I think you mentioned,
    0:09:35 we have five different ad slots per day,
    0:09:38 I guess probably based on placement and visibility
    0:09:39 and structure of those ads.
    0:09:42 – Yeah, so three different kinds.
    0:09:45 The bottom kind has three each day.
    0:09:47 So top one has your logo at the top,
    0:09:51 a picture up to 150 words, it’s the first ad.
    0:09:53 Unless we have a headline story,
    0:09:54 it’s the first thing in the newsletter.
    0:09:56 So probably about 60% of the time
    0:09:58 it’s the top thing anybody sees.
    0:10:01 Then in the middle, we call it a feature ad
    0:10:03 and that has a hundred words, a photo
    0:10:04 and that’s right in the middle.
    0:10:07 And then right near our live music section at the bottom,
    0:10:08 which is our most popular thing,
    0:10:10 we have three ads we call Baseline,
    0:10:14 which are text only, 70 words and headline and a link.
    0:10:16 And everybody, all these can be linked.
    0:10:17 It’s funny now at the beginning,
    0:10:20 those ads I sold that web design guy were headline ads
    0:10:23 or what a very early version of those.
    0:10:25 And it was $500 for six of them.
    0:10:28 Now an individual headline ad,
    0:10:31 if anybody wants to buy one is $812.50.
    0:10:34 And it goes down with volume.
    0:10:37 If you’re gonna buy 12, then that unit cost goes down.
    0:10:39 If you’re gonna buy 24, that unit cost goes down.
    0:10:41 If you’re gonna go by 48, be crazy
    0:10:43 and spread those over the next two years.
    0:10:45 So that unit cost will go down
    0:10:47 or we have two advertisers that do that every single week.
    0:10:48 They just pay a lot of money,
    0:10:50 but the prices are very, very different
    0:10:52 from when we first started.
    0:10:54 Everything is really just pulling out of thin air.
    0:10:56 I just, how much does this cost?
    0:10:58 $500 for six ads.
    0:10:59 Everything was just thrown out.
    0:11:03 – Is there a rule of thumb for X price
    0:11:05 based on every thousand subscribers
    0:11:06 or something like that?
    0:11:08 – I heard a rumor back in the day
    0:11:10 that Morning Brew was charging $70 per thousand.
    0:11:13 And so I kind of roughly based it on that.
    0:11:16 And it’s actually still kind of around there, our top ad.
    0:11:17 It’s like very loosely based on that.
    0:11:20 Or I don’t think it’s loosely based on that anymore.
    0:11:21 Maybe it’s just worked out that way
    0:11:23 that it’s still on there.
    0:11:24 Once it started stabilizing,
    0:11:25 I used to change prices every week
    0:11:27 ’cause we would be adding hundreds of subscribers
    0:11:28 every week.
    0:11:30 We’d be like, I just sold an ad to you for 200 bucks
    0:11:32 for 800 subscribers and had a really good run
    0:11:33 of Facebook ads.
    0:11:36 And now we have 1600 and I’m not gonna charge $200 again.
    0:11:38 So I would change it every single week.
    0:11:40 Then I started changing it, I think like every month
    0:11:42 and then it was every couple of months.
    0:11:43 And now I just change it every year.
    0:11:45 And it’s not on any kind of,
    0:11:47 oh, we have this many more subscribers.
    0:11:48 It should be this much more.
    0:11:52 Now I just, I’m basically up it on inventory.
    0:11:53 If we sell out, then,
    0:11:55 and it’s like we sell out really easily.
    0:11:56 I know it’s too low.
    0:11:57 If it’s harder, but we still sell out.
    0:11:59 I’m like, okay, we can do a little bump.
    0:12:00 If we’re not selling at all,
    0:12:01 thankfully this hasn’t happened yet,
    0:12:04 then maybe we stay the same or even worse, go lower.
    0:12:06 Now it’s not really based on any kind of formula.
    0:12:08 It’s just based on feel of,
    0:12:12 oh, last year we sold all of these way too easily.
    0:12:13 Okay, we’ll double the price.
    0:12:15 And then we sold them all out again,
    0:12:16 but it took longer.
    0:12:17 It was like, okay, cool.
    0:12:18 That’s probably a good number.
    0:12:19 That was two years ago, we doubled it.
    0:12:22 Last year, we just went up by, I think it was 20%.
    0:12:24 This year, probably just go up by 10%.
    0:12:26 And maybe stabilize somewhere around there
    0:12:29 and just upgrade the prices every year by eight to 10%.
    0:12:32 – Is it most common to sell like a multi-month package?
    0:12:35 Like you’re gonna be featured eight times
    0:12:36 over the next three months?
    0:12:37 Like is that how it’s typically structured?
    0:12:39 – I like to sell long packages.
    0:12:42 We have people who sign on to be on there
    0:12:43 every other week for two years.
    0:12:45 We have people who are on there
    0:12:46 every other week for one year.
    0:12:49 We have some people who are just pretty seasonal,
    0:12:51 but they’re on for the same six months
    0:12:54 and they’ll sign two year deals for those six months.
    0:12:55 I just like that ’cause it’s easier.
    0:12:58 And also it ups your average client value.
    0:13:00 There’s a, I can’t say too much about this,
    0:13:03 but there’s a website that I wanna buy right now
    0:13:05 ’cause I think I can do a lot better.
    0:13:07 I think it’s a great opportunity.
    0:13:11 And their average, they have way, way more visibility
    0:13:14 than I do, way more impressions, way more uniques.
    0:13:18 But their average customer value is like one fifth of mine,
    0:13:20 which is why I think I can buy it
    0:13:21 and do really well with it.
    0:13:23 But I’m just always trying to increase that.
    0:13:26 I have a dentist client right now who’s on just once a month
    0:13:28 and our standard is really twice a month.
    0:13:31 So they’re on once a month, but they’ve been killing it.
    0:13:32 They’ve been doing really well with it.
    0:13:35 So rather than trying to go sell a new client,
    0:13:36 it’s way easier to just sell someone
    0:13:38 who’s already selling with you
    0:13:39 and increase that customer value.
    0:13:41 – Increase their frequency.
    0:13:42 – Yeah, I went to them and said,
    0:13:44 “Hey, do you guys, it’s been working out pretty well
    0:13:45 “once a month, gonna juice it
    0:13:47 “and you’ll get a better unit rate
    0:13:48 “and you’ll be in there more
    0:13:50 “and you’ve already made your money back.”
    0:13:52 And then a lot because I know you told me
    0:13:54 how many clients you got and I’m kind of guessing
    0:13:55 what your average customer value is worth
    0:13:57 based on industry comparisons.
    0:13:59 And I think I’m probably pretty close.
    0:14:00 And so it’s just way easier to make those sales
    0:14:02 than to go out and cold call a new person
    0:14:03 and get a new one.
    0:14:07 So I’m always trying to increase customer value.
    0:14:09 And one way to do that is just raise prices every year
    0:14:14 and nobody has ever canceled because of the increase.
    0:14:15 – Now for Ryan, he also mentioned
    0:14:19 including a little sponsor, this newsletter link
    0:14:20 at the bottom of every edition,
    0:14:23 something that would be pretty easy to add
    0:14:24 if you don’t have that in there already.
    0:14:25 And then aside from that,
    0:14:28 a lot of community outbound sales
    0:14:29 to try and drive long-term partnerships.
    0:14:31 The other thing that he mentioned
    0:14:33 that might be worth considering is offering
    0:14:35 what he called category exclusivity.
    0:14:39 Like we can only accept one real estate agent at a time
    0:14:40 and we would love for that to be you.
    0:14:42 Again, episode 615 in your archives
    0:14:46 all about growing and monetizing a local newsletter.
    0:14:47 Really cool episode.
    0:14:49 I’m gonna be back with more Q&A on marketing,
    0:14:53 monetization and the death of the click right after this.
    0:14:57 What if you no longer needed five separate apps
    0:14:58 for your business bank account,
    0:15:01 expense tracking, invoicing, contractor payments
    0:15:02 and tax planning?
    0:15:04 I’m excited to partner with our new sponsor,
    0:15:05 Found for this episode
    0:15:08 because Found is business banking designed specifically
    0:15:10 for side hustlers, solopreneurs
    0:15:12 and small business owners like you.
    0:15:15 Under the hood, you’ll find one easy to use app
    0:15:17 to help manage your money, track your spending,
    0:15:20 invoice clients and even handle your taxes
    0:15:21 so you can focus on more important things
    0:15:23 like running your business.
    0:15:24 There’s no minimum balances,
    0:15:26 there’s no account maintenance fees
    0:15:29 and there’s no paperwork or credit checks when you sign up.
    0:15:32 One cool feature found calls in pockets
    0:15:34 lets you allocate income to certain categories
    0:15:37 like marketing or taxes or profit,
    0:15:39 which is really handy if you wanna practice
    0:15:42 the profit first methodology
    0:15:43 but you really don’t wanna set up
    0:15:45 a bunch of different accounts.
    0:15:47 Over 500,000 small business owners
    0:15:50 like you chose Found as their banking solution.
    0:15:53 So stop getting lost in countless finance apps
    0:15:57 and try Found for free at found.com/sidehustle.
    0:16:02 Sign up for Found for free today at found.com/sidehustle.
    0:16:07 Found is a financial technology company, not a bank.
    0:16:09 Banking services are provided by Piermont Bank,
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    0:16:17 They also offer an optional paid product, Found Plus.
    0:16:19 Being an entrepreneur and being able to work remotely
    0:16:21 definitely has its perks.
    0:16:24 I’ve recorded podcasts everywhere from Vietnam to Italy,
    0:16:26 drafted newsletters from Japan,
    0:16:28 hosted mastermind meetings from Spain,
    0:16:30 ended up being the middle of the night
    0:16:32 to get to US business hours
    0:16:34 and outlined courses in Mexico.
    0:16:37 The common thread of all of these trips though
    0:16:38 is Airbnb.
    0:16:41 We love being able to get exactly what we’re looking for
    0:16:45 in a place to stay and have a more local experience
    0:16:47 than staying in some giant hotel chain.
    0:16:48 And you know me, I’m always thinking about
    0:16:51 the next side hustle idea, the next income stream, right?
    0:16:53 And one that’s at the top of the list
    0:16:56 is hosting our place on Airbnb while we’re traveling.
    0:16:58 That way the house doesn’t have to sit empty,
    0:17:01 we could use the income to help pay for the trip.
    0:17:03 And we’ve heard from several successful
    0:17:04 Airbnb hosts on the show.
    0:17:07 And what’s interesting is a lot of them started
    0:17:10 with almost that exact strategy, running their place
    0:17:13 or even a spare room while they’re out of town.
    0:17:16 Taking inspiration from that, you might have an Airbnb
    0:17:17 right under your nose.
    0:17:20 In fact, your home might be worth more than you think.
    0:17:24 You can find out how much at airbnb.com/host.
    0:17:28 That’s airbnb.com/host to find out
    0:17:29 how much your home is worth.
    0:17:33 Question four is from Dustin who asked,
    0:17:35 hey, I’m looking at starting a consulting business.
    0:17:36 I want to register a domain
    0:17:38 so I can have a professional email.
    0:17:40 What’s the best place to do that?
    0:17:42 I might make a very simple website in the future,
    0:17:43 but no time soon.
    0:17:45 Basically looking for a good email service
    0:17:48 and something that I can utilize maybe with Gmail
    0:17:49 or on my phone.
    0:17:51 Well, Dustin, I think this is a pretty small investment
    0:17:54 for that little bump up in perceived value.
    0:17:55 So you’re on the right track here.
    0:17:57 So to better explain what Dustin is talking about,
    0:17:59 it would be like having an email address
    0:18:03 like Dustin@smartconsultinggroup.com
    0:18:06 as opposed to smartconsultinggroup@gmail.com.
    0:18:08 It makes you look more legit,
    0:18:10 especially if you’re targeting a customer base
    0:18:11 who would notice that sort of thing.
    0:18:14 And for more quote unquote blue collar operations,
    0:18:16 I probably wouldn’t let that be a barrier
    0:18:17 to you getting started.
    0:18:19 Like Nick’s guttercleaning@gmail.com
    0:18:21 would probably work just fine
    0:18:23 over nick@nixguttercleaning.com.
    0:18:25 Now I still prefer the second one,
    0:18:27 but my customers probably don’t care.
    0:18:28 They just want their gutters cleaned, right?
