Author: Young and Profiting (YAP) with Hala Taha

  • Dr. Aditi Nerurkar: How to Rewire Your Brain to Stress Less and Relax More | E301

    AI transcript
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    0:01:14 Stress is the great equalizer, but the goal of life is really about making sure that this
    0:01:18 stress can serve you rather than harm you.
    0:01:21 Resilience and stress go hand in hand.
    0:01:26 Every single society has some concept of toxic resilience because it’s a manifestation
    0:01:28 of hustle culture.
    0:01:32 Multitasking is a myth, it’s a scientific misnomer, there’s actually no such thing.
    0:01:37 Life is noisy in 2024, how are we going to quiet down the noise?
    0:01:38 It’s just about…
    0:01:56 Welcome back to the show, Young and Profiters.
    0:01:58 Today we have a very important topic.
    0:02:00 We’re going to be covering stress and burnout.
    0:02:05 As entrepreneurs, we are even more stressed than the general population.
    0:02:11 We deal with more uncertainty and unpredictability, we have a lot of dependency on our clients,
    0:02:15 our customers, our employees, our families are dependent on us.
    0:02:17 We’re also more socially isolated.
    0:02:22 On top of all this, we’re very passionate and passion is a double-edged sword.
    0:02:26 The more passionate you are, the more emotionally dependent you are on your work, where every
    0:02:31 failure seems like a personal failure, a personal setback.
    0:02:33 And so as entrepreneurs, we’re more prone to stress.
    0:02:38 In fact, 25% of entrepreneurs believe that they’re burnt out right now.
    0:02:44 So I’m bringing on Dr. Aditi Naurakar to the show to help us reverse our burnout and stress.
    0:02:48 She’s an expert on the topic, she’s a doctor and author, a TV correspondent, she wrote
    0:02:50 a new book called The Five Resets.
    0:02:54 I can’t wait for this conversation, it’s so important to take care of our mental health
    0:02:55 Young and Profiters.
    0:03:00 So without further ado, here’s my conversation with Dr. Aditi Naurakar.
    0:03:03 Hi Aditi, welcome to Young and Profiting Podcast.
    0:03:05 It’s such a pleasure to be here, Hala.
    0:03:07 I’m so excited for this conversation.
    0:03:11 I actually have been studying mental health and business for the past few weeks.
    0:03:16 I just had this webinar this past Wednesday where I was sponsored by BetterHelp and I
    0:03:22 covered things like neurodiversity and entrepreneurship, mental health and entrepreneurship, stress burnout
    0:03:27 relationships, and I had so much fun studying for this and I had wished our conversation
    0:03:30 was just a little bit earlier, but I’m doing it again next week, so I’m like, whatever
    0:03:34 I learned from Aditi, I’m just going to put it in the presentation and use it.
    0:03:37 I can’t wait to just learn from you today.
    0:03:42 So my first question to you is just to really understand how stressed are we all?
    0:03:44 How stressed are we as a society?
    0:03:48 I know we’re just coming out of the pandemic, so can you help shed some light on this?
    0:03:54 We are seeing unprecedented rates of stress and burnout right now, Hala.
    0:03:58 As a doctor, I’ve known that stress and burnout has always been something that people certainly
    0:04:04 come to me and other doctors about, but the statistics are staggering right now based
    0:04:11 on lots of different sources and data from different touchpoints here in the US and abroad.
    0:04:17 We’re seeing rates of 70 to 74% of stress and burnout and that number is slightly higher
    0:04:20 in those who are entrepreneurs.
    0:04:25 That’s like saying in a room of 30 people, 21 people are struggling with stress and burnout.
    0:04:28 So if you feel this way and you’re an entrepreneur, you are not alone.
    0:04:33 It is not your fault and there is a way out based on what we’re going to talk about today.
    0:04:34 Amazing.
    0:04:38 And to your point, entrepreneurs feel so stressed out and I personally believe one of the reasons
    0:04:43 why it’s one of our strengths is that we’re so passionate, right?
    0:04:48 But being passionate is actually a double-edged sword because we then really tie ourselves
    0:04:49 with our work.
    0:04:50 We are our business.
    0:04:56 So then anytime there’s any sort of setback or failure, we feel like it’s a personal failure
    0:04:58 rather than a failure in our business.
    0:05:00 And so it makes us more and more stressed out.
    0:05:03 So I can’t wait to hear so many of your strategies.
    0:05:04 I read your book.
    0:05:05 It was so good.
    0:05:11 But first, I want to talk about how stress is actually not necessarily a bad thing.
    0:05:15 You say there’s good stress, there’s bad stress, and you call it a biological phenomenon that
    0:05:18 has actually helped us evolve as humans.
    0:05:20 So can you explain that to us?
    0:05:21 Yeah.
    0:05:25 So when you and I and everyone else, when we say, “I’m so stressed,” or, “It’s been
    0:05:29 a stressful week,” what we’re describing is the bad kind of stress.
    0:05:32 But in fact, there are two kinds of stress, like you say.
    0:05:35 There’s good, healthy, productive stress.
    0:05:39 And then there’s unhealthy, bad, dysfunctional, and unproductive stress.
    0:05:43 The good kind of stress, scientifically, we call that adaptive stress.
    0:05:46 And the bad kind is maladaptive stress.
    0:05:48 So examples of good, healthy stress.
    0:05:49 What are they?
    0:05:54 It’s when you start your own company, or when you’re a new founder, that excitement that
    0:05:59 you have, or rooting for your favorite sports team, buying a car, graduating, expanding your
    0:06:00 team.
    0:06:07 There are so many examples of healthy stress in your life that help drive your life forward,
    0:06:10 help you get excited, get up, and take on the day.
    0:06:17 But when that good, healthy stress gets high out of balance, off-kilter, and it really
    0:06:20 starts going haywire, that’s when problems can arise.
    0:06:25 And that’s when it transforms to unhealthy stress.
    0:06:31 Like you said, because we have those two kinds of stress, the goal of life is not to live
    0:06:32 a life with zero stress.
    0:06:34 It’s actually biologically impossible.
    0:06:37 You need a little bit of healthy stress to get up in the morning and take on the day,
    0:06:41 whatever your day may be, whether you’re an entrepreneur or not.
    0:06:46 But the goal of life is really about making sure that this stress can serve you rather
    0:06:47 than harm you.
    0:06:49 So it’s not about zero stress.
    0:06:53 It’s absolutely impossible to have zero stress in your life.
    0:06:56 You need a little bit of stress, but it just needs to be in balance.
    0:06:57 And that’s the goal.
    0:06:58 Yeah.
    0:07:02 I want to get really nerdy and talk about what actually happens to us biologically.
    0:07:07 And I think I want to start this off by understanding what is the purpose of our nervous system?
    0:07:09 Well, there’s two kinds of nervous systems.
    0:07:15 First, you have the sympathetic nervous system and the parasympathetic nervous system.
    0:07:17 These are just big scientific words, but we’ll break it down.
    0:07:22 So your sympathetic nervous system is fight or flight.
    0:07:25 Your stress response lives in your sympathetic nervous system.
    0:07:29 It’s governed by a part of your brain called the amygdala, which is a small almond-shaped
    0:07:32 structure deep in your brain.
    0:07:35 And in scientific terms, we call this your reptilian brain or lizard brain because it’s
    0:07:40 that part of the brain that hasn’t evolved the way the other parts of the brain have.
    0:07:44 And your amygdala is what powers and drives your stress response.
    0:07:48 And so that’s what the fight or flight or sympathetic nervous system does.
    0:07:51 The goal is survival and self-preservation.
    0:07:53 It’s about keeping you safe.
    0:07:59 And so when that amygdala is on, that is the sense that you feel, that feeling of survival.
    0:08:04 And so what’s happened now, the purpose of the amygdala and the sympathetic nervous system,
    0:08:07 your fight or flight system, evolutionarily, it was to keep you safe.
    0:08:12 So when you face a tiger in the forest, you know, when we were all cave dwellers back
    0:08:16 in the day, evolutionarily, you would face a tiger in the forest and you would fight
    0:08:18 the tiger or you would flee.
    0:08:21 That’s what the fight or flight response is.
    0:08:27 But now all of these tigers, these metaphorical tigers aren’t this one moment in time and
    0:08:28 then you have a moment of rest.
    0:08:30 It’s these things that just never go away.
    0:08:36 So for entrepreneurs, funding issues, challenges with growth, challenges with meeting the demands
    0:08:42 of consumers, all of these business issues that people are facing, they’re happening
    0:08:44 at a low hum in the background at all times.
    0:08:50 So that amygdala is just on at all times and your amygdala needs a break.
    0:08:55 Your brain and your body both need a break biologically to be able to thrive.
    0:08:59 And so we can talk a little bit more about that entrepreneurial mindset.
    0:09:03 You know, I had a clinical practice in Boston, which is like the entrepreneurial capital
    0:09:04 of the US.
    0:09:10 So I had lots of patients who were entrepreneurs and just what do you do and how do you manage
    0:09:15 to be able to be a successful entrepreneur, but protect and preserve your mental health
    0:09:16 in the meantime?
    0:09:17 Yeah.
    0:09:22 I can’t wait to talk about some of your strategies to reverse stress, reverse burnout.
    0:09:26 But I want to understand more about the feelings that we get when we’re in fight or flight
    0:09:31 mode, because it’s not like we know, like, “Hey, my parasympathetic nervous system has
    0:09:32 turned on.”
    0:09:34 You don’t know that, right?
    0:09:39 So our parasympathetic is actually the good stress, is that right, or where you want to
    0:09:40 be?
    0:09:44 Well, the parasympathetic system, whereas the sympathetic, what we talked about fight
    0:09:48 or flight, the parasympathetic is rest and digest.
    0:09:51 And the good news is that both systems can be on at the same time.
    0:09:52 It’s like a light switch.
    0:09:54 So when one is on, the other is off.
    0:09:56 It’s mutually exclusive, and the other is on.
    0:09:57 The other is off.
    0:10:03 So what you’re aiming to do with time is to get out of that sympathetic, amygdala mode
    0:10:08 and back into that parasympathetic rest and digest mode, where other parts of your brain
    0:10:09 are taking over again.
    0:10:14 That part of the brain that takes over is called the prefrontal cortex.
    0:10:16 Again, long scientific word.
    0:10:19 If you put your hand on your forehead, it’s the area right behind your forehead.
    0:10:23 And that prefrontal cortex is what adulting is all about.
    0:10:27 It governs memory, planning, organization, strategic thinking.
    0:10:29 It’s ideally what entrepreneurs like.
    0:10:34 They want a really strong prefrontal cortex when you’re an entrepreneur or a worker in
    0:10:39 any capacity, whether you work for a large corporation, whether you’re at home and work
    0:10:40 from home.
    0:10:44 So there are so many reasons why you need that prefrontal cortex and what happens with
    0:10:51 stress and burnout is that the amygdala hijacks the functions of the prefrontal cortex and
    0:10:52 drives the train.
    0:10:56 And what you want to do is you want to slowly, through various things that you can do to
    0:11:03 reset your stress during the day, you can get that prefrontal cortex back into the driver’s
    0:11:04 seat.
    0:11:05 So you’re making good decisions.
    0:11:09 So you’re having that forward thinking and strategic thinking.
    0:11:13 One of the biggest things that happens when you are feeling stressed is that you often
    0:11:19 get in your own way, and you are so stuck in the here and now and that immediate sense
    0:11:20 of survival.
    0:11:21 It’s not you.
    0:11:22 It’s not your fault.
    0:11:23 There’s nothing wrong with you.
    0:11:27 It’s actually how your biology is built because, like we said, the amygdala is all about immediate
    0:11:31 needs, survival, self-preservation.
    0:11:33 It cannot think about a future.
    0:11:36 It’s all about what’s happening in the here and now.
    0:11:39 And that’s why we want to dial down the volume of the amygdala.
    0:11:40 Yeah.
    0:11:41 It makes a lot of sense.
    0:11:45 So I know one of the big concepts in your book was about resilience.
    0:11:48 And you say that resilience is really dependent on stress.
    0:11:53 So I’d love to understand your definition of resilience and how stress plays a part.
    0:11:54 Yes.
    0:11:57 Resilience and stress go hand in hand.
    0:12:02 When you think about what is resilience, the scientific definition is that it’s your innate
    0:12:04 biological ability.
    0:12:05 So we all have it.
    0:12:11 And it’s that ability that you have to adapt, recover, and grow when life throws you a
    0:12:14 curve ball or you have a challenge.
    0:12:16 Now resilience doesn’t function in a vacuum.
    0:12:21 You need a little bit of stress, that healthy positive stress for resilience to show itself.
    0:12:27 What happens, though, is that that word resilience, you and I hear it, and others who are listening
    0:12:31 to this conversation may hear the word and have a visceral response because it’s gotten
    0:12:34 a really bad rap over the past several years.
    0:12:39 The word resilience is a positive connotation, but it feels very negative when you hear it.
    0:12:43 And the reason it feels negative now, you’re like, “Oh, don’t tell me to be resilient.”
    0:12:47 It’s because that definition has changed and morphed societally.
    0:12:52 We’ve moved away from true resilience towards toxic resilience.
    0:12:53 And so what is true resilience?
    0:12:56 True resilience, it’s like I said, it’s your innate biology.
    0:12:59 We all have that ability to be resilient.
    0:13:01 It honors boundaries.
    0:13:04 It honors your human limitations for rest and recovery.
    0:13:10 And it really focuses on self-compassion and leaning into that versus toxic resilience.
    0:13:15 Toxic resilience is when you and I hear the word resilience, immediately you cringe.
    0:13:16 That’s toxic resilience.
    0:13:18 It’s a mind over a matter mindset.
    0:13:20 It’s productivity at all costs.
    0:13:23 It’s like all systems go all the time.
    0:13:25 It’s the energizer bunny here in the US.
    0:13:29 Just keep going in the UK, keep calm and carry on.
    0:13:35 Every single society has some concept of toxic resilience because it’s a manifestation
    0:13:37 of hustle culture.
    0:13:43 And so I hope that the entrepreneurs listening, what they take away from our conversation
    0:13:46 is that you can be resilient and you can still get burnt out.
    0:13:50 That’s called the resilience myth that people think, “Oh, I can’t be burned out.
    0:13:51 I’m so resilient.”
    0:13:57 Those two things because what you’re likely living through is this idea of toxic resilience
    0:14:01 because we’ve been taught from a really young age that resilience is about tolerating a
    0:14:05 lot of discomfort but that’s not actually true resilience.
    0:14:12 And so I want to dismantle that idea of resilience as being toxic and rather lean into your true
    0:14:16 resilience which really honors your need for rest and recovery because then that is how
    0:14:22 your brain, newsflash that your brain really needs rest and recovery to be productive and
    0:14:26 to really be functioning at its optimal level.
    0:14:31 So I found out from reading your book that a lot of your passion for stress and burnout
    0:14:36 actually came from a personal experience where you were in a very toxic place in your life.
    0:14:41 You were in residency, you were working 80 hours a week and you were so stressed that
    0:14:44 at one point you thought you had a heart condition.
    0:14:45 That’s right.
    0:14:46 Yeah.
    0:14:47 Talk to us about that time in your life.
    0:14:52 What were you going through and how did that bring about your passion to start figuring
    0:14:56 out how to recover from stress and burnout?
    0:14:57 I was a medical resident.
    0:14:59 It’s similar to entrepreneurship.
    0:15:02 You are just on and working 24/7.
    0:15:08 I worked 80 hours a week like you said and saw death and dying on an everyday basis.
    0:15:13 Things that no mere mortal should see, we in medical residency, you see it.
    0:15:19 And back then, 25 years ago when I was in training, no one talked about words like self-care or
    0:15:21 self-love or boundaries.
    0:15:23 There was none of that.
    0:15:26 And so I was taught in my medical training early, early on.
    0:15:30 I mean, we’re talking like the second year of medical school.
    0:15:32 I was taught that pressure makes diamonds.
    0:15:34 That was the mantra we were taught.
    0:15:41 And so anytime I was in a situation that was difficult or I had done a 30-hour shift and
    0:15:46 I was really tired, anytime I said, “Oh, I want to rest,” I would say, “No, no, pressure
    0:15:50 makes diamonds,” and I was a diamond in the making.
    0:15:55 And then my diamond cracked and it cracked one fine day out of the blue.
    0:15:56 I was rounding.
    0:15:57 I was in the cardiac ICU.
    0:15:58 I was the senior resident.
    0:16:02 I had just finished a really brutal call where we had a lot of patients that we admitted
    0:16:08 to the hospital and I was finishing up in the morning just checking in on every patient
    0:16:10 before I headed home.
    0:16:13 And I suddenly felt like a stampede of wild horses across my chest.
    0:16:14 Never happened before.
    0:16:16 It felt like, you know, knock the wind out of me.
    0:16:19 I sat down immediately, profusely sweating.
    0:16:22 The nurse and I, she and I had worked together a lot.
    0:16:25 She gave me some orange juice and I drank it quickly.
    0:16:28 And then the feeling passed within seconds and we both kind of laughed it off.
    0:16:35 And then I got up and I kept working, which just goes to show you how much you are indoctrinated
    0:16:37 with this idea of pressure makes diamonds.
    0:16:42 That feeling of the stampede of wild horses never happened again at work, but it happened
    0:16:47 almost every night as I was going to bed for weeks and weeks until I finally hit that point
    0:16:50 of thinking, okay, I need to go see someone, a doctor.
    0:16:57 So I went to go see a doctor and they did the medical tests and checked my heart and
    0:17:02 echocardiogram like a heart ultrasound, EKG, all of the blood tests, anemia, thyroid, electrolytes,
    0:17:05 all of that and everything checked out fine.
    0:17:11 And so my doctor was lovely and she said, oh, everything’s great, big reassuring smile.
    0:17:13 It’s probably just stress, just try to relax.
    0:17:14 I know it’s hard.
    0:17:18 I’ve been there medical residency and just like, you know, I should be out of her office.
    0:17:21 So what I got was relax more.
    0:17:23 I’m like, okay, relax more.
    0:17:26 I went to movies, hung out with friends.
    0:17:30 I was single at the time now, married and a mom.
    0:17:31 I went out.
    0:17:32 I was still working 80 hours a week.
    0:17:34 I didn’t have a ton of time, but I did what I could.
    0:17:39 I had dinners with family and friends, retail therapy, went to a spa, took a vacation.
    0:17:44 I did all of these things to try to relax more, but nothing really worked.
    0:17:48 And the only thing that worked was when I put my scientist hat on and I was like, okay,
    0:17:53 I need to figure this out, stress, brain, body, like what is happening to me?
    0:17:55 Why am I feeling like this?
    0:17:59 And then once I read all of those studies because I had access to all of the literature
    0:18:00 and the science.
    0:18:04 So I started reading all of the science and the studies of what happens to your brain
    0:18:06 and your body when you’re feeling stressed.
    0:18:07 Why am I feeling this way?
    0:18:12 Because my first reaction, to be honest, when she said, you’re probably just stressed,
    0:18:16 my first reaction, I scoffed, I was like, oh, come on, stress doesn’t happen to people
    0:18:17 like me.
    0:18:18 I’m resilient.
    0:18:19 Again.
    0:18:22 Because I was living that resilience myth, right?
    0:18:28 So then I slowly over three months started following through the science and started putting into
    0:18:30 practice all of the things I was learning.
    0:18:31 And then I found my way out of stress.
    0:18:36 And when I found my way out of stress, that’s when I said to myself, I want to be the doctor
    0:18:39 that I needed during that time.
    0:18:44 So my response to a stress patient wouldn’t be, oh, just try to relax more.
    0:18:47 Very well meaning, but not helpful at all.
    0:18:48 I want to dig into that a bit.
    0:18:54 What was the problem with your doctor saying, hey, just relax?
    0:18:56 Again, not her fault.
    0:18:58 It is not a personal feeling of physicians.
    0:19:00 I am a physician.
    0:19:08 It’s simply that stress is seen in society as this magical, mythical creature with vague,
    0:19:12 no boundaries and just, oh, try to relax.
    0:19:17 Because no one really understands stress and understands, oh, you can actually do things
    0:19:21 to help you change your brain and your body for less stress.
    0:19:23 You can work with your brain and your body.
    0:19:29 The medical system, our conventional medical system, doesn’t address stress head on simply
    0:19:35 because doctors do not have the time to talk about stress with their patients.
    0:19:41 One study that I did early in my medical research career, there was a study early on
    0:19:46 that showed 60 to 80% of all doctors visits have a stress-related component.
    0:19:51 So people like me who go to their doctor saying, I think something’s wrong with my heart.
    0:19:54 And then they do the full workup and say, no, no, it’s just stress, right?
    0:20:00 So 60 to 80% of doctors visits have some form of stress-related component to it.
    0:20:05 And yet, only 3% of doctors actually counsel their patients for stress.
    0:20:10 And so when I did that research and discovered that huge gap, I wanted my work to close that
    0:20:11 gap.
    0:20:16 And so the reason that doctors don’t necessarily counsel patients for stress, again, not a
    0:20:22 personal feeling, doctors would love to, but to be a good doctor in terms of primary care,
    0:20:28 doctors have to work 27 hours a day to fulfill the basic requirements of their job.
    0:20:32 And no one has 27 hours a day to do their work, right?
    0:20:35 You have to sleep, you have to eat, you need to spend time with your family.
    0:20:42 And so there are impossible, impossible demands placed on doctors to do all of these things
    0:20:46 that are well outside the bounds of what a regular human can do.
    0:20:49 And then in addition to that, so that’s why stress often just falls on the wayside.
    0:20:53 Because if you’re thinking about, you know, a patient’s cholesterol and cancer screening
    0:20:58 and heart disease, and which meds they need and what referrals they need.
    0:21:02 It’s like, I call it the doorknob question, you know, like when someone’s hand is on the
    0:21:06 doorknob, like anything else, it’s like, Oh, actually, I am kind of stressed.
    0:21:08 And then you say, I’ll just try to relax again.
    0:21:09 No one’s fault.
    0:21:11 It’s just the way the system is designed.
    0:21:17 And then the other thing is just that stress as an entity isn’t really well understood.
    0:21:23 I think one of the biggest ideas that I want to share is that stress can be quantified
    0:21:24 just like blood pressure.
    0:21:29 And we should start treating it like that so that we can do certain things and then measure
    0:21:30 it.
    0:21:34 Your audience, entrepreneurs are all about data and metrics and measuring things.
    0:21:36 And so there’s a way that you can measure stress.
    0:21:41 There’s a quiz that I have in the five resets, my book, that you can measure stress and then
    0:21:42 try a couple of things.
    0:21:46 And then every four weeks, check your stress score again and see if it decreases because
    0:21:50 we should start thinking about stress like blood pressure in the same way that you do
    0:21:55 certain things to lower your blood pressure and then you keep monitoring.
    0:21:59 Let’s hold that thought and take a quick break with our sponsors.
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    0:26:15 It’s so true because stress is also the root cause of so many other worse conditions that
    0:26:19 the doctors are prioritizing like Yuri’s saying, but if we just addressed some of these root
    0:26:23 causes, we’d all be a lot better off.
    0:26:27 I want to understand from you some of the big aha moments that you had when you first
    0:26:32 started looking at your own stress and trying to reverse your own stress and burnout.
    0:26:35 What were some of the big things that you were like, “Oh my gosh, this is such a big
    0:26:36 finding.
    0:26:37 I can’t wait to share it with the world.”
    0:26:44 I think the aha moment that crystallized my future, my forward path, and career was
    0:26:47 just that, “Wait a second, I’m stressed.
    0:26:52 All of these things are happening to my body because of stress, and then, oh my goodness,
    0:26:57 I can do certain things in my day to day to reset my stress.”
    0:27:02 That was out of the bounds of anything I had even considered first that I could get stressed
    0:27:03 because I was resilient.
    0:27:06 I was living the resilience myth, which is resilient people don’t get stressed.
    0:27:10 We’re superheroes, but in fact, that is not true.
    0:27:14 We are all just simply mere mortals, and your brain and your body need rest.
    0:27:20 If you’re working 80 hours a week and not having any time to decompress, that medical
    0:27:27 resident journey is very similar to an early stage entrepreneur, even a middle career entrepreneur
    0:27:31 who’s just working constantly, thinking, “Oh, this is how it has to be.
    0:27:35 I’m resilient, and I’m going to just keep going and going until you hit your breaking
    0:27:37 point.”
    0:27:43 That was my aha moment that you could come out of stress by doing really simple things
    0:27:44 consistently.
    0:27:49 Five or 10 minutes every day, I would do a few things.
    0:27:52 I started prioritizing a 10 o’clock bedtime.
    0:27:57 Studies show that the hour between 10 to 11 is considered the golden hour for sleep for
    0:28:05 lots of things, cardiac, mental health, well-being, and so I prioritized sleep and really focused
    0:28:06 on a 10 p.m.
    0:28:07 Bedtime.
    0:28:08 I started setting a bedtime alarm.
    0:28:09 9.30 was my bedtime alarm.
    0:28:12 It went off, and it told me, “Okay, I need to wind down.”
    0:28:14 Back then, we didn’t have smartphones.
    0:28:15 I’m kind of a dinosaur.
    0:28:19 We had foot phones, and so I have to shut down everything and say, “Okay, it’s time
    0:28:20 for bed.”
    0:28:26 That was one of the first things I did, and then once I started prioritizing my sleep,
    0:28:29 everything changed, and then I started learning breathing techniques.
    0:28:33 I talk about some of these breathing techniques in the Vibre sets, but understanding that
    0:28:37 your breath, that was a big aha moment for me.
    0:28:40 Understanding that your breath can be connected to your stress, and that when you modulate
    0:28:45 your breath and do different sorts of exercises to help with your breathing, you can decrease
    0:28:46 your stress.
    0:28:52 The reason for that is that your breath is the only biological process in the body that
    0:28:56 is under voluntary control, so you and I can do a breathing exercise, and we can do it
    0:29:01 together and breathe in for a certain count and breathe out for a certain count, and then
    0:29:05 when we stop focusing on our breathing, it just happens naturally, involuntary.
    0:29:09 It’s the only process in our body that’s under voluntary involuntary control different
    0:29:14 from your brain waves, or your digestion, or any other bodily process, and that is
    0:29:20 why your breath can often be that light switch between on and off, between the sympathetic
    0:29:24 system, fight or flight, and getting you back into rest and digest, because when you’re
    0:29:30 in that sympathetic mode, when you’re anxious, your breath is short, shallow, and you’re
    0:29:36 doing this thoracic breathing, so you’re doing, you know, it’s up here in your chest.
    0:29:41 When you are feeling rested and relaxed and not stressed, your breathing is coming from
    0:29:46 your belly, deep belly breathing, it’s slow, deep, and relaxed.
    0:29:49 And so that was a big aha moment, because I started focusing on my breath throughout
    0:29:50 the day.
    0:29:54 What was interesting for me for my personal journey is that I didn’t jet off for six
    0:29:58 months to Bali and do this amazing holiday, even though I would have loved to.
    0:30:01 To this day, I’m like, “Oh, sign me up for that plan.”
    0:30:09 I continued working 80 hours a week, continued my residency, and just kept going, but brought
    0:30:15 in a lot of these things, and over time, it still worked, because I was able to reset
    0:30:17 my biology and the brain and the body.
    0:30:23 Just like your entrepreneurial audience, it’s not like you have to abandon all these plans
    0:30:28 that you have, it’s just about paying a little bit closer attention, changing some routines
    0:30:29 you may have.
    0:30:31 And so that was another big aha moment.
    0:30:33 And then I’ve continued to have a lot of aha moments.
    0:30:40 I think another really big aha moment was, as a doctor, I would see patients, so I would
    0:30:43 understand one-on-one what was happening with patients.
    0:30:50 And even in my crowded waiting room, I would notice that there’s this stress paradox, which
    0:30:54 is this idea that people are all suffering with stress.
    0:31:00 70 to 74% of people in the UK, one study showed 90% of people.
    0:31:06 So you can kind of say that everyone, you and I together today, are struggling with
    0:31:10 stress and burnout and some capacity, of course we are, for just regular people living in
    0:31:13 this world at this time in life.
    0:31:18 But when I would notice that in my waiting room, no one was talking to each other.
    0:31:22 We’re all facing stress and burnout, but the paradox is that it’s a universal thing
    0:31:28 that’s happening, and yet we are completely isolated in the experience, which is wild.
    0:31:33 And another aha moment was on a much bigger scale when I started giving talks.
    0:31:38 So when I started speaking to audiences of 1,000, 10,000, 20,000, 50,000, then I noticed,
    0:31:43 oh my God, this stress paradox and the stress and burnout that people are feeling that I
    0:31:49 would see one-on-one in the waiting room when you see patients, it was happening on this
    0:31:56 huge scale, really, I kind of understood, wow, this is a universal problem that people
    0:32:03 are facing across ages and genders and types of jobs people have and where they live, stress
    0:32:05 is the great equalizer.
    0:32:06 So good.
    0:32:10 And I want to take a moment and just move away from the signs for a second and talk about
    0:32:16 your career, because the best business ideas come about when you’re solving your own problems.
    0:32:19 And you talked about how you wanted to be the doctor that you didn’t have when you
    0:32:21 were a resident, right?
    0:32:25 So talk to us about how finding this passion of wanting to help people with their stress
    0:32:29 has actually changed the trajectory of your career.
    0:32:30 That’s a great question.
    0:32:36 I never really thought about this as a career path.
    0:32:41 I know that early, early on, people would read my long emails and say, “You’re a great
    0:32:44 writer,” and I thought, “Okay, cool.
    0:32:45 What am I going to do with that?
    0:32:46 I’m a doctor.”
    0:32:52 And what was interesting is that my journey now, so I was a regular doctor.
    0:32:54 I never wanted to go into stress and burnout.
    0:33:00 I just was a internal medicine resident taking care of patients in the hospital, diabetes,
    0:33:03 strokes, heart disease, that sort of stuff.
    0:33:05 And my personal experience changed the trajectory of my life.
    0:33:09 So I started then focusing, you know, when I finished, when I got out of that stress
    0:33:13 struggle myself and I wanted to become the doctor I needed.
    0:33:14 So I went to a fellowship.
    0:33:16 It was in Boston at Harvard.
    0:33:21 Focus specifically on stress and burnout and how to bring those in, the mind-body connection,
    0:33:25 how to bring those in to regular conventional medical care based on the research I did.
    0:33:30 And then I think what’s happened to me is it’s been very organic.
    0:33:33 And then I started doing more talks and speaking.
    0:33:38 I think when doctors often, and you might notice this with any entrepreneurial group,
    0:33:43 what often happens is you are in your own silo, like it’s an echo chamber and you’re
    0:33:49 in your own place during the pandemic is when it really hit me because I would share things
    0:33:52 with my friends and most of my friends are not doctors and I’d say, you know, because
    0:33:55 with stress, bup, bup, bup, bup.
    0:33:59 And I’d say, you know, because everyone knows that and they would say, what, what did you
    0:34:00 just say?
    0:34:02 No one knows that you need to write about that.
    0:34:05 And I thought, come on, of course, everyone knows that.
    0:34:09 So I had to like almost give myself permission to say, oh, really?
    0:34:12 Not everyone knows that study because you forget, you know, you’ve been doing this for
    0:34:13 decades.
    0:34:16 You’re like, oh, everyone knows this stuff that I know.
    0:34:18 And then I started writing more about it.
    0:34:21 And then believe it or not, I never really wanted to write a book.
    0:34:26 My patients used to ask me when I would counsel them and write out my things for them.
    0:34:31 They would say, Dr. Nukkar, you really need to write a book about this stuff.
    0:34:32 Really?
    0:34:38 You don’t really realize what you’re sitting on in terms of your own information or guidance.
    0:34:41 And then it’s almost like my audiences asked for it.
    0:34:45 So when I would give talks, then everyone was like, have you ever thought about a book?
    0:34:50 Now the book is available in 15 languages and 35 countries and it’s a bestseller and
    0:34:51 people are reading it.
    0:34:59 And of course, there’s that connection to the material and the book because stress is
    0:35:03 this great equalizer and we’re all facing stress.
    0:35:07 So my own journey really was just very naturally unfolded.
    0:35:09 It was very organic.
    0:35:14 It’s funny because a lot of people reach out to me to ask me, how did you become a Harvard
    0:35:15 doctor?
    0:35:17 How are you doing your TV stuff now?
    0:35:18 How did you write a book?
    0:35:21 And it wasn’t like I had this grand plan at all.
    0:35:25 And I just continue to evolve based on what the need is.
    0:35:29 To me, in fact, it feels very similar.
    0:35:32 When I’m speaking to a patient, I don’t see patients currently.
    0:35:38 When I’m speaking to a patient and that aha moment that the patient has, that light bulb
    0:35:40 moment of, oh my God, I feel so good.
    0:35:42 I understand what you’re explaining now.
    0:35:48 That is why I do what I do for that sense of mental health to be accessible to everyone.
    0:35:50 That’s why everything in the five resets is free.
    0:35:55 Nothing costs money because I’ve had patients who’ve had lots of varying resources.
    0:35:59 And so that light bulb moment is what I live for.
    0:36:02 And it’s kind of the same thing when you’re talking to a large audience, when you’re explaining
    0:36:06 the science in a way that’s simple, that someone can say, oh my God, I’m going to try
    0:36:07 that today.
    0:36:08 Yes.
    0:36:10 And it just so happens that it’s not in a waiting room.
    0:36:12 It’s a group of thousands of people.
    0:36:15 And so when I do my TV work, same thing, same concept.
    0:36:17 To me, it doesn’t feel all that different.
    0:36:21 Though I think to others, it feels like vastly different.
    0:36:22 I love your story.
    0:36:26 I feel like it’s very inspiring because I know a lot of people who are in jobs where
    0:36:32 they’re a doctor and a lawyer and they want to be entrepreneurs, but they feel like they’re
    0:36:35 stuck because they went to school for so long.
    0:36:40 But entrepreneurship really allows you to use all your skills, all your passions, allow
    0:36:43 you to become your full self, because here you are doing things that you’re good at,
    0:36:47 being a doctor, curing stress, speaking, writing.
    0:36:52 And now you get to do all those things that are uniquely your skills and put it out to
    0:36:53 the world.
    0:36:59 And I’m sure, do you feel like you are living a much more fulfilled life because you’ve
    0:37:04 taken the leap to become an entrepreneur and not just hold yourself to just being a doctor?
    0:37:05 Yeah.
    0:37:06 What a great question.
    0:37:11 I really do feel like there are so, so many doctors or lawyers.
    0:37:15 It’s a career track because you go to school for so, so long.
    0:37:18 And it’s this idea of, okay, I’m stuck.
    0:37:24 I’m often the informal career counselor for so many of my doctor friends and colleagues
    0:37:28 because so many people are feeling stuck and feeling like there’s no way out.
    0:37:35 I would actually say to people that resonates and you might be at a job for like 20 years
    0:37:38 in a company and you’re trying to make partner or whatever it may be.
    0:37:41 And you’re like, oh, I just feel so stuck.
    0:37:43 It’s not really a departure.
    0:37:49 So when I made this pivot, it wasn’t a real departure for me because I was still using
    0:37:50 all of those skills.
    0:37:53 So nothing is really ever wasted.
    0:37:58 So the connection, you know, the skills of building rapport and the therapeutic connection
    0:38:02 that I made with patients, I just translated that into the written word.
    0:38:08 So then I wrote about that, I connected with my reader or when I do my TV segments, I connect
    0:38:13 with the audience because it’s a skill that is so transferable.
    0:38:18 And especially if you are in a profession like medicine or law or you’ve done something
    0:38:24 that you’ve studied for many, many years, chances are every skill that you have learned,
    0:38:26 you can use it in another way.
    0:38:32 And so yes, to answer your question, I feel deeply fulfilled now in a way that I didn’t
    0:38:33 before.
    0:38:39 I think for me, my early, early years when I was 18 years old and I was at Barnard, which
    0:38:43 is the women’s school of Columbia for college, I really wanted to be a journalist.
    0:38:48 I was so hardcore wanting to be a journalist and my parents were immigrants and Indian
    0:38:52 doctors and they were like, oh, you’re going to be a doctor to follow the lineage of the
    0:38:56 family because my grandparents were doctors, my uncles and aunts were doctors.
    0:39:00 And at the time I was like, okay, they know best, I’ll be a doctor.
    0:39:04 And I ended up falling in love with the human body and the workings of the body.
    0:39:09 But really I went into medicine because I loved the human story and I love that connection
    0:39:12 with people, which is what I wanted to do with journalism anyway.
    0:39:14 And then I found my way to journalism, right?
    0:39:15 I found my way to health communication.
    0:39:22 So if you are feeling stuck, I get that it is real, but it’s more of a message to you
    0:39:26 in a signal rather than a life.
    0:39:29 It’s not like you have to say, okay, it’s my life sentence to feel stuck.
    0:39:33 You can get out of it, but it really just takes small glimmers.
    0:39:35 You don’t have to just shift your whole life.
    0:39:39 You can make small changes to a little bit every day.
    0:39:44 The other couple of things that I’m hearing you say while somebody feels stuck is what
    0:39:47 are all the things that people are telling you you’re good at?
    0:39:51 Your patients were saying you’re such a good writer and you started doing some speeches
    0:39:53 and you were getting really good feedback.
    0:39:59 Those are clues of what you should start dabbling in or even thinking back to what you used
    0:40:02 to enjoy when you were a kid or be good at when you were a kid, right?
    0:40:04 So a lot of people don’t even know where to start.
    0:40:05 Those are the places to start.
    0:40:09 What is everybody complimenting you on that’s not even your day job?
    0:40:11 Yeah, it’s one of my first resets, in fact.
    0:40:16 In the book, I write about this one patient in particular, but it’s uncover your buried
    0:40:19 treasure and uncover your childhood treasure.
    0:40:25 So Carl Jung, who is a philosopher, talked about this idea of what do you do that makes
    0:40:28 the hours pass like minutes and what did you do as a child that made the hours pass like
    0:40:29 minutes?
    0:40:34 For me, communicating, so whether it would be like talking to a patient and explaining
    0:40:42 something, educating, that was always something that felt really easy to counsel someone,
    0:40:47 to educate someone, to show them the information and explain it in a way that simplifies complex
    0:40:49 scientific information.
    0:40:54 And so there are so many skills like that, write it all down because I think for me,
    0:40:57 in hindsight, I’m like, huh, maybe if I had written down all of those things, like you
    0:41:02 say, it’s a great idea to gather all of those things that people are saying and just write
    0:41:05 it down like, good writer, good communicator.
    0:41:08 And then you’re like, okay, what do I do with this?
    0:41:09 Yeah, love it.
    0:41:10 Okay.
    0:41:11 So this is a great transition.
    0:41:13 I want to spend the rest of the interview talking about your new book.
    0:41:19 It’s called The Five Resets, Rewire Your Brain and Body for Less Stress and More Resilience.
    0:41:24 So can you first talk through us at a high level, your five resets, what are they?
    0:41:33 The five resets, it’s a roadmap and it helps you get you out of that here and now and amygdala,
    0:41:36 high stress and into a better mental state.
    0:41:42 So we can go through each of those resets, there are five of them and in those five resets
    0:41:46 there are about 15 science-backed strategies, everything is based on the science.
    0:41:51 So the first reset is get clear on what matters most, again, it helps you get out of that
    0:41:55 immediate survival mode and towards a thriving mode.
    0:42:00 And of course I talk about the amygdala prefrontal cortex in it, but really it’s that idea of
    0:42:06 switching your brain and resetting it away from the amygdala to the prefrontal cortex.
    0:42:10 The second is find quiet in a noisy world.
    0:42:17 We talk a lot in that chapter and that reset about figuring out a way to protect your mental
    0:42:23 health while still remaining an informed citizen and a productive member of society, but how,
    0:42:29 how can you carve some quiet in this hyperconnected world, particularly if you’re an entrepreneur?
    0:42:34 The third reset is to sink your brain to your body, it’s about the mind-body connection.
    0:42:38 We spoke a little bit about that, about the breath and how the breath can help get you
    0:42:44 centered in the here and now, but there are several other strategies.
    0:42:48 The next is about bringing your best self forward.
    0:42:51 And so how can you bring your best self forward?
    0:42:55 What are some of the things that you can do to help bring your best self forward?
    0:43:01 Come up for errors, another one that really focuses on creating pause and breath throughout
    0:43:08 the day, simply because we are moving at a frenetic pace right now.
    0:43:10 All of us are in every industry.
    0:43:16 And again, based on what we talked about earlier, Hala, it’s a myth to think that you are going
    0:43:18 to be able to continue on and on.
    0:43:23 An example that I give in the book with a patient is an entrepreneur because I’ve had
    0:43:25 many patients who have been entrepreneurs.
    0:43:30 And one question I often ask my entrepreneurial patients is, what is your end game?
    0:43:35 People are going on all cylinders and they’re not really thinking about the end game or
    0:43:40 they are kind of thinking about the end game, but not about how what they are doing now
    0:43:42 is going to serve the end game.
    0:43:47 And so if your end game is longevity or just physiologically, if you just want to live
    0:43:54 to a ripe old age of like 90 or 100 or your company, if you want to have longevity with
    0:43:57 your career and your company or if you want to sell it and then start another company,
    0:44:02 whatever it is that you want to do, thinking about the end game and beginning with the
    0:44:07 end in mind is important, particularly when it comes to your mental and physical health
    0:44:09 and stress and burnout.
    0:44:13 Because if you want that end game and if you want that longevity, there’s certain things
    0:44:18 that you’re doing now that are not actually serving that end game.
    0:44:22 So the fourth reset is come up for air.
    0:44:25 And then the fifth reset is to bring your best self forward.
    0:44:30 So all five resets are a roadmap to get you to that endpoint.
    0:44:34 It doesn’t necessarily mean that you have to follow each reset in that order.
    0:44:39 You can read the book and decide which one really speaks to you at this moment.
    0:44:43 But I would say start with the first reset because it’s really important to have a roadmap.
    0:44:48 You know, when you know where you are headed and you have a map to get there, it just makes
    0:44:52 it easier for you to get out of your own way, which is a lot of what stress is.
    0:44:54 So let’s stick on the first reset.
    0:44:58 It’s called get clear on what matters most and you say that you need to know your end
    0:44:59 game.
    0:45:00 Yes.
    0:45:04 And remember, I was telling you about this BetterHelp webinar, I actually realized that
    0:45:08 when I was thinking about what stresses people out and I was like, I think a big stressor
    0:45:11 is that people don’t know what they want.
    0:45:16 And so I’d had everybody do this activity to think about their future you imagine yourself
    0:45:21 in five years and then think about the things that you need to do now to get you to that
    0:45:22 place.
    0:45:25 And then how are you going to schedule that in your life and make sure that it actually
    0:45:26 happens?
    0:45:29 So in the chapter and I was like, well, this reminds me a lot about the exercise and the
    0:45:32 thought process that I was trying to get people to do.
    0:45:34 So talk to us about the end game.
    0:45:39 Why is it important to know what you actually want to be less stressed?
    0:45:45 I love that framing of the question and when it comes to my question of what matters most
    0:45:51 to you, we often have these things like the work that you’re doing, thinking, okay, from
    0:45:54 the business standpoint, where do you want to be in five years or where do you want to
    0:45:58 be in 10 years, the five year plan, the 10 year plan, we all have that.
    0:46:03 But what I would suggest is before even getting to that five or 10 year plan, because you
    0:46:08 are feeling so stressed and you can’t even think because of your amygdala, you can’t
    0:46:11 even think about next week or next month, let alone five years from now, right?
    0:46:15 Because when you’re feeling that sense of stress and burnout, your amygdala is on high
    0:46:16 alert.
    0:46:18 It’s all about immediate needs and survival.
    0:46:22 So think about where you want to be in three months or two months.
    0:46:25 And instead of thinking to yourself, what’s the matter with me?
    0:46:27 Like, why do I feel like this?
    0:46:28 What’s the matter with me?
    0:46:32 Think about what matters most to you and create a most goal.
    0:46:38 So most is an acronym, M-O-S-T, M is what’s a goal that you can achieve in three months
    0:46:40 that’s motivating.
    0:46:46 O is it objective, S is it small, and T is it timely and something that you can actually
    0:46:48 achieve.
    0:46:49 And I have had patience.
    0:46:54 I give lots of examples in the book, The Five Resets, but there are so many examples of
    0:46:56 most goals.
    0:47:02 Some patients have said, I want to have enough energy to start to organize a church social.
    0:47:08 Another one said, I want to sleep better so that I can finally have the wherewithal to
    0:47:12 get a new job, because I’m not sleeping well, I feel depleted, and I then can’t look for
    0:47:13 a new job.
    0:47:17 Others have said, I want to write a children’s book once I finish getting out of my cancer
    0:47:18 therapy.
    0:47:23 But range of those answers of what matters most to you is huge and vast.
    0:47:25 This is not an existential question.
    0:47:28 It’s not like, what’s the meaning of life and what’s your purpose in life because that
    0:47:29 feels so, so big.
    0:47:32 It’s simply, what do you want to achieve in the next three months when it comes to your
    0:47:34 mental health and stress and burnout?
    0:47:36 Do you want more energy?
    0:47:37 Do you want to feel less fatigued?
    0:47:41 Do you want to focus better, better concentration?
    0:47:43 Do you want to be more productive?
    0:47:47 Do you want to feel a greater sense of well-being or joy or less burnout?
    0:47:51 Now that word we use and we throw around, but it actually, there’s like a million flavors
    0:47:52 of burnout.
    0:47:58 So some people feel hypervigilance with burnout, others feel very lethargic.
    0:48:04 So name something that you feel is getting in the way of your day-to-day life and focus
    0:48:05 on that.
    0:48:11 And then understand that it takes eight weeks to create a new habit for your brain and that
    0:48:14 your brain falling off the wagon and getting back up and falling off and getting back up
    0:48:17 is part of the habit formation process.
    0:48:23 That’s how your neural wiring, your brain connections and circuits form.
    0:48:27 And give yourself eight weeks to start and then take the stress score, you give yourself
    0:48:31 a stress score, take the quiz every four weeks and over time you’ll start decreasing your
    0:48:32 stress.
    0:48:36 But when you have that most goal, then you know what you’re working towards rather than
    0:48:40 this vague, ambiguous thing of I want to feel better.
    0:48:41 I want to have less stress.
    0:48:42 I want to be less burned out.
    0:48:45 But what does that actually mean in your everyday life?
    0:48:48 How does it show up for you in your everyday life?
    0:48:52 So another activity since we’re talking about exercises, and you brought it up earlier,
    0:48:54 it’s find your buried treasure.
    0:49:00 And I just love this because I feel like especially as entrepreneurs, a lot of us self-identify
    0:49:01 with our work.
    0:49:03 We are our work like I was saying before.
    0:49:07 And we’ve got to be more than just our work or else we’re just not going to be balanced.
    0:49:11 So talk to us about this exercise and how we do it, why it matters.
    0:49:14 I love this exercise.
    0:49:20 And the genesis of this exercise actually came from several of my patients, but also
    0:49:23 one of my colleagues, my doctor colleague.
    0:49:27 I remember once, it was like a Tuesday afternoon, we were swamped with patients and we were
    0:49:30 finishing up our charts.
    0:49:34 And he says to me, “Oh my God, it’s only Tuesday, I can’t wait for Saturday.
    0:49:35 Can’t wait to play the guitar on Saturday.”
    0:49:38 And I said, “Oh, you are having a concert?
    0:49:41 Are you going to be performing with your band?”
    0:49:45 And he said, “No, I just can’t wait that I usually play my guitar on Saturdays.”
    0:49:47 And I said, “Oh, but what do you mean?”
    0:49:52 Like, I was so confused because he was clearly stressed and burned out, finishing his charts.
    0:49:55 I said, “Oh, do you have to go get the guitar from some place?”
    0:49:57 Like asking all of these follow-up questions.
    0:49:59 Why Saturday?
    0:50:01 What’s the deal with Saturday and playing your guitar?
    0:50:02 It was Tuesday.
    0:50:03 And he was like, “Really?
    0:50:04 Spent?”
    0:50:06 And he said, “No, like that’s just my day for to play guitar.”
    0:50:08 And I was like, “Oh, do you rent a studio?”
    0:50:10 Like many follow-up questions.
    0:50:13 And he’s like, “No, it’s just, what do you mean?”
    0:50:15 Like he looked at me like, “Saturday is my guitar day.
    0:50:18 Well, why don’t you just play it tonight when you get home?”
    0:50:21 And he looked at me like I was nuts.
    0:50:24 And I was like, “Why are you waiting for the weekend to do something that you love?
    0:50:27 I mean, just play for five minutes when you get home today.”
    0:50:30 And he was like, “Wow, I never thought about that.”
    0:50:32 And so he did.
    0:50:35 He played the guitar that day and felt immeasurably better the next day.
    0:50:39 And he came in on Wednesday morning and he was like, “A ditty?
    0:50:40 That was amazing.
    0:50:43 For example, if you suggested this, I played my guitar for five minutes.
    0:50:45 It totally felt so great.
    0:50:47 It made me feel like I was playing for an hour.”
    0:50:53 And it was so interesting because I thought, “Wow, he’s been withholding a sense of joy
    0:50:55 and pleasure that he could get every single day.”
    0:50:57 Again, not a lot of time.
    0:50:58 Five minutes.
    0:51:02 He’s been playing the guitar since he was very young, loves it, feels such a sense of
    0:51:05 purpose and meaning and joy from guitar playing.
    0:51:06 Just a couple of songs.
    0:51:11 But he saves it for Saturday so that he can work all week and not have that joy.
    0:51:14 It was baffling to me.
    0:51:18 And I’ve had so many similar stories with patients where they’re like, “Oh, I love,
    0:51:22 I don’t know, whatever it is, yoga or I love painting.”
    0:51:25 Oh, but I can only do that on Sunday.
    0:51:26 But what do you mean?
    0:51:29 Why can’t you just have a little thing that you just do to all or just paint when you
    0:51:33 come home from work for like five minutes or when your kids are asleep?
    0:51:35 I don’t understand.
    0:51:40 And then it was that idea of like, “Oh, wait a second, hang on, again, it’s the resilience
    0:51:45 myth, it’s this idea that we have to tolerate lots of discomfort rather than leaning into
    0:51:46 our joy.”
    0:51:51 And so, again, doctors are all about pattern recognition, that’s how we diagnose things.
    0:51:56 So for me, recognizing patterns and stress and burnout, it’s the same as recognizing
    0:52:00 pancreatitis or heart disease or whatever it may be because I’ve been doing this for
    0:52:01 so long.
    0:52:02 So I was like, “Oh, this is a pattern.
    0:52:03 I see what’s happening here.
    0:52:06 It’s the resilience myth, you’re rearing its ugly head.”
    0:52:10 And so, find your brave treasure is simply that, that’s the genesis of it, but simply
    0:52:15 think about one or two activities that you did as a child that brought you lots of joy,
    0:52:20 like Carl Jung says, that made the hours pass like minutes and figure out how to bring them
    0:52:21 into your day.
    0:52:26 So I give an example in the five resets of one of my patients with end stage cancer who
    0:52:29 loved making clay figurines.
    0:52:34 So she would hang out outside on her stoop growing up with her sister and they would
    0:52:36 make little clay figurines.
    0:52:41 So when I saw her in a consult, I was like, “Can you go to the art store and pick up
    0:52:43 some clay figurines?”
    0:52:45 So of course, same reaction, “What do you mean?
    0:52:46 Why?
    0:52:47 Why would I do that?”
    0:52:49 She’s a high-powered lawyer.
    0:52:55 And again, it’s this idea of doing something simply for joy’s sake, not to get ahead, not
    0:52:59 for an award, not because someone’s gonna see it, but simply because it brings you joy.
    0:53:01 For me, it’s art.
    0:53:04 For me, it’s also yoga or being in nature.
    0:53:08 I mean, there’s so many, you know, it has to be easy and accessible.
    0:53:12 It doesn’t have to be this huge thing, just something small that you can do every single
    0:53:16 day at the end of the day or at the start of the day or during your lunch break or whatever
    0:53:17 it may be.
    0:53:21 So it’s a way to find your brave treasure and then it connects you to that part of yourself.
    0:53:26 So what happens scientifically, not to get all scientific, but it gets into the state
    0:53:28 of flow.
    0:53:32 And when you do something like that, like whether it be guitar playing or painting or anything
    0:53:38 that you enjoy writing, the reason that that expression of making something that you’re
    0:53:42 spending hours on past like minutes, it’s because it gets you into a state of flow.
    0:53:45 And the state of flow for your brain is very therapeutic and healing.
    0:53:51 It signals a cascade of lots of neurotransmitters and hormones and other things in your brain
    0:53:53 to help decrease stress and burnout.
    0:53:55 So that’s the scientific reason for it.
    0:53:59 But science is sometimes boring and people don’t want to hear the science, and instead
    0:54:03 it’s like find your buried treasure, find something that you love doing as a child that you can
    0:54:05 do just for five minutes again.
    0:54:10 Well, you just inspired me to make sure I start singing every single day, every day
    0:54:11 my whole life.
    0:54:15 And sometimes I’ll just burst down to song, but I feel like I’ll make a point that I need
    0:54:21 to just start singing every day, schedule it in during lunch hour or you have a break.
    0:54:23 We all have natural breaks in our day.
    0:54:28 So whether you are a working parent, you might not have kids and you might be caregiving
    0:54:31 in some capacity, I understand that we all have our work.
    0:54:33 We have our caregiving responsibilities.
    0:54:38 Life is very, very full and busy, but there are natural moments in the day when you can
    0:54:39 sing.
    0:54:40 Sing in your car.
    0:54:45 If you’re drive to a place, actively schedule it in to sing.
    0:54:49 That’s the other tip is that when you’re trying to find your buried treasure, it’s not like
    0:54:52 suddenly an hour of time is going to free up for you in the day.
    0:54:55 And then you’re going to suddenly during that time say, “Oh, I should play my guitar.
    0:54:56 I should sing.”
    0:54:57 Of course not.
    0:54:58 That’s not how life works.
    0:55:00 You have to schedule it in.
    0:55:03 So schedule it in every single day.
    0:55:08 The reason you want to do something new every day, and like that’s why I said to my colleague
    0:55:12 about the guitar playing or to my patient with clay building for you with singing.
    0:55:16 It’s because when you are learning something new, it’s easier to do it every day rather
    0:55:19 than once in a while because you avoid decision fatigue.
    0:55:20 That’s how your brain works.
    0:55:24 So if you’re like, “Oh, I’m going to start a fitness resume or I’m going to sing, I’m
    0:55:28 going to sing Tuesdays and Thursdays at this time,” chances are something’s going to come
    0:55:30 up on Tuesday and you’re not going to do it.
    0:55:31 And then Thursday, same thing.
    0:55:36 And so instead, if you just say to yourself, “Low hanging fruit,” I have to practice my
    0:55:39 singing for five solid minutes.
    0:55:40 Dr. Nookar told me.
    0:55:43 It’s like, “Doctor’s orders for five minutes every day.”
    0:55:44 Then you will.
    0:55:45 Then you’ll fit it in.
    0:55:48 And that’s how you create a habit by doing a little bit every day.
    0:55:52 We’ll be right back after a quick break from our sponsors.
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    1:00:50 You’ve got a second reset called quiet and a noisy world.
    1:00:53 Now we are full of distractions.
    1:00:57 Like social media, everything is distracting us.
    1:00:59 Life is noisy in 2024.
    1:01:02 How are we going to quiet down the noise?
    1:01:07 The key with this reset is digital boundaries.
    1:01:11 And particularly when you are an entrepreneur, when you’re hyper connected, of course you
    1:01:14 want to be an informed citizen of what’s happening in the world.
    1:01:17 You want to look at trends and market reports and all of the things that’s happening in
    1:01:20 your industry, but not at the expense of your mental health.
    1:01:25 And so often what happens is you are always on the go, you are so stressed with your work,
    1:01:29 and in addition during your downtime, you are scrolling headlines and news and social
    1:01:31 media to see what’s going on.
    1:01:32 These are not benign things.
    1:01:37 They have a direct impact on your stress response or your amygdala and how your brain functions.
    1:01:39 And it worsens your stress.
    1:01:42 So instead, digital boundaries, what can you do?
    1:01:45 At night, when you’re going to bed, keep your phone off your nightstand.
    1:01:48 I know it’s radical, but it works.
    1:01:50 Keep it away.
    1:01:54 So first thing in the morning when you wake up, you are not checking your phone because
    1:01:59 that has a influence on your brain cascade and all of the hormones and neurotransmitters.
    1:02:01 Keep it in another part of the bedroom.
    1:02:04 I’m not saying, again, this is not about becoming a digital monk.
    1:02:08 It is simply about decreasing your reliance on your devices.
    1:02:12 In fact, studies show that it’s not abstinence that works for mental health and well-being
    1:02:15 when it comes to technology, but rather decreasing your reliance.
    1:02:17 So that’s the first boundary.
    1:02:19 The digital boundary is geographic.
    1:02:20 Keep your phone off your nightstand.
    1:02:24 And when you’re working during the day, to decrease that sense, I call it the primal
    1:02:27 urge to scroll because it’s your amygdala.
    1:02:31 When you’re scrolling, what you’re doing is the same thing that cave dwellers did when
    1:02:35 you would have that night watchman scanning for danger while the tribe slept.
    1:02:36 Now we are all our own night watchman.
    1:02:40 So when we feel that sense of stress and hypervigilance and feeling unsafe, which is what the amygdala’s
    1:02:44 job is, you scroll, you scroll your headlines, you scroll the news, you scroll because it’s
    1:02:45 like, am I safe?
    1:02:46 Is everything okay?
    1:02:48 You scan for danger.
    1:02:50 And so how do you quiet that amygdala?
    1:02:51 And how do you decrease?
    1:02:53 It’s your primal urge to scroll.
    1:02:56 It’s a form of self-preservation.
    1:03:00 You keep your phone out of arms reach if you work in a cubicle in a drawer so you’re not
    1:03:06 looking at it, so that you get that prefrontal cortex to take over again so you’re more intentional.
    1:03:08 So that’s another boundary.
    1:03:11 And then another digital boundary that you could do is try grayscale.
    1:03:13 I use the grayscale all the time.
    1:03:15 In fact, I can show you right now.
    1:03:19 I have it automatically on my phone.
    1:03:24 What it does is it switches my phone to black and white.
    1:03:27 And there’s a way that you can program that.
    1:03:30 Your audience is very tech savvy, of course.
    1:03:33 Grayscale is essentially moving your phone away from color to black and white.
    1:03:38 And since our phone is our primary news consumption device, and it’s especially helpful at night
    1:03:41 when you are sitting on your couch after a long day’s work and you want to go to bed
    1:03:45 early because we talked about 10 o’clock bedtime, but who actually goes to bed at 10?
    1:03:47 You’re usually going to bed at midnight or later.
    1:03:48 Why?
    1:03:52 Because you scroll and then you finish your two hours of mindless scrolling and you’re
    1:03:53 like, “What was that?
    1:03:54 What was the point of that?”
    1:03:56 Anyway, because it’s not actually helping your brain.
    1:03:58 It’s not reducing your stress or burnout.
    1:04:02 And so instead, what you could do is set grayscale.
    1:04:07 And what you do with grayscale, there’s a couple of different steps to get into grayscale.
    1:04:12 It decreases your screen time because it makes scrolling less interesting and less enticing
    1:04:13 for your brain.
    1:04:17 And so you’re like, “Oh, I don’t really want to scroll here.
    1:04:19 It’s kind of boring and I’m just going to go to bed instead.”
    1:04:23 And so that’s another way to create some quiet eye work in journalism.
    1:04:25 So this is not about censorship.
    1:04:27 You want to be an informed citizen.
    1:04:28 These are troubling times in the world.
    1:04:32 You want to know what’s going on, but not at the expense of your mental health because
    1:04:36 you want to make sure that your cup is full, that you are rested, that your brain and body
    1:04:39 are rested so that you can continue to serve in the way that you’re serving through your
    1:04:40 work.
    1:04:46 Yeah, I’ve had an especially hard time this year because I’m Palestinian, 100%.
    1:04:51 For me, social media is extremely triggering right now.
    1:04:58 My whole feed is just gruesome and dismembered bodies and little kids dying every day, every
    1:05:00 day for nine months.
    1:05:08 One of the things that I would say about that, Hala, it’s that studies have found that it
    1:05:10 increases your risk of PTSD.
    1:05:14 So it’s not just that something happening thousands of miles away.
    1:05:20 It’s not about secondary PTSD, but in fact, consuming just like you’re describing, Hala.
    1:05:27 Graphic videos and content and images has a direct influence on your brain so it can
    1:05:28 influence.
    1:05:33 Just consuming these graphic videos and images can increase your risk, your personal risk
    1:05:40 of PTSD now, first-hand PTSD, and studies have also shown that it can worsen your risk
    1:05:44 of health conditions later, years later.
    1:05:48 So all the more reason to, of course, you want to be an informed citizen during these
    1:05:53 difficult times, but you also want to protect your mental health.
    1:05:57 Yeah. I’m just trying to balance with all that. It’s hard because I need to know what’s
    1:06:03 going on and report what’s going on kind of and, man, I just hope this nasty, nasty, I
    1:06:08 don’t want to call it a war, but whatever it is ends.
    1:06:11 And then you have, you know, then the election is coming up.
    1:06:14 People are feeling a sense of hypervigilance with that.
    1:06:19 The past few years, the past four or five years, the reason we are all feeling this way
    1:06:22 is because there is no respite.
    1:06:27 We finished the pandemic, and then we’ve had a racial reckoning, then we had several
    1:06:31 climate disasters, then we’ve had humanitarian crises.
    1:06:32 Now there’s an election coming up.
    1:06:37 So this news cycle and things happening in the world, because we are so hyper-connected
    1:06:40 to everything at all times, there is no respite.
    1:06:43 It’s just one onslaught after the other.
    1:06:46 And so what’s often happening, I describe it in the five resets.
    1:06:49 I talk about how your brain is like a dam.
    1:06:54 And so right now, many people are feeling worse than they ever were.
    1:06:59 And it’s years after the pandemic, because we were promised after the pandemic, everything
    1:07:00 is going to be normal.
    1:07:01 Everything is going to be great.
    1:07:02 But that’s not how the brain works.
    1:07:03 Every headline showed that.
    1:07:07 And I would actually look at those headlines and either roll my eyes or laugh because
    1:07:09 I was like, that is so not how the brain works.
    1:07:11 Your brain is built like a dam.
    1:07:16 And so what happens is, when you are going through an acute crisis, you shore up your
    1:07:18 internal reserves.
    1:07:21 Just that crisis passes is when the dam breaks.
    1:07:26 You feel psychologically safe, your defenses come down and the dam breaks.
    1:07:29 I’ve seen this over and over with my patients with cancer, for example.
    1:07:31 They get the diagnosis of cancer.
    1:07:34 They’re seeing their oncologist, radiation therapist, they’re getting chemotherapy,
    1:07:35 et cetera.
    1:07:37 They’re seeing me in my office.
    1:07:39 They do not shed a tear.
    1:07:43 They finally finish their treatments, get a clean bill of health.
    1:07:46 And their oncologist says, great, congratulations, you’re cancer-free.
    1:07:48 Come back in six months for your checkup.
    1:07:52 They’re in my office the next day weeping.
    1:07:56 And they’re confused because they’re thinking, wait a second, I should be celebrating.
    1:07:57 How come I’m crying?
    1:07:59 I didn’t shed a tear during the treatment.
    1:08:04 It is because when you feel psychologically safe and that acute crisis is over, is when
    1:08:07 the dam breaks and your true emotions emerge.
    1:08:12 Similarly, what many of us are feeling now, if you ask people, like, how are you feeling
    1:08:13 with your mental health?
    1:08:18 People are actually feeling worse now than they did back in 2020 or 2021 when we were
    1:08:20 in lockdown during the pandemic.
    1:08:24 Of course there was struggle and people were struggling then too.
    1:08:29 But the reason is because a lot of those pent-up emotions are coming up to the surface now,
    1:08:33 coupled with all of the things that are happening in the world.
    1:08:39 So if you are feeling a sense of stress and burnout, it’s a very human reaction to what’s
    1:08:44 happening first biologically with the dam breaking and also what’s happening all around
    1:08:50 us and what’s coming up for those of us who live in the US with the election and what
    1:08:52 that could mean.
    1:08:57 So eye-opening, everything that you’re saying, the fact that your mind is a dam and you don’t
    1:09:02 even realize the stress you’re in in the moment and it really just happens and hits you later.
    1:09:04 So thank you for helping me through that.
    1:09:07 We talked a bit about the mind and the body.
    1:09:11 The last question I want to ask you on is really about productivity because we’re all
    1:09:15 working really hard as entrepreneurs and I really loved a phrase that you had in the
    1:09:17 book called monotasking.
    1:09:22 I’m actually going to steal this from you because I love it so much and I know multitasking
    1:09:24 is the worst thing we can do.
    1:09:25 Multitasking is a myth.
    1:09:27 You make errors when you multitask.
    1:09:30 You really can’t multitask effectively.
    1:09:34 So talk to us about monotasking and how is it related to stress?
    1:09:35 Multitasking is a myth.
    1:09:36 It’s a scientific misnomer.
    1:09:38 There’s actually no such thing.
    1:09:43 When you multitask, you are doing two things at once.
    1:09:45 It’s called task switching.
    1:09:47 You’re not in fact doing two things at once.
    1:09:52 You’re doing one thing and then the other thing in rapid succession back to back and
    1:09:55 your brain is really wired to do one thing at a time.
    1:10:02 So what happens with multitasking or task switching, multitasking or task switching weakens your
    1:10:03 prefrontal cortex.
    1:10:06 Remember that part of the brain that we talked about at the start of our conversation, which
    1:10:10 is about strategic thinking and planning and memory and organization and all these important
    1:10:16 things, multitasking or task switching, it decreases your productivity ironically, decreases
    1:10:21 your cognition, your memory, your attention, all these things that you think multitasking
    1:10:23 is not doing.
    1:10:29 So the antidote to multitasking is actually monotasking, doing one thing at a time.
    1:10:34 And the way you monotask, I laid out in the five resets because that’s a very common question
    1:10:35 I get.
    1:10:36 It’s like, how can I do one thing at a time?
    1:10:41 I live in a world where 10 things are expected of me all at once.
    1:10:45 So you can focus on time blocking as a technique.
    1:10:48 And that is simply, let’s say you have four tasks to complete in an hour.
    1:10:51 Spend 10 minutes on task one, take a two minute break.
    1:10:55 Spend 10 minutes on task two, take a two minute break and on and on.
    1:10:58 So as you move through, you’re not doing all four tasks at the same time.
    1:11:00 Again, biologically impossible.
    1:11:01 You can’t actually do that.
    1:11:03 That’s not where your brain is doing anyway.
    1:11:07 And when you do monotasking or time blocking, it preserves your mental health.
    1:11:12 It preserves your prefrontal cortex and increases your productivity, believe it or not.
    1:11:17 And tell us about the fake commute because I feel like so many entrepreneurs work from
    1:11:19 home especially.
    1:11:21 I definitely wanted you to share this one.
    1:11:25 Fake commute is what I do, really suggest it.
    1:11:30 So when you think back to your days of being quarantined or even when you’re working from
    1:11:34 home, your brain needs compartmentalization.
    1:11:39 So think back pre-pandemic when very few people were working from home.
    1:11:44 You would go to your office and then you would come home and the commute serves two roles.
    1:11:48 So first, just getting you from point A to point B. But it also serves a psychological
    1:11:49 role.
    1:11:51 It gets you out of home mode into work mode.
    1:11:57 So now that 80 plus percent of people, they prefer hybrid work.
    1:12:00 That’s the new model, the future of work is hybrid.
    1:12:01 And that’s a wonderful thing.
    1:12:02 It helps with stress and burnout.
    1:12:05 It increases your autonomy and productivity and lots of things.
    1:12:08 But you are losing your commute, your everyday commute.
    1:12:14 So how can you keep that brain compartmentalization with the commute but also have all of the
    1:12:15 benefits of hybrid work?
    1:12:16 You can fake your commute.
    1:12:21 So on the days that you’re working from home for five or 10 minutes, set up your workstation,
    1:12:26 head outside, take a walk, check your schedule, go through what you need to accomplish for
    1:12:29 the day, let your brain transition out of home mode to work mode.
    1:12:31 At the end of the day, repeat the process.
    1:12:36 It’s a way to preserve that sense of brain compartmentalization because we are all different,
    1:12:37 right?
    1:12:40 Our home mode is so different from our work mode, especially when you’re working from
    1:12:41 home.
    1:12:46 It’s really important to create some boundaries and even with your brain to create some compartmentalization.
    1:12:51 So the fake commute is just a way to do that, but still have all of the benefits of working
    1:12:56 from home, but your brain just needs a buffer time to transition.
    1:12:59 Well, Aditi, this is such an awesome conversation.
    1:13:01 Thank you so much for all your time.
    1:13:02 I learned so much.
    1:13:06 Where can our listeners learn more about you and everything that you do?
    1:13:15 You can follow me on social at draddinarukar.com at draditi, n-e-r-u-r-k-a-r.
    1:13:21 You can also check out my website, fiveresets.com, number fiveresets.com.
    1:13:22 Amazing.
    1:13:23 Thank you so much for your time.
    1:13:24 Thanks, Hala.
    1:13:30 It’s such a pleasure to join you.
    1:13:34 Stress, like the good doctor said, is truly the great equalizer.
    1:13:40 And so, my friends, if you’re feeling stressed or burned out, you are far from alone.
    1:13:47 Remember in a room of 30 people, 21 are likely to feel stressed and burnt out.
    1:13:48 But there’s a way out.
    1:13:51 And that does not include having zero stress at all.
    1:13:55 Stress and resilience go hand in hand.
    1:13:59 And the right amount of healthy stress will help energize you to face and adapt to the
    1:14:01 changes you confront.
    1:14:06 That’s true resilience, not the toxic kind that tells you you have to be productive at
    1:14:08 all costs.
    1:14:11 Not a single one of us is the energizer bunny.
    1:14:15 And everybody needs and deserves rest and recovery.
    1:14:20 So how can we help reset our bodies and minds during times of stress?
    1:14:27 Well, Dr. DT said, first, get clear on what really matters to you, and take small but
    1:14:29 repeatable steps to get there.
    1:14:33 Remember, it takes eight weeks to create a new habit for your brain.
    1:14:36 Second, find your buried treasure.
    1:14:41 Wake up that guitar or paintbrush for five minutes and connect with yourself.
    1:14:46 I know I’m going to try to sing every day, even if it’s just in the shower.
    1:14:49 Next, lean into some mono-tasking.
    1:14:55 Switching between tasks decreases your productivity, your cognition, and so much more.
    1:15:02 Now I have to say this concept of mono-tasking as opposed to multitasking has been sort of
    1:15:04 life changing for me.
    1:15:10 It’s really helped me level up my productivity and focus and concentration.
    1:15:17 I use something called the Pomodoro Technique, where basically it’s 25 minutes or 45 minutes
    1:15:19 of uninterrupted time.
    1:15:25 I time myself using my Apple phone, I say Siri, put 25 minutes on the clock, and then I time
    1:15:28 myself to do a task.
    1:15:35 And in the past I’ve been pretty good at focusing, but adding this layer of saying, “Hala, you’re
    1:15:43 doing this mono-task for 25 minutes,” which means no task switching until that timer goes
    1:15:44 up.
    1:15:48 And in your two to five minute break, after you’re done with your task and you’ve done
    1:15:53 what you said you were going to do, then you can go look at your social media apps.
    1:15:58 Then you can go check your dating apps or your stats, your reviews, or whatever the heck.
    1:16:00 No task, do not task switch.
    1:16:01 Do not multitask.
    1:16:07 Finally, if you work from home all or part of the time, try faking your commute.
    1:16:14 Head outside, take a walk, just 10 to 15 minutes to let your brain transition out of home mode
    1:16:17 and into work mode or vice versa.
    1:16:19 I really hope that I could take that advice.
    1:16:23 I would love to take a walk in the morning because I’m always sitting at my desk and
    1:16:28 I’ve tried to do that in the past, but I haven’t gotten into a routine.
    1:16:30 So let’s try it together, Young and Profiters.
    1:16:35 Do you know somebody else who’s been stressed or burnt out and could use a little guidance?
    1:16:41 Well then why not share the love and the knowledge with them by sending them a link to this podcast.
    1:16:45 And if you did enjoy this episode of Young and Profiting Podcasts and you learned something,
    1:16:49 then please drop us a five star review on Apple Podcasts.
    1:16:53 Nothing helps us reach more people than a good review from you.
    1:16:57 And if you prefer to watch your podcast as videos, you can find all of our videos on
    1:16:58 YouTube.
    1:17:01 Just look up Young and Profiting and you’ll find our episodes there.
    1:17:05 If you’re looking to get in touch with me, you can find me on Instagram or LinkedIn by
    1:17:06 searching my name.
    1:17:07 It’s HalaTaha.
    1:17:12 Finally, I want to give a big shout out to my incredible YAP production team.
    1:17:13 You guys are amazing.
    1:17:15 Thank you for all that you do.
    1:17:30 This is your host, HalaTaha, aka The Podcast Princess, signing off.
    1:17:32 [Music]
    1:17:35 (gentle music)

    Believing that “pressure makes diamonds,” Dr. Aditi Nerurkar endured grueling 80-hour weeks as a medical resident. One day, she felt a sudden pain like wild horses racing across her chest. Thinking she had a heart condition, she underwent tests, but her doctor revealed stress as the culprit. This drove her to investigate its underlying causes. In this episode, Aditi explains the science behind stress and resilience, sharing practical strategies to manage daily pressures and improve mental well-being.

    Dr. Aditi Nerurkar is a Harvard physician and stress expert, co-directing the Harvard Medical School Clerkship in Community Engagement. She authored The 5 Resets and has been featured in the New York Times and Oprah Magazine.

    In this episode, Hala and Aditi will discuss:

    – Good stress vs. bad stress

    – The ‘amygdala hijack’ and why it matters

    – Breathing techniques to help you relax

    – The danger of toxic resilience

    – How to win the battle against digital overload

    – The truth about multitasking

    – Tips for better sleep

    – The genius of ‘fake commute’ for remote workers

    – How to switch from stress mode to relax mode

    – Rediscovering childhood passions for balance

    – And other topics… 

    Dr. Aditi Nerurkar is an internal medicine physician and public health expert focused on stress, resilience, and mental health. She is the co-director of the Harvard Medical School Clerkship in Community Engagement. Aditi developed a unique clinical practice in stress management at Harvard’s Beth Israel Deaconess Hospital, using evidence-based integrative approaches to tackle complex medical illnesses. Her new book, The 5 Resets, offers practical strategies to overcome stress and burnout. She is a sought-after speaker and her work has been featured in the New York Times, Wall Street Journal, and Oprah Magazine.

    Connect With Aditi:

    Dr. Aditi’s Website: https://www.5resets.com/ 

    Dr. Aditi’s LinkedIn: https://www.linkedin.com/in/aditinerurkar/ 

    Dr. Aditi’s Twitter: https://x.com/draditinerurkar 

    Dr. Aditi’s Instagram: https://www.instagram.com/draditinerurkar/?hl=en 

    Dr. Aditi’s Facebook: https://www.facebook.com/draditinerurkar/ 

    Dr. Aditi’s YouTube: https://www.youtube.com/channel/UC1uE02l88h_cPamRRyLS9SQ 

    Resources Mentioned:

    Dr. Aditi’s Book, The 5 Resets: https://www.amazon.com/Resets-Rewire-Brain-Stress-Resilience/dp/0063289210 

    LinkedIn Secrets Masterclass, Have Job Security For Life:

    Use code ‘podcast’ for 30% off at yapmedia.io/course.