    0:18:31 So the first step here would be to register the domain.
    0:18:35 You can get that through any domain, register and go daddy.
    0:18:36 Pork bun is the one I’ve been using lately.
    0:18:39 No affiliation there, it’s just, I like the service.
    0:18:42 And you can get email service either
    0:18:45 as an add on to that domain registration.
    0:18:46 Or if you, like I said,
    0:18:48 you eventually want to build out that website.
    0:18:51 Some hosts are gonna include it in their hosting package.
    0:18:54 You can get a free domain with hosting registration
    0:18:57 at Bluehost, we’ve got an affiliate link for that.
    0:18:58 But if you don’t want to build that website yet,
    0:19:01 you can just register the domain, you can add on email.
    0:19:04 I think pork bun charges something like 24 bucks a year
    0:19:05 for that.
    0:19:07 Now the caution is if you email me
    0:19:10 from Dustin@smartconsultinggroup.com,
    0:19:13 I’m likely to go to smartconsultinggroup.com
    0:19:14 just to check out your website.
    0:19:18 So even building out that simple placeholder brochure style
    0:19:20 website could be beneficial.
    0:19:23 But of course, my online behavior might not be
    0:19:24 like your target customers.
    0:19:25 And then I think there’s,
    0:19:27 you can probably do like six bucks a month
    0:19:31 for Google business suite to have that domain
    0:19:34 or that email inside of the familiar Gmail interface.
    0:19:36 Now I just set up my side isolation email
    0:19:39 to forward to my personal Gmail inbox early on
    0:19:40 and I’ve actually never changed that.
    0:19:42 So that’s another option as well.
    0:19:44 Question five was from Patricia who asked,
    0:19:47 is there anywhere on your site that covers ideas
    0:19:49 that disabled people or people with mobility restrictions
    0:19:50 can do?
    0:19:53 So Patricia, at the moment, there is not,
    0:19:56 though it is on our keyword list of future content
    0:19:57 to create.
    0:19:59 And actually what I kind of want to do is the,
    0:20:02 every side hustle ever, like air table database
    0:20:05 where you can filter by the time required,
    0:20:07 the earnings potential, whether it’s online,
    0:20:08 whether it’s in person.
    0:20:12 I think that would be a fun project to try and build out.
    0:20:14 But like, again, another one that’s kind of daunting
    0:20:15 to get off the ground.
    0:20:18 But in the meantime, just think about any remote
    0:20:20 or online side hustle I think can be done
    0:20:22 by somebody with mobility restrictions.
    0:20:24 And we do have several resources on those on the site
    0:20:26 that I can link up in the show notes.
    0:20:29 Just follow the show notes link in the episode description.
    0:20:30 It’ll get you right over there.
    0:20:33 So ideas might include virtual freelancing,
    0:20:36 virtual consulting, anything you can do over the internet,
    0:20:38 virtual assistant service, content creation business,
    0:20:41 digital products, print on demand, proof reading,
    0:20:43 freelance writing, paid market research,
    0:20:44 lots of options there.
    0:20:47 Now one famous example in the blogging world
    0:20:49 or in the online business world is John Morrow.
    0:20:52 He runs a site called smartblogger.com
    0:20:55 paralyzed from the neck down from birth
    0:20:58 with spinal muscular atrophy and still went on
    0:21:01 to build a super successful online business
    0:21:03 earning $15 million.
    0:21:05 According to a recent LinkedIn post of his,
    0:21:09 he uses speech dictation, like speech to text,
    0:21:10 dragon dictation, I think.
    0:21:12 He’s got a special computer mouse
    0:21:14 that he operates with his lips.
    0:21:16 Really inspiring guy.
    0:21:18 Instead of focusing on the things he can’t do,
    0:21:20 we focused on what he could do.
    0:21:22 And he’s helped a lot of people in the process.
    0:21:24 Smartblogger.com is his site
    0:21:27 and really inspired by what John has created
    0:21:29 and the impact that he’s had.
    0:21:30 Question six came in from Ruth who asked,
    0:21:34 I’m struggling to launch my small sewing classes for kids.
    0:21:35 I run them out of my home.
    0:21:38 I’ve advertised on Peach Jar and my local Facebook pages.
    0:21:40 Does anyone have any suggestions for me?
    0:21:43 Well, Ruth, this sounds like a really cool cute side hustle
    0:21:45 and to market it, I think you’re on the right track
    0:21:47 with local Facebook pages
    0:21:50 and maybe even local parenting pages,
    0:21:52 school groups or homeschool groups.
    0:21:55 We just did a local workshops episode.
    0:21:58 Chloe Wyn Stanley, it’s episode 634.
    0:22:01 She was hosting jewelry making workshops.
    0:22:03 Definitely worth a listen if you miss that one.
    0:22:05 And her business was a little bit different
    0:22:06 because she’s targeting adults
    0:22:10 and she would go to a community center venue,
    0:22:12 not trying to run those out of her home.
    0:22:14 But she mentioned having success marketing on Facebook
    0:22:16 and how one ticket sale in her case
    0:22:18 often led to three or four ticket sales
    0:22:21 because people would want to come with their friends.
    0:22:23 So maybe testing with a limited ad budget
    0:22:24 might be worthwhile.
    0:22:27 Now, a few other people in the Side Hustle Nation Facebook
    0:22:29 group mentioned targeting homeschool parents,
    0:22:30 which I think is a really good fit
    0:22:32 and also a tight knit community
    0:22:35 where you might start to see some word of mouth benefit.
    0:22:36 Now to go a little bit broader,
    0:22:38 this reminds me a little
    0:22:42 of the after school programs episode we did a few years ago
    0:22:44 where my guest May got approved
    0:22:45 by her local school district
    0:22:49 to host these after school arts and crafts enrichment sessions.
    0:22:52 That is episode 289 in your archives,
    0:22:53 a little, you know, a long way to scroll
    0:22:54 to get down to that one,
    0:22:55 but definitely worth a listen
    0:22:57 if you’re into that sort of thing.
    0:22:59 It was a multi-week class
    0:23:03 where the parents would pay, you know, 100, 150 bucks
    0:23:05 and she could take 15 to 20 kids at a time.
    0:23:09 So the effective hourly rate ended up being really strong.
    0:23:11 And if she did Mondays at one school,
    0:23:13 she could do Tuesdays at another school,
    0:23:14 Wednesdays at another school
    0:23:18 and really only have a couple hours a day of work.
    0:23:20 So that could be an interesting option for you.
    0:23:21 And a lot of these schools already had
    0:23:23 an approval process in place
    0:23:25 where, you know, they were already hosting
    0:23:27 like the Lego after school program
    0:23:29 or the Chess after school program.
    0:23:31 And so it was, you know, like throwing your name
    0:23:34 in the hat there and following their guidelines.
    0:23:36 And one final idea, like some people mentioned
    0:23:38 in the Facebook group as well
    0:23:42 is to take the sewing class and put it up on out school.
    0:23:44 This is a platform that specializes
    0:23:48 in small safe online group classes for kids.
    0:23:49 That’s your target audience, right?
    0:23:52 The biggest benefit is you’d open up your market
    0:23:53 from just your local area,
    0:23:55 I don’t know how big a town that you’re in
    0:23:58 to being able to serve kids from all over the world.
    0:24:00 This would be the buy buttons strategy
    0:24:02 of going where the cash is already flowing
    0:24:05 to tap into some existing demand
    0:24:07 rather than trying to create it from scratch
    0:24:08 in your local area.
    0:24:10 Out school has millions of users,
    0:24:12 I think it would be perfect for something like this.
    0:24:14 I definitely encourage you to check out the episodes
    0:24:15 we’ve done on out school,
    0:24:19 starting with teacher Jade in episode 442,
    0:24:21 but we’ll link all of those up in the show notes for you.
    0:24:23 For question seven, Chris says,
    0:24:25 “My wife and I have been podcasting since 2018
    0:24:27 in the special needs parenting niche.
    0:24:30 We’ve built up an audience, but we haven’t made any money.
    0:24:32 We’re considering creating an online program
    0:24:33 to better serve our listeners.”
    0:24:36 Now Chris, I admire the longevity
    0:24:38 of sticking with the show that long.
    0:24:39 And even if the financial rewards
    0:24:42 haven’t been there, I know creating the content
    0:24:43 and building connections with listeners
    0:24:45 has been really rewarding for you.
    0:24:47 The first thing that comes to mind in this case
    0:24:49 is to simply bring your listeners
    0:24:51 into a supportive community.
    0:24:54 Similar to what Megan Champion did for her podcast,
    0:24:55 also in the parenting niche,
    0:24:57 her show is called On the Hard Days.
    0:24:59 And here’s how she described creating
    0:25:03 and structuring that membership in episode 524.
    0:25:05 – It turns out there is no community
    0:25:08 for mothers raising neurodivergent kids out there.
    0:25:10 There are specific things,
    0:25:12 moms of kids with autism, for example,
    0:25:14 there are little niched things,
    0:25:16 but just in general,
    0:25:18 parents who don’t have a diagnosis for their kids,
    0:25:20 but they are really struggling internally
    0:25:23 with their child’s behaviors and challenges and struggles,
    0:25:27 there is no place for them to gather and meet each other.
    0:25:30 And so that’s where my membership community was born,
    0:25:32 and it’s called Mothers Together.
    0:25:35 And it has completely changed my life
    0:25:38 and the trajectory of my business.
    0:25:39 – Well, let’s talk about that membership.
    0:25:42 That’s great, something that looking out in the world,
    0:25:44 that this is the thing that I wish existed.
    0:25:47 It doesn’t, so I’m gonna be the one to build it.
    0:25:48 And oh, by the way, for the last year,
    0:25:50 I’ve been building this, for the last six months,
    0:25:52 I’ve been building this network
    0:25:54 through one-on-one conversations
    0:25:56 and then one-to-many conversations through the podcast.
    0:25:59 So you said, “Okay, we’re gonna build this thing,
    0:26:00 it’s called Mothers Together.”
    0:26:03 And what’s, so what happens, I guess, inside?
    0:26:05 What’s the value proposition for a mom saying,
    0:26:06 “Yes, I wanna join?”
    0:26:07 – Yeah, absolutely.
    0:26:10 So in Mothers Together, it is a monthly membership.
    0:26:13 It is a support group style membership.
    0:26:16 And so they basically get three pieces.
    0:26:18 There is a forum, first of all, that I created.
    0:26:21 It is off of social media, it’s not on Facebook.
    0:26:23 It has its own app, it’s the Mighty Networks company,
    0:26:24 and it’s awesome.
    0:26:25 It has its own app.
    0:26:29 And on this forum, moms can ask questions,
    0:26:32 ask for advice, share resources, and it’s by category,
    0:26:34 which makes it sort of stand out
    0:26:35 from maybe Facebook, for example.
    0:26:38 People can search by age of child
    0:26:39 to connect with other moms of teenagers
    0:26:40 who are neurodivergent.
    0:26:42 They can search by location.
    0:26:44 If they wanna find moms who might be living near them
    0:26:47 that they wouldn’t know about, by diagnosis, by behavior,
    0:26:49 by, there’s a million different ways, right?
    0:26:50 So they can connect on the forum.
    0:26:52 But that’s not my big selling point.
    0:26:54 That’s just sort of a little extra.
    0:26:57 The main piece of Mothers Together is the support group part.
    0:27:00 And so what happens is, when a mom signs up,
    0:27:02 I send out a follow-up email with some questions.
    0:27:03 Where do you live?
    0:27:04 How old is your child?
    0:27:07 And most importantly, what do you, the mom,
    0:27:08 what do you need?
    0:27:09 What are you looking for for support?
    0:27:11 What are you not getting right now
    0:27:13 that you wish you could have?
    0:27:14 And I will take her information
    0:27:17 and I will personally match her with other moms
    0:27:20 going through a similar experience.
    0:27:22 So it’s basically like, I’m personalizing these groups
    0:27:24 of moms based on the needs of moms.
    0:27:26 Yeah, it is like a support group on the one hand.
    0:27:29 You know, we do try to meet on Zoom weekly,
    0:27:31 that sort of thing, but it’s way more than a support group.
    0:27:33 We found out very early on that the moms
    0:27:36 were so over the moon excited to have met each other
    0:27:38 and connected on that personal level
    0:27:41 that a once a week meeting was not nearly going to cut it.
    0:27:44 And so we decided we need something a little different.
    0:27:47 We’re using mostly the Marco Polo video messaging app.
    0:27:50 There’s text threads and the forum has a chat feature,
    0:27:53 but mostly Marco Polo to check in with each other
    0:27:55 in our little groups constantly, daily,
    0:27:56 sometimes multiple times a day.
    0:27:58 How was that doctor’s appointment you had?
    0:27:59 Jump on and let us know.
    0:28:00 We’re here for you.
    0:28:01 We’re thinking of you.
    0:28:02 I had a really tough morning.
    0:28:03 I need to vent.
    0:28:05 What would you guys do in this situation?
    0:28:06 It’s personal.
    0:28:07 These are friends.
    0:28:08 You know, there’s no judgment.
    0:28:09 This is a completely safe space
    0:28:11 to share what you’re struggling with
    0:28:12 because everybody in your group
    0:28:13 is going through the same thing.
    0:28:15 And so there’s really a magic in that,
    0:28:17 and that community piece.
    0:28:19 And I have obviously had some success,
    0:28:21 which I’m so grateful for,
    0:28:24 because the moms are so thrilled to have found each other.
    0:28:25 And it’s really awesome.
    0:28:28 – Yeah, this is actually kind of an interesting one
    0:28:30 because typically a membership business
    0:28:33 is going to be, you know, content plus community.
    0:28:34 And I haven’t heard you say anything really
    0:28:36 about content and advice and lessons.
    0:28:39 Like, I don’t want to support about support
    0:28:42 and acknowledgement and just, like you said,
    0:28:43 venting early on.
    0:28:45 I just need somebody to listen
    0:28:48 versus preaching from on high.
    0:28:49 It’s a little bit different from some
    0:28:51 of the other membership guests that we’ve had on.
    0:28:53 I was, you know, content plus community, sure.
    0:28:54 There’s a forum, but it’s like,
    0:28:57 it’s more about access to expert material
    0:28:58 and stuff like behind the scenes type of stuff.
    0:29:01 And then this personal matching service,
    0:29:04 they’re somewhat maybe common in the entrepreneurship space.
    0:29:05 Oh, we’re going to form these like little
    0:29:08 mini mastermind groups or, you know, so-called
    0:29:10 based on interests or location or what, you know,
    0:29:11 what business you’re working on.
    0:29:12 But kind of similar here, you know,
    0:29:15 based on the age of the kids, what you’re struggling with,
    0:29:17 maybe where you’re located geographically.
    0:29:20 And then it’s kind of, is that, am I understanding
    0:29:23 kind of the structure of what happens behind the paywall?
    0:29:25 – Yeah, yeah, pretty much.
    0:29:27 We do have one additional little bonus
    0:29:29 where I do bring on a guest expert once a month
    0:29:31 and we do a live Q&A on Zoom.
    0:29:34 So there’s that little bit of advice piece, content piece.
    0:29:39 Mostly the content on the forum is created by the members, right?
    0:29:41 So I am not pushing forward.
    0:29:44 Here are some great recipes for picky eaters.
    0:29:48 Here are some sensory activities for sensory sensitive kids.
    0:29:49 I’m not doing that.
    0:29:50 We are doing that.
    0:29:52 It’s their membership as much as it is mine.
    0:29:55 And so if somebody has a great idea
    0:29:57 or something that’s worked in their home,
    0:29:59 they will push it, you know, push it out
    0:30:02 into the forum in different categories for the other moms.
    0:30:05 And so it’s kind of like we’re all building this plane
    0:30:06 as we fly it together.
    0:30:08 And that togetherness piece
    0:30:10 is where I think the magic happens.
    0:30:14 – Again, that was Megan Champion from episode 524
    0:30:15 of The Side Hustle Show
    0:30:17 in the On the Hard Days podcast.
    0:30:21 Question eight is how to compete in a no-click world.
    0:30:24 So this comes from several listeners dealing
    0:30:27 with the fallout of lots of Google updates
    0:30:28 over the course of the last 12 months.
    0:30:31 And so Rand Fishkin, formerly of Moz, you know,
    0:30:34 he posted this really thoughtful article last week,
    0:30:38 which he opened by saying surveys, studies, analytics,
    0:30:39 they all show the same thing.
    0:30:41 Getting traffic on the web is harder than ever
    0:30:43 and it’s getting worse much faster
    0:30:45 in the last two years than in the decade before.
    0:30:47 Site owners are faced with two options.
    0:30:49 Compete for the scraps Google
    0:30:50 and the other platforms provide
    0:30:52 or play the game differently by engaging
    0:30:55 in zero-click answers, content and influence.
    0:30:58 So what does it mean to become a center of influence?
    0:30:59 The downside is it’s obviously more work
    0:31:02 than just anonymously cranking out SEO content for Google
    0:31:05 and cashing in on ad revenue and affiliate commissions.
    0:31:08 It means creating a multi-platform presence
    0:31:10 with the goal of owning your topic
    0:31:12 wherever somebody might be looking for it,
    0:31:14 whether that’s Amazon, whether that’s TikTok,
    0:31:16 whether that’s Facebook, LinkedIn, Instagram, wherever.
    0:31:19 Now, I wouldn’t start by trying to be everywhere at once.
    0:31:21 I would take Robert Farrington’s advice
    0:31:23 from a couple of years ago on the show
    0:31:24 where he said, pick two.
    0:31:26 One has got to be your website, your email list
    0:31:29 as your home base, something that you have control over
    0:31:33 and then next, sort with one external platform
    0:31:35 where your target customer is
    0:31:36 and you can learn to play the game
    0:31:38 and build that trust and influence.
    0:31:40 Here’s how Kellen Klein from The Savvy Couple
    0:31:42 put it in episode 605.
    0:31:44 – You have to build a brand,
    0:31:45 something that mean you’ve done a really good job of
    0:31:48 where people are actually going out and searching our brand
    0:31:49 and they’re going into Google
    0:31:51 and they’re giving that that signal
    0:31:52 that people are searching for our brand.
    0:31:54 So I think a lot of the times 80/20 rule,
    0:31:56 I think 80% of the sites that have built
    0:31:57 a really good brand
    0:31:59 and they’re publishing good high quality content
    0:32:00 all the time.
    0:32:02 I think they are definitely riding the wave
    0:32:04 and they’re staying above these updates
    0:32:06 and the companies that are more niche sites
    0:32:08 and they’re not really building an entire brand
    0:32:10 with social media and with an email list
    0:32:11 and with a YouTube channel.
    0:32:13 I think that those are the ones that really got hit,
    0:32:15 specifically ones that were just publishing
    0:32:16 a ton of AI content
    0:32:19 and not having any expertise or different sharing
    0:32:23 their experience or authority or trust within their articles
    0:32:25 and making them better than the next one.
    0:32:27 I think that’s super important to really understand
    0:32:30 the user’s intent when they’re going to search these terms
    0:32:32 and solving it the best way possible.
    0:32:35 – The drawback I see to a social first approach
    0:32:39 is this age old problem of building unborrowed land.
    0:32:41 You’re still subject to the whims
    0:32:42 of social media algorithm changes.
    0:32:45 And yes, you can roll with those and adapt
    0:32:46 like we all have to do.
    0:32:48 But the real key is to bring people
    0:32:50 into something you have more control over,
    0:32:52 namely your email list,
    0:32:54 which is why you see so many Twitter threads
    0:32:57 or LinkedIn posts that end with that call to action, hey?
    0:32:59 If you like this, make sure to grab your free bonus.
    0:33:00 If you like this, here’s the template
    0:33:01 to help you do it on your own.
    0:33:03 If you found this helpful, I share a story,
    0:33:06 just like it every week on my newsletter, sign up here.
    0:33:09 Now, I recently hit 20 years in online business,
    0:33:11 which hopefully makes me sound older than I am,
    0:33:14 but truthfully over the time, the only constant is change.
    0:33:16 Tactics don’t stay the same for long,
    0:33:19 but the broader strategies of serving your audience,
    0:33:21 of diversifying traffic and income sources,
    0:33:24 of building your own email or customer list,
    0:33:25 those have stood the test of time
    0:33:28 and have to imagine will continue to do so.
    0:33:31 I recently had the opportunity to hear from Joe Dacina.
    0:33:34 He is the founder of Spartan Race.
    0:33:37 He came and we hung out at this recent mastermind event
    0:33:38 where he’s like, come by, we’ll do this early morning
    0:33:39 workout with Joe.
    0:33:41 And he’s the founder of Spartan Race.
    0:33:42 That’s all I know going into it.
    0:33:45 I’m like, how muddy are we gonna get?
    0:33:47 Like, what kind of workout does this guy have
    0:33:47 in store for us?
    0:33:49 And I was like, well, it was climbing staircases
    0:33:50 and doing burpees.
    0:33:51 It was not that bad.
    0:33:53 But as he was talking to us,
    0:33:55 a soundbite that stood out for me was,
    0:33:57 if you want to win at marketing today,
    0:34:00 you have to be everywhere all at once all the time.
    0:34:04 And if you have the time and energy and team and budget
    0:34:05 to do that, go for it.
    0:34:08 But I think that puts a lot of unnecessary pressure
    0:34:09 on new entrepreneurs.
    0:34:12 Instead, I think you can pick a lane that suits you
    0:34:14 and suits your audience, get it firing,
    0:34:16 and then layer on additional channels as you go.
    0:34:17 Not all at once.
    0:34:20 The soundbite from Joe that I did really like though,
    0:34:23 was the couch kills more people than swimming with sharks.
    0:34:25 Get started, stay started.
    0:34:27 And a quote is not necessarily about the couch
    0:34:30 or swimming with sharks, but that one I really did like.
    0:34:33 Question nine asks, can you really get paid
    0:34:34 to be an online friend?
    0:34:35 So a little bit of background.
    0:34:37 This question comes from the popularity
    0:34:39 of a site called Rent-A-Friend,
    0:34:41 which had a viral moment a few years ago,
    0:34:44 almost purely from the novelty of it.
    0:34:47 Like, wait, you can really be a friend for hire, number one.
    0:34:50 And then number two, people are really paying for friends.
    0:34:51 So the short answer is yes,
    0:34:53 this is something that you can make money doing.
    0:34:55 And there are a few sites that facilitate
    0:34:57 this type of relationship.
    0:34:59 Sometimes online, but more often in person,
    0:35:01 like for local travel recommendations
    0:35:03 and companionship while you’re in a new city.
    0:35:06 The longer answer is your odds of making money
    0:35:09 as a general online friend are probably pretty low.
    0:35:11 It’s really hard to find success stories
    0:35:14 of people actually making money on these sites.
    0:35:16 And based on the estimated traffic data
    0:35:19 I could find from HREFS and others,
    0:35:22 it looks like the supply of available friends,
    0:35:23 the people wanting to make money,
    0:35:25 far outstrips the demand of people
    0:35:27 looking to hire an online friend.
    0:35:31 Now that said, we are more connected than ever before,
    0:35:33 but there’s also data to suggest we’re lonelier
    0:35:35 and more isolated than we’ve ever been as well.
    0:35:37 So there’s definitely a need
    0:35:38 for connection and companionship.
    0:35:40 You just might need to get a little more niche
    0:35:43 and a little more creative in how you’re providing it.
    0:35:46 Maybe it is teaching English lessons online.
    0:35:49 Maybe it is providing customer support online.
    0:35:53 One of my favorite examples is Devin Ricks from missdevin.com.
    0:35:56 We’ve done a couple episodes on her out-school side hustle
    0:35:58 of hanging out and playing video games with kids.
    0:36:01 Most recently she was on episode 611.
    0:36:03 – I started teaching for outschool.com
    0:36:06 and started by teaching English creative writing classes.
    0:36:08 But I’ve always loved video games,
    0:36:10 so I just put my video game twist on it.
    0:36:12 We would do descriptive writing, but Zelda,
    0:36:14 or like punctuation, but Pokemon.
    0:36:16 And then my students just kept asking me
    0:36:18 for more classes on how to play the video games
    0:36:20 or help them with places where they were stuck.
    0:36:23 And so I started creating social clubs
    0:36:24 where kids could come and game
    0:36:26 in a safe online space together.
    0:36:29 And it just continued to grow and continued to grow.
    0:36:31 And when you and I connected, like you said,
    0:36:32 I was making around 4,000 a month.
    0:36:36 And since then I have hired on 14 teachers to teach with me.
    0:36:39 And last year we broke six figures.
    0:36:41 – Devin is someone who legitimately is getting paid
    0:36:42 to be an online friend.