     

    Sponsored By:

    Shopify – Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify 

    Indeed – Get a $75 job credit at indeed.com/profiting 

    BetterHelp youngandprofiting.co/betterhelp

    More About Young and Profiting

    Download Transcripts – youngandprofiting.com

    Get Sponsorship Deals – youngandprofiting.com/sponsorships

    Leave a Review – ratethispodcast.com/yap

    Watch Videos – youtube.com/c/YoungandProfiting

     

    Follow Hala Taha

    LinkedIn – linkedin.com/in/htaha/

    Instagram – instagram.com/yapwithhala/

    TikTok – tiktok.com/@yapwithhala

    Twitter – twitter.com/yapwithhala

     

    Learn more about YAP Media’s Services – yapmedia.io/

  • Hala Taha: Keep Your Sanity While Scaling, How to Master Work-Life Balance and Banish Burnout

    AI transcript
    0:00:05 Today’s episode is sponsored in part by Teachable, Fundrise, Mint Mobile, Working Genius, Indeed,
    0:00:06 and Shopify.
    0:00:11 Teachable makes it easy for creators to monetize their content with full control.
    0:00:15 Head to teachable.com and use code “PROFITING” to claim your free month on their pro-paid
    0:00:16 plan.
    0:00:20 Grow your real estate investments in minutes with the Fundrise flagship fund.
    0:00:26 Add the Fundrise flagship fund to your portfolio with as little as $10 at fundrise.com/profiting.
    0:00:29 Save big on wireless with Mint Mobile.
    0:00:35 Get your new three-month premium wireless plan for just $15 a month at mintmobile.com/profiting.
    0:00:39 Unlock your team’s potential and boost productivity with Working Genius.
    0:00:45 Get 20% off the $25 Working Genius Assessment at workinggenius.com with code “PROFITING”
    0:00:46 at checkout.
    0:00:49 Attract interview and hire all in one place with Indeed.
    0:00:53 Get a $75 sponsored job credit at indeed.com/profiting.
    0:00:55 Terms and conditions apply.
    0:00:59 Shopify is the global commerce platform that helps you grow your business.
    0:01:04 Sign up for a $1 per month trial period at Shopify.com/profiting.
    0:01:10 As always, you can find all of our incredible deals in the show notes.
    0:01:21 Hey, app mam.
    0:01:23 Today we are doing something special.
    0:01:28 We are going to replay a webinar that I did with BetterHelp called “Keep Your Sanity
    0:01:29 While Scaling.”
    0:01:35 The webinar is really designed for entrepreneurs with neurodiversity like ADHD, but it’s relevant
    0:01:41 for anyone, corporate professionals, freelancers, solopreneurs, entrepreneurs who just want
    0:01:44 to live better, more productive lives.
    0:01:49 We cover things like why entrepreneurs are more likely to be neurodiverse and have things
    0:01:53 like ADHD and bipolar disorder and dyslexia.
    0:01:58 We also start to understand all the ways that entrepreneurs have more anxiety and stress
    0:02:01 than others and why that is.
    0:02:06 We also learn about how entrepreneurs are more lonely than the general public.
    0:02:08 We spend less time with our friends and family.
    0:02:10 We’re more isolated.
    0:02:13 We have relationship problems.
    0:02:16 Then we go into ways to maximize your life.
    0:02:19 Ways to build in routines with your productivity.
    0:02:23 I give some free downloadables that we’re going to put in the show notes that are literally
    0:02:25 life-changing.
    0:02:32 I’m going over strategies like the ruthless prioritization matrix and the Daily Hustler
    0:02:34 Huddle Tracker.
    0:02:39 These are two things that are going to transform the way that you handle your tasks throughout
    0:02:40 the week.
    0:02:42 It is going to make you feel so much more organized.
    0:02:44 It is going to make you feel so much more centered.
    0:02:50 It puts your work and your personal life at balance because you’re able to plan not only
    0:02:55 your work life but also your personal life in a way that’s going to make you feel grateful
    0:02:58 and ready to tackle on the week and the day.
    0:03:01 Guys, this is going to be an interactive workshop.
    0:03:04 This is different than other podcasts that I’ve had.
    0:03:06 You want to grab a pen and paper.
    0:03:13 You want to make sure that you are ready to work, ready to receive all this amazing information.
    0:03:15 The last part of this webinar is all about relationships.
    0:03:17 How can we increase our social capital?
    0:03:23 How can we dig the well with our relationships before we’re thirsty, before we need anything?
    0:03:25 How can we listen better?
    0:03:30 Because at the end of the day, relationships is about communication.
    0:03:35 When it comes to good communication, it’s really just about meaningful questions and
    0:03:36 being a better listener.
    0:03:38 I’m really excited to share this with you guys.
    0:03:41 I poured my heart and soul into it.
    0:03:46 By the way, shout out to our sponsors of this episode, BetterHelp, our sponsors of
    0:03:47 this webinar.
    0:03:50 I usually put out my courses for hundreds of dollars and we were able to do this for
    0:03:53 free because BetterHelp sponsored us.
    0:03:59 When it comes to weekly and daily routines, something that all of us entrepreneurs, especially
    0:04:03 neurodiverse entrepreneurs, need to keep us on track, weekly therapy is going to be
    0:04:05 a game changer.
    0:04:08 As entrepreneurs, we often feel like we can’t show any weakness.
    0:04:13 Again, we’ve got these stakeholders, employees, families, customers, investors.
    0:04:18 We’ve got to make sure we look strong and often that means we’re not really sharing
    0:04:22 about our mental health because we don’t have anybody to share it with.
    0:04:27 BetterHelp allows you to speak with a third party that’s not going to judge you.
    0:04:32 That’s not one of your customers or clients or somebody who you employ.
    0:04:38 That’s a safe space for entrepreneurs and you don’t want to DIY your mental health
    0:04:39 union profiter.
    0:04:44 If you want to try BetterHelp, go to betterhelp.com/profiting for 10% off your first month.
    0:04:48 Again, that’s betterhelp.com/profiting for 10% off your first month.
    0:04:49 All right, guys.
    0:04:51 I’m so excited for this webinar.
    0:04:55 Let’s jump right in.
    0:04:59 Let’s start off discussing the entrepreneurial mind.
    0:05:01 A little game here.
    0:05:06 What is the common denominator between all of these amazing entrepreneurs?
    0:05:10 Aside the fact that they’re entrepreneurs, what do all these entrepreneurs have in common?
    0:05:15 Richard Branson, Elon Musk, Bill Gates, Barbara Corcoran, Jenna Kutcher, and Damon
    0:05:16 John.
    0:05:17 All right.
    0:05:18 We got a lot of answers.
    0:05:25 Took action, growth mindset, bold, creative, commitment, had vision, entrepreneur, their
    0:05:34 go-getters, think differently, brave, ADHD, highly experienced continuous learning, smiles.
    0:05:37 Some people got it partially right, but nobody got it right yet.
    0:05:38 All right.
    0:05:40 Let’s get the answer up.
    0:05:41 Else got it.
    0:05:46 They are all highly successful neurodivergent entrepreneurs with mental health conditions
    0:05:51 like ADHD, dyslexia, bipolar disorder, and/or autism.
    0:05:57 Guys, some of the most successful entrepreneurs in the world were brought about by neurodivergent
    0:05:58 founders.
    0:06:02 This is becoming more and more of a thing as people do research on entrepreneurs.
    0:06:06 They’re realizing that so many entrepreneurs have neurodivergence.
    0:06:10 Let me just go back to this slide really quick.
    0:06:12 Almost all of these guys have ADHD.
    0:06:15 The only one that doesn’t have ADHD is Elon Musk.
    0:06:20 Elon Musk and Bill Gates have Asperger’s, which is the type of autism.
    0:06:26 Richard Branson and Barbara Corker have ADHD and dyslexia, so entrepreneurs often have
    0:06:29 one neurodiversity or even more than one.
    0:06:36 Aristotle has this great quote that no great mind has ever existed without a touch of madness.
    0:06:41 When you think about entrepreneurs, they’re typically highly creative.
    0:06:44 Creativity is also associated with mental health conditions.
    0:06:49 A lot of famous artists had mental health conditions.
    0:06:51 I love this quote because it’s super relatable.
    0:06:56 Just to have the data back this up, almost half of entrepreneurs suffer from a mental
    0:06:58 health condition.
    0:07:02 49% of entrepreneurs have a mental health condition compared to non-entrepreneurs where
    0:07:07 just 32% of them have a mental health condition.
    0:07:11 According to a study by researchers of the University of California, the types of mental
    0:07:19 health conditions that make up this 49% are ADD, ADHD, depression, anxiety, dyslexia,
    0:07:21 addiction, and bipolar disorder.
    0:07:26 Those are the primary conditions that a lot of entrepreneurs have.
    0:07:28 If we break this down even further, this is another study.
    0:07:32 There have been many studies about this, and like I said, it’s becoming this trend that’s
    0:07:34 starting to bubble up.
    0:07:39 29% of entrepreneurs have ADHD compared to just 5% of the general population.
    0:07:44 30% of entrepreneurs have depression compared to just 15% of the population.
    0:07:49 11% of entrepreneurs have bipolar disorder compared to just 1% and 12% of entrepreneurs
    0:07:52 have addiction compared to just 4%.
    0:07:58 Why do entrepreneurs have these mental health conditions?
    0:08:03 When it comes to things like stress, anxiety, depression, addiction, a lot of it is just
    0:08:04 because they’re an entrepreneur.
    0:08:06 It’s hard being an entrepreneur.
    0:08:07 There’s stress.
    0:08:08 There’s uncertainty.
    0:08:09 You’re working alone.
    0:08:10 There’s social isolation.
    0:08:16 There’s so much pressure for stakeholders and clients and your board and whatever it
    0:08:17 is.
    0:08:21 There’s also barriers to mental health resources because a lot of us don’t have insurance.
    0:08:25 If you’re a freelancer, a solopreneur, I just rolled out insurance to my company like three
    0:08:26 months ago.
    0:08:31 A lot of us don’t have insurance yet because we’re startups.
    0:08:36 A lot of us are fusing our identity with our company.
    0:08:37 We are our work.
    0:08:43 Any negative thing or failure that happens, we are really down on ourselves because we
    0:08:48 believe that we are our work and we have to work on creating identities outside of being
    0:08:49 an entrepreneur.
    0:08:53 Then the last one is really interesting.
    0:08:57 Our neurodiversity also makes us more likely to become entrepreneurs.
    0:09:03 We didn’t necessarily fit into the mold of traditional corporate world.
    0:09:05 For example, ADHD people are always late.
    0:09:10 ADHD people might miss deadlines, but they’ve got amazing strengths like the ability to
    0:09:14 hyper-focus and being extremely innovative.
    0:09:21 A lot of the strengths of neurodiversity across ADHD, autism, bipolar disorder are really
    0:09:27 similar in terms of its hyper-focus, its innovation, its being able to problem solve, and all
    0:09:30 of those things make us good entrepreneurs.
    0:09:34 A lot of us are just predisposed to become entrepreneurs eventually because we don’t
    0:09:36 fit into corporate.
    0:09:39 Let’s talk a little bit about … I’ve been throwing out the word neurodiversity.
    0:09:43 A lot of you guys may not have heard of this word yet.
    0:09:47 Let’s talk about the difference between being neurotypical and the difference between being
    0:09:49 neurodiverse.
    0:09:52 Neurotypical refers to how a brain typically functions.
    0:09:57 Because it’s the most common way for people to think, this is what shapes all of our culture
    0:09:58 norms, our society.
    0:10:03 This is why everything is based on being an early bird, going to work nine to five.
    0:10:09 This is why being on time is just as important as the quality of work that you do when you
    0:10:11 work a job.
    0:10:15 Neurodivergence is really referring to the natural differences in brain function amongst
    0:10:21 individuals with autism, ADHD, dyslexia, and bipolar disorder.
    0:10:25 The whole concept of neurodiversity is that people experience and interact with the world
    0:10:27 around them in many different ways.
    0:10:32 There’s really no one right way of thinking, learning, and behaving.
    0:10:35 For instance, ADHD, it’s not a disorder.
    0:10:37 It’s not a dysfunction.
    0:10:39 It is a unique way of thinking.
    0:10:44 It is a unique way of being, and there’s lots of strengths that come about it.
    0:10:45 I wouldn’t want it any other way.
    0:10:50 The reason why I’m such a successful entrepreneur with a company that’s on track to make $10
    0:10:55 million in 2024 is because of my ADHD superpowers.
    0:10:59 I’m proud to have it because I’m different, and that’s okay.
    0:11:03 There’s no right or wrong, of course.
    0:11:05 Neurotypical people are very successful.
    0:11:07 Neurodivergent people can be very successful.
    0:11:09 There’s no right or wrong way of thinking.
    0:11:10 Do you think?
    0:11:16 By the way, I’m undiagnosed ADHD, and I have an ADHD coach and everything like that, but
    0:11:20 I’m token ADHD, the inattention type.
    0:11:24 If you don’t know, we’re going to go through some of the symptoms.
    0:11:30 How do you know? Because as you’re going to learn in a bit, something like ADHD is really
    0:11:32 a spectrum.
    0:11:35 You can have a little bit of ADHD, you can have a lot of ADHD.
    0:11:37 It’s a spectrum.
    0:11:40 Society favors neurotypical workers.
    0:11:46 I alluded this to this already, but school, the way that school is set up, the way that
    0:11:51 companies are set up, they’re really for people who can maintain sustained, effortful focus
    0:11:58 and attention to repetitive, low-stimulation tasks, whereas neurodiverse people really
    0:12:03 have a hard problem working on things that they don’t have personal interest in.
    0:12:08 They have really low self-control in general, especially people with ADHD.
    0:12:13 Many traditional jobs require patience, persistence, organization, self-discipline, and the ability
    0:12:16 to work towards delayed or abstract rewards.
    0:12:19 Let’s talk about the good news.
    0:12:25 As neurodivergent entrepreneurs, we are working with our brains and not against our brains.
    0:12:29 We essentially get to lean into all of our strengths.
    0:12:31 People who are neurodiverse, like I mentioned, they’re innovative, they’re problem-solving.
    0:12:34 They have high creativity.
    0:12:36 Also, we don’t like being put in a box.
    0:12:38 We don’t like this traditional structure.
    0:12:40 Some of us stay up really late.
    0:12:41 I’m a night owl, guys.
    0:12:43 I can’t fall asleep until 1 a.m.
    0:12:45 I’ll be working until 1 a.m.
    0:12:50 I worked on this presentation on Monday ’til 3 a.m. because I get my best creative work
    0:12:55 done super late at night and hyper-focus at night.
    0:13:00 Everybody’s different, and being an entrepreneur allows us to lean into these really flexible
    0:13:04 work lives and do the best work that we do personally.
    0:13:10 By the way, neurotypical colleagues make the best co-founders and executive teams.
    0:13:14 Even if you’re neurotypical, that doesn’t mean you can’t be an entrepreneur.
    0:13:19 That might mean that you would team up with an innovator like me and become a co-founder.
    0:13:22 For example, Kate on the call is my business partner.
    0:13:29 I created the idea of YAP Media and innovated it, and now she helps me manage it and operates
    0:13:30 it.
    0:13:35 I believe she’s neurotypical, and she has all the strengths that I don’t have.
    0:13:38 We work as such a great team.
    0:13:40 Even if you’re neurotypical, that doesn’t mean you can’t be an entrepreneur.
    0:13:44 It just means that you might not be the one inventing something or continually inventing
    0:13:49 something and problem solving, but you might be the one organizing and handling all the
    0:13:54 operations and the finances and things that neurodiverse people may not want to do or
    0:13:56 may not be good at.
    0:13:59 Let’s talk about ADHD and entrepreneurship.
    0:14:00 Just some quick stats.
    0:14:06 People with ADHD are 60% to 80% more likely to have entrepreneurial intentions than others,
    0:14:09 and they’re two times more likely to start a business.
    0:14:16 It’s so cool that it just happens to be what people with ADHD end up doing.
    0:14:20 We want autonomy, achievement, those kinds of things.
    0:14:22 Let’s get into ADHD and entrepreneurship.
    0:14:24 What is ADHD?
    0:14:29 It affects executive functioning, which is memory, attention, organization.
    0:14:33 These are typically the cognitive abilities needed to achieve goals, and there’s three
    0:14:34 types of ADHD.
    0:14:36 There’s the inattentive kind.
    0:14:38 That’s when you have difficulty paying attention.
    0:14:39 You’re forgetful.
    0:14:40 You’re easily distracted.
    0:14:42 There’s the hyperactive kind.
    0:14:43 You’re fidgety.
    0:14:44 You’re talkative.
    0:14:45 You’re impatient.
    0:14:46 Then there’s the combined kind.
    0:14:47 You have symptoms of both.
    0:14:51 For example, I have the inattentive kind.
    0:14:57 One thing I want to note is that ADHD, and this is becoming more and more of a common
    0:15:00 ideal, is that it’s really a continuum.
    0:15:01 It’s really a spectrum.
    0:15:03 People have varying amounts of ADHD.
    0:15:08 I remember I talked to one of the most famous brain experts and psychologists in the world,
    0:15:13 Dr. Daniel Amon, on my podcast, and I asked him an ADHD question, and his response to
    0:15:15 me was, “Everyone has ADHD.
    0:15:18 It just depends how much you have it.”
    0:15:22 He’s an expert on ADHD, and that was mind blowing for me because I was like, “Oh, that’s
    0:15:26 so interesting because I’ve got a business partner, Jason, for example, who’s kind of
    0:15:29 like a mix of me and Kate.
    0:15:33 He’s got neurotypical things about him, and then he’s got a lot of stuff similar to me
    0:15:38 that’s neurodiverse, and I never really knew what he was, and it makes sense because it’s
    0:15:39 all a spectrum.
    0:15:45 You might have some qualities, a little bit of ADHD, and there’s other mental conditions
    0:15:47 that are like this too, like anxiety, depression.
    0:15:49 It’s all sort of like a spectrum.
    0:15:52 How much are you deviated from the norm?”
    0:15:56 So ADHD is not really a thing that you have or don’t have.
    0:16:00 That’s becoming more and more of a common thought out there.
    0:16:06 So ADHD in the workplace, poor time management skills, this is why we don’t fit in in corporate
    0:16:11 chronic lateness, mis-deadlines, difficulty completing mundane repetitive tasks that are
    0:16:12 not a personal interest.
    0:16:16 What happens if you try to do a repetitive task is you keep multitasking because you’re
    0:16:18 just bored, you get distracted.
    0:16:22 Also difficulty with relationships, which we’re going to talk about later.
    0:16:26 Difficulty getting along with managers and colleagues sometimes because you have emotional
    0:16:27 outputs.
    0:16:31 It’s really hard to control your emotions when you have ADHD.
    0:16:36 So here are some signs that you have ADHD based on the two different kinds.
    0:16:42 So hyperactive is you fidget, excessive talking, you interrupt others, you have lack of impulse
    0:16:43 control.
    0:16:47 In attention to ADHD, you might have trouble with organization, especially with things
    0:16:48 you don’t care about.
    0:16:53 So for example, I might be organized in something I care about like a project, but if it’s something
    0:16:58 I don’t care about or it doesn’t matter or no one’s seeing it or judging me on it, I’ll
    0:16:59 be disorganized.
    0:17:04 Forgetting instructions, losing track of time, being late, forgetful, misplaces and loses
    0:17:08 things, not listening well or paying attention.
    0:17:13 You might have a doomsday pile, like one of your drawers just has like a bunch of crap
    0:17:14 and you don’t even know what’s in it.
    0:17:19 That’s like an ADHD symptom, trouble concentrating on repetitive work, emotional outbursts or
    0:17:25 emotional response, leaving some tasks unfinished, especially if you’re not interested in it.
    0:17:31 Your symptom is you buy things and you already have them, like I’ll have like eight contact
    0:17:34 solutions even though I’ll go to the store and buy more because I’ll forget that I have
    0:17:38 them and that’s the symptom of it not remembering what you have.
    0:17:42 So let’s talk about some neurodiversity superpowers, okay?
    0:17:47 What are the superpowers of ADHD, autism bipolar disorder?
    0:17:53 So ADHD superpowers, like I mentioned before, I’m so happy I have ADHD because I feel like
    0:17:58 it makes me uniquely me and I think very differently from other people and I have strengths that
    0:18:00 make me unique and successful.
    0:18:09 High energy, alertness, full of ideas and innovative, strong problem solving abilities, risk takers,
    0:18:14 we take proactive leaps of faith, we can hyper focus and do intense work for long periods.
    0:18:20 Guys, when I’m focused, I feel like I get four hours of work done in 10 minutes.
    0:18:22 I can really get things done fast.
    0:18:25 I just might procrastinate till the last minute.
    0:18:30 Resilient and resourceful, ability to see opportunities that people don’t see, comfortable
    0:18:35 on chaos, highly curious, more likely to be optimistic, which is also why people with
    0:18:37 ADHD tend to be late.
    0:18:42 We often think we have more time than we do and we’re just optimistic about how much
    0:18:44 it’s going to take to complete a task.
    0:18:47 So very optimistic, okay?
    0:18:51 Just remember that your weaknesses can also be your greatest strengths.
    0:18:54 All right, autism spectrum disorder, very different superpowers.
    0:18:57 Again, this is something that is on a spectrum.
    0:18:59 They literally call it autism spectrum disorder.
    0:19:05 Some of the most famous entrepreneurs in the world, like Bill Gates and Elon Musk, have
    0:19:08 Asperger’s, a type of autism.
    0:19:10 So higher rates of giftedness.
    0:19:14 People with autism often are really good at mathematics, music, art, okay?
    0:19:18 The ability to focus really well, attention to detail.
    0:19:24 I have two employees that are on the spectrum, my favorite employees.
    0:19:26 They are so motivated.
    0:19:28 They are so skilled and gifted in their specific area.
    0:19:33 They get obsessed with being the best they possibly can and the thing that they’re experts
    0:19:34 on.
    0:19:35 They never make a mistake.
    0:19:41 They are doing lots of UA type stuff and they don’t get bored with really repetitive work.
    0:19:42 It’s stimulating for them.
    0:19:43 They like it.
    0:19:45 They’re doing sort of perfect.
    0:19:51 Such a good thing that you need in a business is people who are good at really repetitive
    0:19:54 attention to detail tasks, right?
    0:19:59 Very strong work ethic, very loyal, enhanced memory skills, superior problem solving, really
    0:20:04 good at constructing systems and operations and very good at pattern recognition.
    0:20:09 So again, lots of strengths and if you’re an employer, for example, you really want to
    0:20:13 consider having neurodiverse workers.
    0:20:17 You want to have people who have different ways of thinking in your organization.
    0:20:22 Now, bipolar disorder, this is really associated with high creativity and art.
    0:20:28 So some of the most famous artists like Vincent Van Gogh, Scott Fitzgerald, Ernest Hemingway,
    0:20:30 Tchaikovsky, they all have bipolar disorders.
    0:20:35 So very artistic, very creative, high ambition, increased risk taking, tenacity.
    0:20:42 Actually, all neurodiverse people have tenacity and resilience because we grew up being different
    0:20:43 people.
    0:20:49 Learning in school and traditional jobs that we didn’t really fit in and we had to learn
    0:20:50 to overcome those obstacles.
    0:20:54 So a lot of people that have neurodiversity are resilient.
    0:20:58 They know how to adapt, they have tenacity and grit.
    0:21:01 That is also common across everybody with neurodiversity.
    0:21:04 Also people with bipolar are really outgoing.
    0:21:07 They’re extroverted and they’re really open personalities.
    0:21:14 So those are some of the superpowers, but our superpowers can also become our kryptonite.
    0:21:17 There is a high price of hustle.
    0:21:20 So I love this quote from Elon Musk.
    0:21:25 He says, “Running a startup is like chewing glass and staring into the abyss.
    0:21:29 After a while you stop staring, but the glass chewing never ends.”
    0:21:31 What does this quote mean to you?
    0:21:34 What do you think Elon means by this quote?
    0:21:35 Jackson, really good.
    0:21:40 Elon is telling you that there is so much that you do not want to do but have to do.
    0:21:42 The pain doesn’t end even if you can clearly see the business.
    0:21:45 Yeah, you guys did really well with that.
    0:21:47 So let’s break it down.
    0:21:49 Running a startup is like chewing glass.
    0:21:53 So really what he means here, and I watched a video where he literally breaks down what
    0:21:54 he meant.
    0:22:00 So as an entrepreneur, you’re constantly in the know of everything that’s going wrong
    0:22:01 in your business.
    0:22:02 You have the insider information.
    0:22:08 You know all the little things that are broken in your business, you also know all the things
    0:22:10 that only you can work on.
    0:22:12 It’s things that you can’t delegate, unfortunately.
    0:22:13 You’re the only one who has the knowledge.
    0:22:17 You’re the only one that can work on it and make it right.
    0:22:21 And there’s all these things that are out there that you want to work on.
    0:22:22 You want to innovate.
    0:22:23 You want to create new.
    0:22:27 You want to work on things that are fun, that you enjoy.
    0:22:32 But unfortunately, you have to work on the problems your company needs you to work on,
    0:22:33 not the ones that you want to work on.
    0:22:36 This is what chewing glass is.
    0:22:40 And if you’re neurodiverse, the hardest thing is to chew glass.
    0:22:45 The hardest thing is to do things that you don’t want to do because you want to have
    0:22:46 dopamine.
    0:22:47 You need dopamine.
    0:22:48 Your brain works differently.
    0:22:52 You can’t just be okay working on things you don’t want to do.
    0:22:53 So we need to combat this.
    0:22:58 This is what I’m going to talk about in the productivity section of today’s class.
    0:23:01 And staring into the abyss.
    0:23:06 This is that you feel the pressure that your company is constantly facing extermination.
    0:23:11 So 90% of all startups fail and 80% of them fail within five years.
    0:23:16 And what he means by chewing glass never ends and the staring into the abyss does is because
    0:23:21 eventually, if you chew glass and do what you need to do, you get a foundation, you
    0:23:25 get some cash flow, you get some padding, you save up for emergencies.
    0:23:30 And then suddenly, even if something goes wrong, you’re not going to face extermination.
    0:23:35 But the first two, three years of entrepreneurship is this, running a startup is like chewing
    0:23:37 glass and staring into the abyss.
    0:23:40 So that’s what he means by this quote.
    0:23:45 So let’s talk about why entrepreneurs are so stressed out.
    0:23:50 Entrepreneurship is full with uncertainty and unpredictability, market dynamics, financial
    0:23:51 instability.
    0:23:52 You always need to innovate.
    0:23:57 There’s so much pressure, constant decision making, risk taking, and responsibility for
    0:23:59 clients, employees, and stakeholders.
    0:24:03 Graham Altman has this awesome quote, he says, “Bounders end up with a lot of weight on
    0:24:07 their shoulders, their employees, their families, their customers, their investors.
    0:24:09 And we have to make everybody happy.
    0:24:12 Your family wants more time, your business needs more time.
    0:24:16 Your clients want cheaper prices, your employees want more pay.
    0:24:20 It’s hard to keep everybody happy and it’s all on your shoulders.”
    0:24:21 Leads to some high stress.
    0:24:26 So what are you most stressed about right now in your business or in your job?
    0:24:28 What are you most stressed about?
    0:24:34 Burnout, finances, clients, cash flow, financial instability, generating more income to fail,
    0:24:38 cash flow, all right.
    0:24:41 Let’s talk about some of the dark sides of passion guys.
    0:24:46 So like I mentioned, one of the things that make neurodiverse people awesome is that we’re
    0:24:52 like highly passionate, highly creative, but there’s a dark side of passion.
    0:24:58 The more passionate about your business you are, the more that you usually self-identify
    0:25:02 with your business and you’re emotionally dependent on your work, the more likely you’re
    0:25:07 going to suffer from burnout because you’re working late hours, you’re exhausted, you’re
    0:25:11 not spending time with friends and family, you’re not exercising, you’re not eating right.
    0:25:15 And that’s going to lead to health issues, stress, burnout, anxiety.
    0:25:18 In fact, 25% of entrepreneurs say they are burnt out.
    0:25:24 And 95% of entrepreneurs are unsure of how to create an adequate work-life balance.
    0:25:28 70% of entrepreneurs feel lonely throughout the journey, 62% of entrepreneurs feel they’re
    0:25:32 sacrificing their present lives for future success.
    0:25:34 Let’s talk about why entrepreneurs are lonely.
    0:25:39 So first of all, working in excessive hours and blurring the boundaries between work and
    0:25:40 professional life.
    0:25:47 So we spend less time with friends, family, kids, 60% less time with spouses, 58% less
    0:25:51 time with kids, 73% less time with friends and family.
    0:25:56 We need to change those numbers so that we can be more balanced.
    0:26:01 On top of that, we’re socially isolated, we often work from home, we often work by ourselves.
    0:26:05 When we’re starting, we often have small teams, we don’t have the same work balance where
    0:26:09 you go into the office and you’ve got 100 people you could become friends with.
    0:26:14 Also, if you’ve got neurodiverse conditions, you have it even worse.
    0:26:20 So for example, somebody like me with ADHD, I have trouble paying attention to conversations.
    0:26:24 I’m forgetful of anniversaries and birthdays and I’ve lost friends because they don’t forgive
    0:26:25 me for that.
    0:26:27 I’m late to events.
    0:26:31 I might have poor emotional responses, I’m upset, I can’t control my emotions as much
    0:26:35 as I’d like to, it’s something I always have to work on.
    0:26:39 And so that causes issues in relationships, people end up thinking that you’re careless.
    0:26:44 Autism, bipolar disorder also has negative impacts on relationships if they have their
    0:26:46 own things that happen.
    0:26:52 Bipolar disorder, they get into these really bad moods and so it’s confusing for people
    0:26:56 that they have relationships with because they have totally different moods depending
    0:26:58 on how they’re feeling.
    0:27:01 So knowing all this, how do we maximize our potential?
    0:27:03 How do we maximize our productivity?
    0:27:05 How do we maximize our relationships?
    0:27:08 How do we maximize our mental health?
    0:27:13 First of all, we’ve got to address the root causes.
    0:27:15 So I’m just going to be really blunt right now.
    0:27:19 Let’s talk about the top 20 reasons that startup fails.
    0:27:24 No market need, running out of cash, not the right team, getting out competed, pricing
    0:27:29 cost issues, user unfriendly product, product without business model, poor marketing and
    0:27:30 so on.
    0:27:34 These are the top 20 reasons, but let’s laser in on the top three reasons.
    0:27:38 No market need, ran out of cash, not the right team.
    0:27:42 In fact, no market need is leading by a lot, 42%.
    0:27:47 The next one’s at 30%, the next one’s at 20% and guess what?
    0:27:49 Everything is related to no market need.
    0:27:51 That’s the main reason.
    0:27:56 If you calculate all of this, it’s like 80% of the reason why startups fail or 90% is
    0:28:01 because of no market need because no market demand is no money and not being able to afford
    0:28:03 or attract the right team.
    0:28:07 And so off the bat, if you’re an entrepreneur and you’re not working on the right idea,
    0:28:13 you are setting yourself up for bad mental health, bad relationships, bad productivity,
    0:28:16 low self-esteem, all these things.
    0:28:20 You need to realize it’s a dead horse and get off of it.
    0:28:25 And one of the biggest problems with not having the right idea is that usually the problem
    0:28:27 is too specific.
    0:28:28 There’s no audience for you.
    0:28:33 Your target clients like finding a needle on a haystack, nobody wants your offer.
    0:28:38 Something’s wrong with your offer and a lot of the reason is nobody wants it, right?
    0:28:43 Your offer is not desirable to an audience that you can find en masse.
    0:28:48 So off the bat, you got to work on the right idea and you got to be honest with yourself.
    0:28:52 Am I just working on the wrong idea right now?
    0:28:56 Is there something I can be doing with my skills and talents where it wouldn’t be such
    0:29:00 an uphill battle to get clients and customers?
    0:29:04 Can I make it less specific so that more people want it?
    0:29:07 Another thing is that you want to make sure you pick a diverse team.
    0:29:10 So neurotypical and neurodiverse people make the perfect match.
    0:29:15 A lot of the times, if you’re founding a company with others, it’s like like-minded people because
    0:29:18 you guys are all friends, but you got to make sure that you’re all different.
    0:29:23 Because if everybody is on the technical side, for example, nobody knows how to manage finances,
    0:29:26 create a business model, secure funding, you want a diverse team.
    0:29:30 And the other thing is because entrepreneurship is a lonely journey, you might really want
    0:29:35 to think about having a co-founder, finding a partner that you can work with and you guys
    0:29:37 have different strengths, right?
    0:29:39 It makes it more fun, less lonely.
    0:29:44 I got to say that I have so much fun being an entrepreneur because Kate and Jason, my
    0:29:47 business partners are literally my best friends.
    0:29:53 I have so much fun with them and I feel like compared to other entrepreneurs, I have like
    0:29:59 a really full life because I’m basically working with partners that started as colleagues
    0:30:01 and now have become my best friends.
    0:30:05 So before you give away equity and make things permanent, make sure you actually enjoy the
    0:30:09 people’s time because you’ll be spending a lot of time with your co-founders.
    0:30:12 Let’s hold that thought and take a quick break with our sponsors.
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    0:35:18 Let’s talk about developing routines.
    0:35:19 Question for you all.
    0:35:23 How often are you speaking with others about your mental health?
    0:35:25 Let me know in the chat.
    0:35:26 Some people are saying weekly.
    0:35:30 Some people said always, but like almost everybody is saying never right now.
    0:35:31 All right.
    0:35:32 Let me ask you another question.
    0:35:35 Why aren’t you speaking to anyone about mental health?
    0:35:38 And if you are, why are you?
    0:35:39 Why or why not?
    0:35:47 Not their business, stigmas, no one cares, too busy, not everyone understands, no one
    0:35:50 cares about your mental health, freedom of judgment.
    0:35:51 All right.
    0:35:55 So we’re going to get into routines, guys.
    0:35:58 Number one, you want to start therapy.
    0:36:02 I use BetterHelp and you guys should really think about starting weekly therapy sessions.
    0:36:07 If you want to be a better entrepreneur, if you want to be a better person, a better husband,
    0:36:12 boyfriend, dad, friend, therapy is where it’s at.
    0:36:19 We always want to talk about our mental health and especially as an entrepreneur, because
    0:36:25 as an entrepreneur, you have to create this facade that everything’s okay constantly.
    0:36:27 You can’t even tell your business partners you’re feeling down.
    0:36:31 You can’t tell your employees how you’re feeling.
    0:36:36 You need to have this confidence all the time and it makes it really hard to share what’s
    0:36:39 going on to somebody in your life.
    0:36:44 But a mental health professional is somebody that you can talk to in confidence and private.
    0:36:48 I saw a lot of you guys saying it’s nobody’s business, for example.
    0:36:52 So you want to make speaking with a mental health professional a regular weekly habit.
    0:36:55 So for example, I have a therapist Blair.
    0:36:58 I meet her every single Sunday, no excuses.
    0:37:01 So you can talk about your fears or stressors without any repercussions.
    0:37:05 You can go to betterhelp.com/profit and get 10% off your first month.
    0:37:09 Our help is sponsoring this webinar, so shout out to them.
    0:37:14 So how does therapy help entrepreneurs, non-judgmental space to discuss your worries, broadens up
    0:37:19 your perspective and understands whatever role you’re in is going on?
    0:37:23 So sometimes when we’re so upset about something, we can’t really see the facts.
    0:37:26 We can’t really understand the bigger picture.
    0:37:28 Also integrating lessons learned from failures.
    0:37:33 Your therapist starts to get to know you, knows your stories, their writing notes.
    0:37:36 So they can remind you like, hey, this happened before.
    0:37:40 Is this some sort of a pattern that you need to work through helping you handle emotions,
    0:37:44 helping you handle conflict and avoiding burnout?
    0:37:49 Because as entrepreneurs, it’s often always about doing something for somebody else.
    0:37:51 Doing something for your employees, doing something for your clients.
    0:37:55 This is an hour out of the week that is all about you.
    0:37:59 Your company will benefit if you take care of yourself.
    0:38:03 Help is awesome because it’s professional, it’s affordable, convenient, and effective.
    0:38:08 Number one, it is so much more affordable than any other therapy that I’ve ever done.
    0:38:15 And I have to say that I tried therapy four years ago and it was maybe four times as expensive.
    0:38:19 And I remember I’d always feel like thinking about, oh, like how much money I’m spending
    0:38:22 on this and is it even worth it or whatever.
    0:38:26 I never have those thoughts anymore because it is so affordable, it is worth its weight
    0:38:28 in gold.
    0:38:31 But it’s the best therapist I’ve ever had.
    0:38:35 I feel like because BetterHelp has such a great company culture, they’ve got therapists
    0:38:37 that actually want to be there.
    0:38:43 It’s not a therapist that only has four clients, which is kind of what I had before and it
    0:38:46 just made me feel like they just wanted to keep me as a client.
    0:38:48 I don’t feel like a client to this therapist.
    0:38:51 I feel like their job is to be a therapist.
    0:38:54 And if I don’t want to do therapy with them, there’s somebody else who’s going to do therapy
    0:38:55 with them.
    0:38:59 And keeping me on as a client is like actually caring about my mental health.
    0:39:03 It’s way different than any other therapy that I’ve ever had.
    0:39:07 And best therapist by far, really good training and things like that.
    0:39:12 It’s also super convenient in the past when I had a therapist that had to like go back
    0:39:15 and forth on text and it was like super annoying to try to find a time and it always had to
    0:39:16 be the same time.
    0:39:19 I can literally change whatever time I want to treat.
    0:39:23 I keep it on Sunday and I change whatever time I want on Sunday.
    0:39:24 And it’s effective.
    0:39:28 You can do video calls, you can do phone calls and chat.
    0:39:32 I prefer to do phone calls because I like to like multitask and like clean while I’m
    0:39:35 talking to her and stuff like that.
    0:39:40 And then you can also look at classes, especially if you’re like you’re going through something
    0:39:46 like a breakup or you’ve got something specific, they have all these classes all the time.
    0:39:50 If you like webinars, for example, you’ll love BetterHelp because they just have like
    0:39:52 all these webinars all the time.
    0:39:56 So for example, I went through a breakup and I was like so upset.
    0:40:02 And I remember one weekend I just went to all these breakup relationship classes and
    0:40:06 was just trying to make myself feel better by being around other people who are going
    0:40:08 through the same thing.
    0:40:13 If you want extra therapy and you want to do some group sessions, you can also do that.
    0:40:15 So that’s just a little bit about BetterHelp.
    0:40:16 It’s so easy to use.
    0:40:19 Again, it’s the best therapy that I’ve ever done.
    0:40:21 I never promote anything that I don’t support.
    0:40:26 So if you guys want to try BetterHelp, go to betterhelp.com/profit and you can get 10%
    0:40:27 off your first month.
    0:40:32 That is the number one routine that I would recommend to start off with is getting your
    0:40:34 weekly therapy sessions.
    0:40:39 So let’s move on to the next routine, weekly and daily prioritization.
    0:40:45 So you guys need to learn to ruthlessly prioritize and block out specific time to complete tasks
    0:40:49 so you can focus on projects that truly matter so that you can chew blasts.
    0:40:50 You got to prioritize.
    0:40:51 What do you want to work on?
    0:40:53 What do you have to work on?
    0:40:58 And McKinsey found that only 52% of executives said that how they spent their time matched
    0:41:00 their organization’s priorities.
    0:41:02 So that’s not good.
    0:41:05 We need to learn how to prioritize.
    0:41:09 So Benjamin Hardy, who you got to get familiar with because he’s going to show up a bunch
    0:41:16 in the presentation, he is an organizational psychologist, he’s an expert on productivity,
    0:41:20 and he says 10x is easier than 2x.
    0:41:21 That’s counterintuitive.
    0:41:24 How could 10x be easier than 2x?
    0:41:29 Because if you want to grow exponentially, you can’t just do double of everything you’re
    0:41:30 doing now.
    0:41:34 Could you imagine if you just doubled everything you’re doing now, you would just get burnt
    0:41:35 out.
    0:41:37 You can’t just double everything you’re doing.
    0:41:38 That’s impossible.
    0:41:42 However, what if you leaned into the things that really worked?
    0:41:45 What if you got smarter about the way you worked?
    0:41:51 That’s how you actually 10x.
    0:41:53 It’s doing the 20% of the work that’s going to get you 80% of the results.
    0:41:55 That’s going to 10x your results.
    0:42:00 So the Pareto principle, you guys have probably heard of it, the 80/20 rule, 80% of results
    0:42:03 come from 20% of your actions.
    0:42:06 So when you really think about it, you’ve got to remember 10x is easier than 2x.
    0:42:08 You can’t just double all your work.
    0:42:11 You’ve got to work smarter.
    0:42:12 You don’t want to get burnt out.
    0:42:15 So the 80/20 rule.
    0:42:18 How do you waste your time by doing the wrong things?
    0:42:20 You’re just not working on the wrong things.
    0:42:22 They’re counterproductive.
    0:42:25 By not doing the right things, you know what you need to do.
    0:42:27 You’re just not doing it.
    0:42:30 Or you don’t know what the right things are.
    0:42:35 By doing the right things in the wrong way, you’re multitasking, you’re not paying attention.
    0:42:38 You don’t have the skills and deliberate practice.
    0:42:41 And also from not learning from our experiences.
    0:42:44 You might be doing the right things, but you’re just never getting any better.
    0:42:46 You might need to slow down, pay attention.
    0:42:48 You might need to get some training.
    0:42:52 You might need to delegate, get a business partner, somebody else who can do the tasks
    0:42:54 more efficiently can do it better than you.
    0:42:56 So these are ways you might be wasting your time.
    0:42:59 Now, this is what I use every single week.
    0:43:03 And I’m about to give you guys a free downloadable for a lot of stuff that I’m about to go over,
    0:43:05 which is pretty cool.
    0:43:11 I do this every single week, not only for my work life, but for my personal life.
    0:43:14 What is urgent and important that I need to do this week?
    0:43:19 What is non-urgent and important that I need to schedule for upcoming weeks?
    0:43:23 What is urgent and non-important that I need to delegate or outsource?
    0:43:26 What is non-urgent and non-important that I need to drop for now?
    0:43:31 I do this every single week for my work and personal life so that I can keep myself on
    0:43:34 track and make sure that I’m always doing the things that I need to do.
    0:43:40 Now every single morning, we do something at Yap called a daily hustler huddle.
    0:43:43 It’s basically a mental health and productivity tracker.
    0:43:47 If you guys want to download this, it’s youngandprofiting.co/tracker.
    0:43:49 You can make a copy to download it.
    0:43:51 And so every single day, start off your morning.
    0:43:52 How do you feel today?
    0:43:54 What’s your one word open?
    0:43:55 What are you grateful for today?
    0:43:59 What is your business high, personal high, or recognition?
    0:44:01 Who do you want to recognize today?
    0:44:07 So for example, you might say, I’m so happy that we closed so many deals this week.
    0:44:12 You might say, I just learned how to make sourdough bread and it’s really cool.
    0:44:18 You might say, I want to recognize Kate for helping me put on the Better Health webinar.
    0:44:20 What are you grateful for today this morning?
    0:44:24 Did you hit your goals from yesterday, keeping yourself accountable, making sure that if
    0:44:27 you need to reorganize because you didn’t hit your goals from yesterday, did you hit
    0:44:29 your goals from yesterday?
    0:44:31 What are your three to five work goals for today?
    0:44:35 And what are your three goals for your health and relationships today?
    0:44:41 Okay, so again, as entrepreneurs, we’re constantly deprioritizing ourselves, our own health,
    0:44:44 our own mental health, our own relationships, and this can be routine.
    0:44:50 So it might be go to my therapy session, go to my gym class at 7.30, make sure I spend
    0:44:53 time with help my kid with their homework.
    0:44:56 What are your three goals today for your health and relationships?
    0:44:58 And like I said, those can be routines.
    0:45:01 And what’s your one word close after you did this activity every single morning, which
    0:45:04 takes less than 10 minutes, 15 minutes max.
    0:45:06 How do you feel?
    0:45:10 Now a pro tip, if you have co-founders, if you have a team, you can do this together
    0:45:11 every single morning.
    0:45:16 So for example, me, Jason, and Kate do this every single morning at 8.30 AM.
    0:45:18 It keeps us aligned.
    0:45:20 It’s like a gratitude practice.
    0:45:23 It helps us understand how each of us are feeling that day.
    0:45:26 And by the end of it, we all feel better and ready to go.
    0:45:29 Then I do it again with my marketing and sales team later on in the day.
    0:45:31 We do like a shortened version.
    0:45:37 One of the keys about being successful is actually knowing what you have to do.
    0:45:41 And whenever you have a project, you want to break your projects into smaller tasks.
    0:45:44 You want to chunk your projects, right?
    0:45:48 It’s not enough to just have this big goal, create a website.
    0:45:49 It’s not enough detail.
    0:45:51 You’re going to get overwhelmed.
    0:45:53 You’re going to procrastinate.
    0:45:56 You’re not going to be motivated because it’s just too big to tackle.
    0:45:57 You need to chunk everything down.
    0:46:02 Also, it really just helps with really making sure you understand the project.
    0:46:04 You understand every single step that you need to take.
    0:46:08 I’m always telling my team, OK, you’ve got this project.
    0:46:09 What are all the little steps?
    0:46:13 I want every single little step that you need to take to complete this project.
    0:46:19 And guys, writing things down itself gets things out of your head.
    0:46:21 David Allen came on my show.
    0:46:25 He’s the founder of the Getting Things Done system.
    0:46:27 And he taught me about open loops.
    0:46:30 If you don’t write something down, it just stays in your brain as an open loop.
    0:46:35 It actually literally keeps you up at night because you haven’t gotten out of your brain
    0:46:36 and written it down.
    0:46:41 So even just the action of writing it down de-stresses you.
    0:46:44 So very important routines to start.
    0:46:47 Successful entrepreneurship is not sexy.
    0:46:50 And the vast majority of success as an entrepreneur is doing the things you know you shouldn’t
    0:46:52 be doing but aren’t, a.k.a. chewing glass.
    0:46:57 So I want to help you guys learn how to chew glass in a less painful way.
    0:47:00 So first of all, you’ve got to learn how to say no.
    0:47:04 And you’ve got to get comfortable with saying no.
    0:47:08 Because behind every no is a deeper yes to what you actually want and need to do.
    0:47:12 If you could still down focus– and I got this actually from Alex Tirmuzzi.
    0:47:15 He also came on my podcast.
    0:47:20 Focus is saying no to everything that is not what you said you would do.
    0:47:25 So you have this new priority matrix where every week you’re ruthlessly prioritizing
    0:47:28 what is absolutely the things that I have to do this week.
    0:47:33 That means that if something happens during the week or the day that is not what you said
    0:47:35 you would do, you’ve got to say no.
    0:47:39 And through your head all day you should be running this filter in your head.
    0:47:40 Is this what I said I would do?
    0:47:42 Is this what I said I would do today?
    0:47:43 No?
    0:47:44 Okay, no.
    0:47:45 I can’t do it.
    0:47:46 I’m sorry.
    0:47:50 I’m not bad at first because we don’t like to disappoint people.
    0:47:53 But you can say no with grace.
    0:47:57 And really you’ve got to remember that saying no is saying yes to yourself and your goal.
    0:47:59 So let’s think about it for a second.
    0:48:03 What is one thing you’re going to start saying no to?
    0:48:09 Other people’s demands going out, saying they’re going to parties, gambling, weed, junk food,
    0:48:16 alcohol, endless scrolling, yeah, feeling pretty aligned, distractions, yeah, awesome.
    0:48:20 Let’s get into productivity hacks.
    0:48:22 Stephen Kotler’s flow state.
    0:48:27 So I have a whole episode on this and at the end of this I give you guys some continued
    0:48:29 episodes for your learning.
    0:48:36 But the net net of flow state is you need to block off and schedule 90 to 120 minute chunks
    0:48:41 of time for uninterrupted time to complete your high priority tasks.
    0:48:46 So it’s very important to block off 90 to 120 minutes a day to do those things that
    0:48:49 you set in your priority matrix that you need to get done today.
    0:48:52 And ideally you want to batch similar things together.
    0:48:54 The other thing is you want to turn off distractions, right?
    0:48:57 Turn off your phone, tell your friends and family that you’re unavailable, if you work
    0:49:01 from home, close your door, get focused, right?
    0:49:05 Another tip Jason, my business partner does, he puts earplugs in his ear.
    0:49:10 And that makes him pay attention more because even things like birds chirping can distract
    0:49:11 you.
    0:49:17 When you’re a flow state, motivation, productivity, and great increases, 500% above baseline, creative
    0:49:20 decision making spikes between 400 and 700%.
    0:49:25 You can only get into flow if you’re not distracted for 90 to 120 minute chunks of time.
    0:49:28 So you have to do everything to cut off distractions.
    0:49:31 Now you want to task batch your calendar.
    0:49:33 You want to schedule everything.
    0:49:36 I know this seems ridiculous.
    0:49:43 When I first came across this idea, my friend Tim, who co-founded the company with me, did
    0:49:46 this and I thought it was freaking insane.
    0:49:50 Now I do it and I’ll never go back and it is the best way to make sure that you have
    0:49:55 time for yourself, your friends, your health, your business.
    0:49:58 And so that you actually do what you said you would do.
    0:50:00 You’ve got to schedule it all.
    0:50:01 It’s not just for meetings.
    0:50:04 A lot of people treat their calendar like it’s just for meetings.
    0:50:06 Chapters are not just for meetings.
    0:50:09 Schedule everything on there, your flow time, your personal time.
    0:50:12 And the thing is, is that you can’t multitask.
    0:50:14 Multitasking is not a thing.
    0:50:15 Multitasking is the myth.
    0:50:16 No such thing.
    0:50:20 When you say you multitask, I think like, “Oh, that means you don’t get your work done.”
    0:50:23 That’s not something to brag about.
    0:50:27 Multitasking leads to a 40% drop in productivity, 50% more errors.
    0:50:31 People who are interrupted and have to switch back takes 50% longer.
    0:50:34 Every time you get interrupted, it will take you 20 minutes to get back in the zone.
    0:50:37 If you don’t schedule the time to do the things you need to do, you’ll never become
    0:50:40 the future you that you want to become.
    0:50:42 So schedule everything.
    0:50:46 Some of the things you might want to schedule is times to eat, times to shower, times to
    0:50:50 check email and Slack, times to get into flow, times to spend with family, social media,
    0:50:53 news, meditation, bedtime, TV, entertainment.
    0:50:58 I don’t watch TV, but if you guys have to watch TV, schedule it.
    0:50:59 Weekly prioritization.
    0:51:00 Right?
    0:51:03 Usually it’s Friday or Monday, spending time with your extended family, spending time with
    0:51:09 your spouse, date night, adventure time with kids, time for therapy, time for personal growth,
    0:51:11 time to spend on a hobby or charity, right?
    0:51:14 So you want to think about what are you scheduling daily?
    0:51:16 What are you scheduling weekly?
    0:51:17 Think about it.
    0:51:18 Actually plan out your days.
    0:51:19 And here’s the thing.
    0:51:20 You don’t have to be rigid.
    0:51:24 I change my routine like every month, every week even sometimes.
    0:51:26 I’ll change like one thing around.
    0:51:31 You can change it up, but put what you need to do down in a schedule and stick by your
    0:51:32 schedule.
    0:51:33 Okay.
    0:51:36 So another technique to help you chew glass.
    0:51:40 And this is my modified version of the Pomodori technique.
    0:51:43 So I change this to add a reward.
    0:51:46 This is what I do to myself to get my work done.
    0:51:49 So you choose a single task to focus on.
    0:51:52 Then you decide on a reward you’ll give yourself for doing it.
    0:51:57 So for example, I might say I’m going to work on this better health presentation for 45
    0:51:58 minutes.
    0:52:02 And when I’m done with it, I’m going to have a half of an ice cream sandwich.
    0:52:05 I love ice cream sandwiches, right?
    0:52:11 And I tell myself, I can’t have an ice cream sandwich until I finish this 45 minute chunk.
    0:52:12 That’s the thing that I changed.
    0:52:14 The regular Pomodori technique has no reward.
    0:52:18 I added a reward to gamify it for myself.
    0:52:21 You take a two to five minute break, you take your reward, and then you start the timer
    0:52:22 over again.
    0:52:24 You’re still in flow.
    0:52:29 If you do this three, four times, then you’re going to take a bigger break, a 15 to 30 minute
    0:52:30 break.
    0:52:32 So that’s the Pomodori technique.
    0:52:36 Something else I want to talk about is the times to get our work done.
    0:52:41 Daniel Pink breaks down the three stages in the day for most people if you’re an early
    0:52:42 burp.
    0:52:46 So peak our mood rises in the morning, best for analytical work.
    0:52:50 Truff, our mood declines in the early at mid afternoon, best for administrative work.
    0:52:54 So this is why people need like a coffee at 3 PM or 2 PM, right?
    0:52:58 If you ever need like a caffeine boost, it’s because typically if you wake up early in
    0:53:01 the morning, you feel really tired at this point.
    0:53:05 And then you get a surge of energy in the evening.
    0:53:07 And that’s best for creative work, four or 5 PM.
    0:53:10 So if you’re an early bird, these are your stages.
    0:53:14 But not of all of us are early birds and especially neurodiverse people.
    0:53:16 For example, I’m an eye doll.
    0:53:19 Sometimes I have to be forced to be a third bird, but I’m an eye doll.
    0:53:23 So there’s three types of birds, and we’re going to find out what bird we are.
    0:53:26 There’s a lark, a third bird, or an owl.
    0:53:30 And it’s all based on your chronotype or your circadian rhythm.
    0:53:35 So a lark is a morning person, an owl is an evening person, and a third bird is somewhere
    0:53:36 in the middle.
    0:53:42 It’s a buzzfeed quiz that literally takes two minutes to do, three minutes to do.
    0:53:47 So again, take the quiz, youngandprofiting.co/bird, take a few minutes.
    0:53:51 And if you score 80% on lark or owl, that is your type.
    0:53:54 If you have more of a balance, you are a third bird.
    0:53:58 So if you’re a night owl, you’re going to be doing analytical tests in the evening.
    0:54:01 Whereas your lark, it’s the early morning.
    0:54:04 Admin tasks are mid-afternoon for everyone.
    0:54:07 Creative tasks, owls do well in the morning.
    0:54:11 And I tried this, and it really works, like I’m so creative in the morning.
    0:54:14 Making impression, everybody’s got to do it in the morning, sorry owls.
    0:54:20 Making a decision late afternoon, evening for owls because we’re not alert in the morning.
    0:54:24 Okay, let’s talk about temptation bundling.
    0:54:29 So I learned this from Katie Milkman, and she says temptation bundling is when you pair
    0:54:32 something you don’t like to do with something that you love to do.
    0:54:34 It’s a great strategy.
    0:54:39 So for example, only watching your favorite TV show while you fold laundry, only listening
    0:54:43 to your favorite podcast while you exercise, only eating your favorite snack while you
    0:54:48 pay your bills, only getting a pedicure while checking your email, only scrolling your social
    0:54:51 media if you wake up by 6 a.m.
    0:54:56 So temptation bundling can help make unpleasant tasks seem less stressful, increasing the
    0:54:57 chances of doing these tasks.
    0:55:01 The key is that you only allow yourself to do the thing you love if you’re doing the
    0:55:03 thing that you hate.
    0:55:07 So the five-minute bundle exercise is basically in a two-column list, you’re going to write
    0:55:13 down the pleasures you enjoy and the temptations you want to do, and in column two you’re going
    0:55:17 to write down the tasks and behaviors that you should be doing, but often procrastinate
    0:55:18 on.
    0:55:20 And then you’re going to write down as many behaviors as possible.
    0:55:24 And then you’re going to want to link one of your instantly gratifying wants and behaviors
    0:55:27 with something that you should be doing.
    0:55:30 Some last tips for chewing glass and we’re going to get on to some mental health stuff
    0:55:32 is gamifier tasks.
    0:55:34 So can I finish this task in 25 minutes?
    0:55:41 One of my favorite things to do every morning to keep my kitchen and desk space clean is
    0:55:42 I play a game.
    0:55:45 Can I clean my kitchen by the time my coffee is finished brewing?
    0:55:47 I do this with everything.
    0:55:50 Can I clean my whole house by the time this laundry is done?
    0:55:54 Anything that has some sort of timer, I’m like gamifying and like making myself do some sort
    0:55:59 of chore because otherwise it’s really hard for me to do it.
    0:56:02 Can I read 20 pages of a book today?
    0:56:06 Another thing I love is let’s say you end a meeting early or you’ve got like a five minute
    0:56:09 break or a 10 minute break in between your next meeting.
    0:56:12 Can I do this email in five minutes before my next meeting?
    0:56:15 Can I call my mom in this 10 minutes before my next meeting?
    0:56:16 Right?
    0:56:20 So like if you have little chunks of time squeezing in something that you have to do
    0:56:24 and seeing if you could do it, also breaking your projects into daily challenges, you must
    0:56:27 complete to win the game.
    0:56:30 Let’s hold that thought and take a quick break with our sponsors.
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    0:58:12 Young Improvinters, when I started my podcast, I had a volunteer team.
    0:58:17 I was able to just go on social media, put up a post, recruit some interns, and it was
    0:58:18 no big deal.
    0:58:22 But as we scaled as a company, I need real A players.
    0:58:26 I need people with experience, but we’re a small company.
    0:58:27 And so I don’t have an HR team.
    0:58:32 However, I found the secret sauce to hiring effectively with no HR team.
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    0:59:36 Need to hire.
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    0:59:42 If you’re anything like me, you didn’t start your business to spend all your time managing
    0:59:46 finances, budgeting, invoicing and tax prep.
    0:59:49 Not exactly the fun part of entrepreneurship.
    0:59:54 My CEO Jason on the other hand is great at finances, but even he doesn’t want to switch
    0:59:59 between five different apps for banking, expense tracking and contractor payments.
    1:00:01 We wanted a tool that could just do it all.
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    1:01:17 All right, my favorite part of today’s presentation, reducing stress and anxiety.
    1:01:22 This I think is the most life changing stuff that I’m about to go over, that I was most
    1:01:24 excited to go over with everyone.
    1:01:28 So let’s talk about Benjamin Hardy’s The Gap and the Game.
    1:01:33 Most people, especially highly ambitious people are unhappy because of how they measure their
    1:01:35 progress.
    1:01:39 As entrepreneurs, we’re constantly measuring ourselves on new goal posts.
    1:01:43 Our goals are constantly moving and moving and moving and moving.
    1:01:47 When I first had the idea to start a podcast, first I wanted to launch my podcast.
    1:01:49 Then I wanted to get $10,000.
    1:01:52 Then I wanted to be the top 200 podcaster.
    1:01:54 Then I wanted to be a top 10 podcaster.
    1:01:56 Then I wanted to have a podcast network.
    1:01:59 And the goal just keeps moving and moving and moving.
    1:02:04 And if you’re always measuring yourself against your future self, against this ideal that you
    1:02:09 have, against your top competitor, you’re always in the gap.
    1:02:13 You’re always thinking of yourself as a loser who’s not there yet.
    1:02:18 You’re always thinking about everything that you aren’t yet, right?
    1:02:25 So Benjamin says that we need to measure ourselves against our past selves.
    1:02:30 When we measure ourselves against our past selves instead of our future selves, now we’re
    1:02:31 in the game.
    1:02:35 Now we’re doing game thinking because think about it.
    1:02:40 You were so much different than you were last year, five years ago, 10 years ago.
    1:02:41 You’ve gone so far.
    1:02:44 So again, with my example, I’m a top 100 podcast.
    1:02:47 Six years ago, I didn’t even have a podcast.
    1:02:52 I’ve 1000xed my progress since then.
    1:02:54 And that makes me feel really good and positive.
    1:02:58 And when you feel really good and positive, you attract more of that in your life.
    1:03:04 So measuring your current self versus your former self has enormous psychological benefits.
    1:03:06 But you don’t want to stay there for too long.
    1:03:09 You need to also think about your future.
    1:03:13 So if you want to be happy, if you want to be content, if you want to be not stressed,
    1:03:18 not anxious, you need to have a happy past and an exciting future.
    1:03:19 That is the formula.
    1:03:23 You need to have a happy past and an exciting future.
    1:03:24 So let’s talk about reframing your past.
    1:03:26 This is so important.
    1:03:30 You can apply the Pareto principle, the 80/20 rule, to your past.
    1:03:36 Chances are that 80% of how you’re framing your past is not really useful to you anymore.
    1:03:40 Your memory and the narrative of your past is actually not fixed.
    1:03:42 It’s constantly under revision.
    1:03:47 And I talked to Layla Hermose and she mentioned that a lot of your own memories aren’t even
    1:03:48 reality.
    1:03:52 Like they’ve done studies where people don’t even remember reality correctly.
    1:03:58 And your past is basically a story that you tell yourself that you decided is the story.
    1:04:03 But you can change that story because your past determines how you feel and your self-esteem
    1:04:04 in the present.
    1:04:07 So you constantly want to be looking at the past with a gain mindset.
    1:04:11 You want to try to reframe your past and frame it positively.
    1:04:12 How did you grow?
    1:04:13 How did you learn?
    1:04:17 The other thing you want to think about is that you are not your past self.
    1:04:20 Benjamin taught me this and this to me was mind blowing.
    1:04:24 I couldn’t stop thinking about this because it’s so true.
    1:04:28 You are literally not even the person you were 10 minutes ago, not even the person you
    1:04:32 were yesterday, not the person you were last week, not the person you were last year.
    1:04:33 You have different experiences.
    1:04:34 You have different perspectives.
    1:04:36 You’ve learned new things.
    1:04:38 You are not your past self.
    1:04:39 You made a mistake 10 years ago.
    1:04:41 You are not that person anymore.
    1:04:42 Somebody hurt you.
    1:04:43 Somebody broke up with you.
    1:04:45 Somebody did you wrong.
    1:04:47 They’re not that same person anymore.
    1:04:49 So who are you even mad at?
    1:04:50 Who do you resent?
    1:04:52 They don’t exist anymore.
    1:04:54 The past doesn’t even exist, right?
    1:04:57 And it’s up to you to think about what your past is.
    1:04:58 How do you grow from it?
    1:05:00 I’ll give you guys a quick story.
    1:05:06 When I was 22, I got fired from an internship that I had at a radio station where I worked
    1:05:07 for free for three years.
    1:05:11 And when I first started getting interviewed on podcasts, I’d get asked about this.
    1:05:15 And I used to tell this story about how I worked for Angie Martinez.
    1:05:17 She kind of like abused me.
    1:05:18 She was really tough.
    1:05:20 She never paid me a dollar.
    1:05:21 Then she fired me.
    1:05:23 She blackballed me from the industry.
    1:05:26 She tried to crush my dreams.
    1:05:28 And I used to tell this story.
    1:05:32 And when I talked to Benjamin, I realized, why am I still telling this story?
    1:05:34 The story does not serve me.
    1:05:39 And if I can look at this maturely, maybe I wasn’t ready for the job.
    1:05:43 Maybe there was something wrong with me that Angie saw.
    1:05:45 Angie taught me so much.
    1:05:49 The whole reason why I’m so good at radio and production now is all the skills that
    1:05:50 I learned from that experience.
    1:05:53 Maybe she thought I was ungrateful.
    1:05:54 And how much have I changed since then?
    1:05:56 I’m not even that same person.
    1:05:58 Angie’s not even that same person anymore.
    1:06:03 So why am I telling this story and making myself feel like a victim and attracting more
    1:06:05 of this victimhood in my life?
    1:06:08 So I stopped telling that story.
    1:06:11 So a positive past sets you up for a positive future.
    1:06:14 I want you guys to think about what is a negative story you tell about your past that you will
    1:06:16 start to reframe.
    1:06:18 We talked about past.
    1:06:20 Now we need to talk about future.
    1:06:26 So it’s good to think about your past, reframe it, have a game mindset, retell the negative
    1:06:30 stories that you have in your life, relearn the negative stories that you have about
    1:06:36 yourself so that you can feel positive in the present and be able to be somebody who
    1:06:38 you want to be in the future.
    1:06:41 So many people don’t think about their future self.
    1:06:44 You assume you’re going to be the same in 10, 20 or 30 years from now.
    1:06:50 I’m literally nothing like the person I was 10 years ago, nothing like it, nothing like
    1:06:52 I’m a different person.
    1:06:54 You are going to be different than you think in five, 10 years.
    1:06:59 You’re going to be wildly different person than you think if you’re intentional.
    1:07:03 So you need to remember you’re never your past self and you’re always growing into your
    1:07:05 future self.
    1:07:06 So what does that mean?
    1:07:08 You need to get clear and connected with your future self.
    1:07:12 You need to decide who you want to be in the future.
    1:07:15 And then you need to use that vision of the future to guide and direct who you want to
    1:07:16 be.
    1:07:23 One thing that we have as entrepreneurs is that we tend to define our future in only
    1:07:25 the context of entrepreneurship.
    1:07:27 Even I was just doing it right now.
    1:07:31 I was talking about being a podcaster and how like that was all I was, right?
    1:07:33 I’m not just a podcaster.
    1:07:35 I’m a best friend.
    1:07:36 I’m a sister.
    1:07:38 I’m a lover.
    1:07:39 There’s a lot of things to me.
    1:07:40 I’m a workout addict.
    1:07:43 I have more things to me than just an entrepreneur.
    1:07:49 And it’s the more things that make you well-rounded, that make it so if something happens in your
    1:07:54 business, you don’t have stress, you don’t have anxiety because that’s just one small
    1:07:55 aspect of your life.
    1:07:56 It’s not everything.
    1:07:58 You need to start separating your identity from your business.
    1:08:01 I need to realize that your work does not define you.
    1:08:06 And that means you need to decide who your future self is in work and outside of work.
    1:08:08 Who do you want to be?
    1:08:09 How do you want to become a well-rounded person?
    1:08:12 So this is where you guys bring out your pen and paper.
    1:08:14 We’re going to do it together.
    1:08:18 So this is called the I am I should future you exercise.
    1:08:20 This is something I want everybody to do.
    1:08:27 So get out of pen and paper, write a two column list, write I am on the top of one column,
    1:08:30 write I should on the top of the other column.
    1:08:35 For the I am column, I want you guys to imagine yourself in five years.
    1:08:39 Write what you see about yourself, who you envision, who you want to be in five years
    1:08:40 in the I am column.
    1:08:43 So I am a loving dad.
    1:08:45 I am an amazing daughter.
    1:08:47 I am a talented painter.
    1:08:54 I am an accomplished skier, whatever you want to be, you’re going to write it in the I am
    1:08:55 column.
    1:08:57 Do that first.
    1:09:02 Once you’ve thought about who you want to be and remember, don’t just do things about
    1:09:03 work.
    1:09:08 Do things about your personal life because we need to start to acknowledge the fact
    1:09:14 that we need to make time for relationships, make time for health and mental health.
    1:09:16 Then you’re going to write I should.
    1:09:20 What are the things you should be doing now to be more like the person you want to become
    1:09:24 and think about as a daily, weekly or monthly task.
    1:09:25 I’m a loving dad.
    1:09:28 I should drive my son to school every day.
    1:09:32 I should spend 30 minutes every day doing homework with my son.
    1:09:33 I’m a talented painter.
    1:09:36 I should take a painting class at least once a month.
    1:09:43 I should practice painting every weekend because then we’re going to take those items as homework
    1:09:49 and put it in your weekly and daily and monthly tracker and schedule it in your calendar and
    1:09:52 become more of who you want to be because it doesn’t happen by accident.
    1:09:55 It happens by intention.
    1:10:00 I am column, I should column, write down the adjective and persona, the thing you want
    1:10:06 to become more of, loving dad, loving mother, great sister, talented, pianist, whatever
    1:10:11 the heck you want to be and then what are the things you should be doing today in the
    1:10:17 present and think about it as a daily, weekly or monthly task to do this.
    1:10:19 Really quick, we talked about the past.
    1:10:21 We talked about the future.
    1:10:23 Let’s talk about our present.
    1:10:28 We also need to feel best in our present and when things are going wrong, it can be hard
    1:10:32 to just focus on your future self and ignore all the things that are going wrong.
    1:10:36 One of the things that you can do is practice self distancing to reduce your anxiety in
    1:10:37 the moment.
    1:10:43 Ethan Cross taught me about the Batman effect, so thinking about a superhero, which really
    1:10:44 is the future you.
    1:10:45 Who do you want to be in the future?
    1:10:48 How would future you handle this situation?
    1:10:53 If you were everything you wanted to be and you had all the strengths and you improved
    1:10:56 as a person, how would you handle the current moment?
    1:10:59 The other thing people say is to talk to yourself in the third person.
    1:11:01 Talk to yourself like a best friend.
    1:11:06 Self distancing gives you more space to think rationally, to think about the facts and view
    1:11:12 a situation with less emotion, less passion so that you can just think clearly.
    1:11:14 You might want to think about who is your superhero.
    1:11:20 For example, Beyonce has Sasha Fiers so that she can go on stage and be sexy and be an
    1:11:21 entertainer.
    1:11:23 It helps because it’s not you that has to perform.
    1:11:24 It’s Batman.
    1:11:26 That’s a Batman effect.
    1:11:31 Now, if you are struggling with stress and anxiety, you’re a perfect candidate to get
    1:11:33 therapy with better health.
    1:11:36 Not everything in life should be DIY.
    1:11:42 Therapy really helps with stress, anxiety, burnout, relationship stressors.
    1:11:44 It gets to the root cause of what’s causing your stress.
    1:11:46 You really don’t want to do mental health DIY.
    1:11:50 This webinar was great, but it’s not going to solve all your problems.
    1:11:53 Now we’re going to talk about improving relationships.
    1:11:58 The last section of today, so number one, Jordan Harbinger is one of my best friends.
    1:12:03 He’s my mentor and he taught me about digging the well before you’re thirsty.
    1:12:05 Here’s the thing with relationships.
    1:12:06 You need them.
    1:12:08 They’re your greatest insurance.
    1:12:14 If your company shuts down, if you need a new job, if you need help, your network is
    1:12:16 how you get it.
    1:12:19 But the thing is, you can’t just reach out to people when you need something.
    1:12:22 That’s very transactional and people won’t want to help you.
    1:12:27 That means you’ve got to continually nourish and nurture your relationships before you
    1:12:28 actually need them.
    1:12:33 You want to grow your social capital by reaching out to people when you don’t need them.
    1:12:38 One of the ways that Jordan provides value and is of service to his network is by introducing
    1:12:41 his contacts to one another.
    1:12:45 He has this program constantly running in the back of his mind where he’s identifying
    1:12:50 people’s needs and finding somebody capable and trustworthy to help fulfill them.
    1:12:54 If somebody tells him, “Oh, man, I wish I could figure out LinkedIn,” he’ll be like,
    1:12:56 “Oh, I got the perfect friend.
    1:12:57 Hala can help you.”
    1:12:59 He’s always sending me these emails.
    1:13:00 “Hey, I got this friend.
    1:13:01 He’s interested in LinkedIn.
    1:13:02 Do you want an introduction?”
    1:13:06 He’s doing these, it’s called double opt-in intros where he’s asking me, “Do I want
    1:13:07 an intro?”
    1:13:08 He’s asking them if I want an intro.
    1:13:11 Then he’s making an intro together because you don’t want to necessarily put, especially
    1:13:14 if somebody is famous or something, you don’t want to put them on an email thread without
    1:13:16 letting them know.
    1:13:19 Also, people are more likely to help you if you keep in touch before you need their
    1:13:20 help.
    1:13:26 Again, you need a job and you’ve got some contacts that works at a Fortune 500 company.
    1:13:28 You haven’t talked to him in six years.
    1:13:29 You go ask him for a job.
    1:13:31 He’s going to be like, “What the heck?
    1:13:32 I don’t even know you.
    1:13:34 Why would I recommend you for this?
    1:13:35 I don’t even know you.”
    1:13:40 But if every three months you’re reaching out, you’re giving him a helpful article, you’ve
    1:13:45 made introductions to him, you’ve just asked him how he’s doing, then, “Oh, that Hala girl,
    1:13:46 she’s so sweet.
    1:13:47 She’s awesome.
    1:13:48 Of course, I’ll recommend you.
    1:13:49 She’s awesome.”
    1:13:53 So you want to think through, what are all your dormant contacts?
    1:13:57 Because right now, you probably don’t need anything from them.
    1:14:01 Perfect time to make a list of your dormant contacts and reach out to them.
    1:14:06 So go think back from your school times, from all your past jobs, from your neighbor’s
    1:14:09 dad, whatever it is.
    1:14:13 Write down all your most important dormant contacts that you have and get their contact
    1:14:18 information and start creating a plan to rekindle that relationship before you need
    1:14:19 them.
    1:14:20 Dig the well before you’re thirsty.
    1:14:26 Jordan also has an awesome practice called the Daily Connect for Method, and he does
    1:14:30 this while he’s waiting online in Starbucks, walking to the gym.
    1:14:34 He just does it in his free Q-time, he calls it.
    1:14:38 So he basically gets four people from the bottom of his text messages, his social media
    1:14:42 DMs, or email every day to reconnect and just see what they need.
    1:14:44 And he sends them a very simple message, “Hey, it’s been a while.
    1:14:46 What’s the latest with you?”
    1:14:49 So when they reply, it just kick-starts a conversation.
    1:14:53 It likely will lead to an organic opportunity to ask what they need to spot an opportunity
    1:14:54 to be of service.
    1:14:57 So this is called Connect 4.
    1:15:02 And now this is the last portion of today’s session, and this is all about listening.
    1:15:07 Nor are diverse people, especially for ADHD, I think one of the things that hurts us in
    1:15:11 our relationships is our inability to listen properly.
    1:15:17 And I think this impacts lots of people, because we’ve just been trained to be selfish, and
    1:15:20 we, as people, like to talk about ourselves.
    1:15:25 But listening is always about the other person, if you’re really trying to deepen a connection
    1:15:30 and to make somebody basically like you more and want to spend time with you.
    1:15:32 And there’s levels of listening.
    1:15:35 So there’s inward listening, which is like the lowest level.
    1:15:39 You hear what the other person says from your perspective, and you relate it to your own
    1:15:40 experience.
    1:15:46 So your friend says, “I really love Vietnamese food,” and you’re like, “Oh, me too.”
    1:15:50 Or you say, “Oh, I never had it, but I like Thai food.”
    1:15:51 That’s inward listening.
    1:15:55 You hear what they say, and immediately you’re like, “What’s my experience about that?”
    1:15:59 This form of listening helps us find commonalities and shared opinions.
    1:16:03 It’s a key aspect of likeability, but you’re being very selfish in the conversation, you’re
    1:16:06 not deepening your relationship.
    1:16:12 inward listening is when you make it about the speaker, and you relate to what you hear
    1:16:13 about what they said.
    1:16:16 So I really love Vietnamese food.
    1:16:17 Oh, really?
    1:16:18 What’s your favorite plate?
    1:16:19 Where do you like to eat it?
    1:16:20 Oh, really?
    1:16:21 I never had it.
    1:16:22 What’s your favorite dish?
    1:16:23 Is it spicy?
    1:16:25 Is it not spicy?
    1:16:29 So you’re asking them about their opinions, and you’re digging more about their interests,
    1:16:32 and you’re showing that you care about them because you’re asking about them, and people
    1:16:34 love to talk about themselves.
    1:16:37 The last one is listening intuitively.
    1:16:41 So this entails not only focusing on the words a person says, but the tone of their voice,
    1:16:42 their body language, and even their energy.
    1:16:45 So, oh my God, I love Vietnamese food.
    1:16:48 Oh, you sound so excited about this.
    1:16:51 Do you want to go to Vietnam or something?
    1:16:52 Right?
    1:16:55 Listening to what they say, and realizing that there’s more to what they’re saying aside
    1:16:58 from just what they’re saying, listening to their voice, their body language.
    1:16:59 Okay?
    1:17:00 So these are the three levels of listening.
    1:17:06 You want to practice getting up the ladder, making sure you are doing at least inward listening,
    1:17:09 you are doing outward listening, and you’re listening intuitively.
    1:17:14 So we’re going to do one game to close this out, and we’re going to find out what kind
    1:17:15 of listener are you.
    1:17:16 All right?
    1:17:19 So one last game to close this out, and then we are done with today’s session.
    1:17:21 So what kind of listener are you?
    1:17:25 Rate the following listening scenarios from one to ten, with one being most like you,
    1:17:26 and ten being the least.
    1:17:27 All right?
    1:17:28 Let’s get started.
    1:17:30 Write yourself one to ten.
    1:17:35 Your coworker is telling you about how her boyfriend of three years abruptly dumped her
    1:17:36 the night before.
    1:17:41 You appear to be listening, nodding, smiling when appropriate, making those sad eyes when
    1:17:43 she tears up.
    1:17:46 You even interject the occasional, “Uh-huh.”
    1:17:49 But in your mind, you’re planning what to order for lunch.
    1:17:50 This is like so me.
    1:17:53 I’m like ten all the way in this one.
    1:17:57 One means that you’re not really like it, and ten means you are like this.
    1:17:59 This reminds you of you.
    1:18:05 If you scored highly on this, you’re a faker, okay?
    1:18:06 That’s your listening style.
    1:18:07 You’re a faker.
    1:18:11 On the surface, you appear to be fully engaged in what the other person is saying, but if
    1:18:15 they only knew you were thinking about your lunch, you’re completely checked out and thinking
    1:18:17 about other topics when people are talking to you.
    1:18:20 This is like ADHD classic.
    1:18:21 How to improve?
    1:18:22 You got to be engaged.
    1:18:26 You got to ask questions about what the other person is talking about.
    1:18:29 This will help keep you engaged and make the other person feel hurt.
    1:18:33 The other tip that I got from my ADHD coach is actually staring people in the eyes and
    1:18:35 really looking at them in the eyes.
    1:18:41 If you’re on the phone, staring at yourself in the mirror because it makes you feel like
    1:18:44 you’re looking at somebody else in the eyes.
    1:18:45 Ask questions.
    1:18:51 Make yourself pay attention because your job is to do some outward listening, what we just
    1:18:55 learned about, to ask questions to dig deeper, to keep yourself engaged, make the other person
    1:18:56 feel hurt.
    1:18:59 Make sure that you’re actually paying attention.
    1:19:00 All right.
    1:19:02 Rate yourself one through 10.
    1:19:06 Your friend is telling you about a new marketing idea they want to pitch to their boss.
    1:19:10 You feed off their enthusiasm and start spreading out your own ideas.
    1:19:13 No need to wait for them to finish their thoughts or even pause to take a breath.
    1:19:17 You need to get all of your ideas out before you forget them and your brilliance on this
    1:19:19 topic is lost forever.
    1:19:22 It’s so funny how everyone’s different, right?
    1:19:26 Some of these I’m like, I don’t relate to at all and some of them are like, it’s totally
    1:19:27 me.
    1:19:28 Okay.
    1:19:29 The interrupter.
    1:19:32 No need to wait for the other person to finish their sentence.
    1:19:34 You’ve got something really important to say.
    1:19:37 You better get your thoughts out before you forget them.
    1:19:38 How to improve.
    1:19:42 You’ve got to turn your attention away from your own ideas and switch your focus to the
    1:19:43 speaker.
    1:19:45 Try to understand their motivation instead of your own.
    1:19:47 Again, outward listening.
    1:19:48 Ask about them.
    1:19:49 Don’t make it about you.
    1:19:52 You want to deepen your relationships and make people like you more, want to spend more
    1:19:55 time with you, care about you as a friend.
    1:20:01 You can’t just be interrupting people and not letting them speak their thoughts.
    1:20:05 There’s time and place for you to give your ideas, not when somebody is having their own
    1:20:09 idea that they probably spent a lot more time thinking about than you.
    1:20:13 Your boss is presenting the next team project.
    1:20:16 Everyone else is paying attention, taking notes, but you just keep wondering, where’s
    1:20:17 his logic?
    1:20:19 Does this even make sense?
    1:20:22 Why did she use that word?
    1:20:25 Your boss seems very excited about the new project, but her feelings are not important
    1:20:26 to you.
    1:20:30 You just want to understand the overall theme and logic of what she’s talking about.
    1:20:32 The logical listener.
    1:20:36 You can barely focus on what the other person is talking about because you are too busy trying
    1:20:39 to uncover the logic and pattern of what they’re saying.
    1:20:40 Where are they going with this?
    1:20:41 You ask.
    1:20:45 You often miss parts of the story because you’re just searching for your logic.
    1:20:48 You got to get out of your own head and connect with the speaker.
    1:20:54 Maybe offer a compliment, ask a personal question, also practice remembering the information.
    1:20:57 It’s okay to order it, but don’t judge it.
    1:21:00 Just listen before you judge.
    1:21:02 Listen wholeheartedly before you judge.
    1:21:06 All right, your significant other starts telling you about their crazy day at the office, but
    1:21:09 before long, you have hijacked the conversation.
    1:21:11 You had even a crazier day.
    1:21:12 You’re sure of it.
    1:21:13 They won’t mind you sharing your story.
    1:21:15 It’s probably more interesting than their story anyway.
    1:21:17 We’ve got a lot of high scores in this one.
    1:21:19 There’s a Fisher.
    1:21:23 You listen to others while seeking out the perfect opportunity to jump in and show them
    1:21:25 how their story relates back to you.
    1:21:27 You often say things like, “The same thing happened to me.
    1:21:29 Let me tell you about the time.”
    1:21:30 How to improve.
    1:21:34 Fill that lull in the conversation with a question or clarification or offer some words
    1:21:37 to show you understand their experience.
    1:21:41 Leave your ego out of the conversation and find other ways to feel good about yourself.
    1:21:46 Your son’s teacher is explaining what she will be focusing on over the next quarter while
    1:21:50 she’s talking or thinking, “What’s wrong with this picture?
    1:21:52 I just know there’s a flaw in her argument somewhere.
    1:21:54 I’m not argumentative.
    1:21:56 I just like a good debate.”
    1:21:58 You’re just trying to figure out what’s wrong with what she’s saying.
    1:22:03 All right, if you scored high on this one, you are the rebuttal maker.
    1:22:08 You don’t consider yourself argumentative, though you’re always accused of being difficult.
    1:22:12 You have a knack for finding what’s wrong with what other people are saying and you feel
    1:22:15 obligated to let them know about it.
    1:22:19 Look for the why of what the speaker is talking about rather than the what’s wrong, letting
    1:22:22 the conversation naturally run its course will ultimately yield the answer that you’re
    1:22:24 looking for.
    1:22:28 This hopefully is eye-opening to make you think about like, “Oh, man, I really need to stop
    1:22:29 doing these bad habits.”
    1:22:30 Right?
    1:22:31 All right, last one.
    1:22:35 Your coworker combines in the way that they’re considering leaving their job to travel for
    1:22:38 a few months, but they’re not sure if it’s a good time.
    1:22:41 This is an easy problem, you think, “Actually, it’s not even a problem.
    1:22:43 I can solve this for you in no time.”
    1:22:47 By the end of the conversation, they’ll be set straight and much happier.
    1:22:50 All right, we’ve got some 10s, we’ve got some low scores.
    1:22:52 You are the advice giver.
    1:22:54 You see yourself as a great giver advice.
    1:22:58 You love to help other people with problems even when they didn’t even ask for guidance.
    1:23:01 You often don’t even need to hear their full story to know what they should do.
    1:23:03 You’re just that good.
    1:23:06 Okay, this reminds me of Tim.
    1:23:10 Practice sympathy instead of problem-solving, giving the other person room and time to find
    1:23:14 their own answer will be better for them and for the relationship between the two of you.
    1:23:17 You may even get a thanks for listening.
    1:23:21 Nobody likes to be given advice when they didn’t ask for advice, especially if you don’t
    1:23:22 know anything about the topic.
    1:23:26 You just want to listen, especially when somebody has a problem.
    1:23:31 Most of the time, they just want you to listen, unless they explicitly ask you for advice.
    1:23:35 All right, guys, that is the session.
    1:23:39 If you guys want to thank me, write a review, a five-star review on Apple.
    1:23:44 If you guys felt like, man, this was an awesome two hours with Hala, write me an Apple podcast
    1:23:45 review.
    1:23:50 Check out BetterHelp, they are the sponsors of today’s presentation, would not be happening
    1:23:51 without them.
    1:23:56 If you got value from this, you’re definitely going to get value from having therapy, being
    1:23:59 able to talk to somebody one-on-one every single week.
    1:24:02 Make sure you avoid burnout, have somebody to talk to that’s not going to judge you.
    1:24:04 It is really affordable.
    1:24:09 You will be less stressed out and be more productive and be happier.
    1:24:11 It will make you money.
    1:24:14 Investing in yourself and your mental health is good for you.
    1:24:15 It’s good for business.
    1:24:19 All right, guys, until next time, bye all.
    1:24:20 .
    1:24:30 [Music]
    1:24:33 (upbeat music)

    Passionate entrepreneurs like Hala Taha pour their hearts into their businesses. But this often means working late hours and spending less time with loved ones, resulting in burnout. With smart strategies like regular therapy, solid routines, and task prioritization, you can channel your passion into productivity without sacrificing your mental health. In this episode, Hala shares essential tips to manage stress, boost productivity, and maintain healthy relationships while scaling your business.

    In this episode, Hala will discuss: 

    – The prevalence of neurodiversity among entrepreneurs

    – Maximizing your potential despite neurodiversity 

    – Why entrepreneurs need therapy

    – Hala’s best productivity hacks

    – How to manage stress and anxiety 

    – The three levels of listening to improve relationships

    – Recognizing and leveraging neurodiversity strengths

    – Techniques to improve work-life balance

    – Practical steps for developing daily and weekly routines

    – Affordable and convenient therapy with BetterHelp

    – Ruthlessly prioritizing tasks to maximize efficiency

    – And other topics…

    Try BetterHelp:

    Get 10% off your first month at betterhelp.com/profiting 

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    Ruthless Prioritization Matrix: https://youngandprofiting.co/projectplan

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  • John R. Miles: Escape Quiet Desperation and Transform Your Life with Intentional Living | E300

    AI transcript
    0:00:05 Today’s episode is sponsored in part by Teachable, Fundrise, Mint Mobile, Working Genius, Indeed,
    0:00:06 and Shopify.
    0:00:11 Teachable makes it easy for creators to monetize their content with full control.
    0:00:15 Head to teachable.com and use code “PROFITING” to claim your free month on their pro-paid
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    0:00:26 Add the Fundrise flagship fund to your portfolio with as little as $10 at fundrise.com/profiting.
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    0:00:35 Get your new three-month premium wireless plan for just $15 a month at mintmobile.com/profiting.
    0:00:39 Unlock your team’s potential and boost productivity with Working Genius.
    0:00:44 Get 20% off the $25 Working Genius assessment at workinggenius.com with code “PROFITING”
    0:00:46 at checkout.
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    0:00:53 Get a $75 sponsored job credit at indeed.com/profiting.
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    0:00:59 Shopify is the global commerce platform that helps you grow your business.
    0:01:04 Sign up for a $1 per month trial period at Shopify.com/profiting.
    0:01:08 As always, you can find all of our incredible deals in the show notes.
    0:01:13 900 million people in 142 countries feel unfulfilled in what they do.
    0:01:17 How many of us are intentional about where we want to take our lives?
    0:01:23 We pursue what we should do for a career versus what’s really driving the passion inside of
    0:01:24 us.
    0:01:30 And when we chase the money, the possessions, and we realize that none of that is bringing
    0:01:36 us fulfillment or happiness, we’re left with this profound sense of quiet desperation.
    0:01:39 Passionstruck is really about how do you close that gap.
    0:01:58 Young Improfiters, do you ever feel stuck?
    0:02:00 Do you feel like you’re just settling for good enough?
    0:02:05 Do you feel like you really haven’t found your North Star in your life or your career?
    0:02:09 Well, today we’re going to talk all about passion and purpose.
    0:02:13 Joining us on the podcast today is John R. Miles, who has followed his passions throughout
    0:02:21 his career, going from the U.S. Navy to becoming a C-suite executive in top Fortune 500 companies,
    0:02:25 to now being an accomplished podcaster and new author.
    0:02:30 He’s got a new book called Passionstruck, 12 Powerful Principles to Unlock Your Purpose
    0:02:32 and Ignite Your Most Intentional Life.
    0:02:35 John, welcome to Young Improfiting Podcast.
    0:02:38 Hala, thank you so much for having me.
    0:02:42 Your show is incredible, and it’s an honor to be here to serve your community.
    0:02:44 I’m so excited for this conversation.
    0:02:46 I think it’s going to be so valuable for everyone.
    0:02:49 So I want to just dive in right into the meat and potatoes of today’s interview, which
    0:02:53 is all about becoming Passionstruck.
    0:02:55 So you’ve got this very popular podcast called Passionstruck.
    0:02:57 I always see you around the charts.
    0:03:01 You’re doing an incredible job teaching people about entrepreneurship and how to have purpose
    0:03:02 and passion.
    0:03:05 You also have a new book called Passionstruck.
    0:03:09 And so I’m curious to understand, what does Passionstruck mean to you, and why are you
    0:03:12 so compelled to teach on the topic?
    0:03:16 I love this question, and thank you for it, and I’ll give you the origin story.
    0:03:23 So first to answer it, Passionstruck is about having an intense, what I say, almost inexplorable
    0:03:29 drive to mold one’s life in the pursuit of becoming our ideal self.
    0:03:36 Now this phrase wasn’t even in my vocabulary up until about four years ago.
    0:03:43 And as I was on my own journey of how do I cross the gap from where I was, which is
    0:03:49 really in the state of being my odd self, to going on my own journey of trying to become
    0:03:56 my ideal self, I started studying luminaries, many that people on the show will have heard
    0:04:02 of, people like Elon Musk, Jeff Bezos, Oprah, et cetera.
    0:04:10 And I started to wonder in my research, what allowed them to break through and to themselves
    0:04:17 reach this state where they are willing to put it all on the line with the goal of taking
    0:04:22 on a problem that they see so inherently needs to be solved that they’re willing to devote
    0:04:23 themselves to it.
    0:04:28 And I was talking to a friend of mine, Keith Crotch, he founded a company named Arriba,
    0:04:32 was the CEO of DocuSign in case people have heard of his name before.
    0:04:38 And he says to me, “Well, it sounds like what’s happening is you’re going from being stuck
    0:04:41 in your life to becoming Passionstruck.”
    0:04:48 And that phrase just hit me and from that point forward, I knew it was the one that
    0:04:53 I was destined to use, but I really feared it wasn’t going to be available until I found
    0:04:57 it that it was miraculously on GoDaddy.
    0:04:58 I love that.
    0:05:03 And here you are now, this whole journey, ten-year journey of working on Passionstruck.
    0:05:05 So you have a really impressive background.
    0:05:10 You started in the military, in the Navy, you went into corporate, you had C-suite roles,
    0:05:16 senior executive roles at big companies like Lowe’s and SwissWatch, very, very impressive.
    0:05:21 And I’d love to understand throughout all these phases of your journey, were you Passionstruck,
    0:05:24 were you more Passionstruck in one experience than another experience?
    0:05:27 I’d love to learn a little bit more about your career journey in that way.
    0:05:34 One of the things I talk about a lot on the podcast and in the book is this need to reinvent
    0:05:35 ourselves.
    0:05:39 And I think it’s something that more and more people are going to experience on a faster
    0:05:41 pace than even I did.
    0:05:47 But I went through periods of my career, some of them self-induced, some of them induced
    0:05:53 by external circumstances where I found myself needing to reinvent myself.
    0:05:56 Coming out of the Naval Academy, I was absolutely Passionstruck.
    0:06:02 I had been selected as one of only a few people who got a coveted billet to go work for the
    0:06:05 National Security Agency.
    0:06:10 And the backstory for me is I had always wanted to be a Navy SEAL, but I had some traumatic
    0:06:17 brain injuries when I was playing rugby that precluded me medically from going that path.
    0:06:24 But being an officer, especially working for the NSA, it’s kind of like being the CFO
    0:06:28 in a company or the head of HR, where you cut across all the different disciplines of
    0:06:29 a company.
    0:06:33 I got to do the same thing when it came to the Navy and Marine Corps.
    0:06:41 And so I was able to not only get the opportunity to work directly with SEALs, and I was assigned
    0:06:43 to Naval Special War for Unit 10.
    0:06:51 But I also got to deploy on aircraft carriers, cruisers, destroyers, submarines, aircraft,
    0:06:57 and really had a very fun Passionstruck part of my life.
    0:06:59 And I wanted that to continue.
    0:07:03 And so when I got out of the military, I did so only because I’d gotten an appointment
    0:07:06 to become an FBI agent.
    0:07:11 And I’m literally Thursday or Friday the week before I’m supposed to report on a Monday.
    0:07:17 I just left military service when I get a call from my Detailer telling me, John, Congress
    0:07:19 can’t pass the budget.
    0:07:21 Your class, unfortunately, has been recycled.
    0:07:27 My naive sense is thinking, OK, I’ll go back in a couple months.
    0:07:32 What I found out in a couple months was that it was literally going to be three to four
    0:07:33 years later.
    0:07:35 And so I quickly had to pivot.
    0:07:41 This led me to join Booz Allen, a management consulting firm, which turned out to be a
    0:07:42 blessing in disguise.
    0:07:49 It was such a great transition for me because they had a lot of military veterans and knew
    0:07:51 how to transition them.
    0:07:54 And then I went from there to Anderson Consulting.
    0:07:59 And so that was a really passion-struck period of my time learning the corporate world and
    0:08:03 really changing my trajectory from where I thought it was going to go.
    0:08:08 And then I would say I faced another pivot that I never expected.
    0:08:15 When I was at Anderson, we had about half our office dedicated to supporting Enron.
    0:08:20 And when Enron had their terrible fall, so did Anderson.
    0:08:25 And so I found myself in a matter of weeks, again, pivoting, having to reinvent myself.
    0:08:31 And this time, I went into the Fortune 500 world first as a chief information security
    0:08:36 officer, then went to Lowe’s, then eventually to Dell.
    0:08:41 And during that journey, I was absolutely passion-struck until I would say the tail end
    0:08:48 of Lowe’s going into Dell, where I really found myself starting to experience being in
    0:08:54 this quandary that Henry David Thoreau describes as quiet desperation, where I really found
    0:08:57 myself stuck down a career path.
    0:09:01 That looking back, I never expected myself to take.
    0:09:06 And now I couldn’t seem to pull myself from its grasp.
    0:09:13 And that really led me into a period of soul-searching where I wasn’t passion-struck on the journey
    0:09:19 to finding myself again and eventually creating this brand at the back end of it.
    0:09:21 As you were talking, I had an idea come to my head.
    0:09:23 I don’t know if you already say this.
    0:09:26 You can be passion-struck or you can be passion-stuck, right?
    0:09:30 And it just really depends how you’re feeling throughout your career.
    0:09:31 So talk to us.
    0:09:33 What are some of the feelings of feeling passion-struck?
    0:09:37 What do you feel when you’re in the zone, you’re passion-struck?
    0:09:43 You have this deep, exceeded desire that goes beyond ambition.
    0:09:48 It’s this relentless quest for growth, for impact, fulfillment.
    0:09:55 It’s the kind of passion that transforms anything that you face into stepping stones of growth
    0:09:58 and really discovery.
    0:10:03 And in order to do this, there are a number of mindset shifts and behavior shifts that
    0:10:06 are required to achieve this state.
    0:10:11 And it’s fundamentally rewiring how we think, how we feel, and act.
    0:10:20 And most importantly, intentionally aligning our values with our long-term ambitions and
    0:10:27 aspirations and making sure that they are all interconnected, not as it often happens
    0:10:29 where they’re independent variables.
    0:10:32 So you were alluding to this.
    0:10:36 At the end of your corporate career at Lowe’s, you started to feel stuck.
    0:10:39 And I learned that something really triggered this.
    0:10:41 It was a couple of traumatic experiences.
    0:10:46 You actually were faced with an armed robber in your house, and you had a gun pointed to
    0:10:47 your head.
    0:10:49 And at that point, everything changed for you.
    0:10:53 So talk to us about that moment, some of the events that happened that led you to eventually
    0:10:57 become an entrepreneur and what you were feeling that day.
    0:10:58 Yeah.
    0:11:02 So this was just a normal Tuesday.
    0:11:08 And I was in my normal routine, took my daughter to school, went to the gym.
    0:11:10 At this time, I was going to Orange Theory.
    0:11:15 And then something happened that was completely out of normal.
    0:11:20 We had an electrical fire at the gym that started in their air conditioning systems
    0:11:25 that forced me to go home earlier than I typically would have.
    0:11:33 Unbeknownst to me, the person who ended up confronting me had been canvassing my whereabouts
    0:11:35 and looking at my patterns.
    0:11:40 And it used this moment when they knew I would be away to come into the house.
    0:11:47 And so I walked in on them unexpectedly for them and unexpectedly for me.
    0:11:51 And you’d kind of get that feeling in the back of your mind that something’s just not
    0:11:52 right.
    0:11:57 And I had gotten in the house to change clothes so I could do a different workout routine.
    0:12:02 And when I went up the stairs, was confronted with that burglar pointing what turns out to
    0:12:04 be my own handgun at me.
    0:12:10 And when that happens, I don’t care whether it’s in combat or in this situation, you’re
    0:12:12 forced into a decision.
    0:12:17 Either you’re going to charge up the stairs and try to take them out and there’s probably
    0:12:23 a low likelihood of having a positive outcome without yourself being shot.
    0:12:28 Or there’s how do you elude this threat to live another day?
    0:12:36 And in the split second that I had chose that second option and was able to elude them and
    0:12:37 get out of there.
    0:12:44 And I guess the double whammy of what I experienced was just a few days later, I remember spending
    0:12:48 the weekend with my really good friend, Tim, talking about all that had happened.
    0:12:50 I was starting to process it.
    0:12:57 Monday morning comes around, I’m in New York, ready to do some interviewing and a keynote.
    0:13:01 When my phone starts blowing up, I answer it and it turns out that my friend Tim, who
    0:13:06 had been there to comfort me, had committed suicide.
    0:13:12 And so in a matter of five or six days, I had these two traumatic events really hit
    0:13:20 me and it caused me to just awaken inside and realize that my life could have been over.
    0:13:28 Tim’s life just ended, I need to rethink everything I’m doing and to chart a new course.
    0:13:35 So that was really the impetus for me then spending a couple of years really doing profound
    0:13:38 introspection into how I wanted to transform my life.
    0:13:43 I want to stick on this a bit because I feel like it’s so important for us to be the best
    0:13:45 versions of ourselves.
    0:13:50 We really need to think positively about our past and reframe our past.
    0:13:56 And I know that you had a lot of self-blame turn up after these events.
    0:14:01 Can you talk to us about some of the self-blame you were facing and how you were able to reframe
    0:14:03 your past a bit to move forward?
    0:14:04 Yeah.
    0:14:08 So this is something I really talk about in the first principle in my book, which I call
    0:14:15 “Becoming a Mission Angler.” And the origin of this phrase, “Mission Angler,” is I wanted
    0:14:22 to pick phrases or metaphors that people could understand so when they read the chapters
    0:14:25 or heard about them, they would remember them.
    0:14:31 So where I live here in Tampa Bay, we live in some of the best fishing area in the world.
    0:14:37 And my friends who are really master anglers, they don’t just get on the boat on the weekend,
    0:14:43 in any direction at any time, and just go and hope they’re going to catch fish.
    0:14:49 They go out with a very disciplined, intentional plan of knowing what’s in season, knowing
    0:14:56 where it’s located, knowing the tides, knowing the moon phases, et cetera, and being extremely
    0:14:59 intentional about their pursuit.
    0:15:04 But how many of us in our own lives are that intentional about where we want to take our
    0:15:09 lives? And in my case, it wasn’t only finding that direction.
    0:15:13 There was also a huge gap that I had.
    0:15:19 And this was a gap where earlier in my life, I had experienced profound trauma, both as
    0:15:26 a child in combat and then later on in my life as we had just discussed.
    0:15:33 And for me, it was really dealing with this trauma that I had put aside, because when I
    0:15:39 was growing up, and especially when I was in the military, we were told to suppress it,
    0:15:43 to not bring it up, you’re going to lose your security clearances, people weren’t going
    0:15:50 to respect you, this PTSD that everyone keeps talking about doesn’t really exist, et cetera.
    0:15:55 And so all this stuff from earlier in my life, I had buried deep down.
    0:16:00 And when these two incidents happened in that short period of time, not only did it
    0:16:06 on Earth, I guess the emotions from those two circumstances, but it brought up everything
    0:16:07 in my past.
    0:16:13 So as I looked at becoming this mission angler in my life, I realized that there was this
    0:16:15 gap that I had to cross.
    0:16:19 And Dr. Benjamin Hardy writes about this in his book, “The Gap vs. the Gain.”
    0:16:27 And so much in our life, we think about ourselves and we compare ourselves to other people.
    0:16:33 And when we’re constantly comparing ourselves to others, we actually find ourselves in the
    0:16:34 gap.
    0:16:39 It would be like you or I trying to compare ourselves as podcasters to the success of
    0:16:41 Joe Rogan.
    0:16:45 If we do that, we’re constantly going to be in the gap.
    0:16:50 Whereas the gain is where we’re looking at where we are in our life compared to where
    0:16:54 we were in the past and the incremental gains that we’re making.
    0:17:01 And so for me to cross this chasm of where I had been, which was living out, if you look
    0:17:08 at self discrepancy theory, my “ought self,” which is who I thought I should be, I wanted
    0:17:11 to get to who I could be, which was my ideal self.
    0:17:16 And the starting point for that was dealing with unresolved trauma.
    0:17:24 And so after I experienced those two things, I then went through two years of just intense
    0:17:32 cognitive processing therapy, EMDR, prolonged exposure therapy, and a number of other modalities
    0:17:36 to start working on getting rid of those stuck points that were holding me back.
    0:17:41 And one thing that I like to tell people is that we have to have a fixed point that we
    0:17:42 start from.
    0:17:49 And when we start mastering it, that’s when it opens up opportunities for us to pursue
    0:17:54 other areas in our lives where we can also change the course of our lives, whether it’s
    0:17:59 our health, our relationships, our career, our finances, et cetera.
    0:18:01 I love that you brought up Benjamin Hardy.
    0:18:06 He is one of my favorite guests who’s been on the show three times, and you brought up
    0:18:07 the gap in the game.
    0:18:10 It’s so true when we’re living to these ideals.
    0:18:14 For example, I want to become as successful as Joe Rogan.
    0:18:18 And every time you reach another level in your career, that target just keeps moving,
    0:18:20 moving, moving, moving.
    0:18:22 And you never actually reach that target.
    0:18:27 And so if you’re always comparing yourself to the future version that you want to be
    0:18:32 or the person that you want to be like a competitor, like you were saying, you’re really just in
    0:18:37 that gap rather than being in the game, which is measuring yourself against your past.
    0:18:41 The other thing that Benjamin Hardy talks about is becoming your future you and the
    0:18:44 fact that you’re not even your past self anymore.
    0:18:49 You’re not the same person that you were last week, let alone last year, let alone 10 years
    0:18:50 ago.
    0:18:57 So you have permission to forgive your past self, to reinvent your past story, and your
    0:19:02 memory is, and your narrative of your past is constantly changing.
    0:19:05 So he applies the 80/20 rule, the Pareto principle, to your past.
    0:19:08 80% of your past probably doesn’t serve you.
    0:19:10 So what is holding you back?
    0:19:15 How can you reframe your past so that you can move forward and attract more of what you
    0:19:19 want to be in the future and be more like the future self that you want to be?
    0:19:21 So I love that you brought up Benjamin Hardy.
    0:19:22 He’s great.
    0:19:26 He’s been on my show as well and that whole mission angler and what I was talking about
    0:19:31 with self discrepancy theory is really what he talks about in future self.
    0:19:37 It’s really how do you rebuild this image of yourself, this ideal self that you want
    0:19:43 to create as your future self and do it in a way where you’re not looking back on your
    0:19:50 past and the mistakes that you’ve made, rather you’re looking at yourself anew at the opportunities
    0:19:53 you have to pursue becoming who you would like to be.
    0:19:54 Okay.
    0:19:56 So let’s move on to your new book, Passionstrike.
    0:20:00 You quote Henry David Thoreau at the start of your book and argue that most people today
    0:20:03 lead lives of quiet desperation.
    0:20:08 So why do you think most people are hesitant to pursue their own dreams and passions?
    0:20:12 Well, I think it’s we get stuck in becoming our odd self.
    0:20:22 We get stuck in this life oftentimes where we pursue what we should do for a career versus
    0:20:26 what’s really driving the passion inside of us.
    0:20:30 And the farther we get into these careers, I call them portfolio careers, the harder
    0:20:36 it is to change because all of a sudden now we have the car we drive, the house we live
    0:20:43 in, the financial commodities that we’ve built up, the social standing, the family we’re
    0:20:44 supporting.
    0:20:49 And we start seeing that gap between where we are and where we want to be and it keeps
    0:20:50 growing.
    0:20:55 And we’re so comfortable in the life that we’re in that it just compounds itself.
    0:21:01 And what ends up happening over time though is we start realizing that the things that
    0:21:05 we thought were bringing us joy bring us anything but.
    0:21:11 And we wind up feeling more and more like we wake up in the morning and that the actions
    0:21:14 we’re taking, they just don’t matter.
    0:21:18 We don’t matter and our lives don’t hold significance.
    0:21:25 And I think that’s exactly what Henry David Thoreau was talking about when we chase these
    0:21:31 extrinsic things that life teases us with, that we think are going to bring us joy,
    0:21:36 the titles, the money, the possessions, whatever have you.
    0:21:42 And we realize when we get there that none of that amassive wealth that we’ve had is
    0:21:46 bringing us fulfillment or happiness, et cetera.
    0:21:52 And then we’re left with this profound sense of emptiness or as he calls it, quiet desperation.
    0:21:56 And if you look at Gallup, it’s a clear indication that this is going on.
    0:22:03 Their surveys evaluated 1.3 billion people across the world and they found that 900 million
    0:22:07 people in 142 countries feel unfulfilled in what they do.
    0:22:13 And another thing I’d like to cite here is research from Tom Gillovich, who’s a psychologist
    0:22:17 at Cornell who’s been studying people and what causes their regrets.
    0:22:24 And what he found was an astounding 76% of people that he surveyed in their third trimester
    0:22:29 of life all cited that their biggest regrets stem from the same thing.
    0:22:32 It’s not the mistakes that they made in life.
    0:22:40 It was not pursuing the what-ifs, the should-haves, not going after becoming their ideal self.
    0:22:45 And it mirrors what Gallup found and it mirrors what David Thoreau says.
    0:22:49 So then passion struck is really about how do you close that gap?
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    0:27:53 I love that, and thank you for sharing all that data.
    0:27:58 I’m curious to understand how you feel about the state of the American dream.
    0:28:03 I know you mentioned it in your book, and I had Dean Graziozian and people like Harley
    0:28:09 Finkelstein from Shopify, and they all believe that American dream is live and well.
    0:28:11 It’s no better time to be an entrepreneur.
    0:28:15 Lots of people are able to explore their passions because of the internet and the abundance
    0:28:17 of the internet and things like that.
    0:28:22 I’m curious to understand how you feel about entrepreneurship and the American dream and
    0:28:24 the state of everything right now.
    0:28:28 Well, I respect all the people that you just said very much.
    0:28:34 However, I completed and wholeheartedly disagree on the state of affairs.
    0:28:36 Dean’s got a couple of younger kids.
    0:28:40 I happen to have a couple of kids who are 20 and 26.
    0:28:45 We’re a little bit further ahead of them and are experiencing the world right now head
    0:28:46 on.
    0:28:53 I have to tell you, if you look at the data and you look at what I put in my book, entrepreneurship,
    0:28:59 the pursuit of small business, has been on a three-decade decline, not only in the United
    0:29:02 States but in most of Western civilization.
    0:29:08 There’s almost this inverse ratio of people going into large companies instead of pursuing
    0:29:13 the entrepreneurial path that really took the United States coming out of World War
    0:29:16 II to the precipice of greatness.
    0:29:21 Fewer and fewer people are going down the path of entrepreneurship or taking the risk
    0:29:23 of doing something on their own.
    0:29:29 It’s easy to see why because you come out of an MBA at Harvard and you’re offered the
    0:29:36 opportunity to go into a hedge fund or into a management consulting fund, private equity,
    0:29:39 and they give you all this money.
    0:29:45 So many people see that and they don’t want to make that riskier choice of going down
    0:29:46 the entrepreneurial path.
    0:29:48 They take the safe path.
    0:29:51 This has been going on and compounding.
    0:29:57 What you see is the bigger companies have more and more people flocking to them and the smaller
    0:30:03 companies and entrepreneurs keep on dwindling and the gap has only gotten worse.
    0:30:12 What that creates now is an environment where fewer and fewer people of my son’s age, 26,
    0:30:14 I talk to all his friends.
    0:30:21 None of them see how they can go right now unless they’re in a select few, how they’re
    0:30:24 going to make the American dream a reality.
    0:30:28 What’s happening is we have outsourced so much to other countries.
    0:30:34 So many of the fundamental middle class jobs that made America what it was, that we’re
    0:30:41 collapsing that and now we’re getting more and more into a growing upper class and a
    0:30:49 growing lower class with a completely shortened or eliminated middle class that was really
    0:30:51 driving the country before.
    0:30:57 Now, I believe that we are also on the cusp of a major change.
    0:31:01 I think history repeats itself.
    0:31:07 Just as you had people who had individual professions, whether it was a blacksmith back
    0:31:13 in the day, a printer, something like that, I think we are going to have in the future
    0:31:17 more people being solo entrepreneurs.
    0:31:24 This is something I do agree with Dean on that because of technology, because of where
    0:31:31 digital is going, et cetera, we have the opportunity to retrain people to be their own bosses.
    0:31:35 I think more and more people can be solo entrepreneurs.
    0:31:41 I really think that that’s where things could go and will go, especially as we’re faced
    0:31:47 with more automation, AI, robotics, et cetera, displacing what is going to become hundreds
    0:31:51 of millions of people over the next five to 10 years.
    0:31:56 How does your concept of passion really relate to the fact that it seems like you’re trying
    0:31:57 to create more entrepreneurs?
    0:31:58 Yes.
    0:32:06 I am trying to really say that what I found for my career, and I chose that path that
    0:32:13 I’m describing, where I joined the big companies, I went for more of the comfort and the security
    0:32:18 of having the check, of having the stability, that that is going to be harder and harder
    0:32:25 to do for people in the future, because unless we change the way that companies are evaluating
    0:32:29 how they’re viewed by shareholders and the boards that are running them, it’s really
    0:32:35 driven by creating shareholder value, which you do by top line growth and eliminating
    0:32:41 or impacting your bottom line and trying to take expenses out.
    0:32:45 All the companies that I’ve ever been in, if we could eliminate headcount, which is the
    0:32:53 biggest cost burden that you have in a company, you’re going to do it 99 times out of 100.
    0:32:59 There are some companies, Accenture is a great example, where as they’re bringing AI into
    0:33:07 Accenture, they’re trying to take the jobs that can be automated through AI and retrain
    0:33:15 those positions that they’re really using the AI to make decisions and to really expand
    0:33:17 the role of their jobs.
    0:33:23 I think far and wide, more companies are going to use it just to take cost out of the businesses,
    0:33:28 which means more people’s livelihoods are going to be at threat.
    0:33:34 This is why I’m pushing people to wake up and realize that the one thing that we have
    0:33:39 as being human beings that differentiates us from all the other species is that we are
    0:33:43 really the ultimate learning machines.
    0:33:49 We need to get into the habit of becoming constant learners to stay ahead of the digital
    0:33:55 trends which are only going to grow faster and to reposition ourselves, as I was alluding
    0:34:02 to earlier, in a way that instead of being at the mercy of a large company that we’re
    0:34:08 working for, being a solo entrepreneur and really choosing our clientele that we want
    0:34:15 to serve, so that if one would fire us for whatever reason, we have safety nets in place
    0:34:18 that can protect us and our livelihood.
    0:34:22 This reminds me about a chapter in your book about comfort.
    0:34:25 You say that comfort is the enemy of adaptability.
    0:34:30 Can you talk to us about this, why we need to be adaptable as entrepreneurs, and also
    0:34:34 maybe some examples of people who have been adaptable and who have thrived?
    0:34:38 The person I really speak about in this whole chapter is Jeff Bezos.
    0:34:44 It’s interesting because when I started out this chapter, I originally wrote it about
    0:34:46 originality.
    0:34:52 Adaptability wasn’t part of it, but as I read the chapter and really thought about it and
    0:34:58 what causes the people that we see who are passion-struck to excel, it’s really this
    0:35:02 combination of originality with adaptability.
    0:35:09 In this chapter, I really talk about Jeff’s journey through where he was himself being
    0:35:13 an investor to wanting to start Amazon.
    0:35:16 A lot of people think when you hear about Amazon, it doesn’t sound like an original
    0:35:18 idea to me.
    0:35:24 The original idea behind Amazon wasn’t being an online bookstore.
    0:35:31 Amazon has already existed with Borders and Barnes & Noble to some point.
    0:35:36 What Bezos really wanted to create was the everything store, but he was smart enough to
    0:35:41 realize that if that is what his longer-term goal was, he had to have a starting point
    0:35:47 that would allow him to enter the market at some point where consumers were used to doing
    0:35:52 something, books, that he could do more efficiently on the internet.
    0:35:56 By doing so, he could start perfecting his supply chain, et cetera.
    0:36:01 I think the other original thing that people don’t really consider when they think about
    0:36:07 Amazon is Amazon is really a data company, more than it is a retailer.
    0:36:13 First, he started to grab data on individuals who, using the platform, he then created the
    0:36:15 prime platform.
    0:36:21 At the same time, they created AWS, which is now housing everyone’s data.
    0:36:26 He was using that power of data to really power all the algorithms that were deciding
    0:36:33 what products were being put in front of people and to really customize each person’s view.
    0:36:40 Along this path of originality, he also had to adapt to competitors coming after him,
    0:36:46 the biggest being Walmart earlier in his history, obviously the bookstores.
    0:36:53 He had to adapt to regulators coming after him, people wanting to try to disrupt his
    0:36:56 business model.
    0:37:02 I think the way he ran the company, and it’s still being run this way, was phenomenal in
    0:37:07 that he really started to create entrepreneurs within Amazon.
    0:37:14 It’s a great case study of entrepreneurs in the way that he would have a need that he
    0:37:20 saw and would farm it out to three or four different groups who didn’t know that they
    0:37:24 were getting the same assignment and then have all of them come to him to give him the
    0:37:32 most original idea with the most adaptable way to undertake it that Amazon could then
    0:37:35 take, implement, and grow from.
    0:37:41 I think Jeff Bezos is a great example of combining this originality with the adaptability that
    0:37:47 you’re going to have to have in your life or your business, especially in the future.
    0:37:53 The adaptability really harkens back to what I was talking about when I was describing
    0:37:55 the need to reinvent yourself.
    0:38:01 That reinvention and adapting to the way that the market and technology are unfolding is
    0:38:06 going to be paramount to everyone who’s listening to this podcast.
    0:38:10 This reminds me of a really famous quote by another awesome entrepreneur, Elon Musk.
    0:38:15 He says, “Running a startup is like chewing glass and staring into the abyss.
    0:38:19 After a while, you stop staring, but the glass chewing never ends.”
    0:38:23 Really, what he means by this glass chewing is that as an entrepreneur, you always think
    0:38:24 you got to be innovative.
    0:38:25 You got to be creative.
    0:38:26 You got to do new stuff.
    0:38:30 You want the sexy thing, the exciting thing, but a lot of running your company is chewing
    0:38:35 glass or doing the things that you know you have to do, the problem solving, adapting,
    0:38:39 adaptability, having your nose to the ground, understanding what’s actually good for your
    0:38:43 business, not just what’s new and exciting.
    0:38:48 The other part, staring into the abyss, is really all about your facing extermination.
    0:38:50 90% of startups fail.
    0:38:51 You’re scared of failure.
    0:38:56 Eventually, that goes away once you have more stability, but you’re always having to combat
    0:38:57 the problems and chew glass.
    0:39:03 Do you have any advice in terms of as entrepreneurs, how can we get better at chewing glass and
    0:39:07 doing the things that we don’t necessarily want to do but have to do to run our business?
    0:39:13 In the book, I highlight the story of Jim McKelvie.
    0:39:19 For those who don’t know who Jim McKelvie is, people know his more famous other half
    0:39:25 of Square, who started Twitter, Jack Dorsey, very well, but the two of them really started
    0:39:32 Square off the back of Jim McKelvie’s journey of being a glassblower and having an expensive
    0:39:38 piece of art that he wasn’t able to sell because he wasn’t able to accept the payment at the
    0:39:41 time that the person wanted to buy it.
    0:39:48 We started to think, “How could I disrupt the payment industry with a device?”
    0:39:56 It’s a great story if you haven’t studied it of doing what you have exactly described.
    0:40:00 Which you find a problem that’s worth solving.
    0:40:07 When I talk to Jim and he describes all the people he’s tried to mentor into entrepreneurs,
    0:40:13 one of the biggest reasons he says that they fail is because, as you describe, hardships
    0:40:15 are going to come about.
    0:40:19 You’re going to be in a state where you’re chewing more and more glass.
    0:40:25 He says, “It’s during these times where people get distracted from solving the main thing
    0:40:28 that was the whole genesis for them starting their journey.”
    0:40:36 The further they waver from their focus on that main thing, the more times those companies
    0:40:43 don’t achieve profitability or don’t achieve the outcome that they came into existence
    0:40:45 trying to solve.
    0:40:51 What I learned from that is really this whole thing that Stephen Covey talks about, that
    0:40:55 the main thing is keeping the main thing the main thing.
    0:41:02 It really becomes an art of balancing what is important versus what is the most urgent
    0:41:09 thing, and staying on top of that so that you’re not in a point where what becomes urgent
    0:41:13 to you are the things that aren’t important, which makes you drift farther and farther
    0:41:18 from the problem that you’re trying to solve to begin with.
    0:41:25 In all these problems that entrepreneurs have to solve, it leads to a lot of stress, anxiety,
    0:41:29 burnout, and you say the antidote to this is really perspective.
    0:41:34 Can you talk to us about some of your guidance when it comes to having more perspective and
    0:41:37 how that can reduce our anxiety and stress?
    0:41:43 We live in a world since most of us are brought up in Western culture of looking at things
    0:41:50 as black and white either/or, and so what this is causing is so many of us to live on
    0:41:52 the extremes.
    0:41:53 Is it left?
    0:41:54 Is it right?
    0:41:55 Are we right?
    0:41:56 Are we wrong?
    0:42:03 What this chapter in my book is really about is exploring more Eastern philosophy of both
    0:42:07 and thinking, of paradoxical thinking.
    0:42:12 The person I highlight in this chapter is a dear friend of mine, Chris Cassidy.
    0:42:14 Chris Backstory.
    0:42:17 We graduated together from the Naval Academy.
    0:42:24 He became an Navy SEAL and then was selected into NASA and was eventually the chief astronaut
    0:42:26 for NASA.
    0:42:31 But I remember interviewing Chris for the book and we were talking about his time at
    0:42:37 basic underwater demolition school, BUDS, when he was learning to become and training
    0:42:38 to become a SEAL.
    0:42:44 He was talking about at the Naval Academy it was difficult enough to get from one activity
    0:42:53 to a next, but when you’re in BUDS, especially during Hell Week, it becomes almost unthinkable
    0:42:55 how you’re going to get through it.
    0:43:03 He said he started to learn that instead of looking at the boundaries, meaning can I get
    0:43:09 through this or can’t I get through this, he started to look at the both and in it.
    0:43:16 He started to see that life could very much resemble a rubber band and time could be expanded
    0:43:20 or extracted depending upon what you were going through.
    0:43:26 He said during periods of hardships, he started to get the perspective that all I need to
    0:43:33 do is hold on for five more minutes, or all I need to do is hold on for another 45 minutes
    0:43:35 and we’re going to break for lunch.
    0:43:40 All I need to do then is to get through the next evolution so that I can make it to dinner
    0:43:42 and go home.
    0:43:50 Then there were times when it could expand when he was experiencing flow state and time
    0:43:56 could be a weapon in your arsenal where you could use it to really take on a different
    0:43:58 meaning in what you were doing.
    0:44:04 He described to me as he was sitting there during Hell Week and they were freezing and
    0:44:10 just wanting to give up that there was an exchange officer who happened to be from Thailand
    0:44:17 who was there who, even though everyone else was in a difficult situation, this person
    0:44:25 had virtually no body fat and he just saw the person just buckling and just using every
    0:44:31 ounce that they had to stay in the moment and to use their mind to battle through it.
    0:44:38 He said that’s where this whole concept of this rubber band and expandability or extraction
    0:44:44 really came into being because he thought if that Thai officer has the brain power and
    0:44:50 willingness and mindset to get through this, then I can too and so can the men who are
    0:44:52 with me.
    0:44:58 It’s really just a different way of looking at our circumstances and thinking about it
    0:45:04 in a different paradoxical way, which becomes a different perspective for how we get through
    0:45:10 challenges or struggles that we encounter or how we use the good times as a glide path
    0:45:13 to do more with.
    0:45:21 It reminds me a lot about Ethan Cross’ self-distancing guidance, the fact that if you have anxiety,
    0:45:26 if you’re struggling, thinking of yourself in the third person can help, talking to yourself
    0:45:31 in the third person and then also something he talks about called the Batman effect, which
    0:45:36 is basically having some alter ego where you think of yourself as a superhero who has all
    0:45:40 the strengths, where you’re weak and what would they do in that situation.
    0:45:45 So that reminds me of what you were just explaining with the rubber band because in the moments
    0:45:50 of being expansive, you might be just trying to figure out what would your greater self
    0:45:52 do in this situation to get out of it.
    0:45:53 Is that right?
    0:45:54 If I understand that correctly?
    0:45:55 Yeah, it is.
    0:45:59 And I’m glad you brought up Ethan because he’s a good friend of mine and his book chatter
    0:46:00 is great.
    0:46:04 But yes, I mean, that’s exactly what I’m talking about.
    0:46:09 And it also leads into another thing that I often talk about is what ends up happening
    0:46:19 to us is we become our own visionary arsonist, we end up arsoning the very goals and ambitions
    0:46:26 that we want to have in life because of our own self image that we have of ourselves that
    0:46:27 we cannot do it.
    0:46:33 So we put roadblocks in the way almost unintentionally at times or they seem unintentionally, but
    0:46:38 they’re all intentional and we vision the very things that we want to accomplish.
    0:46:40 That’s another way of looking at that.
    0:46:43 We’ll be right back after a quick break from our sponsors.
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    0:50:54 Okay, so I want to get into some leadership stuff, because you have some really great
    0:50:57 leadership advice in the book.
    0:51:01 One of the things that I really liked is this phrase you have, “Think with your feet.”
    0:51:06 I can’t wait to use this moving forward, because I lead a team of like 60 people, and I just
    0:51:08 feel like I’ll always remember it, think with my feet.
    0:51:10 Can you talk to us about what that means?
    0:51:16 The origin of this is I had a great mentor, Jay Skabinski, who was my CIO when I was at
    0:51:24 Lenlice, and Jay was really trying to take on a lot of projects that were going to change
    0:51:25 the company.
    0:51:31 But many of these things were initiatives that the people who had been there for a while
    0:51:33 didn’t want to undertake.
    0:51:38 But what happens, and I think we see this all the time, is you go into these meetings,
    0:51:43 and he was good about getting everyone globally, because Lenlice was a global company together
    0:51:50 into a room to discuss what we were going to do, and then have everyone go out there
    0:51:53 after they’re nodding in unison and accomplish it.
    0:51:59 He said to me, after one of these offsite meetings that we had where we had flown everyone
    0:52:04 in, he goes, “I want you to watch people over the next couple of weeks.”
    0:52:09 He goes, “Because you’re going to see pretty clearly who is speaking with their mouth and
    0:52:12 who is speaking with their feet.”
    0:52:13 He was so right.
    0:52:18 There were so many of them who came into that meeting and were just nodding approval.
    0:52:22 And then the second that they left, they were doing everything in their power to thwart
    0:52:24 the success of the project.
    0:52:29 And then you had people who were speaking in their feet in the opposite direction, who
    0:52:33 were coming out of the meeting and doing everything that they could to move the project
    0:52:34 forward.
    0:52:41 And it is such an interesting way that people live their lives, whether it’s in a business
    0:52:51 setting or even doing a self-help exercise where you see someone like Tony Robbins talk
    0:52:55 about something on the screen, and you say you’re going to do it, but then your actions
    0:52:59 go in the exact opposite of doing them.
    0:53:05 And so you were actually speaking with your feet by not pursuing that thing that you signed
    0:53:07 up in your mind to do.
    0:53:11 So that’s really what speaking with your feet is all about.
    0:53:15 I love that, “think with your feet, lead with your feet, speak with your feet.”
    0:53:16 It’s so true.
    0:53:18 You’ve got to actually lead by example.
    0:53:23 You also talk about the need to practice eyes on, hands off in leadership.
    0:53:24 Can you talk about that?
    0:53:31 Yeah, where this really came from was I was having a discussion with General Stan McChrystal
    0:53:35 and also Keith Crotch, who I referenced earlier.
    0:53:40 And I realized that what I was trained to be throughout most of my career was a servant
    0:53:41 leader.
    0:53:45 And there’s nothing wrong with servant leadership that served me extremely well.
    0:53:53 However, when I think of servant leadership, it really does revolve around being more hands
    0:53:55 on with our employees.
    0:54:00 And I think with the way that companies are operating, more and more people are working
    0:54:02 outside of the office.
    0:54:07 We have more people in other countries who are part of the teams, et cetera.
    0:54:13 And so as I was thinking about this, I thought that we needed a new leadership paradigm that
    0:54:18 I call Gardner Leadership, which is really leading with intention.
    0:54:24 Because just as a gardener nurtures their crops, a gardener leader intentionally nurtures
    0:54:26 their team’s growth.
    0:54:33 And it’s really doing so in this eyes on, hands off approach, where the leader becomes
    0:54:40 informed without micromanaging, which is so critical in today’s innovation driven workplaces.
    0:54:46 So this eyes on, hands off to put this into perspective.
    0:54:51 And just since I brought up General McChrystal, I’ll use a military example of this.
    0:54:56 So imagine him as the leader who’s in charge of all forces in Afghanistan.
    0:55:03 And he’s got a team of rangers who’s trying to take an al-Qaeda position or a Taliban
    0:55:08 position on a mountainside that’s 1,500 miles away from him.
    0:55:15 There is no way that he is going to be able to micromanage what is happening on that operation
    0:55:18 because he’s not there, he’s not a part of it.
    0:55:25 So what he can do is he can be eyes on from the standpoint of observing what they’re doing,
    0:55:30 giving them the best training that he possibly could, making sure that they understand the
    0:55:35 rules of engagement, the parameters of the mission, what their expectations are.
    0:55:41 But then he needs to be hands off, realizing that he’s given them all that information
    0:55:43 and training.
    0:55:50 And in the moment where they’re experiencing what the enemy is doing, letting them make
    0:55:57 split-moment decisions on the battlefield and being eyes on but hands off in dictating
    0:56:04 what their behaviors are, it’s the same thing that happens on the workplace where you have
    0:56:10 a gifted software developer, oftentimes we want to micromanage the results that we get
    0:56:17 out of the developer and what I’m saying is, in the same way, we need to give him or her
    0:56:23 the parameters of what we want accomplished but be hands off and letting them use their
    0:56:29 creativity and innovation to develop the best way to approach it and to create the results
    0:56:31 that we’re looking for.
    0:56:32 Such good advice.
    0:56:38 And I want to go back to chewing glass a bit because as leaders, as entrepreneurs, we’re
    0:56:44 always competing with long-term vision and what we want to do in the future as well as
    0:56:49 all the short-term needs and all the problems, you give a really good framework called the
    0:56:51 turtle and bee effect.
    0:56:55 Can you talk to us about that and how that can help us plan and be more effective leaders?
    0:57:00 Yeah, well, I’m glad you brought this up because you used Elon Musk’s quote to describe this
    0:57:04 in this chapter is really about Elon Musk.
    0:57:10 So something that I found out about him from a long-term mentor of mine, astronaut Wendy
    0:57:17 Lawrence, was that when the space shuttle was going away and President Bush put out the
    0:57:23 elective through NASA that companies could bid on this, not only was SpaceX at the time
    0:57:30 a startup, but they were the only one who bid both on crew delivery and supply delivery,
    0:57:37 meaning they decided that if they could attack both with the same rocket, the same capsule
    0:57:44 parameters, that they might start out a little bit behind the competition.
    0:57:50 But over time, they would position themselves to be so far in the forefront, which is exactly
    0:57:52 what we’re seeing today.
    0:57:56 But at the time it happened, it was an extremely risky move.
    0:58:03 But Musk used the same thing in how he angled for this that he’s used to pursue everything
    0:58:09 that he’s done, and you’ve got to think about what he is really trying to do if you ask
    0:58:11 him is to save humanity from itself.
    0:58:16 He thinks that eventually we’re going to have to get off a planet Earth, and in order to
    0:58:21 do that and survive on another planet, you’re going to have to perfect different things.
    0:58:25 You’re going to have to have a way to get there, of course, but you’re also going to
    0:58:30 need to learn how to harness electricity in a different way and to store it differently.
    0:58:37 You’re going to have to learn how to go under Earth in order to create civilizations because
    0:58:42 we can’t survive on top of the planet, which is his boring company.
    0:58:48 And so the way that he does all these different things, whether it’s creating the solar cells,
    0:58:57 the cars, SpaceX, is he looks at the long-term strategy of saving humanity from itself,
    0:59:05 which is akin to the tortoise who takes very slow logical steps on its path to achieving
    0:59:06 its ultimate goal.
    0:59:13 But then in the day-to-day moments, in operating these different ventures, he’s acting more
    0:59:19 like the bee, where the bee’s purpose is to serve the queen and the hive, and they are
    0:59:26 very much about doing whatever they have to do in the present moment to achieve what needs
    0:59:27 to be done.
    0:59:34 So the real art here becomes how do you combine the best virtues of a bee with the best virtues
    0:59:40 of the tortoise so that your actions that you’re doing in the micro moments that make
    0:59:47 up your day are leading you towards where you want to go to fulfill your long-term aspirations,
    0:59:54 but you’re doing it in the daily repetition or daily movements of meeting your midterm
    0:59:56 ambitions.
    0:59:59 And so that’s what the bee internal effect is really about.
    1:00:04 It’s how do you use deliberate action, whether you’re in a business setting or a personal
    1:00:11 setting, to take the actions that you want to align your values and your workload to
    1:00:16 your shorter-term ambitions while pursuing your long-term aspirations.
    1:00:18 I love everything that you just broke down there.
    1:00:19 I love the story with Elon Musk.
    1:00:23 So we’ve mentioned a lot of entrepreneurs in this episode.
    1:00:26 I feel like we name dropped like 50 people.
    1:00:29 One person we didn’t talk about was Steve Jobs.
    1:00:34 And you draw a really cool story of him in your book where you talk about his ability
    1:00:37 to overcome the fear of being wrong.
    1:00:40 And as entrepreneurs, we’re risk takers.
    1:00:42 We have to be creating new things.
    1:00:46 There’s a lot of failure involved and a fear of being wrong.
    1:00:51 So can you talk to us about how we can get better at this fear of failure?
    1:00:57 Yeah, I picked Steve Jobs because he’s a very recognizable name.
    1:01:04 And people often see the output of what he created at Apple without really analyzing
    1:01:11 the backstory of all the things that he had to overcome to have that success.
    1:01:17 And one thing I have found, and this is really about being a boundary magnifier, is sometimes
    1:01:20 being right means being alone.
    1:01:29 And in the case of Jobs, he felt so passionate that the right path for Apple was the path
    1:01:36 that he was advocating for, that he was willing to give up his role there as CEO because he
    1:01:38 was so passionate about it.
    1:01:43 And it’s something that I found in my own career in multiple circumstances.
    1:01:48 And I’m sure it’s something that many of the listeners have found themselves in too.
    1:01:55 Sometimes we’re asked to do things in our jobs that go against who we are, what our
    1:01:59 values are, what we think is the right thing to do.
    1:02:06 And so often we lean into what the popular thing is to do or what’s going to bring job
    1:02:09 safety instead of doing the right thing.
    1:02:14 And this chapter is really that on your entrepreneurial journey or your business journey, you’re
    1:02:21 going to be encountered with many circumstances, we’re doing the right thing, and embodying
    1:02:26 your values means that sometimes you’re going to be standing alone in your convictions to
    1:02:27 do it.
    1:02:30 And that’s exactly what we saw with Steve Jobs.
    1:02:35 And not only did he leave the company with those convictions, but he doubled down on
    1:02:37 that vision.
    1:02:41 And that’s what eventually brought him back and led him to creating the Apple that we
    1:02:45 see today and the legacy that he left behind.
    1:02:48 Well, John, this was such an amazing conversation.
    1:02:49 I’d love to have you on the show.
    1:02:52 I end my show with two questions that I ask all my guests.
    1:02:57 So the first one, and you can answer this however you’d like, can be about today’s topic.
    1:03:00 It could just be whatever comes to your mind.
    1:03:05 What is one actionable thing our young and profitors can do today to become more profitable
    1:03:06 tomorrow?
    1:03:10 So one thing I love to tell people is that when you get up in the morning, you should
    1:03:17 look at yourself and the image that is shining back at you and realize that that person is
    1:03:21 the most incredible person on earth that you are ever going to meet.
    1:03:26 Now, you also have to come to the realization as you’re looking at that person that they’re
    1:03:31 also the most self-critical person you’re ever going to meet.
    1:03:38 And so really, your battle to greatness is really the battle between those two dimensions
    1:03:39 of yourself.
    1:03:46 And it’s really mastering wearing the true you, the true authentic you that realizes
    1:03:53 the capabilities and the gifts that you have and that you were put here to do something
    1:03:55 that only you can do on earth.
    1:04:00 And your goal should be finding out what that is, the problem you’re called to solve, and
    1:04:03 then doing it to better humanity.
    1:04:04 So good.
    1:04:06 And what is your secret to profiting in life?
    1:04:12 And this can, of course, be on just financial profiting in all the different ways of life.
    1:04:19 When I was at that tail end of Lowe’s going into Dell, I happened to come out of that
    1:04:26 time and met with a psychologist who had me analyze my life by picturing myself sitting
    1:04:28 on a kitchen bar stool.
    1:04:34 And what I realized is that although I was on that stool, the supports underneath it
    1:04:36 weren’t in balance.
    1:04:42 For me, the constant grind had become overwhelmingly a greater support than every other one in
    1:04:44 my life.
    1:04:48 And whether it’s the constant grind or something else, I think we need to ask ourselves are
    1:04:51 our lives truly in balance.
    1:04:56 And going back to Benjamin Hardy, what he got me to do is to picture myself sitting on
    1:05:02 the stool that my future self would want to sit on if I could become my ideal self.
    1:05:06 And if I did so, what would those supports look like?
    1:05:11 And what would I need to do to go from the way it looked today to the way that I wanted
    1:05:13 to look in the future?
    1:05:18 And I think that that’s an exercise that all the listeners should go through.
    1:05:23 And a great way to think about this, if it seems like it’s too difficult to go from point
    1:05:28 A to point B, is to do a reverse bucket list.
    1:05:29 And that is look at your life.
    1:05:34 And instead of examining all the things that you want to accomplish, look at all the things
    1:05:39 that you have already accomplished that you never thought would have been possible.
    1:05:44 And to use those to gain the confidence to understand that you can change the parameters
    1:05:49 of what’s underneath your stool to whatever you want it to be in the future.
    1:05:50 Such good advice.
    1:05:52 I really, really love that analogy.
    1:05:56 John, where can everybody learn more about you and everything that you do?
    1:06:04 If you want to learn more about me personally, you can go to my website, johnrmiddleinitialmiles.com.
    1:06:08 If you want to learn more about Passionstruck, the podcast, the book, what the company is
    1:06:11 doing, you can go to passionstruck.com.
    1:06:12 Awesome, John.
    1:06:16 Thank you so much for joining Young and Profiting Podcast.
    1:06:17 Thank you so much.
    1:06:28 And it’s such an honor to be here.
    1:06:30 [Music]
    1:06:40 [MUSIC]

    One day, John R. Miles came home from the gym to find an intruder pointing his own gun at him. Days later, a close friend’s suicide further shattered his world. These traumatic events forced John into deep introspection and a transformative life change. Emerging stronger, he founded the Passion Struck movement to help others find fulfillment, just as he did. In this episode, John offers actionable advice on transforming adversity into purpose and living a passion-driven life.

    John R. Miles is a bestselling author, keynote speaker, and host of the Passion Struck podcast. With experience in the U.S. Navy and Fortune 50 executive roles, John offers real-world insights into personal growth and self-leadership.

    In this episode, Hala and John will discuss:

    – What it means to be passion-struck

    – How traumatic events can lead to big changes

    – Reinventing yourself in different stages of your career

    – Strategies for overcoming trauma and finding purpose

    – Aligning your daily actions with your long-term goals

    – Why values are important for personal growth

    – Moving from a corporate job to entrepreneurship

    – Lessons from military service applied to business

    – The impact of deep thinking on life choices

    – Practical steps to pursue your ideal self

    – Balancing short-term actions with long-term vision

    – How to avoid feeling stuck in life

    – And other topics… 

    John R. Miles is a bestselling author, keynote speaker, and entrepreneur dedicated to helping people live passion-driven lives. He hosts Passion Struck, a popular podcast and national radio show known for its profound insights into behavior change, health and wellness, and self-leadership. Before his current ventures, John served in the U.S. Navy and held senior executive roles at Fortune 50 companies like Lowe’s and Dell. His latest book, Passion Struck, provides a science-based roadmap for personal growth and fulfillment. 

    Connect With John:

    John’s Website: https://johnrmiles.com/  

    John’s LinkedIn: https://www.linkedin.com/in/milesjohn/  

    John’s Twitter: https://x.com/John_RMiles  

    John’s Instagram: https://www.instagram.com/john_r_miles/  

    John’s Facebook: https://www.facebook.com/johnrmiles.c0m  

    John’s YouTube: https://www.youtube.com/c/johnrmiles  

    John’s Podcast, Passion Struck: https://podcasts.apple.com/us/podcast/passion-struck-with-john-r-miles/id1553279283 

    Resources Mentioned:

    John’s Book, Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life: https://www.amazon.com/Passion-Struck-Powerful-Principles-Intentional/dp/B0C8G5R5FZ 

    The Gap and The Gain: The High Achievers’ Guide to Happiness, Confidence, and Success by Benjamin Hardy: https://www.amazon.com/Gap-Gain-Achievers-Happiness-Confidence/dp/1401964362 

    The Innovation Stack: Building an Unbeatable Business One Crazy Idea at a Time by Jim McKelvey: https://www.amazon.com/Innovation-Stack-Building-Unbeatable-Business/dp/0593086732 

    LinkedIn Secrets Masterclass, Have Job Security For Life:

    Use code ‘podcast’ for 30% off at yapmedia.io/course.

     

    Sponsored By:

    Shopify – Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify 

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  • YAPClassic: Benjamin Hardy, Achieve Your Goals in 2024

    AI transcript
    0:00:05 Today’s episode is sponsored in part by Teachable, Fundrise, Mint Mobile, Working Genius, Indeed,
    0:00:06 and Shopify.
    0:00:11 Teachable makes it easy for creators to monetize their content with full control.
    0:00:15 Head to teachable.com and use code “PROFITING” to claim your free month on their pro-paid
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    0:00:26 Add the Fundrise flagship fund to your portfolio with as little as $10 at fundrise.com/profiting.
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    0:00:35 Get your new three-month premium wireless plan for just $15 a month at mintmobile.com/profiting.
    0:00:39 Unlock your team’s potential and boost productivity with Working Genius.
    0:00:44 Get 20% off the $25 Working Genius assessment at workinggenius.com with code “PROFITING”
    0:00:46 at checkout.
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    0:00:53 Get a $75 sponsored job credit at indeed.com/profiting.
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    0:00:59 Shopify is the global commerce platform that helps you grow your business.
    0:01:04 Sign up for a $1 per month trial period at Shopify.com/profiting.
    0:01:09 As always, you can find all of our incredible deals in the show notes.
    0:01:21 Yeah, fam, welcome back to the show.
    0:01:26 Today we’re pulling one of my interviews with Benjamin Hardy from The Archives.
    0:01:27 I love learning from Benjamin Hardy.
    0:01:30 I’ve interviewed him on the podcast three times.
    0:01:32 Benjamin Hardy is amazing.
    0:01:37 He’s an organizational psychologist and the world’s leading expert on psychology and
    0:01:39 entrepreneurial leadership and exponential growth.
    0:01:41 He’s a productivity guru.
    0:01:47 He was once the most popular blogger on Medium.com and his blogs have been read by over 100 million
    0:01:48 people.
    0:01:52 He’s got several books under his belt, including “Will Power Doesn’t Work” and “Ten X Is
    0:01:54 Easier Than 2X.”
    0:01:58 So Benjamin first came on the show in 2018 when I first started podcasting.
    0:02:00 That was episode number seven.
    0:02:07 I remember I was obsessed with Benjamin Hardy at the time and me and our team were so excited
    0:02:08 he was coming on the podcast.
    0:02:11 It was a star-struck moment for me.
    0:02:17 And then we had him on again for episode 206 in January 2023 and then 260 last December.
    0:02:22 So today we’re actually going to play episode 206 where we unpack two of his concepts to
    0:02:25 help us foster greater achievement and happiness.
    0:02:29 I’m talking about the power of embracing our future selves and getting familiar with a
    0:02:32 new system for measuring our progress.
    0:02:37 Something Ben and his co-author Dan Sullivan calls “the gap and the gain.”
    0:02:39 I loved learning about the gap and the gain.
    0:02:43 I remember when I had this episode, I thought about it over and over and over again.
    0:02:45 It was really impactful for me.
    0:02:46 I think you guys are going to love it.
    0:02:52 There’s so much to learn here, let’s get right into it.
    0:02:57 So Ben, I thought a really relatable place that we could start would be killing two birds
    0:03:01 with one stone, so to speak, by unpacking a story that I heard you tell.
    0:03:05 So I listened to a lot of podcasts when I’m researching for the show and preparing for
    0:03:06 my guests.
    0:03:11 And I heard you say on another podcast that when you released that book in 2018 that you
    0:03:14 came on my podcast to talk about willpower doesn’t work.
    0:03:19 You actually considered it a failure because it didn’t reach New York Times bestseller’s
    0:03:20 list.
    0:03:21 And that’s like every author’s dream.
    0:03:25 But nonetheless, when you came on my podcast, I remember thinking it was such a big deal.
    0:03:27 You were such a big blogger.
    0:03:33 We had scored Benjamin Hardy episode number seven, and so you were a big deal to us and
    0:03:37 to the outside world, but inside you felt like a failure.
    0:03:38 So I want to talk about that.
    0:03:43 I think it will give us some color on your journey and help us understand the gap and
    0:03:44 again concept as well.
    0:03:45 Absolutely.
    0:03:49 I think it’s a beautiful, interesting place to start.
    0:03:55 So I guess for a little context, I would say in 2000, ever so I served a church mission
    0:03:58 from 2008 to 2010.
    0:04:01 And like going on that experience was very transformational for me.
    0:04:03 I grew up in a really intense environment.
    0:04:05 We probably even talked about it four years ago.
    0:04:10 But ever since I came home from that experience in 2010, I wanted to be a professional author.
    0:04:14 Like that was a dream of mine, but I didn’t know what form it would take.
    0:04:18 And I didn’t really start approaching that goal until 2015.
    0:04:25 So from 2010 to 2015, I went to school, studied psychology, got into a PhD program for organizational
    0:04:26 psychology.
    0:04:29 And then once I was in my first year of my program, that’s when it really hit me.
    0:04:34 And I got really committed, I guess you could say, to my future self of becoming a professional
    0:04:35 author.
    0:04:37 So this was early 2015.
    0:04:42 And I was very, already very excited, very motivated.
    0:04:45 And I had already learned a lot of success principles, I guess you could say.
    0:04:47 And so I actually grew very fast as a blogger.
    0:04:50 And that’s what took me to themedium.com and I grew.
    0:04:57 And so essentially, from 2015 to 2017, I grew enormously as a blogger and was able to get
    0:05:00 a book deal and be able to start providing for my family.
    0:05:04 I mean, that was essentially my dream was to become a professional author and to be
    0:05:06 able to provide for my family.
    0:05:08 At the time, my wife and I had three foster kids.
    0:05:11 We’ve adopted them since and et cetera.
    0:05:14 So essentially, I got a multi six-figure book deal to write a book.
    0:05:15 I’m living my dreams.
    0:05:17 It all happens way faster than I thought.
    0:05:23 And anyways, in early 2018, honestly, it was March of 2018, the book comes out.
    0:05:28 And I did have way in my head, like I’d built everything up in my head that it needed to
    0:05:29 be a certain level.
    0:05:33 It needed to be a New York Times bestseller and I admittedly as well, threw so much money
    0:05:34 at it.
    0:05:39 Early 2018 was the first year I started to make like pretty dang good money.
    0:05:42 And I threw a lot of it at that book.
    0:05:45 And I was just throwing everything, kitchen sink at it.
    0:05:50 And yeah, it just didn’t end up launching and exploding the way I thought it would.
    0:05:55 Like I just expected it would go a certain way because most everything to that point
    0:06:00 in terms of like my writing and my growth, just it was all going very, very well.
    0:06:03 And so, yeah, it didn’t hit the goal.
    0:06:07 And for probably four or five months, I was in a very deep depression, very deep slump
    0:06:10 and kind of back to the idea of the gap in the game now.
    0:06:14 It’s kind of funny that I launch a book.
    0:06:15 I mean, I’m a professional author.
    0:06:19 I released my first book, like I’ve never written a full book before I released this
    0:06:20 book.
    0:06:22 And to my publisher, they were very happy with the results.
    0:06:26 But for me in my head, I just totally felt like a loser.
    0:06:29 And yeah, I mean, I guess from there, I mean, if you want me to, I mean, I could explain the
    0:06:30 gap in the game.
    0:06:32 But yeah, I mean, that’s basically where I was at.
    0:06:35 I guess I’ve learned to measure my own self differently.
    0:06:38 So the gap in the game is something I learned from Dan Sullivan.
    0:06:42 I read his little book on the subject, maybe actually it was in 2018.
    0:06:46 I read his little book and I was still blogging back then.
    0:06:47 And it was just an idea I loved.
    0:06:51 If I ever get a chance to write books with Dan Sullivan, I’m going to make this a major
    0:06:52 book.
    0:06:54 And the idea is very simple.
    0:06:59 It’s basically the idea that as a person, you’re, we all feel happy or sad based on
    0:07:02 how we measure ourselves and how we measure our experiences.
    0:07:07 The reason I went into a deep depression after I had made a monumental achievement, I mean,
    0:07:09 I had never done that before.
    0:07:10 It was totally new.
    0:07:12 And yet I felt like a loser because I was in the gap.
    0:07:16 I was measuring what was against what I thought it should be, which is an ideal.
    0:07:20 When you’re in the gap, you’re measuring yourself against your ideals, which are always changing,
    0:07:21 always moving.
    0:07:22 Whereas the gain is the opposite.
    0:07:25 You measure yourself backward against where you were before.
    0:07:27 Truth was as I was way further than I’d ever been.
    0:07:31 And if I was just measuring myself backward against my past self, competing only against
    0:07:36 my past self, I was radically further than I ever was and I just did something huge.
    0:07:40 I’m learning and I’ve learned over the years to be more in the game.
    0:07:44 And it’s a far more enjoyable, far happier experience.
    0:07:45 Yeah.
    0:07:48 And I’d love to kind of dig deeper on this.
    0:07:53 If you can help us understand the difference between ideals and goals and why that matters
    0:07:55 with all of this.
    0:08:01 So ideals are very, they’re very ephemeral, like they’re not actually tangible.
    0:08:07 And so like how I learned it from Dan is ideals are like the horizon in the desert.
    0:08:09 You can see them out there.
    0:08:14 But every time you take a few steps forward, the horizon keeps going.
    0:08:18 And in America, we’re actually trained to always be pursuing happiness.
    0:08:21 And it’s even in the Declaration of Independence, life, liberty and the pursuit of happiness.
    0:08:24 And so we’re very big on ideals in America, which is good.
    0:08:26 Like it’s good to have ideals.
    0:08:27 It’s good to be idealistic.
    0:08:28 There’s nothing wrong with ideals.
    0:08:31 The problem is, is that they’re immaterial.
    0:08:35 I think a definition of ideal is whatever you, whatever you believe is perfection.
    0:08:39 So when you’re in the gap, you’re literally measuring yourself against your view of perfection.
    0:08:44 But back to the idea of the horizon, that view is never endingly changing.
    0:08:48 My former self would have felt like it was perfection just to get a book deal.
    0:08:52 But then once I got there, the ideal changed, the horizon moved.
    0:08:56 And so if you’re always measuring yourself against a moving target, and also a moving
    0:09:02 target that by definition is unreachable, you can’t actually reach an ideal.
    0:09:03 It’s an ideal.
    0:09:06 But if you’re always measuring yourself against it, then you never feel like you’ve moved
    0:09:07 anywhere.
    0:09:10 That’s actually why we wrote the book is because high achievers by nature have huge ideals,
    0:09:13 but they also usually measure themselves against them.
    0:09:15 And our culture is trained that way.
    0:09:19 Social media trains us to have ideals and to always be comparing ourselves externally.
    0:09:21 And sometimes ideals are other people.
    0:09:24 But if you’re always measuring yourself against something that’s way up ahead and also something
    0:09:28 that you can never actually reach, then what that does for you internally is it feels like
    0:09:30 you’ve never made any progress at all.
    0:09:33 It also devalues everything you’ve done to that point.
    0:09:36 And so whenever you’re in the gap, it does not matter how much you’ve achieved.
    0:09:40 It doesn’t matter if you’re living way, way, way beyond the dreams of anything you ever
    0:09:44 thought you would do, you actually feel like you’ve made no progress at all.
    0:09:48 And you feel like a loser and you’ve devalued not only your current self, you’ve devalued
    0:09:49 everything that got you here.
    0:09:51 And so ideals are beautiful.
    0:09:54 They’re just not useful as a measurement tool.
    0:09:56 They’re useful as a direction tool.
    0:09:58 Goals are far more concrete.
    0:10:03 Obviously, you can have goals that you set that move you toward your ideals.
    0:10:05 And so goals are specific.
    0:10:06 They’re concrete.
    0:10:08 They’re mile markers on a journey.
    0:10:13 And then the useful thing to do with your goals is to obviously become increasingly
    0:10:17 intrinsically motivated towards the goals you set and even the standards you set for
    0:10:21 yourself that they’re less about what anyone else thinks, what anyone else wants.
    0:10:24 And you actually get better at doing that when you just start measuring your progress
    0:10:25 backwards.
    0:10:26 So like I’ll set a goal for myself.
    0:10:29 I’ve got huge goals for 2023.
    0:10:33 But in terms of where I’m, where I’m measuring myself and in terms of my benchmark, like
    0:10:36 my benchmark for 2023 is what I accomplished in 2022.
    0:10:41 Like I accomplished some cool things, but I’m using that since it’s tangible.
    0:10:42 Ideals are not tangible.
    0:10:47 Like I have concrete evidence of what I did in 2022, and I can use that not only to propel
    0:10:50 me forward, but I can also use that to say, what do I want to do that’s even going to
    0:10:52 be bigger and more exciting.
    0:10:53 Yeah.
    0:10:56 So you can just measure yourself backwards and use that as the baseline for what you
    0:10:57 can do.
    0:10:58 Yeah.
    0:11:00 So I hear you saying a couple big ideas here.
    0:11:04 The first one is ideals are a moving target.
    0:11:06 You’re never going to get there.
    0:11:10 So you’re never going to be happy trying to go towards those ideals, because you’re never
    0:11:11 going to actually achieve that.
    0:11:13 You can’t actually achieve your ideal.
    0:11:16 And it’s always moving further and further as you become more successful.
    0:11:21 Second is comparing yourselves to other people that never helps in terms of our mindset or
    0:11:23 happiness.
    0:11:27 And then I hear you saying that goals can be tangible and you can have mile markers and
    0:11:33 it’s okay to have goals, but you need to make sure that you’re judging your progress on those
    0:11:40 goals based on your past, not necessarily how far you are from your ideal place.
    0:11:43 I know I probably didn’t say it as good as you, but that’s basically what I’m gathering
    0:11:44 from.
    0:11:46 Now you broke it down beautifully.
    0:11:49 I think that this is one of the main problems with the narratives.
    0:11:52 Like there, you know, there’s a lot of narratives about how you shouldn’t have goals.
    0:11:55 Obviously I think it’s impossible to not have goals.
    0:11:58 I think human beings, we can’t not have a goal.
    0:12:02 That’s part of being intentional, but the problem is the measurement.
    0:12:06 I mean, even if I had hit my goal, I would have gone into the gap.
    0:12:08 I would have moved the target.
    0:12:13 So even if I had hit the New York times bestseller list from a gap perspective, I still would
    0:12:16 have felt terrible about myself because I would have moved the target.
    0:12:19 The target would have been, well, why wasn’t I on it for four weeks?
    0:12:22 And why wasn’t I number one New York times bestseller?
    0:12:23 Yeah.
    0:12:24 Yeah.
    0:12:25 Or why didn’t I hit number one?
    0:12:27 So it doesn’t even, whether you hit the goal or not doesn’t even matter.
    0:12:30 If you’re in the gap, it will never have been enough because the target will keep changing
    0:12:35 and you’re measuring yourself against something that’s immeasurable and something that’s external
    0:12:37 and always changing.
    0:12:40 And so, yeah, whether it’s other people that you’re measuring yourself against or whether
    0:12:45 it’s just your inflated ideals, that’s the point is, is that you won’t be happy hitting
    0:12:48 or not hitting your goals if you stay in the gap.
    0:12:49 That’s just the key.
    0:12:50 Yeah.
    0:12:52 So then on the flip side, let’s talk about gain thinking.
    0:12:57 What does it look like to have gain thinking or to practice gain thinking?
    0:12:59 So I look at gain thinking two ways.
    0:13:03 One is, it’s a way of measuring your progress and measuring your experiences.
    0:13:08 So for me, for example, like I’ve had a number of experiences already today, like even just
    0:13:12 to this point, and some of them went to plans and some of them didn’t go to plans.
    0:13:16 But if I’m in the game, I’m measuring what actually did happen and I’m measuring myself
    0:13:17 backwards.
    0:13:19 I’m only measuring myself against where I was before.
    0:13:25 And the truth is, I’m always ahead of my past self, even if things go backwards seemingly,
    0:13:28 like even if I lose my leg in a car accident, right?
    0:13:33 Like a lot of bad things can seemingly happen, but if you’re in the game, you’re finding
    0:13:36 the gains and you’re creating gains from your experiences.
    0:13:40 I consider it your squeezing as much juice out of your experiences as possible.
    0:13:44 You’re also always choosing to become better as a result.
    0:13:47 No matter what happens to you, you’re in the game.
    0:13:49 So everything ultimately happens for you.
    0:13:51 So I guess it’s really two big ideas.
    0:13:55 One is, is it’s measuring yourself backward against where you were before and always realizing
    0:13:57 that you’re further than you were before.
    0:14:01 And that the only thing I’m actually measuring myself against is myself, which is where I
    0:14:02 was before.
    0:14:04 So that’s number one is just measuring yourself backwards.
    0:14:08 The second one is literally turning everything that happens to you into something that happens
    0:14:09 for you.
    0:14:14 So anything, no matter what it was, you can actually gain and grow from it.
    0:14:17 And if you do, then you’re always getting better.
    0:14:19 You’re always learning from every experience.
    0:14:23 Whereas if you’re in the gap, then your past becomes a problem.
    0:14:27 Using like a psychology standpoint, what you need to be happy in the present is you need
    0:14:29 a happy past and an exciting future.
    0:14:32 And the past is literally a meaning.
    0:14:38 And so the gain is just a lens of using your, of transforming your past into more gains,
    0:14:41 more learning, even from your most extreme traumas.
    0:14:45 You can learn to turn those into gains so that you’re constantly better and even grateful
    0:14:49 for them, which is what psychologists would call post-traumatic growth.
    0:14:50 So it’s really just those two things.
    0:14:53 I’m only measuring myself against myself backward and I’m literally turning every experience
    0:14:55 into my gain.
    0:14:58 So in your book, you say it’s not about becoming our future selves.
    0:15:00 It’s actually about being our future selves.
    0:15:05 Now, I think we just got a good foundation of gap thinking, gain thinking.
    0:15:10 Here you are telling us basically, let’s not compare our progress to our ideals, but you’re
    0:15:17 also not opposed to the fact of thinking in a futuristic way or thinking about our future.
    0:15:19 It’s not like you’re saying, don’t think about your future at all.
    0:15:22 It’s just that you’ve got to be your future self.
    0:15:26 It’s not about becoming your future self in the gap between where you are and where you
    0:15:27 want to be.
    0:15:34 So tell us about how future self is sort of related to this gap and gain thinking.
    0:15:37 This is a really interesting concept in psychology.
    0:15:42 So like when, typically the way we look at time is we look at it as past, present and
    0:15:43 future.
    0:15:45 And we kind of look at it sequentially.
    0:15:48 And we also look at it chronologically, like my past is behind me.
    0:15:50 There’s no way I can get back there.
    0:15:53 My present is now and the future is up ahead of me.
    0:15:54 I’ll never actually be able to go into the future.
    0:15:56 All there is is really now.
    0:15:59 From a psychology standpoint, that’s not how psychologists view time.
    0:16:01 Psychologists don’t view time sequentially.
    0:16:03 We actually view it holistically.
    0:16:07 So what I mean by that is that the past is currently existing in my life.
    0:16:12 Who I’m being right now is a complete amalgamation of my views of my past, my experiences of
    0:16:13 my past.
    0:16:17 We, even today, we’re talking about us having a conversation four years ago.
    0:16:22 And so like my past is of course influencing me right now and my narration of the past,
    0:16:27 my story of the past, the feelings I have toward my past, the anchors I may have in
    0:16:30 my past that are unresolved, call it trauma or whatever.
    0:16:33 But also my goals are heavily influencing me.
    0:16:36 Anyone who’s listening to this is listening to it for a reason.
    0:16:38 They’re listening to it because they feel like this is going to help them contribute
    0:16:40 to their goals or help them move forward in their lives.
    0:16:46 And so everything about my life right now is a combination of my feelings and my perspectives
    0:16:50 of my past and also my excitements or my feelings towards the future.
    0:16:54 And so they’re certainly not mutually exclusive in terms of being in the game, but also having
    0:16:56 a future-oriented mindset.
    0:17:01 Most people who read the gap in the game are very future-oriented people.
    0:17:03 The game doesn’t stop you, I guess, from having a future.
    0:17:08 Actually in my perspective, whenever I’m living in the game, it actually helps me to be more,
    0:17:13 it helps me to have a future that’s more genuinely coming from my own self rather than something
    0:17:15 that’s coming from the outside.
    0:17:19 Especially people’s goals and their standards or their ideals actually were fed to them
    0:17:21 by culture, by society.
    0:17:27 They don’t even, the future that they want actually isn’t genuinely intrinsically motivated.
    0:17:31 And so for me, tapping into the game just helps me to stop worrying about the outside
    0:17:34 world as much, stop competing with other people.
    0:17:39 And so in terms of future self, I guess I would say in simple terms, we all have a future
    0:17:40 self.
    0:17:45 What the research shows is that most people, especially the older they get, they stop thinking
    0:17:47 about their future self very much.
    0:17:54 Most people probably 30 and above assume that even their future self, 10, 20, or 30 years
    0:17:57 from now, is mostly going to be the same person they are today.
    0:18:01 So most people don’t have huge imagination towards their future self.
    0:18:04 What the research does show is that your future self is going to be a wildly different person
    0:18:05 than you think.
    0:18:08 Even in five or 10 years from now, it’s going to be hard to fully predict who your future
    0:18:13 self will be, but if you start imagining it, start thinking about it, and importantly
    0:18:17 getting really connected to your future self, who you want to be in the future.
    0:18:21 You can then start using, obviously, your vision of your future self to guide and direct
    0:18:24 who you’re going to be today, and you can be extremely intentional about it.
    0:18:28 And so from my standpoint, the best thing to do is get really clear and connected to
    0:18:33 your future self, who you want to be, get very specific about that, and then use that,
    0:18:37 I guess you could say the North Star for directing everything you’re doing here and now, and
    0:18:40 each and every day as you’re moving forward, you’re measuring yourself against where you
    0:18:41 were before.
    0:18:46 You’re measuring yourself backwards and you’re always seeing that by increasingly living
    0:18:50 intentionally as your future self, you’re always outgrowing your past self.
    0:18:51 I do this daily.
    0:18:58 I mean, if I even look at where I was a week ago, I am not the same person I was last week.
    0:18:59 I’ve changed a lot.
    0:19:00 I’ve grown a lot.
    0:19:05 I know a ton of things my past self didn’t know, and so I’m never my past self, and I’m
    0:19:09 always growing into my future self, and that’s kind of how I see it.
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    0:24:03 Something that I thought was really interesting when I was reading your work is this concept
    0:24:08 of you actually thinking of your future self as a completely different person.
    0:24:13 And I thought that was really eye-opening, because for one, I feel like you give yourself
    0:24:17 some more grace when you think of your past and your future self as a different person.
    0:24:22 It’s like you start to feel empathy for yourself, and you’re not so hard on yourself, depending
    0:24:24 on what outcomes end up happening.
    0:24:29 So I’d love to understand the importance of actually thinking of yourself as different
    0:24:32 present self, future self, even past self.
    0:24:37 So as an example, I would say this year in 2022, I’ve had some of my biggest wins, and
    0:24:39 I’ve had also some of my biggest mistakes.
    0:24:42 But I know that I’m not the same person I was.
    0:24:46 Again, like I said, even a few weeks ago, I’m not mad at my past self, though.
    0:24:49 My past self was coming from a different place.
    0:24:53 And so I think it’s always good to have compassion and empathy towards your former self, because
    0:24:55 you now know so many things that they didn’t know.
    0:24:57 You know, you’re in a different place.
    0:24:59 You see things differently.
    0:25:03 And so, one, I think it’s very beautiful to recognize you’re not the same person as you
    0:25:07 were in the past, and to have only empathy towards your past.
    0:25:11 There’s no upsides to having bad or negative emotions towards your past.
    0:25:13 It does nothing for your future.
    0:25:14 It does nothing for your present.
    0:25:21 And so always transforming your past into gains and greater perspective, learning.
    0:25:25 That is, again, back to post-traumatic growth, it’s that you are grateful.
    0:25:30 Like the idea of trauma is really that something happened to your past, and you feel like you’re
    0:25:34 now in some way inferior.
    0:25:35 You’ve gone backwards.
    0:25:38 You’re also crippled in some way because of what happened, whereas the opposite is that
    0:25:41 now you’re empowered because of what happened.
    0:25:42 So I guess that’s one.
    0:25:46 In terms of always seeing your future self as a different person, to me what that does
    0:25:49 is it propels a growth mindset.
    0:25:55 Like the definition of a fixed mindset is that you’ve purely defined who you are based
    0:26:00 on your past, and then you assume that who you are now is who you’re always going to
    0:26:01 be.
    0:26:02 So you have a fixed mindset.
    0:26:03 You don’t think you’re going to change.
    0:26:07 You’ve already kind of painted your future self into a box, that your future self is the
    0:26:08 exact person you are today.
    0:26:12 And so that, I mean, what the research shows is that leads to kind of having a fragile
    0:26:15 or a brittle approach to life where you’re too afraid to fail because you’re trying to
    0:26:16 prove yourself.
    0:26:20 Because if I know that my future self a week from now is going to be different, they’re
    0:26:23 going to be way more knowledgeable, they’re going to be less ignorant, then that gives
    0:26:26 me right now a lot of grace.
    0:26:29 Like you said, like I don’t have to have all the answers right now.
    0:26:33 Like one of my favorite kind of models for this, it comes from Bernadette Brown’s book,
    0:26:36 The Atlas of the Heart, where she said you’re either trying to be right or you’re trying
    0:26:37 to get it right.
    0:26:41 And if you’re trying to be right, that’s the definition of a fixed mindset.
    0:26:44 Like you’re trying to prove your current self because your future self isn’t going to
    0:26:45 be any different.
    0:26:46 Like you’ve already, you’re kind of stuck.
    0:26:50 Whereas if you’re just trying to get it right, I know I’m going to make a lot of mistakes.
    0:26:52 I know I don’t have all the answers now and I know my future self is going to have better
    0:26:53 perspectives.
    0:26:56 And once I get there, they’re going to be blown away at how different they are from who
    0:26:57 I am today.
    0:26:59 But also they’re always going to be trying to figure it out.
    0:27:02 Like you’re always trying to get it right and you’re always growing and changing.
    0:27:05 And so it just leads you to not needing to have it all figured out.
    0:27:09 Instead you’re just in a state of learning, which is a growth mindset.
    0:27:10 Yeah.
    0:27:15 And something that I think is really interesting is that it’s actually hard to imagine a
    0:27:16 person ourselves as a future self.
    0:27:20 I think some people are better than others, but a lot of people have trouble imagining
    0:27:22 who they are in the future.
    0:27:24 Can you talk to us about why that is?
    0:27:29 The main reason that people have a hard time, and this is something that Daniel Gilbert
    0:27:33 said, he’s a Harvard psychologist who’s been studying this concept for 20 years.
    0:27:37 And he actually gave a main stage Ted talk called the psychology of your future self
    0:27:39 back in 2014.
    0:27:43 But he said that the reason people have a hard time imagining their future self is because
    0:27:44 they don’t do it.
    0:27:46 Like they literally don’t take the time.
    0:27:52 If anyone here was sitting listening, I would ask in the last seven days, how much time
    0:27:54 have you spent imagining your future self?
    0:27:57 How much time have you spent journaling and thinking about it?
    0:28:01 My guess is, is that the average listener, and maybe this group would be different because
    0:28:05 this is, these are young people who are actually, you know, have big visions, but I’d say the
    0:28:09 average person who struggles to think about this, the main reason is just because they’re
    0:28:12 not taking the time to think about it.
    0:28:13 Imagination is very much a skill.
    0:28:15 It’s a skill that you can get better and better at.
    0:28:18 There’s kind of levels to seeing your future self.
    0:28:23 The first one is honestly just connecting with your future self and having empathy for them.
    0:28:27 Just like you would want to have empathy for your past self, a crucial first step to connecting
    0:28:32 to your future self is having empathy that your future self is a real person.
    0:28:36 They’re coming from a certain place and they’re being impacted by what you do.
    0:28:41 And so like, if just a guy would have empathy for another person, if I was more emotionally
    0:28:44 intelligent, I would realize that they’re coming from a different place than me.
    0:28:47 They’ve got different perspectives, different values, different goals, they’re in a different
    0:28:48 situation.
    0:28:52 I would want to start by understanding, but then you go from connecting to getting really
    0:28:57 vivid where it’s like, you now start to kind of see the context of your future self.
    0:29:01 And obviously you get to create that like your future self is going to be different
    0:29:06 from mine and I get to choose in large part what I want my future self to look like.
    0:29:10 And so I think you just take the time to think, who do I want my future self to be in five
    0:29:11 or 10 years?
    0:29:13 What do I want that to look like?
    0:29:15 What’s going to be really important to my future self?
    0:29:18 What’s going to be really important to them that I should be paying attention to now?
    0:29:22 I think it’s just taking the time to really think about it and putting yourself in a situation
    0:29:24 like just as one simple example.
    0:29:29 Let me just put myself into my future self shoes, call it in 2030.
    0:29:32 So I know that it’s a little crazy for a lot of people, but I have six kids and the oldest
    0:29:34 one is going to be 23.
    0:29:37 So that’s one thing is like, okay, I’m going to have a 23 year old son.
    0:29:40 My youngest is going to be 10.
    0:29:43 And so I’m just starting to like actually start to think about that.
    0:29:45 I’ll be 10 years older.
    0:29:46 What do I want that to look like?
    0:29:47 Where do I want to be?
    0:29:48 What do I want to be focused on?
    0:29:49 What’s going to be really important to me then?
    0:29:52 Like literally starting to put yourself in the shoes and start to think about it.
    0:29:55 And then starting to think, what are the most important things that I could do now that
    0:29:56 would set that future self up?
    0:30:01 I know that and you can do it in shorter timeframes, but it’s literally just actually putting concrete
    0:30:05 around it and context to really start thinking about it.
    0:30:06 Yeah.
    0:30:11 The related to this in your book, you say that your identity is what you’re most committed
    0:30:15 to and it’s your identity that actually drives your behaviors or your future identity.
    0:30:17 Can you talk to us about that?
    0:30:18 Yeah.
    0:30:21 So identity is such an interesting concept and I really do think it’s, it’s kind of
    0:30:26 the driver of everything, but then the question is, well, what drives identity and identity
    0:30:31 is really actually driven by what your goals are, what you’re most committed to.
    0:30:34 When I say it’s what you’re most committed to, it’s really two things.
    0:30:38 It’s the story that you’re most committed to in terms of your past, present and future.
    0:30:42 Like we all have a story about our past and who we were and what led us to this point.
    0:30:45 We have a story about who we are now and we also have a story for our future.
    0:30:49 And so that’s one commitment is the story or the narrative you have.
    0:30:52 The second one is actually your standards.
    0:30:56 So your standards as a person or what you’re committed to, like we all have standards.
    0:30:57 Like I’ll give an example.
    0:31:02 Like I was recently back home visiting and I have a cousin who’s been living at my dad’s
    0:31:05 house for, call it five years.
    0:31:07 He’s a cousin that lives at my dad’s house now and he’s one of those people who plays
    0:31:12 World of Warcraft literally like all day unless he’s at work or sleeping.
    0:31:14 And actually, honestly, that’s how I used to be.
    0:31:19 I used to be that way where I played video games like 16 hours a day, but it was interesting
    0:31:23 because I was talking to him and I was just catching up with him and I was just asking
    0:31:26 him what was going on in the game because that’s kind of the main thing he does.
    0:31:30 And he said, well, I recently left my group, my guild, it’s a guild in this online game.
    0:31:31 And I said, well, why did you leave the guild?
    0:31:34 And he said, because they’re just not up to my standard.
    0:31:37 I have bigger goals that I want to achieve in the game and there’s, there’s things I
    0:31:39 want to do and I just can’t do in this group.
    0:31:42 And he’s one of those people who’s like at the top of the top of the top in this game.
    0:31:47 And I said that was interesting that his standard for himself is really high in the game.
    0:31:51 Like I have zero standards for myself in that game because it’s not valuable to me.
    0:31:52 Like it’s not what I value.
    0:31:57 So I have no standards there, but the question is, well, where are my standards?
    0:32:00 Where do I actually care and how high are my standards in those areas?
    0:32:03 And your standard does reflect what you’re committed to.
    0:32:07 So like he showed that he was committed to something more, which is why he left that
    0:32:09 group, because the standards were higher.
    0:32:13 So as you elevate your standards and your story, you change your identity.
    0:32:18 And so your standards are just whatever you hold yourself to that could be in your finances,
    0:32:19 it could be in your health.
    0:32:23 And when you raise the standards and it’s a true commitment, you don’t go back below
    0:32:24 those standards.
    0:32:28 You’re just saying no to everything that’s below those and it stops resonating with
    0:32:33 your identity because your standards and your identity are pretty much the same thing.
    0:32:38 So as you elevate your standards, you no longer can go back to doing what you were doing before
    0:32:41 because it just doesn’t resonate with your identity anymore.
    0:32:46 There’s things that I was even saying yes to call it a few months ago, which would be
    0:32:48 unfathomable to me now.
    0:32:53 Like it just doesn’t fit with what’s acceptable or even with what’s relevant to me anymore
    0:32:55 because it no longer fits the standard.
    0:32:56 Yeah.
    0:33:00 So basically it’s having this very clear, vivid picture of your future self.
    0:33:05 And then whenever you have decisions in terms of how you act or the things that you do,
    0:33:08 you’re always being true to your future self.
    0:33:13 And it helps you basically be able to say no more often and make the decisions that will
    0:33:17 be good to your future self or what is aligned to your future self.
    0:33:18 Yeah.
    0:33:22 When you start to make your future self the standard, then it becomes a massive filtering
    0:33:25 tool where it’s like, what would my future self do?
    0:33:29 Or if I was my future self now, how would they approach this?
    0:33:31 And how would my future self want me to do this?
    0:33:36 And so that’s just using your future self as the standard, as the way for operating.
    0:33:42 Like I know that my future self wants the best for me and also wants me to be my best.
    0:33:47 And so if I start to make my future self the standard, then all of a sudden I’m going to
    0:33:51 start making a lot better decisions in the present because not only am I thinking about
    0:33:56 what’s best for me in my future, but I’m now using that as the tool for making the best
    0:34:01 decisions now, whether that’s call it I’m at home and I could be engaging with my kids
    0:34:04 on a really high level, which is what my future self would probably want me to do.
    0:34:07 But instead I’m just kind of spacing out, like sitting on my phone.
    0:34:14 Like if I’m using my future self as the standard and my future self being what would be ultimately
    0:34:19 best for me and what I value most, it becomes a lot easier to make the decision here and
    0:34:23 now to do what’s best for the present and the future.
    0:34:29 I could imagine that if you don’t have a clear goal or vision of your future, your life is
    0:34:30 just willy nilly.
    0:34:31 Right.
    0:34:32 You’re just doing things to do them.
    0:34:33 You don’t have a clear goal.
    0:34:34 It’s chaotic.
    0:34:38 So what’s the downside of not even having a future self vision?
    0:34:39 Yeah.
    0:34:45 So if you don’t know who your future self is in any degree, or if you’re absolutely not
    0:34:51 connected to your future self at all, the extreme end of that and like you can see this, the
    0:34:56 extreme end of being disconnected to your future self is someone who has zero perspective
    0:34:58 of consequences.
    0:34:59 They’re so out of touch.
    0:35:04 And I’ve seen this even with my kids where it’s like they’re acting so poorly like right
    0:35:09 before bed, sometimes as a family, like if they do certain things like our night routine
    0:35:13 really well, sometimes we’ll like watch like half a movie or something like that before
    0:35:14 bed.
    0:35:19 Like we will tell them sometimes like if you do the routine really well, we’ll like have
    0:35:22 ice cream and watch a movie, you know, for like 40 minutes.
    0:35:26 And then that, you know, sometimes if they’re not connected to that future self, even 45
    0:35:33 minutes into the future, like they will do absolute terrible things that then lead us
    0:35:35 to saying, nope, can’t do it.
    0:35:36 And then they throw a fit.
    0:35:40 They’re like, they can’t even believe that they lost what they did, but they were so disconnected
    0:35:43 to what they were doing and the consequences.
    0:35:48 And like this is what happens for extreme addicts where like you do something and you’re so
    0:35:53 disconnected from the consequences that you’re shocked when all of a sudden like everything’s
    0:35:54 falling apart.
    0:36:01 And so like one degree of looking at this is like, if you are so disconnected from your
    0:36:07 behavior and reality being consequences, which is what my kids were like, they’re acting
    0:36:12 so opposite to the results that they want or think that they want, but they don’t even
    0:36:13 know it.
    0:36:18 It’s like, are you aware that what you’re doing right now is literally sabotaging you
    0:36:22 in 10 minutes from now and you’re about to throw a fit and they don’t see it.
    0:36:24 Like that is utter blindness.
    0:36:28 But the other angle, which is kind of more the direction you were going was, it’s kind
    0:36:34 of like the Alice in Wonderland thing where Alice meets the cat and the cat says, well,
    0:36:36 Alice says, which way should I go?
    0:36:39 Cause there’s two different paths and the cat says, well, that depends on where you
    0:36:40 want to go.
    0:36:41 And she says, well, I don’t know where I’m going in.
    0:36:44 So he says, then you can literally go any direction you want.
    0:36:47 Cause if you don’t know where you want to go, if you don’t have a destination in mind,
    0:36:50 then it literally doesn’t matter what you do today.
    0:36:53 That’s part of, I guess, what you would say is being connected to your future self is once
    0:36:58 you get specific about where you want to go, about what you want, then you can start to
    0:37:00 formulate pathways of getting there.
    0:37:05 But if you have absolutely no direction, no destination, then it does not matter what
    0:37:07 you do here and now.
    0:37:09 You’re essentially rudderless.
    0:37:13 Your future self becomes the anchor and it becomes the compass to like the decisions
    0:37:14 you make here and now.
    0:37:17 And that’s, that’s actually literally what all the research shows now.
    0:37:22 And by the way, the Psychology Today magazine that just came out in September and October
    0:37:26 was all about future self and about the person you’re going to be in the future because this
    0:37:31 topic is becoming so, so big in psychology and even in therapy.
    0:37:36 Like therapists are finding that there’s really no way we can help someone change long term
    0:37:38 without getting them connected to their future self.
    0:37:42 Because if they’re not, if they’re not thinking about who they want to be, it’s very hard
    0:37:45 to change without a goal or without a why.
    0:37:50 That then just becomes behavior change, which is kind of willpower focused.
    0:37:52 And you can’t really sustain that without a direction.
    0:37:57 And so I would say it’s very difficult to be intentional if you don’t have a future
    0:37:59 self you’re working towards.
    0:38:00 Yeah.
    0:38:04 I interview really successful people all the time like yourself.
    0:38:08 I had Alex Hermose on the show who’s like everybody’s new favorite sales and marketing
    0:38:10 entrepreneur.
    0:38:15 And we were talking about focus and this idea of focus is becoming such a big theme lately.
    0:38:18 I’ve been doing podcasting for almost five years now.
    0:38:22 And more and more, it just sounds like people saying you need to get focused.
    0:38:27 If you’re unfocused, if you’re unprioritized, you’re not going to really achieve extraordinary
    0:38:28 success.
    0:38:32 Like you can be successful, of course, but to really, you know, become that 1%, Scott
    0:38:35 Galloway was on and said the same thing.
    0:38:39 And so what you’re saying is aligned to that understanding your future self is having this
    0:38:42 extreme focus of who you want to be, right?
    0:38:45 And the steps you’re going to take to get there because you understand who you want
    0:38:46 to be.
    0:38:50 And that targets always moving, but you’re always taking the actions that’s going to
    0:38:52 help your future self, right?
    0:38:55 So let’s tie this all together with an example.
    0:38:57 You talk about Mr. Beast in your book, I believe.
    0:39:03 And so I’d love to understand how Mr. Beast used this concept to be a 17-year-old kid,
    0:39:06 no money, no skills, to one of the most famous people in the world.
    0:39:08 So this was really interesting to me.
    0:39:14 I was shocked when it happened because I was writing Be Your Future Self Now.
    0:39:17 So I wrote a book called Personality Isn’t Permanent.
    0:39:22 And I did not know about the future self research, even though like I had already done a PhD.
    0:39:28 It was still kind of a growing, they call it like a branch or a vein of research, like
    0:39:32 it was a topic I’d never really heard of, and it was kind of small, but it was burgeoning,
    0:39:33 meaning it was growing.
    0:39:39 And anyways, while I was writing that book, call it End of 2019, Early 2020, I fell upon
    0:39:40 the research on future self.
    0:39:44 And I was like, oh my goodness, why have I never heard of this before?
    0:39:45 Like why have I never even seen this?
    0:39:49 Why have I never heard people talking about this, whether it’s in psychology or in self-development
    0:39:50 or anything?
    0:39:52 Like why is this a new idea?
    0:39:57 It seems like this is like the grounding of all self development ideas and also like psychology.
    0:40:00 But anyways, I knew I wanted to write a book on it.
    0:40:03 And so I was doing all sorts of research on it while writing other books.
    0:40:07 And then all of a sudden in 2020, and I had known who Mr. Beast was just because I mean
    0:40:11 I like YouTube, I was watching it, and he’s this interesting figure, right, doing these
    0:40:14 huge outlandish videos.
    0:40:18 And I was mostly watching them with my kids and just blown away by what he was doing.
    0:40:22 And then all of a sudden in October, so it’s an October of 2020, a video comes up and it’s
    0:40:25 called “High Me in Five Years.”
    0:40:29 And it’s got a picture of like a younger version of Mr. Beast, Jimmy Donaldson, right?
    0:40:30 And it’s sketchy.
    0:40:37 Like I turn, I click the video and it’s Tim Talking as a 17-year-old kid in 2015.
    0:40:41 It’s filmed in 2015 and he’s saying, “Hi, you know, whenever you see this video, I just
    0:40:44 want to let you know like it’s 2015.
    0:40:46 I’m filming this video for my room.
    0:40:48 I should be studying for my history test.
    0:40:52 But I just wanted to take this minute and have a conversation with myself in five years
    0:40:53 from now.”
    0:40:54 And he basically just starts talking to his future self.
    0:40:56 It’s like two minutes long.
    0:40:59 It’s really rough, filmed from a really bad camera.
    0:41:01 He shows where he’s at with his YouTube channel.
    0:41:03 I think he’s got like 8,000 subscribers.
    0:41:05 And basically he just talks about his future self.
    0:41:07 He’s like, “Where do I want to be in five years?
    0:41:09 Like who do I think I’m going to be in five years?”
    0:41:14 And he’s just kind of having this intimate, personal conversation with his future self
    0:41:15 in public.
    0:41:21 So basically what happened, you know, as you scroll way back in time through his channel,
    0:41:24 you actually see that he did this multiple times, but he did it all the same night.
    0:41:26 So it was in October.
    0:41:32 It was, well, you know, if you use the exact date, it was October 4th of 2015.
    0:41:37 And he was 17 years old and what he ended up doing, I don’t know where he got the idea,
    0:41:41 but he filmed four different future self videos.
    0:41:42 Each of them were like two minutes long.
    0:41:46 So the first one was where do I want to be in, he said hi me in six months or something
    0:41:47 like that.
    0:41:51 And so he was talking to his future self six months into the future and just saying mostly
    0:41:56 because his obsession, which as you can see, whatever you focus on expands, he got very
    0:42:01 good at YouTube, but most of his future self was related to like himself as a YouTuber.
    0:42:04 You know, he wanted to be a famous YouTuber, he wanted to be the biggest YouTuber in the
    0:42:05 world.
    0:42:08 And so like, as he’s talking to his future self six months into the future, he’s like,
    0:42:11 “You know, if I have 20,000 subscribers, it’s going to be absolutely amazing and stuff
    0:42:12 like that.
    0:42:13 If I don’t, it’s going to be embarrassing.”
    0:42:16 So he did one for six months out, one for a year out.
    0:42:20 I think he did one for five years out and then he did a 10 year all that night.
    0:42:24 And so obviously none of us even will see, it’ll be really ridiculous to see where he’s
    0:42:26 at in 2025.
    0:42:29 I guess that’s only three years away now that we think about it.
    0:42:34 But basically all of those videos were only two minutes long and what he did is he filmed
    0:42:38 them all in one place, one time he probably took 10 or 15 minutes to film the four videos.
    0:42:43 You know, he set them to go publish on his YouTube channel, but he set them to go into
    0:42:44 their corresponding times.
    0:42:48 And so he set the six month one to go live, six months into the future, the one year one
    0:42:51 to go live a year into the future, the five year one.
    0:42:56 And so on October 4th of 2020, when the video just automatically went live because he had
    0:43:01 said it to go live five years into the future, he actually had forgotten that he had made
    0:43:02 that video.
    0:43:04 Like it was a shock to him.
    0:43:08 But in that video, he said he wanted to have a million YouTube subscribers and he wouldn’t
    0:43:12 have even been able to fathom what it would have been like to have a million subscribers.
    0:43:17 Well, when the video actually went live in 2020, his channel had like 45 million subscribers.
    0:43:20 By that point, he was incomparably a different person.
    0:43:21 He had a huge business.
    0:43:22 He was like had a big team.
    0:43:26 He was all of his videos were getting like tens of millions, sometimes hundreds of millions
    0:43:27 of views.
    0:43:30 And even since then now, you know, he’s got multiple channels and he’s doing so many
    0:43:31 things.
    0:43:32 It’s even ridiculous.
    0:43:36 But I mean, he’s just an interesting example of someone who was very public about his future
    0:43:41 self, not afraid of admitting his future self and you can actually see when you watch his
    0:43:47 old videos before that day, October 4th of 2015, you can see that obviously he got really
    0:43:51 clear and committed to his future self because the videos started changing after that time
    0:43:54 and his growth started to like really like accelerate.
    0:43:57 And so he’s just someone who is obviously connected to commit to his future self.
    0:44:01 He used his future self as the basis for what he did.
    0:44:05 He was talking to his future self in public and that was obviously his identity that drove
    0:44:06 him forward.
    0:44:08 And he continued to raise his standard for who he became and what he did.
    0:44:13 So he’s just a brilliant example of it with no apology, like no embarrassment, like he
    0:44:14 doesn’t care.
    0:44:17 And I think that’s a huge thing is to not be ashamed of your future self.
    0:44:19 So many people are afraid to admit what they want.
    0:44:23 We’ll be right back after a quick break from our sponsors.
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    0:49:25 How about in terms of like the timeline of your future self?
    0:49:28 Should we think about ourselves five years from now, 10 years from now?
    0:49:30 Do we want to think of like a range?
    0:49:32 Like what’s your suggestion there?
    0:49:36 So this is the beautiful part about time psychologically is that you can use it however
    0:49:38 you want.
    0:49:41 One of the areas and we don’t have to go too deep into this in the book, but like obviously
    0:49:43 a lot of people believe in God.
    0:49:46 And so a lot of people believe in their future self after this life.
    0:49:50 And so like obviously a lot of people are thinking about the afterlife and they’re using their
    0:49:53 views of that to dictate their decisions now.
    0:49:56 So like you can go as far into the future as you want.
    0:49:59 You can go beyond this life if you want and you can think about your future self there
    0:50:01 and learn about that, which a lot of people do.
    0:50:04 And that influences a lot of their decisions and the meaning in their life.
    0:50:09 You know, Stephen Covey had the old concept of imagining your 80th birthday party and
    0:50:12 like what you want your life to be like on your 80th birthday party.
    0:50:13 Who do you want to be there?
    0:50:15 What do you want people to talk about your life about?
    0:50:20 So like you can think way ahead and think big picture, you know, and expand that out
    0:50:24 and really start to think like what will really have mattered at the end of my life?
    0:50:26 Like what matters?
    0:50:30 And ideally you spend most of your time on the things which matter, not on the things
    0:50:31 which don’t.
    0:50:34 But in terms of hyper practicality.
    0:50:39 I think it’s good to build your future self around various timelines, like various important
    0:50:40 anchor moments.
    0:50:42 And so like I gave you 2030 on purpose.
    0:50:44 That wasn’t an accident.
    0:50:50 The reason I gave you 2030 is because the youngest one that we adopted in 2030, he will
    0:50:51 turn 18.
    0:50:56 And so the older two will be gone, he will be leaving in 2030.
    0:51:00 And that is going to be a big moment for me, my wife and our younger three kids because
    0:51:03 chances are we’re going to move from Florida, like when he moves.
    0:51:04 We live in Florida.
    0:51:08 We might not, you know, our future selves might have different plans, but that’s kind
    0:51:13 of a huge anchor moment for my future self, for my family’s future self is like our older
    0:51:14 three kids are going to leave.
    0:51:16 Our younger ones are much younger than the ones we adopted.
    0:51:20 So like me and my wife have spent some time thinking about like what’s going to happen
    0:51:21 when Logan leaves?
    0:51:25 Like where are we going to go become nomadic and like travel the world, live in different
    0:51:26 countries?
    0:51:30 And so like we’re starting to think about our future self on that timeline because there’s
    0:51:33 a key moment there, like there’s a key anchor to that.
    0:51:38 And so like it’s good to think about your future self in terms of key anchor anchoring
    0:51:41 times because then you can really start to map out like what do I want to see happen
    0:51:42 in the next eight years?
    0:51:44 And like where would I like to be when Logan leaves?
    0:51:47 Like I can really think big on an eight year scale.
    0:51:52 Like I can do a lot of things between now and 2030 when he leaves.
    0:51:59 In terms of super practicality, I think three years in terms of tangible goals, three years
    0:52:04 is a really good timeline for really achieving big specific things.
    0:52:08 Like you and I over the last three years, you know, it’s been a little over three years
    0:52:12 now, but like in terms of you three years ago, if you’re thinking about like how big
    0:52:13 do you want to see your podcast go?
    0:52:19 Like over three years, you can grow enormously toward a very specific goal.
    0:52:24 And so thinking in terms of like if I want to grow really big in a very specific direction,
    0:52:28 call it me as an author, you as a podcast, someone in their finances, someone towards
    0:52:37 skills, three years, you can get really specific and you can still grow like 10x, 100x, 1000x
    0:52:38 big in a certain direction.
    0:52:45 So I think three years or less in terms of really big sprints towards big goals.
    0:52:46 I love that.
    0:52:47 I think that’s super, super helpful.
    0:52:48 Okay.
    0:52:55 So I want to move into purpose and understanding how purpose is related to all of this.
    0:52:59 And so I think a good place to start would be understanding the levels of every behavior.
    0:53:02 You say it’s the what, the why, and the how.
    0:53:07 Can you talk to us about how your why really drives the what and the how?
    0:53:08 Yeah.
    0:53:11 So the why is the reason for doing it.
    0:53:13 This is where you start to become intentional.
    0:53:17 So as an example, if someone’s listening to this podcast, my question would be, well,
    0:53:19 why are you listening to it?
    0:53:24 And the why would then highlight what you’re ultimately trying to do and what you ultimately
    0:53:25 value.
    0:53:28 Like everyone’s going to have a different why for why we’re doing this.
    0:53:34 You have a different why for interviewing me as I have for being interviewed, right?
    0:53:41 And so it’s important to clarify and understand what the why is that’s driving everything
    0:53:42 you’re doing.
    0:53:45 And I’m of the belief that you do choose the why.
    0:53:51 Like you do choose it, you clarify it, but you can scrape away levels of understanding
    0:53:52 it.
    0:53:53 But the why is just the purpose.
    0:53:54 The purpose is the goal.
    0:53:58 What is the ultimate reason you’re doing this Aristotle would call that final cause, which
    0:54:00 is basically the end.
    0:54:05 So as an example, like if, if I’m hungry, like if I get up and go to the, to the kitchen
    0:54:09 and start eating, well, it’s like, well, why did I get up and go to the kitchen?
    0:54:12 It might have been because I’m hungry, but it also might have been cause I was triggered
    0:54:15 and I’m just trying to avoid trying to avoid working.
    0:54:21 Like, and so it’s just understanding the why and the purpose starts to help you realize
    0:54:23 what’s driving your behavior.
    0:54:27 You know, when you’re younger, the why might have been just to impress your friends.
    0:54:33 And so there’s always a why behind every action and how psychologists frame it is, is every
    0:54:37 goal is either an approach oriented goal where you’re trying to approach what you want or
    0:54:39 you’re trying to avoid what you don’t want.
    0:54:44 And so the why is always going to either be approaching something you want or avoiding
    0:54:45 something you don’t want.
    0:54:49 And so it’s helpful when the why is more approach oriented.
    0:54:52 Sure you want to avoid bad things from happening, but if, if everything you’re doing is just
    0:54:57 to avoid negative things from happening, that kind of probably shows it.
    0:55:00 There’s a lot of trauma that’s unresolved in the past and so you’re trying to avoid
    0:55:01 a lot of pain.
    0:55:02 Yeah.
    0:55:05 So I’d love if we could like just dig on this a little bit.
    0:55:09 So we’re talking about the difference between approach motivations and avoid motivations.
    0:55:14 When we approach motivation, we’re basically creating our future rather avoid motivation
    0:55:19 is just avoiding a future we don’t want and it’s better to proactively create one is what
    0:55:20 you’re saying.
    0:55:22 I just want to understand what you’re trying to say.
    0:55:24 I mean, it’s good to avoid things you don’t want.
    0:55:29 Like it’s good to be strategic about avoiding, call it bad decisions, avoiding bad people.
    0:55:34 But if you’re always just avoiding, then basically every action you’re taking is a reaction against
    0:55:35 something else.
    0:55:39 Like I’m trying to not, but even avoiding things is based on the future.
    0:55:42 Like I’m, so I’m like, I’m trying to avoid being out of shape.
    0:55:44 I don’t want to like be obese in the future.
    0:55:45 So I’m going to avoid that.
    0:55:51 Like that’s one way of approaching your future, but it’s far more powerful and more proactive
    0:55:53 to say, well, what do, what is it?
    0:55:55 I truly want to approach.
    0:55:56 Like what is it?
    0:55:59 I want to like direct my attention towards and focus on and create.
    0:56:03 And yeah, I can avoid landfalls along the way and I can learn from experiences and avoid
    0:56:06 those kinds of people or I can avoid those kinds of dumb mistakes.
    0:56:11 Like certainly you can avoid things, but it is very powerful to be proactive and kind
    0:56:14 of consciously creating like this is what I want.
    0:56:16 And then to watch yourself go and get it.
    0:56:22 And so both are useful, both are incredibly useful both their motivations.
    0:56:26 And I think it’s helpful when you’re trying to observe yourself, like why am I doing this?
    0:56:30 It’s either going to be to approach something you want or to avoid something you don’t.
    0:56:32 And that can start to highlight kind of the why.
    0:56:37 And one of the reasons why avoid motivations can have downsides is because if you’re always
    0:56:41 just trying to avoid something, then that means that one of the things you’re avoiding
    0:56:42 is fear.
    0:56:46 Like you’re avoiding going through the emotions of getting what you want.
    0:56:51 Like if you’re always avoiding, then you’re also avoiding the hard truths.
    0:56:52 You’re avoiding the fear.
    0:56:55 You’re avoiding hard conversations.
    0:56:58 And so when you’re approaching something, you’re willing to face what you would typically
    0:57:00 want to avoid.
    0:57:08 I recently am an end in process of ending a really what’s been a great business collaboration.
    0:57:15 But for a while, I had avoided the conversation and avoided kind of thinking about what it
    0:57:16 would take if that happened.
    0:57:21 If you’re always avoiding, then what that means is that you’re not passing through the
    0:57:24 emotions and the fear that are going to get you where you want to go.
    0:57:26 When you’re operating with commitment and courage, you’re not avoiding.
    0:57:29 You’re going right through it and you’re transforming through it.
    0:57:30 I love that.
    0:57:35 So just to round this out, I thought a good story that kind of ties into a lot that we
    0:57:36 were talking about.
    0:57:40 And I know that he’s a big inspiration for you is Victor Frankel’s life.
    0:57:45 Can you tell us the story about Victor Frankel and how he used his purpose of protecting
    0:57:50 his book to survive while he was in the concentration camps in the Holocaust?
    0:57:54 And what you learned from his story about hope and purpose, and then we’ll close out
    0:57:56 the conversation.
    0:58:01 So the reason Frankel is so important, and again, man search for meaning one of the most
    0:58:07 important books in the world, he was a Jewish person who in 1942 was taken into the Holocaust,
    0:58:08 right?
    0:58:10 German Nazi concentration camps.
    0:58:15 And what he found with people who are living in such dire situations, we really, I mean,
    0:58:18 unless you actually study the Holocaust, you don’t even understand what I’m saying.
    0:58:20 It’s gibberish right now.
    0:58:23 It was almost unfathomable how bad it was.
    0:58:27 Like the people were starved, they were thrown in gas chambers, people were shot in the head
    0:58:28 right next to you.
    0:58:34 Like you’re sitting doing grunt work for months, months, months, years and years and years.
    0:58:35 Everything’s been taken from you.
    0:58:36 Even the clothes off your back.
    0:58:41 You’re standing there naked, deprived of everything, deprived of your dreams, deprived
    0:58:42 of everything.
    0:58:46 And what Frankel noticed when he was in those situations, because he was a psychologist
    0:58:50 and so like he was paying attention to this stuff, he was very in tune with what was going
    0:58:55 on in people’s heads and like why some people could be resilient and even be happy in these
    0:59:00 crazy conditions and why some people would get desperate, lose their minds.
    0:59:06 And he started to draw an interesting correlation, which was in those dire situations when you’re
    0:59:08 kind of deprived of everything and you’re also starved physically.
    0:59:13 I mean, they were only given like a small piece of bread every day is he saw an immediate
    0:59:19 correlation that like when someone lost hope toward their future, within days they died
    0:59:23 in those situations, like their body didn’t have enough to sustain them.
    0:59:26 If you and I lost hope in our future, we’d start to fall apart physically.
    0:59:30 Like we’d probably lose our health, you know, and hope from a psychology standpoint is like
    0:59:33 air to your physical body, like food and air.
    0:59:37 Like you need hope because your who you are right now is largely dictated by your views
    0:59:38 of the future.
    0:59:44 So basically what Frankel found was is that unless you had a specific goal, which is a
    0:59:50 huge aspect of hope, without a specific goal that gave your life meaning and substance,
    0:59:54 you couldn’t handle the present, especially when it was that bad.
    0:59:57 And so that’s why he always quoted Nietzsche, which is when you have a why to live for you
    0:59:59 can bear almost any how.
    1:00:03 And so everything he did, and he literally he layers it, and I share the best quotes
    1:00:07 of it in future self, but he says, you know, when you lose, when you lose hope in your
    1:00:08 future, you know, you’re doomed.
    1:00:12 But he also said that everything we did in the concentration camps to give people hope
    1:00:17 or to even help them to be able to manage their mind or manage their emotions was we
    1:00:22 had to give to them a goal in their future, which they could work towards.
    1:00:28 And he himself, he literally stated the goal that gave him purpose and gave him meaning
    1:00:30 and allowed him to endure the trials.
    1:00:34 And for him, it was he wanted to be reconnected with his wife, Tilly, who was taken to another
    1:00:35 camp.
    1:00:38 He didn’t know that she’d already been killed when she was pregnant with their baby, but
    1:00:40 he didn’t know that he wanted to be reconnected with her.
    1:00:45 But also he wanted to rewrite his book, which was almost done being written when they got
    1:00:50 basically taken by the Nazis and they took the manuscript and tore it apart.
    1:00:52 He literally states this in man search for meaning.
    1:00:57 He said, my deep desire to rewrite that book anew and publish it allowed me to overcome
    1:00:59 the rigors and the pain of the camps.
    1:01:03 So when you have a way to live for, you can bear almost anyhow.
    1:01:07 If you don’t have a way to live for, if you don’t have hope and commitment in your future,
    1:01:08 then you’re not going to be very productive.
    1:01:12 I mean, little things in your day can throw you way off, but for him, in those situations,
    1:01:14 it was life or death.
    1:01:15 It’s literally life or death.
    1:01:16 Yeah.
    1:01:17 So, so fascinating.
    1:01:20 I think this is a great way to close out the interview.
    1:01:24 So I always end the interview with a couple last questions and then we do something fun
    1:01:26 at the end of the year and recap them.
    1:01:30 So the first one is what is one actionable thing our young and profiteers can do today
    1:01:33 to become more profitable tomorrow?
    1:01:39 It goes back to the Alex Hermosi comment for me right now, which is, I love the quote,
    1:01:43 it’s better to be a meaningful specific than a wandering generality.
    1:01:49 And so the more clear you get on your future self and the more specific that obviously
    1:01:51 takes you down a specific direction.
    1:01:53 You’re not trying to be everything for every one.
    1:01:57 Like some of the recent decisions I’ve made in my career and in the books I’m writing
    1:02:03 have to do with becoming even more focused, even more specific in a narrow range.
    1:02:07 It’s kind of like the 80/20 principle, like 80% of what you’re doing is kind of a distraction,
    1:02:10 whereas it’s just the core 20 that makes sense.
    1:02:13 And so you want to go deeper and deeper into that, like let go of everything else, like
    1:02:18 actually commit and go deep and get 10 times better in something specific.
    1:02:23 Like if you get really, really good in something specific, it kind of reminds me of that quote,
    1:02:25 “Become so good you can’t be ignored.”
    1:02:28 But it’s really about qualitative, not quantitative.
    1:02:32 It’s not about the quantity of what you do, it’s about the quality of how you do it.
    1:02:36 And that requires focus, commitment, and purpose.
    1:02:42 And so just commit to something and commit to getting really, really good and unique
    1:02:43 in that thing.
    1:02:44 That’s actually what mastery is.
    1:02:48 It’s not about doing something well, it’s about doing something uniquely well, incomparably
    1:02:49 well.
    1:02:52 And that takes commitment and depth, not broadness.
    1:02:53 Love that.
    1:02:54 Mic drop.
    1:02:55 All right.
    1:02:58 And what is your secret to profiting in life?
    1:02:59 Defining what profit means to me.
    1:03:01 Not everything is profitable.
    1:03:02 Not everything is worth my time.
    1:03:03 Not everything is useful.
    1:03:07 And so defining what I value, what I care about, what matters most, and then going all
    1:03:20 in on those few things and letting go of everything else.
    1:03:23 (upbeat music)
    1:03:33 [BLANK_AUDIO]

    Benjamin Hardy felt like a failure when his book didn’t make it to the New York Times bestsellers list, resulting in deep depression. Forced to confront his perceptions of success and failure, he realized he could drive significant positive change by focusing on progress and aligning with his future self. In this episode, Ben introduces the concept of ‘The Gap and The Gain’ for measuring progress and emphasizes the importance of embracing our future selves.