    0:36:44 Super inspiring and fun business.
    0:36:46 Again, 611, if you wanna check that one out
    0:36:49 and learn more, but a creative example of making money.
    0:36:52 And it’s just a little more niche than just offering up
    0:36:55 an ear to listen to and a face on a webcam
    0:36:57 on some of these other virtual friend type of websites.
    0:37:00 Question 10, this came up a bunch of times
    0:37:02 on my recent trip to FinCon.
    0:37:04 People asked, what keeps you coming back here?
    0:37:06 And what’s next, what are you working on?
    0:37:08 So super blessed to have a network
    0:37:11 of incredible friends and peers and colleagues.
    0:37:13 It’s the people that keeps me coming back to FinCon.
    0:37:15 This was my ninth year in person
    0:37:19 and it is my once a year chance to have a density
    0:37:22 of conversations packed into just a few days
    0:37:24 that is unlike anything else for the rest of the year.
    0:37:26 It’s kind of hard to describe,
    0:37:29 but because everyone has the shared experience
    0:37:31 of trying to build something online
    0:37:33 and spread a positive message online,
    0:37:36 you really quickly get beyond the cursory small talk
    0:37:39 of work and weather and family
    0:37:41 and what new Netflix shows you’re into
    0:37:44 and into the world of goals and visions
    0:37:46 and challenges and obstacles and big ideas.
    0:37:48 And I would challenge you to take stock
    0:37:50 of some of your recent friend conversations
    0:37:52 and ask whether they’re in category one,
    0:37:54 the more cursory small talk category
    0:37:57 or category two, the deeper, more meaningful variety.
    0:37:58 There’s definitely a place for both,
    0:38:00 but the challenge is to surround yourself
    0:38:01 with more people with whom you can have
    0:38:03 the second type of conversation
    0:38:04 and have it not be weird,
    0:38:07 but that’s the, but it’s that in the creative energy
    0:38:09 that comes from it that keeps me coming back
    0:38:10 where people are really open
    0:38:13 about sharing what’s working, what’s not working,
    0:38:15 what new tools and tactics they’re using.
    0:38:17 Now, I always walk away with more ideas
    0:38:19 than I truthfully know what to do with.
    0:38:21 And to be fair, you might have to try several
    0:38:23 different events or groups before you find your people.
    0:38:26 I went to a bunch of affiliate conferences early on
    0:38:29 and never quite found that same level of connection.
    0:38:32 Now, as far as what’s next, what are you working on?
    0:38:35 I’m reminded of a line from Joe from Stacking Benjamin’s
    0:38:36 and from a talk that he did years ago.
    0:38:39 He said, “Look, I’m embarrassed by the work
    0:38:40 I did a year ago and a year from now.
    0:38:43 I hope to be embarrassed by the work I’m doing today.”
    0:38:45 It was this call to keep getting better.
    0:38:48 And you can see it, Joe, just talk about a guy
    0:38:49 who loves his craft.
    0:38:51 I don’t know what they’re at, 1,500, 1,600 episodes
    0:38:54 of Stacking Benjamin’s and just an incredible job
    0:38:55 with what they’ve done and what they’ve built.
    0:38:58 I was at a mastermind event earlier in the year
    0:39:00 and my friend, Chandler Bolt,
    0:39:02 Chandler runs self-publishing.com.
    0:39:04 You always get the question, well, what’s next?
    0:39:04 What are you working on?
    0:39:07 And he’s like the same, just more and better.
    0:39:09 And I was like, that really, really resonated with me.
    0:39:10 There’s always this pressure
    0:39:13 to be working on the next big thing, but it’s okay.
    0:39:15 If the current thing is working
    0:39:18 and you’re happy doing it, that’s okay too.
    0:39:20 So the same, just more and better.
    0:39:22 I mean, this show is where I love spending my time
    0:39:25 and the creative constraint that comes
    0:39:27 with a publishing deadline of every Thursday
    0:39:28 and every other Monday.
    0:39:29 Hey, look, we gotta come up
    0:39:30 with something compelling to publish.
    0:39:33 Now, I left FinCon, I left the event super grateful
    0:39:35 to still get to play the game,
    0:39:38 to have been going to those things for nine or 10 years,
    0:39:40 to be able to get paid to do work.
    0:39:42 I love, and I couldn’t do it without your support.
    0:39:44 So thank you so much for tuning in,
    0:39:47 whether you’re a first-time listener or a long-time listener.
    0:39:48 So what’s next?
    0:39:50 It’s continuing to do my best to help people
    0:39:52 find legit ways to make more money.
    0:39:54 It’s falling in love with that problem, right?
    0:39:56 So big thanks to everyone who submitted questions this week.
    0:39:57 Big thanks to our sponsors
    0:39:59 for helping make this content free for everyone.
    0:40:02 As always, you can hit up sidehustlenation.com/deals
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    0:40:15 of The Side Hustle Show.

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  • 640: Get Paid to Sell Other People’s Stuff: Starting a Consignment Side Hustle

    AI transcript
    0:00:01 (upbeat music)
    0:00:03 – Getting paid to sell other people’s stuff.
    0:00:05 Oh, what’s up, what’s up, Nick Loper here.
    0:00:06 Welcome to The Side Hustle Show
    0:00:08 because your nine to five may make you a living,
    0:00:10 your five to nine makes you alive.
    0:00:12 And this is the show all about making extra money
    0:00:14 and doing it in a low risk way.
    0:00:16 And one method I keep coming back to
    0:00:19 is this idea of starting a consignment business
    0:00:21 that is selling other people’s stuff
    0:00:22 and just taking a percentage.
    0:00:23 They get money, you get money,
    0:00:26 and you’ve got no upfront inventory risk like you would
    0:00:28 if you were starting a traditional physical product business.
    0:00:30 Now, today’s guest has been doing just that
    0:00:33 the last 10 years, starting as a side hustle,
    0:00:36 earning over $10,000 from her first consignment event
    0:00:38 and continuing to grow from there.
    0:00:41 From StatementConsignment.com, Sarah McAfrey,
    0:00:42 welcome to The Side Hustle Show.
    0:00:43 – Thanks for having me.
    0:00:45 – You bet, stick around in this one,
    0:00:48 we’re gonna learn how Sarah got a critical mass of inventory
    0:00:49 for those first events,
    0:00:51 how she marketed them to get buyers in the door
    0:00:54 and how you might start something similar in your own area
    0:00:56 or maybe even online.
    0:00:58 So, Sarah, my understanding is you’re already
    0:01:00 an entrepreneur, you’re running this photography business,
    0:01:03 you’ve got young kids, and then this idea
    0:01:04 gets in your head somehow.
    0:01:06 You’re like, you know what, I’m already juggling a lot,
    0:01:08 but hey, what’s one more ball?
    0:01:09 Let me see if I could pull this off.
    0:01:11 – Yeah, that’s exactly how it happened.
    0:01:13 So I did a kids consignment event,
    0:01:15 selling my kids’ youth clothes,
    0:01:16 and I had no idea what I was doing.
    0:01:18 I just showed up, you know, priced the things,
    0:01:19 showed up to sell them,
    0:01:21 and when I went to pick up my check,
    0:01:24 it was for $800 and it blew my mind.
    0:01:27 – This was you selling your kids’ stuff
    0:01:28 through somebody else?
    0:01:30 – Yes, it was, that’s how I got the idea.
    0:01:32 And after I picked up that check for $800,
    0:01:36 I just thought, why doesn’t this exist for adults?
    0:01:38 There are a lot of kids’ consignment events out there
    0:01:40 and not very many at all for adults.
    0:01:43 And I just thought, I know so many people with clothes
    0:01:45 that’s full of clothes that are in great condition
    0:01:48 that people would buy, why is nobody doing this?
    0:01:50 – Yeah, why is nobody doing this?
    0:01:53 Was there a reason that the people running the kids’ ones
    0:01:54 didn’t do the same thing?
    0:01:57 It isn’t ’cause we’ve gone to those kid events,
    0:01:58 I don’t know if we’ve ever sold anything there,
    0:02:01 but we’ve definitely gone as a customer for them locally.
    0:02:03 So yeah, you’re totally right, that’s the thing.
    0:02:05 – Yeah, and it’s funny because a lot of people
    0:02:07 think they’re similar,
    0:02:09 but adult events are so different from kids.
    0:02:11 We’re willing to buy, you know, whatever for our kids,
    0:02:13 they’re gonna be running around outside, playing in it,
    0:02:16 it’s fine, but when you’re selling adult clothes,
    0:02:18 you have to find the right audience for it.
    0:02:20 We’re a lot pickier, so the sell-through rate’s different
    0:02:22 than kids’ consignment events.
    0:02:24 So they just have to be marketed differently.
    0:02:27 – Okay, okay, so as far as you could tell
    0:02:28 in the initial market research,
    0:02:32 nobody was doing an adult-focused clothing event near you.
    0:02:34 I think our mutual friend, Megan,
    0:02:36 was maybe doing furniture consignment nearby
    0:02:37 who connected us.
    0:02:38 – Yes, she was.
    0:02:40 – But say, hey, there’s an opportunity in the clothing space,
    0:02:43 and what was your first step
    0:02:45 in turning that from idea to reality?
    0:02:47 – Yeah, well, first I tried to make the idea go away
    0:02:49 because it just felt crazy.
    0:02:50 You know, I have two young kids,
    0:02:52 I’m running a photography business,
    0:02:53 I was the breadwinner for my family,
    0:02:56 it felt crazy to divide my attention
    0:02:58 and try to start a whole other business.
    0:03:00 So I really tried to ignore it for a while,
    0:03:01 but I got to where I couldn’t sleep,
    0:03:04 like the idea would not leave me alone.
    0:03:05 And so a couple months later,
    0:03:08 I just decided, you know what, I’m gonna go for this.
    0:03:12 And that night, I found our software that we could use.
    0:03:14 I had a friend who gave me the name that day,
    0:03:16 who named it statement.
    0:03:18 And then I stayed up all night
    0:03:20 building a website on Squarespace.
    0:03:22 And I just thought, you know what,
    0:03:24 this idea will not leave me alone.
    0:03:25 I have to do it, like I had no other choice.
    0:03:29 I love that line, ’cause I’ve had that similar feeling.
    0:03:31 Can’t sleep, the idea won’t leave me alone.
    0:03:33 And sometimes it’s for a video that I wanna make
    0:03:35 or some piece of content that needs to get out.
    0:03:37 And a lot of the times,
    0:03:40 that ends up being a really well, not all the time.
    0:03:42 You know, I’m not gonna pretend to have like 100%,
    0:03:45 batting average or 100% hit rate,
    0:03:46 ’cause sometimes they’re total duds.
    0:03:48 But a lot of times, like when it’s really driven
    0:03:51 from that deep place of interest and excitement
    0:03:56 and curiosity, it tends to launch with a bang.
    0:03:59 But now you gotta go out and find inventory.
    0:04:00 I mean, there’s a lot of moving parts here.
    0:04:03 I gotta find a venue, I gotta find inventory,
    0:04:04 I gotta market the thing.
    0:04:06 So walk me through some of these first steps.
    0:04:08 – Yeah, well, so when I started it,
    0:04:10 I thought this idea is great.
    0:04:11 People are gonna love this.
    0:04:13 People are gonna be beating down my door
    0:04:14 to be a part of this.
    0:04:16 I thought my goal for my first sale
    0:04:17 was to have 100 sellers.
    0:04:20 And what I found is that it was a lot harder
    0:04:22 than I realized to find my first customers.
    0:04:24 And so it took a lot of work
    0:04:27 and it wasn’t really complicated work,
    0:04:28 but it stretched me.
    0:04:31 So I decided that to find my people,
    0:04:33 I was going to call everybody I knew
    0:04:36 who had a closet full of good clothes and just ask them.
    0:04:38 So, you know, it’s a simple thing,
    0:04:41 but it was terrifying to call people I knew
    0:04:43 and put myself out there in that way.
    0:04:45 And so that’s really how I ended up finding
    0:04:48 my first customers was just getting on the phone
    0:04:50 and asking the people I knew to be a part of it.
    0:04:50 – Okay.
    0:04:52 Is there a reason it had to be, you know,
    0:04:57 a limited engagement, one-off weekend type of event versus,
    0:04:58 hey, you got a closet full of clothes,
    0:05:01 I’ll help you sell them through Poshmark or whatever,
    0:05:04 and I’ll take a fee, you can get paid, I’ll get paid.