    Dr. Benjamin Hardy is the world’s leading expert on the psychology of entrepreneurial leadership and exponential growth. A former top writer on Medium, he has written several books, including Be Your Future Self Now.

    In this episode, Hala and Benjamin will discuss:

    – What it means to be in ‘the gap’ vs. ‘the gain’

    – Why focusing on progress is a game-changer

    – The difference between ideals and goals

    – How to commit to your future self

    – Why imagining is a skill

    – Viktor Frankl’s tools for survival 

    – Mr. Beast’s journey toward his future self

    – The importance of empathy towards your past self 

    – How to view the timeline of our future self

    – And other topics…

    Dr. Benjamin Hardy is an organizational psychologist and the world’s leading expert on the psychology of entrepreneurial leadership and exponential growth. A former top writer on Medium, his blogs were read by over 100 million people. Benjamin published his first major book, Willpower Doesn’t Work while running a 7-figure online training business. He has published additional books, including three co-authored with the legendary entrepreneurial coach Dan Sullivan. 

    Connect with Benjamin:

    Benjamin’s Website: https://benjaminhardy.com/

    Benjamin’s LinkedIn: https://www.linkedin.com/in/drbenjaminhardy/ 

    Benjamin’s Twitter: https://x.com/DrBenjaminHardy 

    Benjamin’s Instagram: https://www.instagram.com/drbenjaminhardy/ 

    Benjamin’s Facebook: https://www.facebook.com/drbenjaminhardy/

    Resources Mentioned:

    Benjamin’s Book, Be Your Future Self Now: The Science of Intentional Transformation: https://www.amazon.com/Your-Future-Self-Now-Transformation/dp/1401974015

    Man’s Search for Meaning by Viktor E. Frankl: https://www.amazon.com/Mans-Search-Meaning-Viktor-Frankl/dp/080701429X 

    LinkedIn Secrets Masterclass, Have Job Security For Life:

    Use code ‘podcast’ for 30% off at yapmedia.io/course.

     

    Sponsored By:

    Shopify – Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify 

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    BetterHelp – Sign up for a webinar on mental health for entrepreneurs presented by BetterHelp at https://us06web.zoom.us/webinar/register/8617213361628/WN_Kz-vBbxtSfSj_dUBywS8OA 

    More About Young and Profiting

    Download Transcripts – youngandprofiting.com

    Get Sponsorship Deals – youngandprofiting.com/sponsorships

    Leave a Review – ratethispodcast.com/yap

    Watch Videos – youtube.com/c/YoungandProfiting

     

    Follow Hala Taha

    LinkedIn – linkedin.com/in/htaha/

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  • Jean Chatzky: Master Your Money, How to Optimize Your Earnings and Wealth | E299

    AI transcript
    0:00:05 Today’s episode is sponsored in part by Teachable, Fundrise, Mint Mobile, Working Genius, Indeed,
    0:00:06 and Shopify.
    0:00:11 Teachable makes it easy for creators to monetize their content with full control.
    0:00:15 Head to teachable.com and use code “PROFITING” to claim your free month on their pro-paid
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    0:00:35 Get your new three-month premium wireless plan for just $15 a month at mintmobile.com/profiting.
    0:00:39 Unlock your team’s potential and boost productivity with Working Genius.
    0:00:44 Get 20% off the $25 Working Genius assessment at workinggenius.com with code “PROFITING”
    0:00:46 at checkout.
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    0:00:53 Get a $75 sponsored job credit at indeed.com/profiting.
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    0:00:59 Shopify is the global commerce platform that helps you grow your business.
    0:01:04 Sign up for a $1 per month trial period at Shopify.com/profiting.
    0:01:08 As always, you can find all of our incredible deals in the show notes.
    0:01:15 When women make more money, we see that they take on more of their responsibilities at home.
    0:01:21 If you are in a relationship where your partner can’t support your success or doesn’t want
    0:01:24 to support your success, then it’s not going to work.
    0:01:31 Being a homeowner is a helpful way to save money over the long term.
    0:01:38 When you own, you’re building equity in this house and that is a form of forced savings.
    0:01:43 But if you’re not going to be someplace for five years, I don’t think you should buy.
    0:01:47 You just had $100,000 cash, where would you put it?
    0:02:08 What I’m doing with that kind of money right now is…
    0:02:11 Yeah, bam, the world is changing.
    0:02:15 It used to be that men had all the money and that men made all the money.
    0:02:17 But that is no longer the case.
    0:02:19 Women are making more and more money.
    0:02:21 We are closing the wage gap.
    0:02:25 Women are graduating college at faster rates than men now.
    0:02:29 Women are getting more inheritances because they’re living longer.
    0:02:31 Women are becoming the breadwinners of families.
    0:02:36 And I see that all around in my life right now, more and more, this is changing the world
    0:02:37 as we know it.
    0:02:39 This is changing gender roles as we know it.
    0:02:42 And whether you’re male or female, this is something you got to learn about, which
    0:02:47 is why I’m having this topic on today’s episode of Young and Profiting Podcast with
    0:02:49 Jean Chatsky.
    0:02:52 Jean Chatsky is the CEO and founder of Her Money.
    0:02:56 She’s also the host of the Her Money podcast and she’s a best-selling author.
    0:03:01 She started her career in journalism and then later TV, and now she’s an awesome entrepreneur
    0:03:05 here to share all of her advice to us in terms of this changing world.
    0:03:10 And how we’re all going to be impacted by the fact that women are making more money.
    0:03:15 And the products we buy, our cars, the airplanes, they’re all going to change because they’re
    0:03:19 going to be based on not just men’s preferences, but women’s too.
    0:03:22 It’s such an interesting topic to me, such a great conversation that we had.
    0:03:24 I can’t wait for you guys to hear it.
    0:03:27 So without further ado, here’s my conversation with Jean Chatsky.
    0:03:30 Jean, welcome to Young and Profiting Podcast.
    0:03:32 Thanks, Hala.
    0:03:34 Thanks so much for having me.
    0:03:35 I’m so excited for this conversation.
    0:03:38 I think it’s going to be so insightful for my audience.
    0:03:40 I really love your work.
    0:03:44 You didn’t really start off in finance, which I thought was interesting.
    0:03:49 And I’d love to get some backstory from you in terms of your journalism background.
    0:03:51 You were an English major.
    0:03:54 How did you end up first getting interested in finances?
    0:04:02 I got interested quite honestly because my own financial life was a bit of a mess.
    0:04:09 And simultaneously, the journalism job that I got was business-adjacent.
    0:04:16 I started my career as an editorial assistant at a magazine that no longer exists called
    0:04:26 Working Woman and got to report some stories on things like business and careers and management
    0:04:28 trends and investing.
    0:04:35 And I was interested enough in them to try to get a job in personal finance, business
    0:04:42 journalism when I left that job, which turned out to be really, really difficult because
    0:04:48 all the big business magazines on the planet, I applied to all of them, thought Working
    0:04:50 Woman was a joke.
    0:04:59 And finally, I got a little bit of advice that what I needed was an MBA, but I didn’t
    0:05:02 have really any interest in going back to school at that point.
    0:05:05 So instead, I got a job on Wall Street.
    0:05:07 I worked in equity research for a couple of years.
    0:05:10 I learned investing inside and out.
    0:05:16 And when I came back out, I was able to reenter journalism, join Forbes from there to smart
    0:05:17 money.
    0:05:20 And from there, I ended up on the Today Show for 25 years.
    0:05:21 Amazing.
    0:05:26 So when I looked at your career journey, it reminded me a lot of my own in terms that
    0:05:29 you skill-stacked to become an entrepreneur.
    0:05:34 So I call this skill-stack entrepreneurship, where basically you worked for other people
    0:05:37 and you gained all these skills over the years.
    0:05:41 And then you became an entrepreneur, basically putting these skills together.
    0:05:46 And then you came out with her money and nobody could do her money better than you because
    0:05:50 you had all the experiences to put together this unique offering, to put together this
    0:05:53 awesome website, this awesome podcast.
    0:05:58 And you had all the background and the skills, the writing, the journalism, the broadcasting,
    0:06:01 the knowledge of that actual topic.
    0:06:05 It’s a lot like what I did with Yap Media and my podcast network and my social agency.
    0:06:10 So I’d love for you to just talk to us about that for all these young people listening.
    0:06:13 Talk about the skills that you acquired over the years and then how you sort of use that
    0:06:15 in your entrepreneurship journey.
    0:06:20 I was one of the original side-giggers, right?
    0:06:24 I think I had a side hustle before it was called a side hustle.
    0:06:30 Pretty much always because journalists make very little money, or at least when you’re
    0:06:33 starting out as a journalist, you make very little money.
    0:06:40 So originally my side hustle was teaching SATs, but as I started to become a stronger
    0:06:47 writer and a stronger content creator, I was able to hustle in my own industry.
    0:06:54 So just by doing that, I picked up a lot of the adjacent skills that I then needed to
    0:06:56 launch this business.
    0:07:01 Once I was on The Today Show in particular, a lot of doors started to open.
    0:07:04 These were the days where everybody was watching The Today Show.
    0:07:13 And so I got a lot of offers to go out and speak, to write books, to consult for different
    0:07:19 companies in the employee benefits departments where they were trying to improve the financial
    0:07:23 health of their employees.
    0:07:31 And I didn’t become an entrepreneur until a full-scale entrepreneur, until 20 years down
    0:07:37 the road when I left my last magazine job.
    0:07:41 I actually got fired from my last magazine job because I’d gotten a little too expensive
    0:07:43 for their payroll.
    0:07:47 And I looked at all of the other things that I was doing.
    0:07:52 I was doing radio for Oprah over here, and I was doing speaking here.
    0:07:57 And I was on my 10th book over here, and I had three other clients over here.
    0:08:00 And I thought, why am I getting another job?
    0:08:03 I have five other jobs.
    0:08:05 I would just need to put them together.
    0:08:11 Her money as a company came along after her money as a podcast.
    0:08:14 I was doing some work with Fidelity Investments.
    0:08:17 They were our original launch sponsor.
    0:08:21 The fabulous team there basically said, what else can we do together?
    0:08:24 And I was like, how about a podcast?
    0:08:32 So we launched, and very quickly it became apparent to me that we were growing a community
    0:08:36 of like-minded women who wanted to learn about money.
    0:08:40 And her money, the company, launched around that.
    0:08:41 Amazing.
    0:08:42 Well, you’ve been doing such a great job.
    0:08:44 I know that your podcast is super popular.
    0:08:46 Your blog is very well-known.
    0:08:49 I’ve heard about her money for many years now.
    0:08:53 You also have so many books, and you’ve just become such an accomplished author.
    0:08:57 And a majority of her content is actually geared towards women.
    0:09:01 So I want to talk to that for a minute because I know that all the advice you give is applicable
    0:09:03 to all genders, right?
    0:09:08 It doesn’t necessarily need to be just for women, but we do need to understand why women
    0:09:14 have traditionally had an uphill battle when it has come to their finances.
    0:09:17 Can you give us some insight in terms of the gender wage gap?
    0:09:21 And I think a lot of people have the assumption that that’s not really a thing anymore.
    0:09:24 So can you talk to us about if it is a thing in 2024?
    0:09:26 Oh, it’s a thing.
    0:09:28 It has budged, which is good.
    0:09:35 Over the last year and a half, it’s moved up a smidge so that at this point women earn
    0:09:43 83 and a half cents to every dollar that a white man earns, but the American Association
    0:09:49 of University Women say we are going to be halfway through the next century before this
    0:09:52 gap actually closes.
    0:09:57 That’s how slowly it’s moving, and it’s worse for women of color.
    0:10:04 And the problem with the gender wage gap is that when you combine it with all of the other
    0:10:15 factors that women deal with in terms of earning money and growing money for retirement, they
    0:10:16 put us behind.
    0:10:20 Women are the ones to take breaks from work to care for kids and care for older parents.
    0:10:27 We saw that in the pandemic in spades, but it’s been true all along.
    0:10:33 Because we take those breaks, we have less money growing in those retirement accounts
    0:10:37 we earn fewer social security credits.
    0:10:41 We get to the end of the line, we’ve got a smaller nest egg, and then we have to make
    0:10:45 the money last longer because we go and we outlive men by six, seven years.
    0:10:54 So it’s an uphill battle, but you’re right in terms of the advice being gender neutral.
    0:11:01 There are not a ton of differences in the advice that somebody would give to a man versus
    0:11:02 a woman.
    0:11:08 Jane Bryant Quinn, who is one of my mentors and a leading personal finance journalist,
    0:11:13 just a trailblazer, she likes to say that stocks aren’t pink or blue.
    0:11:15 Money’s not pink or blue.
    0:11:16 It’s green, right?
    0:11:20 And she’s 100% right about that.
    0:11:29 The problem is that women sometimes don’t feel as safe as we need to feel to ask the
    0:11:37 questions that we need answered in order to get us to take the steps to start investing,
    0:11:41 to put our money to work, to ask for that raise.
    0:11:46 And what I’ve found and the reason that I launched her money was that when I was in
    0:11:52 a room full of all women given some sort of a talk and I would get to the Q&A section,
    0:11:55 the hands would just fly up in the air.
    0:12:00 And when I was in a mixed group, the response was a lot more muted.
    0:12:03 Women really held back and didn’t want to share as much.
    0:12:10 And so what I set out to create was a safe space, but am I going to tell women that they
    0:12:17 should buy NVIDIA as we did for our investing club two years ago and tell men that they should
    0:12:18 not?
    0:12:21 No, absolutely not.
    0:12:25 Such good advice, and by the way, that stock has done really well because I haven’t, too.
    0:12:28 So a lot of my listeners are business owners.
    0:12:30 A lot of them are people of power.
    0:12:34 We have employees, we have our own small businesses.
    0:12:38 What is our responsibility when it comes to the gender wage gap?
    0:12:44 I think our responsibility is to level it, and it has to come from the employers because
    0:12:52 if employers don’t take a look at our payrolls, don’t take a look at how we are treating our
    0:13:02 employees irrespective of gender, irrespective of race, these gaps are never going to close.
    0:13:08 And so we have to get really honest about who’s doing what work and how much are they
    0:13:10 being compensated for it.
    0:13:13 And it’s not a matter of need.
    0:13:18 It’s a matter of the work that we need them to do, but it’s not a matter of our perception
    0:13:22 of the money that they need to take home, which is how it used to work.
    0:13:29 Years back, you would hear conversations where a boss would tell a female employee, well,
    0:13:31 of course, John is going to get paid more than you do.
    0:13:37 He’s the breadwinner, and he’s got multiple mouths to feed at home.
    0:13:43 We’re now in an era where more women are the breadwinners, and if you look ahead, if you
    0:13:51 look out to 2030 and into the 2030s, women are actually expected to control the lion’s
    0:13:59 share of the wealth and the spending in this country and across the world.
    0:14:07 And it’s because of educational trends that are leading women to have more qualifications
    0:14:10 than men in many, many instances.
    0:14:18 And it’s also because of the way that the transfer of wealth, the $41 trillion transfer
    0:14:23 of wealth that is going on as we speak, is playing out.
    0:14:30 Women are inheriting twice, and not because our parents prefer us to our brothers, but
    0:14:36 we’re inheriting twice because if we have brothers, chances are we split the family
    0:14:37 pie with them.
    0:14:41 But then when our husbands die, we inherit that money as well.
    0:14:42 So good.
    0:14:44 And this is really, really fascinating to me.
    0:14:51 I really want to spend a lot of time here on these social and economical changes that
    0:14:52 are going on.
    0:14:57 So I got some incredible stats from your work, and I’m going to rattle some off and ask some
    0:14:58 questions about them.
    0:15:01 I’d love for you to really just give us as much insight, as much color as you have about
    0:15:02 them.
    0:15:10 The first one is, for every 100 men who graduated from college last year, 132 women graduated.
    0:15:18 Can you talk about how this really snowballs into various social demographic economic changes?
    0:15:19 Absolutely.
    0:15:28 If you look at the types of jobs that college grads hold and the types of jobs that you need
    0:15:34 to have a college degree in order to get, they tend to be the higher paying jobs.
    0:15:40 We are seeing some movement in trades, in apprenticeships, in vocational programs.
    0:15:45 I grew up in Wheeling, West Virginia, in a high school that had a big welding department
    0:15:50 in the basement, and I believe that we need to see more of these opportunities.
    0:15:57 But there’s no question that a college degree helps you land a better salary.
    0:16:03 And when you look at the lifetime earnings of a person with a college degree versus one
    0:16:08 who doesn’t have one, it’s hundreds of thousands of dollars, if not more.
    0:16:19 And the way that that then drives change in society is that you have these families where
    0:16:25 you tend to have not just one, but two college educated people, because college educated people
    0:16:28 often meet in college.
    0:16:35 And those two income college educated households are going to be making significantly more
    0:16:40 money in many cases than those who are not college educated.
    0:16:48 And what we wind up with is just a bigger income disparity in this country than we have
    0:16:49 right now.
    0:16:52 And as you know, it’s already problematic.
    0:16:58 So we look at it, and we see these things starting to march in that direction.
    0:17:05 The other problem though, and I hear of this from my daughter and from people younger than
    0:17:11 her, is that if you are on a college campus and you’re heterosexual and you want to date,
    0:17:14 it’s gotten an awful lot harder.
    0:17:18 I definitely want to talk about that, but let’s hold that thought for a second.
    0:17:25 Let’s talk about how by 2028, women will control 75% of discretionary spending around
    0:17:26 the world.
    0:17:30 By 2030, 66% of America’s wealth will be with women.
    0:17:33 You alluded to this a bit, but what are some of the factors of why women are going to have
    0:17:38 so much more money in the future years?
    0:17:43 So it’s education, and it is the transfer of wealth.
    0:17:46 Those are the two big factors that are playing into this.
    0:17:52 But when you talk about the fact that women are going to have the money, what people don’t
    0:18:01 do is sort of follow the breadcrumbs and think about how that’s going to change everything.
    0:18:04 When you follow the breadcrumbs, what you see is that the fact that women are making
    0:18:07 these purchasing decisions changes things.
    0:18:12 If you look at cars, it’s going to change the way that cars are designed because they’re
    0:18:17 going to be designed with women buyers more in mind.
    0:18:23 You’ll have a better place to park that bag that you carry around on your shoulder all
    0:18:24 the time.
    0:18:28 The seat will be adjustable in a different way so that you’ll be able to see over the
    0:18:33 front of the hood if you’re height challenged in the way that I am.
    0:18:37 It’ll change the design of homes.
    0:18:40 Single women buy many more homes than single men.
    0:18:44 They’ve become a very important segment of home buyers.
    0:18:51 We are seeing homes designed with the things that women want in mind.
    0:18:59 It’s not just a matter of the fact that financial advisors are a little bit up in arms about
    0:19:06 this, because they have seen studies that show that when the male spouse in a family
    0:19:12 dies, 70-ish percent of women are likely to leave the advisor and find somebody of their
    0:19:14 own choosing.
    0:19:19 Those trends are underway as well, but it’s going to change the look and feel and design
    0:19:20 of a lot of products.
    0:19:22 Oh my gosh, it’s so interesting.
    0:19:24 You know what you just reminded me of.
    0:19:31 I took my mom to Cancun on vacation and I got us first class tickets.
    0:19:36 We only brought checked bags and I remember me and her trying to put our bags up on the
    0:19:37 airplane.
    0:19:38 We’re both petite.
    0:19:43 We had to help each other and actually my mom accidentally slipped and the bag fell.
    0:19:47 It was so embarrassing and it kind of caused a commotion.
    0:19:53 In my head, I was thinking, “I just paid over $2,000 for these tickets.”
    0:20:00 I was expected as a 5’1 girl to put up a bag with my 70-year-old mother by ourselves.
    0:20:02 I was thinking, “How ridiculous is this?
    0:20:05 Who are these airplanes designed for?”
    0:20:08 It’s obviously not considering petite women.
    0:20:10 Yeah, it’s definitely not.
    0:20:16 Maybe if they start to see that more women are buying their own business class seats,
    0:20:21 that’ll be something that will change or the folks who make the away bag that we all seem
    0:20:28 to carry will come up with some sort of a hoistor to help us get it up in that luggage
    0:20:31 compartment because I have the same trouble that you do.
    0:20:34 So, where’s part about flying for me?
    0:20:35 This.
    0:20:40 Okay, so 38% of women are their family’s biggest earner or primary breadwinner.
    0:20:44 How does that impact society and contribute to the fact that 50% of women are single right
    0:20:45 now?
    0:20:51 Look, there’s a lot of research on when a woman is the primary breadwinner and whether
    0:20:56 or not it causes strife in relationships.
    0:21:03 Basically, if when a man and a woman form their relationship, the woman is already the
    0:21:09 higher earner, then that status quo doesn’t rock the boat too much.
    0:21:14 It’s when there’s a shift in the dynamic over the course of the relationship that impacts
    0:21:22 the balance of power in the relationship and other ways that things go a little bit sideways.
    0:21:26 And that’s where we start to see breakdown in communication.
    0:21:33 That’s where we start to see women compensating for the fact that they make more money.
    0:21:37 I mean, I’m sure that you have seen this research, Holland.
    0:21:38 It’s so troubling.
    0:21:44 When women make more money, we don’t see that they offload more of the responsibilities
    0:21:45 at home.
    0:21:50 We see that they take on more of their responsibilities at home.
    0:21:58 And the logic behind that is that we feel somehow bad about that, and that we have to
    0:22:01 make nice to our spouse’s ego.
    0:22:06 So of course, we’re going to make dinner and do the grocery shopping and take care of the
    0:22:07 kids.
    0:22:11 And that’s where burnout comes from, and that’s where anger comes from.
    0:22:14 And in some cases, that’s where divorce comes from.
    0:22:18 Let’s hold that thought and take a quick break with our sponsors.
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    0:26:46 I want to talk to you about the availability of suitable partners for successful women.
    0:26:49 You’re like kind of eluding to this when you were talking about your daughter.
    0:26:52 And I’m going to get a little bit personal here.
    0:26:55 So I’m in my mid-30s, and I have no kids.
    0:26:56 I’m not married.
    0:26:58 I’m literally never single.
    0:27:03 I can get a boyfriend like this, but I haven’t really found the one.
    0:27:06 And I kind of know the reason why.
    0:27:10 I feel like it’s because a lot of guys that I date, they seem like they’re cool with a
    0:27:13 successful woman, and they’re successful too.
    0:27:19 They’re all executives or whatever they are, but I’m growing really fast, and they end up
    0:27:20 getting insecure.
    0:27:24 Like you’re going to outgrow me is what they think, right?
    0:27:25 You’re going to outgrow me.
    0:27:29 And so we end up breaking up, and I haven’t found the right partner.
    0:27:32 Now there’s a couple of things that I’ve recently opened my eyes.
    0:27:34 Number one is Marshall Goldsmiths.
    0:27:35 I have a social media agency.
    0:27:38 He’s one of my longtime LinkedIn clients.
    0:27:40 He’s a leadership coach.
    0:27:45 He is always trying to get me married, and he’s always telling me, “Kala, this happened
    0:27:46 to my daughters.
    0:27:48 You have to marry down.
    0:27:50 You can’t be worried about marrying up.
    0:27:51 You’ve got to marry down.
    0:27:52 You’ll find a great guy.
    0:27:54 He doesn’t have to be richer than you or anything.
    0:27:56 You’ve just got to marry down.”
    0:28:00 And for a while, I was trying to find somebody that was equal, that I could grow with, but
    0:28:05 the other thing that really opened my eyes is that I started this podcast network.
    0:28:09 And I’ve got a lot of women who I feel like I’m going to be like in a few years like
    0:28:15 Jenna Kutcher, Amy Porterfield, Kelly Roach was my social client, and they all have either
    0:28:21 retired their husbands, they have house dads, basically, or their husband works with them
    0:28:23 or for them.
    0:28:27 And that made me realize, because their families are so happy, and I was like, “Well, maybe
    0:28:29 I’m just looking at this in the wrong way.
    0:28:34 Maybe I should feel like almost not like a man, but that I just need to find a great
    0:28:35 partner.
    0:28:39 They don’t need to have the career that I want them to have.
    0:28:41 It’s more about the person, right?”
    0:28:43 So I just love your thoughts on this.
    0:28:50 I am married for the second time, and I agree with that, first of all, I think, and no disrespect
    0:28:51 to Marshall.
    0:28:56 But when he says you have to marry down, I think that that’s the wrong word.
    0:28:59 I think that you have to marry and date different.
    0:29:09 Yeah, you need a partner who is going to be really supportive of your efforts and your
    0:29:13 career, because let’s just be honest about this.
    0:29:16 And I felt the same way when I first had kids.
    0:29:21 My former father-in-law said, “Well, when are you stopping working?”
    0:29:26 Because all of his other daughters and daughters-in-law had stopped working, and I said, “Yet not me.
    0:29:28 I’m not doing that.
    0:29:33 We will figure out how these kids will have care during the day.”
    0:29:39 And the way that we did it was that my ex-husband didn’t travel for work.
    0:29:40 And I did.
    0:29:45 And that balanced us out for a very, very long time.
    0:29:52 If you are in a relationship where the egos are clashing or where your partner can’t
    0:29:57 support your success or doesn’t want to support your success, then it’s not going to work.
    0:29:59 It’s just going to fail.
    0:30:03 Have you ever seen the movie “Beautiful Girls”?
    0:30:04 No.
    0:30:07 Okay, you have to watch the movie “Beautiful Girls.”
    0:30:16 It’s old, 20 years probably, Natalie Portman and Annabeth Gish and Timothy Hutton and Matt
    0:30:18 Dillon, a whole bunch of people.
    0:30:24 But the part of that movie that sticks with me is there’s a very successful woman in it.
    0:30:27 She’s dating Timothy Hutton.
    0:30:34 And he is a piano player in a bar who also happens to be an accountant.
    0:30:40 And he’s been putting a whole lot of pressure on himself to get a real accounting job so
    0:30:42 that he can keep up with her.
    0:30:46 And finally, she just said, “Musicians are sexy.
    0:30:48 Accountants are not sexy.
    0:30:49 Musicians are sexy.”
    0:30:54 Giving him the permission to continue to do this thing that he enjoyed and continue to
    0:31:01 bring that sexy energy to their relationship, which is what she needed from him.
    0:31:05 And so that’s the balance, I think, that you’re looking for.
    0:31:13 There’s a lot of Lean In Sheryl Sandberg’s book that people have dismissed over the past
    0:31:14 number of years.
    0:31:20 I think the thing that really holds up from that book is the importance that she put on
    0:31:21 selecting your partner.
    0:31:28 She picked a guy that she knew was going to let her be her and let her do the work that
    0:31:33 she wanted to do and help them create a life where that was going to be possible.
    0:31:34 And that’s what you need.
    0:31:35 Yeah.
    0:31:42 More generally, for everybody tuning in, I just feel like it’s just harder to find traditional
    0:31:45 roles and partners anymore for men and for women.
    0:31:49 And I just would love to understand even more advice from you for the young people tuning
    0:31:50 in.
    0:31:56 How can men feel like men and women feel like women in their relationships when everything
    0:31:59 is getting switched around in terms of who’s the breadwinner?
    0:32:02 I just feel like it’s so difficult for us to date.
    0:32:08 I think the way that you do it is by knowing yourself and knowing your partner and closing
    0:32:09 ranks.
    0:32:14 This is your business, and it’s your partner’s business, and it’s not your mother’s business
    0:32:19 or your mother-in-law’s business or your friend’s business or Instagram’s business.
    0:32:23 It is nobody’s business but yours.
    0:32:27 If it’s working for the two of you, then who the hell cares, right?
    0:32:30 What anybody else has to say.
    0:32:38 You just have to respect the boundaries that you’ve created with the two of you and what
    0:32:39 that allows you to do.
    0:32:42 Look, I’m the breadwinner in my marriage.
    0:32:43 I have been for many years.
    0:32:46 My husband is largely retired.
    0:32:49 He works about 15 hours a week these days.
    0:32:51 He’s older than I am.
    0:33:00 And he had an incredibly successful career, but the fact that I out-earned him, he could
    0:33:01 care less.
    0:33:05 He knows the value that he brings to our marriage.
    0:33:12 I certainly know the value that he brings to our marriage, and it’s nobody else’s business,
    0:33:16 really, despite the fact that I’m talking about it on your podcast.
    0:33:17 I love it.
    0:33:19 Thanks, Jean, for all of that.
    0:33:21 Women are getting richer.
    0:33:25 Can you talk to us about how women are going to treat this newfound wealth compared to
    0:33:28 how men traditionally have treated wealth?
    0:33:36 Men have traditionally invested it, and women traditionally have been slow to the party.
    0:33:41 If you, again, and you pulled out a whole bunch of statistics, I’m grateful for that.
    0:33:46 But one of my favorites is that women keep about 70% of our assets in cash.
    0:33:48 Men keep about 60%.
    0:33:56 That’s a really big and important difference, because investing our money is the only way
    0:34:01 that we are going to make sure that it is working as hard as we are working ourselves.
    0:34:11 And so what we’re starting to see is women move into the ranks of being investors, wanting
    0:34:17 to be investors, wanting to learn about investors, whether you’ve got all your money in a 401K,
    0:34:23 or you put it in a target date fund, and you let that fund do its thing, or you’re buying
    0:34:25 individual stocks.
    0:34:26 We want to learn.
    0:34:27 I was telling you about my investing club.
    0:34:34 I run this investing club with Karen Finerman, who is one of the panelists on Fast Money
    0:34:35 on CNBC.
    0:34:37 She’s a hedge fund manager.
    0:34:38 You would love her.
    0:34:39 She’s so brilliant.
    0:34:48 And we’re teaching 300 women and growing how to invest every other Monday night on Zoom.
    0:34:53 And we pick stocks together, and we talk about diversification and trends, and everybody
    0:34:55 can ask their questions.
    0:35:04 And investing is the kind of thing that is hard for women, because there are no right
    0:35:06 or perfect answers.
    0:35:14 There’s some parts of personal finance where if you ask me a question, I can give you an
    0:35:17 answer, and I can be 100% right.
    0:35:19 What is the best cashback credit card?
    0:35:20 I can look at them all.
    0:35:22 I can run the numbers.
    0:35:23 I can give you an answer.
    0:35:25 I can know that I’m correct.
    0:35:26 What’s the best stock?
    0:35:31 Can’t do it, because no perfect answer exists, because we have backward-looking information
    0:35:37 and not forward-looking information, and so we have to trust in the historical accuracy
    0:35:39 of what has come before.
    0:35:45 That is difficult for a large portion of women who like to know the answer to any question
    0:35:48 before we even ask that question.
    0:35:53 We have to get comfortable, and the way to get comfortable is by actually doing it.
    0:36:00 And one thing that has really, really helped when you look at Gen Z and Millennials is that
    0:36:08 we’re now being across the board automatically enrolled in these 401(k) and other retirement
    0:36:11 plans at work, where we have them.
    0:36:16 The money is being automatically invested into a default like a target date fund, so
    0:36:23 you’re investing whether or not you are doing the work of investing yourself in many cases,
    0:36:27 and if you can allow yourself to sit with that and get comfortable with the fact that
    0:36:32 you’re not only doing it, but you’re doing it pretty well, that helps people.
    0:36:33 I loved that.
    0:36:36 This was to me such an interesting conversation, honestly.
    0:36:42 I feel like this whole gender wage gap and transfer of wealth is really shifting everything.
    0:36:46 Let’s move on to some more general advice, tactical financial advice.
    0:36:50 I want to start with the concept of financial freedom, right?
    0:36:55 I feel like the concept of financial freedom has changed, especially for Millennials, for
    0:36:56 Gen Z.
    0:37:00 How do you think we should go about thinking about financial freedom?
    0:37:04 Well, I’m interested in knowing how you think it’s changed.
    0:37:05 What is it to you?
    0:37:12 Well, I feel like now it’s more about enjoying life, doing what I want, right?
    0:37:15 It’s really not about becoming a billionaire.
    0:37:21 What’s the amount of money that I need where I can live comfortably by what I want and
    0:37:25 enjoy life, work out, be healthy, sit in the sun.
    0:37:26 That’s what I think of.
    0:37:29 That’s pretty much my definition, too.
    0:37:37 It’s just my definition, I think, extends for a longer period of time because of my age.
    0:37:44 I look at this and I think I want all of that, but I want to be able at some point to just
    0:37:51 work when I want to work and know that those things will continue for as long as I live.
    0:37:55 I think that’s where the disparity in financial freedom comes in.
    0:38:04 I think younger generations define it in terms for today and older generations define it
    0:38:10 in terms that include a retirement that might last for three decades.
    0:38:13 One of the things that I think a lot of my listeners are probably going through right
    0:38:17 now, we’ve got a lot of 30-year-olds, is buying or renting.
    0:38:21 Traditionally, when we’re talking about the American Dream, financial freedom, a lot
    0:38:24 of it is also like being a homeowner, right?
    0:38:26 Do you feel like it’s important to be a homeowner?
    0:38:28 Do you feel like it’s a good investment strategy?
    0:38:32 What are some of the things we should think of renting versus buying?
    0:38:41 I feel like being a homeowner is a helpful way to save money over the long term.
    0:38:48 If you think about buying versus renting, month to month, right now, the costs are actually
    0:38:58 closer than they’ve ever been, but when you own, you are putting equity, you’re building
    0:39:03 equity in this house, and that is a form of forced savings.
    0:39:09 What happens if you get to the end of the road, if you pay down a mortgage for a long
    0:39:14 enough period of time, or even if you swap out of it and out of a couple of homes, but
    0:39:19 you’ve built up some equity and then you build up some more, you end up with this cushion
    0:39:27 of cash, and you can use that cushion to supplement your standard of living.
    0:39:29 You can use it to pay for long-term care.
    0:39:31 You can use it to keep a roof over your head.
    0:39:36 You can use it to sell and move to Costa Rica.
    0:39:42 You have choices because you have this additional cushion, and if you’ve rented your whole life,
    0:39:48 unless you took the difference between the renting cost and the buying cost, which is
    0:39:54 a lot slimmer than it used to be, and you put that away every single month, you don’t
    0:39:56 have that additional sum of money.
    0:40:01 That’s where being a homeowner, I think, is additive to your bottom line.
    0:40:09 There are other differences we know in a whole bunch of different situations that autonomy
    0:40:12 is one of the things that make people happy.
    0:40:18 You’re happier at your job if you feel like you’ve got enough autonomy to rearrange the
    0:40:23 furniture or to put your own stuff up on the walls or to decide that you’re going to come
    0:40:25 in at 9.30 rather than 9 o’clock.
    0:40:28 You’re just happier.
    0:40:34 You are happier where you live if you feel like you have enough autonomy to make the
    0:40:40 place what you want it to be, and you’re more likely to have that if you own rather
    0:40:41 than if you rent.
    0:40:44 But there are a lot of cases where you shouldn’t own.
    0:40:49 If you’re not going to be someplace for five years, I don’t think you should buy.
    0:40:54 The cost of buying is just too steep.
    0:41:04 I don’t think that mortgage rates at this level should stop people who want to be in
    0:41:07 a place for six, seven years and more.
    0:41:12 You’ll eventually hopefully get an opportunity to re-buy that loan.
    0:41:16 But there are cases where renting is just better.
    0:41:17 You gave such good advice.
    0:41:19 I’m in this predicament now.
    0:41:23 To your point, I see a lot of my friends who have been homeowners, and I see them really
    0:41:28 leveling up because every time they switch house and they’ll make like $200,000, and
    0:41:31 they just keep playing with that money and growing it and growing it.
    0:41:37 So I do see a lot of my friends who have dabbled in home ownership do really well.
    0:41:38 That’s inspiring to me.
    0:41:41 It’s just that in New York, it gets crazy.
    0:41:42 It’s so crazy.
    0:41:46 So I feel like people who are in different cities also have a different experience.
    0:41:49 That’s way easier to buy a house if you live in the suburbs.
    0:41:53 But you have more choice now than you used to have.
    0:41:58 I know young couples who are thinking they live in New York where the price of home ownership
    0:42:00 is unsustainable.
    0:42:02 They’re looking at Philadelphia.
    0:42:03 They’re looking at Charlotte.
    0:42:09 They’re looking at other places where because they can work remotely, they could keep their
    0:42:16 jobs, they could make some friends, and they could be homeowners and have a standard of
    0:42:19 living that just is a little bit easier.
    0:42:20 Okay.
    0:42:24 So something that you talk a lot about, and I was looking around your website and I saw
    0:42:26 that you were like, “What is your money type?”
    0:42:31 And you have this quiz that people can take for their money type on hermoney.com.
    0:42:33 So talk to us about money types.
    0:42:34 What is that?
    0:42:35 Why is it important to know?
    0:42:42 It’s important to know how you’re wired and why you’re wired the way you are.
    0:42:44 The money type is love languages, right?
    0:42:50 If you ever read the Five Love Languages, money type is that, just for money.
    0:43:00 So we worked with PhD who developed this in-depth tool that has been tested on men and women
    0:43:06 to help figure out why you are the way you are with money.
    0:43:13 I mean, you may know that it is hard for you to spend or easy for you to spend.
    0:43:19 You may know that you have trouble losing money or more or less trouble taking risk
    0:43:21 than other people.
    0:43:26 You may know that you would do anything for the members of your family, even if it meant
    0:43:29 putting yourself at financial risk.
    0:43:34 All of these things are tied up in our five personality types.
    0:43:39 And I would bet just knowing a little bit more about you and about your audience that
    0:43:45 if people went to hermoney.com and they took our diagnostic, our questionnaire, our money
    0:43:52 type quiz, you’ve got an audience that is full of what we call visionaries.
    0:43:58 A lot of entrepreneurs are visionaries, and visionaries have to be careful when it comes
    0:44:03 to their own personal finances because it is really tempting to throw all of your money
    0:44:08 against the business and think that that business is going to be your retirement plan.
    0:44:13 And we know the statistics on businesses that succeed versus fail.
    0:44:18 And you give up a lot of years trying to get that business off the ground, and very quickly
    0:44:20 you can get yourself in trouble.
    0:44:28 The other thing that I like about money type so much is that we’re not all just one type.
    0:44:30 We’ve got a primary type.
    0:44:35 And then we have a couple of secondary types that make up our personality.
    0:44:44 And if you know your money type and your partner’s money type, it’s helpful in navigating the
    0:44:49 relationship and the conversations that the two of you have about money.
    0:44:54 I was recently on a different podcast and the hosts had taken the money type questionnaire
    0:45:02 and they said, “I feel so seen because there’s something about this diagnostic.
    0:45:03 It just gets people.
    0:45:08 I felt this way the first time I took it and I’m a producer.
    0:45:12 That’s my primary money type with a little bit of connoisseur, which means I like to
    0:45:14 spend in as well.”
    0:45:21 And it’s really true and it’s really interesting that a test can get you so well.
    0:45:22 It’s so true.
    0:45:27 And I’m happy that you brought up relationships because I actually recently ended a relationship
    0:45:32 and one of my primary reasons was our views on money were so different.
    0:45:38 He’s richer than I am and was so cheap and I was just like, “I can’t do this.
    0:45:39 I like to live a life of luxury.
    0:45:42 I like to spend my money.”
    0:45:46 Not that I’m frivolous, but it’s just like, what’s the point of choosing such a hard job
    0:45:47 if you’re not–
    0:45:48 Right.
    0:45:51 If no one’s spending their money, why are we working so hard?
    0:45:52 Yeah.
    0:45:56 And it’s good that you figured this out before you got engaged to the guy or worse married
    0:45:57 the guy.
    0:45:58 Right?
    0:46:03 In my house, we say this is why we work and we say it for exactly the reasons that you
    0:46:04 just described.
    0:46:10 We work hard and we work hard so that if we want to get on a plane and fly across the
    0:46:13 country, we don’t have to think about it.
    0:46:21 This is the payoff of working so hard and producing.
    0:46:24 And I acknowledge we are definitely privileged.
    0:46:31 I’m fortunate to have a career that I love, which makes working hard feel like not working
    0:46:32 as hard.
    0:46:33 But this is why we work.
    0:46:37 If they didn’t pay us, we wouldn’t work so hard.
    0:46:40 We’ll be right back after a quick break from our sponsors.
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    0:48:24 Yeah, fam, if you’re anything like me, you didn’t start your business to spend all your
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    0:49:55 Young Improvers, when I started my podcast, I had a volunteer team.
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    0:50:00 no big deal.
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    0:50:08 I need people with experience, but we’re a small company.
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    0:51:23 I love that.
    0:51:25 This has been such an awesome conversation.
    0:51:26 Okay.
    0:51:27 A couple more questions.
    0:51:29 Let’s talk about budgeting.
    0:51:31 There’s so much inflation going on.
    0:51:34 Everything is just way more expensive.
    0:51:38 There’s a lot of keeping up with the Joneses, with social media, a lot of comparison, feeling
    0:51:40 like you need to keep buying.
    0:51:45 And for instance, with me, I feel like I always got to buy so much clothes because I’m always
    0:51:49 photographed in my outfits and then suddenly I don’t want to wear the same thing again.
    0:51:53 And so talk to us about how we can avoid overspending.
    0:51:58 Well, first of all, are you not on the real, real?
    0:52:00 You should just be turning over your closet.
    0:52:04 I mean, this is what I do because I’m the same.
    0:52:12 I do a lot of appearances and I don’t want to be wearing the same thing all the time.
    0:52:16 And I wear it a couple of times and I send it to the real, real, and I buy something
    0:52:20 else on the real, real, and I run a credit and it makes me feel like I’m shopping for
    0:52:24 free even though it’s not quite shopping for free and that I’m doing something a little
    0:52:26 bit better for the environment.
    0:52:28 And so that’s my shopping suggestion.
    0:52:35 But when it comes to overspending in general, I think that the secret is that most people
    0:52:40 have absolutely no idea where their money is actually going.
    0:52:47 So when we teach budgeting and we have a program called Finance Fix where we teach budgeting
    0:52:53 and how to do this in a way that you can actually save something, we put people through this
    0:52:57 process of figuring out where their money is going.
    0:53:00 We use technology to do it so you don’t have to do it by hand.
    0:53:07 And once you see where you’ve been using your money, then you have the tools and the ammunition
    0:53:14 to make changes about where you consciously want to use your money.
    0:53:18 And so it’s not, don’t buy the coffee, right?
    0:53:21 Everybody’s least favorite example.
    0:53:29 It’s if the coffee is the thing that lights up your day, then buy all means by the coffee.
    0:53:35 But if you could care less and really what you want is a little bit of caffeine to help
    0:53:39 you get out the door, then make it at home and have a sip and go about your day and spend
    0:53:43 your money on something that you actually value.
    0:53:44 I know where all my money is going.
    0:53:46 It’s Sephora and Revolve.
    0:53:49 All my money is just going straight there.
    0:53:52 Okay, let’s talk about paying down debt.
    0:53:56 A lot of people have student loans, a lot of people have debts.
    0:53:58 You’ve got this avalanche method.
    0:54:02 Talk to us about the best strategies for paying down debt, in your opinion.
    0:54:09 The cheapest way, the cheapest, fastest way to pay off debt is to just stack it highest
    0:54:15 interest rate to lowest interest rate, pay off the highest interest rate debts first while
    0:54:20 making the minimum payments on the rest, once that high interest rate debt is gone, then
    0:54:23 you just move on to the next one and so on and so on and so on.
    0:54:27 The student loan debts are a little bit of a different beast.
    0:54:33 Long term debts, student loans, mortgages, car loans, you basically want to try to pay
    0:54:36 those off on the schedule that you’re given.
    0:54:42 If you’re struggling with your student loan debts and their federal debts, then you want
    0:54:47 to make sure you’re enrolled in an income repayment program through the Department
    0:54:48 of Education.
    0:54:52 We’re getting some changes to those programs that are helpful.
    0:54:56 As long as you’re enrolled, you should get notified of the changes and they should come
    0:54:58 your way.
    0:55:04 But don’t let paying a student loan debt faster.
    0:55:10 Get in the way of doing important things like grabbing the match from your 401(k) because
    0:55:15 if you look at the return on your money, the way that we think about or the way that we
    0:55:21 should think about return on your money is equivalent to the interest rate.
    0:55:29 So, if you’re paying off a student loan debt at 6%, that’s like getting a 6% return on
    0:55:30 your money.
    0:55:37 If you’re getting 50 cents on the dollar as a match in your 401(k), that’s a 50% return
    0:55:38 on your money.
    0:55:42 You can’t not get that because you want to pay off the debt at 6%.
    0:55:45 You just pay off the debt at 6% a little bit slower.
    0:55:47 Let’s talk about improving your credit.
    0:55:53 I actually recently messed up my credit because I was putting … Yeah, it was really dumb.
    0:55:59 I was spending everything on my business credit cards and I just thought it was good that
    0:56:04 I wasn’t spending on my own credit cards and I was shutting down my personal credit cards
    0:56:08 and then I realized, oops, I wasn’t supposed to do that.
    0:56:13 You need to actually have credit cards and I always used to … Because I have a lot
    0:56:14 of cash.
    0:56:17 I would just pay it off, pay it off to zero balance and you’re actually not supposed to
    0:56:18 do that.
    0:56:19 Oh, no.
    0:56:20 You are supposed to do that.
    0:56:21 You are supposed to do that.
    0:56:25 Tell me about it because I feel confused about what should we actually be doing with our
    0:56:26 personal credit.
    0:56:32 You should be using your personal credit cards and you should be paying them off every month.
    0:56:33 Just to zero.
    0:56:35 Pay them off to zero.
    0:56:37 Interest rates are way too high.
    0:56:42 The average credit card interest rate, I just looked this up yesterday, is 28%.
    0:56:43 That’s insane.
    0:56:44 It’s insane.
    0:56:48 You don’t want to be paying interest on a credit card.
    0:56:54 The way to do this is to understand that there are a couple of factors that go into your
    0:57:00 credit score and you need to simultaneously manage all of them.
    0:57:02 Number one, you got to pay your bills on time.
    0:57:07 If you pay late, especially if you pay late more than once, that’s really going to hurt
    0:57:08 your score.
    0:57:13 The second, and this is where you got in trouble, is credit utilization.
    0:57:20 That’s the percentage of credit that you have available to you that you’re actually using.
    0:57:25 We want to keep that number below 30% at all times.
    0:57:29 If you have a heavy spending month, sometimes when I go on vacation, I have a heavy spending
    0:57:35 month that I spend more than 30% of my credit limit on a card.
    0:57:39 If you do that, the thing to do is just pay the bill now.
    0:57:43 Pay it twice a month rather than once a month to bring the utilization down.
    0:57:50 The problem that you got into by closing those credit cards is that you shrunk the pool of
    0:57:57 available credit that you had, and that hurt your score.
    0:58:00 The other thing that you did, another factor, it’s not as big as the first two, but it’s
    0:58:05 something called length of credit or credit history.
    0:58:10 The longer your credit relationships, the more beneficial it is to your score.
    0:58:15 When you close those cards, if they were the cards that you had had the longest, you heard
    0:58:18 that factor too.
    0:58:19 That’s how you do it.
    0:58:20 Yeah.
    0:58:24 Actually, I did have a credit card that was with me for so long, and then the credit card
    0:58:29 company ended the card, and I was like, “Oh, man, I’m really screwed.”
    0:58:31 They ended it because you weren’t using it, right?
    0:58:32 No, no.
    0:58:37 That type of card retired because I had it for so long, and then suddenly I was like,
    0:58:41 “Oh my God, I have no credit cards,” and I didn’t even realize.
    0:58:43 I’m fixing it though.
    0:58:45 It’s not that terrible, but I’m fixing it.
    0:58:46 Cool.
    0:58:48 Let’s talk about investing in general.
    0:58:50 I’m just going to give you a general question.
    0:58:54 I actually asked Suzy Orman this question when she came on the show.
    0:59:00 If you had $100,000 to invest, you already had your emergency fund, you already had savings,
    0:59:01 all that.
    0:59:03 You just had $100,000 cash.
    0:59:05 Where would you put it?
    0:59:11 What I’m doing with that kind of money right now is splitting it up and buying the stocks
    0:59:15 that we’ve been picking for our investing club, right?
    0:59:21 I have a diversified portfolio that is set up to get me to the retirement that I want
    0:59:22 to get to.
    0:59:25 I am on track, I have met my savings goals.
    0:59:31 If this is quite literally free money, I’m going to put it into the picks that we’re
    0:59:34 picking for our investing club.
    0:59:42 Recently, we’ve been looking at stocks like Lululemon, we’ve got JP Morgan Chase.
    0:59:48 We’ve got a bunch of stocks in the portfolio, but we add one about every month and sometimes
    0:59:52 we sell one and I would do that.
    0:59:53 That’s so cool.
    0:59:58 This investment club is basically you guys all talk about stocks and give guidance to
    0:59:59 each other.
    1:00:01 How does one join your investment club?
    1:00:03 You can go to hermoney.com.
    1:00:05 It’s called Investing Fix.
    1:00:09 If anybody wants to try it out, you can do it free for a month.
    1:00:16 The way it works is that every month, we present four different investing options.
    1:00:18 We look at them on four different dimensions.
    1:00:20 How do they make their money?
    1:00:21 What do we like about them?
    1:00:25 What don’t we like about them and would we buy them at the current price?
    1:00:33 Then the club votes on what we add to the portfolio and what we take away from the portfolio.
    1:00:37 It’s a democracy, democracy rules and it’s been a lot of fun.
    1:00:43 Some of the women in our club have stepped up and presented stocks that they’re interested
    1:00:47 in and some of those have been purchased for the club.
    1:00:51 One of our members suggested United Rentals and we bought that.
    1:00:53 It’s been a huge win.
    1:00:58 We’re all learning from each other, which is just so amazing.
    1:00:59 That’s so cool.
    1:01:03 It’s actually like you guys are pooling your money together and investing together?
    1:01:04 We’re not.
    1:01:12 We’re not a group portfolio that the club itself runs and is invested by the votes that
    1:01:20 the club decides, but a lot of members like me are buying the picks for our own portfolios.
    1:01:21 I love it.
    1:01:22 Well, Jean, this was such an awesome conversation.
    1:01:25 I end my show with two questions that I ask all my guests.
    1:01:29 Then at the end of the year, we typically do something fun with it.
    1:01:35 The first one is, what is one actionable thing our young and profitors can do today to become
    1:01:38 more profitable tomorrow?
    1:01:43 Start tracking your spending, figuring out where that money is going for real.
    1:01:49 Yeah, if you don’t know where it’s going, then you have no control over what it’s doing
    1:01:52 for you, whether it’s a business expense or a personal expense.
    1:01:59 I know it’s tedious and I know it’s boring, but sometimes boring is better.
    1:02:04 What is your secret to profiting in life, and this can go beyond financial advice?
    1:02:11 My secret to profiting, and I got to tell you, I lost my mom recently, and my lifelong
    1:02:19 friends came out of the woodwork and haven’t left me alone in a good way, in the best way.
    1:02:27 My secret is to invest as much energy as absolutely possible in those friends.
    1:02:28 That’s so beautiful.
    1:02:29 It’s so true.
    1:02:34 It’s about relationships, and nothing in the world is more important, I think, than relationships.
    1:02:35 100%.
    1:02:39 Jean, where can everybody learn more about you and her money?
    1:02:45 So I’m on social pretty much everywhere at Jean Chatsky, and you can find us at hermoney.com.
    1:02:46 Amazing.
    1:02:50 Well, thank you so much for joining us on Young and Profiting Podcast.
    1:02:53 Thanks for having me.
    1:02:58 Man, this was such a good interview with Jean.
    1:03:03 I really loved learning about the changing socio-economics of the world.
    1:03:06 And whether you’re a man or a woman, this is going to impact you.
    1:03:12 I always try to make sure my episodes are relevant to everyone, and I want to get into
    1:03:15 that, but first I want to talk about Jean.
    1:03:17 Jean is a woman of so many talents.
    1:03:22 I often talk about this idea of skill-stacking entrepreneurship, and I really think that if
    1:03:28 you want to be an entrepreneur, the best way to do it is to be a skill-stacking entrepreneur,
    1:03:34 meaning that you get a lot of experiences in your 20s, and even in your 30s, and even
    1:03:35 in your teens.
    1:03:39 I was getting sales experience and stuff working at the mall when I was a teenager.
    1:03:43 So like your whole life, you get all these experiences, and you start to figure out what
    1:03:47 you’re good at, and you start to get pretty good at a lot of different things.
    1:03:53 And then the key to being a successful entrepreneur is to merge all the things you’re good at
    1:03:56 into one thing that somebody wants.
    1:03:58 Jean did it with her money.
    1:04:00 She built this platform.
    1:04:03 She had corporate financial experience.
    1:04:04 She could teach people.
    1:04:07 She had journalism experience.
    1:04:08 She figured out how to build a community.
    1:04:12 She probably had ran communities in the past and other experiences that she didn’t even
    1:04:16 talk about in the podcast, and she put it all together and created her money, and now she’s
    1:04:17 the huge success.
    1:04:20 She’s the huge podcast, huge brand, best selling author, all that.
    1:04:25 And nobody could replicate that because it’s her own unique thing.
    1:04:27 And there’s lots of ways to be an entrepreneur.
    1:04:31 You could put out a product, but a really great way to be an entrepreneur, in my opinion,
    1:04:34 is to stack up your skills and then put out an offering.
    1:04:38 So the key here is that you got to get experiences, something that you learn.
    1:04:41 In 10 years, you might make millions of dollars off that scale.
    1:04:48 Me working in the mall at every freaking clothing store from 14 years old to 20 years old made
    1:04:57 me personable, made me social, made me outgoing, made me confident in dress well, made me a
    1:05:01 great sales negotiator, and now I’m making millions of dollars on it, but when I work
    1:05:03 to the mall, I’m making minimum wage.
    1:05:06 I worked at a radio station for free for three years.
    1:05:09 The station never gave me $1.
    1:05:14 Now I get paid $2,000 every time I read a commercial on my podcast.
    1:05:16 It all adds up later.
    1:05:18 So don’t worry about making money now.
    1:05:21 Get the experiences now, okay?
    1:05:24 So let’s go back to women and money.
    1:05:28 We are at the start of a huge shift in wealth towards women in upcoming decades.
    1:05:32 Like Jean said, if you follow the breadcrumbs, you will realize just how much this could
    1:05:36 change everything, including business and finance communities.
    1:05:40 We’re already seeing the effects of this shift in other places, like automakers who
    1:05:45 are designing vehicles with female purchasers in mind and how long before other products
    1:05:47 and services follow suit.
    1:05:50 Perhaps someday in the future, there will be overhead compartments on airplanes that
    1:05:52 I can actually reach.
    1:05:55 I doubt it, but a girl can dream, right?
    1:05:59 If women are going to have more money, they’re going to have to figure out how to spend it
    1:06:00 and invest it wisely.
    1:06:05 On average, women are still less likely to invest their money than men and are less comfortable
    1:06:07 investing than men are.
    1:06:11 But this is changing, and like Jean said, the best way to get comfortable with investing
    1:06:15 and managing money is by actually going ahead and doing it.
    1:06:17 So this is my call to action.
    1:06:21 If you are a woman listening to this podcast, start investing.
    1:06:24 Even if it’s $1,000, start investing.
    1:06:28 And if you are a man listening to this podcast, encourage your girlfriend, your wife, your
    1:06:34 sister, your daughter, your mother to start investing, it is your responsibility as well.
    1:06:38 Let’s all help everybody grow their wealth and change the world.
    1:06:42 And speaking of actually doing something, if you listen and learn and profited from
    1:06:46 this episode of Young and Profiting Podcasts, then please share it with somebody who might
    1:06:47 enjoy it.
    1:06:49 Drop us a five-star review on Apple Podcast.
    1:06:52 I love reading our reviews.
    1:06:53 Nothing makes me happier.
    1:06:57 Nothing says, “Thank you so much, Hala, for this awesome content,” than writing a review
    1:06:58 on Apple Podcasts.
    1:07:00 I read every single one of them.
    1:07:03 I check every single day for new reviews.
    1:07:06 If you’re bad, I want your feedback, please drop us a five-star review.
    1:07:11 And if you prefer to watch your podcasts on videos, you can find all of our episodes on
    1:07:12 YouTube.
    1:07:13 Just look up Young and Profiting.
    1:07:15 You can find all of our episodes there.
    1:07:19 You can also find me on Instagram @yappithala or LinkedIn by searching my name.
    1:07:20 It’s Hala Taha.
    1:07:24 Finally, I got to give a big shout out to my Young and Profiting team.
    1:07:25 You guys are amazing.
    1:07:27 I have the best team in the world.
    1:07:41 This is your host, Hala Taha, a.k.a. The Podcast Princess, signing off.
    1:07:44 (upbeat music)
    1:07:53 [BLANK_AUDIO]

    Determined to master her messy personal finances, Jean Chatzky immersed herself in learning all about money. She worked on Wall Street to understand investing, then transitioned to personal finance journalism. After she got fired for being too expensive, she combined her side hustles and launched HerMoney, a safe space for women to learn about finance. In this episode, Jean shares practical tips on mastering personal finance and optimizing wealth.

    Jean Chatzky is an award-winning journalist and bestselling author. She is also the host of the popular podcast HerMoney and was the longtime financial editor for NBC’s Today show.

    In this episode, Hala and Jean will discuss:

    – Jean’s transition from journalism to finance

    – The value of skill stacking in entrepreneurship

    – The gender wage gap in 2024

    – Women as primary breadwinners 

    – The importance of gender-neutral financial advice

    – Why many successful women are single

    – The inevitable transfer of global wealth to women

    – Practical tips for budgeting and investing

    – Strategies for clearing debt and improving credit

    – Homeownership vs. renting

    – And other topics… 

    Jean Chatzky is the CEO and co-founder of HerMoney Media, a digital platform dedicated to improving financial literacy and wellness among women. She is an award-winning personal finance journalist, bestselling author, and host of the HerMoney podcast. With a background that spans Forbes, SmartMoney, and a 25-year tenure on NBC’s Today show, she has earned many accolades, such as the Gracie Award for Outstanding Host. She has authored multiple bestselling books, including Women with Money and Pay It Down! She frequently appears on major platforms like CNN, MSNBC, and The Oprah Winfrey Show. 

    Connect With Jean:

    Jean’s Website: https://jeanchatzky.com/

    Jean’s LinkedIn: https://www.linkedin.com/in/jeanchatzky/  

    Jean’s Twitter: https://x.com/jeanchatzky  

    Jean’s Instagram: https://www.instagram.com/jeanchatzky/  

    Jean’s Facebook: https://www.facebook.com/JeanChatzky/ 

    Jean’s Podcast, HerMoney: https://podcasts.apple.com/us/podcast/hermoney-with-jean-chatzky/id1098802558 

    Resources Mentioned:

    MoneyType Personality Test: https://moneytype.hermoney.com/

    Lean In: Women, Work, and the Will to Lead by Sheryl Sandberg: https://www.amazon.com/Lean-Women-Work-Will-Lead/dp/0385349947 

    Beautiful Girls by Ted Demme: https://www.imdb.com/title/tt0115639/ 

    LinkedIn Secrets Masterclass, Have Job Security For Life:

    Use code ‘podcast’ for 30% off at yapmedia.io/course.

     

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    Follow Hala Taha

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    Learn more about YAP Media’s Services – yapmedia.io/