    0:05:06 Is there a reason it had to be, you know, a big event?
    0:05:10 Like it seems lower risk or maybe lower involvement
    0:05:13 to just kind of do like onesie twosie sales.
    0:05:14 – Yeah, maybe it seems that way,
    0:05:17 but I do believe that sense of urgency
    0:05:20 and that scarcity really drives sales for us.
    0:05:23 The fact that we are only open two times a year,
    0:05:24 total of 10 days a year.
    0:05:27 So I do think that’s, you know, a huge part of our model.
    0:05:29 And also for our owners, for, you know,
    0:05:32 the sale that I started and then our franchise owners,
    0:05:35 for it to be a seasonal thing is just so powerful.
    0:05:36 That’s what draws us to it.
    0:05:38 The fact that we can, you know,
    0:05:40 work really hard for a few months out of the year
    0:05:42 and then have some real downtime, you know,
    0:05:45 as moms, as, you know, business owners for other things
    0:05:48 that freezes up to do, you know, whatever else.
    0:05:51 – Okay, seasons of sprint versus seasons of rest
    0:05:54 versus being always on all the time,
    0:05:56 like trying to move inventory and go to the post office.
    0:05:58 I could see some benefits plus the urgency
    0:05:59 and scarcity of it.
    0:06:01 So you’re messaging, you’re calling up all your friends
    0:06:03 saying, yeah, I’m thinking of putting on this thing.
    0:06:05 Like what’s the, what’s the opener?
    0:06:05 What’s the pitch here?
    0:06:08 – The pitch is, you know, all those clothes
    0:06:10 that are sitting in your closet that you don’t wear.
    0:06:11 I would love to help you sell them.
    0:06:13 You know, people have all kinds of clothes
    0:06:14 that are still in great condition,
    0:06:16 practically new condition.
    0:06:18 A lot of things still are new with tags
    0:06:19 and they’ve spent a lot of money on that stuff.
    0:06:21 They don’t wanna just, you know, drop it off
    0:06:23 in a trash bag to donate.
    0:06:25 So, you know, I was like, let me give you a way to sell that.
    0:06:26 I’ll help you do it.
    0:06:29 You’ll walk away with a paycheck that you can turn around
    0:06:32 and go buy stuff that you actually will wear
    0:06:33 to put in your closet.
    0:06:34 – Yeah, that makes sense.
    0:06:35 So it’s kind of a win-win.
    0:06:37 Like it’s collecting dust anyways.
    0:06:38 Why don’t we turn that into some cash for you?
    0:06:41 Why don’t we turn that into clothes you’ll actually wear
    0:06:42 and go from there?
    0:06:45 So did you end up getting 100 people to say yes?
    0:06:48 – No, no, I had 50.
    0:06:49 So that first event really did,
    0:06:51 it was still a lot of people,
    0:06:53 but it did feel a little bit like a let down.
    0:06:55 You know, it didn’t meet my expectations.
    0:06:57 It was harder than I thought it was gonna be.
    0:07:00 But I think that’s an important part of the story to share.
    0:07:02 You know, for people who are thinking about starting
    0:07:04 a side hustle, that it likely is gonna be harder
    0:07:06 than you think, even if it is this great idea
    0:07:09 that’s gonna, you know, just blow up down the road.
    0:07:11 It takes a lot of work, you know, on the front end
    0:07:12 to get it set up.
    0:07:14 – For sure, where did you host it?
    0:07:17 – Yeah, I hosted it at an event like banquet facility.
    0:07:20 Just right down the road, it was a small place.
    0:07:25 And I drained my savings account for that venue.
    0:07:27 You know, I didn’t have much in my savings account,
    0:07:30 but you know, I really bet everything I had on this
    0:07:32 and believe that it was worth it.
    0:07:35 – What did it cost trying to get a sense of,
    0:07:36 I’ve got risk-free inventory,
    0:07:38 but now I do have to put up front
    0:07:40 for this venue for several days.
    0:07:43 – Yeah, I think it was about $3,500 for that first sale.
    0:07:45 – Okay, so we’re banking on,
    0:07:48 now we gotta get people in the door and, you know,
    0:07:50 multi-day, we’ve had somebody who was doing
    0:07:52 craft workshops recently on the show.
    0:07:55 And she was like, I go after these library community rooms
    0:07:58 or these like community center type of venues
    0:08:00 where they, you know, maybe charge 50 bucks an hour
    0:08:02 or less, you know, it’s like really, really affordable
    0:08:04 to rent and she’s just coming in for a, you know,
    0:08:05 a two hour evening engagement.
    0:08:07 This is a little bit different where it’s like,
    0:08:09 I need a secure location where I can leave inventory here
    0:08:11 for several days.
    0:08:11 – Yeah, absolutely.
    0:08:12 And I really thought, you know,
    0:08:13 we would have a lot of shoppers.
    0:08:16 So I thought we needed a lot of space to fill out
    0:08:19 the inventory to give shoppers space to shop.
    0:08:21 And turns out I didn’t need quite that much space
    0:08:22 for the first event because, you know,
    0:08:24 it was half the size that I thought it would be,
    0:08:26 but we did eventually grow into it.
    0:08:31 – Yeah, it’s something where it’s very visual clothing.
    0:08:32 You know, you can’t just have piles and piles.
    0:08:35 Like you gotta have it on hangers and displays
    0:08:38 and make it look like a retail experience.
    0:08:41 – Okay, so we got the facility locked in.
    0:08:44 We’ve got 50 sellers on board who give you their stuff.
    0:08:49 There’s a tagging and tracking component to this to say,
    0:08:52 well, this item sold and that belonged to so-and-so,
    0:08:54 and now I gotta remember to pay her.
    0:08:57 You mentioned finding software to do that.
    0:08:58 Is that still what you’re using today?
    0:09:01 – Yeah, we still use the same third party software.
    0:09:03 It’s a great system and it makes it so simple
    0:09:05 for us to pay out our people.
    0:09:06 We never have errors in our reports.
    0:09:08 Yeah, so it’s a great system.
    0:09:09 What software is that?
    0:09:10 – My Consignment Manager.
    0:09:13 – I’ll link that up in the show notes for sure.
    0:09:15 Anything else on the tools and tech side
    0:09:17 that just make life easier?
    0:09:19 You mentioned Squarespace, we’ll link that up as well.
    0:09:20 My Consignment Manager is great.
    0:09:21 Anything else?
    0:09:22 – No, that’s about it.
    0:09:23 It really doesn’t take a lot, yeah.
    0:09:24 – Cool, all right.
    0:09:26 Now comes the marketing side of it.
    0:09:30 Getting people in the door to come and buy this stuff.
    0:09:31 – Yeah, so to market our event,
    0:09:33 we in the beginning were just using Facebook.
    0:09:36 You know, Instagram was really new at that time
    0:09:39 and we created a Facebook event
    0:09:40 and started promoting that.
    0:09:45 After a couple of years, we started doing Facebook ads
    0:09:48 and the return on investment for Facebook ads,
    0:09:49 you just cannot deny.
    0:09:52 So we really went all in on Facebook ads
    0:09:54 and that’s become our primary marketing strategy.
    0:09:55 – What’s the ad say?
    0:09:57 Or what’s, give me a,
    0:09:58 paint a picture of the visual here.
    0:10:02 – Yeah, our ads generally start with the location.
    0:10:04 So, you know, now we have 23 locations,
    0:10:06 but originally it was just the Knoxville sale
    0:10:09 and so the ad starts with Hey Knoxville,
    0:10:12 come shop up to 400 closets in one place.
    0:10:15 So we, you know, like to promote how many sellers we have.
    0:10:18 Generally we have about 450 at our original location
    0:10:21 and that is a massive variety of clothes
    0:10:23 that shoppers can’t find anywhere else.
    0:10:24 So, you know, it’s a really great unique
    0:10:26 shopping experience for them
    0:10:27 and that’s what draws them in.
    0:10:28 – Yeah, that’s great.
    0:10:31 Is this in conjunction with the Facebook event
    0:10:33 or the 10 years ago we were doing Facebook events
    0:10:34 like that’s less of a thing now?
    0:10:36 – No, we still do Facebook events.
    0:10:39 We still, you know, a lot of our audiences on Facebook,
    0:10:42 we’re now doing probably equal Instagram ads as well,
    0:10:45 but we get a lot of return from those Facebook events.
    0:10:46 – Okay, I mean, is there a way to track?
    0:10:48 Like, is this, you know, people showing up,
    0:10:50 you know, they click on an ad and I guess that results
    0:10:53 in foot traffic, it seems harder to track than like,
    0:10:55 oh, they made an online purchase
    0:10:57 and I could see that entire click journey.
    0:11:00 – Yeah, it’s true that it is hard to, you know,
    0:11:01 know exactly where they come from,
    0:11:03 but at checkout we like to ask people
    0:11:04 and they tell us how they heard about it
    0:11:07 and it’s always Facebook or Instagram.
    0:11:09 We’re really active during our sale week
    0:11:10 and all of our sellers and shoppers
    0:11:12 are out there promoting too.
    0:11:15 We incentivize them to market with us
    0:11:16 and that really makes a big difference.
    0:11:17 – Ooh, how do you do that?
    0:11:18 – We do giveaways.
    0:11:21 So we give them five ways that they can help us market.
    0:11:24 So they can share our event page,
    0:11:26 they can tag a friend in the comments,
    0:11:28 they can post in their Instagram stories
    0:11:31 or leave us a Facebook or Google review
    0:11:32 and then when they do that,
    0:11:33 they get entered into a giveaway
    0:11:36 and so we draw a winner after our sale for that.
    0:11:37 – What are you giving away?
    0:11:40 – Usually $100 to a small business of their choice,
    0:11:41 like a local small business
    0:11:43 and they get to choose what it’s to, yeah.
    0:11:43 – Okay, cool.
    0:11:46 I like that angle of tapping into the crowd here
    0:11:47 where it’s like, hey, it’s in your interest
    0:11:50 to help fill the store as well, fill the event
    0:11:53 because if nobody comes, that your stuff isn’t selling.
    0:11:54 More with Sarah in just a moment,
    0:11:56 including pricing the items,
    0:11:58 the revenue split between her and the sellers
    0:12:02 and more about her marketing blitz right after this.
    0:12:04 We’re at our local street fair last month
    0:12:07 and my kids are like magnets to any of these vendor booths
    0:12:10 that have a prize wheel or a bowl of candy.
    0:12:12 And one of those booths happens to be
    0:12:14 one of the big name brand wireless carriers.
    0:12:17 So the woman asks me as the kids are collecting
    0:12:20 their little trinket prize, are you a customer of ours?
    0:12:23 And I have to say, no, I’m actually on Mint Mobile
    0:12:24 and have been for a long time.
    0:12:27 So she asks, well, how much do you pay?
    0:12:30 And so I tell her and she says, yeah, I can’t match that,
    0:12:32 which is why I’m excited to partner
    0:12:34 with Mint Mobile for this episode
    0:12:37 because friends don’t let friends overpay for wireless.
    0:12:39 Mint Mobile is just 15 bucks a month
    0:12:41 when you purchase a three month plan.
    0:12:43 And all plans come with high speed data
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    0:12:48 on the nation’s largest 5G network.
    0:12:50 You can use your own phone with any Mint Mobile plan
    0:12:52 and bring your own phone number
    0:12:54 along with all your existing contacts.
    0:12:55 To get this new customer offer
    0:12:58 and your new three month premium wireless plan
    0:13:03 for just 15 bucks a month, go to mintmobile.com/sidehustle.
    0:13:06 That’s mintmobile.com/sidehustle.
    0:13:08 Cut your wireless bill to 15 bucks a month
    0:13:11 at mintmobile.com/sidehustle.
    0:13:15 $45 upfront payment required equivalent to $15 per month.
    0:13:18 New customers on first three month plan only,
    0:13:21 speeds slower above 40 gigabytes on unlimited plan.
    0:13:24 Additional taxes, fees and restrictions apply.
    0:13:26 See Mint Mobile for details.
    0:13:29 What if you no longer needed five separate apps
    0:13:30 for your business bank account,
    0:13:33 expense tracking, invoicing, contractor payments
    0:13:34 and tax planning?
    0:13:36 I’m excited to partner with our new sponsor,
    0:13:39 Found for this episode because Found is business banking
    0:13:42 designed specifically for side hustlers, solopreneurs
    0:13:44 and small business owners like you.