  • YAPClassic: Johann Hari, How to Avoid Distraction and Reclaim Your Focus

    AI transcript
    0:00:01 Today’s episode is sponsored in part
    0:00:03 by Teachable, Fundrise, Mint Mobile,
    0:00:06 Working Genius, Indeed, and Shopify.
    0:00:08 Teachable makes it easy for creators
    0:00:10 to monetize their content with full control.
    0:00:13 Head to teachable.com and use code profiting
    0:00:16 to claim your free month on their pro-paid plan.
    0:00:17 Grow your real estate investments in minutes
    0:00:19 with the Fundrise flagship fund.
    0:00:22 Add the Fundrise flagship fund to your portfolio
    0:00:26 with as little as $10 at fundrise.com/profiting.
    0:00:29 Save big on wireless with Mint Mobile.
    0:00:31 Get your new three-month premium wireless plan
    0:00:35 for just 15 bucks a month at mintmobile.com/profiting.
    0:00:36 Unlock your team’s potential
    0:00:39 and boost productivity with Working Genius.
    0:00:42 Get 20% off the $25 Working Genius assessment
    0:00:46 at workinggenius.com with code profiting at checkout.
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    0:00:51 Get a $75 sponsored job credit
    0:00:55 at indeed.com/profiting terms and conditions apply.
    0:00:57 Shopify is the global commerce platform
    0:00:59 that helps you grow your business.
    0:01:01 Sign up for a $1 per month trial period
    0:01:04 at Shopify.com/profiting.
    0:01:06 As always, you can find all of our incredible deals
    0:01:08 in the show notes.
    0:01:10 (gentle music)
    0:01:20 Hey, yeah, BAM.
    0:01:22 Today on the podcast,
    0:01:24 we’re throwing it back to episode 217
    0:01:29 with Johann Hari, first aired in April, 2023.
    0:01:31 Johann is a New York Times bestselling author,
    0:01:33 journalist and speaker known for his book,
    0:01:37 Stolen Focus, Why You Can’t Pay Attention.
    0:01:38 In this episode,
    0:01:40 we talk about how modern life disrupts our focus
    0:01:43 and what we can do to reclaim it.
    0:01:46 Johann explains how our diet, technology
    0:01:49 and social media algorithms are stealing our attention
    0:01:53 and ultimately making us all so much more distracted
    0:01:54 and polarized.
    0:01:57 We also discuss potential government actions
    0:01:59 and their implications,
    0:02:01 like raising the social media age limit
    0:02:03 and banning TikTok.
    0:02:05 If you’ve ever struggled to maintain focus,
    0:02:08 this episode is packed with insights and strategies
    0:02:11 to help you regain control of your attention.
    0:02:14 Are you ready to get focused and productive?
    0:02:16 Here’s Johann Hari to show you how.
    0:02:20 Johann, to kick us off,
    0:02:22 I wanna go back to the beginning of your life.
    0:02:24 You were born in Scotland when you were a baby,
    0:02:26 your family moved to London
    0:02:29 and your father was a Swiss immigrant and a bus driver.
    0:02:31 Your mother was a nurse and later worked in shelters
    0:02:33 for survivors of domestic violence.
    0:02:34 And so, from my understanding,
    0:02:36 there was nothing really academic
    0:02:38 about your background or your upbringing.
    0:02:42 And I wanted to know what inspired you to become a writer.
    0:02:44 – Yeah, it’s a difficult question.
    0:02:46 I was mostly raised by my grandmother
    0:02:48 whose job was to clean toilets.
    0:02:49 It was an amazing woman
    0:02:50 ’cause my mother was ill
    0:02:53 and my dad was in a different country.
    0:02:55 And I think the honest answer,
    0:02:56 someone said to me,
    0:02:58 “If I want my child to be a writer, what should I do?”
    0:03:01 And I said, “Horribly traumatize your child, right?”
    0:03:01 You know, I grew up in a family
    0:03:04 where there was a lot of addiction and mental illness.
    0:03:06 And the way I coped with that
    0:03:09 was by reading and writing all the time, right?
    0:03:12 So obviously that ended up being a very helpful adaptation
    0:03:13 for me much later in my life.
    0:03:15 So I think it was probably that,
    0:03:17 but I was lucky my grandmother
    0:03:19 who would buy me any book I asked her to buy me.
    0:03:21 She worked incredibly hard.
    0:03:23 So I think it was probably that.
    0:03:25 It’s initially that reading and writing
    0:03:26 were a kind of escape for me.
    0:03:28 And TV, I also love TV.
    0:03:30 I think that’s probably how it began.
    0:03:32 But yeah, I was the first person in my family
    0:03:35 to go to a fancy university or anything like that.
    0:03:37 It’s funny, if you look at the home videos
    0:03:39 we have from when I’m a kid,
    0:03:41 it’s a bit like a steering and family guy
    0:03:44 in that all my family have very working class accents.
    0:03:46 And even when I’m a two-year-old
    0:03:48 they have this weird posture voice.
    0:03:50 So my grandmother’s like, “Your hand, come on, we’ve got Igor.”
    0:03:52 And I’m like, “Certainly grandmother,
    0:03:53 I should be with you shortly.”
    0:03:55 It’s like, “Where did this come from?”
    0:03:57 I have no idea, but I think partly that’s,
    0:04:00 Britain is a very, as you can tell from my Downton Abbey accent
    0:04:03 I am British and Britain is a very class laden society.
    0:04:05 I don’t know, even when as a young kid
    0:04:08 I had this sort of weird slight disconnect
    0:04:10 from my environment, but also love
    0:04:11 for the people in my environment.
    0:04:13 So it’s a bit of a mixed bag.
    0:04:15 – Yeah, you’ve done an incredible job.
    0:04:18 You’re a three-time, I think New York Times best-selling author.
    0:04:20 All of your books do incredibly well.
    0:04:22 And so after you wrote your first book
    0:04:23 about addiction, Chasing Scream,
    0:04:25 you wrote this book called Lost Connections,
    0:04:27 also was a best-selling book.
    0:04:29 And it’s about the world’s growing rates
    0:04:30 of depression and anxiety.
    0:04:33 And you released that book in 2018,
    0:04:34 and that was before the pandemic.
    0:04:37 And this topic of depression is more important now
    0:04:41 than it even was three or four years ago since the pandemic.
    0:04:43 And the World Health Organization
    0:04:45 has actually reported a sharp increase
    0:04:46 in rates of anxiety and depression.
    0:04:48 So I thought we could start the interview there,
    0:04:49 really talking about that.
    0:04:52 When you were a teenager, you told your therapist
    0:04:54 that you felt like pain was leaking out of you
    0:04:57 and your therapist prescribed you medication
    0:04:59 and you ended up getting more side effects
    0:05:02 from the medication than you had previously
    0:05:03 and you still had your depression.
    0:05:06 So what did you learn about the myth of chemical imbalances
    0:05:10 in the brain related to depression in this experience?
    0:05:13 – Well, I would pull back for a second and say,
    0:05:15 the reason I wrote Lost Connections
    0:05:17 is ’cause there were these two mysteries
    0:05:18 that were really hanging over me
    0:05:20 that I didn’t understand.
    0:05:23 The first is the time I was 38, 39,
    0:05:25 and every single year that I’d been alive,
    0:05:27 depression and anxiety had increased
    0:05:29 in the United States and Britain,
    0:05:31 and in fact, across the entire Western world.
    0:05:33 And so I was asking myself, well, why, right?
    0:05:36 Why is it that with each year that passes,
    0:05:37 more and more people are finding it harder
    0:05:38 to go through the day?
    0:05:39 It seems strange.
    0:05:40 Why would that be happening?
    0:05:42 And, you know, you allude to,
    0:05:44 there was a more personal mystery for me,
    0:05:46 which is that I’d gone to my doctor,
    0:05:49 I’d explained, you know, that I was in a lot of pain,
    0:05:51 and psychological pain, and my doctor had said to me,
    0:05:53 well, we know why people get like this.
    0:05:56 Some people just have a chemical imbalance in their brains.
    0:05:57 You’re clearly one of them.
    0:05:59 All you need to do is take some drugs
    0:06:00 and you’re gonna be fine.
    0:06:01 So I started taking a chemical anti-depressant
    0:06:02 called Paxil.
    0:06:04 I felt significantly better at first
    0:06:06 than the effect kind of wore off.
    0:06:08 And I took higher and higher doses until for 13 years,
    0:06:10 I was taking the highest possible dose
    0:06:12 and I was still quite depressed.
    0:06:13 So at the end of that, I was like, well,
    0:06:15 I’m doing everything that we’re told to do
    0:06:17 according to the story our culture tells about depression.
    0:06:19 I’m still pretty depressed.
    0:06:20 What’s going on here?
    0:06:21 So I ended up using my training
    0:06:23 in the social sciences at Cambridge University
    0:06:25 to go on a really big journey all over the world.
    0:06:28 I traveled over 30,000 miles.
    0:06:30 I interviewed over 200 of the leading experts
    0:06:32 on depression and anxiety,
    0:06:35 what causes them and crucially how we solve them.
    0:06:38 And I learned just a huge amount from these people,
    0:06:40 but the core of what I learned is there’s actually
    0:06:42 scientific evidence for nine factors
    0:06:44 that can cause depression and anxiety.
    0:06:46 Some of them are in our biology.
    0:06:47 It’s why what my doctor told me
    0:06:49 was not completely wrong, right?
    0:06:52 Your genes can make you more sensitive to these problems,
    0:06:54 though they don’t write your destiny.
    0:06:56 And there are real brain changes that happen
    0:06:57 when you become depressed
    0:06:59 that can make it harder to get out.
    0:07:01 But most of the factors that cause depression
    0:07:04 and anxiety are not in our biology.
    0:07:07 They’re factors in the way we live.
    0:07:08 And once you understand that,
    0:07:11 it opens up a whole different set of solutions
    0:07:12 that should be offered to people, of course,
    0:07:15 alongside the option of chemical antidepressants.
    0:07:17 – Hmm, and I feel like what you’re saying
    0:07:19 really alludes to something that you talked about
    0:07:21 in your TED talk.
    0:07:22 That really illustrates what you were just saying
    0:07:26 how it’s more about your environment or external factors.
    0:07:28 You tell the story of this Cambodian man
    0:07:32 who had depression and they cured it with a cow.
    0:07:34 So I’d love to hear that story.
    0:07:37 And I think this is particularly relevant to us now.
    0:07:39 So you think about the story I was told,
    0:07:41 which huge numbers of people watching and listening
    0:07:43 will have been told,
    0:07:45 which is there’s just something wrong with your brain.
    0:07:47 And the stress again, that’s not totally wrong.
    0:07:49 And chemical antidepressants do give some relief
    0:07:50 to some people,
    0:07:53 as well as causing some negative side effects for others.
    0:07:54 But if that story was true,
    0:07:57 that it’s just a malfunction in our brains,
    0:08:00 why would depression and anxiety have doubled during COVID?
    0:08:01 It’s not that all our brains
    0:08:04 suddenly began to malfunction.
    0:08:05 We know what happened and there’s a,
    0:08:07 in addition to a huge amount of the science that I learned,
    0:08:09 there’s a moment that it’s really,
    0:08:11 this different way of thinking really fell into place for me.
    0:08:13 And there was a moment in adjusting to this new story
    0:08:15 that where it felt very threatening,
    0:08:17 where you have to open up your story.
    0:08:19 So I went to interview a South African psychiatrist
    0:08:22 called Dr. Derek Somerfield, who’s a great guy.
    0:08:23 And he explained to me,
    0:08:26 in 2001 he happened to be in Southeast Asia in Cambodia,
    0:08:28 when they first introduced chemical antidepressants
    0:08:30 for people in that country.
    0:08:31 They’d never had them before.
    0:08:34 And the local doctors, the Cambodians were like,
    0:08:35 “Well, what are antidepressants?”
    0:08:36 They’d never heard of them.
    0:08:38 And he explained, and they said to him,
    0:08:41 “We don’t need them, we’ve already got antidepressants.”
    0:08:42 And he was like, “What do you mean?”
    0:08:43 He thought they were gonna talk about
    0:08:46 some kind of herbal remedy or something.
    0:08:48 Instead, they told him a story.
    0:08:50 There was a farmer in their community
    0:08:51 who worked in the rice fields.
    0:08:54 And one day he stood on a land mine left over
    0:08:56 from the war with the United States
    0:08:58 and he got his leg blown off.
    0:09:00 So they gave him an artificial limb.
    0:09:01 And a couple of weeks later,
    0:09:03 a couple of months later, I think it was actually,
    0:09:05 he went back to work in the rice fields.
    0:09:08 But apparently it’s super painful to work under water
    0:09:09 when you’ve got an artificial limb.
    0:09:11 And I’m guessing it was pretty traumatic
    0:09:13 to go back to the field where he got blown up.
    0:09:15 The guy started to cry a lot.
    0:09:17 After a while, he just refused to get out of bed.
    0:09:20 He developed what we would call classic depression.
    0:09:23 This is when the Cambodians said to Dr. Summerfield,
    0:09:26 “Well, that’s when we gave him an antidepressant.”
    0:09:27 And he said, “What was it?”
    0:09:29 They explained that they went and sat with him.
    0:09:31 They listened to him.
    0:09:33 They realized that his pain made sense.
    0:09:34 He only had to speak to him for five minutes
    0:09:36 to see why he felt so bad.
    0:09:37 One of the doctors figured,
    0:09:39 “If we bought this guy a cow,
    0:09:41 he could become a dairy farmer.
    0:09:42 He wouldn’t be in this position
    0:09:43 that was screwing him up so much.”
    0:09:45 So they bought him a cow.
    0:09:47 Within a couple of weeks, he stopped crying.
    0:09:49 Within a couple of months, his depression was gone.
    0:09:50 It never came back.
    0:09:52 They said to Dr. Summerfield,
    0:09:54 “So you see, doctor, that cow,
    0:09:55 that was an antidepressant.
    0:09:56 That’s what you mean, right?”
    0:09:58 Now, if you’ve been raised to think about depression
    0:10:00 the way I was, that sounds like a joke.
    0:10:01 I went to my doctor for an antidepressant.
    0:10:03 She gave me a cow.
    0:10:05 But what those Cambodian doctors knew intuitively
    0:10:08 from this individual unscientific anecdote
    0:10:10 is what the leading medical body in the whole world,
    0:10:11 the one you just mentioned,
    0:10:12 the World Health Organization,
    0:10:14 has been trying to tell us for years.
    0:10:17 If you’re depressed, if you’re anxious,
    0:10:19 you’re not weak, you’re not crazy,
    0:10:22 you’re not in the main, a machine with broken parts.
    0:10:25 You’re a human being with unmet needs.
    0:10:27 And what you need is practical help
    0:10:29 to get those needs that everyone listening knows,
    0:10:30 everyone watching knows,
    0:10:32 that we have natural physical needs.
    0:10:35 Obviously, you need water, you need food,
    0:10:36 you need shelter.
    0:10:38 If I took those things away from you,
    0:10:39 you’d be in real trouble real fast.
    0:10:42 But there’s equally strong evidence
    0:10:45 all human beings have natural psychological needs.
    0:10:47 You need to feel you belong.
    0:10:49 You need to feel your life has purpose and meaning.
    0:10:52 You need to feel that people see you and value you,
    0:10:54 that you’ve got a future that makes sense.
    0:10:56 And this culture we’ve created is good
    0:10:59 and many things I’m very glad to be alive today.
    0:11:01 But we have been getting less and less good
    0:11:03 at meeting these deep underlying psychological needs
    0:11:04 for a long time.
    0:11:06 And then of course during COVID,
    0:11:07 our ability to get our psychological needs
    0:11:10 just fell off a cliff.
    0:11:12 So when you understand depression in this more complex way
    0:11:14 in relation to the scientific evidence
    0:11:16 for these nine causes,
    0:11:18 and you understand them as in part driven
    0:11:21 by unmet psychological needs,
    0:11:22 that’s important A, ’cause it’s true
    0:11:24 and the science for it is overwhelming.
    0:11:26 But B, because once you understand that,
    0:11:29 it opens up a whole different set of solutions
    0:11:31 that we can begin to offer people.
    0:11:33 – Yeah, and I love what you’re saying.
    0:11:36 It’s so interesting and related to these nine reasons
    0:11:38 why we get depression.
    0:11:39 You mentioned a bunch of them,
    0:11:40 but you haven’t mentioned the loneliness.
    0:11:43 And I feel like this one is really, really important
    0:11:43 right now.
    0:11:45 I recently had Scott Galloway on the show
    0:11:47 and he talked about the loneliness crisis.
    0:11:50 And he says, “Loneliness is gonna be the next cancer.”
    0:11:53 And you say being lonely seems to cause as much stress
    0:11:55 as being punched in the face.
    0:11:56 So I want to start there.
    0:12:00 What are some health concerns related to being lonely?
    0:12:03 Because now people with all this disconnect from COVID,
    0:12:04 more lonely than ever.
    0:12:06 – So it’s a really important question.
    0:12:08 Even before COVID,
    0:12:11 we were the loneliest society in human history.
    0:12:13 You know, there’s a study that asks Americans
    0:12:14 how many close friends do you have
    0:12:17 who you could turn to in a crisis?
    0:12:18 And when they started doing it years ago,
    0:12:20 the most common answer was five.
    0:12:22 Today, the most common answer, not the average,
    0:12:24 but the most common answer is none.
    0:12:25 – Wow.
    0:12:28 – I think the figure was that 41% of Americans
    0:12:30 before COVID agreed with the statement,
    0:12:33 “No one knows me well.”
    0:12:35 What is life like when no one knows you well
    0:12:37 and you have no one to turn to when things go wrong?
    0:12:39 I spent a lot of time discussing this
    0:12:41 with the leading expert on loneliness in the world.
    0:12:43 And it was at the Chicago University,
    0:12:45 an amazing man named Professor John Cassiopo,
    0:12:47 who sadly died recently.
    0:12:49 And I’ll never forget him saying to me one day,
    0:12:50 “Why are we alive?
    0:12:51 Why do we exist?”
    0:12:53 One key reason is that our ancestors
    0:12:56 on the savannahs of Africa were really good at one thing.
    0:12:58 A lot of the time they weren’t bigger
    0:12:59 than the animals they took down.
    0:13:02 They weren’t faster than the animals they took down,
    0:13:04 but they were much better at banding together
    0:13:06 into groups and cooperating.
    0:13:08 Just like bees evolved to live in a hive,
    0:13:10 humans evolved to live in a tribe.
    0:13:13 If you ever separate a bee from its hive, it goes crazy.
    0:13:16 It goes, “Hey, why it doesn’t make sense outside a hive?”
    0:13:18 We evolved to live in tribes
    0:13:20 and we are the first humans ever
    0:13:23 to try to disband our tribes and go out alone, right?
    0:13:26 And it has disastrous effects on us.
    0:13:28 If you think about the circumstances where we evolved,
    0:13:29 if you were physically cut off
    0:13:31 or separated from the tribe,
    0:13:33 you were depressed and anxious for a really good reason.
    0:13:35 You were in terrible danger.
    0:13:36 You couldn’t protect yourself.
    0:13:38 These feelings evolved, partly,
    0:13:41 there’s other things going on with depression too,
    0:13:43 but these feelings evolved as a signal
    0:13:45 to say, “Get back to the tribe.”
    0:13:47 And the reason this is so important,
    0:13:48 I’m not interested in just saying,
    0:13:49 “Oh, look, aren’t things bad, right?
    0:13:52 That’s not my temperament, it doesn’t interest me.”
    0:13:54 What’s important is that once you understand that,
    0:13:55 it opens up solutions.
    0:13:56 So I’ll give you an example.
    0:13:59 One of the heroes of my book, Lost Connections,
    0:14:01 is a wonderful man called Dr. Sam Everington.
    0:14:03 He’s a family doctor in East London,
    0:14:06 a poor part of East London where I lived for a long time,
    0:14:08 though sadly he was never my doctor.
    0:14:10 And Sam had loads of patients coming to him
    0:14:12 with terrible depression and anxiety.
    0:14:15 And like me, he’s not opposed to chemical anti-depressants.
    0:14:16 He thinks they have some important role
    0:14:19 to play for some people in reducing their pain.
    0:14:21 But he could see a couple of kind of obvious things.
    0:14:25 Firstly, usually chemical anti-depressants took the edge off,
    0:14:26 but they didn’t solve the problem.
    0:14:29 And secondly, most of his patients were depressed
    0:14:31 and anxious for totally understandable reasons,
    0:14:33 like they were really lonely.
    0:14:36 So one day a woman came to see him called Lisa Cunningham,
    0:14:37 who I got to know later,
    0:14:39 who’d been shut away in her home
    0:14:42 with crippling depression and anxiety for seven years.
    0:14:43 And Sam said to Lisa,
    0:14:46 “Don’t worry, I’ll carry on giving you these drugs,
    0:14:48 but I’m also going to prescribe something else.
    0:14:50 I’m going to prescribe for you to come
    0:14:53 and meet with a group of other depressed and anxious people
    0:14:55 twice a week, here in the doctor’s offices,
    0:14:56 not to talk about how shit you feel.
    0:14:59 You can do that if you want, but that’s not the point of it.
    0:15:01 What we want you to do is find something meaningful
    0:15:03 that you can all do together.”
    0:15:04 So the first time the group met,
    0:15:07 Lisa literally started vomiting with anxiety.
    0:15:09 It was just so overwhelming.
    0:15:11 But the group starts talking, they’re like, “What could we do?”
    0:15:13 And there was an area outside the doctor’s offices
    0:15:16 that was just like scrubland, just empty scrubland.
    0:15:18 So they were like, “We could turn that into a garden,
    0:15:19 but these are inner city, East London people,
    0:15:21 like me, they didn’t know anything about gardening,
    0:15:22 but okay, we can do it.”
    0:15:25 So they started to take books out the library
    0:15:27 about gardening, they started to watch clips on YouTube.
    0:15:30 They started to get their fingers in the soil.
    0:15:32 They started to learn the rhythms of the seasons.
    0:15:34 The way Lisa put it to me,
    0:15:37 as the garden began to bloom, we began to bloom.
    0:15:39 There’s a lot of evidence that exposure to nature,
    0:15:41 the natural world is really good for depression,
    0:15:44 but they started to do something even more important.
    0:15:45 They started to form a group.
    0:15:47 They started to form a tribe.
    0:15:49 They started to look out for each other.
    0:15:49 If one of them didn’t show up,
    0:15:51 the others would go looking for them and be like,
    0:15:52 “Hey, what’s up?
    0:15:54 How can we help you?”
    0:15:56 This approach is called social prescribing.
    0:15:59 It’s where doctors prescribe people to be part of groups.
    0:16:01 There’s an emerging body of science about it.
    0:16:01 It’s still pretty small,
    0:16:03 but it’s emerging and quite persuasive.
    0:16:06 For example, a small study in Norway
    0:16:07 found that a social prescribing program
    0:16:11 was twice as effective in reducing depression and anxiety
    0:16:13 as chemical antidepressants.
    0:16:14 I think for kind of obvious reason,
    0:16:16 and this is something I saw all over the world
    0:16:20 from Sydney to Sao Paulo to San Francisco.
    0:16:21 The most effective strategies
    0:16:23 for dealing with depression and anxiety
    0:16:27 are the ones that deal with the underlying psychological reasons
    0:16:29 why we feel so bad.
    0:16:31 I would argue every single doctor’s office
    0:16:32 in the United States
    0:16:34 should have a social prescribing wing.
    0:16:35 It’s free.
    0:16:37 It costs literally nothing to get people to go gardening.
    0:16:39 I mean, maybe I could buy some gardening supplies.
    0:16:41 I tell you, it’s a lot cheaper
    0:16:42 than massive amounts of drugs,
    0:16:45 massive amounts of medicalization,
    0:16:47 although there is some place for those things.
    0:16:48 We’ve got to deal with the underlying causes
    0:16:50 to stop people becoming depressed and anxious
    0:16:52 in the first place as much as we can,
    0:16:54 but we’ve also got to expand the menu of options.
    0:16:55 We’ve got to be asking,
    0:16:56 “Well, what’s the cow for this person, right?
    0:16:58 What’s the solution?”
    0:17:00 It’s cheaper and it’s more effective.
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    0:21:21 And I love that story because it seems
    0:21:23 like there was a couple reasons why this worked.
    0:21:26 One is like curing the loneliness
    0:21:29 and finding friendships and common bonds with these people.
    0:21:32 The second one was it’s almost like a future.
    0:21:33 They’re planning this garden.
    0:21:35 They have a goal to look forward to.
    0:21:38 And I know from you that also without hope
    0:21:40 you can get depressed.
    0:21:42 If you don’t have a future that you’re looking forward to
    0:21:44 you can actually get depressed.
    0:21:46 So how should people navigate their fear
    0:21:50 or lack of security of the future?
    0:21:51 – As you were saying, I think you put that really well.
    0:21:53 And I think, you know, as you were saying that
    0:21:55 I was thinking about one group of people.
    0:21:57 I think you can tell that for my book Lost Connections
    0:21:59 like from my other books, I learned a huge amount
    0:22:02 from interviewing scientists and experts.
    0:22:03 But actually, particularly for that book
    0:22:05 the people who taught me the most were group of people
    0:22:07 who were not scientists.
    0:22:11 In the summer of 2011 on a big anonymous housing project
    0:22:14 in Berlin in Germany, a Turkish German woman
    0:22:17 called Nuria Cengiz climbed out of her wheelchair
    0:22:18 and she put a sign in her window.
    0:22:19 She lives on the ground floor.
    0:22:21 And the sign said something like
    0:22:24 I got a notice saying I’m gonna be evicted next Thursday.
    0:22:27 So on Wednesday night, I’m gonna kill myself.
    0:22:29 Now this is a big anonymous housing project
    0:22:31 like a housing project pretty much anywhere in the US.
    0:22:32 No one really knew anyone.
    0:22:34 It was in a very poor part of Berlin,
    0:22:36 a place called Cotty for people who know it.
    0:22:38 It’s in Kreuzberg.
    0:22:40 And there were only really three kinds of people
    0:22:41 who lived in this neighborhood.
    0:22:43 There were recent Muslim immigrants
    0:22:46 like this woman Nuria, there were gay men
    0:22:47 and there were punk squatters.
    0:22:48 And as you can imagine, these three groups
    0:22:50 did not get along, but like,
    0:22:52 no one really knew anyone anyway.
    0:22:53 So people walked past Nuria’s window
    0:22:55 and they’re like, why this woman’s gonna kill herself?
    0:22:57 So they knock on her door.
    0:22:59 They’re like, do you need any help?
    0:23:01 And Nuria said, no, screw you, I don’t want any help.
    0:23:02 I’m gonna kill myself.
    0:23:04 And she shut the door in their faces.
    0:23:05 But people outside her apartment
    0:23:07 who’d never met started talking.
    0:23:08 They were like, we’ve got to do something
    0:23:09 to help this woman.
    0:23:11 Everyone’s rent was going up
    0:23:13 and lots of people were getting eviction notices
    0:23:16 and everyone was worried that they would be next.
    0:23:18 So one of them had an idea.
    0:23:20 There’s a big thoroughfare that goes through
    0:23:22 the center of Cotty, this housing project,
    0:23:24 into Mitre, the center of Berlin.
    0:23:27 And someone said, if we just block the road on Saturday
    0:23:30 and have a protest, the media will come.
    0:23:31 There’ll be a bit of a fuss.
    0:23:34 They’ll probably let this woman stay in her apartment.
    0:23:35 There might even be some pressure
    0:23:36 to keep rents down for all of us.
    0:23:37 Why don’t we do it?
    0:23:40 So Saturday came and they built a little barricade
    0:23:41 in the road and they protested.
    0:23:44 And Nuria was like, I’m gonna kill myself.
    0:23:45 I might as well let them push me
    0:23:46 into the middle of the street.
    0:23:47 So she gets pushed into the middle of the street
    0:23:48 in her wheelchair.
    0:23:49 She does some interviews.
    0:23:52 The media shows up and it got to the end of the day
    0:23:55 and the media go home and the police are like,
    0:23:58 okay, you’ve had your fun, pack it up, go home.
    0:24:00 But the people who lived in Cotty said,
    0:24:01 well, hang on a minute.
    0:24:04 You haven’t told Nuria she gets to stay in her apartment.
    0:24:05 Actually, we want a rent freeze
    0:24:07 for our entire housing project.
    0:24:09 We’ll pack up when we’ve got that.
    0:24:10 But of course they knew the minute they walked away
    0:24:12 from this little barricade they’d built,
    0:24:15 the police would just take it down and that would be that.
    0:24:16 So one of my favorite people in Cotty,
    0:24:18 a woman called Tanya Gartner.
    0:24:20 She’s one of the punk squatters.
    0:24:22 She wears tiny mini skirts even in Berlin winters.
    0:24:24 Tanya is hardcore.
    0:24:25 She had an idea.
    0:24:26 She said, okay, everyone, here’s what we’re gonna do.
    0:24:29 We’re gonna draw up a timetable
    0:24:33 to man this barricade 24 hours a day until we get what we want.
    0:24:35 We’re gonna have two people manning it the whole time.
    0:24:38 And she went up to her apartment and she had a klaxon,
    0:24:40 those things that make loud noises at soccer matches.
    0:24:42 And she came down and she said, okay,
    0:24:44 if at any point when we’re manning the barricade,
    0:24:45 the police come to take it down,
    0:24:48 let off the klaxon and we’ll all come down
    0:24:49 from our apartments and stop them.
    0:24:52 So people start signing up to man the barricade.
    0:24:55 People who had never met and would never have met.
    0:24:57 And you started getting these bizarre pairings.
    0:25:00 So Nuriya, who’s a very religious Muslim in a full hijab,
    0:25:03 ended up doing, I think it was the Thursday night shift
    0:25:07 with Tanya, who is the opposite of a woman in a hijab.
    0:25:10 The first few nights they were sitting there,
    0:25:13 they were like, we’ve got nothing to talk about.
    0:25:14 This is super awkward.
    0:25:15 Who could be more different than us?
    0:25:18 But as the nights went on, they started talking
    0:25:20 and Tanya and Nuriya discovered
    0:25:22 they had something incredibly powerful and common.
    0:25:25 Nuriya had come to Berlin when she was 16
    0:25:27 with her two babies and she was sent from her village
    0:25:29 in Turkey to earn enough money
    0:25:31 so she could send home for her husband.
    0:25:33 So she turned up, she’s 16 year old,
    0:25:36 she’s got these babies, she worked every job she could.
    0:25:38 And when she almost had enough money
    0:25:40 for her husband to come join her,
    0:25:43 she got word from home that her husband had died.
    0:25:44 She’d always told people in Germany
    0:25:46 that her husband had died of a heart attack,
    0:25:49 but sitting there in the cold in Kottie with Tanya,
    0:25:51 she told her something she’d never told anyone
    0:25:53 in Germany before, which was that her husband
    0:25:55 had actually died of tuberculosis,
    0:25:57 which was seen at the time as like a shameful disease
    0:25:59 of poverty.
    0:26:01 That’s when Tanya told Nuriya something
    0:26:02 she never talked about.
    0:26:04 She’d come to Kottie when she was even younger,
    0:26:05 when she was 15.
    0:26:07 She got thrown out by her middle class family
    0:26:09 ’cause they hated that she loved punk.
    0:26:11 And she found her way to Kottie, a squat there,
    0:26:14 and six months later, she found herself pregnant.
    0:26:16 Tanya and Nuriya realized
    0:26:18 they had both been children with children of their own
    0:26:20 in this place they didn’t understand.
    0:26:22 They became incredibly good friends.
    0:26:25 And these weird pairings were happening all over Kottie.
    0:26:27 There was a young Turkish German lad called Mehmet.
    0:26:29 They kept saying he’d be thrown out of school
    0:26:31 ’cause they said he had ADHD.
    0:26:32 And he got paired with this very grumpy
    0:26:35 or German white guy called Dieter,
    0:26:37 who said he didn’t believe in protest,
    0:26:38 but in this case, he would make an exception
    0:26:40 who started helping Mehmet with his homework
    0:26:43 directly opposite this housing project.
    0:26:45 There’s about, I think it was about a year
    0:26:47 before the protest began,
    0:26:49 a gay club opened called Zood Block,
    0:26:51 which is run by a man I love called Rick Kudgstein,
    0:26:53 who, to give you a sense of what this club is like,
    0:26:55 it’s pretty hardcore.
    0:26:57 The previous place he owned was called Cafe Anal.
    0:27:00 I always thought you wouldn’t want to have a sandwich
    0:27:02 from Cafe Anal, but.
    0:27:03 So when it opened,
    0:27:05 there’s a lot of very religious Muslims
    0:27:05 in this housing project.
    0:27:07 Some of them were really pissed off.
    0:27:10 And in fact, the windows for the gay club got smashed.
    0:27:12 When the protest began, Zood Block, the gay club,
    0:27:15 gave all their furniture to build the barricade.
    0:27:17 And after the protests had been going on for a few months,
    0:27:19 they said, you know, you guys,
    0:27:20 you should come and have your meetings in our club.
    0:27:22 We’ll give you free food, we’ll give you free drinks.
    0:27:24 And even the kind of progressive types
    0:27:26 that Kotty were like, look,
    0:27:27 we’re not going to be able to persuade
    0:27:29 these very religious Muslims to come
    0:27:32 and have meetings underneath like really obscene gay posters.
    0:27:34 We’re not going to be able to do it.
    0:27:35 It did start to happen.
    0:27:37 The way one of the elderly Turkish German women
    0:27:39 put it to me, Neriman Tanker,
    0:27:42 she said to me, we all realized
    0:27:46 we had to take these small steps to understand each other.
    0:27:48 After the protest had been going on for a full year,
    0:27:51 one day a guy turned up called Tunkai.
    0:27:53 And Tunkai was in his early fifties at the time
    0:27:55 and it’s clear when you meet him,
    0:27:57 he’s got some kind of cognitive difficulties.
    0:28:00 He showed up and he’d been living on the streets
    0:28:02 for a short period and he started helping out.
    0:28:04 He’s like, this seems interesting.
    0:28:05 He started helping out.
    0:28:06 And quite quickly, everyone loved him.
    0:28:08 He’s got amazing.
    0:28:08 He’s so funny.
    0:28:10 He’s got an amazing energy about him.
    0:28:12 He loves hugging people.
    0:28:13 And everyone loved him.
    0:28:15 The elderly Turkish German women,
    0:28:17 the gay men, the punks, everyone loved Tunkai.
    0:28:18 And by this point,
    0:28:19 a lot of the people who live in Kottie
    0:28:21 are construction workers.
    0:28:23 This barricade they built was like a permanent structure
    0:28:25 with a roof and rooms.
    0:28:26 It’s really nice.
    0:28:27 And when they realized Tunkai was homeless,
    0:28:29 they said, you should come and live here.
    0:28:30 We really like you.
    0:28:31 We don’t want you to be homeless.
    0:28:32 Come and live with us.
    0:28:35 So he moved in and became a much loved part
    0:28:36 of the Kottie protest.
    0:28:40 And nine months later, the police came to inspect.
    0:28:41 They would do this every now and then.
    0:28:44 And Tunkai doesn’t like it when people argue.
    0:28:45 He thought the police were arguing.
    0:28:47 So he went and tried to hug one of them,
    0:28:49 but they thought he was attacking them
    0:28:50 so they arrested him.
    0:28:52 That was when it was discovered.
    0:28:54 Tunkai had been shut away in a psychiatric hospital
    0:28:58 at the other side of Berlin in Charlottenburg for 20 years.
    0:29:00 It literally in a padded cell a lot of that time.
    0:29:03 No one, almost no one ever came to see him.
    0:29:04 And one day he had escaped.
    0:29:05 He was on the streets for a little while
    0:29:06 and found his way to Kottie.
    0:29:10 So the police took him back to this psychiatric hospital
    0:29:11 at the other side of Berlin.
    0:29:14 At which point the entire Kottie protest
    0:29:16 turned into a free Tunkai movement.
    0:29:19 And they descended on this psychiatric hospital
    0:29:20 at the other side of the city.
    0:29:22 And I remember these psychiatrists being like,
    0:29:24 what is this?
    0:29:26 They’ve got this guy who they’ve had shut away for 20 years
    0:29:27 who no one cared about.
    0:29:29 And suddenly they’ve got these women in hijabs,
    0:29:33 these very camp gay men and these punks demanding his release.
    0:29:35 But I remember one of the women who lives at Kottie,
    0:29:39 a woman called Uli Hartman said to the psychiatrist,
    0:29:42 but you don’t understand, you don’t love him.
    0:29:43 He doesn’t belong with you.
    0:29:46 We love him, he belongs with us.
    0:29:48 And they were like, oh right, so you want to look after him?
    0:29:50 She’s like, no, no, we don’t want to look after him.
    0:29:53 He looks after us, he’s part of us.
    0:29:55 And many things happened at Kottie.
    0:29:57 They got Tunkai back, he lives there still.
    0:30:01 They got a rent freeze for their entire housing project.
    0:30:03 They then launched a referendum initiative
    0:30:05 to keep rents down across the whole of Berlin.
    0:30:07 It got the largest number of written signatures
    0:30:08 in the history of Germany.
    0:30:10 And it led to a rent freeze being introduced
    0:30:11 for the whole of Berlin.
    0:30:14 But the last time I saw Nuria, the woman who started all this
    0:30:16 by putting that sign in her window,
    0:30:17 she said to me, look, I’m really glad
    0:30:18 I got to stay in my neighborhood.
    0:30:19 That’s great.
    0:30:21 I gained so much more than that.
    0:30:25 I was surrounded by these incredible people all along.
    0:30:27 And I would never have known.
    0:30:30 And I thought a lot in Kottie about Neriman,
    0:30:32 another one of the Turkish-German women.
    0:30:33 She said to me, you know, when I grew up in Turkey,
    0:30:35 I grew up in a village.
    0:30:37 And I called my whole village home.
    0:30:38 And then I came to live in the Western world.
    0:30:40 And I learned that here,
    0:30:43 what you’re meant to call home is just your four walls.
    0:30:44 And if you’re lucky, your family.
    0:30:46 And then she said, this protest began.
    0:30:48 And I started to think of this whole place
    0:30:50 and all these people as my home.
    0:30:53 And she said, she realized, in some sense,
    0:30:55 in this culture, we are homeless.
    0:30:56 Our sense of home is not big enough
    0:30:58 to meet our need for feeling we belong.
    0:31:01 But there’s a Bosnian writer called Alexander Heyman
    0:31:03 who said, home is where people notice
    0:31:05 when you’re not there.
    0:31:07 By that standard, a lot of us are homeless.
    0:31:10 And I remember one day I was sitting outside Zabloch,
    0:31:11 the gay club with Tanya.
    0:31:14 She said to me, she was explaining to me what they’d done.
    0:31:15 And she said, when you’re all alone
    0:31:17 and you feel like shit,
    0:31:19 you think there’s something wrong with you.
    0:31:22 But what we did is we came out of our corner crying
    0:31:24 and we started to fight.
    0:31:26 And we realized we were surrounded
    0:31:27 by people who felt the same way.
    0:31:30 So I can give you lots of very targeted advice.
    0:31:32 And the book Lost Connections is full of this advice.
    0:31:34 But the best advice I would give you
    0:31:36 is Tanya’s advice.
    0:31:38 Don’t sit in your corner alone crying,
    0:31:40 thinking there’s something wrong with you.
    0:31:42 There’s nothing wrong with you.
    0:31:44 There’s something wrong with the way we’re living.
    0:31:47 Come out of your corner crying and start to fight.
    0:31:48 That’s the advice I would give.
    0:31:51 – So, so touching and inspirational.
    0:31:52 I really, really love that story.
    0:31:55 And I think it’s a good place in the interview
    0:31:56 to transition to stolen focus.
    0:31:59 And I think the way that I’d like to transition
    0:32:02 since we’re talking about this topic of loneliness,
    0:32:04 do you think we’re innovating ourselves
    0:32:06 into isolation right now?
    0:32:08 – I wouldn’t call it innovation,
    0:32:09 but I think we are isolating ourselves.
    0:32:12 So for my book, Stolen Focus,
    0:32:13 I wrote it for a very personal reason.
    0:32:16 I could feel my own attention was getting worse.
    0:32:17 And each year that passed,
    0:32:19 things that require deep focus
    0:32:21 that are really important to me,
    0:32:23 reading books, watching movies,
    0:32:25 having long conversations with my friends,
    0:32:27 we’re just getting harder and harder.
    0:32:30 And I could see this happening to lots of people I love,
    0:32:32 particularly the young people I love.
    0:32:34 And I would say to anyone listening,
    0:32:35 think about anything you’ve ever achieved
    0:32:37 in your life that you’re proud of,
    0:32:38 whether it’s starting a business,
    0:32:41 being a good parent, learning to play the guitar,
    0:32:43 whatever it is, that thing that you’re proud of
    0:32:46 required a huge amount of sustained focus and attention.
    0:32:47 And when your ability to focus
    0:32:50 and pay attention breaks down or diminishes,
    0:32:52 your ability to achieve your goals diminishes,
    0:32:54 your ability to solve your problems diminishes,
    0:32:56 you feel worse about yourself
    0:32:58 ’cause you actually are less competent.
    0:33:00 So attention is our superpower.
    0:33:01 If you can’t pay attention,
    0:33:03 you’re gonna be just diminished
    0:33:05 and hobbled at every stage in your life.
    0:33:07 And when you get your attention back,
    0:33:09 you’re gonna be vastly more effective.
    0:33:10 So obviously I wanted to understand this
    0:33:12 so a bit like we lost connections,
    0:33:13 I ended up going on this really big journey
    0:33:16 all over the world from Miami to Moscow to Melbourne.
    0:33:19 I interviewed over 200 of the leading experts
    0:33:20 on attention and focus.
    0:33:21 And what I learned is there’s actually
    0:33:23 scientific evidence for 12 factors
    0:33:25 that can make your attention better
    0:33:26 or can make your attention worse.
    0:33:28 And loads of the factors that can make
    0:33:30 your attention worse have been hugely rising
    0:33:31 in recent years.
    0:33:32 Some of them are in our technology.
    0:33:34 It’s certainly not all of our technology.
    0:33:37 A lot of them are things I’d never even thought of.
    0:33:39 The food we eat is really affecting our ability
    0:33:41 to focus and pay attention.
    0:33:44 There’s just so many factors that we can go into.
    0:33:45 Either way, our offices work.
    0:33:48 There’s a huge array of factors.
    0:33:49 But the key thing I learned is,
    0:33:51 if you’re struggling to focus,
    0:33:52 if your kids are struggling to focus,
    0:33:55 it’s not your fault, it’s not their fault.
    0:33:57 You know, your attention didn’t collapse.
    0:33:59 Your attention has been stolen from you
    0:34:01 by some very big and powerful forces.
    0:34:02 But once you understand what those forces are,
    0:34:04 you can begin to protect yourself as an individual
    0:34:05 to some degree.
    0:34:06 And as a society,
    0:34:09 we can begin to protect ourselves even more.
    0:34:10 – Yeah, so in the book,
    0:34:12 you talk about this concept
    0:34:15 of attentional pathogenic culture.
    0:34:18 So I’d love to understand what that is
    0:34:20 and how our environment is actually shaping
    0:34:22 our inability to focus right now.
    0:34:25 – Yeah, that’s a phrase that comes from Professor Joel Nigg,
    0:34:27 who’s the leading expert on children’s attention problems,
    0:34:30 arguably in the world in the United States, certainly.
    0:34:31 And he said to me,
    0:34:34 we need to ask if what we’re living in now
    0:34:35 is an attentional pathogenic environment,
    0:34:37 by which he means an environment
    0:34:39 that is systematically undermining
    0:34:40 our ability to focus.
    0:34:41 That can sound very fancy,
    0:34:43 but I’ll give you a specific example
    0:34:44 that I’m sure be playing out for you.
    0:34:45 He was playing out for me and I’m sure we play out
    0:34:47 for literally everyone listening today.
    0:34:49 I’d be amazed if there’s an exception.
    0:34:50 Some people have it worse than others, of course.
    0:34:53 I went to MIT to interview one of the leading neuroscientists
    0:34:56 in the world, an amazing man named Professor Earl Miller.
    0:34:57 And he said to me,
    0:34:59 there’s one thing you need to understand
    0:35:02 about the human brain more than anything else.
    0:35:04 You can only consciously think
    0:35:06 about one or two things at a time.
    0:35:07 That’s it.
    0:35:10 This is a fundamental limitation to the human brain.
    0:35:13 The human brain has not changed significantly in 40,000 years.
    0:35:15 It isn’t going to change on any time scale.
    0:35:16 And if us are going to see,
    0:35:18 you can only think about one or two things at a time.
    0:35:21 But what’s happened is we’ve fallen from mass delusion.
    0:35:23 The average teenager now believes
    0:35:26 they can follow six or seven forms of media at the same time.
    0:35:28 And the rest of us are not far behind them.
    0:35:30 So what happens is scientists like Professor Miller
    0:35:31 and scientists all over the world
    0:35:34 get people into labs, younger and older people,
    0:35:35 and they get them to think they’re doing more
    0:35:37 than one thing at a time and they monitor them.
    0:35:39 And what they discover is always the same.
    0:35:41 You can’t do more than one thing at a time.
    0:35:45 What you do is you juggle very quickly between tasks.
    0:35:47 You’re like, what did you just ask me?
    0:35:48 What is this message on WhatsApp?
    0:35:50 What does it say on the TV over there?
    0:35:51 What is this message on Facebook?
    0:35:53 Wait, what did you just ask me again?
    0:35:54 So we’re constantly juggling.
    0:35:58 And it turns out that juggling comes with a really big cost.
    0:36:01 The technical term for it is the switch cost effect.
    0:36:03 When you try and do more than one thing at a time,
    0:36:05 you do all the things you’re trying
    0:36:07 to do much less competently.
    0:36:08 You make more mistakes.
    0:36:10 You remember much less of what you do.
    0:36:12 You’re much less creative.
    0:36:13 And remember when I first learned this,
    0:36:14 not just from Professor Miller,
    0:36:17 but from a deep dive into a lot of the science
    0:36:18 and the scientists involved.
    0:36:20 I remember thinking, okay, I’ve got it.
    0:36:21 I get it. It’s bad.
    0:36:22 I can see I’m doing it.
    0:36:24 But it’s like a little niggling.
    0:36:25 It’s a minor thing.
    0:36:27 The evidence suggests this is a really big thing.
    0:36:29 I’ll give you an example of a small study
    0:36:31 that’s backed by a wider body of evidence.
    0:36:33 Hewlett Packard, the printer company,
    0:36:35 got a scientist in to study their workers
    0:36:37 and he split them into two groups.
    0:36:39 And the first group was told,
    0:36:41 get on with your task, whatever it is,
    0:36:42 and you’re not gonna be interrupted.
    0:36:43 Just do what you gotta do.
    0:36:44 And the second group was told,
    0:36:46 get on with your task, whatever it is.
    0:36:47 But at the same time,
    0:36:50 you gotta answer a heavy load of email and phone calls.
    0:36:52 So pretty much how most of us live.
    0:36:53 And at the end of it,
    0:36:56 the scientists tested the IQ of both groups.
    0:36:58 The group that had not been interrupted
    0:37:01 scored on average 10 IQ points higher.
    0:37:03 To give you a sense of how big an effect that is,
    0:37:04 if you and me sat down now
    0:37:06 and smoked a fat split together and got stoned,
    0:37:09 our IQs would go down in the short term by five points.
    0:37:11 So in the short term,
    0:37:12 being chronically interrupted
    0:37:15 is twice as bad for your IQ as getting stoned, right?
    0:37:17 You’d be better off sitting at your desk,
    0:37:19 smoking a split and doing one thing at a time,
    0:37:20 than you would sitting at your desk,
    0:37:22 not smoking a split and being constantly interrupted
    0:37:23 by text and email.
    0:37:25 Now, I want to be clear,
    0:37:26 you’d be better off neither getting stoned
    0:37:27 nor being interrupted.
    0:37:28 Don’t want to get the wrong idea.
    0:37:31 But you can see, this is why Professor Miller said,
    0:37:35 we are living in a perfect storm of cognitive degradation
    0:37:36 as a result of being constantly interrupted.
    0:37:38 And this has huge implications for entrepreneurs,
    0:37:40 people listening, right?
    0:37:43 A lot of work is systematically degrading
    0:37:47 the intelligence and the capacities of their workers, right?
    0:37:49 So you might text someone who works for you
    0:37:51 and be annoyed they didn’t, or Slack them,
    0:37:53 or whatever, send them a message on Slack,
    0:37:54 and be annoyed they didn’t get back to you immediately.
    0:37:56 You think, well, it would have only taken them 10 seconds
    0:37:57 to reply.
    0:38:00 In fact, a study by Professor Michael Posner
    0:38:02 at the University of Oregon,
    0:38:03 found if you’re interrupted,
    0:38:06 it takes you on average 23 minutes
    0:38:08 to get back to the level of focus you had
    0:38:10 before you were interrupted.
    0:38:13 But most of us never get 23 minutes, right?
    0:38:15 So we’re constantly operating at a lower level.
    0:38:17 You think so, it doesn’t just take 10 seconds
    0:38:18 to respond to that Slack message.
    0:38:21 It takes 10 seconds plus the 23 minutes
    0:38:23 it takes you to refocus your mind.
    0:38:25 Since my book came out, people keep sending me job ads
    0:38:28 that say things like must be a good multitasker.
    0:38:30 You may as well say must be a chronic stoner
    0:38:32 for all the good you’re gonna get out of that worker, right?
    0:38:35 One of the things I learned from my book
    0:38:37 that emerges from when you do a deep analysis
    0:38:40 of the study of the science of attention
    0:38:44 is our idea of productivity has gone badly wrong.
    0:38:46 We think the productive worker
    0:38:48 is the worker who you can interrupt at any moment.
    0:38:50 We think a productive worker is a worker
    0:38:51 who works to the point of exhaustion.
    0:38:53 In fact, that ruins their attention,
    0:38:56 ruins their creativity and capacity to think.
    0:38:57 I mean, there’s many factors we can go into
    0:38:59 but then consciousness is a long answer.
    0:39:00 Yeah, so I really learned
    0:39:02 that we need to deeply rethink a lot
    0:39:04 of what we think we know about attention.
    0:39:07 – Yeah, there were so many interesting things
    0:39:08 about multitasking in your book
    0:39:09 that really sparked my interest.
    0:39:12 One of them was that you found a study
    0:39:15 where the average adult who works in an office
    0:39:18 can only really spend three minutes on anyone task,
    0:39:19 which to me was just like,
    0:39:21 what are we getting done in three minutes?
    0:39:23 Like absolutely nothing, right?
    0:39:25 And then also like the word multitask
    0:39:28 was actually coined by computer scientists in the ’60s
    0:39:30 to describe the function of computers
    0:39:31 with multiple processors.
    0:39:33 And we don’t have multiple processors.
    0:39:35 We’re not actually designed to multitask.
    0:39:37 So all that was super interesting.
    0:39:41 One like sort of random question that really came up
    0:39:44 when I was thinking about multitasking
    0:39:47 was this trend of ADHD that’s going on on the internet.
    0:39:48 I don’t know if you’re aware of this,
    0:39:52 but on TikTok, on Instagram Reels,
    0:39:54 everybody is talking about ADHD
    0:39:58 and a lot of young Gen Zers especially,
    0:40:00 they are claiming they have ADHD.
    0:40:02 And to me, it feels a little bit like an excuse
    0:40:05 for the reason why they can’t pay attention at work,
    0:40:06 pay attention at school, why their room is messy,
    0:40:07 for example.
    0:40:09 And it just seems like everybody’s coming out
    0:40:12 of the woodwork saying they have ADHD.
    0:40:13 And your work made me realize
    0:40:16 that maybe we’re all just trying to battle
    0:40:19 this crazy environment and getting symptoms
    0:40:21 of what we think is ADHD.
    0:40:24 But really it’s just our natural brains
    0:40:26 just doing either a good job or a bad job
    0:40:27 of managing our environment.
    0:40:29 So I was curious to know your thoughts on that.
    0:40:31 – Yeah, I mean, I have a chapter about ADHD
    0:40:33 and I interviewed a huge number of scientists about it.
    0:40:36 And I think there’s a lot of truth in what you say.
    0:40:39 So some people are more sensitive to these problems
    0:40:41 because of their genetics.
    0:40:43 But they’re actually just more severely affected
    0:40:45 by the thing that’s affecting everyone.
    0:40:48 The way one person, Chris Macogliano,
    0:40:50 who’s an educator who works with children
    0:40:51 with educational challenges,
    0:40:54 said to me, ADHD people are just like canaries
    0:40:55 in the coal mine.
    0:40:56 They’re slightly more affected,
    0:40:58 they’re effected a little bit earlier.
    0:41:00 But essentially the same thing’s happening for them.
    0:41:02 My worry is I interviewed this guy
    0:41:03 called Professor Nicholas Dodman.
    0:41:05 This is gonna sound like a joke, it’s not.
    0:41:07 He’s a professor at Tufts University
    0:41:10 who pioneered diagnosing ADHD in dogs
    0:41:11 and giving them riddle-in.
    0:41:13 So I went to interview him, he’s a super nice guy.
    0:41:15 And I expected that he would say,
    0:41:18 oh, look, these dogs,
    0:41:19 they’ve got something biologically wrong with them
    0:41:21 that has to be fixed with riddle-in.
    0:41:22 In fact, he was very honest.
    0:41:24 Dogs need to run around for five hours a day.
    0:41:27 Almost no American dog, except for farm dogs, gets that.
    0:41:28 They don’t like being shut inside.
    0:41:31 They don’t like being left alone, they’re pack animals.
    0:41:32 So he gave me an example of a dog
    0:41:34 that had ADHD and inverted commas,
    0:41:35 ran around all the time.
    0:41:38 Then it went to live on a farm and it was completely fine.
    0:41:39 So he said, look, of course,
    0:41:42 I’m medicating them in an imperfect situation.
    0:41:44 They’ve got frustrated biological needs,
    0:41:46 is the phrase he used.
    0:41:47 And when I give them riddle-in, is it ideal?
    0:41:48 No.
    0:41:49 What’s the alternative?
    0:41:50 The dog’s just gonna be going crazy.
    0:41:52 Now, that to me is a pretty honest way
    0:41:54 of talking and thinking about it.
    0:41:55 I don’t think it’s a good solution,
    0:41:56 by the way, I don’t agree with him,
    0:41:58 although I like him as a person.
    0:42:00 But I think there’s something like that.
    0:42:01 That’s not everything that’s going on.
    0:42:02 There really are some people
    0:42:05 who are more genetically sensitive to these problems.
    0:42:08 But you’re right, if you look at all the factors
    0:42:10 that are affecting our ability to focus
    0:42:12 and pay attention that I write about, there’s 12 of them,
    0:42:14 you think about the fact that the way we eat
    0:42:17 is profoundly affecting our focus and attention.
    0:42:18 ADHD levels go massively up
    0:42:21 when schools put in vending machines,
    0:42:25 where kids are consuming more shitty sugar and processed food.
    0:42:26 You think about sleep.
    0:42:29 If you stay awake for 19 hours,
    0:42:31 your ability to focus suffers as much
    0:42:33 as if you got legally drunk.
    0:42:37 And yet children sleep 85 minutes less than they did in 1945.
    0:42:40 One of the leading experts on sleep in the entire world,
    0:42:43 Dr. Charles Sizler at Harvard Medical School said to me,
    0:42:44 even if nothing else had changed,
    0:42:47 except that children and adults sleep so much less,
    0:42:50 that alone would be causing a huge crisis
    0:42:51 in attention and focus.
    0:42:54 The way our schools work is causing these problems.
    0:42:58 And of course, our kids are using technologies
    0:43:01 at the moment specifically designed
    0:43:03 to hack and invade their attention.
    0:43:05 I spent a lot of time in Silicon Valley
    0:43:08 interviewing people who design key aspects of the world
    0:43:09 in which we now live.
    0:43:13 And there’s an amazing guy called Dr. James Williams,
    0:43:15 who used to be at the heart of Google and is now,
    0:43:17 well, for reasons I’ll explain, he quit.
    0:43:20 One day he was speaking at a tech conference
    0:43:22 and the audience was literally the people who designed
    0:43:24 the stuff that people listening now are using today.
    0:43:26 And he said to them, if there’s anyone here
    0:43:29 who wants to live in the world that we’re creating,
    0:43:34 please put up your hand and nobody put up their hand.
    0:43:35 That’s one of the reasons he quit
    0:43:37 and became, I would argue, the most important
    0:43:39 philosopher of attention in the world at the moment.
    0:43:41 So we’ve got to understand at the moment,
    0:43:42 I can go into more detail on this,
    0:43:45 but at the moment, the technologies we use
    0:43:47 are designed by social media companies
    0:43:48 to maximally hack and invade us
    0:43:50 and our children’s attention.
    0:43:51 That technology does not have to be designed that way.
    0:43:55 At the moment, we have technology working against us
    0:43:57 in the interests of a tiny number of tech billionaires.
    0:44:00 We could have technology that works for us
    0:44:02 in our interest to help us achieve our goals.
    0:44:03 That’s absolutely achievable.
    0:44:05 The technology exists to do that.
    0:44:07 It requires a different kind of change
    0:44:08 that we can talk about.
    0:44:11 So just to relate it to your ADHD question,
    0:44:15 can it be a coincidence that all these changes have happened
    0:44:17 and far more people are experiencing problems
    0:44:20 with attention and all that’s going on
    0:44:21 is there’s something genetically wrong with them?
    0:44:23 No, that’s not the case, right?
    0:44:24 That is not true.
    0:44:26 Even for the people who are more genetically sensitive,
    0:44:29 as Professor Joel Nigg,
    0:44:31 the leading children’s attention expert says,
    0:44:33 even for people who are more genetically sensitive,
    0:44:35 genes interact with the environment.
    0:44:37 Your genes are switched on and off
    0:44:39 by interaction with the environment.
    0:44:41 I’m not against giving stimulants to add stimulant drugs
    0:44:43 to adults, that’s fine.
    0:44:45 I would even recommend it to some adults for some things.
    0:44:48 I’m much more cautious about giving them to children.
    0:44:50 I’m not saying I would never do it,
    0:44:52 but I think we need to be really careful,
    0:44:54 not least ’cause there’s literally no long-term research
    0:44:57 on beyond 18 months of what it does to them
    0:45:00 and there’s some worrying findings in animal studies
    0:45:01 about what it does to them.
    0:45:02 That’s not dealing with the problem.
    0:45:06 We’ve got to deal with the actual causes of the problem.
    0:45:09 – We’ll be right back after a quick break from our sponsors.
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    0:50:02 I do wanna dig in on a few things that you said for sure.
    0:50:07 So you mentioned diet and sleep at a high level
    0:50:09 but I’d love if you could really explain to us
    0:50:11 what the food that we consume
    0:50:15 or our sleeping habits do to our focus.
    0:50:17 – So this is really fascinating new movement
    0:50:19 called nutritional psychiatry
    0:50:22 that looks at how the food we eat affects our mental states
    0:50:24 it relates to depression, which we were talking about earlier
    0:50:26 and all sorts of things and particularly attention.
    0:50:28 So I interviewed loads of these nutritional psychiatry
    0:50:31 so really interesting people, fascinating.
    0:50:33 And there’s lots of ways in which
    0:50:34 the way we eat is affecting our attention
    0:50:35 but I’ll give you an example,
    0:50:36 I go through lots in the book,
    0:50:38 example one, I think again,
    0:50:41 not all but a lot of people listening will be experiencing.
    0:50:43 So let’s say you have the standard American breakfast
    0:50:45 what I had this morning in fact,
    0:50:48 which is either sugary cereal or white bread
    0:50:50 that’s been toasted and buttered.
    0:50:53 What that does is it releases a huge amount of energy
    0:50:54 really quickly into your brain.
    0:50:56 It releases a lot of glucose, which is great.
    0:50:59 You’re like, whoa, I’m awake, I’m ready for the day.
    0:51:01 But it’s released so much energy so fast
    0:51:03 that a few hours later you’ll get to your desk
    0:51:05 and you’ll have a huge energy slump.
    0:51:06 And when your energy slumps in your brain,
    0:51:08 you experience brain fog.
    0:51:10 You just can’t think or pay attention very well.
    0:51:12 Until you have another sugary Carby snack
    0:51:15 and then you spike up again and then you crash again.
    0:51:16 The way Dale Pinnock,
    0:51:18 one of the leading nutritionists in Britain put it to me,
    0:51:20 is the way we eat puts us on a roller coaster
    0:51:24 of energy spikes and energy crashes throughout the day.
    0:51:25 Whereas if for example,
    0:51:27 you had for breakfast oatmeal with blueberries,
    0:51:30 that releases energy much more steadily.
    0:51:33 You won’t have those spikes and troughs
    0:51:35 that cause patches of brain fog.
    0:51:35 So you think about that
    0:51:37 or you think about the sleep which you mentioned.
    0:51:39 You know, there’s a brilliant sleep scientist
    0:51:41 at the University of St. Paul called
    0:51:43 Professor Roxanne Prichard,
    0:51:44 who really helped me to explain this.
    0:51:45 There’s many elements to sleep,
    0:51:47 but this is one that really clarified it for me.
    0:51:49 The whole time you’re awake,
    0:51:52 your brain is building up what’s called metabolic waste.
    0:51:53 She calls it brain cell poop,
    0:51:54 which helped me to make sense of it.
    0:51:56 And when you go to sleep,
    0:51:59 your cerebral spinal fluid channels open
    0:52:01 and a watery fluid washes through your brain
    0:52:04 and carries this brain cell poop out of your brain
    0:52:07 down into your kidneys and eventually out of your body.
    0:52:08 If you don’t get eight hours sleep a night,
    0:52:11 your brain doesn’t get the chance to clean itself.
    0:52:13 Literally the next day, your brain is clogged up, right?
    0:52:14 This is one of the reasons
    0:52:16 why you struggle to pay attention.
    0:52:17 When you’re tired,
    0:52:20 40% of Americans sleep less than seven hours a night.
    0:52:22 You’re going through constantly
    0:52:25 with your brain literally clogged up.
    0:52:26 In fact, there’s just been a big study release
    0:52:28 that showed that people who sleep less
    0:52:30 are far more likely to get dementia,
    0:52:33 which this is probably a factor in.
    0:52:35 So you can see when you look at these factors
    0:52:38 and it’s interesting because for all of the,
    0:52:40 obviously again, as with depression,
    0:52:42 I wrote the book, some solutions oriented person, right?
    0:52:44 I wanna think, okay, to me,
    0:52:46 the benefit of understanding what’s causing these problems
    0:52:47 is, okay, if you understand a problem,
    0:52:49 you’re better equipped to solve it.
    0:52:51 So with all of the 12 factors
    0:52:53 that I write about in stolen focus
    0:52:54 that are harming our attention,
    0:52:57 I think there’s two levels of which we’ve got to deal with them.
    0:52:59 I think of them as defense and offense.
    0:53:02 There are loads of things that we can all do
    0:53:03 at an individual level to defend ourselves
    0:53:05 and our children against these factors.
    0:53:07 Give you an example of one, over in the corner there,
    0:53:08 I have something called a case safe.
    0:53:10 I should totally have bought shares in this company
    0:53:12 before my book came out because they’re doing really well.
    0:53:14 It’s plastic safe, you take off the lid,
    0:53:17 you put in your phone, you put on the lid,
    0:53:18 you turn the dial at the top
    0:53:20 and it locks your phone away for anything
    0:53:22 between five minutes and a whole day.
    0:53:24 I use that three hours a day to do my writing.
    0:53:26 I won’t sit down and watch a film with my partner
    0:53:29 unless we both imprison our phones in the phone jail.
    0:53:30 I will have my friends round for dinner
    0:53:32 unless everyone agrees to put their phone in the jail.
    0:53:33 And when we get nervous, I’m like,
    0:53:36 the pleasures of attention are so much greater
    0:53:39 than whatever shitty Instagram update you’re about to get.
    0:53:41 And as soon as the phone is locked away, they see it.
    0:53:42 So there’s loads of things like that.
    0:53:44 I go through dozens of things like that in the book.
    0:53:46 But I want to be really honest with people
    0:53:49 because I do not feel most people talking about attention
    0:53:51 are leveling with people.
    0:53:53 I am passionately in favor of these individual changes.
    0:53:55 They will make a big difference.
    0:53:57 On their own, they’re not going to totally solve the problem
    0:54:00 because at the moment, it’s like someone is pouring
    0:54:02 itching powder over us all day
    0:54:03 and then leaning forward and going,
    0:54:05 “Hey, buddy, you should learn how to meditate.”
    0:54:07 Then you wouldn’t be scratching all the time.
    0:54:10 And you want to go, “Screw you, I’ll learn to meditate.”
    0:54:11 That’s very valuable.
    0:54:14 But you need to stop pouring this itching powder on me.
    0:54:17 We need to go on offense against the forces
    0:54:18 that are doing this to us.
    0:54:21 Against the food industry, against big tech.
    0:54:22 Of course, we want lots of tech.
    0:54:23 Of course, we want food.
    0:54:25 I love food, as you can tell, from my chins.
    0:54:27 We want these things.
    0:54:29 We want them to work for us, not against us.
    0:54:31 There’s, for all of these 12 factors,
    0:54:33 there’s a degree of individual protection
    0:54:36 and a degree of social regulation.
    0:54:37 But these people won’t do it on their own, right?
    0:54:39 And there’s an example.
    0:54:40 You’re too young to remember this,
    0:54:42 but some people listening will remember it.
    0:54:45 And certainly, if you ask your parents, they’ll remember it.
    0:54:46 This is a great example of how we did this
    0:54:47 in the recent past.
    0:54:50 When I was a kid, the dominant former gasoline
    0:54:53 in the United States, the UK, everywhere,
    0:54:55 was leaded gasoline.
    0:54:58 And it was discovered, obviously, when it’s in the gasoline,
    0:55:00 it’s in the air, everyone was breathing in lead.
    0:55:02 And it was discovered that exposure to lead
    0:55:03 is really bad for your brain
    0:55:06 and particularly bad for kids’ ability
    0:55:08 to focus and pay attention.
    0:55:09 So a group of ordinary moms,
    0:55:11 what used to people who, at the time,
    0:55:13 called themselves housewives in the late ’70s,
    0:55:14 banded together and said,
    0:55:16 “Why the hell are we allowing this?
    0:55:17 “Why are we allowing these companies
    0:55:19 “to screw up our kids’ brains, right?”
    0:55:21 And it’s important to notice what they didn’t say.
    0:55:23 They didn’t say, “So let’s ban cars.”
    0:55:24 Just like, obviously, I’m not saying,
    0:55:26 “Let’s get rid of tech, right? I love tech.”
    0:55:29 What they said is let’s deal with the specific element
    0:55:31 of the petrol that’s screwing up our kids’ brains
    0:55:33 and replace it with a kind of petrol that doesn’t.
    0:55:34 And it followed the classic pattern
    0:55:37 of all political movements that were described by Gandhi.
    0:55:40 First, they ignored them, then they laughed at them,
    0:55:42 then they fought them, then they won.
    0:55:45 As everyone listening knows, there’s no more leaded petrol.
    0:55:48 As a result, the Center for Disease Control
    0:55:50 has calculated the average American child
    0:55:52 is three to five IQ points higher
    0:55:55 than they would have been had we not banned leaded petrol.
    0:55:56 Now, to me, that’s a great model.
    0:55:58 You identify a thing in the environment
    0:56:00 that is screwing up kids’ attention.
    0:56:03 You can’t protect yourself against lead if it’s in the air.
    0:56:04 I mean, I suppose we could have everyone
    0:56:05 could have got their kids to wear gas masks,
    0:56:07 but how effective is that? Not very.
    0:56:09 So you deal with it in the environment.
    0:56:11 Now, there are lots of things we can do to protect ourselves,
    0:56:14 but we’ve also got to realize there are elements
    0:56:16 of our technology that we can get rid of
    0:56:18 and replace with aspects of our technology
    0:56:20 that work for us, not against us.
    0:56:22 I go through the book and I went to places
    0:56:24 that have begun to do it from France to New Zealand.
    0:56:27 But to do that, we’ve got to shift our psychology.
    0:56:29 We’ve got to stop blaming ourselves.
    0:56:32 We should certainly implement individual changes,
    0:56:34 but we should realize that’s not the only thing
    0:56:35 that we should do.
    0:56:36 And we need to realize, you know,
    0:56:40 we’re not medieval peasants begging at the court
    0:56:42 of King Musk and King Zuckerberg
    0:56:45 for a few little crumbs of attention from their tables, right?
    0:56:48 We are the free citizens of democracies
    0:56:51 and we own our own minds.
    0:56:53 And together, we can take them back if we want to.
    0:56:54 Yeah, I love this.
    0:56:56 And I want to dig deeper on this level.
    0:57:00 So you are alluding to tech.
    0:57:03 Social media, I think, is one of the main culprits
    0:57:07 of especially people my age losing their attention, I think.
    0:57:10 And in your book, you talk about this infinite scroll
    0:57:12 invented by Azar Raskin,
    0:57:15 which basically enables us to just continually
    0:57:17 just stay on social media forever.
    0:57:19 So I’d love to understand, like, what is he?
    0:57:23 What’s like an alternative business model for social media
    0:57:27 that actually doesn’t totally steal our focus?
    0:57:30 Is there an alternative business model for social media?
    0:57:31 Is really my question.
    0:57:33 I think you’ve gone to the really important question.
    0:57:36 There’s three possible business models for social media.
    0:57:39 The one we have at the moment, I’ll just explain it.
    0:57:41 And I realized actually, you know, it’s funny
    0:57:42 from interviewing people in Silicon Valley
    0:57:43 and spending so much time interviewing people
    0:57:45 at the heart of the machine.
    0:57:48 I realized I was incredibly naive before.
    0:57:50 So the way they kept explaining it to me,
    0:57:51 it took me a while to get it
    0:57:53 ’cause it seemed too simple, too obvious.
    0:57:54 Anyone listening?
    0:57:57 If you open Facebook, TikTok, Twitter, Instagram now
    0:57:59 and begin to scroll,
    0:58:02 those companies begin to make money out of you in two ways.
    0:58:04 The first way is really obvious, you see ads.
    0:58:05 Okay, you don’t need me to explain that.
    0:58:07 Second way is much more important.
    0:58:10 Everything you ever like, don’t like,
    0:58:12 say in your open or private messages
    0:58:13 is scanned and sorted
    0:58:16 by their artificial intelligence algorithms
    0:58:18 to figure out what makes you tick,
    0:58:21 to figure out what you like and don’t like.
    0:58:24 And they’re figuring that out primarily for one reason.
    0:58:27 They’re figuring out what will keep you scrolling
    0:58:29 ’cause every time you open the app and start to scroll
    0:58:31 they begin to make money ’cause you see ads.
    0:58:33 The longer you scroll, the more money they make
    0:58:36 ’cause you see more ads and they learn more about you.
    0:58:38 And every time you close the app
    0:58:39 those revenue streams disappear.
    0:58:41 So all of this genius in Silicon Valley
    0:58:43 when it’s applied to social media
    0:58:45 or this AI or these algorithms
    0:58:47 are geared towards one thing and one thing only.
    0:58:50 Figuring out how do we get you to open the app
    0:58:53 as often as possible and scroll as long as possible.
    0:58:54 That’s it.
    0:58:55 Just like the head of KFC,
    0:58:57 all he cares about in his professional capacity
    0:58:59 is how often did you go to KFC this week
    0:59:01 and how big was the bucket you bought?
    0:59:05 All they care about is maximizing your attention,
    0:59:06 maximizing scrolling.
    0:59:08 So the current business model,
    0:59:09 the technical term for it
    0:59:12 which comes from Professor Shashana Zuboff at Harvard
    0:59:14 is surveillance capitalism.
    0:59:15 You seem to get it for free
    0:59:18 but in return they surveil everything you do
    0:59:20 and you’re not the customer.
    0:59:23 Famously, TikTok, Facebook, Instagram
    0:59:25 they’ve got customer service departments.
    0:59:26 You can’t phone them.
    0:59:27 I can’t phone them.
    0:59:28 We’re not the customers.
    0:59:29 You’re the product they sell
    0:59:31 to the real customer who’s the advertiser.
    0:59:33 They break up and fragment your attention
    0:59:35 to sell it to advertisers.
    0:59:36 That’s how they make money.
    0:59:37 So that’s the first model, right?
    0:59:38 You seem to get it for free
    0:59:40 but you pay with your attention.
    0:59:42 You also pay by our politics becoming screwed up
    0:59:44 and all sorts of other things that we can talk about
    0:59:46 and being much more likely to become depressed
    0:59:48 and all sorts of other things that we can talk about.
    0:59:49 That’s model one.
    0:59:50 The alternative models,
    0:59:52 everyone listening pretty much
    0:59:54 will have an experience of the other two.
    0:59:55 They’re pretty simple.
    0:59:57 One of them is subscription.
    0:59:59 So we all know how HBO and Netflix work.
    1:00:00 You pay a certain amount
    1:00:03 and in return you get access to the product.
    1:00:05 The key thing is subscription
    1:00:07 completely changes the incentives.
    1:00:09 At the moment, they’re not thinking,
    1:00:11 hey, what does Bob want?
    1:00:12 When Bob is a Facebook user
    1:00:14 or Instagram or TikTok or whatever,
    1:00:15 they’re figuring out,
    1:00:17 how do we hack and invade Bob’s attention
    1:00:19 to keep him scrolling as long as possible
    1:00:22 to sell his attention to the advertisers?
    1:00:23 ‘Cause you’re not the customer
    1:00:25 but suddenly in a subscription model,
    1:00:26 you are the customer.
    1:00:28 Suddenly they have to go, oh, what does Bob want?
    1:00:31 Turns out Bob feels like shit when he spends all day
    1:00:33 scrolling through photos of his friends
    1:00:34 that have been edited to make them look
    1:00:35 much more attractive than they really are.
    1:00:37 But Bob feels good when he meets up with his friends
    1:00:39 offline and looks into their eyes,
    1:00:40 comes back to what we were talking about
    1:00:42 in relation to loneliness.
    1:00:45 Okay, let’s design our app to maximize
    1:00:47 Bob meeting up with other people offline.
    1:00:49 Let’s design it so he can indicate he’d like to meet up.
    1:00:50 How?
    1:00:52 Bob turns out Jenny’s up the block.
    1:00:55 Sorry, Jenny in the block, that’s J.Lo reference.
    1:00:56 Turns out Jenny’s around the corner
    1:00:57 and she’d like to meet up too.
    1:00:59 Why don’t you go for a coffee?
    1:01:01 You could design the app in five minutes to do that, right?
    1:01:02 My friends in Silicon Valley,
    1:01:05 you could design it in all sorts of ways
    1:01:09 that are designed to enhance our goals for our life,
    1:01:11 not get us to put our goals aside
    1:01:13 so we spend hours mindlessly scrolling, right?
    1:01:15 That’s one alternative model.
    1:01:16 Well, the third model is something
    1:01:19 that literally everyone are listening, has experience of.
    1:01:20 Think about the sewers.
    1:01:23 Before we had sewers, we had feces in the street,
    1:01:25 people got cholera, it was terrible.
    1:01:29 So we all pay to build and maintain the sewers together.
    1:01:31 You own the sewers in your town,
    1:01:32 I own the sewers in mine,
    1:01:33 along with everyone else who lives here.
    1:01:36 And we all have invested interest
    1:01:39 in having a functioning sewage system.
    1:01:41 And we all pay for it together.
    1:01:44 Now, it might be that like we own the sewage pipes together
    1:01:45 ’cause we don’t wanna get cholera,
    1:01:47 we might wanna own the information pipes together
    1:01:49 ’cause we’re getting cholera for our attention
    1:01:51 and our politics.
    1:01:52 Okay, now you’d wanna make sure
    1:01:54 that was independent of the government.
    1:01:56 We wouldn’t want President Trump or President Biden
    1:01:58 or any political figure to control it,
    1:01:59 but it’s perfectly good model for that.
    1:02:02 I’m British, that’s the model of the BBC.
    1:02:04 Every British person who has a television
    1:02:06 pays a fee to the BBC
    1:02:07 and it is independent of the government.
    1:02:08 It’s not perfect,
    1:02:11 but it’s the most trusted media organization in the world.
    1:02:14 But whatever alternative model you use,
    1:02:16 the key thing is about changing the incentives.
    1:02:19 The truth is, as long as the longer you scroll,
    1:02:20 the more money they make,
    1:02:21 they’ll just get better and better at it.
    1:02:23 As my friend, Tristan Harris,
    1:02:24 who used to work at the heart of Google,
    1:02:26 said when he testified before the Senate,
    1:02:28 you can try having self-control,
    1:02:30 but every time you do,
    1:02:34 there are 10,000 engineers on the other side of the screen
    1:02:37 working very hard to undermine your self-control.
    1:02:38 I’m not saying you can’t do it, you can,
    1:02:41 but the game is rigged against you.
    1:02:43 And the way I think of it is we’re in a race.
    1:02:45 For almost all of these 12 factors
    1:02:46 that I write about in stolen focus
    1:02:48 that are harming our attention,
    1:02:51 they’re poised to become more powerful if we don’t act.
    1:02:54 Paul Graham, one of the biggest investors in Silicon Valley,
    1:02:56 said the world is on course to be more addictive
    1:02:59 in the next 40 years than it was in the last 40.
    1:03:02 Just think about how much more addictive TikTok is
    1:03:04 to your kids or to you than Facebook was.
    1:03:07 Now imagine the next crack-like iteration
    1:03:08 of TikTok in the metaverse,
    1:03:10 and that’s true in the food industry,
    1:03:12 it’s true in lots of factors that I write about.
    1:03:14 On the other side of the race,
    1:03:17 I would argue there’s gotta be a movement of all of us
    1:03:21 saying no, you don’t get to do that to me,
    1:03:22 you don’t get to do that to my brain,
    1:03:24 you don’t get to do that to my child.
    1:03:27 Of course we choose a life with lots of tech,
    1:03:30 but we also choose a life where we can think deeply,
    1:03:33 where we can read books where our children can play outside.
    1:03:35 And if we want that, we can get it.
    1:03:36 I’ve seen the science of how we get it,
    1:03:38 I’ve been to places that have begun to do it,
    1:03:40 but you don’t get what you don’t fight for.
    1:03:42 We’ve got to decide that we value attention.
    1:03:44 If we value it and we fight for it,
    1:03:47 of course I mean peacefully fight for it, I mean,
    1:03:49 if we fight for it, we can get it, right?
    1:03:50 The science is very clear,
    1:03:52 but it won’t happen by magic.
    1:03:55 – Yeah, I’m so, so glad that I asked that question
    1:03:57 because it was such a good response.
    1:03:59 And I have so many young listeners
    1:04:03 who are change makers, so smart, are new entrepreneurs.
    1:04:05 And I feel like I’m just really happy
    1:04:07 they got to absorb that from you.
    1:04:10 So let’s wrap this up.
    1:04:14 I want to talk about really quick the impact
    1:04:17 as an individual in society that we have
    1:04:20 when it comes to the lack of focus or having focus.
    1:04:22 So as an individual having focus,
    1:04:25 what is it enabled to do in terms of your goals?
    1:04:28 As a society, having focus, not having focus,
    1:04:29 what are the implications?
    1:04:30 And then we’ll wrap it up.
    1:04:32 – It’s a really important question.
    1:04:34 And I think it’s worth diving a bit
    1:04:37 into one particular mechanism in social media
    1:04:40 that is harming individual’s ability to change their lives
    1:04:43 and harming our society’s ability to change their lives.
    1:04:44 So like we were talking about,
    1:04:46 at the moment we’ve got this model,
    1:04:48 the longer you scroll, the more money they make.
    1:04:50 So all the social media companies understandably
    1:04:53 set up their algorithms to scan human behavior
    1:04:56 and figure out, okay, what makes people scroll longer?
    1:04:59 And this wasn’t the intention of any of these companies,
    1:05:02 but they bumped into an uncomfortable truth
    1:05:03 about human nature.
    1:05:04 There’s many good things about human nature,
    1:05:06 but this is an uncomfortable one.
    1:05:08 The fancy term for it is negativity bias.
    1:05:09 It’s very simple.
    1:05:11 People will stare longer,
    1:05:13 something that makes them angry and upset
    1:05:15 than it will at something that makes them feel good.
    1:05:17 If you’ve ever seen a car crash on the highway,
    1:05:18 you know what I mean.
    1:05:20 You stared longer at the mangled car wreck
    1:05:21 than you did at the pretty flowers
    1:05:22 on the other side of the street.
    1:05:24 I’d like to think you find what I’m saying interesting,
    1:05:26 but if someone at the other side of the room
    1:05:28 right now started to have a fight,
    1:05:29 you would turn and look at the fight, right?
    1:05:31 This is very deep in human nature.
    1:05:34 10-week-old babies stare longer at an angry face
    1:05:36 than a smiling face.
    1:05:37 And it’s probably deep in our evolution.
    1:05:39 Our ancestors who weren’t looking out
    1:05:41 for risk and danger probably got eaten.
    1:05:42 I mean, that’s a slightly crude way to put it,
    1:05:43 but you know what I mean.
    1:05:45 So that’s always been a little part of human nature.
    1:05:48 But when it combines with algorithms
    1:05:50 that are designed to keep you scrolling
    1:05:52 and figuring out a step ahead of you,
    1:05:53 what am I gonna feed you?
    1:05:54 What am I gonna feed you?
    1:05:56 It leads to a horrific outcome.
    1:05:59 So picture two teenage girls who go to the same party
    1:06:02 and leave to go home on the same bus.
    1:06:03 And they both open TikTok.
    1:06:04 And one of them does a video going,
    1:06:06 “That was such a great party.
    1:06:07 We danced all night.
    1:06:08 What fun loved it?”
    1:06:10 And the other girl opens her phone and says,
    1:06:12 “Karen was an absolute hoe at that party
    1:06:14 “and her boyfriend’s a prick
    1:06:16 “and just does an angry denunciation
    1:06:17 “of everyone at the party.”
    1:06:19 The algorithms are always scanning
    1:06:21 for the kind of language you use.
    1:06:23 And they’ll put the first video into a few people’s feeds,
    1:06:25 but they’ll put the second video
    1:06:27 into far more people’s feeds.
    1:06:29 ‘Cause if it’s enraging, it’s engaging.
    1:06:31 What do you mean Karen’s a skank?
    1:06:31 You’re a skank.
    1:06:33 You can imagine people start to fight.
    1:06:34 They start to argue.
    1:06:35 Now that dynamic is bad enough
    1:06:37 at the level of two teenage girls on a bus.
    1:06:38 We all know what’s happening
    1:06:41 to teenage girls’ levels of anxiety.
    1:06:43 But now imagine that happening to a whole society
    1:06:47 where the kind, decent people are muffled
    1:06:51 and pushed to the back and the angriest, meanest,
    1:06:54 cruelest people are given a megaphone.
    1:06:55 Except you don’t have to imagine it.
    1:06:56 ‘Cause we’ve been living it.
    1:06:58 We’ve been living it for the last 10 years.
    1:06:59 And don’t take my word for it.
    1:07:03 In the aftermath of the election of President Trump
    1:07:05 and the victory of Brexit in my own country,
    1:07:09 Facebook secretly set up a group of its own data scientists
    1:07:11 to figure out what’s going on here.
    1:07:14 Are we playing a role in creating this rage?
    1:07:16 And their own data scientists
    1:07:18 found that their current business model
    1:07:20 inherently promotes anger and rage.
    1:07:23 In fact, they discovered that a third of all the people
    1:07:26 in Germany who joined neo-Nazi groups joined
    1:07:29 because Facebook specifically recommended it.
    1:07:33 You might want to join it said, followed by a neo-Nazi group.
    1:07:35 And that’s not ’cause anyone at Facebook is a neo-Nazi.
    1:07:37 It’s ’cause the fundamental business model
    1:07:39 was promoting rage and anger.
    1:07:42 So there’s lots of reasons why we need to deal
    1:07:44 with this business model.
    1:07:45 A life where you’re angry
    1:07:49 and being constantly prompted to be jealous, angry, mean
    1:07:52 and rewarded for being mean and angry.
    1:07:53 Open a Twitter account.
    1:07:55 Say loads of nice things about people.
    1:07:56 You’ll get no traction.
    1:07:59 Open a Twitter account and stop being vile and mean.
    1:08:00 You’ll get traction.
    1:08:03 To live in that environment is disastrous for individuals.
    1:08:06 It’s depressing, horrible.
    1:08:09 It makes the person being mean, less happy.
    1:08:12 And of course it makes the people receiving meanness less happy.
    1:08:13 That’s disastrous at an individual level.
    1:08:16 But my God is it disastrous at a societal level.
    1:08:19 And we’ve got a lot of stuff we need to do as a society.
    1:08:21 We’ve got a lot of things we need to deal with.
    1:08:23 And we’re not going to be able to solve those problems.
    1:08:25 Think about the ozone layer crisis.
    1:08:27 When I was a kid, it was discovered there’s a layer
    1:08:30 of ozone that protects the planet from the sun’s rays.
    1:08:32 And when I was a kid in the 80s, it was discovered
    1:08:36 that there was a chemical, a kind of chemical called CFCs
    1:08:38 that was in hairsprays that was causing a hole
    1:08:39 in the ozone layer.
    1:08:40 And we loved our hairsprays in the 80s.
    1:08:41 So this was a big deal.
    1:08:42 (laughing)
    1:08:44 It was discovered it was melting the Arctic.
    1:08:46 And look at what happened next.
    1:08:49 That science was explained to ordinary people.
    1:08:51 Ordinary people absorbed the science.
    1:08:53 They distinguished the science from lies,
    1:08:55 conspiracy theories, nonsense.
    1:08:58 And all over the world, people pressured their politicians
    1:09:01 to take action to ban CFCs.
    1:09:02 And it succeeded.
    1:09:03 They banned CFCs as a result
    1:09:05 that was reported a couple of weeks ago.
    1:09:07 The ozone layer has almost completely healed.
    1:09:09 I don’t think anyone listening thinks
    1:09:10 that would happen now.
    1:09:12 We would get some people who wore an ozone layer badge
    1:09:14 and argued for the right things
    1:09:17 and probably glued themselves to stuff to make it happen.
    1:09:19 And then you’d have a load of other people who’d say,
    1:09:21 “Well, how do we even know the ozone layer exists?”
    1:09:23 Maybe George Soros created the ozone layer.
    1:09:25 Maybe the Jews created it.
    1:09:28 I mean, people would just go into a kind of madness
    1:09:31 and bigotry and we would scream at each other about it
    1:09:32 and nothing would get done.
    1:09:35 So it’s not just our individual attention
    1:09:36 that’s being harmed.
    1:09:37 It’s our collective attention,
    1:09:41 our ability as a society to focus on things and solve them.
    1:09:43 We can’t, an individual who can’t pay attention
    1:09:45 is going to really struggle to achieve their goals.
    1:09:47 And a society that can’t pay attention
    1:09:48 is going to struggle to achieve its goals.
    1:09:49 And we’re seeing that.
    1:09:51 I don’t think it’s a coincidence
    1:09:53 that we have this huge crisis of attention
    1:09:56 at the same time as the biggest crisis in democracy
    1:09:58 all over the world since the 1930s.
    1:10:01 So attention can seem like a pretty small subject
    1:10:02 when you first look at it.
    1:10:03 But when you follow the threads,
    1:10:05 you realize it affects every aspect of our lives
    1:10:07 and it affects the whole society.
    1:10:10 Dr. James Williams, who I mentioned before said to me,
    1:10:11 imagine you’re driving somewhere
    1:10:14 and someone threw a huge bucket of mud over your windshield.
    1:10:16 It doesn’t matter what you’ve got to do
    1:10:18 when you get to your destination.
    1:10:20 The first thing you’ve got to do is clean your windshield
    1:10:22 ’cause you’re not going anywhere if you don’t sort that out.
    1:10:24 And he said the attention crisis is a bit like that.
    1:10:26 Whatever you want to do in your life,
    1:10:27 if you don’t get your attention right,
    1:10:28 good luck getting there.
    1:10:31 (upbeat music)
    1:10:34 (upbeat music)
    1:10:36 (upbeat music)
    1:10:40 (upbeat music)
    1:10:50 [BLANK_AUDIO]

    After battling depression and finding chemical antidepressants somewhat ineffective, Johann Hari researched the deeper causes of the condition. This led to his book, Lost Connections, solidifying his reputation as a leading mental health author. He followed with another bestseller, Stolen Focus, establishing himself as an authority on focus and productivity. In today’s episode, Johann debunks the myth of multitasking, offers strategies to improve our attention span, and shares powerful stories of transformation in the quest for better mental health.

    Johann Hari is a journalist, speaker, and New York Times bestselling author whose work focuses on depression, addiction, and anxiety. 

    In this episode, Hala and Johann will discuss: 

    – Johann’s challenging childhood  

    – The serious health concerns linked to loneliness

    – Social prescribing vs. chemical antidepressants

    – How our environment shapes our inability to focus

    – The impact of the “switch cost” effect on productivity

    – How diets and sleep patterns affect focus

    – The detrimental effects of multitasking 

    – Healthier business models for social media 

    – Practical steps for improving focus and attention

    – And other topics…

    Johann Hari is a journalist, speaker, and New York Times bestselling author. He has written three books praised by notable figures such as Oprah, Elton John, and Naomi Klein. His book, Stolen Focus, was published in January 2022 and received rave reviews from The Washington Post, The Irish Times, and other major publications. Johann’s TED Talks have been viewed over 93 million times. Additionally, he served as the Executive Producer of an Oscar-nominated movie and an eight-part TV series starring Samuel L. Jackson.

    Connect with Johann:

    Johann’s Website: https://johannhari.com/

    Johann’s Twitter: https://twitter.com/johannhari101

    Johann’s Instagram: https://www.instagram.com/johann.hari/?hl=en

    Johann’s Facebook: https://www.facebook.com/JohannHari.Page/

    Resources Mentioned:

    Johann’s Books:

    Stolen Focus: Why You Can’t Pay Attention–and How to Think Deeply Again: https://www.amazon.com/Stolen-Focus-Attention-Think-Deeply/dp/0593138511

    Lost Connections: https://www.amazon.com/Lost-Connections-Uncovering-Depression-Unexpected/dp/1632868318

    LinkedIn Secrets Masterclass, Have Job Security For Life:

    Use code ‘podcast’ for 30% off at yapmedia.io/course.

     

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  • Ginni Rometty, IBM CEO: Fortune’s “Most Powerful Woman” Shares How to Lead with Purpose | E298