    0:13:47 Under the hood, you’ll find one easy to use app
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    0:13:54 so you can focus on more important things
    0:13:55 like running your business.
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    0:14:02 and there’s no paperwork or credit checks when you sign up.
    0:14:05 One cool feature Found calls them pockets,
    0:14:07 lets you allocate income to certain categories
    0:14:10 like marketing or taxes or profit,
    0:14:11 which is really handy if you wanna practice
    0:14:14 the profit first methodology
    0:14:16 but you really don’t wanna set up a bunch
    0:14:17 of different accounts.
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    0:14:51 Do you have to price everything
    0:14:54 or determine what these hundreds of different items
    0:14:57 might be worth or that seems,
    0:14:59 maybe just crowdsource it and say,
    0:15:01 “Hey, it’s your blouse, tell me what you want for it
    0:15:03 “and we’ll stick a price tag on it.”
    0:15:05 – Yeah, so our sellers price things themselves.
    0:15:07 So when they drop off their items,
    0:15:08 they are ready to go.
    0:15:09 The price tags are on them
    0:15:11 and it’s ready to be put on display
    0:15:13 and we give them a guide in advance
    0:15:15 so they know how to price their items
    0:15:19 and we generally recommend between 50 and 80% off retail price.
    0:15:21 So that gives them a good guide
    0:15:23 and that helps our shoppers know what to expect
    0:15:24 when they come up, come to shop too.
    0:15:25 – Yeah, that’s a, hey Knoxville,
    0:15:27 come shop up to 400 closets in one place,
    0:15:29 50 to 80% off retail.
    0:15:30 – That’s the ad, that’s it.
    0:15:32 – All right, what’s the revenue split?
    0:15:35 For you as the consignment host
    0:15:37 versus what gets passed along to the sellers?
    0:15:39 – Yes, so the sellers keep 60%
    0:15:42 and the consignment owner keeps 40%.
    0:15:44 It’s one of the best splits that you can find.
    0:15:47 I actually did an online consignment recently
    0:15:51 just to test and see what’s our competition doing out there
    0:15:55 and on a pair of jeans that I paid $200 for,
    0:15:58 I made $5 at this online reseller.
    0:15:59 – Wow.
    0:16:01 – And so that just showed me the power
    0:16:02 of what we’re doing with statement.
    0:16:05 Our sellers are earning a much higher percentage
    0:16:06 than they’ll find anywhere else.
    0:16:07 – Got it, got it.
    0:16:09 Is there an online component where it’s like,
    0:16:13 I mean the e-commerce store
    0:16:16 where people could browse inventory and place an order?
    0:16:16 – There’s really not.
    0:16:20 Now we really believe in the power of the in-person sale
    0:16:21 and so much of what we do at statement
    0:16:23 is building our community.
    0:16:25 So we want those people in the building.
    0:16:26 We want them shopping.
    0:16:29 We want them becoming sellers at our next event.
    0:16:32 Then they show up and help work the sale too.
    0:16:35 So yeah, we really find that the power
    0:16:36 of the statement business model
    0:16:38 is in people showing up in person.
    0:16:40 So we do not offer online sales at all.
    0:16:41 – That makes sense.
    0:16:42 Okay, so we’re getting people in the door
    0:16:44 through the Facebook event,
    0:16:45 marketing friends and family.
    0:16:46 The sellers are helping out.
    0:16:47 Hey, spread the word.
    0:16:49 We’re doing Facebook and Instagram ads.
    0:16:51 Anything else to get people in the door?
    0:16:53 Even going back to event number one?
    0:16:57 – Yeah, so we always do local media.
    0:17:00 So we go on the news to talk about it.
    0:17:03 We do an ad in the local newspaper.
    0:17:04 We put out yard signs.
    0:17:07 We take flyers to local businesses.
    0:17:09 I mean, we really max out our marketing.
    0:17:12 That’s really what the job is with statement.
    0:17:15 It’s getting more shoppers in the door.
    0:17:18 So the bulk of my time is spent marketing the event.
    0:17:19 – I believe it.
    0:17:21 It’s limited time only.
    0:17:23 It’s got to happen now or it’s not going to happen.
    0:17:24 – Yes.
    0:17:27 – What’s the pitch to the local news channel
    0:17:29 or local news station to say,
    0:17:31 it seems very self-serving to be like,
    0:17:32 “Would you run my story?”
    0:17:35 So I have to imagine there’s a better PR angle than that.
    0:17:39 – Yes, well, their audience is looking for a good story,
    0:17:41 something exciting that’s happening
    0:17:43 and people love to shop.
    0:17:47 So yeah, we find that our local news stations
    0:17:49 are really excited about having us on
    0:17:52 and we also sometimes incentivize them
    0:17:55 and give them a pre-sell shopping pass
    0:17:56 so they get to shop before everybody else.
    0:17:59 And then they become fans of statement too
    0:18:01 and a lot of our local news reporters
    0:18:02 are now sellers at our sale
    0:18:03 and they come shop every time.
    0:18:04 – Oh, okay.
    0:18:05 Makes sense.
    0:18:08 All right, so let’s say it is opening day.
    0:18:10 You have done your best to spread the word,
    0:18:11 to make this a thing.
    0:18:14 If you have it to be in town and in the market,
    0:18:16 you know about it and then the doors open
    0:18:20 and talk to me about staffing and logistics
    0:18:24 and kind of the day of or the week of the event.
    0:18:26 – Yeah, so the week of the event can be overwhelming.
    0:18:28 It takes a lot of energy.
    0:18:30 It’s a lot of hours to put in, you know,
    0:18:31 during that week of the sale
    0:18:34 and we have developed all the systems and processes
    0:18:36 since that first sale 10 years ago.
    0:18:38 And it’s been a growing process.
    0:18:40 You know, there are plenty of mistakes along the way
    0:18:43 but we’ve put together systems to try to make that
    0:18:46 predictable for our shoppers and for our sellers.
    0:18:48 We try to keep the room really organized.
    0:18:49 You know, at the Knoxville sale,
    0:18:54 we now have over 50,000 items that show up within three days
    0:18:56 that we have to, you know, get on the display floor
    0:18:58 and sell within five days.
    0:19:00 So it really is a time crunch
    0:19:03 and it does take, you know, a pretty big workforce.
    0:19:06 The beauty of that is that our statement sellers
    0:19:07 also become our workers.
    0:19:10 So we usually have about 150 of our sellers
    0:19:12 who will show up and work shifts.
    0:19:14 They get paid hourly and they are the ones
    0:19:17 who really make the event happen the week of the sale.
    0:19:18 We really depend a lot on them
    0:19:20 and they have a sense of ownership of the sale
    0:19:22 because, you know, they’re selling their items too
    0:19:25 and they want shoppers in there buying their stuff.
    0:19:28 So that really helps go a long way with our workforce.
    0:19:30 – Okay, that’s helpful to know.
    0:19:31 Like, no, this is just not,
    0:19:33 with 50,000 items of inventory,
    0:19:36 this is not just you at the cash register taking payments.
    0:19:38 This is, it takes a village.
    0:19:39 – It does, it takes a village.
    0:19:41 Yeah, so we started at that first sale
    0:19:44 with one cash register and now we’re up to five.
    0:19:47 You know, it takes a lot of staffing
    0:19:48 to get shoppers in and out the door
    0:19:50 to try to reduce the lines.
    0:19:52 We don’t want them waiting in lines for a long time.
    0:19:54 So yeah, it does take a lot of people to make it work.
    0:19:57 – Is this just like, I’m picturing like a square,
    0:19:59 you know, credit card reader or something like that
    0:20:00 point of sale?
    0:20:01 – Yes, similar to that.
    0:20:05 – Okay, what happens to the stuff that doesn’t sell?
    0:20:07 Or, I mean, I guess I’m curious in the mark
    0:20:09 of a good event, a 50,000 item event,
    0:20:12 like how much is left over at the end of that?
    0:20:14 – We still have a lot left over.
    0:20:15 You know, we sell a lot of stuff,
    0:20:17 but the difference with adult consignment
    0:20:20 is it’s a lower sell through rate than kids consignment
    0:20:22 because adults are just pickier
    0:20:24 about the way things fit and the brand and the color.
    0:20:25 – Yeah.
    0:20:26 – So it is a harder sell.
    0:20:28 So we do have a lot left over still at the end,
    0:20:31 but our sellers can come pick up what doesn’t sell.
    0:20:34 That’s up to them and whatever does not get picked up
    0:20:35 is immediately donated.
    0:20:39 And we fill a massive trailer full of donations every time
    0:20:42 that really makes an impact to those donations
    0:20:42 go to a good place.
    0:20:43 – Yeah, I got it.
    0:20:44 Okay, if you want it back,
    0:20:46 if you want to try and sell it on your own,
    0:20:47 if you want to try and sell it at the next event,
    0:20:49 you’re welcome to do so.
    0:20:50 And if you just want it out of your closet,
    0:20:51 hey, we’ll donate it for you.
    0:20:53 – We’ll take it off your hands, yes.
    0:20:55 – All right, so five days done,
    0:20:57 the dust settles after event number one.
    0:21:00 You’ve sold as much stuff as you could sell.
    0:21:02 You’ve recouped your investment in terms of the venue,
    0:21:04 in terms of the advertising.
    0:21:07 And now you’re like, I guess we just keep doing that
    0:21:08 every six months.
    0:21:10 What happens next?
    0:21:12 – Yeah, so after the first couple of events,
    0:21:15 it’s interesting, everyone in my life who loved me
    0:21:17 encouraged me to not keep doing it
    0:21:22 because it was such an investment of my time and my energy.
    0:21:25 And in the beginning, it was a very small return.
    0:21:29 I didn’t go in the hole, but in terms of profit,
    0:21:30 it was minimal.
    0:21:32 – In terms of like the effective hourly rate
    0:21:34 that it took to create that.
    0:21:36 – Yes, yeah, is this really worth it?
    0:21:37 Are you sure you want to keep doing this?
    0:21:38 And it just took a lot out of me
    0:21:40 because it’s a lot of interacting with people
    0:21:42 and I’m naturally more of an introvert.
    0:21:45 So it was just demanding of me to make it through that week.
    0:21:48 But that’s something that I decided is worth it.
    0:21:50 I have this vision, I see where this is going.
    0:21:53 I believe in it and I’m gonna keep doing it,
    0:21:56 despite what the other people are telling me I should do.
    0:21:58 – Yeah, people are telling you maybe not,
    0:22:00 and maybe the math, it worked.
    0:22:01 It wasn’t a money loser,
    0:22:03 but in terms of the hourly investment
    0:22:05 and just like the effort and energy that went into it,
    0:22:09 you’re like, ah, should I have just gotten another job
    0:22:11 or booked more photography gigs,
    0:22:11 whatever it could have been.
    0:22:12 – Exactly.
    0:22:15 – But you see this path forward to be like, well,
    0:22:19 I think there’s a way to turn this into something else.
    0:22:21 And so you do dust off and say, okay,
    0:22:22 we’re gonna do this again.
    0:22:23 And then it’s a matter of, I guess,
    0:22:25 re-engaging the same sellers,
    0:22:27 expanding the network of sellers
    0:22:29 to try and make the next event bigger,
    0:22:31 better, faster, more profitable.
    0:22:31 – Yeah, absolutely.
    0:22:34 And the primary way we did that is
    0:22:36 as shoppers were checking out,
    0:22:38 we connected with them individually
    0:22:41 and said we would love for you to sell at our next event.
    0:22:43 At that time, it was just a pencil and paper.
    0:22:44 Write down your email address here.
    0:22:46 We’ll add you to our list.
    0:22:49 Now we have QR codes they can scan to automatically sign up.
    0:22:50 It looks a little fancier now,
    0:22:52 but in the beginning it was just bare bones
    0:22:56 and just asking people one at a time to show up next time.
    0:23:00 And now we end up with about 80 to 90% of our sellers,
    0:23:02 our return sellers each time.
    0:23:04 So once they get that paycheck,
    0:23:05 they want to come back and keep doing this.
    0:23:06 – That makes sense.
    0:23:08 And I really like the tactic of adding shoppers
    0:23:10 to the email list to your point earlier
    0:23:11 about the Facebook ads.
    0:23:13 It’s like, that’s still an anonymous person.