    AI transcript
    0:00:05 Today’s episode is sponsored in part by Teachable, Fundrise, Mint Mobile, Working Genius, Indeed,
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    0:00:53 Get a $75 sponsored job credit at indeed.com/profiting.
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    0:01:04 Sign up for a $1 per month trial period at Shopify.com/profiting.
    0:01:08 As always, you can find all of our incredible deals in the show notes.
    0:01:14 Feminine traits are important to all people as a leadership characteristic right now.
    0:01:16 People want a leader who’s vulnerable.
    0:01:21 The idea of being vulnerable is not just for women leaders, especially not just for women
    0:01:22 leaders.
    0:01:26 Learn to love conflict because it was going to get better one way or another after this.
    0:01:29 You got to reframe how you think about risk.
    0:01:31 It’s got to be a good thing.
    0:01:33 So many people shy away from the truth.
    0:01:34 I found that never worked.
    0:01:38 Fear is not a tenable way to force anything to happen for a long run.
    0:01:42 You were able to literally rise to the highest rank of power in IBM.
    0:01:45 What’s your advice for 20 and 30-year-olds in corporate?
    0:01:46 My best advice is just…
    0:02:06 Young end-profiters, welcome back to the show, and boy, do we have a good one in store for
    0:02:07 you today.
    0:02:12 I’m interviewing one of the most powerful women in all-time history, Ginny Rometti.
    0:02:15 She was IBM’s first female CEO.
    0:02:17 She was their ninth CEO and chairman.
    0:02:23 She was voted Fortune’s number one most powerful woman in America three years in a row.
    0:02:28 And she’s also the author of a new book called Good Power, which is jam-packed with amazing,
    0:02:30 amazing leadership advice.
    0:02:33 And we’re going to uncover her five principles of good power.
    0:02:37 We’re going to understand the difference between good power and bad power.
    0:02:41 And we’re going to get all her advice of how we can all be better managers and leaders
    0:02:47 and rise up the ranks in the corporate world as well as grow our own businesses.
    0:02:49 I am so excited for this conversation.
    0:02:53 I feel like we’re going to get so much wisdom from this wonderful woman.
    0:02:56 Without further ado, here’s my conversation with Ginny Rometti.
    0:03:00 Ginny, welcome to Young and Profiting Podcast.
    0:03:01 Thank you, Hala.
    0:03:02 It is great to be with you.
    0:03:04 I am very excited for this conversation.
    0:03:06 You are such an incredible woman.
    0:03:11 You’ve had an amazing career and I want to talk a little bit about your book to get
    0:03:14 started and just jump right into it.
    0:03:15 It came out in 2023.
    0:03:17 It’s called Good Power.
    0:03:22 And so the word power is often just thrown around, especially in the business world.
    0:03:27 Can you talk to us about the definition of good power and how it differs from bad power?
    0:03:31 It’s the first question everyone asks me is what’s good than what’s bad.
    0:03:34 And there’s a bit of a stereotype with power nowadays.
    0:03:39 People think of it as very self-serving, can be negative or really fear driven.
    0:03:44 So my point of good power is to say you can do really tough stuff, but you can do it in
    0:03:48 what I term a positive way, meaning you can love tension.
    0:03:51 There’s nothing wrong with conflict, but you can do it respectfully.
    0:03:57 And then another, what is a tenant of good power is do not strive for perfection.
    0:04:00 If you would just celebrate progress, you will be surprised how much more you’ll get
    0:04:01 done.
    0:04:05 Love tension, do it respectfully, and just be satisfied with progress.
    0:04:06 I love that.
    0:04:07 It’s short, but simple.
    0:04:10 And I know you’ve got five principles of good power.
    0:04:13 We’re going to dive deep into that later in the interview, but you’ve had such an amazing
    0:04:14 career.
    0:04:19 So I want to understand how your perspectives actually were shaped on power.
    0:04:25 I learned that you had a little bit of a difficult childhood with your parent situation.
    0:04:30 And I’d love to understand how your dad and the dynamic between your dad and your mom
    0:04:33 actually shaped your perspective on power.
    0:04:38 I tell that story, I didn’t intend to start with a personal story, but I think it’s something
    0:04:42 worthwhile for everyone to think about their past of what really creates the foundation
    0:04:43 who they are.
    0:04:49 And in my case, it was an unfortunate situation where I was an early teen, my father abandoned
    0:04:50 our family.
    0:04:56 And so my mom was really just in her young 30s, I happened to walk into the garage and
    0:04:59 I would hear my father say to my mother, “I don’t love you.
    0:05:01 I don’t love any of you.
    0:05:03 I don’t care what happens to you.”
    0:05:04 And he left.
    0:05:10 And what really though shaped me was what my mother did in the years that would follow.
    0:05:12 In that moment, she never cried.
    0:05:14 And here she was a woman with four children.
    0:05:19 Now she had no money, no home, no food, no way to keep us safe.
    0:05:21 And she had no school.
    0:05:26 And so I watched, never cried, but she got a little bit of education, got a little bit
    0:05:27 of a job.
    0:05:32 I would primarily help her with my brothers and sisters, there were four of us, as I said.
    0:05:35 And over time, a little bit better job, et cetera.
    0:05:40 And what I learned from watching my mom through those years was that, look, she was not going
    0:05:42 to let my father define who she was.
    0:05:48 And the lesson to me was, and to everyone I feel is only you get to define who you are.
    0:05:49 Always remember that.
    0:05:51 And that when she had nothing, she had power.
    0:05:53 And that is my point of good power.
    0:05:57 If you think you have nothing, you actually have power to change that situation.
    0:06:02 Oh my gosh, I feel like getting teary eyed, that’s such like an inspiring story.
    0:06:05 And I feel like she must have been such a great influence on you because you turned out to
    0:06:08 be such a rock star in the corporate world.
    0:06:11 One of the biggest highlights of her career was being the ninth chairman, president and
    0:06:13 CEO of IBM.
    0:06:20 This is one of the most influential, impactful companies of our entire history as humanity.
    0:06:22 So, so impressive.
    0:06:24 And you took a path that a lot of women didn’t take.
    0:06:26 You went into engineering, you went into tech.
    0:06:32 I also was in the tech world many years later, so I can’t even imagine what it was like for
    0:06:33 you.
    0:06:34 So let’s start there.
    0:06:38 What was it like in your early career as a woman in tech?
    0:06:43 Well, I have to tell you, my brothers and sisters are equally successful, if not more.
    0:06:45 So I would say I’m the lower achiever of the group.
    0:06:46 What?
    0:06:49 And my mom always says, “What did I do?”
    0:06:54 And I think this idea that what we witnessed, and it’s an interesting thought about intergenerational,
    0:07:00 what you learned watching your parents, grandparents, great-grandparents, is what I witnessed because
    0:07:02 I was raised by women who all had a tragedy.
    0:07:05 I started with my mom, but my grandma, my great-grandma, all had tragedies.
    0:07:08 But what we all watched was, “There’s always a way forward.
    0:07:10 There’s always a way forward.”
    0:07:14 And I think that that is a really important, simple notion.
    0:07:18 And so when you say, “How did I end up?” or “What happened?” and “What was that early
    0:07:19 time like?”
    0:07:22 I have to say, I went into engineering because I liked math.
    0:07:23 That was one thing.
    0:07:26 But you say, “What was the world then?”
    0:07:30 Right or wrong, I would have been the only woman in engineering back then.
    0:07:32 This would have been the late ’70s.
    0:07:36 But what it did teach me was, at that moment, anything I said would be remembered.
    0:07:40 When you’re the only, whether it might be the only whatever it is in a room, you might
    0:07:43 be the only man, the only Hispanic person, the only whatever.
    0:07:45 When you say something, you’re going to be remembered.
    0:07:47 So it made me study harder.
    0:07:51 And in that timeframe, when you say, “How did that come about?”
    0:07:55 Well, I would study because I knew if I raised my hand said something, they’re going to
    0:07:57 remember, so I don’t want to be wrong.
    0:08:01 But that knowledge would turn into power because over time, you actually did know more than
    0:08:03 people around you, and it would give you confidence.
    0:08:05 So it started as a shield.
    0:08:09 It would become the reason for confidence over time.
    0:08:10 I love that.
    0:08:15 Basically, you’re saying because you were kind of a minority as a woman, that it actually
    0:08:21 made you try harder because people were judging you more, like, “Why are you even here?
    0:08:23 Why do you deserve a seat at the table?”
    0:08:26 And it actually became a power for you, a superpower for you.
    0:08:27 That’s right.
    0:08:30 That it is absolutely how I would look at it.
    0:08:33 Like I said, first a shield, then it would become the confidence.
    0:08:37 In more times than not, it would also become sort of a stamp.
    0:08:39 People would always know me, “Oh, she’s always prepared.”
    0:08:43 But the reason I did it in my mind was it was always to be confident, right?
    0:08:45 And I think most of the time when people are not confident some of these because they’re
    0:08:46 not prepared.
    0:08:51 Yeah, confidence is confidence, I always say that.
    0:08:54 So you rose up the ranks at IBM.
    0:08:58 I’d love to understand how you got your foot in the door.
    0:09:02 And then also, as you look back, why do you think you were able to literally rise to the
    0:09:04 highest rank of power in IBM?
    0:09:08 What’s your advice for other 20 and 30-year-olds in corporate?
    0:09:12 Look, Kyla, this is the only reason I would write a book and write a book with so much
    0:09:16 personal in it is I hope I help other people on this and that there are lessons that are
    0:09:17 timeless.
    0:09:20 So either my mistakes that are timeless to people.
    0:09:22 And when you said, “How did I get there?”
    0:09:27 I did first work for General Motors and Mary Barra who runs GM is now my good friend.
    0:09:30 And I always say to Mary, “There was a difference between us.”
    0:09:34 As a young person, I went to work there, they had given me a scholarship.
    0:09:38 So back to my earlier life, that was really meaningful.
    0:09:43 So I really went there, tried, but I had a young age, I would learn the difference between
    0:09:45 a job and a career.
    0:09:47 I wasn’t passionate about cars.
    0:09:53 And so I think to everybody, there is a question about when you’re in a job, you want to run
    0:09:55 to the job, not from the job.
    0:09:58 But even when people ask me about, “Oh, I’m going to quit and go do something else,” I
    0:10:02 always ask them, “Are you running to something or from something?”
    0:10:04 Let’s be clear which of these you’re doing.
    0:10:07 And so to me, I wasn’t passionate about cars.
    0:10:10 And so my first lesson was difference between job and a career.
    0:10:13 Go do something you’re passionate about, which led me to IBM.
    0:10:19 And then I think a few of the lessons or how could you have risen to this area, there were
    0:10:22 a few things I learned along the way that maybe others could learn from.
    0:10:28 One is I am a big believer in, I always hate to use the word, continuous learning, being
    0:10:29 a constant learner.
    0:10:35 Easy to say, I actually think it’s easy to do if you just take an approach of be willing
    0:10:36 to apprentice at things.
    0:10:40 I was constantly doing something I was learning from somebody else.
    0:10:44 When people talk so much about, “Oh, I don’t want to go into the office anymore,” I would
    0:10:45 flip this question.
    0:10:48 It’s not about what’s good for the company, it’s what’s good for you.
    0:10:52 Whatever environment can put you in that will make you learn more.
    0:10:55 If it means going in someplace, then do it for that reason for yourself.
    0:10:56 Do it for yourself.
    0:10:58 That wasn’t it for me.
    0:11:00 And so this idea of always apprenticing.
    0:11:04 My early time, I would learn the difference of networking.
    0:11:07 I don’t think networks are what give you something.
    0:11:09 Networks are by what you give to someone else.
    0:11:10 They’re not transactional.
    0:11:14 So early in life, I had someone say to me, “Jinny, if someone ever asks you for help,
    0:11:15 give it to them.
    0:11:16 Give them help.
    0:11:19 That will pay off for decades to come.”
    0:11:21 And I think that was another thing.
    0:11:26 My definition of networking was not transactional, it was by giving.
    0:11:28 And I think the other reason was I didn’t have one mentor.
    0:11:29 I had hundreds.
    0:11:34 And to me, if you will just ask more questions and you’ll answer, even though I’m like talking
    0:11:39 a lot here, in real life I don’t, I would ask more.
    0:11:42 Anybody will be your mentor if you take interest in them.
    0:11:47 And so this idea of my definition of a mentor, my definition of networking, my definition
    0:11:51 of apprenticing is eventually what would lead me through the ranks.
    0:11:56 And probably the other thing would be, and I have to say how that’s probably the one
    0:12:01 thing when people say, “Give us one piece of advice,” or something, it’s my definition
    0:12:03 of risk would change over time.
    0:12:04 And that’s what did it.
    0:12:09 If someone said to me, “Give me one piece of advice, career advice,” I would tell them
    0:12:14 this story about, I was probably 10 years into my career, and every time I got a new
    0:12:18 job back to that early college story, I would always be, “Oh, no, I don’t think I can do
    0:12:19 this.
    0:12:20 I’m not ready for it yet.
    0:12:21 I don’t have more time.
    0:12:23 I would always stew over doing something new.”
    0:12:25 Now, you’re probably not like that.
    0:12:26 I was.
    0:12:31 And I got offered a big job once, and I said to the person in the interview, “I want to
    0:12:33 go home and talk to my husband about it.”
    0:12:35 He’s like, “Okay.”
    0:12:39 I went home, my husband said to me, and I’ve been married now 45 years.
    0:12:43 Back then he said, “Do you think a man would have answered that offer that way?”
    0:12:44 I said, “No.”
    0:12:47 He says, “I’m not on a man gender point, because this applies to everyone.”
    0:12:50 He said, “You got to reframe how you think about risk.
    0:12:52 It’s got to be a good thing.”
    0:12:55 In that moment, it would crystallize for me that he goes, “Because I watch this, every
    0:12:59 job you take, and then it’s six months you’re bored again, and so you go through this.”
    0:13:04 I came up with this phrase that growth and comfort never coexist.
    0:13:08 And I started to associate risk with growth, meaning, “Hey, if I feel nervous, oh, this
    0:13:10 is excellent.
    0:13:12 This means I am learning something.”
    0:13:15 And that to me is the most important, we say, “How did you eventually get there?”
    0:13:20 Because I was willing to then take on risky assignments, do risky things, and they can
    0:13:21 go one way or another.
    0:13:23 There are many that I thought, “Oh, God, this is going to kill me.”
    0:13:27 But they usually don’t, and you really keep building your skills.
    0:13:29 I think that is the most important thing.
    0:13:31 It’s true for people, men or women.
    0:13:32 It’s true for companies.
    0:13:37 It’s true for countries, this idea that you will never get forward without that feeling
    0:13:38 of discomfort.
    0:13:40 It’s just how you choose to look at it.
    0:13:46 Oh, my God, there’s so many good points in everything that you said, so many gems that
    0:13:47 you just dropped.
    0:13:52 One thing that I want to talk about, because you mentioned, in terms of a company, you’ve
    0:13:58 got to have passion, I also feel like company culture matters so much in terms of whether
    0:13:59 you thrive or you basically die.
    0:14:04 Because I remember at HP, it was led by Meg Whitman when I worked there.
    0:14:07 I literally got promoted five times in five years.
    0:14:08 I was the C-suite pet.
    0:14:09 I was the face of the young employees.
    0:14:11 I thrived at HP.
    0:14:13 I was so good.
    0:14:18 I got poached and went to Disney Streaming Services, and it was a totally different experience.
    0:14:21 I look really young for my age, so I was treated like an intern.
    0:14:22 It was a total boys club.
    0:14:26 They merged with this old school company called Bam Tech.
    0:14:28 It was just all boys club.
    0:14:33 I didn’t get promoted once in two years, which was really different for me.
    0:14:36 I ended up becoming an entrepreneur because of that, which I’m so happy now.
    0:14:39 I’m living my dream life.
    0:14:43 I just love to understand from your perspective, you never really took the position of I’m
    0:14:48 a female and that’s some sort of disadvantage, but it could also have been that you were
    0:14:51 at really good companies that didn’t have that culture.
    0:14:52 I’d love to hear your thoughts on that.
    0:14:53 Yeah.
    0:14:56 What you just described to me is super interesting.
    0:15:01 I have not fair, but listening to it, my own conclusion of what one company had versus
    0:15:02 the other.
    0:15:06 In my mind, that’s the difference between a company that has deeply rooted values and
    0:15:11 one that doesn’t yet have its own values really actually between them.
    0:15:16 Your first company, HP is a very old company as well, IBM is the oldest company in tech.
    0:15:18 I’m really clear about that.
    0:15:22 I did have the ability to work for a company that was already steeped in values.
    0:15:28 To me, if you’re going to be a company around a very long time, I really believe that society
    0:15:30 gives you the license to operate.
    0:15:35 Either you behave right in the long arc or if you don’t, I’ve had this discussion with
    0:15:40 many of my colleagues that run big companies that for the while may get on the wrong side
    0:15:41 of society.
    0:15:44 Their view is it is super hard to come back from that other side.
    0:15:45 Think of this.
    0:15:50 When I was a young person, when you were just starting out, my appraisals were things like
    0:15:51 the people who work for me.
    0:15:52 How did they develop?
    0:15:54 This is already putting in my brain.
    0:15:58 That’s my job to be sure they’re better, not me, that they’re better.
    0:16:02 I was actually appraised on how many in the then the day word was, how many minorities
    0:16:04 did I hire?
    0:16:08 In the day it was saying, “Hey, that’s a good thing to have a diverse workforce.
    0:16:12 You get a better product because of it, not because it’s altruistic.
    0:16:13 You get a better product.
    0:16:15 This is why you want it.”
    0:16:17 I lived in a meritocracy.
    0:16:20 It doesn’t mean that it wasn’t still, “Look, I’m in tech.
    0:16:26 There are not that many women in tech as you rightly,” and even to this day, not enough.
    0:16:29 Although we’re starting to get to 50% engineers.
    0:16:32 To me, it was never about a gender thing.
    0:16:37 It was about being in a company that wanted everybody to be themselves so that they could
    0:16:38 do their best work.
    0:16:44 I was taught early on things like I had a person who was telling horrible jokes, but
    0:16:45 he was the best performer.
    0:16:48 The boss who said to me, “Oh, no, this is clear what you do.
    0:16:51 I’m a brand new person, a brand new boss,” and he says, “Oh, no, it’s clear.
    0:16:55 You give him one warning and then you fire him, and it doesn’t matter how good he performs.”
    0:17:00 These are all little signals that you’re taught early on about a meritocracy and about what’s
    0:17:02 expected.
    0:17:06 I think that anybody building a company that it’s important to not think of values as a
    0:17:09 thing you kind of like, “Oh, that’s a lofty thing.
    0:17:11 It’s a poster on a wall.”
    0:17:15 It’s actually predictable behavior if you really have values.
    0:17:19 It’s like when things get tough, it becomes even clearer what you do if you understand
    0:17:20 your values.
    0:17:24 I think it’s super important, and actually I think it’s why some of the younger companies
    0:17:26 today have struggled on some.
    0:17:30 What I think should be easy decisions, they haven’t really yet formed their values.
    0:17:32 It’s like a tree with roots.
    0:17:36 They don’t have those deep roots yet to hold the tree when the wind really shakes.
    0:17:37 Yeah.
    0:17:38 I totally agree with that.
    0:17:40 I have a company called Yap Media.
    0:17:43 We created values, and now whenever we have a difficult problem, especially when it comes
    0:17:48 to should we fire somebody, just something very difficult, should we change something
    0:17:51 that we’re doing, it’s a decision-making compass.
    0:17:56 We already decided what our decision-making methodology is going to be because we have
    0:17:59 our values, so you’re so right with that.
    0:18:00 Okay.
    0:18:05 Let’s talk about entrepreneurship because in today’s world, a lot more young people
    0:18:06 are becoming entrepreneurs.
    0:18:11 Not everyone’s really staying at a company their entire career, very different from when
    0:18:15 you were in your career.
    0:18:18 What do you think about entrepreneurship now, and what would you say to somebody who’s
    0:18:23 considering, “Do I stay at a company for the rest of my career, rise up to ranks, or do
    0:18:26 I go and step out on my own?”
    0:18:30 I have plenty of friends that are both, both sides of this, and I do know I spent 40 years
    0:18:31 at one company.
    0:18:36 Many people would find that maybe unthinkable today, although I do believe that’s changing
    0:18:38 in some ways.
    0:18:42 I think there’s lessons from both sides, like I always say to people, “Look, I was trained
    0:18:43 to fly a 747.
    0:18:46 I couldn’t fly a little bitty plane.”
    0:18:49 That looks super hard to me, a little one.
    0:18:52 Just like I think being an entrepreneur is super hard is running a mega company.
    0:18:56 They’re just different, and they’re just both things to learn.
    0:18:58 I think they are both viable.
    0:19:03 I actually think the most important thing is this idea of both values, either way, but
    0:19:06 that’s a common question between the two.
    0:19:10 Either the company you’re starting, running, or part of, do you identify with its values?
    0:19:15 I think in both cases, if they let you keep learning, either you’re the one starting it
    0:19:20 and you’re learning, I stayed in one place, but I did 25 different jobs.
    0:19:23 I had one benefit that the entrepreneur doesn’t have.
    0:19:28 The same network I had grew and supported me through all those jobs, whereas an entrepreneur
    0:19:32 who moves from different things, it’s often a different network each time.
    0:19:36 I did have that benefit of a network, but to me, no bad decision here.
    0:19:40 It’s a matter of, in which case, do you learn?
    0:19:42 If you do in both of them, those are good decisions.
    0:19:47 I actually think being an entrepreneur is a very risky decision, but I think that in
    0:19:51 many cases, the payoff is much greater as well.
    0:19:57 I’m a big fan of both courses, and so I think it’s a very personal decision on the environment
    0:20:02 and which are the benefits you want to take the most advantage of at any time.
    0:20:03 Yeah.
    0:20:06 I think it’s your opportunities, because I remember when I was at HP, I literally thought
    0:20:09 I was going to stay there and become the CMO.
    0:20:11 I thought that that was my path.
    0:20:16 I literally think I could have done that, but then I made a decision to go to Disney,
    0:20:20 and then everything just flipped on its head, and suddenly I saw a different opportunity
    0:20:24 to start a podcast and a podcast network and a social agency and just went that route.
    0:20:27 I feel like it’s really the opportunities that you have.
    0:20:28 You’re on a super good point.
    0:20:34 I hope people take away, and when I do a college graduation speech, I’m always like, when they
    0:20:39 say, “What a piece of advice,” I would say, “Do not plan every part of your life yet.
    0:20:42 Let it unfold,” which is what you’ve done.
    0:20:43 I do worry.
    0:20:44 So many people, “I need to know my next 10 steps.”
    0:20:47 I’m like, “Not really, actually.
    0:20:50 Why don’t you just learn a lot from the next step, and then you’ll be surprised where the
    0:20:51 next step goes after that?”
    0:20:55 I think you probably wouldn’t have guessed you’d be doing this at that time.
    0:20:59 I think that is how you should do it, and I worry that there’s so much pressure under
    0:21:02 some people that are like, “Oh, no, I need to have exactly this degree and do this and
    0:21:04 do that,” and I’m like, “Hmm, not really.”
    0:21:08 I think as long as you’re learning in the moment, okay, a new door opens up.
    0:21:12 I really actually believe that’s the most part true.
    0:21:18 So I want to get into your book because there’s so many good points in your book.
    0:21:22 You call your book “Good Power,” a memoir with a purpose.
    0:21:24 Why do you describe it that way?
    0:21:28 Listen, I did not intend to write a book that was personal when I started, and now the book
    0:21:30 ends up all this way.
    0:21:33 And the reason I end up calling it that is, I really wanted to share some views about
    0:21:37 like I said earlier, how do you do hard stuff, but in a good way?
    0:21:41 I wanted people to feel confident because I think people are really kind of discouraged
    0:21:44 when they look around and they’re like, “Wow, there’s a lot of societal problems that aren’t
    0:21:46 getting solved,” and they’re like, “They’re too big.
    0:21:51 I want to give up,” and I feel no, you can solve really big societal problems.
    0:21:53 I’ve learned that from my life.
    0:21:54 You don’t have to be president.
    0:21:55 You don’t have to be in politics.
    0:21:58 There are ways you can do this, and I don’t want people to give up.
    0:22:00 I want them to have confidence to do it.
    0:22:04 So I was being literal about answering how to do this, and people are like, “Oh, that’s
    0:22:05 very boring.”
    0:22:07 And they’re like, “You have to tell stories.
    0:22:10 You have to tell how did you feel?”
    0:22:11 I’m like, “Feel?
    0:22:15 I’ve spent my whole life not wanting to talk about feelings, okay, in business.”
    0:22:18 And they’re like, “No, that’s how people can learn.”
    0:22:20 And I didn’t want to write a book unless it could help other people.
    0:22:22 This was not like a vanity project.
    0:22:23 My life’s not that interesting.
    0:22:29 I was like, “Okay, I had a seat at a table of five decades of technology.
    0:22:31 I worked with some of the most interesting people in the world.
    0:22:33 I learned from some of the most interesting people in the world.
    0:22:37 I would have met with almost every president of a developed country and developing country.”
    0:22:41 I did have a seat that so few people have seen that I watched and learned from.
    0:22:46 So could I tell both my mistakes and learnings from that time that others could get from?
    0:22:49 And so that’s how it ended up being … It’s not everything about me.
    0:22:50 So don’t worry.
    0:22:53 You don’t have to read all … There are other biographies that are like everything about
    0:22:54 a purpose.
    0:22:59 I only tell the stories that have a purpose, which is why it got to a memoir with a purpose.
    0:23:04 So for the points I was trying to teach, it’s retrospective.
    0:23:09 I was no genius along the way, not now either by the way, but it was a retrospective of
    0:23:14 when I now sit back and say, “Okay, what did I learn from all these experiences or what
    0:23:15 went wrong?
    0:23:20 What could I share with people as some formulas that they could think about on how to do these
    0:23:21 kinds of hard things?”
    0:23:22 It doesn’t even have to be for a job.
    0:23:26 I mean, it could be in your personal life and your professional life.
    0:23:27 It could be for running a company.
    0:23:29 It could be for running a nonprofit, whatever it is you’re doing.
    0:23:34 So, long answer to the purpose of the book was to be in service of other people.
    0:23:39 And so, I had to be pretty vulnerable to do that, which is why we had to rewrite it three
    0:23:44 times because it’s like I had to keep telling these stories and it’s why the book ends beginning
    0:23:51 where you started our interview, which was a hard thing for me to do, but I think people
    0:23:54 then are like, “Yeah, I should think about my life too in some ways,” because it does
    0:23:58 form a foundation of your decisions later in life of what you become.
    0:24:01 Most people who read the book, they’re like, “Oh, now I understand why you are exactly
    0:24:02 like you are, okay?”
    0:24:05 So, I think it’s true for all of us.
    0:24:09 Let’s hold that thought and take a quick break with our sponsors.
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    0:25:56 Hey, yeah, bam, launching my LinkedIn secrets masterclass was one of the best things I’ve
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    0:29:06 I love that, and it’s such a — stories help us learn better.
    0:29:10 We remember facts better from stories, so I’m glad that you took that story approach.
    0:29:13 I hope that we get to uncover a lot of that.
    0:29:16 One thing that I want to call out, and we were talking about this offline, I was telling
    0:29:20 you how my listenership skews mail.
    0:29:24 And I really appreciate the fact that you didn’t come at this because whenever I have
    0:29:28 a woman on, a lot of the times they’re really focused on, like, women’s leadership.
    0:29:30 And I’m not like that either.
    0:29:34 I just want to talk about leadership and entrepreneurship no matter if you’re a man
    0:29:35 or a woman.
    0:29:37 Like, I don’t really see it that way.
    0:29:41 Talk to us about why you decided not to just lean into women’s leadership, because that’s,
    0:29:44 I think, what probably everybody expected from you, right?
    0:29:46 It’s so funny because you are very right.
    0:29:50 And I did get a lot of people to read the book ahead of time because I wanted the feedback.
    0:29:52 Because if it wasn’t going to be helpful, I didn’t want to do it.
    0:29:53 I didn’t care.
    0:29:54 I’d stop.
    0:29:57 And many of the first rounds were there’s not enough in here about being a woman.
    0:29:58 That’s a lot of the critique I got.
    0:29:59 I need more.
    0:30:00 I need more.
    0:30:03 And I was like, you know, I can’t make up something that’s not true.
    0:30:05 That isn’t how I ever felt.
    0:30:08 So there are some pieces I speak to on that.
    0:30:12 I did add into the book because there are misconceptions people do have about women
    0:30:13 and leadership.
    0:30:16 They assume, because I have no children as an example, that that’s what it took to
    0:30:19 be the CEO, that I couldn’t have a family.
    0:30:21 And that is not why I don’t have children.
    0:30:23 So I talk about that, right?
    0:30:27 So I did go back because I felt there was important pieces that are just such misconceptions
    0:30:30 people have or myths that they live by.
    0:30:31 And I talk a little.
    0:30:36 But to me, it was more meant to be, again, I think about the majority of who I learned
    0:30:38 from were men, by the way.
    0:30:41 In fact, people said, come on, can’t you put more women in here?
    0:30:43 I’m like, there weren’t more to learn from, okay?
    0:30:46 So I can’t make up what’s not true.
    0:30:48 So therefore, it is meant to be a book.
    0:30:51 And I do think, though, okay, this is a really important point.
    0:30:56 I do think it does speak to feminine traits of leadership.
    0:30:57 That is not women.
    0:31:04 I do think that feminine traits are important to all people as a leadership characteristic
    0:31:08 right now, that people want a leader who’s vulnerable.
    0:31:12 The idea of being vulnerable is not just for women leaders, especially not just for women
    0:31:13 leaders.
    0:31:17 The idea about listening more than you talk, people might associate that with a feminine
    0:31:18 trait.
    0:31:22 And I do think those are the kinds of traits that are in demand right now.
    0:31:27 Do you see that difference between some feminine leadership traits I speak to, but not much
    0:31:32 about the other unless it’s to make a point that I’m really trying to talk about, because
    0:31:34 everybody here has got a workforce that’s men and women, okay?
    0:31:35 So you’re leading both.
    0:31:38 So I tried to talk about that from both angles.
    0:31:39 So good.
    0:31:44 And this is such a great transition to your five principles of good power.
    0:31:46 So I want to do this quickfire style.
    0:31:51 So I’m going to rattle off each principle, and then I’ll let you describe it, and then
    0:31:53 we’ll dig into each one.
    0:31:57 So the first one is be in service of.
    0:32:00 Yes, be in service of, do not serve.
    0:32:07 It is the soul of good power, and it means fulfill someone else’s goal before your own.
    0:32:09 That order matters.
    0:32:10 Build belief.
    0:32:15 The only way to do hard things is to appeal to someone’s head in their heart.
    0:32:18 Know what must change, what must endure.
    0:32:24 This is what I would call the brain of good power, and it is all about loving tension
    0:32:28 because anything hard to do is never got a black and white answer.
    0:32:30 Steward good tech.
    0:32:36 I called this the muscle of good power, meaning it takes a lot of strength to do what’s right
    0:32:40 for the long term, even when it may not be right in the short term.
    0:32:43 And everybody’s a tech company today.
    0:32:44 Be resilient.
    0:32:50 The spirit of good tech, and this is the harder the climb, the more disappointments you will
    0:32:56 have, and I have a view about resilience that’s got a lot to do with your attitude as well
    0:32:57 as the relationships you have.
    0:33:00 Okay, so let’s start with being in service of.
    0:33:03 You call it the soul of good power.
    0:33:07 Why is it so important to be in service of, and can you give us some examples of how you
    0:33:08 can do that?
    0:33:13 So remember, I’m thinking about anybody out here who wants to work on something hard.
    0:33:17 When you want to work on something hard, you got to give people a reason why to do this
    0:33:18 kind of work.
    0:33:21 It isn’t just make money, do this thing.
    0:33:27 A great analogy, I think of is when you go out to dinner at night, and if you have a
    0:33:30 great evening, now, the wait person.
    0:33:33 You can tell the difference between who cares that you had a great evening, or who just
    0:33:35 brings you your food.
    0:33:37 There is a big difference between those two.
    0:33:39 I can see it in a doctor I go to.
    0:33:41 He’s like, “Wait, I looked at the surgery.
    0:33:42 Looks good to me.”
    0:33:43 “Yeah, but I still can’t walk.”
    0:33:45 “Hey, looks good.”
    0:33:49 It’s transactional, and there are many people that approach what they do as transactional.
    0:33:54 So to really be in service of something, there’s got to be a reason you do this that’s bigger
    0:33:56 than just that transaction.
    0:33:59 If you’re going to do something hard, there has to be a reason.
    0:34:02 Like, I always felt IBM, it was in service of, we were in service of making the whole
    0:34:03 world work better.
    0:34:08 Now, that’s very lofty, but we’re a big company that played its role in all these strategic
    0:34:09 points in history.
    0:34:11 There’s a reason people do that.
    0:34:15 They know what they do matters, and so I think this gets to what do you do that matters,
    0:34:16 and be in service of.
    0:34:17 Don’t just serve them.
    0:34:18 I don’t just make this.
    0:34:20 I mean, why do you do your podcasts?
    0:34:23 Is it just to be the number one podcast out there, or?
    0:34:24 No.
    0:34:25 No.
    0:34:26 To help people, yeah.
    0:34:30 You really believe that, and I think if you really believe something, a lot of things are
    0:34:33 different after that, if you really believe that.
    0:34:34 That’s so interesting.
    0:34:37 When I first read that, I was thinking you meant being of service to other people, but
    0:34:40 you really mean having purpose.
    0:34:41 Yes.
    0:34:45 Some people would say that that’s just having purpose, but the reason I say it’s more, it’s
    0:34:50 because I am taking a risk that if I do what you need, my company will be fine, or I’ll
    0:34:53 get my quota, or I’ll make my whatever.
    0:34:57 They are asynchronous, and purpose isn’t always that way.
    0:34:58 It was interesting.
    0:34:59 I was writing this.
    0:35:00 People were like, “What’s the difference?”
    0:35:02 I kept saying, “I got to make this point.”
    0:35:07 Being in service of something is so different than just doing it and serving it or making
    0:35:10 a good product.
    0:35:15 It is taking a risk because I know I may be doing things that I’m not going to get anything
    0:35:19 for right now, but in the end, it comes back.
    0:35:25 Once I know you’ve met your goal, I’m taking a flyer that, “Yep, in the end, I’ll get
    0:35:30 what I need out of this, whether that’s buying a product or buying my service or doing whatever.”
    0:35:31 You do all this work.
    0:35:35 If people get some value, they’ll come back and listen again.
    0:35:36 You don’t know that.
    0:35:39 Time will tell long after you can do anything about it.
    0:35:41 That is, to me, being in service of someone.
    0:35:44 If you really believe that, you are only going to air things that you think are going to
    0:35:46 make these people better.
    0:35:50 You won’t just do anything to keep a drum beat going as an example.
    0:35:51 That’s so interesting.
    0:35:55 That makes me think of my journey because I remember for the first two years that I
    0:35:58 podcasted, people always ask me, “How did you stay consistent?”
    0:36:01 Because for the first two years, I didn’t have a lot of downloads.
    0:36:03 They were like, “Do you work hard or now?”
    0:36:04 I’m like, “No.
    0:36:06 I do the same thing.”
    0:36:07 I was doing it before.
    0:36:09 It’s just not as many people were listening.
    0:36:12 I just did the same thing because I cared.
    0:36:16 I wanted to help other people and that was why I was doing it, not necessarily to get
    0:36:17 the downloads.
    0:36:22 It was separated in time, the success from what you were doing the work.
    0:36:26 That’s a really important difference of the order of what happens.
    0:36:31 At IBM, you were told that you had the gift of a velvet hammer.
    0:36:34 I thought we could get a little bit tactical here.
    0:36:40 Talk to us about how you have difficult conversations and you’re more like a velvet hammer so that
    0:36:45 you can have these difficult conversations without ruining relationships.
    0:36:46 This gets to that second.
    0:36:50 I’m like, “Okay, if you’re going to work on something really hard,” as I said, they’re
    0:36:52 not solved overnight usually.
    0:36:53 You got to build belief.
    0:36:57 People got to believe they should do something like endurance.
    0:36:58 Why?
    0:36:59 You said, “I kept doing it.
    0:37:00 I kept doing my podcasts.
    0:37:01 It took time.
    0:37:02 Why do it?”
    0:37:04 That’s what I meant by build belief.
    0:37:08 I’m going to appeal to you logically and so your head and your heart.
    0:37:09 It’s funny.
    0:37:14 Over time, I would almost clearly say to people, “I’m going to tell you this from my head,
    0:37:15 this from my heart.
    0:37:19 How do I feel versus what do I know?”
    0:37:21 I think this is super hard.
    0:37:22 When you say, “How do you have a velvet hammer?”
    0:37:24 I’ll tell you that quick story.
    0:37:29 I was, again, middle of my career and it was a CEO of a big company.
    0:37:31 I can remember being around the table.
    0:37:33 It was a boardroom.
    0:37:37 We had some pretty bad news to deliver to him.
    0:37:40 I thought, “Oh, this is going to be bad.”
    0:37:45 The way in which I delivered it, told them what it was, what they could do about it,
    0:37:46 etc.
    0:37:49 Afterward, he came up to me and he said, “Well, you have a velvet hammer.”
    0:37:51 I thought to myself, “Okay, I’ve never heard of the word.
    0:37:55 I’m like, “Is it good or a bad thing to have a velvet hammer?”
    0:37:59 The reason I tell stories, he said to me, “No, you told me a really bad thing, but in
    0:38:04 a way I would accept it, in a way I would action it forward.
    0:38:11 I would not try to defend it, not try to think about why, not try to make you give me examples.”
    0:38:16 This idea, another way to describe how to do it, I often say is to paint reality and
    0:38:17 give hope.
    0:38:20 Yes, I’m very clear.
    0:38:24 Not sensational, I’m clear about the issue.
    0:38:30 Anyone, you coach people, very clear, but the give hope part is a really important part.
    0:38:35 Paint reality and then give hope, meaning, okay, it’s all about the way forward of what
    0:38:36 you do with this.
    0:38:38 I think that that is the best way.
    0:38:41 When you’re doing hard stuff, there’s a very likely thing that things won’t work.
    0:38:44 You just said in the beginning, I didn’t have a lot of downloads.
    0:38:48 I can’t give people to do this by telling them, “Hey, there’s a lot of people listening
    0:38:49 to this.
    0:38:50 They’re not yet.”
    0:38:51 Okay, that’s the reality.
    0:38:52 They’re not.
    0:38:55 That’s the reasons why this ought to be good going forward.
    0:38:59 I think that that is a really important, always no matter what you’re doing, head and heart,
    0:39:00 head and heart.
    0:39:01 One of the things I did was a huge acquisition.
    0:39:04 It was the largest of its time, I’ve done that more than once, by the way, the largest
    0:39:05 of its time.
    0:39:09 In that time, I was buying a big consulting company, PricewaterhouseCoopers.
    0:39:10 We were merging.
    0:39:14 All five other big integrations in the industry had gone wrong at that time.
    0:39:18 I was number five then to try, and I’m like, “Oh, SuperDuper, all others have failed and
    0:39:19 will be the fifth.”
    0:39:24 Because you’re buying people, and so this is people who, not like parts, can walk out
    0:39:25 the door if they don’t want to.
    0:39:28 It was buying a consulting group of 30 people.
    0:39:32 When I reflect now on why did that work, there was many things they didn’t like.
    0:39:36 I was always honest about what they didn’t like, and then honest about the way we were
    0:39:39 going to go forward on this, like the reasons to believe and what could be different.
    0:39:45 It’s a simple point, but if you do it repetitively, you’re building people’s belief in a future.
    0:39:48 Those were my tips in that area.
    0:39:52 That reminded me, I can’t remember who told me this, but somebody told me something.
    0:39:54 The truth only sounds like the truth.
    0:39:57 I never heard that one, but that’s a very good one.
    0:40:02 Whenever I’m like, “There’s a problem, I have a team of 60 people now,” and whenever
    0:40:07 there’s a problem, everyone’s like, “You should position it this way or whatever.”
    0:40:10 I always think in my head, the truth only sounds like the truth.
    0:40:12 Very good advice.
    0:40:14 Very good advice.
    0:40:15 That’s what I believe.
    0:40:18 It’s not about rah-rah leadership.
    0:40:22 It is about be very truthful, but then it’s the focus on, “Okay, but now here’s why you
    0:40:24 can believe something is going to be different.
    0:40:27 What we’re going to do is going to work in the future, or why we should keep doing this
    0:40:30 or that,” and so many people shy away from the truth.
    0:40:32 I found that never worked in the long run.
    0:40:33 Yeah.
    0:40:37 If you’re just honest, people have empathy for you, for being honest and trust you.
    0:40:38 Okay.
    0:40:41 Let’s talk about inspiring versus forcing.
    0:40:42 Two very different things.
    0:40:44 I’d love for you to give us an example.
    0:40:49 What is the leader who forces versus how do you speak to inspire?
    0:40:54 I think this goes back to this point about when you’re in service of something, you inspire
    0:40:59 people, because fear is not a tenable way to force anything to happen for a long run.
    0:41:05 I have had unfortunate cases when I worked with people who were driven by fear, but fear
    0:41:12 closes down people’s ability to want to innovate, come forward with ideas, et cetera, and the
    0:41:18 other way makes people come forward with ideas and keep going forward and inspire.
    0:41:23 But inspire is usually both, you’re doing something that’s bigger than the person, but
    0:41:28 I think inspire is also about letting people believe it’s going to be good for them too.
    0:41:33 I think that’s something that gets lost today, is that it’s okay for people to feel like this
    0:41:36 has to be good for me too.
    0:41:39 Always when I would work on these things, I would think about it both from the individual
    0:41:44 point of view, as well as from the broader business point of view.
    0:41:46 I mean, it could be little things, Hala.
    0:41:51 I remember in that acquisition as an example, okay, all the administrative systems weren’t
    0:41:52 working well.
    0:41:54 People weren’t getting reimbursed for their expenses.
    0:41:55 You can imagine.
    0:41:58 These are things that happen in this day and age, even to people.
    0:42:03 And inspire, I can remember saying, it really wasn’t acceptable, and I can remember going
    0:42:06 to a meeting and I took my checkbook out and I said, “I will write a check for everybody
    0:42:07 for your expenses.”
    0:42:08 Okay.
    0:42:11 Now, all I had to do was threaten them, the system to get working, but I mean, I never
    0:42:13 had a really right to check.
    0:42:16 I was trying to inspire, to keep believing in what we were doing, and what I just gave
    0:42:19 you an example of, it’s got like nothing to do with the real business.
    0:42:24 They felt like it was addressing the human sides of what the business was, and that is
    0:42:29 one way to inspire people, right, is to appeal to them personally.
    0:42:35 And I think that making things personal is a big way to inspire people.
    0:42:36 Yeah.
    0:42:41 And speaking of that, I read that you would leave thousands of voicemails.
    0:42:42 Can you tell us about that?
    0:42:43 In that day and age, okay?
    0:42:44 Nobody does voicemail.
    0:42:46 That would be like Slack messages or something.
    0:42:49 Yeah, so that would be a different way.
    0:42:53 That was a time when people probably didn’t communicate to like big ranges of people like
    0:42:58 they would today with social media, but that was my point, to be personal to them and to
    0:43:01 reach out to as many people as possible and do it that way.
    0:43:06 And it would also be why over years, I think an art that has a little bit died that shouldn’t
    0:43:07 is personal notes to people.
    0:43:11 Now, you can send them an email, you can do what you want, but I even still hand write
    0:43:12 them.
    0:43:17 And in fact, in the book, I end the book with a handwritten note that is handwritten because
    0:43:22 I do believe how you do your work, maybe just as important as what you do.
    0:43:27 And that how of personalizing things, every time I left a job, I wrote a note to all the
    0:43:33 people who I felt had been part of that team and what I had just my success was their success.
    0:43:36 I would personal note of what they did.
    0:43:39 Every time I took a job, I’d write the new team a note of what I admired about each one
    0:43:40 of them.
    0:43:44 When I became CEO, people were astonished that the first thing I did was I left the
    0:43:49 meeting and I called the 20 people in my life who had helped in some way.
    0:43:55 And that this moment was as much theirs as it was mine because I was only what I was
    0:43:57 because of what they gave to me.
    0:44:03 So that to me is that personalization piece that I think is all about followership that
    0:44:08 we mentioned earlier that any company, no matter its size, if you don’t have followership,
    0:44:09 you will not get anywhere.
    0:44:11 I have a question for you.
    0:44:16 This is sort of personal, like I said, I’m running a company and I feel like if I like
    0:44:21 the employee, I’m really good at doing everything right, being personal, all this stuff.
    0:44:28 If there’s an under performer, I have a really hard time taking the time or I don’t know.
    0:44:32 And then I feel bad because I’m not living in my values, I’m not being the best leader
    0:44:37 that I can because in the whole experience that they have with the company, I’ve got
    0:44:38 to be a good leader.
    0:44:44 So how do you deal with bad employees and still upholding your values as a leader?
    0:44:49 I have found if you avoid that issue, they’re just the worst it gets.
    0:44:53 I also believe I’ve been known for giving people too many chances.
    0:45:00 So that’s the line, which is, if someone’s not performing, why aren’t they performing?
    0:45:05 In the time you take to both be honest with them, I find most people kind of skirt around
    0:45:06 the edges.
    0:45:09 They’re not really telling them what’s good and what’s bad.
    0:45:16 So part of what I found I got good at doing was in a very kind way, back to hard things
    0:45:19 in a positive way, but being direct.
    0:45:24 People feel I am actually very direct, but I do it in a way you can listen to it.
    0:45:25 That was that velvet hammer.
    0:45:30 So I think with the poor performer, you’ve got to be honest about it and then be clear
    0:45:33 about what you expect.
    0:45:35 The flip of that is you say, “I don’t want to talk to them.
    0:45:36 I don’t want.”
    0:45:40 Well, if that doesn’t change, you really do have to change them then.
    0:45:43 And I, like I said, I’ve been known for giving people too many chances.
    0:45:45 Part of me said that’s just who I am.
    0:45:49 I want to believe you can change, but there gets to be a certain point.
    0:45:51 And I’ll tell you one thing that I find people can’t change on.
    0:45:55 If they actually don’t believe something can be done, they won’t do it.
    0:45:56 And that might be like a business.
    0:46:00 You might say, “Look, we are going to do 50 podcasts in this timeframe.”
    0:46:01 And the person’s like, “No way.
    0:46:02 We’re never going to…”
    0:46:03 Well, I guarantee you they’ll never do it.
    0:46:05 If they believe no way, it can never be done.
    0:46:10 So that’s the one thing I also learned that at a certain point, if someone really, like
    0:46:12 I said, “No, the business has to perform at this level.”
    0:46:14 And they’re like, “No, I’ve never seen a business perform beyond…”
    0:46:15 I’m like, “You know what?
    0:46:18 They’re never going to do it because they don’t really in their heart believe it.
    0:46:19 I got to move on.”
    0:46:20 Right?
    0:46:25 So my advice is, as tough as it is, and a lot of people avoid those, don’t want to do
    0:46:26 those conversations.
    0:46:30 I don’t like them either, by the way, but this gets to like the heart of this third tenant
    0:46:33 about know what should change and endure as loving conflict.
    0:46:37 I learned to love conflict because it was going to get better one way or another after
    0:46:38 this.
    0:46:42 I avoided it, it just stayed bad.
    0:46:46 If I tackled it, sometimes it would get better, or sometimes we’d have to part.
    0:46:51 And it was true with clients, employees, lots of situations like that.
    0:46:55 We’ll be right back after a quick break from our sponsors.
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    0:51:20 Let’s talk about change and the need to be pivot.
    0:51:26 Nowadays, companies are pivoting all the time because technology is growing so fast.
    0:51:31 In 2011, right before you took over IBM, the company was also at a crossroads.
    0:51:36 Can you talk about what the company was facing and how you were able to pivot?
    0:51:39 Let me do it in a way though that I hope people listening can get something out of it, because
    0:51:41 who other than just learning IBM history, which who cares?
    0:51:42 Of course.
    0:51:43 But it was.
    0:51:48 So 2011, you had mentioned we’re over, what are we now, 112, 13 years old now.
    0:51:50 We’ve done actually fantastically well.
    0:51:54 The results would look fantastic and behind us had been 15 years of companies growing
    0:51:59 like Amazon, Google, Facebook, just quietly moving up.
    0:52:03 And we’d done well in what I would call the prior generation, but we weren’t prepared
    0:52:04 for the future.
    0:52:06 Enter this is when I take over.
    0:52:09 And so the pressure for me to become something else, right?
    0:52:13 For the world, they’re like, come on, IBM, change, you know, don’t be a dinosaur, change.
    0:52:19 It was so intense and it was existential, meaning that IBM, just because you live a hundred
    0:52:22 years doesn’t mean you’ll be the next hundred years could cease to exist.
    0:52:25 So I felt that intensity hugely.
    0:52:29 I mean, I can remember the very first cover of Fortune magazine, the headline turns out
    0:52:32 to be, can IBM ever be cool again?
    0:52:35 I’m like, super, super, this is how we start.
    0:52:40 So you try so much, do this, do that, do this, as you try to modernize.
    0:52:46 But here’s my lesson, I think good for any, especially actually for an entrepreneur, which
    0:52:51 is how this lesson got in retrospect, know what you change and what should endure.
    0:52:55 So while you’ve got all these dynamics around you happening and you’re watching this company
    0:52:59 do this and this one do this and do this one do that, you try this, you try this, you try
    0:53:00 that.
    0:53:03 I can always remember, I had my little story here.
    0:53:06 It was a marketing system.
    0:53:10 We were selling to Marriott and I called Arnie, who was the CEO, Arnie and I had kind of grown
    0:53:12 up together.
    0:53:15 Great guy who is now past, but I said, Arnie, Arnie, why aren’t you going to give us this
    0:53:16 business?
    0:53:19 He’s like, Ginny, why do you care about this?
    0:53:22 He’s like, just be the best IBM you can be.
    0:53:26 He said, you run my property systems, my loyalty systems, why do you care about this thing?
    0:53:28 And I’m like, you know, you’re right.
    0:53:29 Why do I care about that?
    0:53:31 He said, you’re the mission critical guy.
    0:53:37 And in that urge to respond to a really changing external environment, you can lose track of
    0:53:38 who you are.
    0:53:44 And I think this idea that know what you change, it’s often easy to change everything, but what
    0:53:48 should endure but be modernized is the key.
    0:53:50 And that would sort of lead me then down.
    0:53:54 I would divest of $10, $15 billion of businesses.
    0:53:55 I would go ahead and center us.
    0:53:58 We would make this acquisition of Red Hat.
    0:54:02 We are the mission critical guy and it would be a $30 billion, $35 billion acquisition.
    0:54:06 It would center and get rid of all this stuff on the side.
    0:54:07 These are ornaments on a tree.
    0:54:09 I got to care about the tree.
    0:54:11 You’re going this way, that way.
    0:54:15 And because of that pressure that happens and this idea of being able to find another
    0:54:19 way through things, I would learn that and be the best you can be.
    0:54:23 As someone once said to me, “Hey, look, Google make a horrible IBM and IBM make a horrible
    0:54:24 Google.”
    0:54:27 This is not what we are and that is true.
    0:54:32 And so that to me in that those moments on one, it’s what you do.
    0:54:35 So really know who you are.
    0:54:36 I didn’t say it should never change.
    0:54:40 It should be modernized, but know what you are at your soul and your core.
    0:54:44 There was a big other flip of a lesson and I think most people overlook this right now.
    0:54:49 Whenever you read anything about a company, a startup, it’s always about what they do.
    0:54:50 How they do it could be as important.
    0:54:51 I mentioned that earlier.
    0:54:56 I would learn that the how was the harder part of the transformation, meaning I had
    0:54:58 to get a big company to be fast.
    0:55:02 I had to get a complex company to be simple, to be consumable.
    0:55:03 I had to get the skills.
    0:55:06 Two out of 10 people had skills for the future.
    0:55:07 Eight didn’t.
    0:55:09 All that would be the hard part, actually.
    0:55:11 The portfolio, AI and cloud.
    0:55:12 Okay.
    0:55:14 We got firm on what we were in those areas.
    0:55:15 Fine.
    0:55:17 But the big work was that other side.
    0:55:22 And so I don’t think you should overlook how the work of your company gets done because
    0:55:26 I mean, I could remember it was clear the world goes so fast as you get bigger, you’ll
    0:55:27 feel this.
    0:55:31 And listen, I’ve interviewed with plenty of these startups that would be like, how do
    0:55:32 you hire 5,000 people?
    0:55:35 You know, I’m like a hair like a lot more than that.
    0:55:39 But they as they grow, all of a sudden process takes over and all these things start to happen.
    0:55:43 And I would say, for us, it wasn’t fast enough.
    0:55:45 And I would say, come on, team, faster, faster.
    0:55:49 I’m sure that’s what they thought my name was faster, you know, like she’s always thought.
    0:55:53 And I have this image in my head after two years, their tongues are hanging out and things
    0:55:54 aren’t going faster.
    0:55:57 And I’m like, this is not their fault.
    0:55:58 We hire smart people.
    0:56:01 They don’t wake up and go, hey, let’s be slow at work today.
    0:56:02 They do not.
    0:56:07 This is a product of the systems I put in place, the decision making, the layers, the this,
    0:56:08 the that.
    0:56:09 That’s management’s job.
    0:56:10 That’s my job that screwed up.
    0:56:13 Then I have to simplify these things.
    0:56:15 20 people can’t make a decision.
    0:56:20 Three, you know, and this would lead us down agile design thinking all stuff you do today
    0:56:21 in a normal business.
    0:56:24 But back then to do it for a half a million people was not common.
    0:56:29 And so the shorter that is, pay attention to how work gets done in the skills of your
    0:56:31 people.
    0:56:33 The rest can kind of get unleashed in his normal.
    0:56:36 But that to me was the biggest thing about what had to change.
    0:56:41 Oh my gosh, it’s such good advice, really.
    0:56:44 This is honestly one of my favorite interviews that I’ve had all year.
    0:56:48 You’re just giving such good practical advice.
    0:56:50 So let’s talk about being stewards of good technology.
    0:56:52 You talked about AI.
    0:56:54 Tell us what we need to know about that.
    0:56:55 Okay.
    0:56:59 All I want you to know about this, I don’t care how big or small you are right now.
    0:57:00 Everybody’s a tech company.
    0:57:02 That’s how you got to look at it this way.
    0:57:05 And if you’re a tech company, you got to be a responsible tech company.
    0:57:11 And all that means is, okay, fine, use the technology, take all the upside, but you better
    0:57:14 pay attention to the downside at the same time and guard against it.
    0:57:16 That’s all I want you to do.
    0:57:19 And I have to say, I think social media is a perfect example of what went wrong.
    0:57:21 We took all the benefit of the upside.
    0:57:27 We knew all the downsides of social media for a very long time.
    0:57:29 But just now are we tackling them?
    0:57:31 So it’s about doing them in parallel.
    0:57:34 So as an example now, generative AI, we all love that’s great.
    0:57:38 We’re all going to do this, but you better pay attention to disinformation, prepare people
    0:57:43 to use it, buy it, all the things, you got to do it at the same time.
    0:57:46 When I think of AI, I was a very early pioneer.
    0:57:52 So I’m 2012, the AI person of 2012, I had exactly the right idea and I was exactly early.
    0:57:56 And even then AI could do better than many humans at certain things.
    0:58:00 But I would learn that this technology, and instill to be proven whether it’s going to
    0:58:03 succeed because it will be an issue of trust, actually, it won’t be about the tech will
    0:58:08 be, it was even better than it’s better now, but will people trust it?
    0:58:12 And what I witnessed then was that if it can’t be explainable, they don’t trust it.
    0:58:14 If you’re a doctor and you can’t explain why is this the answer.
    0:58:19 If I’m an auditor or I’m an accountant or it tells me this, or if you’re a professional
    0:58:22 of any kind, your first question is, well, why is that the answer?
    0:58:24 You want the why answered?
    0:58:28 Second thing I learned, you can’t just throw AI on top of the current work because that’s
    0:58:30 just more work.
    0:58:33 You’ve got to reimagine how the work’s done with people.
    0:58:37 Third thing I learned, the more important the decision you’re going to use AI to help
    0:58:41 your customer with, the less their tolerance for error is.
    0:58:47 So if it’s healthcare, I’m telling you, even a decade ago, it was more right than most
    0:58:48 doctors.
    0:58:52 But some say, well, it’s wrong 10% or 20% of the time.
    0:58:57 I’m like, how wrong do you think some doctors are, okay, they are wrong more than that.
    0:59:01 But your tolerance is so low for financial decisions, healthcare decisions.
    0:59:05 So this is why, to me, this is really about if we can get people to trust it.
    0:59:09 So whenever you do with it in your company, how you’re going to use it, always have that
    0:59:10 in your mind.
    0:59:14 In my head, I’ve formed a framework, not in the book.
    0:59:17 I’ve given a lot of thought of this afterwards as I help people.
    0:59:21 And it’s so simple of a paradigm to think about it.
    0:59:25 For one, if you’re going to implement AI, I think the goal of the AI matters.
    0:59:27 A lot of people talk about efficiency.
    0:59:32 I think the goal of the AI should be to make whatever it is your people, your customers
    0:59:33 better.
    0:59:35 If the goal is that, you will approach it differently.
    0:59:39 I was in a session and someone said, who said the goals to replace all of mankind?
    0:59:42 We get to determine the goal and then you act differently.
    0:59:44 Pick the right goal.
    0:59:46 Okay, so pick the right goal.
    0:59:49 The second thing is, co-create a new way of working with your people.
    0:59:50 I mean, that’s such an obvious thing.
    0:59:52 I’m telling you, you’ll build trust in the process.
    0:59:55 Like whenever you participate in something, then you trust it.
    0:59:56 Okay, so co-create.
    1:00:00 And then the third is, hold yourself liable, audit yourself and hold yourself liable, even
    1:00:01 if there’s not a law.
    1:00:06 If you knew you were going to pay a huge financial penalty, if it was wrong, act that way.
    1:00:09 If you do, it’ll change what you do on the other side.
    1:00:14 And in the end, I do believe that may be the only way with this generation of technology,
    1:00:17 we have to have people held liable for its misuse.
    1:00:21 If they are, you’ll see a different set of behavior around it and then it will be used
    1:00:22 for good.
    1:00:26 So we did, not that you care about quantum computing, but we’ve worked on quantum computing
    1:00:30 for probably 50 years and it’s getting to its point of being mature now.
    1:00:36 But we always knew quantum could do really great things and quantum had a very dark underbelly.
    1:00:38 Quantum computing can undo all of encryption.
    1:00:41 So everything we know to protect data, it can undo it.
    1:00:46 So what I mean by doing the good and the bad, we always worked on new encryption the same
    1:00:48 time we were working on quantum computing.
    1:00:52 That’s internalizing what it means to do the plus and the minus at the same time.
    1:00:53 So good.
    1:00:54 Such good advice.
    1:00:59 So for the individual out there, you talked a lot about what companies should do with AI.
    1:01:03 For the individual out there, how should we approach AI?
    1:01:06 I think a lot of that has to do with how it’s introduced to them.
    1:01:07 I mean, I use it all the time.
    1:01:12 I find the most useful thing right now is to spark a new idea I might not have had.
    1:01:13 Right?
    1:01:14 Do you find?
    1:01:15 I mean, you must do it too, right?
    1:01:16 Totally.
    1:01:19 I mean, there are a ton of ways or stuff like that just to see what it comes up with.
    1:01:21 It’s like having an intern.
    1:01:22 Yes.
    1:01:23 That’s right.
    1:01:24 And by the way, I also know it’s not right.
    1:01:27 I can remember when it first came out, I say, “Who is Mark Rometti?”
    1:01:28 That’s my husband.
    1:01:30 And it told me all the things he did to run IBM.
    1:01:31 Okay.
    1:01:32 This is brand new.
    1:01:36 You know, his view was, “Oh, someone’s giving me credit for everything behind the scenes.”
    1:01:37 Okay?
    1:01:38 Okay.
    1:01:39 Not true right now.
    1:01:40 It’s correct now when you ask it.
    1:01:41 But it’s so funny.
    1:01:43 To do this interview, I just the other day put it in chat.
    1:01:44 Who’s Mark?
    1:01:45 Who’s Jack?
    1:01:46 Tells it.
    1:01:47 It’s still got stuff wrong in there.
    1:01:48 Okay?
    1:01:51 After all this time, stuff I know is wrong, stuff I’ve told the media is wrong, I did
    1:01:53 not go to General Motors Institute.
    1:01:54 I went to Northwestern.
    1:01:55 I can’t get them to fix it.
    1:01:56 So it just showed.
    1:01:59 I mean, look, garbage in, garbage out.
    1:02:03 So as an individual, it’s your attitude to not just trust everything you read.
    1:02:06 You have a responsibility to look for trusted sources.
    1:02:08 And I think that’s the biggest piece of advice I’d give.
    1:02:11 I’d use it as a thought starter and I wouldn’t trust everything I get.
    1:02:13 I’d use my judgment.
    1:02:15 Another reporter told me a great story.
    1:02:17 She had a five-year-old in London in Kitty Garden.
    1:02:21 They were teaching the kids what’s a trusted source.
    1:02:24 And I’m going to have this wrong, but the little exercise was the kids had to go write
    1:02:28 a report on a, I don’t remember what the animal was, a spider monkey or monkey spider or something
    1:02:29 like this.
    1:02:31 Whatever it was does not really exist.
    1:02:35 But the kids were able to go out there and Google and find everything about this nonexistent
    1:02:37 animal and think it was real.
    1:02:41 And then the purpose of the article or the exercise for the kitties was, see, this thing
    1:02:44 is not actually real, but you were convinced it is real.
    1:02:48 And therefore, you know, know if you trust your sources of where it comes from, otherwise
    1:02:51 take it with a grain of salt, right, and just use it as input.
    1:02:52 Love that advice.
    1:02:53 Okay.
    1:02:54 So let’s talk about resilience.
    1:02:57 What did being the CEO of IBM teach you about resilience?
    1:03:00 What can we learn from your experience?
    1:03:02 Anything hard is really hard to do.
    1:03:05 This is why I wanted to talk about resilience and I felt so strong about it because people
    1:03:10 are like, God, what you had to do for 10 years, how did you do this for 10 years?
    1:03:16 Two things, one had to do with relationships and I would encourage everyone here.
    1:03:19 The point I want to make is early in my life, I’m like, I don’t have time for all these
    1:03:20 relationships.
    1:03:24 I don’t have time for this person or that person as a wrong attitude.
    1:03:29 I learned quickly because what those people do for you is they give you perspective you
    1:03:31 don’t otherwise have.
    1:03:35 And the harder the stuff you do, the more you need other perspective.
    1:03:39 And I found that the more varied the relationships, like you mentioned about people don’t always
    1:03:40 agree with, right?
    1:03:46 And it wasn’t the volume of time, it was the quality of the time I was with them.
    1:03:50 That often when I had tough problems, people would be like, you’re looking at that wrong
    1:03:51 or why are we even looking at that?
    1:03:53 Or I’d be like, that’s right.
    1:03:55 It was a perspective I didn’t have.
    1:03:58 So I feel resilience comes from all those varied relationships.
    1:04:04 It could be my husband, my family, my friends, my work people, the more varied the better.
    1:04:08 I have entertainment friends, all walks of life.
    1:04:14 And I learned to make time for that, that that wasn’t a luxury, that was oxygen.
    1:04:16 So you shouldn’t feel guilty about that.
    1:04:19 It is what makes you able to thrive.
    1:04:20 So that was one.
    1:04:22 And the second thing was your attitude.
    1:04:27 And this is, I think, probably obvious what my background always a way forward.
    1:04:28 That’s obvious.
    1:04:33 But I do think in your own attitude, there’s a lot to do with only focus on what you can
    1:04:34 control.
    1:04:35 People will tell you that.
    1:04:38 I could learn to compartmentalize problems.
    1:04:43 I think that’s essential to compartmentalize them and to love conflict.
    1:04:45 And most people don’t like conflict.
    1:04:48 And if I only could convince you, I mean, I learned by watching people that they’ve always
    1:04:51 volunteered for the crummiest, difficult thing.
    1:04:54 And I thought, why are they doing this?
    1:04:57 But nine times out of 10, something was better on the other side.
    1:05:01 I watched and I thought, hmm, this is kind of interesting.
    1:05:07 So I started to, instead of letting conflict eat at me, I would address it head-on.
    1:05:12 And it was so refreshing in nine times out of 10, it wasn’t as bad as I thought.
    1:05:13 Something better happened.
    1:05:16 Something that was bad happening, stopped happening.
    1:05:18 I mean, something good came out the other end of it.
    1:05:22 And this compartmentalized this idea to say, OK, here’s a problem.
    1:05:23 Do I have a plan?
    1:05:24 Yep.
    1:05:25 OK.
    1:05:28 In your mind as a picture, put it up on a shelf, put it in a box, put our shelf, clear
    1:05:31 your mind to go on to the next thing.
    1:05:34 Just let it just go in circles.
    1:05:41 So I think that all gives you resilience if you’re able to do those things.
    1:05:43 Compartmentalizing is so important.
    1:05:48 I know that when I first started being an entrepreneur, for like two years, I never lost a client.
    1:05:52 And then like, I lost my first client and it was like so devastating.
    1:05:54 And I thought I was so bad.
    1:05:55 It really bugged me.
    1:06:00 Now I understand that people have changing priorities if somebody wants to take their
    1:06:03 social internal or what it’s not really even about me a lot of the times.
    1:06:07 And I’m able to just put it aside, keep it moving.
    1:06:08 It is what it is.
    1:06:10 I just don’t take it personal anymore.
    1:06:15 And I think as an entrepreneur, when you’re first starting, you will take every single
    1:06:17 little thing personal.
    1:06:21 And you’ve got to just understand that not everything’s going to be perfect.
    1:06:23 And girl, just like a perfect straight line.
    1:06:24 No, it doesn’t.
    1:06:26 But, you know, it’s nothing bad with taking things personal.
    1:06:27 People would say that to me.
    1:06:28 Don’t be personal about this.
    1:06:30 I’m like, well, yeah, I care a lot about this.
    1:06:31 It is personal.
    1:06:35 So, that’s good, but you can’t let it eat at you, right?
    1:06:36 So it is okay to be personal.
    1:06:40 Like I hope in those clients, you did, you went and found out why they left.
    1:06:43 And then, sure enough, you found out it wasn’t all the reasons you thought it wasn’t you
    1:06:45 always, right?
    1:06:48 So that kind of allowed you to move forward after that because you’re like, okay, I learned
    1:06:49 something out of this.
    1:06:52 As far as I’m concerned, bad stuff, as long as you learn something, there’s nothing bad
    1:06:53 that happens.
    1:06:54 Just move on then.
    1:06:55 Learn it.
    1:06:56 Go.
    1:06:59 Jenny, this was such an awesome interview.
    1:07:02 I highly recommend that everybody go get good power.
    1:07:03 I loved reading this book.
    1:07:07 I feel like I’m going to read it again just to make sure that I got everything out of
    1:07:08 it.
    1:07:10 I loved learning from you.
    1:07:12 We end our show with two questions.
    1:07:14 The first one, and you can take this however you want.
    1:07:17 It doesn’t even have to be about the topic of today’s episode.
    1:07:20 You just answer it from your heart, okay?
    1:07:25 What is one actionable thing our young and profitors can do today to become more profitable
    1:07:26 tomorrow?
    1:07:29 Learn something new, unrelated, doesn’t matter.
    1:07:33 What is your secret to profiting in life and this can go beyond just business?
    1:07:35 Definitely, it’s resilience.
    1:07:37 It’s just not giving up.
    1:07:39 I love a quote.
    1:07:43 It was that Ann Richards was a governor of Texas, but someone asked her the secret of
    1:07:48 her success, and she said it was passion and perseverance when everyone else would have
    1:07:49 given up.
    1:07:50 You know what?
    1:07:53 I didn’t get to ask you a question that I meant to, and it was about networking because
    1:07:57 you talked so much about networking, and you mentioned how a big reason why you were resilient
    1:08:02 is because you had support, and I feel like especially as entrepreneurs, we tend to just
    1:08:06 work, work, work, work, work and forget about our relationships.
    1:08:10 What’s your best advice to having a healthy network of relationships?
    1:08:15 My best advice is just make the time for it, that it is not a selfish thing.
    1:08:18 Your company is going to be better because of it, and you’re going to be a better leader
    1:08:19 because of it.
    1:08:25 It is so true on so many points that if you can get over that if you’re better because
    1:08:28 of it, then the company will be better.
    1:08:33 Same is true for when people ask me about work-life balance, I would say companies will take everything
    1:08:36 or your company will take everything you’ll give.
    1:08:40 It’s up to you to draw those boundaries, and don’t feel guilty about it because if you
    1:08:44 draw those boundaries, you will feel better about the work you do.
    1:08:48 Amazing, Ginny, and where can everybody learn more about you and everything that you do?
    1:08:50 Well, LinkedIn, you’ll find me out there.
    1:08:52 I still do my own there.
    1:08:54 Or at Ginny at GinnyRometti.com.
    1:08:55 Amazing.
    1:08:58 Well, thank you so much for joining us on Young and Profiting Podcast.
    1:09:00 It was such a pleasure to have you on.
    1:09:01 Thank you, Hala.
    1:09:02 You did a great job.
    1:09:06 Thank you.
    1:09:10 Young and Profiters, this was an interview that definitely surprised me.
    1:09:12 Ginny is awesome.
    1:09:13 I want her on my advisory board.
    1:09:16 I’m like, how can I work with this woman?
    1:09:17 She’s so smart.
    1:09:21 She dropped so many gems, and what an inspiring story.
    1:09:25 Ginny’s mother taught her early on that you’ve got to define who you are.
    1:09:30 And even when you think you have absolutely nothing, you still have the power to change
    1:09:32 your own situation.
    1:09:37 And as a woman in tech, Ginny had the deck stacked against her in so many ways.
    1:09:42 But she didn’t seem to really care or think about it much.
    1:09:46 She just put her head down and worked harder until she was the best prepared and most knowledgeable
    1:09:49 person in any room she was in.
    1:09:53 And then she rose to the highest ranks in the corporate ladder.
    1:09:57 She was the CEO of IBM.
    1:09:59 What an incredible feat.
    1:10:01 And you’ve got to be a boss.
    1:10:06 You’ve got to have good power in order to get to those types of places.
    1:10:10 And she had so many wonderful insights and tips in terms of how we should approach our
    1:10:13 career and harness what she calls good power.
    1:10:18 So here are some of my favorite pearls from this conversation.
    1:10:21 First you’ve got to run to your work, not run from it.
    1:10:27 A career is something you want to run towards, something that you’re passionate about.
    1:10:28 Everything else is just a job.
    1:10:32 Also, you’ve got to be a continuous learner.
    1:10:36 Make yourself into a constant apprentice who is always seeking new mentors to learn new
    1:10:37 skills.
    1:10:43 You should be learning all the time, no matter how experienced you are.
    1:10:44 Next, networking.
    1:10:46 Jenny talked about this a lot.
    1:10:49 She said you should view networking as what you give to somebody else.
    1:10:51 It’s about giving.
    1:10:56 If you’re networking in a purely transactional sense, then you’re doing it wrong.
    1:10:58 How can you serve others?
    1:11:01 If you serve others, the law of reciprocity will come back to you and they’re going to
    1:11:04 help you in the future.
    1:11:08 You should also be seeking your own discomfort all the time.
    1:11:11 Take on the jobs that might be a little bit too big for you.
    1:11:13 It’s the only way you’re going to grow.
    1:11:17 Like Jenny said, growth and comfort never coexist.
    1:11:22 Finally, don’t plan every single aspect of your life just yet.
    1:11:25 Just let it unfold naturally.
    1:11:29 It’s good to be thinking about the future, but don’t let it cripple your present.
    1:11:34 Don’t let it be that you can only have this straight path towards what you want, where
    1:11:38 you miss other opportunities to get towards where you want to go.
    1:11:44 As long as you’re learning and engaging a new door will open up soon enough.
    1:11:48 And speaking of learning and engaging, if you listen, learned and profited from this
    1:11:52 episode of Young and Profiting Podcasts, then please share it with somebody.
    1:11:55 Spread this podcast by word of mouth.
    1:12:00 Networking is about giving after all and what better gift than a little knowledge and inspiration.
    1:12:04 And if you did enjoy the show and you learned something, then please take a couple minutes
    1:12:07 to drop us a five star review on Apple podcast.
    1:12:08 I love it.
    1:12:12 When I read your reviews, it’s super important for our social proof.
    1:12:14 And let me know your feedback good and bad.
    1:12:17 I want to hear what you think about the show.
    1:12:21 And if you’re one of those folks who prefer to watch your podcast as videos, you can also
    1:12:23 find us on YouTube.
    1:12:24 Just look up Young and Profiting.
    1:12:26 You’ll find all of our videos on there.
    1:12:32 And if you’re looking for me, you can find me on Instagram @yappwithhala or LinkedIn
    1:12:33 by searching my name.
    1:12:35 It’s Hala Taha.
    1:12:37 I also want to shout out my amazing production team.
    1:12:40 You guys are incredible and I’m so grateful for you all.
    1:12:44 This is your host, Hala Taha, a.k.a. the podcast princess, signing off.
    1:12:48 [MUSIC PLAYING]
    1:12:51 .
    1:12:54 [MUSIC PLAYING]
    1:12:58 [MUSIC PLAYING]
    1:13:08 [BLANK_AUDIO]

    Ginni Rometty was often the only woman in her engineering classes. But, she was determined to excel in a male-dominated field and eventually became the first female CEO of IBM. Her trailblazing leadership revitalized the company and set new standards for women in tech and business. In this episode, Ginni shares her best insights on leadership, resilience, and the importance of being in service of a greater purpose. 

    Ginni Rometty is the former president, chairman, and CEO of IBM. She led the company through significant transformations and advocated for diversity and inclusion in tech. She is also the author of Good Power, a Wall Street Journal bestseller.

    In this episode, Hala and Ginni will discuss:

    – How Ginni turned tough situations into positive power

    – The need for leaders to have ‘good power’

    – The five principles of ‘good power’

    – Why loving conflict can be good

    – The importance of never striving for perfection

    – Why continuous learning is key to success

    – The difference between a job and a career

    – Why you must reframe how you think about risk

    – The responsible use of technology

    – Why leaders must inspire and not force

    – And other topics… 

    Ginni Rometty is the former chairman, president, and CEO of IBM, and the first woman to hold the position. She led IBM’s transformation, building a $21 billion hybrid cloud business and establishing the company’s leadership in AI, quantum computing, and blockchain. She co-chairs OneTen, aiming to upskill and promote one million Black Americans by 2030. Ginni is the author of Good Power and was named Fortune‘s #1 Most Powerful Woman three years in a row. Today, she continues her influence through board positions and advocacy for ethical technology use.

    Connect With Ginni:

    Ginni’s Bio: https://www.ibm.com/history/ginni-rometty 

    Ginni’s LinkedIn: https://www.linkedin.com/in/ginnirometty/ 

    Ginni’s Twitter: https://x.com/ginnirometty?lang=en 

    Ginni’s Instagram: https://www.instagram.com/ginnirometty/?hl=en 

    Ginni’s Facebook: https://www.facebook.com/GinniRometty/ 

    Resources Mentioned:

    Ginni’s Book, Good Power: Leading Positive Change in Our Lives, Work, and World: https://www.amazon.com/Good-Power-Leading-Positive-Change/dp/1647823226 

    LinkedIn Secrets Masterclass, Have Job Security For Life:

    Use code ‘podcast’ for 30% off at yapmedia.io/course.

     

    Sponsored By:

    Shopify – Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify 

    Indeed – Get a $75 job credit at indeed.com/profiting 

    Facet – For a limited time Facet will waive $250 enrollment fee for new annual members! Visit facet.com/profiting for details.

    BetterHelp – Sign up for a webinar on mental health for entrepreneurs presented by BetterHelp at youngandprofiting.co/mentalhealth

     More About Young and Profiting

    Download Transcripts – youngandprofiting.com

    Get Sponsorship Deals – youngandprofiting.com/sponsorships

    Leave a Review – ratethispodcast.com/yap

    Watch Videos – youtube.com/c/YoungandProfiting

     

    Follow Hala Taha

    LinkedIn – linkedin.com/in/htaha/

    Instagram – instagram.com/yapwithhala/

    TikTok – tiktok.com/@yapwithhala

    Twitter – twitter.com/yapwithhala

     

    Learn more about YAP Media’s Services – yapmedia.io/

  • YAPClassic: Arthur Brooks, The Science of Happiness and Fulfillment

    AI transcript
    0:00:05 Today’s episode is sponsored in part by Teachable, Fundrise, Mint Mobile, Working Genius, Indeed,
    0:00:06 and Shopify.
    0:00:11 Teachable makes it easy for creators to monetize their content with full control.
    0:00:15 Head to teachable.com and use code “PROFITING” to claim your free month on their pro-paid
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    0:00:26 Add the Fundrise flagship fund to your portfolio with as little as $10 at fundrise.com/profiting.
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    0:00:35 Get your new three-month premium wireless plan for just $15 a month at mintmobile.com/profiting.
    0:00:39 Unlock your team’s potential and boost productivity with Working Genius.
    0:00:44 Get 20% off the $25 Working Genius assessment at workinggenius.com with code “PROFITING”
    0:00:46 at checkout.
    0:00:49 Attract interview and hire all in one place with Indeed.
    0:00:53 Get a $75 sponsored job credit at indeed.com/profiting.
    0:00:55 Terms and conditions apply.
    0:00:59 Shopify is the global commerce platform that helps you grow your business.
    0:01:04 Sign up for a $1 per month trial period at Shopify.com/profiting.
    0:01:08 As always, you can find all of our incredible deals in the show notes.
    0:01:20 Hey, app fam!
    0:01:25 For today’s app classic, I am dusting off my interview with Arthur Brooks, one of the
    0:01:27 world’s leading happiness experts.
    0:01:34 He’s a Harvard professor, PhD social scientist, and a number one best-selling author.
    0:01:39 And Arthur combines science and philosophy to help people live their best lives.
    0:01:43 The episode with Arthur first aired in October last year and we spoke about his book “Build
    0:01:48 the Life You Want,” which he co-authored with Oprah Winfrey.
    0:01:52 In this episode, Arthur digs deep on the science of happiness, including the importance
    0:01:56 of enjoyment, satisfaction, and meaning in our lives.
    0:02:00 And I’m sure his actionable strategies will inspire you to find greater happiness and
    0:02:01 purpose.
    0:02:09 So, without further ado, here’s my conversation with Arthur Brooks.
    0:02:14 So when I was doing research, I found out that you’re not naturally a happy person.
    0:02:19 You actually say that naturally you’re anxious and gloomy.
    0:02:24 And so you actually started looking into happiness to sort of solve your own problem.
    0:02:28 So can you talk to us about how you first got interested in the work of happiness?
    0:02:29 Yeah, sure.
    0:02:30 Absolutely.
    0:02:31 Thanks, Hala.
    0:02:32 I appreciate that.
    0:02:33 I’m a college professor.
    0:02:35 I’m a social scientist.
    0:02:36 I study human behavior.
    0:02:39 My PhD is in behavioral economics.
    0:02:46 And I always applied it toward public policies and how to design systems that had good incentives
    0:02:47 and all that kind of stuff.
    0:02:51 Somewhere along the way over the past 30 years, I realized that I’m kind of missing the boat.
    0:02:55 I read all this work on human happiness, but why don’t I actually put a strategy together
    0:02:59 using my expertise so I can actually become a happier person?
    0:03:04 The truth is that I always kind of found happiness as something you observe like astronomy.
    0:03:06 You study the stars, but you can’t affect the stars.
    0:03:08 But happiness really isn’t like that.
    0:03:12 The truth of the matter is there’s a ton of neuroscience and social science and a lot
    0:03:16 of evidence out there that shows that if you have some knowledge and if you change
    0:03:19 your habits, you can actually get happier as a person.
    0:03:23 So I thought, huh, you know, and that was really, I mean, it shouldn’t have taken me
    0:03:24 this long.
    0:03:29 But what I did was I was, some years ago, I was a CEO of a big nonprofit organization
    0:03:30 in Washington, DC.
    0:03:31 And I wasn’t very happy.
    0:03:35 And I thought, you know what, I’m going to throw all my intellect at this thing.
    0:03:37 I’m going to see if I can actually become a happier person.
    0:03:39 So I left my job.
    0:03:41 I quit my job.
    0:03:42 I moved back to the university.
    0:03:43 I took a job.
    0:03:47 I teach happiness at Harvard University and I apply all these things to my life and I
    0:03:52 write about it every single week in the Atlantic that says, here’s how you can use science
    0:03:53 to become a happier person.
    0:03:54 And you know what?
    0:03:56 I’m 60% happier than I was five years ago.
    0:03:57 It actually works.
    0:03:58 Wow.
    0:03:59 I love that.
    0:04:05 And so like you mentioned, you changed your career at 55 years old to focus on this work
    0:04:09 of happiness and to learn more about it and teach other people how to be happy.
    0:04:11 Talk to us about some of the work that you’ve done and the research that you’ve done in
    0:04:13 this area so far.
    0:04:17 One of the things that a lot of young people find, and I teach this in my happiness class
    0:04:21 at the Harvard Business School, is a lot of people think that their career is just going
    0:04:23 to be this straight line going up.
    0:04:27 But a lot of people are actually more spiral patterned people, which is to say that they’re
    0:04:31 like, they’re going to be happiest if they have a set of mini careers.
    0:04:32 That’s certainly the case with me.
    0:04:34 A lot of people figure that out too late.
    0:04:38 So I’ve had four different 10-year careers is really what it comes down to.
    0:04:43 I was a musician for a decade, a professional classical musician, most of it in Barcelona,
    0:04:44 in the symphony in Barcelona.
    0:04:48 Then I went away and got my education, got my PhD, and I was a college professor for
    0:04:49 10 years.
    0:04:50 And then I left all that behind.
    0:04:52 I was a CEO for 10 years.
    0:04:56 And so now I get this 10 years where I can actually write, speak, and teach, do research
    0:04:58 on the science of happiness.
    0:04:59 This is a 10-year block.
    0:05:00 Who knows?
    0:05:01 Maybe longer than that.
    0:05:04 So what I do in this is I teach a class.
    0:05:06 I teach classes on happiness at Harvard.
    0:05:08 I write an article every week.
    0:05:13 I write a column on the science of happiness at the Atlantic for about 500,000 people.
    0:05:18 I do about 175 speeches a year all over the country speaking about the science of happiness.
    0:05:22 And then I write a book every two years on some big new topic in happiness.
    0:05:25 Last time you and I talked, I’d written about how to get happier as you get older.
    0:05:31 And now I’ve got this book coming out about how you can actually build a happy life on
    0:05:35 fundamental pillars of what the science says are the pillars of true happiness.
    0:05:37 So that’s kind of how I structure my work.
    0:05:41 And the best part, Hala, is that the mission is I want to lift people up and bring them
    0:05:45 together using public education about love and happiness.
    0:05:48 And that makes me plenty happy.
    0:05:49 I love that.
    0:05:53 And I love this concept of, I think you call it a spiral career that you just mentioned.
    0:05:55 There’s a method to the madness.
    0:05:57 You’re not just like picking a random career.
    0:06:01 And can you talk to us about how you’re actually leveraging skills from your past experiences
    0:06:06 for this new endeavor that it’s not like you’re just totally starting from scratch, right?
    0:06:07 Yeah, for sure.
    0:06:10 The best way to think about this, and this is what I teach my students, is that there
    0:06:12 are four kinds of career patterns.
    0:06:16 The linear career patterns, you get out of school, you get a job, you only quit that
    0:06:18 job when you get a better job.
    0:06:22 And that better job uses all the skills that you have and you go up in sort of a stair step
    0:06:24 fashion for the rest of your career.
    0:06:25 That’s what strivers do.
    0:06:29 However, the other three career patterns, one is called the expert career pattern where
    0:06:31 you’re not going up like a rocket.
    0:06:32 You’re going up little by little by little.
    0:06:33 Why?
    0:06:38 Because you want a job that can support your hobbies and your relationships, and you want
    0:06:39 a lot of security.
    0:06:40 That was my dad.
    0:06:41 You know, my dad was a college professor.
    0:06:45 He was at the same college for 40 years and just little by little by little, he maybe
    0:06:49 got a one or 2% salary increase every year, but he was super secure and he knew what was
    0:06:50 going to happen.
    0:06:51 That’s the second pattern.
    0:06:56 The third pattern is called the transitory, and that’s what everybody’s parents, all of
    0:06:58 our viewers and listeners are worried.
    0:07:02 Their parents are worried because when they change jobs, it’s kind of lifestyle jobs.
    0:07:07 It’s like, I’m going to work as a waiter in Tucson and then a mover in North Carolina.
    0:07:10 And then I think I’m going to, who knows, then I’m going to go work for the Forest Service
    0:07:11 for a little while.
    0:07:16 And it’s just because I want to see different things or maybe I met a girl or whatever that’s
    0:07:18 going to make me move someplace.
    0:07:19 Those are lifestyle jobs.
    0:07:22 That’s not people watching young and profiting.
    0:07:26 The real big bulk of the audience that people don’t really know about, they think they’re
    0:07:29 linear, but they’re not happy on this kind of drive upwards.
    0:07:36 The spiral career where all of your skills actually build into the next flight of fancy,
    0:07:38 your next career, we’re going to do something big.
    0:07:41 Now, this might mean that sometimes you take less money.
    0:07:44 It might mean that for 10 years, you step back and you work part-time while you raise
    0:07:48 your kids and then you go back into a new career when you come out of it.
    0:07:52 But you build the career and here’s the spiral lifestyle.
    0:07:54 Your life is your startup.
    0:07:55 Your company’s not a startup.
    0:08:01 Your life is a startup and if you have a company, it’s an extension of the enterprise of you.
    0:08:05 And you got to think about your life creatively and dynamically and build it the way that
    0:08:06 you want to build it.
    0:08:08 That’s the spiral life.
    0:08:09 I love that.
    0:08:10 I think I fit into that category.
    0:08:12 And I know that work has a lot to do with happiness.
    0:08:14 We’ll talk about that in a bit.
    0:08:16 But first, how did you meet Oprah?
    0:08:19 How did she find out about your work and how did you end up writing this book together?
    0:08:20 Yeah.
    0:08:25 So Oprah Winfrey and I have been working together for more than a year at this point.
    0:08:30 And the reason is because she reads my call in The Atlantic and there’s half a million
    0:08:31 people reading it.
    0:08:33 So you don’t never know who’s reading your call.
    0:08:37 During the coronavirus lockdown, she was locked out like everybody else and she really got
    0:08:40 really interested in the science of happiness and started reading my call pretty carefully
    0:08:42 every single week.
    0:08:46 Then the last book came out, which you and I talked about about a year ago from strength
    0:08:49 to strength about building a life where you get happier and happier and happier as you
    0:08:50 get older.
    0:08:52 She read that in the first couple of days.
    0:08:54 It was published.
    0:09:00 And she called and she said, I have a, I mean, she didn’t, her podcast team called anyway.
    0:09:01 It’s not like she called them.
    0:09:02 This is Oprah Winfrey.
    0:09:03 And I’m like, yeah, and I’m Batman.
    0:09:04 It’s not like that.
    0:09:09 So she called and asked me to come on her podcast, Super Soul, which talks about books.
    0:09:11 She’s a huge reader.
    0:09:15 And I went on her podcast, we talked about the book and then I went on a web show that
    0:09:18 she’s got through Oprah Daley and we were like a house on fire.
    0:09:20 I mean, we see the world in the same way.
    0:09:24 I mean, our careers are here to lift people up and bring them together.
    0:09:26 And neither one of us is a kid.
    0:09:29 And we actually know what we want to do with our lives and we’re doing it just from different
    0:09:30 ways.
    0:09:35 Her and mass media and me and this more academic world of science and ideas.
    0:09:40 And we kind of, we got together socially a couple of times and finally she came up with
    0:09:44 the idea, why don’t we get this material, what’s your teaching your class at Harvard
    0:09:48 in front of millions of people, you know, millions of people who can realize that they
    0:09:53 can build a life they want with knowledge and changes in their habits.
    0:09:56 And so we wrote it over the past nine months or so.
    0:09:59 What a thrill, you know, passing chapters back and forth.
    0:10:03 She came up with a title, you know, we made a bunch of changes along the way and we read
    0:10:04 it in the studio.
    0:10:07 So anybody who wants to get this thing on audio, Oprah and I will read you to sleep
    0:10:08 with it.
    0:10:09 Oh my God, I love it.
    0:10:12 I didn’t realize that Oprah is part of the audiobook.
    0:10:13 That’s awesome.
    0:10:14 Oh yeah.
    0:10:15 Yeah.
    0:10:16 We both, we read our parts of the book for sure.
    0:10:17 And we go back and forth on it.
    0:10:21 She introduces things and we intersperse our, you know, it’s really super fun.
    0:10:22 That’s awesome.
    0:10:23 And who’s the book written for?
    0:10:24 Who’s the target audience?
    0:10:29 The target audience is anybody who actually is willing to build a life that they want.
    0:10:33 A lot of people, they say they want to get happier, but they don’t act that way.
    0:10:36 Anybody who wants to be in the serious business of building a better life.
    0:10:41 It’s all of these people, all these spirals and all these other people who realize that
    0:10:45 the enterprises themselves and the currency is not money in the enterprise of you.
    0:10:47 It’s love and happiness.
    0:10:49 That’s the currency of your startup.
    0:10:53 And if you want to get richer, that means you need to get happier and have more love.
    0:10:55 And that’s who this book is written for.
    0:10:57 This is not a, you know, a PhD dissertation.
    0:11:01 There’s a, there’s literally a thousand links in the end notes.
    0:11:06 So it doesn’t bother anybody to all of these super long-haired neuroscience journals and
    0:11:10 all that stuff that I do is not going to bother the reader at all.
    0:11:11 This is completely accessible.
    0:11:13 We have lots of people read it and say, yeah, I get it.
    0:11:14 Yeah, I get it.
    0:11:15 Right.
    0:11:18 But it’s only for people who want to learn about the serious business of themselves and
    0:11:20 take themselves on as a project.
    0:11:25 And the guarantee is if you do this stuff, the science doesn’t lie and my life doesn’t
    0:11:27 lie and Oprah has done it too.
    0:11:29 And this stuff really, really works.
    0:11:30 I love it.
    0:11:34 Can you talk to us about the struggle that Americans have with happiness?
    0:11:35 Like why is this a problem?
    0:11:38 Yeah, it’s a problem to begin with.
    0:11:42 You know, we see bad trends in happiness in the United States and in many developed countries
    0:11:43 around the world.
    0:11:45 Most rich countries are getting unhappier.
    0:11:50 It’s been a slight downward ticking trend since the late 1980s, early 1990s, and then
    0:11:52 it just tanked around 2008.
    0:11:55 And that was not really because of the financial crisis.
    0:11:58 It was because too many people were on social media.
    0:12:00 And social media just doesn’t give you happiness.
    0:12:01 It makes you lonely.
    0:12:04 It sets you up for social comparison with other people.
    0:12:11 You get a real deficit of a hormone, a neuropeptide that functions as a hormone called oxytocin,
    0:12:13 which is a hormone of bonding.
    0:12:15 You get a huge deficit of it.
    0:12:19 And so you tend to binge the social media because you want more, but you’re not getting
    0:12:20 enough.
    0:12:22 And so it’s kind of like filling up on burgers and fries.
    0:12:26 You can actually become overweight and malnourished simultaneously.
    0:12:28 That’s what happens with social media.
    0:12:31 It’s the junk food of social life.
    0:12:34 And so that really drove it down, especially among young women, actually.
    0:12:35 That was the worst.
    0:12:41 And then, of course, coronavirus came and coronavirus just tanked happiness even further
    0:12:43 and happiness hasn’t come back.
    0:12:45 So the real problem is that we have a happiness crisis.
    0:12:51 The second thing is that most people don’t understand even what happiness is.
    0:12:54 They think it’s a feeling, which it’s not.
    0:12:55 Feelings are evidence of happiness.
    0:12:57 They’re not happiness.
    0:13:01 That’s like the smell of the turkey is evidence of Thanksgiving dinner, but they’re not the
    0:13:02 same thing.
    0:13:03 That’s feelings and happiness.
    0:13:04 And so they need to understand it.
    0:13:09 And last but not least, too many people think that happiness is their destination and it’s
    0:13:10 not.
    0:13:11 It’s getting happier.
    0:13:14 As Oprah says, the goal is happiness.
    0:13:16 You got to make progress all along the way.
    0:13:18 That’s really what the goals have to be.
    0:13:20 So let’s dig deeper on this.
    0:13:21 Happiness is not a feeling.
    0:13:25 I know we talked about it last episode, but in case people didn’t listen to it, why is
    0:13:27 happiness not a feeling?
    0:13:32 Well, happiness is not a feeling because that would kind of leave it up to absolute chance.
    0:13:35 And it does have this vaporous quality to it.
    0:13:39 Happiness is the feeling I get when I’m doing the things that I enjoy or when I’m with the
    0:13:40 people that I love.
    0:13:42 Those things are true, but that’s not the happiness.
    0:13:45 That’s actually evidence that you’re experiencing happiness.
    0:13:48 And happiness is something you can actually define.
    0:13:50 Happiness is a combination of three distinct phenomena.
    0:13:56 And we know this because in the scientific research, we’ve been able to measure self-evaluations
    0:14:00 of people’s happiness that are living in different ways and they have different levels of these
    0:14:01 phenomena.
    0:14:04 Think of happiness as having three macro nutrients.
    0:14:09 So a lot of people who watch this podcast, they know that if you want to get healthy,
    0:14:14 you have to get abundance and balance of protein, carbohydrates, and healthy fats.
    0:14:15 That’s what they know.
    0:14:17 Those are the macro nutrients of all food.
    0:14:22 The macro nutrients of happiness are enjoyment, satisfaction, and meaning.
    0:14:23 And that’s what we have to maximize.
    0:14:28 And it turns out that all three of those things are super important and none of them are straightforward.
    0:14:30 We make tons of mistakes.
    0:14:33 And any one of those three, I can tell you about the mistakes that people make.
    0:14:37 And so that’s what we talk about in the book is how not to make those mistakes so that we
    0:14:42 can focus on enjoying life more, getting more satisfaction, and getting a life full of meaning.
    0:14:47 And when we do that through emotional self-regulation and walk away from trying to get the feeling
    0:14:52 of happiness all the time, then we’re not so distracted and then we can focus on the
    0:14:56 building blocks of a happy life, which we also talk an awful lot about.
    0:14:59 So let’s dig into macro nutrients since you already brought it up.
    0:15:01 Let’s start with enjoyment.
    0:15:03 You make it clear in your book that that’s not pleasure.
    0:15:06 So what’s the difference between enjoyment and pleasure and why do we have to make that
    0:15:08 distinction?
    0:15:09 Great question.
    0:15:12 So pleasure is what we call a limbic phenomenon.
    0:15:16 Now the limbic system is a part of the brain that was evolved before the prefrontal cortex.
    0:15:20 The prefrontal cortex is the bumper of brain tissue right behind your forehead.
    0:15:24 It’s the most evolved conscious human executive part of your brain.
    0:15:26 It’s your CEO inside your head.
    0:15:29 So that’s when Hollis says, this is the way I’m going to get to work today because I
    0:15:30 see this traffic.
    0:15:32 This is the guest I’m going to have on my show.
    0:15:35 Those are all prefrontal cortex kind of decisions.
    0:15:36 Now what motivates it?
    0:15:38 What motivates you to want to make decisions?
    0:15:44 And the answer is inputs, information, largely emotional information that’s coming to you.
    0:15:46 And that comes from your limbic system.
    0:15:52 Your limbic system is all about giving you emotions, anger, fears, sadness, disgust, joy,
    0:15:58 a sense of affection, surprise, interest, interest as a primary emotion.
    0:16:02 And all of that’s evolved so that you’ll survive and pass on your genes.
    0:16:03 It’s all evolved.
    0:16:06 But here’s the thing, the big mistake that a lot of people make, I don’t want to have
    0:16:07 bad feelings.
    0:16:08 Oh, yeah?
    0:16:09 Well, you’re going to die.
    0:16:11 You’re going to die unless you don’t have bad feelings.
    0:16:12 Why?
    0:16:13 Because they keep you alive every single day.
    0:16:18 You need fear, you need grief, you need sadness, you need anger.
    0:16:19 You need all these things.
    0:16:21 Now, they can be maladapted.
    0:16:23 You don’t need fear when you open up Twitter.
    0:16:24 That’s stupid.
    0:16:25 I get that.
    0:16:28 But the whole point is when a car is barreling toward you and you’re in a crosswalk, you better
    0:16:32 feel fear through the amygdala of your brain, which is part of your limbic system, and jump
    0:16:33 out of the way.
    0:16:36 So back to the conversation at hand.
    0:16:41 Pleasure comes from your limbic system because it sends a signal saying that’s a good thing
    0:16:45 to give you calories, to give you sexual partners, to give you all that kind of stuff.
    0:16:49 It gives you inputs on how to survive and pass on your genes.
    0:16:53 That’s not the secret to happiness because that’s the secret to addiction.
    0:16:57 That’s the secret to hitting the lever of pleasure again and again and again.
    0:17:02 To get enjoyment, which is a true source of happiness, you need the source of pleasure
    0:17:05 plus people plus memory.
    0:17:06 Why?
    0:17:07 Because you need relationships and memory.
    0:17:12 You need to have the experience of that pleasure in the prefrontal cortex of your brain, in
    0:17:14 the executive center of your brain.
    0:17:17 Here’s the way to think about it without all the neuroscience.
    0:17:21 If there’s something that gives you pleasure, don’t do it alone.
    0:17:24 If you’re doing it alone again and again and again, you’re going to do it compulsively
    0:17:26 and it will lead to addiction.
    0:17:29 That nobody has ever said, “You know the secret to my happiness?
    0:17:30 Methamphetamine.”
    0:17:32 Nobody’s ever said that.
    0:17:33 Nobody’s ever said that.
    0:17:38 Anything that you do behaviorally or chemically, the rule of thumb is add people and memories.
    0:17:43 You don’t have to get rid of anything, but add people and add good memories that you’re
    0:17:46 making and then you’ll get into a healthy lifestyle that give you enjoyment and that
    0:17:47 leads to happiness.
    0:17:51 A good example is don’t eat ice cream alone.
    0:17:56 If it gives you pleasure, go and have an ice cream date with a friend instead.
    0:17:57 Exactly right.
    0:18:01 If you eat ice cream alone, you’ll eat three times as much because you want the pleasure,
    0:18:03 the pleasure, the pleasure of hitting the lever.
    0:18:07 There’s a neuro modulator in the brain called dopamine that we’ve all heard about.
    0:18:10 That’s this anticipation of reward.
    0:18:13 When you’re by yourself looking for pleasure, you’ll hit that lever again and again and
    0:18:14 again and again.
    0:18:16 When you’re with people, you don’t.
    0:18:17 You actually don’t do that.
    0:18:19 Now, by the way, there are exceptions to this.
    0:18:25 Never drink alone, of course, but also make sure all your friends are not drunks because
    0:18:29 that’s the special case of where doing it together might actually make it worse.
    0:18:35 By the way, if you do that, you probably won’t have memories, so maybe I’ll just take this
    0:18:36 step.
    0:18:37 Awesome.
    0:18:39 Well, the next one is satisfaction.
    0:18:43 What needs to happen for people to actually feel satisfied and what are the common reasons
    0:18:47 for people to feel unsatisfied with their life?
    0:18:50 Yeah, so satisfaction is the joy you get after struggle.
    0:18:56 Now, young and profiting, you know what this is all about because you can defer gratification.
    0:19:00 If you want to be a successful person, you know how to defer gratification.
    0:19:05 I bet you everybody of the hundreds of thousands of people who are regular listeners to this
    0:19:07 podcast, they defer gratification.
    0:19:10 They’ve been doing it since they were kids.
    0:19:11 That’s why they’re listening to this particular podcast.
    0:19:12 I don’t have to tell you to do that.
    0:19:17 The problem is, and you’ll get the joy, the problem is it doesn’t last.
    0:19:18 That’s the problem with satisfaction.
    0:19:21 So Mick Jagger, I was saying, “I can’t get no satisfaction.”
    0:19:22 He’s actually still singing that.
    0:19:23 He’s like a hundred.
    0:19:29 That song has been popular literally since I was one and I’m 59 years old.
    0:19:30 That’s an old song.
    0:19:33 That’s a popular song because it speaks this truth.
    0:19:36 But the real truth is not that you can’t get no satisfaction.
    0:19:40 The real truth is you can’t keep no satisfaction.
    0:19:42 The problem is you get it and it goes.
    0:19:45 I get the promotion and then I’m struggling again.
    0:19:49 I get the raise and the day I enjoy it is the day I find out about it.
    0:19:52 Not even the day it shows up in my check.
    0:19:55 I think that if I get that relationship, it’s going to give me satisfaction forever and
    0:19:57 I’m actually kind of bored two weeks in.
    0:19:58 What’s wrong with me?
    0:19:59 And the answer is nothing.
    0:20:04 Your brain is not evolved to let you enjoy things forever because if you did enjoy things
    0:20:07 forever, you wouldn’t actually stay on the wheel.
    0:20:08 You wouldn’t keep running.
    0:20:12 You’d end up admiring something wonderful and beautiful in your life while a tiger
    0:20:15 sneaks up behind you and makes you lunch.
    0:20:17 You’ve got to be ready for the next set of circumstances.
    0:20:23 So nature makes you think you’re going to enjoy things forever, but you don’t and you
    0:20:24 never figure it out.
    0:20:26 So here’s the workaround.
    0:20:30 Here’s that glitch in the matrix that we can exploit.
    0:20:33 Real satisfaction is not about having more.
    0:20:34 That’s the formula most people have.
    0:20:35 More, more, more.
    0:20:36 How do I get satisfied?
    0:20:37 More, simple, right?
    0:20:39 No, no, no.
    0:20:44 Efficient is all the things that you have divided by the things that you want.
    0:20:45 Now think about that.
    0:20:47 Everybody remembers their high school fractions.
    0:20:50 You got a numerator, you got a denominator.
    0:20:55 If you want the number to go up, the inefficient way to do it is to increase the numerator.
    0:21:00 The really efficient way to increase the number is to decrease the denominator.
    0:21:03 You don’t need to manage more, more, more, more, more.
    0:21:06 That’ll take care of itself, young and profiting strivers.
    0:21:08 You need to want less, less, less, less, less.
    0:21:12 You need to want less strategy in life.
    0:21:13 Ready for that?
    0:21:14 That’s not a bucket list.
    0:21:17 That’s a reverse bucket list that we’re talking about.
    0:21:20 And if you even think about that, your life is going to start to change and you’re going
    0:21:22 to start to get happier.
    0:21:24 That’s satisfaction.
    0:21:26 Let’s hold that thought and take a quick break with our sponsors.
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    0:26:10 The third macro nutrient is purpose, and you say this is the most important one.
    0:26:14 You say that we can make it to you without enjoyment and even without satisfaction, but
    0:26:15 without purpose.
    0:26:16 We’re utterly lost.
    0:26:18 Why is that?
    0:26:20 Yeah, people are made for meaning.
    0:26:26 This is sort of the divine element in human life, is that we have to have a sense of why
    0:26:31 we’re here, of why things happen in our lives, the direction that our life is going so that
    0:26:32 we can make progress.
    0:26:34 Otherwise, we’ll just kind of go in circles.
    0:26:39 And last but not least, we need this feeling like it would matter if we weren’t here, that
    0:26:40 sense of significance.
    0:26:44 Now, a couple of things about meaning.
    0:26:49 Meaning to find a sense of meaning in life requires a lot of pain, and this is the biggest
    0:26:51 mistake that a lot of young people make.
    0:26:54 If you went back to 1969 to Woodstock, I wasn’t there.
    0:26:59 I was a little kid, you know, I was like four, and my parents wouldn’t let me go because
    0:27:01 they were squares, right?
    0:27:05 The hippies used to say if it feels good, do it, right?
    0:27:07 That’s awful life advice.
    0:27:11 That’s like life ruining life advice because you’re hitting a pleasure lever over and over
    0:27:12 and over and over again.
    0:27:16 And a lot of hippies wound up ruining their lives, but we’ve got an equally anti-hippie
    0:27:21 message today that’s equally dangerous, which is if it feels bad, make it stop.
    0:27:26 If I’m suffering, there’s something wrong with me and I got to go get treated immediately.
    0:27:27 Now, I got it.
    0:27:30 There are certain things with anxiety and depression that people have to take care of,
    0:27:33 but the truth is suffering is really normal.
    0:27:37 And if you’re trying to do hard things and you’re trying to live your life like an enterprise,
    0:27:42 you’re going to suffer a lot and you got to suck it up because that’s the only way that
    0:27:43 you’re going to find meaning.
    0:27:48 It’s the only way you’re going to get strong and resilient is by going, bring it on.
    0:27:49 That’s super important.
    0:27:53 The second thing that’s worth keeping in mind is that people don’t know the questions to
    0:27:56 answer to find their sense of meaning.
    0:27:59 And so they’re just kind of hoping that meaning will find them and it’s not true.
    0:28:04 So I actually have a little test to see if somebody has a sense of meaning in their life
    0:28:08 and I have a project for everybody watching us if they want their life to have more meaning.
    0:28:09 Okay, you ready?
    0:28:10 Yeah.
    0:28:11 Okay.
    0:28:14 Because my average student is 28 years old and I bet you the average age person who’s
    0:28:16 watching and listening to us right now is 28.
    0:28:18 So this is like, you’re perfect.
    0:28:19 Okay.
    0:28:22 You need answers to two questions.
    0:28:23 Here’s the quiz.
    0:28:26 If you don’t have answers that you really believe to these two questions, there’s a meaning
    0:28:31 problem, but that’s actually an opportunity for you to go on a quest, a vision quest to
    0:28:33 find your answers to these two questions.
    0:28:37 So I’ll go slow because I know people are getting out pencils on this, the two question
    0:28:38 test.
    0:28:40 There’s no right answers, but you have to have answers.
    0:28:42 Question number one, why are you alive?
    0:28:47 You’ve got to have an answer and a lot of people are like, I don’t know, sperm and an
    0:28:48 egg.
    0:28:49 I don’t know.
    0:28:51 You know, stork beats me.
    0:28:52 Why am I alive?
    0:28:55 And there’s two ways to answer that either.
    0:28:56 Why were you created?
    0:28:59 What cosmic entity created you or what are you on earth to do?
    0:29:03 There’s two ways to answer that question, but you’ve got to have one answer the other.
    0:29:04 Here’s the second question.
    0:29:05 Now it gets heavy.
    0:29:09 For what would you be willing to die today?
    0:29:13 This is a showstopper for a lot of people because a lot of people is like, nothing really is
    0:29:16 like, I wish there was something, but I don’t know.
    0:29:20 I mean, and you can make stuff up so you look good and noble, but you know, this is an internal
    0:29:21 question.
    0:29:23 It’s really a question that’s written on somebody’s heart.
    0:29:29 So then if you don’t have answers, real answers, there’s an issue, but it’s a huge opportunity.
    0:29:32 These are the questions to find your answers to.
    0:29:33 You got to go look it.
    0:29:34 You got to discern this.
    0:29:38 You know, I’ve seen this with my kids, you know, my kids are in their 20s.
    0:29:39 My middle son, his name is Carlos.
    0:29:41 He’s a good dude.
    0:29:42 He’s all about it.
    0:29:45 But you know, in high school, he was like a lot of, you know, teenagers, he was kind
    0:29:51 of looking for himself and he wasn’t even having fun, which is the problem, right?
    0:29:53 And the reason is because he didn’t have a sense of meaning in his life.
    0:29:57 So when he’s graduating from high school, I did what I do with all of my kids, which
    0:30:00 is your life is an enterprise.
    0:30:01 You’re the startup entrepreneur.
    0:30:03 I’m VC, right?
    0:30:05 And since I’m VC, I get a business plan.
    0:30:07 If I’m going to invest, I get a business plan.
    0:30:08 So go write your business plan.
    0:30:10 It’s super fun being my kid, right?
    0:30:13 How I bet your West is like, too bad Brooks is not my dad yet, right?
    0:30:14 No.
    0:30:16 And I made them when they were juniors in high school, write their business plan.
    0:30:19 And that was going to be really what they thought the next 10 years of their life was
    0:30:20 going to look like.
    0:30:24 No actual business sticks to its business plan, but you have to have a business plan
    0:30:26 so you have intention is the whole point.
    0:30:29 And if it was not original enough, I sent it back for revision.
    0:30:34 So Carlos’s business plan goes back for like six rounds of revisions because, you know,
    0:30:35 he was like, I don’t know.
    0:30:36 I guess I’ll go to college.
    0:30:38 And I’m like, no, you’re not, no, you’re not.
    0:30:39 You hate school.
    0:30:40 I mean, you go to college.
    0:30:43 I didn’t go to college till I was 30.
    0:30:46 So I know that it’s fine, but I need something original.
    0:30:50 He’s like, you know, I want to find the answers to those questions.
    0:30:54 And I think I’m going to find those alone outside, working with my hands.
    0:30:56 I said, okay, I’m listening.
    0:30:58 And so I knew his business plan when he was going to be a farmer.
    0:31:06 Now there’s no farmers in my family for like 125 years or college professors or musicians.
    0:31:07 You know, it’s like farming.
    0:31:10 So he gets a job as a dry land wheat farmer in Idaho.
    0:31:14 I think he’s picking rocks out of the soil.
    0:31:20 He’s making 15 bucks an hour, but he’s working so many hours mending fences, driving a combine.
    0:31:21 He’s making a bunch of money.
    0:31:23 And then the second part of his plan kicks in.
    0:31:26 He joins the Marines at 19.
    0:31:27 Boom.
    0:31:30 I mean, it goes to basic training and infantry training battalion.
    0:31:35 And then, you know, then he becomes a scout sniper, which is a branch of the special forces.
    0:31:43 And now my son, 23 years old, married, Corporal Carlos Brooks, scout sniper, US Marine Corps.
    0:31:44 And I asked, yeah, I know.
    0:31:45 And it’s like, that’s all him.
    0:31:46 It’s not me.
    0:31:50 It’s like, I’m not a military guy, but I asked him and he’s got his answers.
    0:31:51 It’s not my answers.
    0:31:52 Why are you alive?
    0:31:54 Because God made me to serve.
    0:31:56 For what would you be willing to die?
    0:32:01 He says, for my faith and for my family and for my friends and for the United States of
    0:32:02 America.
    0:32:03 Boom.
    0:32:04 Mic drop.
    0:32:08 And again, people watching us, you might be like, yeah, that guy’s drinking the Kool-Aid.
    0:32:09 Okay.
    0:32:11 But those are his answers.
    0:32:16 And he’s, Holla, he’s happy because he found his answers.
    0:32:21 So something, as I was reading these macro nutrients and learning more about them, I
    0:32:25 realized that you’re really a proponent of hard work and not cutting corners, right?
    0:32:26 This isn’t easy.
    0:32:30 Again, it’s not pushing the pleasure button and getting a dopamine rush.
    0:32:33 This is about hard work and doing the work.
    0:32:34 Is that right?
    0:32:35 Yeah, for sure.
    0:32:36 For sure.
    0:32:37 And everything in life is really about that.
    0:32:39 But the whole point is, I don’t have to convince your audience.
    0:32:43 I mean, I have to convince a lot of, a lot of audiences, I don’t have to convince your
    0:32:46 audience that hard work is awesome.
    0:32:47 Hard work is the best.
    0:32:48 It’s so fun.
    0:32:50 It’s so satisfying.
    0:32:52 It’s such a big payoff.
    0:32:55 And furthermore, the discipline is the kind of thing where you get just so much better
    0:32:56 at it.
    0:32:59 And so one of the things that I do with a lot of young people is I really work on their
    0:33:04 discipline so they can get into the space where hard work gets more fun and is more
    0:33:05 interesting.
    0:33:07 And I’ll give you an example of how I do this.
    0:33:12 For almost everybody, you have to divide up your day between grunt work and creative
    0:33:13 work.
    0:33:17 And for you, for sure, you have this big popular podcast.
    0:33:21 And part of your day is stuff that you can do without a lot of creativity.
    0:33:24 And part of your day, you need tons of creativity and ideas.
    0:33:27 Put the creative part of your work from 8 to 11 in the morning.
    0:33:28 And here’s how to do it.
    0:33:33 Here’s how I actually had it neurochemically set yourself up for this with pure discipline.
    0:33:39 If you want a three-hour window of pure creativity, you have to maximize the dopamine to your prefrontal
    0:33:40 cortex.
    0:33:45 This is the neurotransmitter of the anticipation of reward and focus and creativity.
    0:33:48 It’s an amazing thing, but you have to optimize it.
    0:33:51 The way to do that, if you’re going to do that at 8 o’clock or 7.30 in the morning,
    0:33:54 which is the best time to do it, get up at 4.45.
    0:34:00 I kid you not, 4.45 in the morning every day, work out usually resistance training from
    0:34:03 5 to 6 without taxing your creativity.
    0:34:06 Don’t listen to me giving a neuroscience lecture while you’re working out.
    0:34:08 Plus, actually, when you’re doing lifts, your blood pressure will go up too much and you
    0:34:11 won’t be able to concentrate and you’ll miss the most important parts.
    0:34:17 5 to 6, take a shower, do your meditation or your prayer or whatever your concentrated
    0:34:20 spiritual or philosophical work is.
    0:34:22 Maybe you’re reading the Stoic philosophers.
    0:34:24 That’s when you use that particular time.
    0:34:26 Then take your caffeine.
    0:34:29 Make sure you haven’t had any caffeine until that point.
    0:34:32 Tank up on caffeine and you will be in the zone.
    0:34:34 Phone off.
    0:34:35 No distractions.
    0:34:38 You’ll get three solid hours.
    0:34:41 People will be like, “How are you getting all this done?”
    0:34:44 The answer is that.
    0:34:46 That’s actually how you do it.
    0:34:52 Discipline leads to hard work, leads to results, leads to great fun and good times.
    0:34:54 I love that morning routine.
    0:34:58 Another key concept in your book is happiness is a choice.
    0:35:02 You give a story about your mother-in-law, I believe.
    0:35:05 Can you please tell us that story?
    0:35:07 My mother-in-law, she died last year at 93.
    0:35:08 Oh, sorry.
    0:35:13 She had a good long life, but it didn’t look like things were going to go really well for
    0:35:14 her.
    0:35:17 Early on, she grew up in Spain.
    0:35:18 She’s Spanish.
    0:35:19 My wife is Spanish.
    0:35:21 All of my in-laws are in Spain.
    0:35:24 She experienced the Spanish Civil War up close and personal.
    0:35:28 Her father was a surgeon for the Republican side of the Spanish Civil War, which was the
    0:35:31 people that were fighting the fascist dictatorship.
    0:35:33 Their side lost.
    0:35:35 He was a battlefield surgeon.
    0:35:36 He was accused of something.
    0:35:39 Anyway, he spent a bunch of time in prison after the war in the Canary Islands, which
    0:35:42 is where my mother-in-law wound up growing up.
    0:35:43 Sounds sad.
    0:35:44 Sounds hard.
    0:35:49 It turns out, tons of people around, lots of, you know, her parents loved each other.
    0:35:51 They saw their father every day, even though he’s in prison.
    0:35:54 She had a super great childhood despite these adverse circumstances.
    0:35:56 Okay, good news so far.
    0:35:57 Okay.
    0:36:02 It turns out that because of her father, that the guy in the next jail cell over introduced
    0:36:06 my mother-in-law, when she was a teenager, to a guy she fell in love with, who became
    0:36:07 her husband.
    0:36:08 Even better, right?
    0:36:11 Turns out he wasn’t a super good husband, and this is an old story.
    0:36:16 So, the Spanish Civil War doesn’t set back her happiness, but getting married does.
    0:36:22 So, he runs off multiple times, finally leaves definitively with another woman when my wife
    0:36:24 is six.
    0:36:27 No child support, poverty, and the lights are shutting off.
    0:36:28 It’s just the worst.
    0:36:32 And furthermore, she was, for whatever reason, still in love with the guy.
    0:36:35 So my wife said that when she was a little girl, she would see her mother at the window
    0:36:36 crying.
    0:36:37 She might see him as he went past.
    0:36:38 It was just awful.
    0:36:42 She said, “Okay, so this goes on for a number of years until,” and I learned about this later
    0:36:45 for my mother-in-law because she and I were really, really close.
    0:36:48 I was as close to my mother-in-law as to my own mother.
    0:36:49 I loved her so much.
    0:36:52 And I knew her for, I’ve known her for, I’ve been married 32 years.
    0:36:54 So, of course, I knew her for decades.
    0:37:00 She said that when she was 45 years old, she woke up one day and she had this flash of
    0:37:01 realization.
    0:37:06 She had been hoping and waiting for the whole outside world to change so that she could
    0:37:08 get happier.
    0:37:10 She said, “I can’t do that.
    0:37:11 I can’t change the whole world.
    0:37:14 I can only change one thing, me.”
    0:37:19 So she started thinking to herself, “What could I change about me that would change my circumstances?”
    0:37:20 She thought about it.
    0:37:25 She thought, “Well, you know, the problem is I am still stuck on being an appendage to
    0:37:27 that guy and he’s gone.
    0:37:29 I need to actually become independent.”
    0:37:31 So she went back to college.
    0:37:32 She got her teaching degree.
    0:37:37 She became a teacher in the public schools, teaching super marginalized immigrant kids
    0:37:41 in like the worst neighborhood in Barcelona where they lived at that time.
    0:37:46 And the result is over the next few decades, she had a career she loved, kids she loved,
    0:37:49 women that adored her that she worked with.
    0:37:52 And about 14 years later, she’s a weird thing, Hala.
    0:37:57 Her husband wanted to come back and the reason is because she was different.
    0:38:00 She was like independent and she had it going on.
    0:38:01 He’s like, “Can I come home?”
    0:38:04 I’m sure that the other woman had thrown him out, by the way.
    0:38:09 Anyway, when I come home and she thought about it, she’s like, “I don’t need this,
    0:38:10 but I want it.”
    0:38:14 And she invited him home and their marriage was great until the end.
    0:38:17 He died in ’89 and by the end, her health was terrible.
    0:38:18 So she was bedridden.
    0:38:20 He was doing all the cooking.
    0:38:21 He would lift her into bed.
    0:38:22 He loved her.
    0:38:23 He took care of her.
    0:38:29 And so she said, in the end, she said, “You know, we had 54 really wonderful years of
    0:38:30 marriage.
    0:38:32 Of course, we were married 68 years.
    0:38:36 But it was pretty rough for those 14 when he was gone.
    0:38:41 But the 54 years that we had that were really beautiful, especially the last ones were wonderful.
    0:38:47 That was because she built the life that she wanted around four basic pillars, her faith,
    0:38:52 her family life on her terms, including her marriage, her friendships, which were her
    0:38:57 friends, and getting a job where she served other people and earned her success.
    0:39:01 And those are the four pillars that all of us need to build our lives on as well.
    0:39:04 So I hope we get to touch a little bit on those pillars.
    0:39:08 I know we did touch on the work pillar earlier in this conversation.
    0:39:11 Really by the end, we get time to talk about the other three, but first I want to talk
    0:39:16 about some tactical ways that we can improve our happiness right away.
    0:39:19 One of the ways you say is learning how to better manage our emotions.
    0:39:24 So first of all, why is it important for us to be more aware of our negative feelings
    0:39:25 and emotions?
    0:39:29 And why are those negative feelings and emotions actually not a bad thing?
    0:39:30 Yeah.
    0:39:32 So to begin with, you die without them.
    0:39:35 You die without the bad feelings because your bad feelings are alarms that something’s
    0:39:39 going on that you got to pay attention to, but they’re maladapted in modern life.
    0:39:45 We have the same physiological stress reaction to being chased by a tiger and getting a really
    0:39:46 bad tweet.
    0:39:51 I mean, that’s not normal that we have the same, but because we’re very kind of rudimentary
    0:39:54 creatures and we’re not adapted to the modern environment very well.
    0:39:58 So that means that we don’t need to regret our bad feelings, our bad emotions or our
    0:39:59 negative emotions.
    0:40:05 What we need to do is to understand them, to manage them so we can learn and grow from
    0:40:06 them.
    0:40:07 That’s the goal.
    0:40:09 The goal is not to eradicate them because we don’t want to die and we actually need
    0:40:13 them, but we got to make sure that we have enough knowledge so that when they’re maladapted
    0:40:19 or they’re becoming a source of rumination and even mental illness that we have the knowledge,
    0:40:23 the self-knowledge and practice and techniques that we can actually treat ourselves a little
    0:40:27 bit without feeling so helpless all the time or God forbid turning the substances which
    0:40:30 so many people do to numb themselves.
    0:40:34 So that’s really why emotional self-regulation is so critically important.
    0:40:36 Now here’s basically how it works.
    0:40:38 We already talked about the limbic system and emotions.
    0:40:43 These are simply, they’re signals that come to the very ancient part of your brain, you
    0:40:48 know the brain stem and all that that says something’s moving around you, you smelled
    0:40:53 something, you heard something, that sends a signal to your limbic system that that should
    0:40:58 turn into an emotion which is a machine language that will deliver to your prefrontal cortex
    0:41:00 so that you can react.
    0:41:02 It’s a relay, this limbic system.
    0:41:07 If you don’t actually use the relay, if you don’t actually figure out what your emotions
    0:41:11 are so you can react the way you want, then you’ll just be a limbic, you know, you feel
    0:41:16 angry, you yell, you feel sad, you cry, you see something funny, you burst out laughing.
    0:41:17 It’s like a little kid.
    0:41:18 Is that monkey brain?
    0:41:20 Is that the same thing as monkey brain?
    0:41:24 Well monkey brain is one that just can’t focus on anything for any period of time.
    0:41:28 That’s really not here all the time, but it is a monkey brain for sure.
    0:41:32 I mean the whole point is it’s kind of like emotions are ghosts and the ghosts are running
    0:41:36 the show or maybe it’s, you know, the CEO’s in front but the CEO’s not paying attention
    0:41:40 and you know the workers are running around the company doing whatever they want without
    0:41:41 a leader.
    0:41:46 So the way to deal with this is you need to move the experience, you need the emotions
    0:41:50 but you need to move the experience of the emotions into the prefrontal cortex of the
    0:41:52 brain and there’s a bunch of ways to do that.
    0:41:57 That’s called medic cognition, being aware of your own thinking, being aware of your
    0:41:59 own emotions, medic cognition.
    0:42:01 How do we do it?
    0:42:05 Number one, you got to put time between your emotions and your reactions and you have to
    0:42:08 experience them in the executive centers of your brain.
    0:42:12 That’s why when you learn to meditate, one of the things you’ll do, and I’ve studied
    0:42:16 meditation for years and years and years and years and one of the classic meditation techniques
    0:42:20 is to say, I’m going to look at myself as if I were another person.
    0:42:24 So you sit in meditation in the quiet of your room and you say, Hala is feeling sad right
    0:42:25 now.
    0:42:27 Why is Hala feeling sad right now?
    0:42:28 Nothing happened.
    0:42:29 Oh yes, indeed.
    0:42:30 Well, that’s an interesting feeling, isn’t it?
    0:42:33 I think that’s actually an overblown feeling.
    0:42:35 You might be related to something else and you look at yourself analytically.
    0:42:41 That’s a really good way to use sitting in meditation, journaling, outstanding.
    0:42:44 You can’t write something unless it’s in your prefrontal cortex and so writing about your
    0:42:49 feelings just yourself and then burning the notes if you need to, super important.
    0:42:52 I mean, there’s all kinds of ways.
    0:42:53 Therapy is supposed to do this.
    0:42:57 If you have a therapist who says, I’m going to teach you about you, two thumbs up.
    0:43:01 If you have one who says, I’m going to solve your problem, run because that’s actually
    0:43:02 not going to be useful to you.
    0:43:04 Prayer is incredibly useful.
    0:43:10 People who have traditionally religious practices sitting in prayer and asking God to help you
    0:43:14 with your emotions is moving them into the prefrontal cortex of your brain.
    0:43:17 And then once in your prefrontal cortex, you’ve got choices, man.
    0:43:20 I mean, you can decide how to react.
    0:43:22 You can substitute one emotion for another.
    0:43:26 You can decide to disregard emotions by simply observing the outside world.
    0:43:30 You got a whole repertoire of ways that you can manage yourself.
    0:43:33 Metacognition to me is very, very interesting.
    0:43:37 So basically you’re observing things as if they’re happening to somebody else.
    0:43:39 You mentioned journaling, right?
    0:43:43 So let’s talk about that because I thought that was a really cool strategy to try to do
    0:43:44 this.
    0:43:49 How can we learn from traumatic experiences through journaling?
    0:43:52 The problem with a lot of traumatic experiences for people is that they’re a ghost in the
    0:43:54 brain.
    0:43:55 They’re unsupervised.
    0:44:02 The memories, the sensations, they’re purely limbic and they’re uncomfortable so the natural
    0:44:04 tendency is to want to make them go away.
    0:44:09 Now some people make them go away by numbing them with drugs and alcohol or other kinds
    0:44:13 of behaviors that are compulsive and addictive and not good.
    0:44:18 Other ways to do that are to kind of accept them but never really to analyze them very
    0:44:23 much at all to kind of identifying oneself as a victim to get kind of the victim identity.
    0:44:27 This is a very unhealthy thing to do that leads to a lot of misery.
    0:44:30 By the way, when you’re a victim, you tend to make a lot of misery around you.
    0:44:35 That’s when you go into the, you get radical politics and you spend too much time on social
    0:44:39 media and it’s like, “Don’t do that,” then you’re going to spread your misery around.
    0:44:44 The way to deal with this, and sometimes it’s very important to have the help of a therapist
    0:44:48 to do this, is to say, “I want to understand these feelings that I’m actually having.”
    0:44:52 It doesn’t mean you have to recreate the feelings, no, there are plenty there, but to look at
    0:44:54 these things from a certain remove.
    0:44:58 To say, “This thing is really, really on my mind.”
    0:45:01 What exact, to name the emotion that you’re actually feeling, it’s like, “I’m feeling
    0:45:05 residual fear every time this thing comes up.
    0:45:08 I’m feeling real sadness about something that happened to me.”
    0:45:13 And to say, not to think about the event but to think about the sadness itself, to really
    0:45:17 think about the fear itself, to think about how it makes you feel in the pit of your stomach,
    0:45:21 that it raises your blood pressure and your cortisol and your stress markers, that is
    0:45:24 doing all this stuff and really notice that.
    0:45:27 You don’t need to go over the source of your fear because you’ve gone over that a billion
    0:45:30 times, but to go over the sensation itself.
    0:45:35 Then actually, you’re understanding that feeling in your executive centers, and that’s
    0:45:39 your CEO being alerted that your leader needs to be a leader.
    0:45:45 We’ll be right back after a quick break from our sponsors.
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    0:50:06 code profiting.
    0:50:10 I want to talk about mirrors, because that was one of the most fascinating things that
    0:50:15 I read in your book, was the fact that we need to be more about other people and less
    0:50:17 focused about ourselves.
    0:50:21 You say to avoid mirrors and even digital mirrors, like Googling ourselves, Self View
    0:50:25 on Zoom, social media mentions and things like that.
    0:50:26 I thought that was really interesting.
    0:50:27 Can you tell us about that?
    0:50:28 Yeah.
    0:50:32 There’s a lot of philosophical work and even work from Buddhism and other religions about
    0:50:39 what’s called the “I-self” and the bliss that actually comes when we decide, metacognitively,
    0:50:44 to disregard all of the inputs, all of our feelings and of themselves, so that we can
    0:50:47 be in the state of looking outward.
    0:50:50 There’s a phrase in the New Testament to the Bible, the Christian Bible, “judge not
    0:50:52 lest ye be judged.”
    0:50:58 That basically is when you’re going around saying, “This coffee is bitter and crummy,
    0:51:02 and this traffic is terrible,” and you’re just judged, judged, judged, judged.
    0:51:08 You’re basically giving the world and you’re giving permission to everybody to be judged.
    0:51:13 It’s all social comparison, and then it’s looking in mirrors, and it’s just life is
    0:51:15 misery.
    0:51:20 The way to get around this is to have a strategy of actually not thinking about yourself or
    0:51:25 referring to yourself, and the right way to start is by manually getting rid of the mirrors
    0:51:26 in your life.
    0:51:31 I work with a guy, pretty consistently now, he’s a pretty well-known guy, who in an earlier
    0:51:37 part of his life, until his late 20s, he was a fitness influencer and a fitness model.
    0:51:44 I mean, this is serious, to do that, you have to have discipline beyond what is actually
    0:51:50 even healthy, to be sure, because single-digit body fat all year round, really high muscle
    0:51:51 mass all year round.
    0:51:55 He didn’t want to take PEDs, meaning he never could eat anything that he wanted.
    0:51:56 He always had to have his fitness on point.
    0:52:01 I mean, he was in social media, and he was in magazines and the whole deal, and he was
    0:52:02 completely miserable.
    0:52:07 He went 10 years not eating anything that he liked, and I was feeling grumpy and feeling
    0:52:08 sort of sad.
    0:52:13 And the truth is, you will mess up your hormones if you sit at single-digit, men, if men sit
    0:52:17 at single-digit body fat, or women are under 18% body fat for extended periods of time,
    0:52:20 you’re going to mess up your hormones, and that’s going to mess up your emotional life,
    0:52:21 and that was what was going on for him.
    0:52:26 So he figured out that what he needed to do was to get away from this addiction to his
    0:52:27 image.
    0:52:31 He was addicted to his image, and so many people are, they’re like, “I’m going to check my
    0:52:32 mentions.”
    0:52:33 That’s dopamine, by the way.
    0:52:34 It’s a dopamine hit.
    0:52:38 Did people like my post, you know, whatever happens to me, did I get new followers?
    0:52:41 Yadda, yadda, yadda, that’s the way that whole thing works.
    0:52:42 So here’s what he did.
    0:52:45 He actually, he’s a fitness influencer, mind you.
    0:52:46 He got a new job.
    0:52:52 You know, he actually got a job that didn’t require that he be naked all the time, basically.
    0:52:57 And he took all of the mirrors out of his house, 100% of the mirrors out of his house,
    0:53:00 and then he showered in the dark for a year.
    0:53:03 So he didn’t know if he had abs.
    0:53:07 For a lot of people watching this, they’re like, “Yeah, yeah, yeah, I don’t have that
    0:53:08 problem.”
    0:53:09 Well, you do.
    0:53:10 You do.
    0:53:12 It’s probably the mentions on your social media, and you’re hitting the app too much.
    0:53:16 And so probably you need to get the app off your phone, make it harder to look at, and
    0:53:20 put a moratorium on looking at any of your mentions, and then limit your social media
    0:53:23 to a total of 30 minutes a day across all platforms.
    0:53:27 And trust me, your outlook on life is going to change because you’re going to be focused
    0:53:31 outward and not inward so very much, and you’re going to get happier.
    0:53:33 And it sure as Hall and I are sitting here.
    0:53:34 You’re going to get happier.
    0:53:35 Yeah.
    0:53:39 So I guess a part of that is a little bit confusing to me because I always feel like
    0:53:42 when you look your best, you dress your best, you’ve got like for girls, you put on your
    0:53:45 makeup, you feel confident, you feel happy.
    0:53:48 So for me, also, isn’t there a balance?
    0:53:52 Because if you totally don’t care about that, could you also be unhappy because you’re not
    0:53:55 presenting yourself in the best way?
    0:53:56 Yeah.
    0:53:58 I recommend presenting yourself in the best way, but not looking at yourself.
    0:53:59 That’s what it comes down to.
    0:54:00 Not looking at yourself.
    0:54:01 Yeah.
    0:54:02 Not looking at yourself.
    0:54:03 Yeah.
    0:54:04 I mean, it’s like, sure, I’m going to put on a nice suit and I’m going to go out and I’m
    0:54:05 going to give a speech.
    0:54:08 You know, I’m going to make sure that my shoes are shine just because I want to make a good
    0:54:09 impression on people.
    0:54:11 I want to make a professional impression on people.
    0:54:15 But let’s also think about what we’re trying to do to not go too far.
    0:54:19 If you’re a married person, you shouldn’t be trying to do everything you can to attract
    0:54:22 a person that’s not your spouse.
    0:54:23 It’s kind of productive.
    0:54:26 All it is is sheer ego and mirrors is what it comes down to.
    0:54:30 So absolutely, look your best to be productive and so you can feel professional and you
    0:54:33 can feel kind of spiffed up and that’s great.
    0:54:36 But stop looking at yourself is the whole idea.
    0:54:40 You’re going to go crazy doing that and furthermore, you’re going to miss life.
    0:54:41 You’re going to miss everything.
    0:54:44 You’re going to be looking in the mirror and it’s like, you know, Haley’s comet is going
    0:54:45 past.
    0:54:48 Here’s like a little story to remember about this.
    0:54:50 There’s this old Zen Buddhist koan.
    0:54:52 A koan is a riddle.
    0:54:57 The Zen Buddhist monks will train their junior monks by giving them these like perplexing
    0:54:58 little stories that they’re supposed to think about.
    0:55:01 And that’s how they learn Zen Buddhism based on these riddles.
    0:55:02 There’s one that does this.
    0:55:07 There’s a story of a junior monk is walking down the road by himself, a path in the forest,
    0:55:10 and there’s a senior monk, an old man coming toward him and he recognizes him.
    0:55:14 And the junior monk says, “Where are you going?”
    0:55:16 And the senior monk says, “I’m on a pilgrimage.”
    0:55:20 Pilgrimage, young man says, “Wow, where’s your pilgrimage taking you?”
    0:55:23 And the senior monk says, “I don’t know.”
    0:55:26 And the junior monk says, “Why don’t you know?”
    0:55:31 And the senior monk says, “Because not knowing is the most intimate form of knowledge.”
    0:55:34 Now, here’s the key thing.
    0:55:35 Here’s the point.
    0:55:41 Not knowing where your life is going to take you requires that you be looking outward and
    0:55:43 being open to adventure.
    0:55:46 And if you’re looking in the mirror, checking your mentions and like me, me, me, me, me.
    0:55:49 First of all, it’s boring, boring, boring.
    0:55:51 But the second thing is you’ll go mad.
    0:55:55 And third and last but not least, you’re going to miss the most interesting things in life
    0:55:57 because not knowing is the most intimate.
    0:55:58 Yeah.
    0:56:02 So it’s important to observe life, but you also say it’s important not to judge.
    0:56:07 Can you define what judging is and how we can avoid it if we have that bad habit?
    0:56:08 Yeah.
    0:56:10 Judging is actually not outward.
    0:56:12 Judging looks like you’re looking outward.
    0:56:16 Judgment is all inward because when you judge something, it’s your opinion.
    0:56:19 It’s your cast on what you’re looking at, right?
    0:56:22 So if you can go an hour, just try, it’s super hard.
    0:56:25 You go an hour and not say, I hate this traffic.
    0:56:26 This traffic is terrible.
    0:56:31 Say, the traffic is unusually heavy today, no judgment, right?
    0:56:34 This coffee has a strong bitter flavor.
    0:56:35 Not I hate this coffee.
    0:56:36 What crummy music.
    0:56:38 Say, I haven’t heard this music before.
    0:56:42 It’s not the kind of music I usually listen to.
    0:56:43 Observe without judgment.
    0:56:47 Because basically when you observe with judgment, it’s just like looking and looking at your
    0:56:50 reflection and the thing that you’re staring at.
    0:56:53 And then here’s the best part that you get when you judge less.
    0:56:58 You will judge yourself less because everything that you’re doing is giving yourself permission
    0:57:00 and others permission to judge you.
    0:57:04 And that’s all social comparison and that’s just the thief of joy.
    0:57:07 That’s just misery is how all that social comparison, you can go through life.
    0:57:12 No, if you can go through a day, if you can go through an hour just by walking down the
    0:57:17 street and just looking outward at the majesty of the universe and not judging anything.
    0:57:19 It’s going to blow your mind.
    0:57:20 It’s going to change your brain chemistry.
    0:57:23 And if you practice that every day, things are going to start to change.
    0:57:28 Yeah, I feel like those are the two areas that I could work on most, the mirrors and
    0:57:31 the judgment and just reframing everything.
    0:57:34 So in your book, you have four pillars for happier lives.
    0:57:36 We alluded to that previously.
    0:57:41 Could you at a high level in our last 10 minutes together go over the four pillars, family,
    0:57:44 friendship, work, and faith?
    0:57:48 There’s a million practices of the happiest people is what you find, but basically it
    0:57:51 comes down to four big areas.
    0:57:55 There are four big areas to put a deposit in in your life.
    0:57:58 This is your happiness 401K plan.
    0:58:02 You need to make an investment in four accounts every day if you want to get happier.
    0:58:05 Now people don’t do it because they’re so distracted by their emotions.
    0:58:09 So if you do the stuff that we talked about before, then you won’t be distracted so you
    0:58:13 can focus on these four things more every single day.
    0:58:18 Your faith, your family, your friends, and your work that serves other people.
    0:58:22 So quickly we’ll go through them because it’s very easy to misunderstand these ideas.
    0:58:24 Faith does not mean my religious faith.
    0:58:25 I’m a Catholic.
    0:58:29 It’s super important to me, but as a scientist, I will tell you that it’s the transcendental
    0:58:36 walk in ideas and concepts every single day that are bigger than you and blow your mind.
    0:58:37 That’s what you need.
    0:58:38 Why?
    0:58:39 Because you need to get small.
    0:58:40 Smaller needs to be little.
    0:58:43 And if you don’t, then you’re going to be focused on yourself and you go crazy.
    0:58:46 I mean, it’s the whole mirror thing again and again and again.
    0:58:51 The best way to zoom out is to expose yourself to amazing things.
    0:58:56 Maybe that’s religion, maybe that’s a meditation practice, maybe that’s walking in nature for
    0:58:59 an hour before dawn every day without devices.
    0:59:05 Maybe that’s studying the great works of Johann Sebastian Bach and learning all of the cantatas.
    0:59:07 But whatever it is, it has to zoom you out.
    0:59:11 Maybe it’s reading the Stoics, like my friend Ryan Holiday, he has all these books about
    0:59:12 the Stoics.
    0:59:14 That’s a great way to do it, but you need that.
    0:59:15 That’s what I mean by faith.
    0:59:19 That means not me, the whole thing, and I’m little.
    0:59:20 Second is family life.
    0:59:24 That’s the most mystical kind of love because it’s super intense, but you didn’t choose
    0:59:25 it.
    0:59:28 And God knows you wouldn’t have chosen it and certain in so many cases because they
    0:59:29 drive you crazy.
    0:59:35 But if you sacrifice family love for anything besides abuse, you’re making a mistake.
    0:59:38 And political differences of opinion are not abuse.
    0:59:39 This is super important.
    0:59:43 A lot of problems with people who are Gen Z and millennials is they’ve been conscripted
    0:59:47 into a culture war that baby boomers started.
    0:59:52 Do not be a conscientious objector to the political polarization and the culture wars
    0:59:54 of people my age because they just want to use you.
    0:59:58 The media and politicians want to use you to fight their battles and the way that they’ll
    1:00:01 do it is turning you against your uncle or whatever.
    1:00:03 It’s a mistake for your happiness.
    1:00:05 Third is your friendships.
    1:00:09 And there’s two kinds of friendships out there, real and deal.
    1:00:12 Deal friends, those are super useful.
    1:00:16 And everybody that’s a fan of young and profiting has a lot of deal friends, useful people.
    1:00:19 And that’s fine, but those are different than your real friends.
    1:00:21 Your real friends are useless.
    1:00:25 You don’t need them to get you forward and to help your career.
    1:00:26 They might help you, but that’s not the point.
    1:00:29 You love them no matter if they can help you or not.
    1:00:33 And a lot of young people today have fewer and fewer real friends.
    1:00:37 Put a line down the side of a paper, write down the 10 people that you see the most or
    1:00:41 closest to you every day, and then write real or deal after their names.
    1:00:42 And you know the differences.
    1:00:45 And if it’s all deal and no real, you’ve got work to do.
    1:00:46 And you’ve got to do the work.
    1:00:48 And last but not least is your work.
    1:00:49 We’ve talked about work.
    1:00:51 We talked about work in the last time that we got together and we talk about work.
    1:00:53 I talk about work all the time.
    1:00:57 Work to be a source of joy doesn’t have to be high paying.
    1:00:58 It doesn’t have to be high prestige.
    1:01:00 It doesn’t have to be a lot of power.
    1:01:05 It’s earning your success through your hard work, personal merit, and responsibility.
    1:01:08 And being acknowledged and rewarded for your hard work.
    1:01:13 So get a job where you can get ahead on the basis of working hard and being good and you
    1:01:14 get rewarded for it.
    1:01:15 That’s number one.
    1:01:16 And number two is you serve others.
    1:01:20 You get dignity from people actually needing you, which is the source of dignity.
    1:01:23 And you know who they are and you can see it.
    1:01:24 Those are the way that you can actually be happy.
    1:01:28 And so faith, family, friends, and work, as we’ve defined it here, if you’re putting
    1:01:30 deposits in those accounts every day, you’re getting happier.
    1:01:33 As sure as I’m sitting here, I promise it’s true.
    1:01:34 Okay.
    1:01:37 Before we go, I do have to bring up gratitude.
    1:01:41 So talk to us about why gratitude is so important and how we can use gratitude to substitute
    1:01:43 a lot of our negative emotions.
    1:01:44 Yeah.
    1:01:48 Gratitude is a substitute emotion that actually substitutes for our natural evolved tendency
    1:01:49 to see the negative.
    1:01:53 Now, a lot of people who are watching this, they’re like, “I’m just such a negative person.
    1:01:57 I feel like I go through the whole, you know, through the whole day and I only see the negative.
    1:02:02 You mean everybody because evolution gives you the negativity bias.
    1:02:03 That’s why you’re alive.
    1:02:06 If you went through life whistling down the street, only seeing the nice things, you’d
    1:02:08 be eaten by a tiger so fast.”
    1:02:09 Right?
    1:02:12 I mean, your ancestors would not have made it past the Pleistocene.
    1:02:13 Trust me.
    1:02:18 The negativity bias means that you see somebody sweetly smiling at you, nice, but somebody
    1:02:22 frowning at you pay attention because that’s a threat.
    1:02:26 You pay attention to threats because it’s urgent that you do so, and that leads you to a negativity
    1:02:27 bias.
    1:02:31 Now, in modern life, that’s maladapted because we have a lot more to be grateful for than
    1:02:38 resentful about or fearful about, and that means we need to calibrate our emotions consciously.
    1:02:40 Knowledge is power on this.
    1:02:44 You can choose the emotion of gratitude when you feel resentment.
    1:02:48 Resentment is the natural emotion, but gratitude is the chosen emotion.
    1:02:49 How?
    1:02:51 By saying to yourself, “I’m feeling a lot of resentment right now, but the truth of
    1:02:55 the matter is I have a ton to feel happy about.”
    1:02:56 It’s so easy for me to do this.
    1:03:01 It’s so easy for me to be like, “Yeah, my book is not selling as much as I like.
    1:03:04 I got a book with Oprah Winfrey.
    1:03:05 I should be grateful.”
    1:03:09 It’s so easy for me to forget, and I’m the professor of this stuff, and I forget.
    1:03:13 The way that you do that is doing it on purpose and being really, really conscious of it is
    1:03:18 basic realism that counterposes against your natural evolutionary tendency.
    1:03:20 Think about it that way.
    1:03:25 Talk to us about how we can become more gracious if that’s not naturally who we are, if we’re
    1:03:27 more of a realist.
    1:03:31 In the book, we actually have a test called the PANIS test.
    1:03:37 The PANIS test is, it tests the intensity of your negative and positive emotions.
    1:03:41 You can be high, emotionally positive, and high, emotionally negative in intensity.
    1:03:43 That’s called the mad scientist.
    1:03:45 That’s somebody who’s super high affect.
    1:03:47 That’s probably you, Hala.
    1:03:49 Either you’re a cheerleader or you’re a mad scientist.
    1:03:52 A mad scientist feels intense positive and intense negative.
    1:03:57 A cheerleader feels intense positive and low negative.
    1:03:58 You’re one of those two.
    1:03:59 I can tell that right now.
    1:04:00 You’re one of those two.
    1:04:01 Probably a cheerleader, yeah.
    1:04:02 You’re probably a cheerleader.
    1:04:03 That’s great.
    1:04:04 Everybody wants to be a cheerleader, right?
    1:04:05 Because it sounds like you’re happy.
    1:04:07 That’s actually not perfect in a marriage.
    1:04:10 You don’t want two cheerleaders together because cheerleaders hate bad news.
    1:04:13 If that’s the case, they never see threats.
    1:04:16 What they do is they all spend all the money.
    1:04:20 If it’s a cheerleader married to a cheerleader, spend, spend, spend, spend, spend.
    1:04:23 We didn’t know we were going to go bankrupt by running up the credit cards.
    1:04:24 That’s a problem.
    1:04:28 Anyway, then you have on the other side people who have high negative and low positive.
    1:04:30 Those are poets.
    1:04:33 They tend toward gloominess, but they’re very realistic.
    1:04:35 They’re very realistic about the world.
    1:04:39 Or you can just be a low affect person, low positive and low negative.
    1:04:41 Those are the people who just kind of like, they don’t get perturbed.
    1:04:42 They’re sort of unflappable.
    1:04:43 Yeah.
    1:04:44 I love that.
    1:04:45 I want to look up that.
    1:04:48 Are there ways in your book or an exercise in the book?
    1:04:49 Yeah.
    1:04:50 It’s in the second big chapter.
    1:04:52 It’s called the Positive Affect, Negative Affect Series.
    1:04:56 After you look at it, after people get the book and read about it, they go to my website,
    1:04:59 arthurbrooks.com, and take the quiz.
    1:05:03 Once they actually take the quiz on my website or any place else that you find it, you can
    1:05:07 figure out which one you are, and then it’s going to start making probably a lot of things
    1:05:09 in your life are going to start making a lot more sense.
    1:05:10 Awesome.
    1:05:12 I’m going to close out with this.
    1:05:15 You say that even if you could get rid of your unhappiness, it would be a huge, huge
    1:05:16 mistake.
    1:05:21 Why do you believe that the secret to the best life is to accept your unhappiness?
    1:05:22 You need unhappiness.
    1:05:24 You need sacrifice.
    1:05:26 You need difficulty.
    1:05:31 You need negative emotions and negative experiences, because you need to be fully alive.
    1:05:35 You need enjoyment, which means you have to defer your gratification.
    1:05:40 You need satisfaction, which means you need to temper your wants and not just your haves.
    1:05:43 Most of all, you need meaning, and meaning requires resilience.
    1:05:44 It requires experiences.
    1:05:49 It requires learning and growing from the bad things that happen in your life as well.
    1:05:54 People who try to avoid unhappiness paradoxically, they wind up avoiding their happiness.
    1:06:00 This is the most important way to be profiting in the business of the startup of your life
    1:06:05 is to take it all, to wake up in the morning and say, “Man, this stuff’s going to happen
    1:06:06 today.”
    1:06:10 All I can say is I’m going to learn and grow from everything that happens, so bring it
    1:06:11 on.
    1:06:12 Awesome.
    1:06:18 The one actionable thing our Younger Profiters can do today to become more profiting tomorrow.
    1:06:23 The one thing they can do to become more profiting tomorrow is to think about somebody that you
    1:06:29 love and they may not know it and call them up or write them an email or a text that says,
    1:06:33 “I don’t know if you know this, but I love you and see what happens.
    1:06:39 You’re going to start a series of events that might be pretty unpredictable, but that’s
    1:06:41 the basis of entrepreneurship.”
    1:06:42 I love that.
    1:06:44 What is your secret to profiting in life?
    1:06:47 You don’t have to bring up anything we talked about in today’s conversation, just anything
    1:06:48 that comes to mind.
    1:06:50 What is your secret to profiting in life?
    1:06:56 The secret to profiting in life for me really is loving more and not pushing love away.
    1:06:57 This is really the key.
    1:07:00 Remember that faith, family, friends, and work, that’s the love of the divine, that’s the
    1:07:03 love of your family, that’s the love of your friends, and it’s expressing your love for
    1:07:06 all of humanity by the way you earn your daily bread.
    1:07:21 If you remember one single thing about happiness is that happiness is love, full stop.
    1:07:23 [End of Audio]
    1:07:31 [BLANK_AUDIO]

    Despite being a successful social scientist for nearly three decades, Arthur Brooks realized that he was missing the boat on personal happiness. He decided to apply his expertise to develop a strategy for living a happier life. So he quit his job and devoted himself to the pursuit of happiness. In this YAPClassic episode, Hala talks to Arthur about building true happiness.

     

    Arthur Brooks is a behavioral social scientist with a focus on human happiness. He is the author of multiple bestselling books, including Build the Life You Want, co-written with Oprah Winfrey.

     

    In this episode, Hala and Arthur will discuss:

    – Arthur’s journey from gloom to happiness

    – Why a spiral-pattern career will make you happier

    – How he met and started working with Oprah

    – The four types of career patterns

    – Why Americans struggle with happiness

    – The three key ingredients to happiness

    – Why happiness is not a feeling

    – The difference between enjoyment and pleasure

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    Arthur Brooks is a behavioral social scientist specializing in human happiness. He holds the William Henry Bloomberg professorship at Harvard Kennedy School and is a Professor of Management Practice at Harvard Business School. Arthur is a bestselling author, with his latest book, Build the Life You Want, co-authored with Oprah Winfrey. He also hosts the How to Build a Happy Life podcast, writes for The Atlantic, and was the subject of the 2019 Netflix documentary The Pursuit, named one of Variety’s Best Documentaries on Netflix. In addition, he was selected as one of Fortune’s 50 World’s Greatest Leaders.

     

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  • Jeremy Miner: The Neuroscience of Selling, Master the Secrets to Effortless Sales | E297

    AI transcript
    0:00:05 Today’s episode is sponsored in part by Teachable, Fundrise, Mint Mobile, Working Genius, Indeed,
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    0:00:46 at checkout.
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    0:01:30 As always, you can find all of our incredible
    0:01:55 products in our website at www.facebook.com/profiting.
    0:02:02 What we need to understand is that human behavior is the same as tens of thousands of years
    0:02:15 ago the way your brain reacts in response.
    0:02:23 Hey everybody, welcome back to the show.
    0:02:28 If you guys have been following yet for a while, you probably know that my two favorite topics
    0:02:30 to discuss are sales and human behavior.
    0:02:35 Those are my all-time two favorite topics and today we get to talk about both of them.
    0:02:37 So I’m super pumped for this show.
    0:02:41 We invited on Jeremy Miner, he’s America’s number one sales expert.
    0:02:45 He’s the founder and chairman of Seventh Level, a global sales training company, and
    0:02:49 he’s also the author of the new book, The New Model of Selling.
    0:02:51 Jeremy knows everything about sales.
    0:02:56 We’re going to talk about the importance of listening, how to ask the right questions.
    0:02:59 We’re going to talk about social media and the importance of that, how to have neutral
    0:03:03 language, how to make sure we have good tonality, and so many more things.
    0:03:06 So happy he’s finally on the show to share some of his wisdom.
    0:03:08 I’m sure this won’t be the last time we hear from him.
    0:03:13 But without further ado, Jeremy, welcome to Young and Profiting Podcast.
    0:03:14 Thanks for having me on.
    0:03:16 So Jeremy, I want to get right into it.
    0:03:17 I love sales.
    0:03:18 I love human behavior.
    0:03:23 It’s some of my favorite topics to talk about and you are a true expert when it comes to
    0:03:24 those things.
    0:03:28 I was telling you offline that I’ve been following you on Instagram for a while and I just love
    0:03:30 to hear all of your content.
    0:03:31 So I want to start here.
    0:03:36 A lot of our listeners are in their 20s, their 30s, they’re young entrepreneurs and
    0:03:40 I know that when you were in your 20s, you actually were struggling with your sales.
    0:03:43 You weren’t this natural sales person.
    0:03:46 You had to learn to become a good sales person.
    0:03:51 If you’re watching this or listening to us right now in the comments, type in if you
    0:03:56 were born out of your mother’s womb with advanced questioning skills.
    0:03:57 Nobody, right?
    0:04:01 Type in the comment section if you were born out of your mother’s womb with advanced tonality
    0:04:02 skills.
    0:04:07 Or if you were born with advanced objection handling and prevention skills, see, those
    0:04:09 are skills that nobody’s born with.
    0:04:11 Those are skills that we have to learn.
    0:04:12 We have to acquire.
    0:04:17 So anytime, as you know, somebody says, “Oh, that person’s a natural born salesperson.”
    0:04:20 It’s like, “Well, did they have blood work done?”
    0:04:25 It’s like the DNA, like scientific, like somehow the blood type A negative or whatever, is there
    0:04:26 a natural born closer?
    0:04:30 Like that’s just a myth, like sales is a learned acquired skill.
    0:04:35 I grew up on a cattle ranch in the middle of Missouri outside of a town.
    0:04:37 Less than 800 people can acquire those skills.
    0:04:41 What does it mean to you watching us on what you can do?
    0:04:45 Even if you’re already doing well, you can always acquire higher level of skills to get
    0:04:46 to a different level.
    0:04:47 That’s what we’re going to talk about.
    0:04:51 And I know that you say that sales is not rocket science.
    0:04:52 It’s neuroscience.
    0:04:55 And I know you love learning about human behavior.
    0:04:56 You studied it in school.
    0:04:59 So talk to us about why it’s actually neuroscience.
    0:05:03 Because every decision you make as a human being, let’s just start here with some basic
    0:05:04 stuff.
    0:05:08 Every decision you make as a human being starts with your emotional side of your brain and
    0:05:10 you justify logic.
    0:05:12 We all heard that human beings make decisions emotionally.
    0:05:17 They justify logic, but then no one ever teaches us how.
    0:05:20 It’s a theory, but that’s what I wanted to come in and do in the market.
    0:05:21 It’s like, here’s how and here’s why.
    0:05:25 Not only how, but you have to understand why the psychology behind it.
    0:05:30 Because I feel like a drink of water right now because I’m thirsty.
    0:05:34 I feel like my emotional side of my brain starts to make that decision than I just
    0:05:36 about logic because I’m thirsty.
    0:05:40 So every decision you make as a human being starts with your emotional side of your brain.
    0:05:44 You cannot make a decision with your logical side of your brain.
    0:05:46 It just goes against the data and science.
    0:05:50 So what I wanted to figure out when I was in college and I got my first sales job when
    0:05:56 I was 21 selling home security systems door to door is I quickly found out that the script
    0:06:02 the company gave me and the books that they had me read from the sales gurus that 95%
    0:06:05 of the people when I started like, hi, my name is Jeremy.
    0:06:06 Are you the homeowner?
    0:06:08 Hey, how are you doing today, sir?
    0:06:11 The reason why I’m out here was not interested.
    0:06:12 We don’t need it.
    0:06:13 We already talked with somebody.
    0:06:18 It’s like I was triggering fight or flight mode and what we called their survival part
    0:06:25 of their brain simply by using words that they’re already familiar with that every salesperson
    0:06:29 that’s ever been selling something uses and the same tonality.
    0:06:37 So I had to learn very quickly how to interrupt that pattern by changing my tone and triggering
    0:06:41 curiosity in their brain rather than triggering fight or flight mode.
    0:06:42 I love that.
    0:06:43 I knew that we have limited time today.
    0:06:46 So I want to just dive straight into all your tips from your new book.
    0:06:51 You’ve got a new book called The New Model of Selling, selling to an unsellable generation.
    0:06:53 You co-wrote it with Jerry Acuff.
    0:06:57 So I want to know how is this an unsellable generation?
    0:06:59 Why have they lost trust?
    0:07:03 How are sales even different from 2020, which wasn’t that long ago?
    0:07:05 What do we need to know about these new prospects?
    0:07:12 Well, what we need to understand is that human behavior is the same as tens of thousands
    0:07:15 of years ago, the way your brain reacts and responds.
    0:07:19 However, in our society, there are different things that influence your brain compared
    0:07:26 to even 10 or 15 years ago to 30 years ago to 100 and 500 years ago.
    0:07:31 Think about as a society how we are sold and marketed to all of the time.
    0:07:35 And a lot of times when I say this at a keynote or virtual train or something like, “Oh, I’ve
    0:07:36 not sold all of the time.
    0:07:39 I’ve only talked to salespeople once a week,” I’m like, “Oh, really?”
    0:07:43 Because when you wake up in the morning, besides using the restroom possibly, what’s
    0:07:44 the first thing you do to?
    0:07:50 You get on your phone, start scrolling through your social media and you see and hear what?
    0:07:52 Ads, trying to sell you something.
    0:07:54 It immediately happens when you wake up in the morning.
    0:07:58 You walk into your kitchen, you get maybe some coffee, you turn on the TV and you see
    0:07:59 what?
    0:08:02 Commercials, trying to sell you something.
    0:08:03 You then get in your car.
    0:08:07 Maybe you go to work or maybe you’re on the train or you go to the gym and you turn on
    0:08:09 the radio and you hear what?
    0:08:11 Ads, trying to sell you something.
    0:08:12 You drive down the road.
    0:08:15 You see these signs, the billboards, trying to sell you something.
    0:08:16 You get to the office.
    0:08:17 You get back on social media.
    0:08:22 You see your aunt pitching her latest greatest MLM opportunity, so you’re always being sold
    0:08:24 to all the time.
    0:08:29 Because of that as a society, we have built up defensive mechanisms in our brain that
    0:08:34 anytime we feel someone is trying to sell us something, we immediately do what?
    0:08:39 Surface level salesperson trying to sell me something and we give vague generalized surface
    0:08:42 level answers.
    0:08:46 Because the prospects are used to your script, they already know what you’re trying to do.
    0:08:47 I have to change that.
    0:08:48 I have to pattern interrupt.
    0:08:53 I have to change that script to something they are not used to.
    0:08:55 You say that there’s a new model of selling.
    0:08:57 Can you just compare and contrast?
    0:09:01 How is your new model of selling different than the old traditional ways that people
    0:09:02 sell?
    0:09:06 When I say new model, I believe that this model has always been there, but I believe
    0:09:09 that most people don’t understand it.
    0:09:13 They might have used it, but they don’t know why it worked, if that makes sense.
    0:09:17 When I was in school studying behavioral science, I specialized in behavioral science, human
    0:09:21 psychology, and what’s called social dynamics.
    0:09:27 In social dynamics, it’s the study of how you’re viewed in society.
    0:09:28 How are you viewed?
    0:09:32 What is your status or your rank in society?
    0:09:37 You know as well as I do right now, what are the three things that would cause you to view
    0:09:42 somebody at a very high status in society in general right now?
    0:09:45 How many social media followers you have would be one, right?
    0:09:49 Number two, money, wealth, and number three, fame.
    0:09:54 Anybody that has even one or two of those or all three, you view at a higher status.
    0:09:57 Now, a thousand years ago though, different.
    0:10:00 Maybe I’m living in the Polynesian Islands.
    0:10:02 How would my status be viewed then?
    0:10:07 Well, it would be viewed based on your tribal tattoos on your arms, your arm sleeves, right?
    0:10:13 And that society would tell you, the other person, how to rank you in that society, what
    0:10:15 your status is viewed like, right?
    0:10:21 So what we have to learn is, let’s say if I’m a financial advisor and I only make, I
    0:10:24 don’t know, 300 or 400 grand a year or whatever, I’m learning how to get into the industry
    0:10:30 of making more money, but let’s say I’m talking to somebody that has a net worth of 500 million,
    0:10:31 you don’t have a net worth of 500 million.
    0:10:36 So how are they going to view you at a higher status than themselves financially?
    0:10:43 Ah, well, that requires we have to learn better questions that trigger curiosity and internally
    0:10:45 get the prospect to view us differently.
    0:10:50 We also have to learn how to use our tonality to get them to let their guard down.
    0:10:56 That is called situational status, where in that situation, they view you at a much higher
    0:11:01 status than themselves with what you’re focused and talking about, if that makes sense.
    0:11:03 So I’ll give you a brief breakdown.
    0:11:07 There’s three modes of communication according to behavioral science.
    0:11:11 The first mode, and listen, this is important to all of you watching and listening to us.
    0:11:12 Write this down.
    0:11:15 Even if you’re already doing well, it’ll be a game changer for you.
    0:11:17 The first mode is more like a boiler room selling.
    0:11:23 Like if I told you, what’s the first image that comes to your mind when I say boiler
    0:11:27 room selling, what would be the first image that just came in your mind?
    0:11:30 Really serious people like in a room concentrating.
    0:11:31 Yeah.
    0:11:35 Have you ever seen that movie Wolf on Wall Street or like Gordon Gekko?
    0:11:39 The salespeople are in that, you know, the rooms and they’re like pounding the phones
    0:11:40 all the time.
    0:11:41 Yeah.
    0:11:42 Typically the image that most people tell me.
    0:11:44 So that’s kind of the first mode of selling.
    0:11:47 I’m going to give you guys the scientific term for everybody to death, but that mode
    0:11:49 is all about posturing.
    0:11:51 It’s about pushing.
    0:11:52 It’s about pressuring.
    0:11:58 It’s about manipulating to get what you want over what the prospect wants and prospects
    0:12:00 pick up on that, right?
    0:12:05 That’s why selling is a numbers game because of the way we’re taught to sell and communicate
    0:12:08 triggers the prospect to try to protect themselves, right?
    0:12:11 Cause nobody likes to be manipulated, push or pressure.
    0:12:12 That’s the first one.
    0:12:16 I say, if you, let’s say you’re dating somebody and you tell them like, Hey, you really need
    0:12:20 to do something and you keep pushing and pressuring, what do they typically do back?
    0:12:21 They reject it.
    0:12:22 Yeah.
    0:12:23 They push back, right?
    0:12:24 Just human behavior of one on one.
    0:12:25 That’s the first mode.
    0:12:30 Second mode is more, and I’ll just do this brief is what’s known as consultative selling
    0:12:37 came out in the late seventies, eighties, methodologies like Sam, their institute, spin selling, Neil
    0:12:41 Rackham college professor never really sold anything, but they taught that you needed
    0:12:46 to ask logical based questions to find the needs of the client, which was revolutionary
    0:12:49 compared to boiler room selling all the way back in the eighties.
    0:12:53 But the problem is when we ask logical based questions, we call those surface level questions.
    0:12:58 What type of answers are prospects going to give us surface level logical based answers?
    0:13:03 And remember, we came back to human beings make buying decisions on emotion or logic.
    0:13:07 So we’re starting to play the numbers game because we’re not bringing very much emotion
    0:13:11 out by simply asking surface level questions.
    0:13:18 Because when we ask vague generalized questions, what type of answers do our prospects typically
    0:13:22 give us vague generalized service level answers, right?
    0:13:24 Unless they’re a lay down sale.
    0:13:28 And then we all wonder why we get so many objections at the end is because we haven’t
    0:13:33 learned yet how to get them to emotionally open up and trust us to tell us what’s really
    0:13:34 going on.
    0:13:35 The real problems and concerns.
    0:13:36 Okay.
    0:13:37 That’s the second mode.
    0:13:41 The third mode is more known as dialogue.
    0:13:45 When we ask what we call neuro emotional persuasion questioning.
    0:13:51 Now, the question is how do you get a human being to persuade themselves?
    0:13:57 How do you get them to do all the work selling themselves, whereas most sales we’ve been
    0:14:00 trained that you got to do all the work, you got to do all the sign, how do you get them
    0:14:05 to overcome their own objections rather than you trying to overcome them?
    0:14:10 How do you get them to pull you in rather than push and pressuring?
    0:14:16 And when I was in school, I studied two main people to really understand the art of communication.
    0:14:18 We have very limited writings on these two people.
    0:14:19 One of them was Socrates.
    0:14:23 If you’ve ever heard of Socrates, Socratic method, I studied that in school.
    0:14:25 The second one was Jesus Christ himself.
    0:14:26 Okay.
    0:14:30 And with the limited writings we have of Christ from the New Testament and other stuff that
    0:14:36 they found, you’re going to notice that they asked easy to answer questions that allowed
    0:14:44 their quote unquote prospects or audience to internalize and think deep about their problems.
    0:14:47 And then they started asking questions that got them to focus on what the future would
    0:14:52 look like once those problems were solved, almost future state, right?
    0:14:59 So that’s where the methodology comes from any PQ from behavioral science, human psychology,
    0:15:03 social dynamics, a lot more than just those two people obviously had to study to come
    0:15:04 up with that.
    0:15:07 And then they started using the world world trenches to make sure it worked.
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    0:19:24 There’s so much to dig in on this.
    0:19:29 I think I want to start with the words that we choose in our sales conversations.
    0:19:32 The words that we say are so important.
    0:19:36 What are some of the things that we should not say in a sales conversation?
    0:19:41 Well, we don’t want to use words that lower our status in the prospect’s mind, that where
    0:19:45 they view you as, “Oh, she’s a salesperson, got to protect myself.”
    0:19:48 Let’s say, I’ll just give you a few random examples.
    0:19:54 Let’s say that we’ve all seen these emails from vendors that maybe talked to us and we
    0:19:56 didn’t buy from them.
    0:20:00 You probably had vendors you talked to, you decided it wasn’t the best fit, and then you
    0:20:05 get an email a month or two later that says, “Hey, Hala, just following up with you or
    0:20:13 just circling back or just checking in on XYZ,” and they write you this three or four paragraph
    0:20:15 after that.
    0:20:17 How many sentences of that did you actually read?
    0:20:18 The first sentence?
    0:20:19 Yeah.
    0:20:25 Because when you saw the words just following up, just checking in, just circling back,
    0:20:27 immediately what came to your brain?
    0:20:28 Sales.
    0:20:29 Yeah.
    0:20:31 Because you hear that all the time.
    0:20:35 So your brain instantly, your survival part of your brain, a lot of people call it the
    0:20:38 reptilian part of the brain, is like, “Oh, defensive mode.
    0:20:39 I know the script.
    0:20:40 It’s a salesperson trying to sell me.
    0:20:42 I’m not going to read the rest.”
    0:20:48 So instead, let’s say that one of your reps talked to a company, and for whatever reason
    0:20:51 they didn’t go with them, let’s say they had a first meeting, discovery call, they scheduled
    0:20:57 a second meeting a week later, and the company ghosted, happened as well.
    0:21:01 Most salespeople would start emailing frantically, texting three times a day, calling three times
    0:21:04 a day, just following up.
    0:21:07 There’s some validity to that, depending on the words we use.
    0:21:09 I wouldn’t want to do that three or four times a day because it makes you look needy and
    0:21:14 desperate because experts aren’t needing desperate, but we can’t ignore them.
    0:21:18 So let’s say that you leave two or three voicemails, you leave two or three emails, they don’t
    0:21:19 respond at all.
    0:21:20 What’s your next step?
    0:21:21 Okay.
    0:21:24 You’re going to type an email, and you’re simply going to use the words I’m about to
    0:21:25 share with everybody.
    0:21:28 Now, here’s my suggestion.
    0:21:29 Copy the words.
    0:21:31 I give you word for word.
    0:21:32 Do not add any words.
    0:21:34 Do not take out any words.
    0:21:35 There’s a reason why this works.
    0:21:39 You start changing around and fluffing it up.
    0:21:40 It doesn’t work.
    0:21:45 You’re simply going to write in the email, “Hey, John,” or whoever there is, “Hey, John,
    0:21:52 tried to reach you a few times in the last few weeks, but we didn’t hear back from you.”
    0:21:57 So try to reach you a few times, left a few of messages in the last few weeks, or last
    0:22:01 week, whatever you want to say, but we didn’t hear back.
    0:22:04 You’re going to scroll down two lines because you don’t want to have a big paragraph that
    0:22:05 nobody wants to read.
    0:22:09 And you’re going to say, “How should we proceed from here, or where should we go from here?”
    0:22:12 I put, “Where should we go from here?”
    0:22:13 Question mark.
    0:22:14 That’s it.
    0:22:18 Don’t say, “I really look forward to your response,” or, “I really look forward to
    0:22:22 working with you because over at XYZ, we’re the number one brand,” and blah, blah, blah,
    0:22:24 blah, blah, like sales.
    0:22:29 Simply say, “Hey, John, tried to reach you a few times and left a few voicemails last
    0:22:32 week, comma, but we didn’t hear back from you.”
    0:22:33 Dot, dot, dot.
    0:22:34 Scroll down two lines.
    0:22:36 Where should we go from here?
    0:22:37 That’s it.
    0:22:41 You will be shocked how quickly they respond back.
    0:22:46 They did ignore all your long emails and text and long voicemails.
    0:22:49 You’re going to notice how quickly, “Oh, hey, you know, Holly, just been busy, you know,
    0:22:52 the company, we’re ready to go,” or, “Hey, just been busy.
    0:22:56 My mom went to the nursing home,” or, “Oh my gosh,” because it’s like you’re getting
    0:22:57 rid of them.
    0:23:02 There’s even more emails after that, like they don’t rarely, maybe 25% of people won’t
    0:23:03 respond to that point.
    0:23:08 Now, if you’re like a hardcore, high-pressure salespeople that builds no gap in that first
    0:23:11 conversation, is that email going to work as well?
    0:23:12 Probably not.
    0:23:16 Because she’s scared the crap out of them and they don’t want to even talk to you.
    0:23:20 Now, if they still don’t respond to that email, I might wait four or five days because I don’t
    0:23:22 want to email them again the next day.
    0:23:23 That’s going to be weird.
    0:23:24 I’m going to wait four or five days.
    0:23:29 I’m going to say, “Hey, John, sent you a couple of emails.
    0:23:30 You had mentioned the other day.
    0:23:33 Let’s just use your example for marketing.
    0:23:39 You were wanting to really grow your podcast to book an extra 500 sales calls a month and
    0:23:44 get up to about $10 million in revenue this year,” then you scroll down two lines.
    0:23:48 Did you give up on scaling or what actually happened?
    0:23:49 Question mark.
    0:23:53 Did you give up on blank, whatever they said they wanted, or what actually happened?
    0:23:54 Question mark.
    0:23:58 Then most of the people that didn’t respond to that last email, they’re like, “Oh,” because
    0:24:02 you’re like, “Did you give up on and you repeat back what they said they wanted?”
    0:24:04 It’s hard for them to ignore that.
    0:24:05 Yeah.
    0:24:06 It’s a no-oriented question.
    0:24:07 They’re not used to that.
    0:24:08 They’re going to be like, “No, no, no.
    0:24:10 I am going to do that.
    0:24:12 I need to do that.”
    0:24:13 It switches it on them.
    0:24:14 Yeah.
    0:24:15 You’re getting it.
    0:24:16 It’s like my good friend, Chris Voss.
    0:24:17 I just did that.
    0:24:18 Yeah.
    0:24:19 Then it was just texted.
    0:24:20 He’s been on five times.
    0:24:21 I know his material really well.
    0:24:22 We were just texting the other day.
    0:24:23 He’s looking for a VP of sales.
    0:24:27 We were texting some different ideas, but it’s exactly what he says.
    0:24:31 They’re interrupting the pattern that they’re used to because they’re used to salespeople
    0:24:34 forcing them with these yes questions.
    0:24:39 Even if they say yes or yeah, internally, they’re thinking, “Oh, they’re trying to manipulate
    0:24:44 me to give me to say yes, like everybody knows that script.
    0:24:45 You’re right.
    0:24:46 You figure this out.”
    0:24:47 We’re interrupting that script.
    0:24:49 We’re pattern interrupting them.
    0:24:55 That’s what we would call that, by getting them to say no, that actually leads to this.
    0:24:59 Are you going to let them, let’s say you’re doing political fundraising, are you going
    0:25:02 to let them win the White House this year?
    0:25:03 No, I’m not.
    0:25:04 Then donate here.
    0:25:06 It’s like getting them to know that leads to the yes.
    0:25:09 Are you completely against XYZ?
    0:25:13 Would it be completely unrealistic for us to consider?
    0:25:15 Would it be completely impossible if we did?
    0:25:19 It’s just like you said, getting them to say no leads to that yes.
    0:25:20 They feel more in control.
    0:25:22 They feel like they’re making their own decision.
    0:25:24 They came up with it themselves.
    0:25:25 Safer.
    0:25:30 Let’s talk about, in the actual conversation, you talked to us how pressuring is no good.
    0:25:35 Talk to us about hard language and soft neutral language and how we need to be more soft and
    0:25:37 give us examples of that, please.
    0:25:41 You want to be soft, but a lot of people are like, “Oh, APQ is too soft.”
    0:25:43 Those are people that have never gone through any of our training.
    0:25:44 They just see a few words.
    0:25:45 “It’s too soft.”
    0:25:49 Well, it’s actually pretty hardcore because the prospect doesn’t feel like they’re ever
    0:25:50 being sold to.
    0:25:53 They feel like it’s their own idea.
    0:25:57 It’s actually very hardcore because you actually sell way more.
    0:26:01 Being soft is being hard pressure, high pressure, and you don’t sell that much.
    0:26:02 That means you’re soft.
    0:26:04 That means your commission checks are tiny.
    0:26:08 In sales, when I was in the trenches, it’s like, I don’t know if you ever watched the
    0:26:09 NFL.
    0:26:10 I mean, you are in New York.
    0:26:11 Are you a Jets or a Giants fan?
    0:26:13 I guess Jets, if I had to be.
    0:26:14 Okay.
    0:26:15 All right.
    0:26:16 I’ll forgive you.
    0:26:17 I know they suck, right?
    0:26:18 I think Aaron Rodgers fits.
    0:26:19 I like players.
    0:26:22 They’re like, “Go Jets,” you know, before I’m like, “Suck.
    0:26:23 Go Jets.”
    0:26:24 Okay.
    0:26:28 It’s the same thing because we’re interrupting that pattern that we talked about a second
    0:26:31 ago, but we’re changing the lingo.
    0:26:34 We’re changing the script that they’re used to.
    0:26:37 Going back, let’s say I get on a sales call.
    0:26:38 Let’s just stay in your industry.
    0:26:43 You get probably a lot of inbound leads that book on maybe Zoom, right?
    0:26:49 When you get on there, a lot of salespeople have been taught to use some type of frame,
    0:26:54 which I agree, but I need to neutralize the language in there because a lot of salespeople
    0:26:55 say something like this or variation.
    0:26:59 They’ve been taught this and they say, “Hey, you know, this is like the third question,
    0:27:04 like, hey, the way this call is going to work or the way this call is going to go.”
    0:27:06 So they’re forcing themselves on.
    0:27:09 So the way this call is going to go is I’m going to ask you a few questions.
    0:27:14 You can ask me a few questions and then towards the end, if you feel we’re a good fit for
    0:27:17 you and I feel you’re a good fit for us, we’ll show you how to get started.
    0:27:18 Fair enough.
    0:27:23 A lot of people, if they’re A-types, some A-types will be like, “Well, yeah, but I’m
    0:27:24 not ready to buy.”
    0:27:27 I didn’t say I’m ready to buy, but I’m just still looking.
    0:27:29 Instantly, resistance comes up.
    0:27:33 Now, you’re competing against that resistance to the rest of the conversation.
    0:27:35 Most of the time, you’re not going to get that deal because you’ve automatically triggered.
    0:27:38 Now, for the other people, they’re like, “Oh, yeah, sure.”
    0:27:42 They agree with you, but then internally, what are they thinking the rest of the time
    0:27:44 you’re asking questions?
    0:27:46 This person is telling to me, “I need to be aware.”
    0:27:47 I need to be careful.
    0:27:49 I’m not going to open up.
    0:27:50 I’m going to stay surface double.
    0:27:52 When you ask a question, they’re like, “Yeah, yeah, sure.
    0:27:53 Yeah, that’s great.
    0:27:54 Yeah.”
    0:27:55 They’re just very vague, very generalized.
    0:27:57 Then, at the end, you still get what?
    0:27:58 I want to think it over.
    0:28:00 I want to talk to this person.
    0:28:01 I need to talk with my CPI.
    0:28:02 I need to talk with my financial advisor.
    0:28:05 I need to talk with my uncle who lives in a van down by the river.
    0:28:10 They always give me these excuses, even though you thought you logically trapped them into
    0:28:13 a green to a yes or no at the end.
    0:28:14 Guess what?
    0:28:16 At the end of the day, they can still say no.
    0:28:17 They can make that decision.
    0:28:18 I’m going to neutralize that.
    0:28:21 I’m going to do the same thing, because nobody believes you’re going to get to the end of
    0:28:22 a conversation.
    0:28:23 You’re like, “I’m ready to buy.
    0:28:24 Here’s my credit card.
    0:28:25 Send me the invoice.
    0:28:26 I’m ready to wire.”
    0:28:27 You’re like, “Nope.
    0:28:28 Sorry.
    0:28:29 You’re not a good fit for me.
    0:28:30 We’re not going to take the payment.”
    0:28:32 Nobody believes that study.
    0:28:36 Even if it’s a real deal in your company, people don’t believe in it, because they know most
    0:28:38 salespeople are full of BS when they say it.
    0:28:39 I’m going to get on there.
    0:28:41 After a couple of connection questions, what we call them, I’m going to be like, “Okay.
    0:28:42 Yeah.
    0:28:43 In this first call, it’s pretty basic.”
    0:28:47 Let’s say, do you guys do a one-call-close or a two-call-close with what you do?
    0:28:53 Usually it’s one call, and I send a proposal after and close it.
    0:28:54 The pricing after usually.
    0:28:55 Yeah.
    0:28:56 Okay.
    0:28:58 Do you go over the proposal with them or just email it?
    0:28:59 I just usually email it.
    0:29:00 Ooh.
    0:29:01 Could be trouble for you.
    0:29:03 We have a wait list of clients.
    0:29:04 I know.
    0:29:09 I thought you had to pull that up on Zoom, because when you just email it to them.
    0:29:10 It depends.
    0:29:12 It just really depends, honestly.
    0:29:15 I give them a hint that we’re expensive.
    0:29:18 I let them know ballpark, and then I’m like, “Okay.
    0:29:21 Based on what you need, I’m going to price it out and let you know.”
    0:29:26 I give them a ballpark and let them know it’s going to be expensive and set the stage.
    0:29:27 Yeah.
    0:29:31 Because we would show you how to get on Zoom with them, go over the proposal with them,
    0:29:36 so they can see, “Oh, I’m paying this for this,” rather than trying to interpret what
    0:29:37 you wrote.
    0:29:39 Sometimes people miss the difference.
    0:29:42 They’re just, and then they have an objection, and now your team’s not there to help them
    0:29:43 overcome it.
    0:29:47 But if I’m going through the proposal with them virtually or in person, and they have
    0:29:51 a concern, now I’m there to help them overcome it.
    0:29:54 That will make your waiting list instead of one or two months, six months.
    0:29:55 So there you go.
    0:29:56 You’re welcome.
    0:29:57 So go back to the thing.
    0:29:59 So I might get on there, and after a couple of connection questions, I’m like, “Yeah,
    0:30:02 this first part of this call, it’s pretty basic.”
    0:30:03 So I’m downplaying it.
    0:30:05 Now why would I downplay it?
    0:30:06 Why not upplay it?
    0:30:08 Why not be like, “This is going to be an exciting call.
    0:30:11 We’re going to go through AZZ, make it all exciting?”
    0:30:15 Because in behavioral science, the way your brain works is that in a sales situation,
    0:30:20 when a salesperson upplays something, what do most prospects do?
    0:30:21 They downplay it.
    0:30:22 Yeah.
    0:30:23 They downplay it.
    0:30:28 If you’re like, “You’re going to save 27% on this car insurance policy,” well, I mean,
    0:30:31 I’m only paying $27 a month, I mean, that’s not that much money.
    0:30:34 But if I’m like, “You’re not going to save that much, it’s only going to be like 27%,
    0:30:35 28%.
    0:30:36 Are you kidding me?
    0:30:38 You saved as a penny earned, my mama said.”
    0:30:43 So it’s like if I downplay it in a sales situation and make it seem like it’s not a big deal,
    0:30:45 prospects in their brain upplay it.
    0:30:46 And vice versa.
    0:30:48 In behavioral science, it’s called mismatching.
    0:30:49 So I’m going to go in there.
    0:30:50 Yeah.
    0:30:51 The first part of this call, it’s pretty basic.
    0:30:54 See, I’m saying that because I want them to let their guard down.
    0:30:55 It’s pretty basic.
    0:30:59 It’s really more for us to find out, let’s go with your industry, more about what you’re
    0:31:04 doing to generate new leads and clients now and kind of maybe the results you’re getting
    0:31:09 from that compared to maybe where you’re wanting those to be to kind of see what that gap looks
    0:31:10 like.
    0:31:11 What did I just do there?
    0:31:12 A few things.
    0:31:13 First part of this call, it’s pretty basic.
    0:31:14 I’m downplaying it.
    0:31:15 Okay.
    0:31:16 I wanted them to let their guard down.
    0:31:21 It’s really more for us, not me, us, right, collaborating, us.
    0:31:25 It’s more for us to find out kind of what you’re doing now to generate new leads and clients.
    0:31:28 Look at my hand here, results you’re getting from that.
    0:31:31 I don’t want to say the results you’re getting from that appear.
    0:31:33 I’m going to say the results you’re getting from that.
    0:31:35 See how I make it seem like it’s not that great.
    0:31:39 The results you’re getting from that compared to maybe where you’re wanting those to be.
    0:31:41 Now, visually, what did I just create in their brain?
    0:31:42 A gap.
    0:31:43 A gap.
    0:31:44 Just by my hands.
    0:31:47 But if I’m like, kind of, you know, the results you’re getting now compared to maybe you’re
    0:31:50 wanting them to be, there’s no visual gap.
    0:31:51 I have to be concise.
    0:31:54 The results, maybe you’re getting now from that compared to maybe where you’re wanting
    0:31:55 them to be.
    0:32:00 Notice I said maybe wanting them to be, see how I neutralize that rather than saying compared
    0:32:01 to where you want them to be.
    0:32:02 It’s more assumptive.
    0:32:07 Now, I want to be more assumptive later on in the conversation after I built more trust
    0:32:09 in a gap.
    0:32:13 But how much trust and credibility do I have with the average prospect in the first two
    0:32:15 minutes of a sales call?
    0:32:16 Very little.
    0:32:22 Even if they follow me or like as an influencer, they know a bit about you, I got some credibility.
    0:32:27 But if I get too assumptive too quick, especially A types, business owners, will push back.
    0:32:28 Okay.
    0:32:29 I didn’t say I’m ready to buy.
    0:32:30 I’m just looking around.
    0:32:32 I’m just kind of doing some research.
    0:32:35 So then I’m going to say compared to maybe where you’re wanting them to be to see what
    0:32:36 that gap looks like.
    0:32:40 So I’m still going with that gap looks like, and then towards the end of the call, if you
    0:32:45 feel like, hey, this might be what you’re looking for, we can talk about possible next
    0:32:46 steps.
    0:32:47 Would that help you?
    0:32:52 If you feel that it might be, say I’m neutral, might be what you’re looking for.
    0:32:56 We can talk about possible, neutral, possible next steps.
    0:33:02 No one will ever say, no, we cannot talk about possible next steps because I neutralize that
    0:33:03 whole thing.
    0:33:09 You’ll never have sales resistance, but just changing out a few words might be possible,
    0:33:10 those type of words.
    0:33:12 Now you can’t repeat them a hundred times in a conversation.
    0:33:13 I have to use others.
    0:33:20 Could be, now as I get more into that conversation, build a bigger gap, I become more assumptive
    0:33:21 because I have more credibility at that point.
    0:33:23 Does that see the difference there?
    0:33:24 Yeah.
    0:33:25 So good.
    0:33:26 I don’t want to repeat them in sales.
    0:33:29 And I talk about this in the DMs, you’ve got to do the same thing.
    0:33:30 You can’t be like, I know you’re going to like this.
    0:33:34 You can be like, well, you seem like you might like something like this.
    0:33:37 And to your point, neutralism.
    0:33:42 So they become more open when you’re willing to, I mean, after the conversation, we might
    0:33:44 find that you’re better off just staying with who you already have.
    0:33:49 See, when I say things like that at the beginning, okay, I don’t want to say that at the end,
    0:33:53 but when I say things like the beginning or especially at the DMs, they become more open
    0:33:56 because they feel like I’m more in it for them.
    0:33:57 Trustworthy.
    0:33:58 Trust me.
    0:34:02 I’m more trustworthy because I’m an expert because only experts would make that type
    0:34:06 of statement because needy salespeople would always say, I know you’re going to like this
    0:34:07 because they’re needy.
    0:34:10 They’re not experts, they’re amateurs.
    0:34:16 So if I want to raise my status in the prospect’s brain, I have to be detached, not in a way
    0:34:19 like, oh, you shouldn’t do this, this is horrible, but more neutral, like, you know, at the end
    0:34:23 of the call, we might find that maybe you’re better off staying with who you already have.
    0:34:26 Now, are you going to be angry at me if I tell you that to you at the end of the call?
    0:34:28 No, I would never get angry with you.
    0:34:29 See what I just did there?
    0:34:32 Now, are you going to get angry with me at the end of this if we find we can’t even
    0:34:33 do anything for you?
    0:34:35 No, I would never get angry with you.
    0:34:37 Now, what did I just do there?
    0:34:41 That’s just a disarming technique to get them to come to my aid.
    0:34:45 Now, are you going to be angry at me if we can’t help you at the end of this?
    0:34:47 No, gosh, I would never be angry at you.
    0:34:49 They’re never going to be like, yes, I’m going to be angry at you.
    0:34:50 Yeah.
    0:34:53 I’m pushing them away to get them to pull me in.
    0:34:55 You were talking about?
    0:34:56 Yes.
    0:34:57 Okay.
    0:34:58 I want to talk about two more things.
    0:35:01 Open listening, something that you talk about.
    0:35:03 And I also want to talk about asking the right questions.
    0:35:06 I think these are two really important things to do in our sales conversations.
    0:35:11 Well, I think with listening, I think most salespeople might not understand what I mean
    0:35:16 by active listening, because in my mind, active listening is listening to what the
    0:35:19 prospect means, not just what they say.
    0:35:21 Those are two very different things.
    0:35:22 Everybody write this down.
    0:35:24 This is important right now.
    0:35:27 Listening to what the prospect means, not just what they say.
    0:35:32 That’s a big difference, because let’s say if I’m asking a closing question at the
    0:35:36 end of that conversation or conversations, I’m asking a commitment question.
    0:35:39 And I might say, do you feel like this could be the answer for you?
    0:35:44 And the prospect’s like, oh, definitely for sure.
    0:35:47 What I hear them mean is, yeah, they’re in.
    0:35:53 But let’s say if I ask that same question, like, yeah, yeah, I could see how it could
    0:35:54 work.
    0:35:58 Now, most salespeople are like, great, let me show you to get started.
    0:36:00 But I’m listening to what they mean by their tone.
    0:36:03 And what I just heard is they have uncertainty.
    0:36:08 What I just heard, if I try to close in right at that point, they’re going to give me some
    0:36:11 type of an objection most of the time.
    0:36:16 So I’m going to lean in and say, you didn’t seem so sure when I asked you that question.
    0:36:17 What’s going on?
    0:36:18 You can tell.
    0:36:20 To solve the record, I won’t post it on your social media.
    0:36:22 What’s really going on?
    0:36:27 And I lower my tone into a concern tone, a tone that shows empathy.
    0:36:32 Now, when I have a concern tone in that context, the prospect feels what?
    0:36:35 That I’m generally concerned for them.
    0:36:38 So they trust me more and they open up more.
    0:36:43 See, I’m listening to what they mean with their tone, not just what they said.
    0:36:44 See the difference?
    0:36:47 I know that we need to get people to make their own decisions.
    0:36:50 We need to act like a problem solver.
    0:36:53 What are the right questions to ask in these sales calls?
    0:36:57 Like I said, in every industry, according to Forbes magazine, there’s 163 industries
    0:36:59 in the world, which I find shocking.
    0:37:04 There has to be like 10 million, 163 core industries, and then there’s subcategories
    0:37:05 in each one.
    0:37:09 Home improvement, home services is one of the top five industries retrain.
    0:37:10 But then there’s doors.
    0:37:11 There’s windows.
    0:37:12 There’s cabinets.
    0:37:13 There’s bathtubs.
    0:37:14 There’s siding.
    0:37:15 There’s decking.
    0:37:16 There’s like 50 different categories.
    0:37:21 So depending on the industry, the questions will be tweaked a bit, right?
    0:37:26 So with any PQ, we use the same formula for every industry, because companies and people
    0:37:29 always say, “How are you guys able to duplicate in every industry?”
    0:37:31 Well, it’s because of the formula.
    0:37:33 We’re not personality selling.
    0:37:34 We’re not weaning it.
    0:37:40 Because when we go into an industry, we find out what problems do those prospects have.
    0:37:43 Now what I mean by problems is, let’s say if you’re in the marketing agency space like
    0:37:46 you are, what would be some common problems?
    0:37:48 Lack of leads, not enough leads.
    0:37:52 The leads they get, they feel aren’t qualified, which is usually a sales related problem,
    0:37:54 but could be marketing.
    0:37:56 Maybe they’re marketing to the wrong avatar, right?
    0:38:00 So there’s all of these problems, but that’s just the basics part of the problem.
    0:38:05 Because once we find out what those problems are, we then find out what are the consequences
    0:38:08 to that prospect if they don’t get solved.
    0:38:13 Which in your case, the biggest consequence could be, they go out of business.
    0:38:17 And when they go out of business, maybe they can’t pay for their daughter’s education.
    0:38:22 Maybe they can’t pay for their grandma to go into the nursing home, and all these other
    0:38:25 personal things are affected because of the lead problem, right?
    0:38:27 So it goes all the way back there.
    0:38:31 So once we find out the problems the prospects have for that industry, the consequences of
    0:38:36 what happens if they don’t get them solved, and how does your solution solve those problems,
    0:38:41 it’s easy for us to write out sales structures for that industry, okay?
    0:38:45 Because we’re going to start off by learning what are called connection questions, okay?
    0:38:49 Connection questions, take the focus off you, put it on them, but most importantly, disarm
    0:38:53 the prospect where they let their guard down, and we get them immediately into results based
    0:38:56 thinking over price or cost based thinking.
    0:38:59 Second type of questions we’re going to ask are situation questions.
    0:39:02 So that’s like an example for industry, I might start off now, don’t walk me through.
    0:39:05 What do you guys do to generate new leads and clients now?
    0:39:10 Because I have to find out their real situation, but more importantly, as you know, Hala, you
    0:39:13 have to help them find out their real situation, because most people don’t understand their
    0:39:16 real situation when they first start talking to you.
    0:39:21 They have an idea, but they don’t really know the depth of the problems, and they don’t
    0:39:23 know the consequences if they don’t get solved, okay?
    0:39:25 Otherwise, they would already figure it out.
    0:39:28 So I’m going to ask situation questions to help them understand the real situation, because
    0:39:34 if I can’t get the prospect to understand where they’re really at now, how can I build
    0:39:37 a gap to where they want to be, if they don’t really understand where they’re at?
    0:39:39 That’s really hard to do, okay?
    0:39:43 Then I’m moving into what are called problem awareness questions that really start to
    0:39:44 build that gap.
    0:39:50 So a really good one for you is I might lean in and say, “So you’ve been with XYZ agency
    0:39:55 the last five years, I mean, they’re fairly decent, I mean, what’s caused you to feel
    0:40:00 like they’re not going to be able to really help scale you in your company?”
    0:40:04 Now, instead of what would most pay those people ask, “What are some challenges you’re
    0:40:06 having with your marketing?”
    0:40:11 That’s such a predictable question, they’ve heard a billion times that they know what
    0:40:12 you’re trying to do.
    0:40:17 But if I reverse engineered that, and I almost pushed them away with that kind of skeptical
    0:40:21 concern, I mean, hold on, you’ve been with them for the last five years, I mean, it can’t
    0:40:23 be all doom and gloom over there.
    0:40:24 What do you like about what they’ve done?
    0:40:27 What we like this, we like that, would you change if you could?
    0:40:29 Well, and then they start to open up, right?
    0:40:33 That’s another way to get them to let their guard down, I mean, you’ve been with this
    0:40:37 company for the past five years, I mean, what’s caused you to feel like they’re not going
    0:40:38 to help you grow even bigger?
    0:40:43 “Well, don’t get me wrong, Jeremy, we like them, but,” and now they start to tell me
    0:40:47 all the problems and things they don’t like, then I’m going to clarify and probe off that
    0:40:50 to bring out more of their emotional state.
    0:40:51 See what I’m talking about?
    0:40:52 That’s an example.
    0:40:56 Then, not only do I have to help them find their problems and the real problems, because
    0:41:00 most salespeople, a prospect would tell them a problem, and then what do they do?
    0:41:02 They sell to that one problem.
    0:41:07 But the problem is that means the gap’s going to be not very big, so you only help them
    0:41:10 find one problem because they told you what they thought they needed, so you start selling
    0:41:14 to that, and then we wonder why they ghost us and don’t buy.
    0:41:17 Well, what happens is they go look at that problem, they’re like, “Well, maybe the problem’s
    0:41:18 not that bad.”
    0:41:22 Or, “Maybe I can figure out how to solve this one problem myself.”
    0:41:27 But if I know how to really problem find, not problem solve, because that happens after
    0:41:28 they buy.
    0:41:29 Problem solving happens after they buy.
    0:41:31 You can’t be a problem solver if they don’t buy.
    0:41:34 It won’t be a problem solver after they buy, but if I want to sell more, I’m going to be
    0:41:36 a problem finder.
    0:41:41 If I can help them all to find two or three or four or five of the problems they didn’t
    0:41:43 realize they had, how big is that gap now?
    0:41:44 Huge.
    0:41:48 Even if they’re like, “Well, that one problem, I think we can do it on their own,” now there’s
    0:41:49 four of the problems.
    0:41:50 They’re like, “There’s no way we can do that.”
    0:41:51 And they’re still buying.
    0:41:54 You see, so I’m building a big gap.
    0:41:58 But not only do I have to help them find problems, that’s half the equation, I then, as you know,
    0:42:03 got to get them to see and more importantly feel what the future looks like once the new
    0:42:04 found problems are solved.
    0:42:08 We call those solution awareness questions, some call that future pacing.
    0:42:12 So I get them on this emotional high and then I’m going to rip that away with what we call
    0:42:17 consequence questions that get them to defend themselves on why they feel like they need
    0:42:18 to change.
    0:42:21 Well, John, I mean, you certainly sound motivated, but for you, I mean, why look like that?
    0:42:22 Why look at doing this now?
    0:42:27 Like, why not push it down the road like a lot of companies do in your industry?
    0:42:30 They end up going out of business because they don’t have the right leads.
    0:42:33 Well, the reason why, see, that’s an identity frame.
    0:42:38 They don’t want to identify with the negative all the business owners that go to business
    0:42:40 because they don’t have the right leads.
    0:42:42 See, now they don’t want to be like that.
    0:42:46 They’re pushing those people away, but now they start to defend themselves on why they
    0:42:48 need what I’m offering.
    0:42:50 See how I’m getting them to sell themselves.
    0:42:52 So there’s a lot more to that.
    0:42:53 Okay.
    0:42:55 Nobody go out there and use your whole thing you use now and like use it when they didn’t
    0:42:56 work, Jeremy.
    0:43:00 Well, we have to set everything up before that to get it to work.
    0:43:01 It’s just a little piece of the puzzle.
    0:43:05 I might lean and says, well, I mean, you certainly sound motivated, but what happens if you don’t
    0:43:10 do anything about this and you keep getting these low quality leads that your salespeople
    0:43:14 can’t even get to answer and you keep losing them to XYZ competitor?
    0:43:17 I mean, what is your boss going to think at that point?
    0:43:22 So I start off with a challenging tone, trigger that emotion, then I end with what’s going
    0:43:27 to happen to your job at that point, a concern tone, a tone that shows empathy.
    0:43:29 Why don’t I want to have a concern tone there?
    0:43:38 Because your tone is how the prospect interprets your intention behind everything you ask them.
    0:43:40 Why is he or she asking me this question in the first place?
    0:43:46 Are they using this question to manipulate me to buy or they concern or they do empathy
    0:43:49 for my consequences if I don’t do anything?
    0:43:50 See the difference there?
    0:43:53 So anyway, that’s part of the process.
    0:43:56 We’ll be right back after a quick break from our sponsors.
    0:43:58 Hey, yeah, ma’am.
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    0:47:15 Yeah, fam, if you’re anything like me, you didn’t start your business to spend all your
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    0:48:50 We obviously need to all get your book to really understand and be able to utilize this
    0:48:53 because to your point, you can’t just jump in and do all these things.
    0:48:55 You really need to have a foundation.
    0:48:58 So I want to take into this tonality.
    0:48:59 I have a business.
    0:49:00 I have a social media agency.
    0:49:05 I also have a podcast network where I recruit podcasters and I get really big podcasters
    0:49:06 sponsorships.
    0:49:13 So I’ve got two different businesses and I’m by far the number one seller in my company.
    0:49:18 And I always think this, that I feel like somebody could duplicate exactly what I do
    0:49:22 and what I say, but they just don’t have the same energy and they don’t have the social
    0:49:23 proof or whatever.
    0:49:24 They don’t have the same status.
    0:49:25 They don’t have the same status as well.
    0:49:29 A lot of business owners, I don’t want to call you an influencer because I know you’re
    0:49:30 not just an influencer.
    0:49:31 You have a real business.
    0:49:32 Right?
    0:49:34 I think there’s, when I get on a podcast, they’re like, how does it feel to be an influencer?
    0:49:38 I’m like, I’m not an influencer, like we’re a sales training company.
    0:49:39 There’s a big difference.
    0:49:45 I’ve always said, but it’s because you have a lot of same type of issues because your
    0:49:48 prospects already have some trust and credibility if they’re following you, so they view it
    0:49:49 a higher status.
    0:49:53 So when they get on one of your reps, because that rep doesn’t know how to raise their status
    0:49:59 in the prospects mind, the prospect feels a bit disappointed.
    0:50:04 I feel like it’s so true status is so important, but that’s good news for all the entrepreneurs
    0:50:08 tuning in because if you’re the business owner, you automatically have a little bit more status
    0:50:10 and hopefully more social proof and things like that.
    0:50:11 Yeah.
    0:50:12 You do.
    0:50:13 You do.
    0:50:16 But to be able to grow a business, to duplicate it, you know, you’re talking about like when
    0:50:21 you get up to like even eight figures, let alone nine figures, like you can’t get to a
    0:50:27 nine figure annual business or even in a couple of years, if you’re like taking all the sales
    0:50:28 calls.
    0:50:29 Of course.
    0:50:30 Of course.
    0:50:31 You’re not even going to get eight figures taking all the sales calls yourself.
    0:50:32 You’re just never going to get there.
    0:50:37 So you have to learn how to get your salespeople good quality training where they can duplicate
    0:50:41 and you can actually focus on running the business and what you’re really, really talented
    0:50:42 at.
    0:50:43 Exactly.
    0:50:44 So that was going to be my next question.
    0:50:48 How can I get my salespeople to be as good as me on a sales call?
    0:50:49 You got to train them better.
    0:50:51 That’s the problem.
    0:50:57 The number one question business owners and salespeople ask me is this, how do I raise
    0:51:01 my confidence in sales or if they’re a business owner, how do I raise the confidence of my
    0:51:02 salespeople?
    0:51:04 I’m like, well, what do you mean?
    0:51:05 That’s a really easy answer.
    0:51:06 Like think about it.
    0:51:12 If you want to have a higher confidence level, you’ve got to raise your skill level.
    0:51:15 How can you have a high confidence level up here with a low skill level?
    0:51:20 You can’t name me a profession where you’re going to be high confidence at high confidence
    0:51:24 level, but your skill levels down here, your confidence level will always go down to where
    0:51:25 your skill level is.
    0:51:28 Now as a salesperson or a business owner, you can pump your salespeople up every day,
    0:51:32 like get them motivated, pumped up, hit your goals, raw, and the confidence level shoots
    0:51:37 up in the morning, but by the middle of the day, it starts to go down to where their skill
    0:51:38 level is.
    0:51:42 So if I raise my skill level here by learning advanced questions, how to use my tone to
    0:51:47 get the prospects to emotionally open up, how do I use, let’s say if they can see me
    0:51:51 virtually or even on the phone because your body language affects how your tone sounds,
    0:51:55 how do I use my body language to influence the prospect where they start to trust me
    0:51:57 in person, virtually, or on the phone.
    0:52:00 So once I learn those skills, my skill level goes up.
    0:52:02 That means I make way more sales.
    0:52:06 When your salespeople make more sales, does that increase your confidence?
    0:52:07 Yes.
    0:52:10 And so your confidence level goes up to where your skill level is.
    0:52:11 Nothing more, nothing less.
    0:52:12 So that’s what I always say.
    0:52:16 So you want to increase your confidence level, you got to increase your skill level.
    0:52:19 That means daily training.
    0:52:20 You know this.
    0:52:25 Look at every successful person in life and answer this question.
    0:52:29 Is training something they did or is training something they do?
    0:52:31 I think we all know the answer to that.
    0:52:32 Yeah, of course.
    0:52:33 Something they do.
    0:52:37 If you’re an NBA fan and you watch Steph Curry shoot three pointers every day, is it something
    0:52:38 he practiced a long time ago?
    0:52:39 Oh, it’s just a numbers game.
    0:52:42 Shoot as many shots as you can, eventually you’ll hit one.
    0:52:44 No, Steph knows it’s a skills game.
    0:52:49 That’s why he practices every day on his technique, his movements, his elbow movements, his hand
    0:52:53 movements, and that’s why he’s the greatest Julia Roberts, George Clooney.
    0:52:57 I could name any actor or actress training is something they do daily.
    0:53:02 That’s why they get paid $20 billion a film, which they should compared to the person that’s
    0:53:07 been in Hollywood for 15 years that is still a waitress or waiter because those other actors
    0:53:11 and actresses put in more work and developed more skill.
    0:53:15 And that’s why they get the jobs compared to everybody else who doesn’t.
    0:53:20 That’s why you look at top 1% CEOs compared to an average CEO.
    0:53:26 How much training is the top 1% going through reading books, learning from programs rather
    0:53:29 than the average salesperson that’s more interested in watching Netflix?
    0:53:32 And I mean, I literally could go through every industry on the planet.
    0:53:35 The top 1% are always learning.
    0:53:39 Everybody else are just kind of staying where they were from years ago, they went to college
    0:53:41 or maybe read a couple of books or something.
    0:53:42 That’s a good one.
    0:53:46 That reminds me of a quote that I read from you that I really liked because it’s different
    0:53:47 from other people say.
    0:53:49 You said, “People don’t buy from people who they like.
    0:53:52 They buy from companies who they feel they can get the best results from.”
    0:53:53 That they trust.
    0:53:54 Yeah.
    0:53:58 That’s a big discrepancy because, hey, I love the book that this came from.
    0:54:02 Dale Carnegie, I think, had to win Friends and Influence People.
    0:54:03 I love the book.
    0:54:05 It was written in 1936.
    0:54:06 We’re in 2024.
    0:54:07 Yeah.
    0:54:12 Buying behaviors had rapidly changed because of the power of the internet and social media.
    0:54:13 In 1936, none of that existed.
    0:54:17 You bought from the neighbor who had the grocery store.
    0:54:21 You bought from your mom who sold this certain product because you didn’t know about all
    0:54:23 these other options.
    0:54:24 Now you do.
    0:54:25 The world has changed.
    0:54:28 You don’t necessarily buy from people that you like.
    0:54:32 You buy from people or companies that you trust can get you the best result.
    0:54:38 Now, you love Grandma, but Grandma might be selling a product or a service, let’s say,
    0:54:44 which you might trust Paula, who’s a complete stranger because you view her at a higher status
    0:54:45 in that profession as Grandma.
    0:54:46 You love Grandma.
    0:54:48 You don’t necessarily hate her.
    0:54:53 You just don’t know her, but you trust that she can get you the best result.
    0:54:54 That’s why you buy from her.
    0:54:58 You love your neighbor, right, who sells at the local hardware store, but you’re still
    0:55:01 buying your tools from Amazon because you trust Amazon can get you the best result.
    0:55:03 I mean, I could go on and on and on.
    0:55:08 You don’t love Jeffrey Bezos, but you trust they can get you a better result.
    0:55:11 You buy from people they trust can get the best result.
    0:55:12 Period.
    0:55:13 If they like you, that’s just a bonus.
    0:55:14 Okay.
    0:55:16 My last question for you because I know that you’re tight on time.
    0:55:21 How important is it for sales reps to have a social media presence?
    0:55:26 Or is it more important for the CEO spokesperson and the brand to have a big–
    0:55:28 I think it’s important for both, and here’s why.
    0:55:31 I always get asked the question, like, if you could go back and your sister, what would
    0:55:32 you change?
    0:55:34 I’d be like, let’s have a social media presence.
    0:55:39 For me to kind of came around around 2006, 2008, I don’t even think I had to start a
    0:55:43 Facebook account until like 2010, I didn’t start an IG account until almost 2022.
    0:55:45 That was when I did my first reel.
    0:55:46 Wow.
    0:55:47 I didn’t even know what they were, right?
    0:55:51 And now I have like 700,000 followers just on IG from Reels two years later.
    0:55:56 So if I had started as a salesperson with social media doing at least one reel a day,
    0:56:03 which is so easy to do, we do like five a day, do one a day, I can’t imagine how many
    0:56:05 more customers I would have.
    0:56:09 I wouldn’t have to done any cold calling, which is probably a good thing I did because
    0:56:11 now we train that really effectively.
    0:56:16 I was one of the top 50 earners in any industry out of like, you’re talking a few hundred
    0:56:21 million salespeople ranked from my earnings over my 18-year career, and I didn’t have
    0:56:22 any social media.
    0:56:25 Had I had social media, I think it was number 45, I’m at number one.
    0:56:28 So in any industry, selling anything.
    0:56:33 So social media is important for the salesperson because you’ll get more free clients.
    0:56:36 You establish yourself as like an authority or an expert in your field, but it’s also
    0:56:39 important for like the person representing the brand.
    0:56:44 Like Elon Musk, if you think of him, he’s representing the brand of Tesla and SpaceX
    0:56:50 and all these other AI companies, and you know him as that’s the expert in those things.
    0:56:52 He’s the expert with this type of car.
    0:56:55 He’s the expert with AI because he’s branded.
    0:56:58 So I think it’s important to do both for sure.
    0:56:59 Awesome.
    0:57:01 I knew that you got to run, Jeremy.
    0:57:04 It was so great to have you on the show.
    0:57:07 Where can everybody learn from you and everything that you do?
    0:57:09 Follow us on Instagram.
    0:57:11 You can go to my verified account, Jeremy Lee Minor.
    0:57:12 Follow us there.
    0:57:15 We do about 180 reels a month.
    0:57:16 Some of those are intentional.
    0:57:20 Some of those are just repurposed content, keynotes, stuff like that.
    0:57:24 So you’ll learn some basic stuff there, you know, they’ll probably help you somewhere.
    0:57:27 You’re always welcome to go into Barnes and Noble.com.
    0:57:31 You can get our Barnes and Noble and Wall Street Journal bestseller, New Model Selling,
    0:57:32 like you mentioned.
    0:57:33 Now, book is a book.
    0:57:35 It’s words, right?
    0:57:38 Tonality and body language can’t be taught in a book, unfortunately.
    0:57:42 So books, you know, will help you a little bit, but they’re not going to like triple
    0:57:44 your sales or anything because it’s a book, right?
    0:57:47 You’re not going to remember 97% of that after a month.
    0:57:49 So those are good places to start.
    0:57:51 You want to learn more advanced training.
    0:57:55 You can always message us on IG or get our social media profiles and somebody in my team
    0:57:56 will message you back.
    0:58:00 And you can look at different training programs for industry if you want to go to like the
    0:58:01 next level.
    0:58:02 Awesome.
    0:58:03 Just start following me.
    0:58:04 That’s the first step.
    0:58:05 I totally recommend it.
    0:58:07 Thank you so much, Jeremy, for coming on the podcast.
    0:58:08 You are too nice.
    0:58:10 Now, I’m going to get upset if you say that to every sales trainer.
    0:58:12 I’m going to go back and watch.
    0:58:13 No, I promise.
    0:58:15 I really love your stuff.
    0:58:16 You’re too kind.
    0:58:20 Hey, I’ve been following you for a couple of years, watching your business really, really
    0:58:21 grow.
    0:58:24 So I just wanted to say congratulations and looking forward to see where your company
    0:58:26 goes in the next five to 10 years.
    0:58:31 Thank you.
    0:58:33 Well guys, there you have it.
    0:58:35 Selling is freaking hard.
    0:58:39 And like Jeremy said, nobody is a natural born salesperson.
    0:58:41 You have to work at it.
    0:58:46 And if you want to be a good entrepreneur, you’ve got to be great at it.
    0:58:51 The good news is that sales is not rocket science, but it does help to know a little
    0:58:53 bit of neuroscience.
    0:58:58 So many of our decisions are driven by emotion and not by logic.
    0:59:02 And if you aren’t selling to the emotional side of the brain, you’re making things
    0:59:04 harder for yourself.
    0:59:08 You’re pushing against human behavior instead of going with it.
    0:59:14 So how can you get potential clients and customers to persuade themselves of your value?
    0:59:17 Here are some of my favorite tips that Jeremy mentioned.
    0:59:19 First, mismatching.
    0:59:21 I love this tip.
    0:59:24 Try downplaying things like potential benefits.
    0:59:26 Act like it’s no big deal.
    0:59:30 Let your prospects upplay it for you.
    0:59:31 Status is also important.
    0:59:34 Play the detached expert.
    0:59:35 Don’t be so needy.
    0:59:40 If you want to raise your own status in the prospect’s brain, then act like you deserve
    0:59:41 the status.
    0:59:42 Really know your stuff.
    0:59:45 Don’t be desperate for the deal.
    0:59:50 And remember, even if you don’t have a lot of social proof, you can have situational status
    0:59:53 in your conversations with prospects.
    0:59:55 Next, listen.
    0:59:57 We all know that’s super important.
    1:00:02 But remember that it’s important to listen to what your prospect means, not just what
    1:00:03 they say.
    1:00:05 So listen to their tone.
    1:00:10 What they mean and what they say might be two completely different things.
    1:00:13 And what they mean always is the truth.
    1:00:16 Finally, always be training.
    1:00:19 Even the best salespeople are willing to get better.
    1:00:23 They’re working at it, just like any skill or talent.
    1:00:27 If you want to boost your ability and your confidence, you have to work at it.
    1:00:32 You got to put in the reps, take sales calls, even if you don’t think they’re a good fit
    1:00:35 for your business, especially when you’re just starting out.
    1:00:37 Get to practice.
    1:00:40 Like Jeremy said, sales is not a numbers game.
    1:00:42 It’s a skills game.
    1:00:45 Thanks for listening to this episode of Young and Profiting Podcast.
    1:00:49 You don’t need me to persuade you of its value.
    1:00:53 If you just listened to this entire episode and you learned and profited from this conversation
    1:01:00 with sales guru Jeremy Miner, then you know how valuable this podcast is.
    1:01:03 So why don’t you just share it with your friends, colleagues, and family and spread
    1:01:05 our show by word of mouth?
    1:01:09 And if you did enjoy this show and you learned something, then please take a couple minutes
    1:01:12 and drop us a five-star review on Apple Podcast.
    1:01:16 It just takes a few minutes and it totally makes my day.
    1:01:20 If you prefer to watch your podcasts as videos, you can find us on YouTube.
    1:01:23 All of our episodes are uploaded there.
    1:01:28 You can also find me on Instagram @yappwithhalla or LinkedIn by searching my name.
    1:01:30 It’s Hala Taha.
    1:01:32 Big shout out to my amazing production team.
    1:01:36 Thank you guys for all your hard work and dedication.
    1:01:40 This is your host, Hala Taha, aka The Podcast Princess, signing off.
    1:01:43 [MUSIC PLAYING]
    1:01:46 .
    1:01:50 [MUSIC PLAYING]
    1:01:54 [MUSIC PLAYING]
    1:02:04 [BLANK_AUDIO]