    0:23:15 Even when they walk in the door,
    0:23:15 we don’t know who they are,
    0:23:17 but when they check out and they buy something,
    0:23:20 there’s that point of interaction where you could say,
    0:23:22 hey, even if it’s just pen and paper,
    0:23:26 you know, now we can get a little more automated,
    0:23:28 a little more technical with how we capture that email,
    0:23:30 but like some way to contact that person again.
    0:23:33 This is just a stranger the night that we’ll never see.
    0:23:35 – Yeah, they just walk out the door and never to return.
    0:23:36 Yeah, we’re always trying to get them to come back.
    0:23:39 And most of our shoppers actually come back multiple days.
    0:23:40 You know, we’re open for five days.
    0:23:43 And so a lot of them will come shop three of those five days.
    0:23:45 So it’s not like they just show up once,
    0:23:47 they come back over and over again, each event.
    0:23:48 – Interesting.
    0:23:51 And you find it’s almost like a circular inventory flow
    0:23:54 where there’s some people I imagine are buyers only,
    0:23:56 but it sounds like a lot of the sellers
    0:23:59 are buying each other’s stuff and they’re working the events
    0:24:01 and they’re coming back and doing it again day after day
    0:24:02 and year after year.
    0:24:03 – Yeah, absolutely.
    0:24:05 It is a cycle we see.
    0:24:06 It’s so funny.
    0:24:08 A lot of my friends will end up buying my own items.
    0:24:10 Yeah, it’s interesting to watch, you know,
    0:24:12 your clothing get a second life somewhere else.
    0:24:16 – Yeah, we get a lot of hand me down clothes for the kids
    0:24:19 and whenever we go and visit them,
    0:24:20 they’re always like, I remember that shirt
    0:24:22 or you know, that was a favorite, you know,
    0:24:25 that it’s getting a second and third life.
    0:24:26 – Exactly.
    0:24:28 – At what point do you say,
    0:24:31 okay, I’m limited here by just inventory supply.
    0:24:34 I’m limited here by my own.
    0:24:36 And like, there’s a, you can’t do this every weekend
    0:24:39 because then it doesn’t have that event urgency feel to it.
    0:24:40 But I could do it if I was in a different,
    0:24:43 if I had a different inventory pool to pull through.
    0:24:44 At what point do you start looking
    0:24:46 at this geographic expansion?
    0:24:48 – Yeah, so a couple of years in,
    0:24:51 I started noticing that people kept asking me to do,
    0:24:53 you know, bring statement to another city.
    0:24:57 People were traveling in from other states to shop our sale.
    0:24:58 And I really started thinking, you know,
    0:25:00 do I want to do this somewhere else?
    0:25:03 And I decided, I didn’t have the energy to, you know,
    0:25:05 do additional events in other locations.
    0:25:08 But what I could do is put together like a business
    0:25:12 in a box and let other women, you know, purchase that.
    0:25:15 And I teach them how to run their own consignment sale
    0:25:16 in a different location.
    0:25:18 And that’s been how we’ve expanded.
    0:25:21 – This is pre-franchising or this is the franchise?
    0:25:22 – This is the franchise, yeah.
    0:25:24 – Okay, at what, like how, how long ago,
    0:25:25 how long has that been going?
    0:25:28 – So we started franchising in 2022,
    0:25:31 but it’s an idea that I had for probably five years
    0:25:32 before that, you know, yet again,
    0:25:34 it was one of those scary ideas.
    0:25:35 Why would I do this?
    0:25:38 This feels crazy, you know, this business is going great.
    0:25:40 Why would I, you know, start a whole new thing?
    0:25:42 But yet again, it was another idea
    0:25:43 that wouldn’t leave me alone.
    0:25:45 And I saw the power of this business model, you know,
    0:25:47 it really makes an impact on people’s lives.
    0:25:50 It gives them a way to make some extra cash when they need it.
    0:25:53 It gives our shoppers a way to save money on clothes
    0:25:54 that they need to buy, you know,
    0:25:57 and then we benefit, you know, local organizations too.
    0:25:59 And I just was excited about the possibility
    0:26:02 of seeing that impact expand outside of my own,
    0:26:03 reach my own territory.
    0:26:05 – Yeah, and it’s something where if you can lay
    0:26:07 the groundwork and build that network,
    0:26:11 like it sounds like you have become the go-to person
    0:26:14 for this network of fashion-minded clothes,
    0:26:17 like women and moms to buy and sell stuff.
    0:26:19 And like, if you could become that central hub
    0:26:21 and really start to build the event over time,
    0:26:24 like the example near us is not in clothing,
    0:26:27 but it’s like winter clothing and outdoor equipment.
    0:26:29 It’s the Newport High School Ski Swap,
    0:26:31 like been going on for as long as I can remember,
    0:26:32 like 30 plus years.
    0:26:34 And there’s a big fundraiser in their case for the PTA,
    0:26:37 but it’s become an event that people know to look forward to.
    0:26:39 They know that’s where they’re gonna get their gear
    0:26:41 and they know that’s where they can sell their gear too.
    0:26:43 So it’s something that over time,
    0:26:45 I think can really start to snowball a little bit.
    0:26:45 – Yeah, absolutely.
    0:26:47 And especially when it’s that limited time,
    0:26:49 it’s like you only have this one week to do it.
    0:26:50 So people don’t miss it.
    0:26:51 They make sure they get it on their calendar.
    0:26:55 The franchise thing is always as I see,
    0:26:56 like diverging paths here.
    0:26:59 Number one is like, recruit, boots on the ground.
    0:27:02 You’re gonna be my agent in Nashville.
    0:27:05 You’re gonna be my agent in Memphis, in Atlanta, wherever.
    0:27:06 And that’s one way to go.
    0:27:07 And then the other way would be,
    0:27:09 well, why don’t I just create the online course?
    0:27:11 It’s like very popular on the side hustle show.
    0:27:12 We’re just gonna create the online course,
    0:27:13 how to start your own consignment business.
    0:27:17 And then lane number three is like a much steeper mountain.
    0:27:19 And this is the kind of the franchise route
    0:27:22 where it’s like I got all this regulatory red tape
    0:27:23 and franchise disclosure requirements.
    0:27:26 Like it’s a steeper, steeper, more harrowing path.
    0:27:28 – Yeah, it’s funny you use that metaphor
    0:27:29 because I’m a hiker.
    0:27:32 So of course I’ve preferred the steep hike of the mountain.
    0:27:35 And the funny story is that I actually did try to start
    0:27:37 doing it as an online course.
    0:27:39 And I actually put it out there.
    0:27:43 I had two buyers and it actually was a decent amount
    0:27:47 of revenue and like the day that I sold those,
    0:27:49 my body was like, no, this is not right.
    0:27:50 I don’t feel good about this.
    0:27:51 This is not it.
    0:27:54 And I refunded their money and said, I’m so sorry.
    0:27:56 You know, I just don’t feel right about this.
    0:27:58 It doesn’t feel like the right move.
    0:27:59 And so they got their money back
    0:28:01 and it took me a few more years
    0:28:03 to actually put the franchise model together.
    0:28:05 But I just knew that was the real way to go,
    0:28:07 the real mountain we needed to climb.
    0:28:10 – Yeah, what’s different in your mind versus like,
    0:28:12 hey, here’s the playbook.
    0:28:14 It’s in, you know, on demand video format
    0:28:16 versus like a more structured, you know,
    0:28:19 playbook processes guidelines like on the franchise side.
    0:28:21 – Yeah, so as a franchise,
    0:28:24 we are just so much more fully developed.
    0:28:28 We, you know, they get access to everything they need.
    0:28:30 And not only like our operations manual
    0:28:32 that they can read through that essentially
    0:28:34 could be an e-course or something like that,
    0:28:37 but they get access to me and our corporate office
    0:28:40 that is emotional support.
    0:28:41 You know, we’re their business coach,
    0:28:43 their emotional support, we hold their hand,
    0:28:46 we answer the phone when they’re in tears
    0:28:47 and don’t know how to handle something.
    0:28:49 All of those things that are so hard
    0:28:50 as a new business owner,
    0:28:52 when you’re just figuring it out on your own,
    0:28:54 they get support through those things.
    0:28:56 So it’s just a much better way for us to serve them.
    0:28:57 – Yeah, that makes sense.
    0:29:00 So you had 23 locations, I think you said?
    0:29:02 – 23 locations, yeah, it’s wild.
    0:29:04 – Expanding and more to come.
    0:29:05 – Yes, and more to come.
    0:29:09 Yeah, we started this, we started 2024 with eight locations
    0:29:13 and now it’s October and we have 23
    0:29:15 and hopefully a couple more by the end of the year.
    0:29:15 – Yeah, that’s great.
    0:29:18 People are taking it and running with them.
    0:29:19 More with Sarah in just a moment,
    0:29:22 including some of the mistakes and challenges
    0:29:23 that come with running this business,
    0:29:25 where her time is spent today
    0:29:28 and her goals for the future of statement consignment
    0:29:29 right after this.
    0:29:33 Being an entrepreneur and being able to work remotely
    0:29:34 definitely has its perks.
    0:29:38 I’ve recorded podcasts everywhere from Vietnam to Italy,
    0:29:39 drafted newsletters from Japan,
    0:29:42 hosted mastermind meetings from Spain,
    0:29:43 ended up being the middle of the night
    0:29:45 to get to US business hours.
    0:29:48 And outlined courses in Mexico.
    0:29:51 The common thread of all of these trips though is Airbnb.
    0:29:54 We love being able to get exactly what we’re looking for
    0:29:58 in a place to stay and have a more local experience
    0:30:00 than staying in some giant hotel chain.
    0:30:01 And you know me, I’m always thinking about
    0:30:04 the next side hustle idea, the next income stream, right?
    0:30:06 And one that’s at the top of the list
    0:30:09 is hosting our place on Airbnb while we’re traveling.
    0:30:11 That way the house doesn’t have to sit empty.
    0:30:14 We could use the income to help pay for the trip.
    0:30:16 And we’ve heard from several successful
    0:30:17 Airbnb hosts on the show.
    0:30:20 And what’s interesting is a lot of them started
    0:30:22 with almost that exact strategy,
    0:30:25 running their place or even a spare room
    0:30:26 while they’re out of town.
    0:30:28 Taking inspiration from that,
    0:30:30 you might have an Airbnb right under your nose.
    0:30:33 In fact, your home might be worth more than you think.
    0:30:37 You can find out how much at Airbnb.com/host.
    0:30:40 That’s Airbnb.com/host
    0:30:42 to find out how much your home is worth.
    0:30:46 – Earlier you mentioned some mistakes
    0:30:47 that were going on during these sales.
    0:30:51 Curious if you have a story or two about a mistake
    0:30:52 or something that surprised you
    0:30:54 in running the consignment events.
    0:30:57 – There are some challenges at the end of our sale
    0:31:00 when our shoppers or actually our sellers
    0:31:03 are coming back to find their items that didn’t sell.
    0:31:05 And sometimes it can be really hard to find them.
    0:31:08 And of course, we have some things that go missing
    0:31:10 that happens in any kind of store situation.
    0:31:12 And I always let someone else handle that
    0:31:14 because it was some negative feedback
    0:31:16 that I didn’t want to have to deal with.
    0:31:18 And that did not go well.
    0:31:20 And I learned that I need to handle
    0:31:22 those complicated situations myself
    0:31:24 and be able to handle that negative feedback
    0:31:26 and kind of grow a backbone.
    0:31:29 And so that’s something that I really did learn over time
    0:31:31 is how to handle that as a business owner.
    0:31:34 – Yeah, that is a scenario where we often wish
    0:31:37 that the house was as easily searchable as Gmail.
    0:31:39 It’s like, where are the keys?
    0:31:40 Where’s my hat?
    0:31:41 Where is the thing?
    0:31:42 It’s gotta be the same here.
    0:31:45 You’re looking at thousands of items of inventory.
    0:31:47 Well, where’s my stuff?
    0:31:48 I didn’t want it to be donated.
    0:31:49 I didn’t sell it, want it back.
    0:31:51 Needle in a haystack in a lot of ways.
    0:31:52 – It is, yeah.
    0:31:54 And 10 people can go look for that item
    0:31:56 and it’s the 11th person that finds it, you know?
    0:31:57 Yeah, it can be a challenge.
    0:31:59 – Yeah, there’s 100 pairs of jeans here.
    0:32:00 Which one is yours?
    0:32:03 Like, I don’t know, take one that looks similar.
    0:32:04 No, that’s somebody else’s.