    At his first sales job, Jeremy Miner sold home security systems door-to-door. But he soon saw that the company’s traditional sales scripts were ineffective. So, he changed his approach to create curiosity. The result? Clients were more interested, less resistant, and more likely to buy. In this episode, Jeremy explains the neuroscience behind sales and breaks down his innovative Neuro-Emotional Persuasion Questioning (NEPQ) model, which helps prospects convince themselves to buy. 

    Jeremy Miner is the founder and CEO of 7th Level, a global sales training company. His Neuro-Emotional Persuasion Questioning (NEPQ) model uses psychology to help salespeople understand and influence customers to improve sales.

    In this episode, Hala and Jeremy will discuss:

    – The neuroscience of selling

    – The three modes of the NEPQ model

    – The power of language in sales conversations

    – How to get prospects to sell themselves 

    – How to trigger curiosity in prospects

    – Jeremy’s effective follow-up script

    – The right questions to ask in sales calls

    – Uncovering problems through effective questioning

    – The importance of social media presence in sales 

    – How to avoid fight-or-flight responses

    – And other topics… 

    Jeremy Miner is the founder and CEO of 7th Level, a global sales training company known for its innovative approach to sales. His Neuro-Emotional Persuasion Questioning (NEPQ) model uses behavioral science and psychology to improve sales outcomes by understanding and influencing customer behavior. With over two decades of experience in sales, Jeremy has trained more than 100,000 salespeople across various industries. He is a top 1% income earner in direct sales and has consistently exceeded sales targets throughout his career. Jeremy is also a sought-after keynote speaker and hosts the popular podcast, Closers are Losers. His book, The New Model of Selling: Selling to an Unsellable Generation, is a Wall Street Journal bestseller. 

    Connect With Jeremy:

    Jeremy’s Website: https://www.7thlevelhq.com/ 

    Jeremy’s LinkedIn: https://www.linkedin.com/in/jeremyleeminer/ 

    Jeremy’s Twitter: https://twitter.com/jeremyleeminer 

    Jeremy’s Instagram: https://www.instagram.com/jeremyleeminer 

    Jeremy’s Facebook: https://www.facebook.com/jeremy.miner.52 

    Jeremy’s Podcast, Closers are Losers: https://podcasts.apple.com/us/podcast/closers-are-losers-with-jeremy-miner/id1534365100 

    Resources Mentioned:

    Jeremy’s Book, The New Model of Selling: Selling to an Unsellable Generation: https://www.amazon.com/New-Model-Selling-Unsellable-Generation/dp/1636980112 

    How to Win Friends & Influence People by Dale Carnegie: https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034 

    LinkedIn Secrets Masterclass, Have Job Security For Life:

    Use code ‘podcast’ for 30% off at yapmedia.io/course.

     

    Sponsored By:

    Shopify – Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify 

    Indeed – Get a $75 job credit at indeed.com/profiting 

    Facet – For a limited time Facet will waive $250 enrollment fee for new annual members! Visit facet.com/profiting for details.

    BetterHelp – Sign up for a webinar on mental health for entrepreneurs presented by BetterHelp at youngandprofiting.co/mentalhealth

     

    More About Young and Profiting

    Download Transcripts – youngandprofiting.com

    Get Sponsorship Deals – youngandprofiting.com/sponsorships

    Leave a Review – ratethispodcast.com/yap

    Watch Videos – youtube.com/c/YoungandProfiting

     

    Follow Hala Taha

    LinkedIn – linkedin.com/in/htaha/

    Instagram – instagram.com/yapwithhala/

    TikTok – tiktok.com/@yapwithhala

    Twitter – twitter.com/yapwithhala

     

    Learn more about YAP Media’s Services – yapmedia.io/

  • Hala Taha: How I Use LinkedIn and Pipedrive to Drive Sales for My $5M Company

    AI transcript
    0:00:05 Today’s episode is sponsored in part by Teachable, Fundrise, Mint Mobile, Working Genius, Indeed,
    0:00:06 and Shopify.
    0:00:11 Teachable makes it easy for creators to monetize their content with full control.
    0:00:15 Head to teachable.com and use code “PROFITING” to claim your free month on their pro-paid
    0:00:16 plan.
    0:00:20 Grow your real estate investments in minutes with the Fundrise flagship fund.
    0:00:26 Add the Fundrise flagship fund to your portfolio with as little as $10 at fundrise.com/profiting.
    0:00:29 Save big on wireless with Mint Mobile.
    0:00:35 Get your new three-month premium wireless plan for just $15 a month at mintmobile.com/profiting.
    0:00:39 Unlock your team’s potential and boost productivity with Working Genius.
    0:00:44 Get 20% off the $25 Working Genius assessment at workinggenius.com with code “PROFITING”
    0:00:46 at checkout.
    0:00:49 Attract interview and hire all in one place with Indeed.
    0:00:53 Get a $75 sponsored job credit at indeed.com/profiting.
    0:00:55 Terms and conditions apply.
    0:00:59 Shopify is the global commerce platform that helps you grow your business.
    0:01:04 Sign up for a $1 per month trial period at Shopify.com/profiting.
    0:01:10 As always, you can find all of our incredible deals in the show notes.
    0:01:24 Young Improviders, my two favorite topics to teach are LinkedIn and sales.
    0:01:29 Two topics that I’ve completely mastered, two topics that have enabled me to become
    0:01:35 such a successful CEO, entrepreneur, and founder at such a young age.
    0:01:40 In this episode, I’m replaying a webinar that I did hosted in partnership with Pipedrive,
    0:01:45 the top sales CRM made by salespeople for salespeople.
    0:01:48 It is basically taking the whole industry by storm.
    0:01:53 Really user-friendly, really cool platform that integrates with everything, very easy
    0:01:59 to use and basically will help you really advance your whole sales process.
    0:02:05 Now they have a super cool LinkedIn integration where you can see all of your LinkedIn DMs.
    0:02:09 You can automate templates for your DMs and if you guys know anything about what I teach
    0:02:14 for LinkedIn, it’s all about the DMs when it comes to sales on LinkedIn.
    0:02:19 LinkedIn is a platform that is primed for sales conversations.
    0:02:24 In this webinar, I talk about how to go about selling on LinkedIn, the different strategies
    0:02:29 you can use from your post content to your DM strategy, and then I talk about how you
    0:02:33 can leverage Pipedrive to manage all your communications in one place.
    0:02:34 We do a demo of Pipedrive.
    0:02:39 If you want to get the full webinar, we have the entire webinar with all the slides and
    0:02:42 everything like that posted on our YouTube channel.
    0:02:46 If you want to just take a listen, we’ve cut it down to the parts that make sense to
    0:02:51 be audio and we’re replaying it on the podcast so that you can level up your LinkedIn and
    0:02:52 sales strategy.
    0:02:56 If you enjoyed this webinar and you want to try Pipedrive, you want to try that new LinkedIn
    0:02:58 integration, which is awesome, by the way.
    0:03:04 You can sign up, no credit card, no risk at youngimprofiting.co/pipedrive for a free 30-day
    0:03:07 trial and 20% off your membership for one year.
    0:03:09 I’ll put the link in the show notes again.
    0:03:12 That’s youngimprofiting.co/pipedrive.
    0:03:16 You get a free 30-day trial and 20% off your membership for one year.
    0:03:19 Play around with Pipedrive, see how you like it.
    0:03:24 I promise you it’s going to help you stay organized, track your sales.
    0:03:28 If you want to scale your sales operations, you can’t do it all in spreadsheets.
    0:03:33 You can’t really scale your team without having one place for everybody to understand where
    0:03:37 all the communications are happening so your team members, they don’t step on each other’s
    0:03:38 toes.
    0:03:40 Pipedrive is a solution to that.
    0:03:43 We use it at YAP Media for all of our network sales.
    0:03:44 I love it.
    0:03:46 Now, I love it even more with this LinkedIn integration.
    0:03:54 If you’re ready to master your LinkedIn sales, let’s jump right into this webinar.
    0:03:59 If you guys were at my previous Pipedrive webinar, we really focused on sales and things like
    0:04:03 driver trees and tracking your leads and all that kind of stuff.
    0:04:06 Today, we’re going to take a focus on LinkedIn.
    0:04:11 By the way, if you guys missed it, Pipedrive has a new LinkedIn integration, which is so
    0:04:16 cool because I teach a LinkedIn masterclass and one of the things that everybody always
    0:04:20 asked me is how can I track all these conversations more efficiently?
    0:04:21 Now we can.
    0:04:25 You actually get the DMs in your Pipedrive.
    0:04:31 Very excited to go over a lot of my different secrets about LinkedIn and sales today.
    0:04:37 For the agenda, we’re going to be talking about why there’s a good opportunity to sell
    0:04:38 on LinkedIn.
    0:04:39 Why LinkedIn?
    0:04:44 Why is so many entrepreneurs and people who have something to sell focusing on LinkedIn?
    0:04:50 We’re going to talk about the winning formula for direct messages, how to effectively find
    0:04:58 your target audience, invite them, not seem spammy, send value, and make a sale via DMs.
    0:05:02 We’re then going to talk about tracking all of this because it’s a lot to manage.
    0:05:08 If you’re only managing it in the actual social media platforms or email platforms, everything’s
    0:05:11 going to be disjointed and you’re going to lose deals and it’s going to be slower to
    0:05:12 actually close deals.
    0:05:17 We’re going to talk about how Pipedrive is going to streamline all of that for you guys.
    0:05:23 Then we’re going to talk about how to optimize your profile and then lastly, content strategy.
    0:05:26 These are things that I literally sell for thousands of dollars in my course.
    0:05:28 You guys are getting it all for free.
    0:05:30 Let’s talk about selling on LinkedIn.
    0:05:32 Let’s get right into it.
    0:05:33 Why LinkedIn?
    0:05:38 First of all, LinkedIn has this angle of having a professional focus.
    0:05:43 When you think about LinkedIn, it is a platform where people are looking to get jobs.
    0:05:45 People are talking about their promotions.
    0:05:47 People are talking about their businesses.
    0:05:52 When you think about their platforms like Instagram or TikTok, they’re not talking about
    0:05:53 those things.
    0:05:57 They’re talking about fashion and makeup and dancing.
    0:06:00 It doesn’t have the same professional focus.
    0:06:06 People are going to be open-minded to listen to what you have to say regarding your business
    0:06:07 on LinkedIn.
    0:06:12 They’re going to feel like it’s an appropriate place for you to be talking about that content.
    0:06:13 That’s number one.
    0:06:19 Number two is that LinkedIn is one of the only social media platforms that essentially acts
    0:06:21 like a search engine.
    0:06:22 Everybody on LinkedIn is real.
    0:06:24 There’s no bots on LinkedIn.
    0:06:29 Everybody has a profile that has so much information and keywords about that person.
    0:06:35 You know their title, the past jobs they had, where they live, where they went to school,
    0:06:40 you know who they’re connected to, you’ve got a bio about them, what they look like.
    0:06:46 This is so much more information and searchable information than any other social media platform.
    0:06:50 On top of that, what events they went to, what groups they’re part of.
    0:06:54 These are all things that you can actually search and find your target audience via these
    0:06:55 methods.
    0:06:57 We’re going to talk a lot about that in a bit.
    0:07:02 Number three is that it’s just an overlooked opportunity while all the business owners
    0:07:08 are trying to dance on Instagram and TikTok to get leads, you could be dominating on LinkedIn.
    0:07:14 There’s over 135 million daily active users on LinkedIn and less than 6% of them are creating
    0:07:15 original content.
    0:07:18 That means you can stand out in your niche.
    0:07:22 There’s also a completely hackable algorithm and I’m going to give you a couple insights
    0:07:27 about the algorithm, what you really need to know, so that you can go viral and that
    0:07:31 you can get more visibility and eyeballs to your page.
    0:07:36 It’s an overlooked opportunity, it’s a hackable platform, you still can get organic reach,
    0:07:38 you don’t have to do paid ads.
    0:07:43 If you put in the work on LinkedIn, you are going to be able to rock it.
    0:07:46 This is simply not the case with other social media platforms.
    0:07:50 What are the ways that people sell on LinkedIn?
    0:07:54 Number one is educational content.
    0:07:58 Educational content is how you’re going to target niche audiences, usually you’re going
    0:08:03 to want to infuse these with keywords and then anybody who likes comments and shares
    0:08:07 on these educational posts are essentially raising their hand and saying, “You have permission
    0:08:08 to message me.
    0:08:14 I took the first action and you can now retarget me in the DMs and spoon feed me whatever lead
    0:08:17 gen asset that you have.”
    0:08:20 That brings us to direct messages.
    0:08:27 Direct messages can be used by retargeting the posts that you have, by retargeting your
    0:08:32 competitors posts, by finding people who sign up to events and messaging them that way,
    0:08:37 finding people who are in groups and messaging them that way, finding people based on their
    0:08:39 titles and messaging them that way.
    0:08:43 There’s a million ways to do DM campaigns and we’re going to talk a bit about that.
    0:08:45 Number three, LinkedIn live streams.
    0:08:52 If you have a load ticket offer and you’re an expert on a topic, you can do Q&As.
    0:08:57 For example, when I have a LinkedIn course, I might hop on LinkedIn live and just be like,
    0:08:59 “Hey, guys, ask me anything.
    0:09:02 Anything related to LinkedIn or selling on LinkedIn, ask me whatever you want.
    0:09:04 I’m going to answer all your questions here.”
    0:09:07 By the way, I’ve got a course coming up in September.
    0:09:10 You can sign up at yappmedia.io/course.
    0:09:15 I can talk in the chat with people, respond back, drop my links, and you can literally
    0:09:20 be selling on live streams, super effective way, especially if you’ve been growing your
    0:09:24 following through content and posts and people actually show up to your live streams.
    0:09:27 It’s just basically a live webinar like this that you can do whenever you have the time
    0:09:30 and just show up and start selling on live stream.
    0:09:34 Similarly, you can also do that on audio events.
    0:09:37 Then anybody who shows up to these live streams and audio events, you can retarget them in
    0:09:41 the DMs and give them a link and a lead gen to save their email or whatever you need to
    0:09:45 do to keep that conversation going if they didn’t close on the actual live stream or
    0:09:46 the audio event.
    0:09:51 There’s actually live events that you can do on LinkedIn and sell that way.
    0:09:54 Then lastly, you can do events like this.
    0:09:55 You create an event page.
    0:09:57 People can search it, find it on their own.
    0:10:01 You can share that event page on your content, your posts.
    0:10:05 You can email out that event page and basically you just link it to either a live stream, an
    0:10:09 audio event, or a private Zoom webinar.
    0:10:12 Events like this are another way that you can sell.
    0:10:16 It’s off the platform technically if you’re going to do a private Zoom webinar, but you
    0:10:18 promote it with a LinkedIn event page.
    0:10:24 Now, we’re going to talk about the winning DM formula.
    0:10:29 Some people come off spamming on LinkedIn, but want to know something?
    0:10:35 When I message somebody on LinkedIn, I would say about 99% of the time, I get a thank you
    0:10:42 and I create a fan if they don’t buy from me because I make it something relevant and
    0:10:45 I offer value.
    0:10:49 It feels spammy if you make it all about you and you don’t make it about them if you’re
    0:10:56 not relevant and if you start selling before you actually add value, it shouldn’t come
    0:10:59 off spammy if you know the winning formula.
    0:11:02 First of all, you need to determine your target audience.
    0:11:04 Who are you reaching out to?
    0:11:05 Why are you reaching out to them?
    0:11:07 What is the point of this campaign?
    0:11:12 You need to step back, think about who you’re targeting, how you’re going to make it relevant,
    0:11:15 what is the point of this campaign, what is the ultimate outcome that you want, what is
    0:11:19 a link or links that you’re going to be promoting throughout the whole conversation and you’re
    0:11:23 going to want to create your target audience.
    0:11:27 Number two is if there is second or third connection, you’re going to have to, based
    0:11:33 on LinkedIn’s capability, send them a personalized invite with a note and you’re going to say
    0:11:39 why you’re reaching out to them and usually the way that you found the person is the common
    0:11:40 ground.
    0:11:44 So if you’re searching for titles, I’m looking for social media managers, hey, I noticed
    0:11:49 you’re in the social media space and I would love to invite you to my webinar or whatever
    0:11:50 it is.
    0:11:55 So usually the way that you find them or for example, hey, I noticed that you are a powerful
    0:12:01 female in the finance industry because you looked up the finance industry and you found,
    0:12:05 like, that’s the common ground, the way that you found that, right?
    0:12:10 So once they accept the invite, then you’re able to send a DM and if they’re a first connection,
    0:12:12 you can just go straight to the DM stage.
    0:12:17 So basically at this stage, you’re going to want to provide value.
    0:12:22 So you’re going to want to provide top funnel lead magnets and then mid funnel lead magnets
    0:12:27 and you’re going to want to keep warming them up until you want to basically, if it’s a
    0:12:31 high ticket offer, you’re usually going to want to take them off platform and make the
    0:12:32 sale.
    0:12:38 Whether that’s in a webinar, whether that’s on a discovery call or a one-on-one call,
    0:12:41 you’re usually going to want to take them off platform to make the sale.
    0:12:46 But before you make that ask, you’re going to want to provide so much value that they
    0:12:50 feel the law of reciprocity that they have to do whatever you ask them to do to take
    0:12:55 them offline or that you built that trust, you built that credibility and that social
    0:13:01 currency where they’re actually going to want to do whatever ask that you have.
    0:13:05 And if it’s a low ticket offer, you might be able to just do the sale in the actual
    0:13:09 DM itself and not take them offline.
    0:13:12 So how do we find our audience on LinkedIn?
    0:13:19 There’s all these attribute-based ways to actually search and find your target audience.
    0:13:24 And basically what this means is just all the inputs that people put in their profiles
    0:13:26 and that’s the way that you can actually find these people.
    0:13:29 So you can find people based on types of connections.
    0:13:32 Are they your first connections, second connections, third connections?
    0:13:33 What location they’re in?
    0:13:39 Their current or past companies, their schools, their industries, their service categories.
    0:13:42 And then my favorite way is free keyword search.
    0:13:48 You can literally search anything on LinkedIn like it’s Google and find your target audience
    0:13:49 that way.
    0:13:53 So that’s what we mean when we say attribute-based.
    0:13:56 It’s basically any content that they have on their profile.
    0:13:59 You can basically search that in LinkedIn search.
    0:14:04 And then you can filter by people, by posts, and there’s a million ways to filter.
    0:14:06 So you can find your audience this way.
    0:14:10 The other way that you can find your audience is based on the behaviors that they take on
    0:14:11 LinkedIn.
    0:14:15 So for example, what events are they signing up for?
    0:14:18 What posts are they engaging on?
    0:14:21 Who do they follow in my LinkedIn class?
    0:14:25 We talk about identifying look-alike profiles, so people who have an audience you want.
    0:14:28 So let’s say you want my audience.
    0:14:31 Who’s commenting and liking on my posts?
    0:14:35 And how can you reach out to them, invite them to your network?
    0:14:39 Who’s attending audio events that are related to what you sell or do?
    0:14:44 So there’s so many different behaviors that people take on LinkedIn that you can also
    0:14:46 find your audience in mass.
    0:14:51 And when it comes to effective marketing, the goal is to always try to find your audience
    0:14:56 in mass because it’s the easiest way to save time.
    0:14:59 You’re not trying to find your audience like it’s a needle on a haystack in a million different
    0:15:01 places, right?
    0:15:03 So where can you find your audience in mass?
    0:15:04 Is it through their title?
    0:15:08 Do you have specific titles that you’re looking at that you sell to?
    0:15:12 Could it be certain events that have keywords related to what you do or sell that you’re
    0:15:14 going to find everybody in mass?
    0:15:18 Or is there an influencer that has the audience that you want and you can find them in mass
    0:15:19 on their posts?
    0:15:22 Okay, so these are things for you to think about, about how to find your audience.
    0:15:26 And then like I said, the way that you found them is the common ground.
    0:15:30 So I noticed that you follow Gary Vee and I think anybody who likes his content is going
    0:15:31 to like mine too.
    0:15:33 I’d love to provide value on your feed.
    0:15:35 So that’s an example of that.
    0:15:38 Okay, so establishing common ground.
    0:15:42 Once you have your audience in mind, you need to establish relevancy or similarity so you
    0:15:46 don’t come off as spammy and so that you quickly build rapport.
    0:15:49 I talked through this already.
    0:15:52 So next you’re going to be sending a personalized invite.
    0:15:56 And again, you’re going to use the word you found the person as your common ground and
    0:15:57 relevancy point.
    0:16:01 And then you’re also going to be using the law of likability.
    0:16:02 Okay.
    0:16:07 So here’s an example of sending a good personalized invite or DM.
    0:16:11 Now I believe it’s a 300 character limit.
    0:16:17 This is something that you can basically boilerplate and customize slightly per person so that
    0:16:21 you’re not every time you’re inviting somebody or coming up with a new message, but you might
    0:16:27 customize it by first name, for example, because hopefully you’re finding your audience a mass.
    0:16:31 So again, you’re not having to do an individual new invite for each one.
    0:16:34 You’re just customizing something like their first name.
    0:16:39 Another tip is if you want to not even have to customize it with their first name is to
    0:16:44 say good morning, happy Wednesday, happy Thursday.
    0:16:47 When you say something like that, it makes people feel like it’s customized, even if
    0:16:52 it’s not, because it feels like it happened genuinely at that time and it’s you talking
    0:16:53 to them.
    0:16:57 So hey, first name, I noticed you engaged with Heather Monaghan’s content.
    0:16:59 Heather Monaghan is a lookalike client of mine.
    0:17:04 I recently spoke at ABC convention alongside Heather, she and I talk about similar topics
    0:17:07 and if you like her content, I think you’ll like mine too.
    0:17:10 You seem like the type of person I would love to have in my network and I’m curious to learn
    0:17:11 more about you.
    0:17:17 Now, something else that’s going on in this message is that I’m not being assumptive.
    0:17:21 In the beginning of the sales cycle, you never want to be assumptive.
    0:17:26 You never want to make people feel like you’re pressuring them and pushing them.
    0:17:31 And so if I said, I recently spoke at the ABC convention alongside Heather, she and
    0:17:37 I talked about similar topics and if you like her content, you’re going to like mine too.
    0:17:41 This opens the door for somebody to slam it in your face.
    0:17:42 Don’t tell me what I like.
    0:17:44 You don’t know anything about me.
    0:17:47 Why are you assuming that I’m going to like your stuff?
    0:17:50 This is how people respond in a nasty way to you.
    0:17:55 You need to be soft, neutral language, disarm.
    0:17:58 Let’s hold that thought and take a quick break with our sponsors.
    0:18:03 Yeah, fam, if you’re anything like me, you didn’t start your business to spend all your
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    0:19:32 Hey, yeah, bam.
    0:19:35 Launching my LinkedIn secrets masterclass was one of the best things I’ve ever done
    0:19:36 for my business.
    0:19:41 And I didn’t have to figure out all the nuts and bolts of creating a website for my course.
    0:19:43 I needed a lot of different features.
    0:19:47 I needed chat capabilities in case anybody had questions.
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    0:20:19 And Shopify is not so secret secret as Shoppay, which boosts conversions up to 50%.
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    0:21:11 Young Improfitors, I spent years slaving away and so many different jobs trying to prove
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    0:22:54 Law of liking is also something to keep in mind for invites because, first of all, if
    0:22:59 somebody accepts your invite, LinkedIn is going to increase the amount of invites that
    0:23:00 you send a day.
    0:23:02 They’re actually looking at your acceptance rate.
    0:23:07 Your goal is to try to get people to actually accept your invites on LinkedIn.
    0:23:10 One of the ways that you do that is by using the law of ability because people are going
    0:23:14 to accept you into that invite.
    0:23:18 If they like you, if they don’t like you, they’re going to ignore you.
    0:23:20 What do people like?
    0:23:25 People like people who are similar to them, people like people who give them compliments.
    0:23:27 People love to be asked questions.
    0:23:32 They want to be asked about their own lives, their own interests, their own opinions.
    0:23:37 People like people who share the same identity and are part of the same community or group.
    0:23:42 People like people who feel that they think they’re experts that ask them for advice because
    0:23:47 it makes them feel powerful like they have value to give to the world.
    0:23:53 We want to harness this powerful principles of the law of liking and some examples of
    0:23:54 this.
    0:23:56 I noticed that you engage on Gary V’s content.
    0:23:58 I’m a big fan as well, and I follow his work.
    0:24:00 If you like his content, I think you’ll like mine too.
    0:24:02 I’d love to provide value on your feed.
    0:24:06 You look like somebody who really knows their stuff in the real estate world.
    0:24:09 I’m in this industry too, and I’d love to connect.
    0:24:10 We’re giving them a compliment.
    0:24:11 They know their stuff.
    0:24:13 They seem accomplished.
    0:24:16 I noticed you recently posted about skydiving for the first time.
    0:24:18 What was that experience like?
    0:24:22 As two strong female leaders in this space, I thought we should connect and support each
    0:24:23 other.
    0:24:27 I noticed we both went to NYU, always happy to connect with a fellow NYU alumni and look
    0:24:29 forward to getting to know you better.
    0:24:33 What are the ways that you can establish the law of likability?
    0:24:35 Are you guys similar in any way?
    0:24:36 Did you guys go to the same schools?
    0:24:38 Are you in the same industry?
    0:24:41 Do you follow the same people?
    0:24:42 Can you give a compliment to them?
    0:24:44 Something that seems impressive?
    0:24:51 Next is sending a personalized DM to establish common ground, add value, build rapport, and
    0:24:56 then you’re going to just keep going, keep going, keep going until you make your ass.
    0:24:59 Again, part of this is upfront campaign planning.
    0:25:03 We don’t have time to go through all of that today, but usually what you’re going to do
    0:25:07 is actually map out your whole campaign before you even get started.
    0:25:09 What is your invite note going to say?
    0:25:10 What is your first DM?
    0:25:11 What is your second DM?
    0:25:14 If they answer this way, if they answer that way, how are you going to respond?
    0:25:20 You’re going to try to boilerplate it and templatize it so that you can do this in mass.
    0:25:24 Now, a platform like Pipedrive is going to help you manage all of that.
    0:25:28 You can actually insert your templates in Pipedrive.
    0:25:30 Building value and rapport.
    0:25:32 Here’s an example of a first DM.
    0:25:34 Hey, first name.
    0:25:35 Thanks for connecting.
    0:25:38 I’m all about helping individuals clarify their personal brand and mission.
    0:25:41 I’ve been a personal brand coach for 20 years and I’ve read on the topic.
    0:25:45 Based on your profile, this may be interesting to you.
    0:25:48 I have tons of accessible content on my newsletter here.
    0:25:51 My goal is to help people understand their core values and missions to solidify their
    0:25:52 brand.
    0:25:53 Let me know what you think about the newsletter.
    0:25:55 I’d love to get your feedback.
    0:26:00 This is introducing them to a top funnel legion, a newsletter, where they’re going to insert
    0:26:01 their name, their email.
    0:26:06 You’re going to get their email so that you can also retarget them on email and hopefully
    0:26:10 you’re providing them relevant, free value.
    0:26:16 The first invite message clarified why you’re even reaching out to them.
    0:26:21 This campaign and the invite message for the invite might have said something like, “Hey,
    0:26:25 I noticed that you’re in the branding space and you’re doing an awesome job.
    0:26:26 I feel like we have a lot of commonalities.
    0:26:27 I’d love to connect.”
    0:26:31 Then this message doesn’t seem like, “Why is this person giving me content about personal
    0:26:32 branding?”
    0:26:36 It all has to work together.
    0:26:39 There’s all different lead magnets that you can have.
    0:26:43 One of the things that you need to do before you even start these campaigns is decide what
    0:26:45 lead magnets are you going to leverage.
    0:26:47 How are you going to collect people’s names and emails?
    0:26:49 That is so important.
    0:26:53 Top funnel magnets can be an e-book, a white paper.
    0:26:57 There’s different web pages where you can create quizzes or calculators.
    0:27:00 You can create a checklist, a cheat sheet.
    0:27:02 There’s all these different things that you can do.
    0:27:08 Then you use your email CRM typically to create a gated asset page, which is very easy to
    0:27:09 do.
    0:27:14 You don’t need to be tech savvy and you basically just have a form that people fill out with
    0:27:18 their name, their email, and then they get the downloadable and then you can reach out
    0:27:21 to them on email and you have two ways to reach out to them.
    0:27:26 Then a platform like Pipedrive will consolidate all that info for you.
    0:27:31 Your email, the emails that you’ve sent to them, what they’ve responded to, the LinkedIn
    0:27:35 DMs that you’ve sent to them, all their contact information, then you have everything in one
    0:27:36 place.
    0:27:41 Now, for mid-funnel activities, basically, as people start responding, “Hey, I love the
    0:27:43 calculator that you gave me was so useful.
    0:27:48 Oh, if you love that, I’d love to invite you to my upcoming webinar coming up.
    0:27:50 Here’s the link to register.”
    0:27:56 Zoom webinars are also a great way to collect people’s names and emails as well.
    0:27:59 You can invite them to, “Hey, I’ve got a live stream.
    0:28:00 I do every Wednesday.
    0:28:01 I’d love for you to show up.
    0:28:03 Hey, why don’t we do a free coaching call?
    0:28:08 I’d love to really figure out what your problems are and see if I can help you solve them.”
    0:28:14 You want to bring them to mid-funnel activities and offline LinkedIn, if you can, if it’s
    0:28:18 a high ticket offer so that you can close them and give them some one-on-one attention
    0:28:24 or at least a closer attention if it’s some webinar or live stream.
    0:28:28 This is just highlighting the fact that email is everything.
    0:28:32 One thing that you guys should note is that these social media platforms change all the
    0:28:33 time.
    0:28:35 The algorithm is always changing.
    0:28:40 You could get locked out of your account, especially a platform like LinkedIn, any social media
    0:28:41 platform.
    0:28:47 You need to de-risk yourself by constantly taking your connections and getting them to
    0:28:48 give you their email.
    0:28:53 One of your biggest goals should be going through all your first connections on LinkedIn,
    0:28:56 whoever’s your target client, do you have their email?
    0:29:02 If not, figure out a way that you can provide them value so they give you their email.
    0:29:07 We do so many sales on email and one of my biggest regrets is not starting my email list
    0:29:08 even sooner.
    0:29:13 Like I mentioned, Zoom webinars are a great way to get emails en masse.
    0:29:20 For example, when I do these webinars, let’s say like 500 people register, half of them
    0:29:24 always show up.
    0:29:29 I get 500 emails, very important, very effective.
    0:29:32 Email also has a very high clicking conversion rate.
    0:29:37 People are in their inbox all day, and it’s a way to personally reach out to them.
    0:29:42 This sounds all great, but how do I track all of this?
    0:29:44 We need to have the right systems in place.
    0:29:49 We need to facilitate simple pipeline management, and this should be one of our top priorities.
    0:29:55 The more that you can streamline things and see everything in one dashboard, be able to
    0:30:00 manage your leads because last thing you want is you’re selling to somebody on LinkedIn
    0:30:04 who you’re also selling to on email and they’re like, “Geez, you’re sloppy.
    0:30:05 I’m already talking to you on email.
    0:30:07 Why are you messaging me on LinkedIn?”
    0:30:11 You need to make sure that you’re handling all these communications with care because
    0:30:14 one mistake, you lose the deal.
    0:30:19 A dedicated CRM puts all of this in one place so that you can follow up with your leads.
    0:30:21 You don’t lose your leads.
    0:30:26 You have all the comms in one place, your email, your LinkedIn messages, and so on.
    0:30:31 This is crucial for sales managers and reps to track their performance, measure their
    0:30:36 progress, stay organized, close deals faster, close bigger deals, and so on.
    0:30:37 Let’s talk about Pipedrive.
    0:30:41 Pipedrive is the CRM that we use at YAP Media.
    0:30:47 It’s a CRM by salespeople, for salespeople, and essentially in a nutshell, Pipedrive enables
    0:30:53 sales teams and small businesses, businesses of all sizes to streamline processes, consolidate
    0:30:59 sales data and communications in one unified CRM tool, track the progress of sales opportunities,
    0:31:04 and see sales data in real time, automate follow-ups, and ensure timely responses to
    0:31:06 leads with automated reminders.
    0:31:12 This also includes automated DM messages, automated emails, assess team performance
    0:31:14 for ongoing improvement with dashboards and reporting.
    0:31:20 Basically, it’s everything in one place, and it also has this Kanban format.
    0:31:25 You can move deals from stage to stage, map out your sales process.
    0:31:31 You can have every lead and know exactly what communications you’ve had with them, what stage
    0:31:35 of the sales process they’re in, and so on.
    0:31:39 The other thing with Pipedrive is that you’re able to embrace automation.
    0:31:43 You can automate just about any step of your sales process.
    0:31:48 You can automate repetitive tasks like creating a deal when a new contact is added, triggering
    0:31:50 personalized emails to go out.
    0:31:55 Again, now you can do personalized DMs, which is awesome, transferring ownership to another
    0:31:59 rep when a deal reaches a certain stage, like if you’ve got multiple people involved in
    0:32:01 your sales process.
    0:32:06 There’s also an AI-powered sales mentor that further boosts your performance.
    0:32:11 For example, if you have a requirement like your sales reps need to send out 100 emails
    0:32:16 a day, if they don’t do that, an AI notification will send the rep a reminder like, “Hey, you
    0:32:23 didn’t do what you were supposed to do in order to make sure that you hit goal.”
    0:32:28 Setting things up in advance is a little bit of upfront work, but then it makes everything
    0:32:32 happen so much smoother and more organized later on.
    0:32:37 Pipedrive also has so many integrations, also very affordable.
    0:32:40 It’s something that can scale really easily, which is nice.
    0:32:43 Very easy to use, very user-friendly.
    0:32:47 I know that there’s other sales CRMs that, for example, when I worked in corporate, people
    0:32:51 used to have to take week-long trainings to learn how to use it.
    0:32:56 Pipedrive is something like on day one, it’s just so easy to use, and it’s easy to understand.
    0:32:58 It’s not scary even if you’re not tech savvy.
    0:33:03 It’s just really intuitive, and they’ve got a million integrations, so JotForm, your
    0:33:10 email CRM will integrate, Zapier will integrate, Slack will integrate.
    0:33:15 It’s really, really useful, and especially if you’ve got all your tools working together,
    0:33:20 and Pipedrive basically is the way to consolidate all of that when it comes to sales.
    0:33:25 There’s a new integration that we’re especially excited about, and we’ve started to use on
    0:33:31 Pipedrive, which is called SERF, and essentially, SERF saves you time by improving your outreach
    0:33:34 and bringing Pipedrive on top of LinkedIn.
    0:33:40 The two main things that you can do with SERF is you can add your contacts to your CRM.
    0:33:46 Basically, you can find a contact on LinkedIn, and a lot of the times, their LinkedIn email
    0:33:51 is actually visible, so whatever email that they signed up with LinkedIn will pull into
    0:33:57 your CRM, so you can get their email, their name, you can type in customized information
    0:34:02 about that person, maybe tag them in a specific way, so you can basically pull your contacts
    0:34:06 from LinkedIn into Pipedrive via SERF.
    0:34:11 The other thing that you can do is use personalized message templates, schedule meetings, and follow
    0:34:15 up before they forget you through Pipedrive, so you can actually send your LinkedIn messages
    0:34:20 through Pipedrive and then use templates, which is really cool.
    0:34:25 Like I mentioned before, one of the biggest asks that I get from my mastermind masterclass,
    0:34:29 I do a two-day workshop on LinkedIn, and I have hundreds of students that take this program.
    0:34:33 I do it every couple of months, and one of the biggest things that they complain about
    0:34:38 is they’re like, “I keep losing all my leads, how do I track my leads?”
    0:34:43 This is a way for you to basically categorize your campaigns, tag your campaigns, and basically
    0:34:48 start to monitor leads in a more cohesive way in your CRM.
    0:34:53 Okay, so before we get into the demo, one last chance for you guys to sign up.
    0:34:55 There’s no credit card required, no strings attached.
    0:35:00 You get to try it for free for 30 days, so why not try it for free if you like it?
    0:35:02 You get 20% off for the year.
    0:35:06 Kajal, if you don’t have an email list, the best day to start is today.
    0:35:07 You got to start sometime.
    0:35:11 Rose, how would you tailor that message if you don’t post on LinkedIn?
    0:35:17 I would say start posting on LinkedIn, and you’ll have more credibility if you start
    0:35:19 posting on LinkedIn.
    0:35:23 So let’s talk about optimizing our LinkedIn profiles.
    0:35:27 First of all, you guys got to make sure you have a good profile picture.
    0:35:32 You want to show your face, you want to make sure you’re not too close or somebody’s looking
    0:35:38 up your nose, but you’re far back enough where basically you just have the top of your chest
    0:35:41 and your head, and you don’t want a body shot.
    0:35:46 One of the things that people get wrong with their profile picture is that they don’t understand
    0:35:50 that part of the success, especially when it comes to going viral, is getting people
    0:35:52 used to your face.
    0:35:55 So if you’re really zoomed out, people don’t know what you look like.
    0:36:00 Also, if your profile picture actually doesn’t look like all your other pictures, people are
    0:36:03 not going to connect the dots that it’s the same person.
    0:36:05 So you want to make sure that your face is visible.
    0:36:07 It’s super clear.
    0:36:11 People are really attracted to the whites of your eyes, the whites of your teeth.
    0:36:15 This is stuff that you can get face tuned or apps and modify if you want to make your
    0:36:17 teeth and eyes wider.
    0:36:22 And the other tip that I have is actually an eyebrow flash, a head tilt, and a smile because
    0:36:25 those are friend signals.
    0:36:27 So imagine you’re in a hallway.
    0:36:29 You see somebody that you know.
    0:36:30 What do you do?
    0:36:34 You raise your eyebrows, you smile, and you tilt your head because you’re saying, “Hey,
    0:36:36 I’m your friend.”
    0:36:38 So same thing, smile.
    0:36:40 Don’t have a mean looking profile picture.
    0:36:43 That’s going to be the opposite of a friend signal.
    0:36:48 And show a little bit of your neck because that is the most vulnerable part of your body.
    0:36:53 That’s where your carotid artery is, and that’s why when you do that, you’re basically showing
    0:36:54 off a friend signal.
    0:36:58 Same reason why like a dog, when you see a dog rolls over on its belly, it’s showing
    0:37:01 you like, “I’m not a threat,” right?
    0:37:05 So eyebrow flash, head tilt, and a smile, whites of eyes, whites of teeth.
    0:37:07 Not too close, not too far.
    0:37:11 If you’ve got a certain brand color, you can make your brand color your background.
    0:37:12 You want to be high contrast.
    0:37:15 So if you have blonde hair, don’t be on a yellow background.
    0:37:19 If you have brown hair, don’t be on a brown background.
    0:37:21 You want high contrast.
    0:37:25 The other thing to note is that when it comes to all your pictures on social media and your
    0:37:28 profile page, you want to mirror your audience.
    0:37:32 So actually, I’ve recently changed my profile because I look like Dorothy in this picture.
    0:37:36 I don’t think I’m trying to attract Dorothy.
    0:37:41 But if you are trying to attract a wealthy professional, you better be in a suit and
    0:37:42 a blazer.
    0:37:46 And your profile, you shouldn’t be like looking like you’re a hippie in your profile picture
    0:37:47 or something.
    0:37:52 You want to mirror the type of client that you actually want in all your photographs,
    0:37:54 especially your profile picture.
    0:37:55 Okay?
    0:37:59 Now, your LinkedIn profile banner is often real estate that people ignore.
    0:38:03 You want to treat this basically as a rotating billboard.
    0:38:04 So what are you promoting?
    0:38:10 So for example, if you go on my LinkedIn profile right now, as of yesterday, I was promoting
    0:38:11 this webinar.
    0:38:15 And then my LinkedIn bio, you see this little link right here, this is a newish feature.
    0:38:21 It says sign up to my sales LinkedIn masterclass webinar, pipe drive webinar, whatever we put
    0:38:25 there, we can customize that text.
    0:38:31 And basically, I’ve got a banner that I use when I’m not promoting anything that’s basically
    0:38:39 either going to my social agency or my podcast, like a standard off promotional banner that
    0:38:42 we just swap in whenever we’re not promoting anything.
    0:38:47 And then anytime we have a webinar or a course, we’re promoting that webinar or course we’re
    0:38:50 utilizing this real estate.
    0:38:58 So in your non promotional banner, you can put another picture of yourself, you can put
    0:39:03 your title, your tagline, you want to keep it really clean, you want to keep it really
    0:39:09 direct, like what are you selling, who are you helping, how do you help and easy to understand.
    0:39:15 The other thing that you can do is that you can solicit your LinkedIn bio and use like
    0:39:20 an arrow and point down like sign up in my LinkedIn bio like spoon feed it to them because
    0:39:23 not everybody’s used to these new features.
    0:39:28 So you want to use your profile banner like a rotating billboard and get creative with
    0:39:29 it.
    0:39:30 Okay.
    0:39:36 So some new things, this is also new content and I’ve never shared this before.
    0:39:41 There is some new features in LinkedIn, you’ve got the link in bio like I mentioned, and
    0:39:44 then you also now have something called premium custom button.
    0:39:49 Now, this is only available for premium users, but if you guys are trying to get serious
    0:39:53 on LinkedIn, you’re going to have to use premium because you get more invites, you get more
    0:39:57 search capabilities, there’s just like a lot more features like if you’re actually going
    0:40:02 to be selling on LinkedIn, you probably want to invest in premium, okay.
    0:40:06 So LinkedIn bio is what I showed you here.
    0:40:10 So it’s this link, this my new book link here, okay.
    0:40:13 Now LinkedIn bio is available to everyone, it’s free.
    0:40:15 You can hyperlink an external link with custom text.
    0:40:20 So you decide whatever text is here, you could say whatever you want here and link out to
    0:40:22 an external link.
    0:40:26 So you usually would want to do something where you get somebody’s email, so some sort
    0:40:30 of freebie again, these top funnel lead magnets, your cheat sheet, your calculator, whatever
    0:40:33 it is, or sign up to my webinar.
    0:40:37 So you want to solicit your link and you can be very explicit in your text.
    0:40:42 And because you can be very explicit in your text, what we find is that you get way more
    0:40:43 targeted clicks.
    0:40:48 So for example, with this button, I’m going to go over it in a bit, you can’t customize
    0:40:49 the text.
    0:40:54 So you have just these options, visit my store, visit my website, visit my portfolio, visit
    0:40:56 my blog, book an appointment, subscribe to newsletter.
    0:41:01 So if I’m promoting a webinar, and I just like, we’ve tested this and we use premium
    0:41:07 custom button, the closest thing we could do is like visit my website, or maybe book
    0:41:11 an appointment, and then people click, and it’s like, most people actually don’t sign
    0:41:14 up because they click and they’re like, what is this, not booking an appointment, right?
    0:41:17 So it has to all connect.
    0:41:21 So LinkedIn bio is good for something very specific that doesn’t have to do with these
    0:41:27 buttons. And then premium custom buttons basically integrate on your posts.
    0:41:32 So on your actual post content, and unfortunately, we don’t have a screenshot of it here, but
    0:41:38 on your actual post, next to your name, it gives us a list that like view my blog, view
    0:41:41 my portfolio, view my website.
    0:41:45 So if something’s going viral, you might want to turn on your custom button so you can get
    0:41:47 more clicks, get more appointments.
    0:41:51 And this is something that my team basically swaps on and off.
    0:41:54 Sometimes we’re using LinkedIn bio, if it makes more sense.
    0:41:56 Sometimes we’re using custom buttons.
    0:42:02 If we want to solicit something more generic, that fits one of these categories in our post,
    0:42:08 because you get more clicks on the button, but it’s more targeted clicks on the bio link,
    0:42:13 especially if it’s a CTA that doesn’t match the button text, essentially.
    0:42:17 Unfortunately, and I wish this wasn’t the case, once you turn on custom button, you
    0:42:19 don’t get the link in bio option.
    0:42:21 It’s one or the other, okay?
    0:42:23 So experiment, right?
    0:42:26 Experiment with your link in bio, experiment with the custom buttons.
    0:42:31 I think one of the coolest things about custom buttons is if you do a lot of discovery calls
    0:42:36 and you do a lot of sales content posts, I would lean into book an appointment and see
    0:42:40 how many people book an appointment just from your sales content.
    0:42:46 We’ll be right back after a quick break from our sponsors.
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    0:47:14 So let’s talk about LinkedIn titles.
    0:47:15 So your title is really important.
    0:47:20 I’m going to talk about this in a bit but keywords are everything on LinkedIn and it’s
    0:47:24 totally all about keywords these days.
    0:47:27 The whole algorithm is switching towards interest relevancy.
    0:47:29 How do they know what people are interested in?
    0:47:32 The keywords they use, the keywords you use and they match them.
    0:47:37 So if you have a title right now that doesn’t have keywords, you’re making a big mistake.
    0:47:40 So let’s look at all the keywords that I have in my title.
    0:47:44 Podcast, business, LinkedIn, marketing.
    0:47:48 I could probably do even better and infuse more keywords.
    0:47:52 The more keywords the better so that you show up in people’s searches so people can find
    0:47:54 you so people know exactly what you do.
    0:47:58 The other thing is like this is an opportunity to show your personality.
    0:48:01 So are you fun, light, warm?
    0:48:02 Use some emojis.
    0:48:03 Are you serious?
    0:48:06 Then you’re going to maybe want to break it up through those like vertical bars if you’re
    0:48:07 more serious.
    0:48:09 But you want to make this easy to digest.
    0:48:12 Usually it’s like different phrases that just say what you do.
    0:48:17 I’m going to give you some more examples of titles in a bit.
    0:48:21 Then you put up a post and this is also an example of the custom button.
    0:48:24 This is the top of the screenshot of a post.
    0:48:28 You get the first 40 characters of your title.
    0:48:33 For me, one of the main reasons that I’m on LinkedIn is I want a broad following and I
    0:48:35 want to get subscribers from my podcast.
    0:48:41 So Young and Profiting Podcast, CEO and Founder, Yap Media, these are the things that I want
    0:48:42 people to know.
    0:48:47 If you put your main things that you want people to know at the end of their title,
    0:48:48 it’s not going to show up in your post.
    0:48:52 If your post goes viral, people might not click on your profile and you’re missing all
    0:48:57 that connection for people to know what you actually do and who you help and what you’re
    0:48:58 focused on.
    0:49:03 Then you have your custom button under here, visit my website that is on your post.
    0:49:08 Now, here are some examples of some of my students that take my masterclass.
    0:49:15 The Rosemary is a gut health expert, transformed digestive issues in as little as 30 days.
    0:49:20 Pharmacist, board-certified functional medicine practitioner, functional medicine coach.
    0:49:21 So she’s showing credibility.
    0:49:22 She’s board-certified.
    0:49:24 She’s a pharmacist.
    0:49:30 She’s got keywords, digestive issues, functional medicine.
    0:49:32 These are the main keywords that she has.
    0:49:33 She’s got a great profile picture.
    0:49:39 She’s smiling and looks like very professional who she’s trying to attract.
    0:49:43 Best car, unlocking the power of brand stories to boost sales and expand your reach.
    0:49:48 Keynote speaker, brand strategist, scaling businesses in our internal teams, business
    0:49:49 coach, story brand, certified guide.
    0:49:50 So again, credibility.
    0:49:53 She’s certified story brand guide.
    0:49:54 She’s keynote speaker.
    0:49:55 We’ve got brand.
    0:49:56 We’ve got sales.
    0:49:59 We’ve got brand strategist, business.
    0:50:01 We’ve got all these keywords.
    0:50:03 Robert, I help auditors become awesome.
    0:50:10 Audit trainer, keynote speaker, 2022, internal audit beacon and award, again, credibility.
    0:50:11 His main thing is auditing.
    0:50:15 So he’s got audited a few times in his keywords.
    0:50:16 All right.
    0:50:19 So let’s talk about content strategy.
    0:50:24 Like I mentioned before, 135 million daily active users and less than 6% of members are
    0:50:26 actually publishing content on LinkedIn.
    0:50:29 So this is a huge opportunity for folks.
    0:50:30 All right.
    0:50:34 Let’s talk about some of the ranking signals on LinkedIn.
    0:50:39 What are the ways that LinkedIn knows to serve your post to other people?
    0:50:43 Now I don’t have time to go over every aspect of the algorithm today, but I’m going to give
    0:50:48 you high level of how LinkedIn decides whether or not it’s going to serve your content to
    0:50:50 other users.
    0:50:53 Number one is engagement probability.
    0:50:59 Has the person previously engaged on your content or similar content or profiles, meaning
    0:51:05 has the user engaged on content with similar keywords as you or profiles with similar keywords
    0:51:08 as you, with similar work experiences as you?
    0:51:09 All right.
    0:51:12 How fast is your post getting engagement?
    0:51:14 That’s going to tell LinkedIn that it’s a good or bad post.
    0:51:19 If it’s not getting a lot of engagement fast, LinkedIn’s going to just slowly not show it
    0:51:21 to anyone and it’s going to die.
    0:51:25 Then it’s going to go into content scoring and weight of viral action.
    0:51:31 So every viral action on LinkedIn likes common shares are actually weighted differently.
    0:51:35 So a like, for example, is one point, a common is two point, a share is four points.
    0:51:41 So the more shares that you have, the more higher your content score will be, the more
    0:51:44 that LinkedIn is going to share to more users and you’re going to go viral.
    0:51:45 Personal connections.
    0:51:48 It’s also looking, are you guys friends?
    0:51:50 Are you first connections?
    0:51:52 Have you guys DM’d with each other?
    0:51:57 If you DM somebody, they’re 85% more likely to see your next post on their feed.
    0:51:59 Do you guys have mutual connections?
    0:52:01 Did you go to the same school?
    0:52:02 Did you work at the same job?
    0:52:03 Okay.
    0:52:04 So what’s the personal connection?
    0:52:08 If they feel like, hey, this person’s like relevant because they’re friends, they’re
    0:52:10 going to show your content to them.
    0:52:16 The last one is the most important and is becoming the trend on almost all social media platforms,
    0:52:18 which is interest relevancy.
    0:52:22 It’s no longer about who’s the most popular, who’s going the most viral, who’s getting
    0:52:25 the most like, who has the most followers.
    0:52:30 It’s more about sharing relevant content to people who want that relevant content.
    0:52:35 So does the person have shared interests and skills with the author?
    0:52:39 Do they have interest in the same post topics?
    0:52:44 Does the author themselves have experience and expertise in the topic they’re talking
    0:52:45 about?
    0:52:49 So for example, if you’re talking about finance, but you have nothing about finance in your
    0:52:53 profile, LinkedIn is going to feel uncomfortable to serve your finance content to people who
    0:52:57 want to hear about finance content because you’re not an expert or they feel that you’re
    0:52:58 not, right?
    0:53:03 So everything has to be connected, the keywords on your profile, the keywords in your posts,
    0:53:08 you need to be repetitive, and that doesn’t mean that you can only talk about one thing.
    0:53:13 It might mean you can talk about four things, but you need to be consistent and it all needs
    0:53:18 to be keywords on your profile and you need to be talking about these topics over and over
    0:53:19 and over again.
    0:53:25 So you can start to build up some credibility of somebody who speaks on these topics and
    0:53:30 is an expert on these topics and your content will do better and better and better.
    0:53:34 So let’s talk about author, relevancy and expertise.
    0:53:37 Like I just said, LinkedIn is not factoring just your post content.
    0:53:40 It’s judging your expertise based on the data in your profile.
    0:53:46 So when you’re looking at your keywords, you want to customize everything, your title,
    0:53:52 your bio, even the descriptions and the way you title yourself in your past jobs.
    0:53:56 Do you have a description for your past jobs that have all the keywords that you talk about?
    0:53:57 Probably not, right?
    0:53:59 So it’s like go through everything.
    0:54:04 Your whole LinkedIn profile is basically a searchable page.
    0:54:07 So you’re going to want to infuse everything with keywords.
    0:54:09 You’re going to want to think about what these keywords are.
    0:54:13 And that brings me to my next point here.
    0:54:17 I want you guys to realize, and I’m just going to say this one more time because I feel like
    0:54:19 I’ve said it a bunch.
    0:54:24 LinkedIn is basically based on your keywords that you use in your profile and your posts.
    0:54:30 They’re matching that to other people’s keywords they use in their profiles and the content
    0:54:35 they engage with and even the content they create and their keywords.
    0:54:41 They’re matching your posts with people who they feel like will get value and want to
    0:54:43 read that type of content.
    0:54:47 So that means we need to think about the keywords that we’re using.
    0:54:51 So I want you guys to brainstorm keywords that are pertinent to your industry.
    0:54:53 This is something you can do for homework.
    0:54:56 You search a keyword on LinkedIn and look at the profiles that pop up and look at the
    0:54:58 keywords they use.
    0:55:02 You go look at your competitors on LinkedIn and look at the keywords and their profiles
    0:55:03 and posts.
    0:55:07 You go on your own website and go look at the keywords that you look to describe your business.
    0:55:09 You go in your PowerPoints.
    0:55:12 What are the keywords that you use to describe your business?
    0:55:16 Go look at your clients or target clients’ LinkedIn profiles.
    0:55:17 What profiles are they engaging with?
    0:55:20 What keywords do those people use?
    0:55:22 What keywords do they use in their posts and their profiles?
    0:55:26 You need to start scanning this and seeing what are the ways that people search?
    0:55:29 What are the ways that people talk about the things that I sell?
    0:55:35 How can I start to create a bank of keywords that I’m going to start using in my profiles
    0:55:41 and my posts over and over and over again to build up my interest graph on LinkedIn so
    0:55:45 LinkedIn knows what I talk about, what I’m an expert on, and so that I talk in a way
    0:55:51 that people are talking so we can get matched.
    0:55:54 Let’s talk about some of these questions.
    0:55:59 With so many people on LinkedIn, are there specific days in which users are most active?
    0:56:03 In terms of post-timing frequency, once a day is good for posting.
    0:56:09 I would say generally, there’s not that much difference of post-performance day over day.
    0:56:14 Saturday though is a day that people sleep on and because there’s less competition, you’re
    0:56:19 more likely to go viral on Saturdays is what we found, especially if you talk about professional
    0:56:20 content.
    0:56:23 Now, again, I do a two-day workshop on LinkedIn.
    0:56:26 We really didn’t get to go through the algorithm tooth and nail.
    0:56:28 There’s a lot more to it.
    0:56:29 No, Wendy.
    0:56:34 I don’t think faceless accounts is going to work on LinkedIn, to be honest.
    0:56:35 All right.
    0:56:39 We’re going to talk about niche versus broad strategy when it comes to content strategy
    0:56:41 on LinkedIn.
    0:56:46 Usually somebody falls, either niche or broad, or somewhere in the middle.
    0:56:51 When it comes to niche, that means you don’t care about becoming a huge influencer.
    0:56:53 You don’t care about growing a huge community.
    0:56:57 You literally want to attract the exact person to your profile that’s going to drive growth
    0:57:00 for your business and that’s all you care about.
    0:57:03 It could be that it’s a very niche product.
    0:57:06 It’s a high ticket offer usually, and you just care about that.
    0:57:09 You just want the leads that are going to buy from you.
    0:57:13 You don’t care about becoming this big influencer and selling something more low ticket.
    0:57:19 Now, the broad strategy is you want maximum impact, maximum reach.
    0:57:23 You aren’t really specific about who you want.
    0:57:28 Your stuff is relevant to a lot of people, and usually that means you offer something
    0:57:31 pretty low ticket, or maybe you don’t sell anything at all.
    0:57:38 You just have a podcast or a blog or newsletter that you’re pushing.
    0:57:40 You can be somewhere in the middle of this.
    0:57:42 You can be broad and then change to niche.
    0:57:45 You can be niche and then change to broad, but you do want to think about what do you
    0:57:46 really want.
    0:57:48 Right now in the chat, are you more niche?
    0:57:49 Are you more broad?
    0:57:50 Are you somewhere in the middle?
    0:57:51 Yeah.
    0:57:53 You can be somewhere in the middle and be both.
    0:57:56 Every post has a purpose.
    0:57:59 I teach this in my course, but every post has a purpose.
    0:58:04 As long as you’re really organized, you can literally do both.
    0:58:06 You can only message 30,000 people.
    0:58:11 The people who you want to sell high ticket offers to should be part of those 30,000 first
    0:58:12 connections.
    0:58:13 That’s what I do.
    0:58:16 My 30,000 first connections are more niche.
    0:58:20 They’re people who are going to buy my course or become my social client.
    0:58:24 If they’re not somebody who fits that bucket, I don’t connect with them as a first connection
    0:58:28 because sales happen in the DMs primarily for high ticket offers.
    0:58:35 Then I have 210,000 followers that see my content and we’re selling the low ticket
    0:58:41 stuff through our content, our post content, our link and bio and that kind of stuff.
    0:58:45 We don’t need to necessarily DM them to sell the low ticket offer or get them to subscribe
    0:58:47 to my podcast, which is free.
    0:58:52 Now, when it comes to content, niche first broad, if you’re niche, you’re going to really
    0:58:58 lean into educational posts, post that position you as an expert where you’re giving meaningful
    0:59:04 content, where you’re teaching people how you solve their problems, how to content,
    0:59:11 live streams, Q&As, that’s going to be pulling in a niche audience, infusing it with very
    0:59:14 specific keywords about what you sell.
    0:59:20 Now, if you’re trying to become an influencer and you want to get a large audience, you’ve
    0:59:24 got something free or low ticket, you’ve got something relevant to a lot of people, you’re
    0:59:27 going to really lean into more motivational content.
    0:59:31 You’re going to want to share stories, you’re going to want to be inspiring, you’re going
    0:59:38 to want to share shareable content, popular quotes, viral videos, really nice pictures
    0:59:40 of yourself.
    0:59:47 It’s less meaty and more motivational and shareable because everybody wants to be positive.
    0:59:52 Everybody wants to have a feel good story that they share.
    0:59:56 Not everybody is going to be interested in your educational niche content.
    0:59:58 That’s why it’s going to be more targeted.
    1:00:03 There’s a lot to this guys, but I’m giving you some good information that can at least
    1:00:05 get you started.
    1:00:08 Let’s talk about the LinkedIn content funnel.
    1:00:14 Basically, your content is the way that people are finding you and they’re using your content
    1:00:19 to make their buying decisions, whether or not they want to work with you.
    1:00:23 Every week, every month, you need to be doing all sorts of content because some people are
    1:00:26 brand new and just started following you.
    1:00:31 Some people have been there for a while, and so you need to be creating content that basically
    1:00:35 fits everybody at their different stages.
    1:00:39 If you’re just starting off on LinkedIn and you don’t have a lot of followers and you
    1:00:41 want to get a niche following, especially one of the things that you’re going to want
    1:00:44 to do is create how-to content.
    1:00:49 With educational tips, doing LinkedIn live webinars, hosting audio events, posts that
    1:00:52 talk about how you solve people’s problems.
    1:00:57 Essentially, you want to bring in people who are finding you from search based on the keywords
    1:00:59 that they’re putting in search.
    1:01:04 You want to be able to have people find you from your how-to content, your meaningful content
    1:01:11 that is showcasing your expertise, that is teaching something valuable to other people,
    1:01:14 and then you retarget those people in the DMs with your lead gen.
    1:01:19 Whoever engages on that are raising their hand and saying that you can basically retarget
    1:01:22 them in the DMs and give them your lead magnet.
    1:01:26 There are other people who are following you that came to you because you were solving
    1:01:31 their problems, and in order for them to actually work with you, they need more.
    1:01:34 They need to be inspired and transformed.
    1:01:38 They want to know who you are, people buy from people they like and from people who
    1:01:40 they think can solve their problems.
    1:01:45 They want to understand what you’re about, what your values are, and this is where you
    1:01:52 bring in more of your personal stories, utilizing storytelling, transformations, how do you transform
    1:01:56 other people, how have you transformed yourself.
    1:02:00 I teach about this in my masterclass, but basically, you’re going to want to have four
    1:02:06 to five impact statements that are basically statements that tell people what they can
    1:02:08 expect when they read your content.
    1:02:11 What should they walk away feeling and learning?
    1:02:14 For me, for example, you’re never too old to learn something new.
    1:02:18 I always talk about how life is limitless, like anything you work hard, you’re going
    1:02:19 to be able to do it.
    1:02:23 It’s going to take hard work, but if you put your mind to it, if you work hard, if you
    1:02:26 are focused, you can literally achieve anything in life.
    1:02:31 There’s certain things that I just repeat over and over and over again in different ways,
    1:02:33 and everybody knows what I stand for.
    1:02:34 That’s how you end up getting shared.
    1:02:38 That’s how you end up going viral, because people will auto-engage.
    1:02:41 I always stand for what Holla stands for.
    1:02:44 I’m going to reshare her stuff.
    1:02:47 Now you mess this up when you start talking about other things.
    1:02:52 For example, at one point, I was talking a little bit about politics, because there was
    1:02:59 something going on that I really was passionate about, and that messed up my auto-engagement,
    1:03:03 because now people didn’t know what I stood for, because I never talk about politics.
    1:03:07 I’m like, “Wait, Holla always talks about motivation, doing whatever we want, marketing,
    1:03:08 this.
    1:03:09 Now suddenly she’s talking about politics.
    1:03:12 I don’t think I can auto-engage with her stuff anymore.”
    1:03:14 You want to be consistent.
    1:03:15 Branding is consistency.
    1:03:19 Then lastly, how are you different?
    1:03:21 What is your social proof?
    1:03:22 What makes you unique in the market?
    1:03:23 What are you doing differently?
    1:03:25 Did you get press?
    1:03:29 What are the ways that you want to change your industry?
    1:03:31 How are you closing the gap in your industry?
    1:03:37 That’s how you become a brand, actually differentiating yourself, bringing in your personal life, helping
    1:03:42 people understand why you’re uniquely qualified, and so on.
    1:03:48 In my masterclass, we go over lots of examples of all these specific content funnels.
    1:03:51 Let’s talk about hot or not features.
    1:03:54 Photographs are still the highest performing asset on LinkedIn.
    1:04:02 LinkedIn is very recently starting to get hotter on videos.
    1:04:09 Vertical videos, even talking head videos, which previously was a not feature, were experimenting
    1:04:11 with them.
    1:04:14 Videos typically work best if they’re engaging with the sound off.
    1:04:17 Most people who are on LinkedIn have a job.
    1:04:20 They’re on LinkedIn when they’re in meetings that work and they don’t have their sound
    1:04:21 on.
    1:04:28 Also videos that stand out with unique background, like people running a race, animals, kids
    1:04:33 dancing, anything that’s going to break and stop the scroll will do well.
    1:04:36 Poll, super hot, especially for sales.
    1:04:41 Oh my God, people do not use polls enough and they’re so easy to use.
    1:04:46 They get so much engagement, they get so much impressions, and you can use it as a way to
    1:04:49 qualify your leads.
    1:04:53 Do you feel like you need help with your tax planning this year?
    1:04:56 Do you feel like you’re buttoned up with taxes this year?
    1:04:57 Yes, no.
    1:05:01 Anybody who says, “No, hey, I heard that you’re not comfortable with your tax planning.
    1:05:02 Do you want to talk about it?
    1:05:06 I have this free resource,” blah, blah, blah, and you can just start at the end.
    1:05:11 You can retarget based on what they said in the poll.
    1:05:12 LinkedIn lives are really great.
    1:05:16 Now, you’re not going to go viral with your LinkedIn live, but you’re going to create
    1:05:19 super fans, and that’s really important.
    1:05:24 You’re going to warm people up, and they’re more likely to buy your offer.
    1:05:29 If somebody shows up to a webinar, a LinkedIn live, an audio event, they’re going to buy
    1:05:30 my course.
    1:05:32 You know what I’m saying?
    1:05:37 You want people, even if they don’t buy the first time, I bet you, I’m sure I have students
    1:05:41 in the chat right now, how many webinars did you attend before you actually bought probably
    1:05:44 a few things, and then you decided to buy, right?
    1:05:47 Every time it’s just getting people to show up over and over again until they’re ready
    1:05:49 to pull the trigger.
    1:05:50 What’s not hot?
    1:05:54 Text-only posts, articles, newsletters are not hot.
    1:05:56 Repost and reshare.
    1:05:58 This one is like a maybe.
    1:06:04 You can’t repost and reshare other people’s stuff, but lately we’ve been doing strategies
    1:06:09 where I actually repost my own content four hours later, and then I delete it.
    1:06:12 That helps give it a little boost.
    1:06:18 There’s some debates on if this is working or not, but we’re testing it.
    1:06:21 Let’s talk about, this is I think the last slide here.
    1:06:24 Let’s talk about getting people to click.
    1:06:26 This is definitely new guidance.
    1:06:34 Again, these algorithms change pretty often, and LinkedIn is being a little bit more lenient
    1:06:36 about links in the past.
    1:06:39 If you put a link in your caption, you’re posted bomb.
    1:06:42 It’s not really the case anymore.
    1:06:44 We put links in the caption now.
    1:06:46 We’re getting the highest clicks.
    1:06:49 I would get creative with your link placement.
    1:06:51 Don’t just always put it at the bottom.
    1:06:53 My team actually needs to be better at this.
    1:06:54 Put it at the top.
    1:06:55 Put it at the middle of the post.
    1:06:59 You’ll get more clicks because people just expect the link to be at the bottom, and not
    1:07:01 everybody gets to the bottom of your post.
    1:07:03 Put your link at the top, in the middle.
    1:07:07 You can also put your link in the comments, but you can’t pin a comment on LinkedIn anymore,
    1:07:08 so it could get lost.
    1:07:13 If you want to keep your link in the comment high, you’ve got to like and comment on your
    1:07:14 comment.
    1:07:15 Try to keep it high.
    1:07:19 Try to get other people to like and comment on your comment to keep it high in the feed.
    1:07:22 When it comes to links, you actually don’t want to link out to a link tree.
    1:07:27 A lot of people think, “Oh, if I link out to all my links, then it’s going to be even
    1:07:28 better.”
    1:07:29 It’s not.
    1:07:30 People are going to get overwhelmed.
    1:07:31 They’re going to have too many choices.
    1:07:37 It’s like one CTA, one CTA going straight to wherever you want them to go.
    1:07:42 I’ve said this a million times already in this webinar, but you want to retarget users
    1:07:45 with your content.
    1:07:49 It’s not enough to just hope and pray that they click your link in the caption.
    1:07:55 Anybody who likes, shares, or comments, retarget them in the DMs with the link.
    1:07:56 Tell them why.
    1:08:00 They’re going to benefit from it, and start a conversation with them, and you’ll get so
    1:08:02 many more clicks if you do that.
    1:08:05 Well, guys, I am so happy that we did this webinar.
    1:08:10 Again, if you want more webinars like this, the way that you do it is actually signing
    1:08:13 up to Pipe Drive.
    1:08:16 Pipe Drive is going to keep sponsoring webinars, free webinars like this, so long as I get
    1:08:18 people to sign up to Pipe Drive to give it a try.
    1:08:22 If you haven’t yet, that’s the one way to thank me.
    1:08:24 Thank you guys so much for your time today.
    1:08:27 [MUSIC PLAYING]
    1:08:30 [MUSIC PLAYING]
    1:08:33 [MUSIC PLAYING]
    1:08:36 [MUSIC PLAYING]
    1:08:46 [BLANK_AUDIO]

    Hala Taha became a successful CEO and founder at a young age by mastering LinkedIn and sales. She has driven significant growth for her $5M company using LinkedIn’s networking features and Pipedrive’s CRM capabilities. In this episode, Hala shares her top LinkedIn content strategies, DM tactics, and how to use Pipedrive to manage all your communications in one place.

    In this episode, Hala will discuss: 

    – Why LinkedIn is primed for sales

    – How people sell on LinkedIn

    – LinkedIn profile optimization for maximum visibility

    – Effective LinkedIn DM strategies

    – Pipedrive’s new LinkedIn integration for streamlining sales 

    – Automation in Pipedrive CRM

    – How to create high-converting LinkedIn content

    – Interest relevancy on LinkedIn

    – Niche vs. broad content strategies

    – How to use polls to qualify leads

    – Best practices for including links in posts

    – Hot LinkedIn features for 2024

    – And other topics…

    Try Pipedrive For FREE:

    Get Pipedrive free for 30 days, plus get 20% off your first year at youngandprofiting.co/pipedrive 

    Resources Mentioned:

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    LinkedIn Secrets Masterclass, Have Job Security For Life:

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