    0:32:09 Anything else surprised you in running these?
    0:32:11 – Yeah, it always surprises me.
    0:32:12 People’s excitement about it.
    0:32:15 You know, I’ve always been excited about it
    0:32:17 and had this vision and this dream.
    0:32:20 But it still surprises me when people line up
    0:32:22 outside the door to get in, you know,
    0:32:25 on our first day or on our half off day.
    0:32:27 And, you know, they just about charge the room.
    0:32:29 Like, they’re so excited to get in there to shop.
    0:32:34 And I’ve now had 21 sales and that never gets old.
    0:32:37 That never doesn’t surprise me how excited people are.
    0:32:39 – Yeah, I’m picturing like the Walmart
    0:32:40 Black Friday type of crowd.
    0:32:42 I’m like, oh, when is the door gonna open?
    0:32:42 Okay.
    0:32:44 – It’s similar, yeah.
    0:32:45 – So you mentioned half off day.
    0:32:48 I would be remiss if I didn’t poke at that for a second.
    0:32:50 So this is the end of the thing,
    0:32:52 like everything must go type of deal.
    0:32:54 – Yeah, so our last day, our sellers get to decide
    0:32:57 if they want to discount their items for half off day.
    0:32:59 And so on the price tag, it will say discount yes
    0:33:00 or discount no.
    0:33:02 And if it’s discount yes, it’ll be half off.
    0:33:05 – Okay, this is something that our local, you know,
    0:33:08 sporting goods consignment does too.
    0:33:10 In a different way, they’re like, here’s the price.
    0:33:13 You know, here’s the price after December 1st.
    0:33:15 Here’s the price after December 15th.
    0:33:17 And they kind of like stair step it down.
    0:33:19 And so as the buyer, as the shopper, like,
    0:33:20 do I gamble?
    0:33:21 Do I wait?
    0:33:22 And it’s like, ah.
    0:33:25 – Yes, it will not be there if you wait.
    0:33:25 – Yeah, yeah, yeah.
    0:33:26 And so I started like, forget it.
    0:33:27 I just, I’m here now.
    0:33:28 Like, let’s just do it.
    0:33:29 So that’s really interesting.
    0:33:32 Like a little psychological play here, you know,
    0:33:34 that people could see on the tag like,
    0:33:35 I should probably just get it now.
    0:33:36 – Yeah, yeah, exactly.
    0:33:37 Yeah, it’s like we want it to sell.
    0:33:40 So that’s our, you know, last effort on half off day.
    0:33:41 Like, take this stuff.
    0:33:42 Come on, we’re about to close.
    0:33:43 We want it to go out the door.
    0:33:45 – Okay, fair enough.
    0:33:48 Where is your time going these days?
    0:33:49 You’re still doing photography?
    0:33:51 Or what’s a day in the life?
    0:33:53 – Oh, so once I started franchising,
    0:33:55 photography ended completely.
    0:33:59 I walked away from that because I just saw
    0:34:00 the vision for this is so much bigger.
    0:34:02 So I went all in with statement.
    0:34:06 And so most of my time is now spent on the franchise.
    0:34:08 Statement knocks fill my original event.
    0:34:11 Now, you know, we have so many systems and processes
    0:34:13 that are automated that it does not take a lot
    0:34:15 of my time and energy these days.
    0:34:17 So I’m able to give my time and energy
    0:34:19 to other business owners who are ready
    0:34:22 to start their own consignment sales in their cities.
    0:34:24 And that’s, you know, what I’m doing day to day.
    0:34:26 – All right, that’s exciting.
    0:34:30 Any goals or things that you’re excited about
    0:34:31 coming into the new year?
    0:34:34 – Yes, I’m planning to build a house in the mountains.
    0:34:36 That’s my personal goal.
    0:34:38 And, you know, just keep growing this franchise.
    0:34:41 I, my goal is for us to have a hundred locations.
    0:34:43 And once we do that, a hundred more.
    0:34:46 The demand for this is just increasing.
    0:34:49 Even in Knoxville, we have two locations
    0:34:51 and we have wait lists of hundreds of people
    0:34:53 even with two locations.
    0:34:56 So we just want to get this out there to the people.
    0:34:57 I think people are ready for it.
    0:34:59 They’re looking for it.
    0:35:00 So we’re just going to keep growing.
    0:35:01 – It’s interesting.
    0:35:03 We were putting together this post on the site
    0:35:05 of like, you know, what are the best items
    0:35:07 to flip for a profit?
    0:35:10 And we came across this, you know, secondhand fashion.
    0:35:12 And I forget if it was Thread Up or Depop
    0:35:14 or one of these services, but they, you know,
    0:35:16 showed the chart just like going up and to the right of like,
    0:35:18 how, you know, it’s a, a climbing trend,
    0:35:21 whether it’s from a sustainability standpoint
    0:35:23 or a cost savings standpoint,
    0:35:27 but just people buying more and stuff, more stuff secondhand.
    0:35:29 – Yes, I actually just looked at that report yesterday,
    0:35:30 the Thread Up report.
    0:35:33 Yeah. And I think it says this year
    0:35:38 that resale is supposed to grow 15 times faster than retail.
    0:35:41 I mean, consumers are just looking for, you know,
    0:35:44 the opportunity to buy secondhand more than ever.
    0:35:46 And it’s just blowing up.
    0:35:49 So it’s a really smart time to get into this industry.
    0:35:51 – Do you think it’s a cost savings motivator?
    0:35:52 What’s, what’s driving that?
    0:35:55 – I think originally, like 10 years ago when I started,
    0:35:57 that was the primary force.
    0:35:59 And I still think it’s the number one reason for the growth,
    0:36:02 but I think more people are interested in sustainability.
    0:36:05 And, you know, doing things that are,
    0:36:06 are good for the environment.
    0:36:09 And this is an opportunity for them to shop in a way
    0:36:11 that isn’t harmful for the environment.
    0:36:13 – Yeah, I think it’s, it’s a really interesting place
    0:36:17 to play in from the, I mean, a crowdsource inventory
    0:36:18 without any upfront cost.
    0:36:20 It’s a super fragmented market.
    0:36:23 Like it didn’t even exist in your area.
    0:36:26 You know, the kids event existed and say,
    0:36:29 well, I could take that idea, pivot it to a different niche,
    0:36:31 a different market and go to town with that.
    0:36:33 Like in our area, the ski swap exists,
    0:36:36 but I don’t know if like the clothing market exists.
    0:36:39 So super fragmented or non-existent to say,
    0:36:41 there’s an opportunity to come in and build that,
    0:36:43 to make it a thing and hopefully have that kind of longevity
    0:36:45 and staying power where, you know,
    0:36:46 each year kind of snowballs
    0:36:48 and builds a little bit more momentum.
    0:36:50 So I’m really interesting stuff and completely different.
    0:36:52 I thought this was going to be, you know, Poshmark
    0:36:53 and you know, take people’s stuff
    0:36:55 and you know, just, you know, message my friends
    0:36:57 and neighbors, hey, you got some stuff lying around,
    0:36:58 I can help you sell it.
    0:37:01 We’ve done a little segments on eBay consignment
    0:37:03 where we had a woman who was doing,
    0:37:04 like she specialized in these, you know,
    0:37:06 one particular brand of doll
    0:37:08 that you would go for hundreds of dollars
    0:37:10 and just became known as the go-to purse
    0:37:12 that really building up your network
    0:37:14 and reputation in a specific industry
    0:37:15 can work really well.
    0:37:17 But that’s what’s, I don’t know,
    0:37:20 there’s some notes that’s been going on in my hand.
    0:37:25 Statementconsignment.com meant like, like minting a coin,
    0:37:27 Statementconsignment.com where you can find Sarah
    0:37:29 or consignmentfranchise.com.
    0:37:30 You want to learn more about that
    0:37:33 and maybe setting up something like this in your own town.
    0:37:34 Sarah, this has been awesome.
    0:37:36 Thank you so much for joining me.
    0:37:38 Let’s wrap this up with your number one tip
    0:37:39 for side hustle nation.
    0:37:42 – Yeah, my number one tip is to start today.
    0:37:44 If you have an idea that, you know,
    0:37:45 you have a vision for it,
    0:37:47 nobody else is going to make that happen,
    0:37:50 but you and I believe inspiration is perishable.
    0:37:52 And when you are inspired, you have to run with it.
    0:37:54 So start today, put pen to paper today,
    0:37:56 make an appointment, you know,
    0:37:59 get it on your calendar and actually get it going today.
    0:38:00 – Absolutely.
    0:38:01 But if it’s not on the calendar, it doesn’t exist.
    0:38:02 It’s not going to happen, right?
    0:38:03 You got to prioritize it.
    0:38:08 And there’s a little print on our wall in the hallways.
    0:38:10 You know, everything got a lot easier
    0:38:12 once he realized there was exactly enough time
    0:38:14 for all the things that were important to him.
    0:38:16 And that just is a little reminder for beings.
    0:38:17 My to-do list is never ending.
    0:38:19 There’s always more ideas than there are time,
    0:38:21 but it’s like, hey, by definition,
    0:38:24 you vote your priorities with your time and say,
    0:38:26 okay, this is what is going to get done.
    0:38:27 Inspiration is perishable.
    0:38:29 That’s the note that I wrote down at the very top.
    0:38:31 The idea wouldn’t leave me alone.
    0:38:33 And so I hope that you have, as listeners,
    0:38:35 more ideas that won’t leave you alone
    0:38:37 as a result of listening to this show.
    0:38:40 Just something that I, we got to give it a shot.
    0:38:43 So very much appreciate you joining me.
    0:38:45 If you’re new to The Side Hustle Show,
    0:38:46 thank you for joining us today.
    0:38:49 Make sure to hit that subscribe or follow button
    0:38:50 in your podcast app.
    0:38:51 That way you’ll never miss an episode.
    0:38:53 We’ve got some great stuff coming up.
    0:38:56 And if you’re staring at that 600 plus episode archive
    0:38:58 and you’re wondering,
    0:39:00 where am I supposed to start with this?
    0:39:02 One easy thing, I would love to have you binge
    0:39:03 on the whole archives.
    0:39:04 That’d be awesome.
    0:39:05 But one easy thing you can do
    0:39:07 is I get yourself a personalized playlist.
    0:39:09 How it works is you go to hustle.show,
    0:39:12 answer a few short multiple choice questions,
    0:39:16 and it will recommend an eight to 10 episode playlist
    0:39:17 based on your answers,
    0:39:18 episodes that hopefully are going to be
    0:39:20 the most relevant and most impactful
    0:39:23 for you based on your side hustle interests,
    0:39:24 your side hustle goals.
    0:39:25 Again, that’s hustle.show.
    0:39:28 Thousands of listeners have already claimed theirs.
    0:39:29 And I want to invite you to be next.
    0:39:31 Big thanks to Sarah for sharing her insight.
    0:39:32 Big thanks to our sponsors
    0:39:34 for helping make this content free for everyone.
    0:39:37 You can hit up side hustle nation.com/deals
    0:39:39 for all the latest offers from our sponsors in one place.
    0:39:40 That is it for me.
    0:39:42 Thank you so much for tuning in.
    0:39:43 If you’re finding value in the show,
    0:39:45 the greatest compliment is to share it with a friend.
    0:39:47 So fire off a text message.
    0:39:49 Maybe it’s your thrifty neighbor
    0:39:52 who loves looking at different clothing items
    0:39:54 and say, this might be perfect for you.
    0:39:56 Until then, let’s go out there and make something happen.
    0:39:57 And I’ll catch you in the next edition
    0:39:59 of the side hustle show.

    How do you make extra money in a low-risk way? And one method I keep coming back to is the idea of starting a consignment business.

    So you’re selling other people’s stuff and just taking a percentage. They get paid, you get paid, and you’ve got no upfront inventory risk like you’d have with a traditional physical product business.

    Sarah McAffry of Statemint Consignment earned over $10,000 from her first consignment event and has continued to grow from there. She has been crushing it in this space for the last 10 years, and it has now expanded to 23 locations across the country.

    Tune in to Episode 640 of the Side Hustle Show to learn:

    • How Sarah got her first 50 sellers to trust her with their inventory
    • Her marketing strategies to get buyers in the door
    • How you might start something similar in your own area

    Full Show Notes: Get Paid to Sell Other People’s Stuff: Starting a Consignment Side Hustle

    New to the Show? Get your personalized money-making playlist here!

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